Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Feb 16, 2025
When remote starting the vehicle. The vehicle allows you to put the vehicle in gear from inside and turn off the parking brake allowing the vehicle to roll freely. The vehicle does shut off 1-2 seconds after but the vehicle is already in gear. To reproduce the defect you must remote start the vehicle using either the Toyota app or smart key fob. You then must be sitting in the vehicle once the veh... Read more
Incident date: Feb 16, 2025
The rear hatch has been causing me issues for quite a while. Last year, I would have to hit the close button once or twice for it to close. It would close a few inches, beep, and then stop. It has become much worse the last six months. I have to manually close the hatch myself because it won't go down all the way using the button. We took it to Cedar Rapids Toyota and they said this is a very comm... Read more
Incident date: Jan 15, 2025
The middle section of lights in the instrument panel has been blinking on/off intermittently for about two weeks. This makes it difficult to see your speed while driving at night and it's distracting, which causes me to take my eyes off the road for longer than I consider safe. Also, intermittently the truck hesitates to start, today it had to be towed to the dealer. After the diagnosis, I was tol... Read more
Incident date: Feb 21, 2025
Car stops and does not allow for proper function to perform of gas or brake. Car has to be turned off and restarted. This is a safety and security concern on all roads. Car has stopped in intersection and would not drive. Therefore turning car off and restarting in live movement on street. Electrical issues as it is a hybrid but does not charge. Car will perform the opposite of requested tasks bra... Read more
Incident date: Feb 17, 2025
The contact owns a 2018 Honda Accord. The contact stated that after starting the vehicle, several unknown warning lights were illuminated. The contact stated the turn signal lights, the trunk, the Lane Departure, Forward Collision Avoidance, and the LKAS failed to be displayed on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired.... Read more
Incident date: Feb 8, 2025
All lifters had to be replaced at 5,315 miles on 7/28/21 #7 Piston had to be replaced at 42,431 miles on 5/24/24 This vehicle has the 6.2 L V8 L87 engine that is part of NHTSA Investigation # PE25001 I am reaching the 5yr/50,000 mile drivetrain warranty and am concerned that this engine could have recurring problems.
Incident date: Feb 8, 2025
I have called Honda Dealer, John Eagle of Houston ( address: 18787 Northwest Freeway, Houston TX 77085 . phone number: 2815281165) for more than 60 days ago about the recal letter that I have received about my 2018 Honda Accord about replacing fuel pump. They informed me that the part is not available at that time and will call me when it will be available and till now I havent receeived any call ... Read more
Incident date: Feb 16, 2025
I was on the freeway driving home and a vehicle cut me on the freeway which resulted in me breaking a little heavier than usual but wasn't abnormal and resulted in the vehicle shutting down due to the battery jumping around in the engine compartment and then instantaneously catching on fire with no way of steering or guiding myself to safety the highway did arrive on scene as well as ambulance and... Read more
Crash
Fire
1 injured
Incident date: Oct 2, 2024
Coolant bypass valve failed at 89,500 miles.
Incident date: Feb 13, 2025
Car start/stop system not operating properly; batteries are not able to keep charge after replacing several times; car unexpectedly stops and unexpectedly jerks. Back up camera and screen freezes unexpectedly . These are all ongoing and continue to be unresolved by local Chrysler dealership
Incident date: Jan 4, 2025
What happened 1. A dashboard message has been popping up since December 11 on my 2014 Chevy Cruz car. I only have 77,000 miles on it. The message indicates “service tracking control “ 2. I took the car to the dealer and they said they did a number of repairs and I was charged 900. Some odd dollars to fix some parts to re-Zoll Veve the tracking control issue. 3. I let them know that that messag... Read more
Incident date: Feb 3, 2025
Loosing oil constantly and now there is a loud noise with the engine/motor
Incident date: Feb 9, 2025
Engine coolant leak at the back of the engine, coming from the turbo coolant hose. My truck is in the year range for the recall, and is leaking bad. Recall said could cause fires.
Incident date: Feb 7, 2025
We had a snow the last couple of days and when it mostly cleared up we went out to the grocery store. We had done on best to clear of the car of snow. While driving the windshield wipers were working fine until a small chuck of snow came down from the roof of the car. The wipers immediate started to glitch and not move which caused a big visibility problem. I was able to pull over and clear it but... Read more
Incident date: Jan 20, 2025
The engine light is on with only 35000 miles. Upon using an OBD2 scanner, error code P052e positive crankcase ventilation(PCV) malfunction was detected. It's a problem that I researched and noticed a lot of people having the same issue. I was told that this can cause the car to stall or shut down? This causes serious risk and safety issues to drivers, passengers, and pedestrians. With so many comp... Read more
Incident date: Feb 3, 2025
How long should it take for repairs on the recall items? I have not received info from Honda, and a call to a local dealership has done nothing except being told "we'll call you when the parts are in." First recall was 1 year ago, the other 9 months ago.
Incident date: Feb 2, 2025
On 12/21/24 I was driving down the mountain into town when I heard this very loud noise, like someone threw a baseball at my truck. I was startled and shaken up. Glanced in my rear view mirror and saw my rear windshield had exploded. When I was able to pull over to inspect it, the window imploded into the back of my truck. Drove directly to Safelite. Told to go through insurance which I did. Winds... Read more
Incident date: Jan 20, 2025
I was on the 101 freeway on January 20, 2025. I was driving on the far left lane, driving 72-65 miles an hour. The 2025 Volvo EX90 suddenly wouldn't accelerate more than 36 mph. A turtle error came on the screen. "Driving Performance Reduced Drive with Caution Book a Service" message displayed. Due to the car suddenly slowing down, we almost were read ended by a truck. I have kids in the car. This... Read more
Incident date: Jan 20, 2025
After starting the engine, when attempting to slowly accelerate, the engine almost dies or hesitates to respond to accelerator. Dangerous situation.
Incident date: Jan 20, 2025
After starting the engine, when attempting to slowly accelerate, the engine almost dies or hesitates to respond to accelerator. Dangerous situation.
Incident date: Jan 31, 2025
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise wor... Read more
Incident date: Jan 31, 2025
Was driving my 2023 GMC Sierra in a mild snowstorm after leaving the grocery store and heading home. It was about 10 minutes after dark and it has just started snowing. I was only 5 minutes down the road and the visibility in front of me suddenly & drastically declined. I could barely see the road. I could barely make out anywhere to turn out to. Once pulled over, I walked to the front of the tr... Read more
Incident date: May 30, 2024
My Ford 2020 EcoSport caught on fire last 12/22/24 for a recall that Ford acknowledged. I am still waiting for it to get fixed, it is now 01/30/25. Now I have been paying for a car rental from my own pocket, not sure how much longer this will be. Also, I will pay for $1,000 deductible when I pick up my car because I filed a claim through my insurance which covered only my towing and a portion of t... Read more
Fire
Incident date: Jan 30, 2025
As many other Ford escapes have been recalled due to power steering issues. Mine has been going out while driving and causing a very dangerous safety issue. Ive contacted my local ford dealership and noticed my 2009 ford escape is not on the recall list. Im requesting a change to this as my vehicle is a real safety issue for not just myself but for others. No warning lights appear whenever it goes... Read more
Incident date: Jan 22, 2025
The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 20 MPH, the steering wheel became stiff, and difficult to turn to the left or the right. The contact was able to veer into a parking lot for an errand and upon restarting the vehicle the vehicle resumed normal function. No warning light was illuminated. The local dealer was not contacted. The vehicle was no... Read more
Incident date: Jan 22, 2025
The contact owns a 2018 Land Rover Range Rover Evoque. The contact stated that upon inspecting the vehicle, the contact became aware that there was water inside the rearview camera, causing the camera to become inoperable and fail to display images. A dealer was contacted. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 2... Read more
Incident date: Jan 24, 2025
Vehicle lost power and cannot be started, cannot be moved due to no manual override for neutral gear. Upon research there are several people on Maserati Grecale forums experienced the same, with few being stuck on a busy highways immobile and cannot be towed easily due to no manual neutral override function. Same incident occurred twice and with the patchy dealer network and the dealer where the c... Read more
Incident date: Jan 7, 2025
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
Incident date: Jan 7, 2025
While driving my truck it suddenly lost power. The truck had been operating normally with no prior issues before it shut off without warning. The truck was towed to a local dealer where they later told me the engine had seized up and needed to be replaced. The truck is a 2024 model that I had purchased new two months earlier. It only had 4,533 miles on it. I was driving at highway speeds and had... Read more
Incident date: Jan 7, 2025
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ma... Read more
Incident date: Jan 3, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle started to lose motive power. There wer... Read more
Incident date: Jan 3, 2025
My rear window has exploded twice in less than a year. American Honda is aware of this problem and has issued a service bulletin, 22-014. American Honda is refusing to pay my out of pocket expenses totalling $1,100.00. There is a class action suit in CA against American Honda. In both situations my window exploded, parked, for no reason. This is also a safety issued with glass shattering with ... Read more
Incident date: Jan 21, 2025
On 1-16-25 I was involved in a vehicle crash in which the airbags "did not" deploy. The vehicle is at my home, the brakes locked also. I have photos. No inspection to my knowledge. Yet. Insurance claim was filed. I do not have a police report yet. No warning lights or sensors.
Crash
1 injured
Incident date: Jan 7, 2025
Parasitic Battery Drain due to DCM fuse problem
Incident date: Nov 20, 2024
Jeep Wrangler 2021 death wobble. This is the fourth time I’ve had a death wobble in two years out of nowhere. The vehicle will also of a sudden go into a shaking moving wobbling scenario, which feels completely unsafe to drive. I have brought this vehicle into Jeep four times in the past two years for this problem. I am requesting a buyback. They refuse to buy it back based on this very unsafe s... Read more
Incident date: Dec 22, 2024
I have experienced engine failure in my 2014 Silverado 6.2L on 3 separate occasions. All caused by the AFM system. Rockers lock into the wrong position while transforming from 4 cylinder to 8 cylinder operation. The first two occurrences bent lifters and caused a failure to the catalytic converter. A certified GM service department at a local dealership replaced parts covered by warranty. On the t... Read more
Incident date: Jan 16, 2025
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving on the highway at 75 MPH, all of the warning lights on the instrument panel had illuminated, the contact depressed the brakes and the vehicle would not brake in a panic the contact quickly steered into the left lane, pumped the brakes frantically, and the vehicle was finally able to come to a stop. The vehicle was tak... Read more
Incident date: Dec 10, 2024
Transmission slips and stutters, till it completely stops. I have now had to replace my transmission twice.
Incident date: Dec 10, 2024
The contact owns a 2023 Jeep Wrangler. The contact stated that while driving at highway speeds, the vehicle started shaking violently and the vehicle was difficult to steer. The contact was able to bring the vehicle to a stop. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the vehicle had experienced the death wobble. The deale... Read more
Incident date: Jan 1, 2025
Recall 19a Jeep released a vehicle with a defective clutch assembly that required full replacement. Unfortunately, they "applied a software fix to a hardware problem". This still hasn’t solved things and is still very concerning. This fix is completely unacceptable. I have a 2023 Jeep with only 16k miles. The only acceptable solution would be a buy back. Someone needs to get involved. T... Read more
Incident date: Jan 1, 2025
The power steering locks up and you can not use the steering wheel at all. I was doing a michigan left turning onto a busy main road and the steering locked up. I had to put my car in park, turn off the ignition and then restart it. All before being hit by upcoming traffic. I had 2 babies in the back and a passenger. This should be a recall and I'm shocked to not see it on the list. No warnings ... Read more
Incident date: Nov 19, 2024
on Tuesday 11/19/2024 i went to my car and saw that a lot of fluid had leaked out of it. i went to start my car and when the car came on the gas tank was empty, but i had just filled the tank up the day before and parked it. on monday the 11/18/2024 i had put gas in the tank. so on tuesday when i had to go to the store i was pretty confused that the tank was low. this same thing had happened one t... Read more
Incident date: Nov 19, 2024
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power st... Read more
Incident date: Nov 19, 2024
The car is unsafe to drive due to a brake recall safety issue. The dealer instructed me to leave the vehicle and obtain my loaner car, as they do not provide this service despite the car warranty. Additionally, the electronic system turns on by itself, causing the car to turn on and off, making it unsafe to drive.
Incident date: Dec 31, 2024
Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at b... Read more
Incident date: Dec 31, 2024
I don’t know why, but I keep losing oil somewhere. I do my oil changes on time regularly and they said it’s burning oil fast and that that’s an issue with all Kia.
Incident date: Dec 31, 2024
When the auto is idle, there is no heat, it blows cold air. It only blows heat while in motion. Upon research, uncovered an extensive amount of information that indicates this is and has been a problem in most Nissan vehicles for over a decade. In frigid temperatures, if car is disabled in route, passengers are in danger of frost bite or death since the auto does not provide heat when not in mo... Read more
Incident date: Jan 1, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? -The engine failed. How was your safety or the safety of others put at risk? -The vehicle stalled in the middle of a two lane road at the top of a hill, as well as in the middle of the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, the vehicle... Read more
Incident date: Jan 5, 2025
There is an open recall on 2020 Honda CR-V Hybrid since Feb 2024. The authorized dealer/manufacturer is delaying the remedy stating the parts are not available yet. The details of the recall Date: Feb 01,2024 Manufacturer Recall Number: KHO NHTSA Recall Number: 24V-064 Recall Status: Recall Incomplete
Incident date: Jan 5, 2025
The contact owns a 2020 Ford F-150. The contact stated that upon attempting to enter the vehicle he found the driver's side door nearly impossible to open. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver-side door actuator. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Nu... Read more