Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jul 16, 2025
1: HEADLIGHT : vertical sealed beam went out. 2: yes it sure ready for inspection. 3: reduced lighting in the front driver side at night. 4 : yes, was brought to the dealership. was told the whole headlight needs to be replaced in order to fix the issue. 5: only warning was the day before it was dim. the next day it was completely out. last week of May 2025.
Incident date: Jul 16, 2025
I bought this Jeep new in 2023 and it started making this noise when it had 7000 miles on it. If was normal operational noise, why didn't it have it when it was new? Many owners on Jeep forums (JeepGarage, WLJeepForum, JeepForum, WranglerForum) report: Rattle starts light and worsens with heat soak. The company often states it is a “normal operational noise. ”Some report replacement of the en... Read more
Incident date: Jul 16, 2025
My 2012 Toyota Sienna having problem while braking on highway 65mph or above, when i hit brake it's start shaking so bad and brake doesn't work properly. i believe it is sway bar link or lower control arm. even i had replaced once, it didn't helped and again i claimed warranty and replaced other set, but still having same issue.
Incident date: Jul 16, 2025
My 2012 Toyota Sienna having problem while braking on highway 65mph or above, when i hit brake it's start shaking so bad and brake doesn't work properly. i believe it is sway bar link or lower control arm. even i had replaced once, it didn't helped and again i claimed warranty and replaced other set, but still having same issue.
Incident date: Jul 16, 2025
Manufacturer Recall NumberR10320 NHTSA Recall Number25V282 the recall for "Camera is Temporarily Not Available" was preformed at dealer on Monday 7/14/2025 today the same message appear on the display screen when I went to backup in a parking lot. Software version shows it as unto date in settings 3.7.##
Incident date: Jul 11, 2025
My 2025 Ford Explorer has a wind noise that Ford has admitted to having an issue with. My case number is CXH04811376. In the upper corner of both the drivers and passenger side front window there is a loud wind noise that begins at speeds of 40 mph and more. A Customer Experience Specialist admitted there is a problem but they will not fix it until there is a recall.
Incident date: Jul 15, 2025
The contact owns a 2017 Ford F-150. The contact stated that while attempting to start the vehicle, the contact heard a knocking sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, and it was determined that the cam phaser needed to be replaced. The vehicle was not repaired. The contact was relating to the failure of Customer Satisfaction Program 21N03: (GTDI ... Read more
Incident date: Jul 10, 2025
My engine was recalled and they inspected it and said it was fine in 2023. Fast forward to June 2025, My engine failed. I took it back to the dealership and they tested it and said "it was not bad enough to be fixed under the recall." Before I took it the dealership the check engine light was on, reduced power when accelerating, knocking noise from the engine that increases when the rpms increase,... Read more
Incident date: Jul 10, 2025
I am the current owner of a 2013 Ford F-150 King Ranch, which I purchased in 4-2019. In 2025, the truck began to experience sudden, harsh downshifting while driving, sometimes dropping from 6th gear to 1st without warning. This created a major safety hazard, especially at higher speeds. The problem was diagnosed and confirmed by Greenbrier Ford in Lewisburg, West Virginia. They identified the issu... Read more
Incident date: Jul 10, 2025
Lane keeping sensors periodically fault and Volvo's solution is to reboot the vehicle
Incident date: Jun 30, 2025
1) Transmission sticks and doesn't shift at higher speeds, had dealer look at could not replicate. I have had many instances of this happening. Safety issue is this usually happens when accelerating to get on freeway or passing someone and then I need to back off gas pedal to get it to change gears 2) Anti collision warning goes on for no reason - has not engaged brakes. Safety issue is both ti... Read more
Incident date: Jun 30, 2025
The contact owns a 2017 Ford Escape. The contact stated when the vehicle was started, there was an excessive amount of white smoke coming from the exhaust pipes. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The conta... Read more
Incident date: Jun 30, 2025
Drivers display with vehicle speed and ADAS state goes blank while driving resulting in inability to see current speed or ADAS speed set point. After rebooting the system as previously advised by Volvo, the ADAS speed set point showed "00" while maintaining a speed of 70mph
Incident date: Jul 14, 2025
I purchased a new 2024 Mustang GT. Shortly after I experiences a dead throttle. The car would coast to a near stop and pushing the gas pedal multiple times had no effect. This has happen more than 4 times now. It was taken into the dealership twice. The first time the car was kept for a week and returned with no problem found. The second time is was returned more quickly again with no problem fou... Read more
Incident date: Jul 14, 2025
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, the transmission slipped into neutral, and the check engine, ABS, and traction control warning lights illuminated. The message "Service Transmission" and "Service Parking Brake" were displayed, and the vehicle lost automotive power. The contact pulled over and restarted the vehicle. The vehicle was taken to a local dea... Read more
Incident date: Jul 14, 2025
The vehicle gear selector had reverse (R) selected and pressing the accelerator pedal caused the vehicle to drive forwards. This appears to have been a result of enabling the "one pedal drive" function from the infotainment display while the gear selector was already in reverse. The mismatch of selected / indicated direction vs the resulting direction is a safety issue
Incident date: Jul 14, 2025
The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since ... Read more
Incident date: Jan 1, 2025
Third time that this happened when I step on the gas you're accelerate the transmission wines when I'm trying to merge I have to slow the car down and take my foot off the accelerator and then when I put my foot on the celebrator there's a car really close to me
Incident date: Jun 16, 2025
Terminal Box above battery has a black wire that get extremely hot and melts in its receptacle in the terminal box. Have replaced the terminal box and that one was also melted within a few days after installation of the new box.
Incident date: Jun 16, 2025
I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall departmen... Read more
Incident date: Jul 13, 2025
Car stalled in traffic. The engine was cranking but it would not start. Had AAA tow off the road and to my home. Car sat for 10 days waiting for a fuel pump (thought this was the problem). After sitting for 10 days the battery was totally dead! New fuel pump installed battery was jumped but could not start the car. After 2 hours on the charger the battery still did not have enough energy to t... Read more
Incident date: Jul 12, 2025
For the third time the cable in the 2nd row seat has failed. I have had them repaired before. When the cable fails the seat snaps foward & cannot be locked into position.
Incident date: Jul 12, 2025
Windshield cracks with the slightest rock hit making the windshield unsafe to continue use. Had two replacements in first six months
Incident date: Jul 11, 2025
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the... Read more
Incident date: Jul 11, 2025
The contact owns a 2017 Ford F-350 SD. The contact stated that upon starting the vehicle and activating the A/C to allow the vehicle to cool down due to the extreme heat, the contact went back inside the residence; however, the contact noticed that the engine had turned off independently. The contact attempted to restart the vehicle several times, but the vehicle failed to restart. The vehicle wa... Read more
Incident date: Jul 9, 2025
My truck is experiencing what is commonly known as the Chevy shakes. Whenever the transmission goes over 2000RPM or below 2000RPM my truck jumps. Also, the rear wheels lock up for a short time while I start driving for about 50 feet. Almost as the brakes are pressed slightly.
Incident date: Jul 9, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that th... Read more
Incident date: Jul 7, 2025
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue t... Read more
Incident date: Jul 7, 2025
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue t... Read more
Incident date: Jun 27, 2025
Engine lost power and shut down and would not restart. Engine has had continued issues for close to a year.
Incident date: Jul 5, 2025
I was driving home from vacation when my engine splash plate came loose from my car on the interstate. The splash plate fell down and dragged on highway creating friction under my car. The metal had fallen down and was chipping away creating dangerous debris to my car and other cars on the highway. Roadside service was no help, per usual. I was traveling alone. The splash plate had to be removed e... Read more
Incident date: Jun 20, 2025
After driving truck. Attempt to turn KEYED ignition off, they key will not move the the off position for removal. Must wait several minutes for the key lock mechanism to release then remove the key.
Incident date: Jun 20, 2025
When backing up my warning displays an upside down image.
Incident date: Apr 23, 2025
I purchased my 2019 Nissan Maxima [XXX] from Hyundai of Pineville I'm Charlotte NC. Over the past months including after purchase which I made Hyundai aware. The vehicle has an ongoing noise coming from I side the front hood of the vehicle. It sounds as of a pan etc... is hitting something, at times in slow motion there is a whining noise coming from the car, when just sitting in driver seat and p... Read more
Incident date: Apr 23, 2025
In the past 3 months, my 2022 Volvo XC40 has experienced four complete power failures, each requiring a tow. 1️⃣ The first incident occurred while waiting at a left-turn lane; the car stalled and would not restart. 2️⃣ The second incident happened at a car wash where the vehicle died mid-process and could not be restarted. 3️⃣ The third incident was the most dangerous—while driving ... Read more
Incident date: Apr 23, 2025
The power steering is not working
Incident date: Jul 1, 2025
•Rearview camera view and alerts •Inspection unknown • Hit mailbox •Dogded backup accidents in parking lots ▪︎Dogded backup accidents out of hard to see drive ways •Not taken to dealer no recalls for my year •Not inspected by anyone •No warning lamps •Alerts would just stop (checked settings it was on) •Camera would freeze first occasionally •Progressed to going black •... Read more
Incident date: Jul 1, 2025
•Rearview camera view and alerts •Inspection unknown • Hit mailbox •Dogded backup accidents in parking lots ▪︎Dogded backup accidents out of hard to see drive ways •Not taken to dealer no recalls for my year •Not inspected by anyone •No warning lamps •Alerts would just stop (checked settings it was on) •Camera would freeze first occasionally •Progressed to going black •... Read more
Incident date: Jul 1, 2025
I bought this car from elderly people. After I bought it and drove, there's lots of thing not according to safety standard? I asked them (seller) but they don't have any answer, due to their age. So, since last Tuesday, I am driving as it is. Hardly I put 250 miles so far. There's belt sign, Air bag sign, and Low tire air sign. All signs are showing in my dashboard and stays as long as car is on. ... Read more
Incident date: Jul 1, 2025
I was driving on the highway when my power steering assist stopped functioning and almost caused a major traffic collision. I was able to limp the vehicle to a dodge dealership who informed me that the problem was in fact the EPS module that controls the power steering. Dealership nor Dodge will pay for the issue knowing it is an issue that almost caused a major accident. Made complaint with Mopar... Read more
Incident date: Jul 1, 2025
I was driving on the highway when my power steering assist stopped functioning and almost caused a major traffic collision. I was able to limp the vehicle to a dodge dealership who informed me that the problem was in fact the EPS module that controls the power steering. Dealership nor Dodge will pay for the issue knowing it is an issue that almost caused a major accident. Made complaint with Mopar... Read more
Incident date: Jun 2, 2025
During acceleration my vehicle had a whinning noise coming from near the transmission. It will buck and then when slowing down to a stop it bucks like being hit in the rear by another vehicle. It also shudders and makes the reduce engine power light come on.
Incident date: Jun 2, 2025
During acceleration my vehicle had a whinning noise coming from near the transmission. It will buck and then when slowing down to a stop it bucks like being hit in the rear by another vehicle. It also shudders and makes the reduce engine power light come on.
Incident date: Jul 3, 2025
URGENT SAFETY CONCERN: Intermittent Total Loss of All Vehicle Audio Alerts This issue has occurred multiple times and poses a serious safety concern. While driving, the vehicle intermittently experiences a complete loss of all audio output. This includes: •Turn signal indicators •Hazard warning sounds •Blind spot monitoring alerts •Park distance control tones •Navigation guidance •Aud... Read more
Incident date: Jul 3, 2025
URGENT SAFETY CONCERN: Intermittent Total Loss of All Vehicle Audio Alerts This issue has occurred multiple times and poses a serious safety concern. While driving, the vehicle intermittently experiences a complete loss of all audio output. This includes: •Turn signal indicators •Hazard warning sounds •Blind spot monitoring alerts •Park distance control tones •Navigation guidance •Aud... Read more
Incident date: Apr 16, 2025
On three different occasions earlier this year 2025, my car electric system would completely shut down. My safety was put at risk because this would often happen while I was driving. After three different diagnoses at two different dealerships, the San Francisco dealership found that there was a fuse shortage and it was an electrical problem. They were able to fix it and I paid out of pocket. Now,... Read more
Incident date: Jun 23, 2025
While traveling at approximately 70 miles per hour on an interstate, the vehicle's automatic emergency braking system engaged multiple times in rapid succession—approximately five separate braking events. Each time, the system falsely detected an obstacle, which it appeared to interpret as a person in front of the vehicle. In reality, there was nothing on the road; the system was reacting to a r... Read more
Incident date: Jul 1, 2025
Engine is running very rough. At a low idle, the engine turns off. Today the car turned off 11 times. A diagnostic reading shows all four cylinders misfiring.
Incident date: Jul 1, 2025
Dash resets and you loose instruments for a few seconds. When they come back they are inaccurate. This has happened many times and have had the car to the dealer twice who cannot replicate the issue. Warning lamps did illuminate for a second then goes away. vehicle has had less than 300 miles on it when this first started