Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Oct 16, 2025
Engine diagnosed with coolant intrusion problem into the engine cylinders. Car failed at 138k needing 12k repair from Ford dealership which is more than the value of the car. Transmission shifter bushing went out also in this car even though Ford did a recall for previous years of the model the issue has not been fixed.
Incident date: Oct 16, 2025
After a Ford recall on software update for Transmission, the transmission is now starting to fail and downshift for no apparent reason, causing the rears wheels to lock up.
Incident date: Oct 16, 2025
I have 25 Palisade calligraphy and from the last two months I almost went 7-8 times to the dealership because of the ABS issue. When going over rougher road, railroad tracks, and also uneven surfaces brake is not working at that time. It is an issue that only happens under very specific conditions like slow speeds (under 10 mph), uneven surface (gravel, railroad tracks, speed bumps, driveway entry... Read more
Incident date: Nov 12, 2025
I brought my car in to my local mechanic and was told my rear suspension was corroded. He said it would cost around five thousand dollars to repair. I researched online and found mercedes did not have a recall but has extended the warranty and will cover the repair to the rear suspension. The mercedes dealer called me and told me my brake lines were rusted out and needed replacement and that it... Read more
Incident date: Nov 12, 2025
Fuel line leak near engine. It sounds very similiar to the 2023 Chrysler Pacifica Recall. The vehicle reaked of gasoline fumes coming in through the vents. Our mechanic replaced the fuel line, said it had a hole. We felt very unsafe even starting the car when it reaked of gas due to risk of fire. No warnings lights or anything, just the smell to tip us off. No one else has inspected the car sinc... Read more
Incident date: Nov 12, 2025
The contact owns a 2015 Lincoln MKC. The contact stated that while the vehicle was parked, the front driver's side door failed to unlock as intended, which required the contact to enter the vehicle through the front passenger's side door and to crawl over to the front driver's side seat. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered under warrant... Read more
Incident date: Sep 5, 2025
While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.
Incident date: Nov 18, 2025
Engine locked up on the highway at 70mph. It’s Known issue but as it’s a hybrid they said no recall. It makes no sense as I lost power and if I was passing a semi or on a hill I would have been in trouble and risked causing an accident. I was lucky to be on a downhill and near a ramp. The hybrids need to be recalled and this problem creates a real risk.
Incident date: Nov 20, 2025
The steering wheel locks briefly when the Idle Stop and Go (ISG) system restarts the vehicle. This happens intermittently, about 50% of the time. It has affected the ability to steer the vehicle properly when turning at a traffic light after the ISG system has initiated an engine shutdown and subsequent restart. This issue has been reported to our local dealership, but the technicians were not abl... Read more
Incident date: Aug 27, 2025
I am filing a complaint regarding a safety defect on my 2020 Ford F-250 (VIN: [XXX] ), which is included in NHTSA Recall 24V-957 (Ford Recall 24S78). I received Ford’s recall notice prior to the failure of the high-pressure fuel pump. When I contacted Ford at that time, I was informed that the recall remedy was not yet available. In March 2025, the high-pressure fuel pump failed suddenly while... Read more
Incident date: Aug 27, 2025
This vehicle developed low oil alerts within 6 weeks of me receiving it with normal city driving. Multiple testing visits and comprehensive consumption testing later, it continued to have the low oil alerts very frequently and various random malfunction alerts like parking brake alert etc. For each complaint I took it to the dealership and did whatever they recommended but no eventual resolution ... Read more
Incident date: Aug 27, 2025
The contact owns a 2022 BMW 840I. The contact stated that while driving at 5 MPH, the vehicle stalled unexpectedly. There were no warning lights illuminated. The vehicle was blocking the garage. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System). The local dealer was contacted regarding a loaner vehicle, but no assistance was provided. The vehicle was not dia... Read more
Incident date: Apr 12, 2025
The contact owns a 2020 Honda Accord. The contact stated that while driving at various speeds, the Automatic Emergency Braking System erroneously activated, causing the vehicle to abruptly stop in the middle of the road. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure, and the vehicle was not repaired. The contact stated that the failure had occurred... Read more
Incident date: Nov 16, 2025
IN NOVEMBER AROUND THE 20TH -BATTERY WENT DEAD-CHARGED BATTERY AND TOOK VEHICLE TO BROTHERS AND STARTED TO SHIFT FUNNY-BATTERY WENT DEAD AGAIN-CHARGED AND DROVE HOME -THEN WENT GOT NEW BATTERY -PUT IN AND IT WOULD NOT SHIFT RIGHT SO DROVE IT A LITTLE WHILE TO SEE IF IT WOULD STOP MADE NOISE AND TAKEN TO GARAGE IN SOUTH WAYNE-TOLD US SAID THE TRANSMISSION WAS SHOT-HE HAULED IT TO DUBUQUE IOWA TRANS... Read more
Incident date: Nov 15, 2025
The contact owned a 2024 Chevrolet Silverado EV. The contact stated that when idle, the vehicle would hesitate before accelerating. Continuing to drive at approximately 55 MPH, the accelerator was released, and the vehicle continued to accelerate. The vehicle veered off the road, where the vehicle flipped a total of 5 times before coming to a stop. The contact received injuries to their back, whip... Read more
Crash
1 injured
Incident date: Nov 15, 2025
The contact owned a 2024 Chevrolet Silverado EV. The contact stated that when idle, the vehicle would hesitate before accelerating. Continuing to drive at approximately 55 MPH, the accelerator was released, and the vehicle continued to accelerate. The vehicle veered off the road, where the vehicle flipped a total of 5 times before coming to a stop. The contact received injuries to their back, whip... Read more
Crash
1 injured
Incident date: Nov 15, 2025
I became the 2nd owner of this car. My ownership had been a blessing because of the 1st owner having such a profound history of care and maintained. I randomly had a misfire in my cylinder 2. I took my car to EL Cerrito Honda in El Cerrito, Ca. After my car came from this dealership all kinds of different things begun to take place. Ive never put cameras or listening devices of any sort, nothing ... Read more
Crash
Incident date: Oct 23, 2025
The power steering of the vehicle was lost along with illumination of “power steering sensor assist fault” and “service advance trac.” The difficulty of steering made it very dangerous on the road. The problem has been diagnosed and confirmed as code 15N01 (formerly safety recall 15S18). The 15N01 is an extended program under safety recall 15N01. I am issuing this complaint as the 15N01 pr... Read more
Incident date: Aug 27, 2025
This vehicle is a danger to drive, and there is no information on when they will fix it. I have taken the battery in to fix it before and it took over 2 weeks to repair, and more problems with more recalls. The engine is said that it can cause fire like the battery. This vehicle is not safe to have and continues to be a severe safety problem for me and my family, Two of the recalls right now they ... Read more
Incident date: Aug 27, 2025
This vehicle is a danger to drive, and there is no information on when they will fix it. I have taken the battery in to fix it before and it took over 2 weeks to repair, and more problems with more recalls. The engine is said that it can cause fire like the battery. This vehicle is not safe to have and continues to be a severe safety problem for me and my family, Two of the recalls right now they ... Read more
Incident date: Nov 5, 2025
My rear view camera on my ford escape 2020 either is blue color or black out or doesn’t work at all. It has been like this for a few months . The ford dealership has told me that my vehicle is not part of the recall. So what should I do now? Have had a lot of issues and haven’t owned the car for only a year .
Incident date: Nov 5, 2025
All push button controls on steering wheel are not functioning. Appears the Steering Wheel Clock Spring is going bad. Which in turn affects airbag, steering, cruise control ect.
Incident date: Oct 13, 2025
Recall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marked “Completed,” multiple paid repairs were performed in the... Read more
Incident date: Nov 11, 2025
Precollision assist became unavailable twice while driving during my first few days of driving.
Incident date: Oct 31, 2025
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while depressing the brake pedal, a... Read more
Incident date: Oct 31, 2025
I have been calling my local dealership for over a year trying to get my car fixed due to the recall and the dealership keeps saying they do not have the parts and will call when they do.
Incident date: Nov 1, 2025
Continuously receiving error message to have front sensors cleaned. Vehicle brought into dealership several times, for weeks at a time. On last visit sensors replaced, and I was told that “ The front sensors have a level of damage caused by sand, salt and other road debris. This has resulted in some scratches which are triggering the sensors and giving you the warnings that you are referring ... Read more
Incident date: Nov 1, 2025
Continuously receiving error message to have front sensors cleaned. Vehicle brought into dealership several times, for weeks at a time. On last visit sensors replaced, and I was told that “ The front sensors have a level of damage caused by sand, salt and other road debris. This has resulted in some scratches which are triggering the sensors and giving you the warnings that you are referring ... Read more
Incident date: Nov 1, 2025
Started noticing issues within first week of purchase. Cruise control will not increase nor decrease speed when set. Steering wheel controls will not advance or decrease speed. Intermittent problem. First service dealer could not replicate. Second service dealer contacted VW assist and was advised to replace steering wheel buttons. Did not fix problem. Third service VW assist advised to replace cl... Read more
Incident date: Nov 8, 2025
The back up camera is intermittent or is a black screen. It also displays like a mirror image instead of what is directly behind me (right is on the left and left is on the right)
Incident date: Nov 8, 2025
A/C does not work as blower will not put out cold air. During hot days in Florida with children and elderly in the car this poses a risk to our health. This happens when A/C has been on for approximately one hour. No warning messages whatsoever. This has been reported by many Genesis G80 owners who own a G80 from the years 2017 - 2020. Genesis Corporate is aware of the problem but has not submitte... Read more
Incident date: May 14, 2025
The contact owns a 2018 Forest River Columbus. The contact stated that the pin box behind the tow area had sidewall separation from the frame of the trailer. The trailer was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: May 14, 2025
I bought this car and after only owning it for eight months, as I was driving down the freeway, every light on my dashboard lit up, and my car slowed down. I was able to pull to the side of the road, but I could no longer drive my car home and I was commuting. Since the first incident, I have repaired my car having the coil repaired spark plugs, and regular maintenance in the last eight months tha... Read more
Incident date: Oct 9, 2025
Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light. Took it back to the dealership and they said water had gotten into the back area and corroded the parking brake module and the... Read more
Incident date: Oct 9, 2025
Parking brake on the jeep automatically engaged while driving. Had vehicle towed to dealership where a new parking brake switch was installed and programed and told it was ready to go. Picked it up and it did the same thing again and turned on the auto start stop light. Took it back to the dealership and they said water had gotten into the back area and corroded the parking brake module and the... Read more
Incident date: May 1, 2025
the moon roof shattered as we were driving. luckily the inner sun shade was pulled. Crazy to have tempered glass above you. we could have not had that cover closed and glass could have rained down on us.
Incident date: Oct 24, 2025
After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completel... Read more
Incident date: Oct 27, 2025
This exact situation has occurred twice in the past 6000 miles driven. Both occurred while driving at highway speeds, once on I85N and once on I75N in GA. Our 2023 Ford Maverick XLT Hybrid suddenly and unexpectedly loss power and shutdown. This forced us to make an emergency stop and attempt to pull over in high speed, heavy traffic in both instances. The vehicle eventually restarted and was driva... Read more
Incident date: Nov 4, 2025
On or about October 21–22, 2025, I brought my 2020 Acura TLX (brown, 99,000 miles, VIN [XXX] ) to Goodson Acura of Dallas for a recall repair related to engine concerns. The vehicle was returned to me on October 24, 2025. Shortly afterward, the car began to lag and hesitate while accelerating. On November 3, 2025, while driving to a doctor’s appointment on the Bypass Bridge in morning traffic... Read more
Incident date: Jul 15, 2025
New Hyundai Palisade Hybrid Calligraphy AWD speedometer and critical information screen and heads up display while driving goes blank. This has happened to me twice. I have been directly in contact with Hyundai USA and my local dealership to resolve this critical safety issue. Hyundai engineers have been working the issue with suggestions to my dealership to identify and resolve the problem. Hyund... Read more
Incident date: Apr 28, 2025
Check engine light on 2015 Jeep Cherokee Sport turned on, vehicle "went limp". Pulled over, turned car off, waited, turned car back on. Happened again taking car to dealership. The dealership said "code for trans range sensor p1726. reset trans and test drove. code did not come back". Same thing happened again a week later. Took it to Firestone, code was "TCM P1726-00 Transmission Manage Sens... Read more
Incident date: Oct 27, 2025
The contact owned a 2016 BMW X3. The contact stated that while parking in the garage, the warning message "engine overheated" had displayed, but the temperature gauge displayed a normal temperature reading. The contact noticed smoke coming from under the hood before entering the home, along with a strange sound. Moments later, the contact returned to the garage and discovered flames coming from un... Read more
Fire
Incident date: Sep 3, 2024
On [XXX], at approximately 15,873 miles and while on the freeway approximately 30 miles from my home, my GMC Sierra 1500 with the L84 engine experienced a failure of the DFM lifter assembly. This required a significant engine disassembly and the replacement of multiple valvetrain components. This repair was performed at Gold Rush Chevrolet in Auburn, CA, as documented in the enclosed service invo... Read more
Incident date: Aug 1, 2024
The bus is always parked on the road, my phone slid off the console, when I reached for it, I accidentally moved the truck to the right, and before I hit the bus, I did not have enough time to correct my mistake. I have forgotten everything that occurred from Saturday the 18th up until Friday the 24th. I kept massive migraines the entire week. Now I just have some headaches. The part that scared m... Read more
Crash
Incident date: Aug 1, 2024
Magnetic chest clip has failed at one year after purchase with car seat not expired. Chest clip does not stay secure and any small amount of pressure makes it pop open. Chest clip does not seem safe and in the event of an accident I feel my child could be injured or worse.
Incident date: Aug 1, 2024
The bus is always parked on the road, my phone slid off the console, when I reached for it, I accidentally moved the truck to the right, and before I hit the bus, I did not have enough time to correct my mistake. I have forgotten everything that occurred from Saturday the 18th up until Friday the 24th. I kept massive migraines the entire week. Now I just have some headaches. The part that scared m... Read more
Crash
Incident date: Oct 8, 2024
The rear view camera is not working when placing the vehicle in reverse. The dash screen is blank even though it changes to appropriate display mode. The area where camera image is supposed to be to display is blank.