Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Feb 19, 2025
Mechatronics unit failed, stalled on freeway nearly caused an accident behind me.
Incident date: Jan 23, 2025
The contact owns a 2025 Volvo New VN. The contact stated that the electrical outlets were inoperable. The contact stated that the vehicle lost power steering and brake line functionality, and the alignment was off. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed; however, the contact was advised that further diagnost... Read more
Incident date: Jan 23, 2025
Detailed Statement of Defect and Manufacturer’s Acknowledgment – Honda Fuel Pump Recall (2017–2020 Acura and Honda Models) Overview of Recall: On December 21, 2023, American Honda Motor Co., Inc. publicly announced a voluntary safety recall affecting approximately 2.6 million Acura and Honda vehicles in the United States from model years 2017 through 2020. This large-scale recall concerns ... Read more
Incident date: Jan 23, 2025
Catalytic converter problem Warning engine light keeps coming on. This has happened over several years. It now comes on everyday. It is now in shop to be fixed and code shows front converter is bad which includes the manifold.
Incident date: Apr 7, 2025
The contact owns a 2021 Kia Telluride. The contact stated that while driving at various speeds, other drivers were flashing their headlights, attempting to notify the contact that the front headlights were not functioning as intended. The vehicle was taken to the dealer, and the high beam headlights were replaced. The contact stated that on another occasion, while driving at various speeds, the dr... Read more
Incident date: May 8, 2023
I went into a rural King store to shop when I came back out my car was completely filled with smoke. I opened the front passengerdoor and the smoke hit me in the face it was so thick and green it was just it took my breath. It took me 10 minutes to locate what had happened and down on the door frame of the passenger side of the front seat where the wiring is there was a whole melted all the way th... Read more
Fire
Incident date: Dec 9, 2024
The car developed an electronic communication issue that would cause random failure messages for the ABS, anti-skid system, transmission control and a "brake failure" message that would put the car into limp mode even at highway speeds. If you come to a complete stop, it would not allow you to pull away at any speed which makes you a traffic hazard and at risk for a rear end collision. I took the ... Read more
Incident date: Dec 9, 2024
The CVT is failing with normal driving at 90K miles.
Incident date: Dec 9, 2024
When accelerating, the engine revved up, switched itself from drive to park, resulting in complete loss of control and the vehicle coming to a sudden stop. The car behind narrowly avoided a rear-end collision by swerving around me. The malfunction indicator light came on for the first time, and the vehicle would not switch out of park. After turning the ignition off and on again, the vehicle wou... Read more
Incident date: Oct 2, 2024
We were driving on a busy interstate in Knoxville, TN on a Sunday. We were 2 hours from home and my 2023 Tahoe basically went into limp mode while I was in the fast lane and the check engine light came on. No warning in advance. The speed reduced, which backed traffic up, and put me and my 4 children in danger. We finally got off the interstate and the vehicle had to be towed in to the nearest dea... Read more
Incident date: Feb 20, 2025
Vehicle: 2024 Volvo EX90 VIN: [XXX] While driving on the highway, the entire digital instrument cluster and infotainment screen went completely black without warning. I could not see my speed, gear indicator, or use turn signals. This created an immediate and dangerous safety hazard, especially at high speed. The issue has occurred more than once, and despite taking the vehicle to the dealershi... Read more
Incident date: Feb 20, 2025
2nd glow plug failure
Incident date: Apr 1, 2025
The contact owns a 2020 Ford F-350. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power, and the message "Battery Mode" was displayed. The contact was able to coast over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the CP4 high-pressure fuel... Read more
Incident date: Feb 27, 2025
When it rains, I receive a warning that the rear position lights are failed. The left tail light stops working and I'm without a signal and brake lamp. This issue resolved its self when it's had time to dry, usually within two to three days.
Incident date: Feb 27, 2025
I was stopped at a red light and my engine stopped like normal but then when light turned green and i attempted to accelerate the engine never turned back on. I had to put the car in park. Shut down the vehicle and then attempted to start the car again. It took a few time before I was able to start up the vehicle. This has happened multiple times and initially I thought I may have done someth... Read more
Incident date: Feb 27, 2025
On [XXX] I was pulling a trailer with a 1981 F150 home from Louisville, KY. When we enter onto the Interstate System and reached cruising speed by transmission indicator started jumping around switch between gear and downshifted very hard into first gear while I was navigating traffic - semi trailers and passenger vehicles around us. The truck then went into what I would call limp mood for several... Read more
Incident date: May 10, 2024
I purchased a used 2015 Nissan Pathfinder last year. Recently the passenger airbag light does not turn off. After searching the internet, I found their was a recall for this issue in the past. I contacted Nissan, and to my dismay they claim the issue had been addressed for my vehicle and will not pay to have the issue resolved. I am unsure that having a passenger in my car is safe.
Incident date: Mar 1, 2025
Engine needs to be replaced vehicle only has 123,000 miles. Diagnostic states sounds like rod bearing has come apart in cylinder 2 Honda Recall #23V-751 involves certain 2016 and 2018-2019 Pilot vehicles. This recall is due to a manufacturing error that may cause the connecting rod bearing in the engine to wear and seize, potentially damaging the engine. But yet Honda states my vehicle is not elig... Read more
Incident date: Mar 1, 2025
Engine needs to be replaced vehicle only has 123,000 miles. Diagnostic states sounds like rod bearing has come apart in cylinder 2 Honda Recall #23V-751 involves certain 2016 and 2018-2019 Pilot vehicles. This recall is due to a manufacturing error that may cause the connecting rod bearing in the engine to wear and seize, potentially damaging the engine. But yet Honda states my vehicle is not elig... Read more
Incident date: Mar 1, 2025
I bought a used 2014 nNissan Pathfinder in august 2024. 1 week later, my transmission is going. The car bucks and does not work if idling for a short time. 2 local Nissan dealers stated that the transmission replacement is no longer available. So I am currently not able to use the vehicle and do not want to pay 8,000 for it to be fixed. If this was a recall and a known issue with this type of... Read more
Incident date: Mar 16, 2025
I've owned the 2025 Ram 1500 with the 3.6L 24VVT eTorque engine since [XXX]. Shortly after purchasing the truck the check engine light came on and after checking it with my OBD 2 scanner, a P0300 code Random/multiple cylinder misfire was detected. This problem has been going on for over 4 months with my truck and an internet search tells me others have been dealing with it since August of 2024.... Read more
Incident date: Mar 15, 2025
Vehicle is slightly off-balance no matter if I do an alignment ball joints seem to always get affected. I’m not sure if the hydraulics are working correctly. Yesterday I just started leaking antifreeze fluid.
Incident date: Mar 15, 2025
Problem with the rear tail light bulb assembly wiring. This is a poor design with intermittent failures that causes your brake, side marker, and blinkers to fail and not work. The wiring harness / plug assembly shorts out and stops working. The plug is short with a plastic plug. The mopar part assembly replacement cost over $600.00 dollars and is not guaranteed to last. Jeep forums state this is ... Read more
Incident date: Mar 15, 2025
My engine has been affected by the coolant intrusion issue laid out in 21N12. I am over the 85k mileage, so Ford is unwilling to help. I have 115,026 miles and the engine has bearing failure, I’m assuming due to the coolant dilution of the oil. There is metal in the oil due to the poor oil quality. Also, coolant level is low.
Incident date: Dec 23, 2023
The contact owns a 2021 Honda CR-V. The contact stated while the vehicle was parked, the seat belt and the steering wheel were deteriorated. There were no warning lights illuminated. The vehicle was then taken to a dealer where it was determined that it was normal wear and tear. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage ... Read more
Incident date: Mar 9, 2025
The contact owns a 2017 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the check engine warning illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed failures with the catalytic converter and transmission oil cooler hose. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independen... Read more
Incident date: Mar 9, 2025
Parked my truck and service power steering light came on. Took it to the dealer and they confirmed that it is the power steering control module failed internally. I see that there is a common problem with the same issue, I bought this truck and it only has 37,000 miles on it
Incident date: Mar 22, 2024
Cluster screen goes black The dealership has replaced the screen & completed a software update. I have several videos. The dealership states they can’t fix it because they can’t replicate it. So I send them a video when it occurs. I called Kia direct and was informed to get a new car. It’s been going on for a year. We purchased the car brand new.
Incident date: Mar 6, 2025
Hard Downshifting and Jerking. Valve body replaced 10/2024 for the same issue. Complaint filed at that time as well.
Incident date: Mar 5, 2025
Rear camera does not work 100% of the time and becomes a black screen saying"camera access unavailable"
Incident date: Feb 26, 2025
Driving on the highway vehicle installed out in the middle of the road lucky I had enough speed to rush to the median. I heard noise coming from the engine while I was coasting off the median on the median. Try to turn on the vehicle no luck.
Incident date: Dec 24, 2024
I was getting off the highway and made a left turn. As I was accelerating the motor gentle cut off.. (You wouldnt even notice if you wasnt driving) Full Traffic was behind me, so luckily I was able to get out of the way and pull to shoulder. It was the day before Christmas and car hasn't ran since. Upon investigation I found the CEM was effected. When the car died I was in left hand lane and I ... Read more
Incident date: Dec 24, 2024
See attached document for complaint.
Crash
Incident date: Dec 24, 2024
See attached document for complaint.
Crash
Incident date: Mar 5, 2025
My car is a lemon and has been unsafe to drive . They aren’t doing anything about it but lowball offers outside of ca lemon law provisions
Incident date: Feb 21, 2025
The contact owns a 2017 Volvo XC90. The contact stated that after a rainstorm, there was water leaking from the rearview mirror, which leaked into the vehicle, causing the electrical system to fail. There was an abnormal sound of water swishing around inside the vehicle. The on-call warning and check engine warning lights were illuminated. The vehicle was taken to the local dealer, where it was di... Read more
Incident date: Feb 21, 2025
The contact owns a 2021 Honda Accord. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
Incident date: Feb 21, 2025
Complete engine and emission fail while driving. Complete loss of power. Created a serious safety issue while driving due to other traffic and inability to move vehicle from road side to safe area. Problem was confirmed by mechanic. Contact to GMC resulted in no response. Mechanic has reported numerous other GMC trucks with the same issue. Check engine light came on shortly before and then w... Read more
Incident date: Mar 1, 2025
I plugged my usb to usb-c charging cable into my iphone 20 seconds after starting the vehicle. I proceeded to exit my driveway when the infotainment screen went completely blank and the same thing to the driver's display 10 seconds later. I drove to the end of my street to a stop light where the car completely shut off and automatically restarted within a few seconds. I was traveling with my ... Read more
Incident date: Mar 1, 2025
"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.
Incident date: Mar 1, 2025
"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.
Incident date: Feb 6, 2025
The car shudders and jerks/lunges forward around 35-40 mph and I am afraid that I’m going to rear end someone should it lunge forward!
Incident date: Jan 30, 2025
The contact owns a 2022 GMC Yukon. The contact stated while driving at an undisclosed speed, the message "Completely Out of Oil" was displayed on the instrument panel. No warning lights were illuminated. The contact stated that there was an abnormal sound coming from the engine compartment. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replace... Read more
Incident date: Feb 14, 2025
I have a 2021 Tesla Model S Long Range with rear tire size 295 / 30 ZR 21. Both rear tires are worn so bad on the insides that the cords are showing. These tires were purchased and installed by Tesla along with a wheel alignment under 10,000 miles ago. The tires still look like new on the center and outside of the tire so I had no clue this was happening. The only way I became aware was because th... Read more
Incident date: Jul 9, 2024
The contact owns a 2017 Toyota Prius. The contact stated that while driving approximately 25-30 MPH, the vents were blowing out cold air. The check engine warning light was illuminated. The contact was adding coolant to the coolant reservoir every three to four days. The vehicle was taken to the local dealer, where it was diagnosed and determined that the coolant was leaking into the exhaust pipe.... Read more
Incident date: Nov 27, 2024
Three incidents have occurred in three months. Unintended Acceleration Incident #1. While turning right after a full stop on an uphill incline, the vehicle accelerated so quickly that the steering wheel couldn't be return to the neutral position before hitting a roadside signpost approximately 25 ft away. The impact was severe enough to cause the right front headlight to be broken, the right fro... Read more
Crash
Incident date: Nov 27, 2024
Front camera went out which controls most of the safety features of the car.
Incident date: Nov 27, 2024
Front camera went out which controls most of the safety features of the car.
Incident date: Feb 16, 2025
CONCERN: Volvo cars’ sunroofs are negligently designed, allowing sunroof drain obstructions to flood the vehicle’s internal electronics. This results in catastrophic and simultaneous system failures, including brake loss, airbag failure, and disabled traction control—posing an extreme and imminent safety risk. SUMMARY OF EVENTS: While driving at speed, I received a “BRAKE FAILURE / PLEASE... Read more