Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Oct 11, 2025
passenger side leather covered dashboard delaminated making air bag deployment inpossible
Incident date: Oct 8, 2024
The newest FSD update v14 as of 10/23/25 took away the ability to manually limit the speed limit. Full Self Driving profiles are fixed, and the limits are invisible to me as the driver. The all except the Sloth fixed profiles can cause the speed to go 15 miles an hour over the limit unexpectedly which can cause arrest. There is also some very concerning random breaking now in the middle of emp... Read more
Incident date: Oct 8, 2024
The rear view camera is not working when placing the vehicle in reverse. The dash screen is blank even though it changes to appropriate display mode. The area where camera image is supposed to be to display is blank.
Incident date: Jun 10, 2025
My 2016 Ford Edge has 95,000 miles on it and I have only owned it since Spring of this year. Out of nowhere, I start having an antifreeze leak, and notice it is coming from my water pump, and my mechanic says it is going to cost $2000 plus dollars to fix it. I called several other repair places and they won’t even do the repair because it’s such a big/expensive job. I have researched about the... Read more
Incident date: Oct 21, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact heard an abnormal clunking sound coming from underneath the vehicle. In addition, the RPMs increased to 3,000 and the vehicle lost motive power. No warning lights were illuminated. The vehicle was d... Read more
Incident date: Oct 21, 2025
When from a stop vehicle does not accelerate as normal, especially while turning. Lag and hesitation is experienced for a moment and then catches causing a rapid acceleration. When turning across oncoming lanes of traffic the unexpected lag and lack of acceleration considerably increases risk of side collision from cross traffic and risk of rear collision from traffic behind due to inability to kn... Read more
Incident date: Sep 14, 2025
High pressure fuel leak with large fan spray pattern in fuel line part number 68492134AA where it sits and rubs against a sharp corner of another component, (appears to be ignition coil) above the rear passenger side of the engine. Searched online and found another owner had posted an image of the exact same leak! https://www.reddit.com/r/ChryslerPacifica/comments/1amcdp9/2021_pacifica_hybrid_fuel... Read more
Incident date: Sep 14, 2025
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The driver's side air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact sustained neck and back pain, but received no medical treatment. A Police report was file... Read more
Crash
1 injured
Incident date: Sep 14, 2025
After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and needs to be replaced. Upon further research, I discovered that the PTU part is recalled for vehicles manufactured between 2017 and 2019. However, as my vehicle is a 2020 model, it unfortunately falls outside of the recall window. Despite this, it appears that similar PTU failures are ... Read more
Incident date: Sep 30, 2025
After having brought the car for service multiple times due to “cylinder misfires” & having been told to replace spark plugs, power packs & get a “tune up” the latest mechanic report states there is coolant leaking into the engine, and the engine needs to be replaced. There is a known Technical Service Bulletin (19-2139) regarding this issue with Ford Escape 1.5L models.
Incident date: Sep 30, 2025
The design of the grill on this vehicle is poorly constructed and leads to safety issues. I purchased the vehicle in October 2024 and early January 2025, my husband was driving on the highway when the vehicle stopped. No lights, no warnings, just stopped providing power-while driving at a high speed on the highway. He was able to make it to the side of the road and get home that evening only to fi... Read more
Incident date: Sep 30, 2025
The contact owns a 2022 Mitsubishi Outlander. The contact stated that while attempting to start the vehicle, the contact noticed that the infotainment system was displaying a blank and darkened screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the infotainment system needed to be replaced. The vehicle ... Read more
Incident date: Oct 6, 2025
The problem began in early August 2025 when the check engine light came on and the vehicle misfired. A Ford mobile technician inspected it before 8/23/25, confirmed Diagnostic Code P0303 (Cylinder 3 Misfire), but said it was likely just a bad ignition coil. Based on that, I went to Midas on 8/23/25 for a tune-up and coil check. On 9/29/25, the check engine light returned and for the first time the... Read more
Incident date: Oct 6, 2025
The front light led bulbs died. First it was the driver side at 53k miles, now the passenger side. The car has less than 55k miles. The price for the repair is outrageous. $2,000 for just ONE led bulb change. I’ve seen forums and many, many WV Atlas have the same problem. WV should be responsible for this. $4,000 total for two light bulb replacements! It’s insane!
Incident date: Oct 6, 2025
The vehicle will randomly lurch forward quite a few inches after being placed in park - and even after the door has been opened, regardless of whether the car is parked on flat ground or on an incline, and regardless of whether the emergency brake is engaged. I have noticed this predominantly when backing into a parking spot and then having to shift from reverse to park. I reverse into a parking... Read more
Incident date: Oct 5, 2025
While driving on the highway at normal operating speeds, the vehicle suddenly lost power, and the accelerator pedal became completely unresponsive, preventing me from maintaining speed or safely exiting the roadway. This created a severe safety hazard, as I was unable to maneuver or pull off to avoid fast-moving traffic. Immediately after, I attempted to shift the vehicle into “Park,” but rece... Read more
Incident date: Oct 5, 2025
While driving on the highway at normal operating speeds, the vehicle suddenly lost power, and the accelerator pedal became completely unresponsive, preventing me from maintaining speed or safely exiting the roadway. This created a severe safety hazard, as I was unable to maneuver or pull off to avoid fast-moving traffic. Immediately after, I attempted to shift the vehicle into “Park,” but rece... Read more
Incident date: Oct 5, 2025
While driving home, my Tesla was operating in Full Self-Driving (FSD) mode and initially performed normally, stopping at a red light and proceeding smoothly when it turned green. Moments later, the vehicle suddenly accelerated on its own, lost control, and began spinning uncontrollably before sideswiping a parked car and coming to a stop on the wrong side of the street in oncoming traffic. I was f... Read more
Crash
1 injured
Incident date: Sep 16, 2025
Well wife was driving car on her way to work and it shut off in the middle of traffic. Was no sure what was wrong until I brought it home and started reading the codes. It gave me P0087 P0090 low fuel pressure regulater circuit open and P119C. So I changed out the sensor the in tank fuel pump, high pressure fuel pump and sensor on the evap can. Car still will not start. So I bought a wiring di... Read more
Incident date: Sep 16, 2025
On October 16, 2025 an unaccepted other-the-area software update from Stellantis could a serious vehicle malfunction where my 2024 Jeep Wrangler 4xe stopped driving and I could not get it to drive without turning it off and on again. Then, it drove with almost no power until it stopped again. I cvcled my vehicle on and off several times to get it to safety.
Incident date: Sep 16, 2025
I am experience the same exact issue as Recall Reference Number: 23S65.
Incident date: Sep 1, 2025
The contact owns a 2024 Kia Telluride. The contact received notification of NHTSA Campaign Number: 25V494000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was purchased in June 2025. While driving back to the residence after the vehicle was purchased, the cover behind the rearview mirror detached and was hanging loose. The contact... Read more
Incident date: Sep 1, 2025
My car "lurches" when increasing speed sometimes acting like it does not want to go at all. I am constantly on edge that I am going to get rear ended or hit. Especially when my children are with me. Occasionally the brake light will light up and my car will slow down and then accelerate again. Which also makes me worry about getting hit. Both of these things have happened multiple times and we've ... Read more
Incident date: Sep 1, 2025
My car "lurches" when increasing speed sometimes acting like it does not want to go at all. I am constantly on edge that I am going to get rear ended or hit. Especially when my children are with me. Occasionally the brake light will light up and my car will slow down and then accelerate again. Which also makes me worry about getting hit. Both of these things have happened multiple times and we've ... Read more
Incident date: Oct 13, 2025
The contact owns a 2024 Hyundai Sonata. The contact stated that while attempting to accelerate to overtake another vehicle at approximately 60 MPH, the vehicle unintendedly decelerated to approximately 20 MPH instead. The contact pulled over to the side of the road, turned off the vehicle for approximately 20 minutes, before restarting and continuing to drive. There were no warning lights illumina... Read more
Incident date: Oct 12, 2025
While stopped at a train track, I used the Brake Hold feature and it was on when suddenly without touching peddles the car went forward and I hit the car in front of me
Crash
1 injured
Incident date: Jul 10, 2025
On 10/11/25 approximately 9pm my vehicle completed an OTA update initiated by the manufacturer. Upon completion of the update, I went for a drive. At approximately 30 mph, the vehicle suddenly shut off, shifted into neutral, and ceased to operate leaving me stranded in the middle of the road. The vehicle would not start, shift into neutral, or operate in any manner. Several warning instrument ligh... Read more
Incident date: Jul 10, 2025
After updating software shortly after finished as I was driving home on the turnpike going 70mph my vehicle lost power and I couldn’t accelerate and had to rush to get my vehicle of the road as cars and trucks were flying up to my stalling vehicle at night in a dark area! I felt my life was in danger not knowing what was about to happen next.
Incident date: Oct 7, 2025
Multiple warning lights appeared and remained illuminated on my dash, all related to safety features (LKAS, ACC, CMBS AND ROAD DEPARTURE). The problem was confirmed by Capitol Honda Service Department. The vehicle was scanned and stored DTC was found at INTEGRATED DRIVER SUPPORT SYSTEM. U3000-49 MULTIPURPOSE CAMERA UNIT INTERNAL ELECTRONIC FAILURE. The DTC was set as hard code, unable to clear. RE... Read more
Incident date: Oct 7, 2025
Multiple warning lights appeared and remained illuminated on my dash, all related to safety features (LKAS, ACC, CMBS AND ROAD DEPARTURE). The problem was confirmed by Capitol Honda Service Department. The vehicle was scanned and stored DTC was found at INTEGRATED DRIVER SUPPORT SYSTEM. U3000-49 MULTIPURPOSE CAMERA UNIT INTERNAL ELECTRONIC FAILURE. The DTC was set as hard code, unable to clear. RE... Read more
Incident date: Oct 9, 2025
Bad fuel injectors reported by diagnostic testing done by Honda dealership after recall was completed on fuel pump. All warning lights on dashboard lite up and multiple warnings from car. This is a known issue with these specific Honda engines. Very costly repairs that if not completed can cause other engine issues.
Incident date: Oct 6, 2025
The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the back-over prevention camera image was frozen. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who performed a software update as part of the manufacturer's Extended Warranty Coverage related to the failure. The contact stated that after the software update was pe... Read more
Incident date: Oct 10, 2025
The daytime running led lights on the headlights stopped working on my vehicle. First it was the passenger side and a few weeks later the driver’s side. As that happened to my vehicle, I noticed that many other Ford F150s have the same issue. When I took my vehicle for service, I was told by Ford Maxwell here in Austin Texas that this issue is not covered by my warranty. This is a safety issue b... Read more
Incident date: Oct 10, 2025
The contact owns a 2019 Toyota Camry. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the message indicating that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed that the water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure... Read more
Incident date: Oct 6, 2025
the passenger-side frontal airbag inflators, The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment.
Incident date: Oct 6, 2025
the passenger-side frontal airbag inflators, The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment.
Incident date: Sep 23, 2025
10R80 transmission jerky shifting and failing to engage correctly leading to loss of power and unsafe driving/ jerky acceleration.
Incident date: Sep 23, 2025
I own a 2006 Toyota Tundra with severe frame corrosion and rot. The rust has eaten through major portions of the frame, especially around the rear crossmember and leaf spring mounts. It has compromised the vehicle’s safety and structural integrity. Toyota previously offered frame replacements and extended corrosion coverage for similar models (Tacoma, Sequoia, and certain Tundras), but my VIN w... Read more
Incident date: Sep 23, 2025
On October 3, 2025, our 2018 Honda Pilot was being driven a short distance locally when all ability for acceleration was lost. Fortunately the driver was able to navigate off the road safely. The auto shop that checked the engine determined that it had seized up. The oil was properly maintained and the auto shop believed it had to do with a connecting rod bearing issue. The vehicle odometer is onl... Read more
Incident date: Oct 3, 2025
The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. In addition, the steering wheel was not aligned. No warning lights were il... Read more
Incident date: Oct 3, 2025
Please failure of windshield camera 36160 thr a11 has malfunctioned IDAS
Incident date: Oct 3, 2025
Transmission is snatching in drive and reverse. the car has 32,200 miles on it. it was purchased brand new. Need for front struts and rear shocks. Customer is 79 years old and don't understand why warranty want cover any of this.
Incident date: Oct 4, 2025
My ABS brake module has failed with warning lights just appearing this month (9/19/25) and I took it to the local RAM Dealer for confirmation of the problem on (09/30/25) and the Ram/Stellantis dealer told me the part is not available anymore, the internet research confirms Stellantis stopped producing the necessary module for my year truck. My truck is paid off and the dealer (Naples Dodge) told ... Read more
Incident date: Oct 4, 2025
My ABS brake module has failed with warning lights just appearing this month (9/19/25) and I took it to the local RAM Dealer for confirmation of the problem on (09/30/25) and the Ram/Stellantis dealer told me the part is not available anymore, the internet research confirms Stellantis stopped producing the necessary module for my year truck. My truck is paid off and the dealer (Naples Dodge) told ... Read more
Incident date: Oct 4, 2025
Been having shifting problems since I got the vehicle at a dealership, the car will hang onto the rpm’s for a couple seconds then slam into gear, mostly while shifting up. Had the recall taken care of for the bushing a shifter cable problem, the hanging and slamming shifting issue still persists. Took the car to a Ford dealership and was told that my clutch is disintegrating and that an entire n... Read more
Incident date: Sep 25, 2025
I purchased my car in February I was told everything was fine, my car does this jerking everytime I drive sometimes acceleration is slow at first I took my car to carmax and was told the issue was fixed unfortunately my car is still having this issue it’s upsetting because this is my first car & I shouldn’t have this issue when it was supposed to be fixed before my warranty ended.
Incident date: Oct 2, 2025
The vehicle has been alerting error codes 16352 for failing to communicate with ABS module causing warning lights for ABS, brake and the ESC systems to illuminate. The brake system related vehicle stabilizing functions (ABS/ESC) is not be available, increasing the risk of a loss of vehicle control and could lead to a crash causing injury and/or property damage. Please reference Safety Recall Code... Read more
Incident date: Sep 15, 2025
Component or system that failed / malfunctioned The brake system (pads, calipers, hydraulic fluid) failed three times in less than 90 days. The right-side tie rod end also separated from the steering assembly. Both components are available for inspection upon request. How safety was put at risk The brakes repeatedly lost all stopping power while driving, with the pedal going to the floor and the ... Read more
Incident date: Oct 1, 2025
Rear camera does not work quite often and I get a message that the system the rear camera is unavailable. This is a safety hazard when reversing the vehicle. Polestar stated that the new software they released a few months back would fix this but it did not fix it at all (software version 3.6.4)
Incident date: Sep 30, 2025
As I entered a single lane roundabout the car suddenly stopped very abruptly. There was no imminent danger nor were there any cars coming through the roundabout. There was no reason to apply the brakes. Fortunately there was no car behind me otherwise there certainly would have been a rear end collision. I was jarred by the abrupt stop and sustained injury to my back. I will be notifying the... Read more
1 injured