Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Feb 4, 2025
The infotainment system/screen intermittently goes black.
Incident date: Nov 22, 2025
My gear shifts gets stucks which leaves me stranded. I could be trying to shift gears and it won’t move. I looked it up and several cars of this same make and model is having is problem. I have been stranded in the middle of the street with my kids in the car because my gear shift gets stucks.
Incident date: Sep 22, 2025
I have a 2024 VW Atlas and this is the second time I'm taking the car to the dealer to have the fuel door opened. There is a problem with the fuel door actuator and it was replaced one time about 14-16 months ago. Often the fuel door will not open and there is no pull string to open it. The fuel door locks and unlocks with the vehicle. It often sticks and it could cause a problem with someone r... Read more
Incident date: Dec 17, 2025
The contact owns a 2025 Honda Accord. The contact stated that while driving at 60 MPH, the vehicle intermittently stalled. While idling or utilizing cruise control, the vehicle suddenly accelerated to 70 after releasing the brake pedal. While entering the garage with her foot hovering over the brake pedal, the vehicle suddenly accelerated forward and crashed through the wall into the TV room. The ... Read more
Crash
Incident date: Dec 17, 2025
The contact owns a 2025 Honda Accord. The contact stated that while driving at 60 MPH, the vehicle intermittently stalled. While idling or utilizing cruise control, the vehicle suddenly accelerated to 70 after releasing the brake pedal. While entering the garage with her foot hovering over the brake pedal, the vehicle suddenly accelerated forward and crashed through the wall into the TV room. The ... Read more
Crash
Incident date: Dec 17, 2025
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving approximately 20 MPH, the vehicle failed to properly accelerate, as if the transmission was stuck in high gear. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact believed that the failure was associated with Manufacturer Recall: 236. The vehicle was not yet ... Read more
Incident date: Dec 31, 1969
Was taking an exit car felt like lose control and got hit with the sign pole on the exit. I have been complaining for the safety reasons and the location and other issues in car to onstar and Chevy for months. Went to Freeport Chevy dealer and changed oil, when I bought the car pre-approved but the when I went for the service they said no oil was changed since the car was new. And I have been payi... Read more
Crash
Incident date: Dec 14, 2025
The start stop system has failed to restart at a busy traffic light more than half a dozen different times after a 1 hour drive. Short drives do not bring this issue out. This got me stuck at a light, drivers annoyed honking and confused as I try to get my vehicle to start again. Turning the van completely off and back on again seems to get the van to restart again. I tried bring the issue up ... Read more
Incident date: Dec 13, 2025
While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the in... Read more
Fire
Incident date: Dec 14, 2025
Odometer Fraud. The contact purchased a 2015 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 99,500. It was later discovered that the mileage on the title was 165,000. The vehicle was taken to the dealer for an oil change, and the contact was informed about the mileage discrepancy.
Incident date: Dec 14, 2025
The vehicle developed rod knock consistent with rod bearing failure. The symptoms match known Hyundai Theta II engine defects that led to prior recalls and warranty extensions on similar engines. Vehicle was diagnosed by dealership with rod knock. Manufacturer denied goodwill repair citing warranty expiration despite failure characteristics matching known manufacturing defects. Engine failure pres... Read more
Incident date: Oct 29, 2025
While driving approximately 45 mph and entering a highway, my 2022 Ford Mustang GT California Special suddenly lost power and shut off completely. The engine stalled without warning, creating a dangerous situation with surrounding traffic. I had to coast the vehicle and restart it. This vehicle has an open safety recall (NHTSA Recall Number 25V455 / Ford Recall 25S75) related to a low-pressure fu... Read more
Incident date: Oct 29, 2025
The rear hatch door will not close or open and just sit there.And dings, you have to manually close it and open it most times and it never fully sucks up and latches fully and it doesnt notify you on the hood display of the car , so when we were driving down the road, we heard loud hissing and road noise coming from the rear and come to find out the rear hatch had never fully closed or latched its... Read more
Incident date: Nov 22, 2025
The contact owns a 2023 Mazda CX-50. The contact stated that the steering wheel was loose. The contact was able to move the steering wheel up and down very easily. The contact stated that the vehicle was involved in a crash 7 months ago, and the steering wheel started to become loose one week ago. There was no warning light illuminated. The vehicle was not taken to a local dealer or independent me... Read more
Incident date: Nov 22, 2025
The contact owns a 2018 Honda Odyssey. The contact stated while driving 60-62 MPH, there was an abnormal sound coming from the front of the vehicle, and the vehicle lost drive power. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle failed to restart and was towed to Tire Choice Auto Service Centers, where it was diagnosed and determined t... Read more
Incident date: Nov 15, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated while driving at various speeds, the vehicle independently accelerated. The contact stated that the failure had occurred while driving approximately 60 MPH with the cruise control engaged and set at manual control and not adaptive cruise control. The contact stated that after manually disengaging the cruise control and depressing the brak... Read more
Incident date: Oct 29, 2025
The contact owns a 2019 Ram 1500. The contact stated that after stopping at a red traffic light, the vehicle hesitated and failed to accelerate as intended while the accelerator pedal was depressed. The contact stated that another driver was behind and assisted the contact, and the contact noticed that the parking brake was unintendedly activated. No warning light was illuminated. Upon further ins... Read more
Incident date: Oct 29, 2025
The contact owns a 2003 Dodge Ram 1500. The contact stated that the steering wheel and the front wheels were uncontrollable. While driving from Georgia to Memphis, there was an unknown object loose by the wheel. The ball joint suspension was replaced by an independent mechanic. The low tire pressure warning light was illuminated. The contact was unable to control the vehicle and had the vehicle t... Read more
Incident date: Oct 29, 2025
The contact owns a 2003 Dodge Ram 1500. The contact stated that the steering wheel and the front wheels were uncontrollable. While driving from Georgia to Memphis, there was an unknown object loose by the wheel. The ball joint suspension was replaced by an independent mechanic. The low tire pressure warning light was illuminated. The contact was unable to control the vehicle and had the vehicle t... Read more
Incident date: Dec 3, 2025
Greetings My vehicle has approximately 63k and the entire battery pack has already been replaced one time. Approximately 3-4 weeks ago I got a letter informing me that I can no longer fast charge and there is no remedy for this at this time. I work 1 hour away from my home, so I haven't been able to get to work in weeks. I asked for a buy back and they stated no. I asked Nissan's Consumer Aff... Read more
Incident date: Dec 3, 2025
My front passenger seat weight sensor is faulty and shows as "OFF" when a large passenger is in the seat. An independent service center has scanned and confirmed the faulty sensor. I see CRV recalls for both the sensors and airbags, but my VIN does not return a result.
Incident date: Dec 3, 2025
My front passenger seat weight sensor is faulty and shows as "OFF" when a large passenger is in the seat. An independent service center has scanned and confirmed the faulty sensor. I see CRV recalls for both the sensors and airbags, but my VIN does not return a result.
Incident date: Dec 10, 2025
Within 24 hours of purchase, the exhaust pipe became detached underneath the vehicle and exhaust fumes and odor were entering the cabin while driving. This created a potential carbon monoxide exposure risk to me and passengers. Subaru inspected the vehicle and confirmed the exhaust issue existed before I purchased the car. The selling dealership did not disclose this safety defect and refused to u... Read more
Incident date: Oct 9, 2025
Back in 7/2025, I was going to a Dr appt in Chandler, Az. When I arrived in Maricopa, Az, my truck stalled at the first stop light and would not start. I went over Kraegan Auto parts and bought a battery. After about 10 days, I was having to jump start my truck for the next few days. I took the battery back and they realized that it wasn’t the battery my truck called for. So, now I have the cor... Read more
Incident date: Oct 9, 2025
Back in 7/2025, I was going to a Dr appt in Chandler, Az. When I arrived in Maricopa, Az, my truck stalled at the first stop light and would not start. I went over Kraegan Auto parts and bought a battery. After about 10 days, I was having to jump start my truck for the next few days. I took the battery back and they realized that it wasn’t the battery my truck called for. So, now I have the cor... Read more
Incident date: Dec 4, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the ABS warning light was intermittently illuminated. The contact called the local dealer and was informed that the part for the recall repair was not yet available. The contact had also called the manufacturer and was informed that the part w... Read more
Incident date: Dec 3, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormal, windy sound coming from the front windshield. The vehicle was taken to the dealer, and the contact was informed that parts were not available to repair the vehicle. The vehicle was not repaired. The vehicle was the primary vehicle for the contact's wife. The contact stated t... Read more
Incident date: Dec 2, 2025
We have experienced multiple recurring issues with our 2024 GMC Acadia that raise significant safety concerns and affect the vehicle’s reliability and overall operation. First, the brake system exhibits persistent squeaking, even at low speeds or light applications. The dealership has inspected the brakes but the noise continues, raising concerns about premature wear or improper brake function. ... Read more
Incident date: Dec 4, 2025
There is an airbag recall with no remedy available. I’m very concerned about driving my car without this being fixed. Toyota shows the parts should have been available by now. How can they allow this to go unfixed when they are putting lives at risk? I called my dealer and they said it wasn’t fixable yet.
Incident date: Nov 28, 2025
My car is blowing a large amount of white smoke due to the head gasket being cracked, I was quoted 2 grand to fix it. The car is not old enough to need a new head gasket, this is completely due to how the car manufactured and I have seen many other reports of this, there should be a recall and this should be fixed free of charge.
Incident date: Dec 4, 2025
I am reporting a second back windshield replacement. Acura has said they are aware of this but no recall has been issued. Windshield breaks suddenly for no reason
Incident date: Nov 21, 2025
Antilock braking system is malfunctioning. Significant increase in stopping distance, and especially on uneven or wet surfaces. The car shutters and shakes while stopping. We have almost hit a deer, had trouble stopping at intersections, and did not stop in a timely manner while behind another vehicle. General fear knowing if brakes are firmly pressed that the car is unable to stop quickly (as ex... Read more
Incident date: Nov 21, 2025
Sirus XM advertisements, whilst driving, taking over display, despite opting out of all possible options, disablement and NEVER purchasing the satellite radio service or wanting it in vehicle. I paid for the car, now I have to be subject to distracting advertising that requires user input even though I already have carplay open with driving directions. Advertising should be optional and there MUST... Read more
Incident date: Nov 21, 2025
My 2022 Kia Seltos repeatedly stalls and shuts off while driving, including in traffic and at stop signs. The vehicle has also had multiple electrical failures and an emergency brake malfunction. A few weeks ago, October 26th, while going through a Starbucks drive-through, My car completely stopped. I got stuck in the Starbucks line and multiple people had to help me push my car out of the driv... Read more
Incident date: Nov 21, 2025
my truck won't pick up speed when trying to accelerate. I don't know what it is. I know it's a problem and it's a hazard and accident waiting to happen!!!! Please, fix. I have had nothing but, issues with this Chevy Silverado.
Incident date: Jun 1, 2025
My 2024 Honda Prologue has numerous issues. First, the CV joints are making the clattering noises when turning right from a stop. Started at almost 8000 miles, more faintly, but now very noticeable. I noticed the left has now started making the same noises as well at 9000 miles on the odometer. Soon after purchase, the automatic braking/collision avoidance slammed on my brakes HARD while driving a... Read more
Incident date: Dec 1, 2025
I purchased a Ford Ranger truck with an EPA/NHTSA fuel economy label stating 20 mpg city and 25 mpg highway, 22 mpg combined. In reality, despite proper maintenance, the vehicle achieves only 16.26 mpg combined and as low as 14.72 mpg in city. While I understand fuel economy varies, this discrepancy is significant and may pose safety concerns. I relied on accurate fuel economy estimates to plan tr... Read more
Incident date: Nov 15, 2025
The car was being driven nomore than 1hr. It began to smoke under the hood. The ABS EMERGENCY BRAKE LIGHT, CHECK ENGINE Then the EPS lights were on. The vehicle was pulled over and stopped. Fire was then observed falling from under the car. The hood was then popped to see the engine mainly on the driver side was totally catching fire. Then it spread. The engine needle never showed over heated. The... Read more
Incident date: Nov 15, 2025
They sold me a vehicle with a recall. They failed to notify me or to repair. I need a replacement car
Incident date: Nov 29, 2025
2018 - 2024 windshield Quality. I have 4 cracks in my windshield. I have stopped several. Other Toyota Camry owner who also had windshields. Mostly the year 2018-2020.
Incident date: Nov 29, 2025
• March 26, 2025 – Backup Camera & Sensor Failure: While reversing my Tiguan in a parking lot on a rainy day, both the rearview camera and parking sensors failed simultaneously. The screen did not display the rear view, and the sensors did not activate. Although I checked my mirrors, the low-lying wall on the left was not visible, resulting in damage to the left side of the vehicle. • July 9... Read more
Incident date: Nov 29, 2025
• March 26, 2025 – Backup Camera & Sensor Failure: While reversing my Tiguan in a parking lot on a rainy day, both the rearview camera and parking sensors failed simultaneously. The screen did not display the rear view, and the sensors did not activate. Although I checked my mirrors, the low-lying wall on the left was not visible, resulting in damage to the left side of the vehicle. • July 9... Read more
Incident date: Nov 14, 2025
On 11/28/2025, I turned into the Walmart parking lot in Kemah TX, came to the stop sign, turned right and the passenger side airbags deployed. The passenger side curtain wall and passenger seat air bag deployed. There was no warning, no impact, no wreck just a loud explosion sound. My daughter was sitting on the passenger side, had a loud ringing in her ear form the noise. I was unable to prope... Read more
Incident date: Nov 14, 2025
At around 22,000 miles my vehicle went into reduced power mode with no indication of why. This happened while I was going up a steep hill and the reduction of power slowed my vehicle dramatically, and I was nearly rear ended. The vehicle had no check engine light on until the next morning. I got the check engine light read at Autozone and they indicated that it was for a coolant pump. When i check... Read more
Incident date: Nov 14, 2025
Check engine light came on, took it promptly for service and was told coolant leaked into the cylinders and I need a new motor. Ford told me this is s a common issue and to report it to Ford for assistance in repair as it is a known issue.
Incident date: Nov 28, 2024
My ABS Control module has failed. The Jeep has been in the shop now for 75 days with no MOPAR part delivery known as of 11/28/25. I have had 4 ABS wheel sensors go bad and not the module is bad. The vehicle surges, will not accelerate, etc.
Incident date: Nov 28, 2024
I am filing this complaint regarding a known safety defect affecting my 2019 Jeep Wrangler Sahara (VIN: [XXX] ) - specifically the steering damper column defect commonly referred to as "Death Wobble." ISSUE: My vehicle experiences violent and uncontrollable steering wheel oscillation when hitting bumps or road imperfections at highway speeds (typically above 55 mph). This phenomenon causes the en... Read more
Incident date: Nov 27, 2025
The contact owns a 2018 Lexus NX300. The contact stated while driving at approximately 70 MPH, the message "Check Oil" and the Master Warning Light was flashing on the instrument cluster. The contact stated that the vehicle stalled. The contact was able to restart the vehicle; however, the vehicle stalled several times and failed to exceed 40 MPH while driving to the dealer. The contact stated tha... Read more
Incident date: Nov 27, 2025
The contact owns a 2018 Lexus NX300. The contact stated while driving at approximately 70 MPH, the message "Check Oil" and the Master Warning Light was flashing on the instrument cluster. The contact stated that the vehicle stalled. The contact was able to restart the vehicle; however, the vehicle stalled several times and failed to exceed 40 MPH while driving to the dealer. The contact stated tha... Read more
Incident date: Nov 27, 2025
I've been having engine & engine cooling problems also fuel system how many car starting up etc.I've been having this problem around July