Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jul 30, 2025
On [XXX] - vehicle was started and when turning out of the driveway I notice a puddle which was coolant. The vehicle started to overheat. I turned back and went home then called a tow truck to retrieve the vehicle which they were able to do on Monday. The vehicle was towed and investigated by Fosters Towing in Fraser, MI. They found no evidence of a leak but there was a code (which they did no... Read more
Incident date: Aug 12, 2024
I am the owner of a 2019 Jaguar XE with fewer than 50,000 miles on it. On July 11th, 2025, the check engine light came on, prompting me to drive straight to the Jaguar dealership for diagnostic evaluation. Upon inspection, I was informed that I needed a new timing chain, sprockets, and coolant pump. Shortly after, I became aware of Technical Service Bulletin (TSB) #H299NAS2, issued by Jaguar on D... Read more
Incident date: Aug 9, 2025
I pulled over right side of street to park behind a parked vehicle to a visit house across the street. Was too far out from curb so I backed up about 12-15 feet or so. Put car in drive and slowly started to drive toward curb when car suddenly accelerated very hard. I turned steering to left to avoid hitting the car in front, straightened car out but could not stop it until it stopped about 20-30 f... Read more
Incident date: Aug 9, 2025
Engine failure while driving on the interstate, loss of power and will not run. At a Nissan dealer in Canandaigua, NY. Telling me the engine needs replace with 70,000 miles on it.
Incident date: Aug 9, 2025
The contact’s partner owns a 2025 Jeep Wagoneer S. The contact stated that the vehicle was shifted into drive to exit the driveway however, the vehicle accidentally shifted to reverse, requiring approximately 6 to 8 attempts to drive forward. The contact stated that the headlights failed to illuminate. The vehicle was on an incline with the front of the vehicle facing upwards. There were no warn... Read more
Incident date: Aug 9, 2025
My steering wheel does not turn
Incident date: Aug 1, 2025
When driving van will jerk or bang like slipping in gear, feels like possible being hit from behind, we have tried the adaptive learning reset several times, we had just purchased this less than 2 months ago with about 4800 miles in it. Feels dangerous to drive, especially with kids. We are scared to even try the cruise control. We heard and read online many whey same issues, with warranty and h... Read more
Incident date: Jun 27, 2025
Failed component - LCD display which controls all functions of this vehicle. Safety - The vehicle is unusable when this module fails. No speedometer, no temp gauge, no vehicle information, vehicle will not start without this module. This is known problem reported across the internet and to the OEM. Reproduced problem - Yes, verified by dealer, verified by OEM Vehicle Inspection - Yes, by deal... Read more
Incident date: Jul 12, 2025
While driving the RV at highway speeds, I noticed a lot of vibration and shaking. I pulled into a tire store to have the tires balanced. They found the left front tire (hankook dynapro ht 205/75/r16) with tread separation. I had it replaced with the spare. I had 27,400 miles on the tire with 7 32nds of tread left.
Incident date: Jul 12, 2025
There has been no incident. This safety recall was issued on February 2024. BMW is still unable, or unwilling, to provide the parts to remedy this safety recall.
Incident date: Jul 12, 2025
The vehicle’s Start/Stop system began displaying warning messages and malfunctioning prior to the expiration of the factory warranty. The issue first appeared before 50,000 miles and reappeared at 49,997 miles, when a warning was displayed on the dashboard. The vehicle was taken to an authorized dealer for inspection. A diagnostic review confirmed the need to replace the Start/Stop auxiliary bat... Read more
Incident date: Jul 30, 2025
The alternator part has been out of stock since the beginning of 2025 my trucks alternator went out in March and have not been able to find the part available for purchase, it has been 5 months.
Incident date: Jul 30, 2025
One pedal driving randomly turns off when starting the vehicle. This is a safety issue because we often don't notice its off until we're attempting to stop and taking your foot off the accelerator does not result in braking as expected.
Incident date: Jul 28, 2025
While driving on the highway, my vehicle unexpectedly caught fire due to no fault of my own. Upon investigation, it appears the fire originated from a short in the rear window defroster wiring, which led to significant damage in the right rear C-pillar area, headliner, rear window, and rear deck. This event was not only hazardous to my physical safety but also deeply traumatic on a personal level.... Read more
Fire
Incident date: Jul 28, 2025
I was driving up a hill on the highway with my father in the car with me when my car began to rattle slightly. I looked down and saw that my engine heat dial was somewhat higher than its standard setting, which was weird because I had just put engine coolant in a day or two prior. A second later, my dash said, "Severe engine failure. Pull over." At the same time, the smell of smoke wafted into the... Read more
Fire
Incident date: Aug 1, 2025
Sticky steering. At times, the steering wheel feels stuck, and it takes greater force to break the turn, causing a jerking motion. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 17, 2025
On July 24th, I experienced sudden unexpected acceleration with my 2021 Toyota Rav4 Prime XSE (41,600 miles) while driving in the electric mode. I was lining myself up to reverse into my garage and as I paused to switch gears to reverse, the car suddenly accelerated full-speed towards my neighbor's house. I slammed the brakes but that had little effect. The car slammed into the house, through t... Read more
Crash
Incident date: Jul 31, 2025
I own a 2017 Hyundai Tucson with the 1.6L turbocharged engine. My vehicle is experiencing serious and potentially dangerous engine issues, including knocking, loss of power while driving, sudden engine stalling, and low oil pressure. These problems have worsened over time and now occur regularly during normal operation. The vehicle has stalled in traffic on multiple occasions, creating a significa... Read more
Incident date: Jul 31, 2025
Car with only 3900 miles brand new after 3 months the braking system, collision system, parking assist, ABS and brake lights appeared on dashboard, at the dealer since 07/14/2025, I was suggested not to drive the car. Same day called GM customer service and opened a case, the dealer gives me a rental car to use until the repair is finished. At the end of the same week I called again GM customer se... Read more
Incident date: Jul 7, 2025
The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic ... Read more
Incident date: Jul 7, 2025
Recall 24V-896 does not seem to being worked. Is there any update on if and when this recall will be fixed.
Incident date: Jul 24, 2025
Just bought the car 17 days ago and I have realized that the odometer was rolled back. And I have already had 2 repairs done on it
Incident date: Jul 24, 2025
The sunroof glass appears to have exploded or burst open. The vehicle was parked at the time of the incident. The owner had driven the vehicle just two hours prior and returned to it to find that the sunroof had burst upwards sending glass on top of the remain parts of the sunroof and all over the interior cabin. There was no projectile involved and the remaining glass around the hole was protr... Read more
Incident date: Jul 30, 2025
On 27 July 2025, my 2024 Range Rover Sport, suffered a sudden and catastrophic engine fire while driving shortly after an overheating warning appeared. This occurred approximately two weeks after routine maintenance at a Land Rover dealership. My VIN is not listed in the current recall range, but the defect, symptoms, and safety hazard are identical to vehicles included. This strongly suggests ei... Read more
Fire
Incident date: Jul 29, 2025
ting to formally report an ongoing and unresolved safety issue with my vehicle that poses a serious risk both to myself and others on the road. The core issue appears to involve high-voltage faults and CAN bus voltage exceeding threshold limits—likely tied to the vehicle’s telematics system. Despite this, the vehicle is currently not communicating properly, and the diagnostics data are incons... Read more
Incident date: Jul 29, 2025
Excessive oil burning Burns an insane amount of oil every week, 2-3 quarts of oil has to be added every week. Started noticing slightly low oil a year ago wasn’t a lot but it has gotten worse.
Incident date: Jul 9, 2025
On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum ... Read more
Incident date: Jul 9, 2025
On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum ... Read more
Incident date: Feb 15, 2023
Car gives me emergency brake warnings about imminent collision maybe once or twice a week with nothing in front of me what so ever and once even straight up just brought me to a complete halt in the middle of the road with absolutely nothing in the road. The dealership basically told me it was a known issue and that “some models are more sensitive than others” and that they will be doing nothi... Read more
Incident date: Feb 15, 2023
Odometer Fraud. The contact owns a 2007 Honda Accord. The contact purchased the vehicle from a private seller on July 27, 2025. The contact stated that the advertisement and the odometer indicated that the mileage was 151,640. The vehicle was driven to the contact's residence. The contact purchased a Carfax report which indicated that the last service date was October 22, 2024, at the Nevada Depar... Read more
Incident date: Jul 23, 2025
At night I noticed the indicator light came on for tire pressure drove to the next gas station to check it was flat tire I looked every where for the spare tire no luck.called dealer told me where to look. Then he checked something and said it came with a air pump under the passenger seat. I read the symbol of Instructions very confused and limited no use of car for days with ordering tire waitin... Read more
Incident date: Jul 25, 2025
Failures of the radio Failures of the main head unit Nagivation errors and failures Display screens that go black, frozen
Incident date: Jul 20, 2025
Vehicle Make/Model/Year: 2026 Tesla Model Y (Launch Series) Incident Date: [XXX] Incident Location: [XXX] System/Component Involved: Automated driving systems / Autopilot / Steering What Happened: While driving my new 2026 Tesla Model Y on Autopilot, the vehicle suddenly turned off the main road near [XXX] , and steered toward the curb. I immediately pressed the brake, but due to the vehicle... Read more
Incident date: Apr 30, 2025
Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.
Incident date: Jul 23, 2025
The contact owns a 2022 Ford Expedition. The contact stated that after reversing, the rear-view camera displayed a rear-view image but failed to turn off when the vehicle was shifted back into drive(D). No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear-view camera. The vehicle was not repaired. After investigating the failu... Read more
Incident date: Jul 22, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated that several sensors were activated with contact being alerted to an issue with the Lane Keep Assist, and the vehicle veering out of the intended lane. The contact stated that while driving 45 MPH, the Forward Collision Avoidance: Automatic Emergency Braking activated unintendedly. The contact stated that the failure was self-corrected... Read more
Incident date: Jun 2, 2025
The contact owns a 2022 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to exit the vehicle, the door... Read more
Incident date: Jul 19, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 19, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 19, 2025
The screen behind the steering wheel, which provides the car's speed, driver assist, warning lights, turn signals, and other driving information suddenly went blank. I was grateful that I was close to home and no longer on the interstate highway I had just exited. I drove home, reset the car, and the screen was back on. I was lucky. I could have been at the beginning on my drive, over a hundred mi... Read more
Incident date: Jul 21, 2025
A permanent failure of the emergency call module control unit and communication unit. The affected vehicles will not be able to establish an online connection. NO GPS, bluetooth and system rebooting constantly.
Incident date: Jul 21, 2025
Known issue with coolant intrusion into EcoBoost engines
Incident date: Jul 21, 2025
The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to... Read more
Incident date: Jul 21, 2025
A permanent failure of the emergency call module control unit and communication unit. The affected vehicles will not be able to establish an online connection. NO GPS, bluetooth and system rebooting constantly.
Incident date: Jul 9, 2025
We have been having numerous sensor issues. Sensors showing air bag malfunction and with passenger side seat belt on the front right side. We bought the car in used condition from pat lobb toyota of mckinney less than a year ago. Constantly having sensor issues with it.
Incident date: Jul 16, 2025
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 5 MPH and making a turn, the vehicle stalled in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where the fuel pump power control module was replaced. The vehicle was repaired. Addition... Read more
Incident date: Jul 16, 2025
On Wednesday, July 16, 2025 I was sitting at a stop light, using the Auto Hold system. A few minutes later, my car took off and accelerated on its own and hit the rear of a truck. I hit the truck so hard as he was sitting at the light as well, it pushed his vehicle into the vehicle in front of him. I was unable to stop my Volvo, it was like it took full control over.
Crash
1 injured
Incident date: Jul 16, 2025
1: HEADLIGHT : vertical sealed beam went out. 2: yes it sure ready for inspection. 3: reduced lighting in the front driver side at night. 4 : yes, was brought to the dealership. was told the whole headlight needs to be replaced in order to fix the issue. 5: only warning was the day before it was dim. the next day it was completely out. last week of May 2025.