Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Jan 7, 2026
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image fluctuated on and off, with the message “Rearview Camera Not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repa... Read more
Incident date: Jan 2, 2026
Leather dash is coming unglued near windshield and retracting towards front of dash. This is exposing a white underliner near the windshield and causing a severe glare on windshield. This condition significantly reduces visibility which is a high risk safety concern I have researched and several other Explorer owners have this same condition
Incident date: Jan 2, 2026
Experiencing intermittent propulsion system failure with multiple simultaneous warning messages on 2017 Chevrolet Volt at approximately 59,000 miles. WARNINGS DISPLAYED: - "Propulsion Power Reduced" message - "Check Tire Pressure Monitoring System" (false alert - all tires properly inflated and recently replaced) - Multiple dashboard warning lights including exclamation point indicators - Vehicl... Read more
Incident date: Jan 9, 2026
Transmission failure at 76,000 miles. Vehicle not properly responding coupled with erratic gear behavior when trying to shift gears. Problem was confirmed by Ford dealer Doggett Ford, South Loop, Houston Texas. Diagnosis: Transmission replacement. No warning lights or messages. Problems appeared suddenly and deteriorated quickly. Ford Customer Support was contacted but only offered to pay ar... Read more
Incident date: Nov 28, 2025
My transmission blew up and I almost wrecked my truck. No engine lights came on, and still no engine lights are coming on it only has 69,000 miles on it and has never missed a service. Its currently at the dealership where I bought it from
Incident date: Jan 1, 2026
THIS IS A LEASED VEHICLE THAT HAS HAD 3 RECALLS : 2 RECALLS , THAT AFTER MONTHS OF WAITING, COULD BE SCHEDULE FOR A POTENTIAL FIX (DONE ON 12/31). THERE IS 1 THAT STILL HAS NO FIX. THESE ARE HIGHLY DANGERS RISKS (FIRES, EXPLOSIONS, COMPLETE SHUT DOWN WHILE DRIVING, ETC) THIS IS MY FAMILY VEHICLE, CHILDREN ARE IN THIS CAR. I AM CURRENTLY PAYING WELL MORE THAN THE CAR IS VALUED AT SINCE IT DEPRICIA... Read more
Incident date: Jan 1, 2026
The contact owns a 2006 Porsche Cayenne. The contact stated that after parking the vehicle in the garage and exiting the vehicle, the contact smelled an abnormal fuel odor outside the vehicle. A dealer was contacted. The vehicle was taken to the dealer, and it was diagnosed with a crack in the filter flange informed the contact was informed that the filter flange needed to be replaced. The vehicle... Read more
Incident date: Jan 5, 2026
Transmission, yes it’s available for inspection I was on the highway driving approximately 70 MPH going up hill, and my car starts to downshift and lose power on a high traffic highway without warning no lights flickered or anything Yes it was seen by dodge dealership No it was not inspected by the manufacturer or others No, The check engine came on Approximately 15 minutes AFTER the f... Read more
Incident date: Jan 5, 2026
Leased this car 1 year ago and it is currently in the repair shop for the 2nd time in a year for the same battery problem: battery won't charge and an error notice on the dashboard that says " Service high voltage system. Reduce acceleration. Drive with care". The first time the shop said that it was a software issue and fixed it. Now the shop is saying that the car needs a new battery. The er... Read more
Incident date: Dec 10, 2025
I reported issues regarding egress failure and children stuck within the back seat of the van, Electronic Dashboard failing while driving, and no start issues amongst others (11709419). Previously the certified dealer stated the issues just could not be reproduced, despite my videos, however, today they stated a Honda admin level director showed and told them the issues are being reported by other... Read more
Incident date: Jan 5, 2026
I recently discovered a significant oil leak near the exhaust manifold of my 2018 Mazda 6 (2.5L NA), which has resulted in visible smoke and a burning oil odor. Upon taking the vehicle to the nearest Mazda dealership for a diagnosis, the service department informed me that the vehicle has suffered a cracked cylinder head. An active oil drip is visible behind the engine near the exhaust manifold im... Read more
Incident date: Jan 5, 2026
I recently discovered a significant oil leak near the exhaust manifold of my 2018 Mazda 6 (2.5L NA), which has resulted in visible smoke and a burning oil odor. Upon taking the vehicle to the nearest Mazda dealership for a diagnosis, the service department informed me that the vehicle has suffered a cracked cylinder head. An active oil drip is visible behind the engine near the exhaust manifold im... Read more
Incident date: Jan 4, 2026
The instrument panel located on the dash is a digital display. There are cracks forming making the view difficult to see air in the tanks or speed. This is built on a Freightliner chassis. I have seen other RV forums where this is a common problem. This cracking will continue to get worse making it difficult to see any instruments on the panel.
Incident date: Jan 4, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 25 MPH and entering the highway, the steering wheel failed to respond as needed. The contact stated that the steering wheel finally loosened, and the contact was able to turn the steering wheel. Another driver swerved to avoid a crash, and rocks cracked the front windshield. While driving, there was an abnormal smo... Read more
Incident date: Jan 4, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 25 MPH and entering the highway, the steering wheel failed to respond as needed. The contact stated that the steering wheel finally loosened, and the contact was able to turn the steering wheel. Another driver swerved to avoid a crash, and rocks cracked the front windshield. While driving, there was an abnormal smo... Read more
Incident date: Nov 2, 2025
The contact owns a 2015 Acura TLX. The contact stated that while driving at undisclosed speeds, the vehicle hesitated while accelerating. The message to stop driving and have the vehicle serviced immediately was displayed. The vehicle was towed to the dealer, who diagnosed that the Automatic Transmission Fluid (ATF) warmer had failed. The dealer diagnosed the vehicle with other undisclosed failure... Read more
Incident date: Jul 3, 2025
The contact owns a 2023 Harley Davidson RH1250S. The contact received notification of NHTSA Campaign Number: 25V590000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact not... Read more
Incident date: Jul 3, 2025
Fuse number 75 in power distribution box in engine compartment getting hot and melting not blowing the fuse but swelling and breaking contact therefore cause all lights to flash on the dash or nothing at all. Can be fine when parked but upon the next time you go to start it is when it can happen. No warning. First time happened 8/18/25. Next time was 1/3/26
Incident date: Dec 19, 2025
Warning lamps messages says so many things not available dash board crazy with at least 10 messages not working
Incident date: Dec 22, 2025
My wife was driving my kids to their nana and papas house when the vehicle loss power. The vehicle started to have a knocking noise and started to vibrate towards the engine compartment. The dash lit up like a Christmas tree. We took the vehicle to a local mechanic and he suggested that we might need a tune up. We purchased 8 brand new spark plugs, spark plug wires and 8 brand new coil packs. ... Read more
Incident date: Dec 23, 2025
I’m submitting a complaint regarding a Power Transfer Unit (PTU) failure on my Jeep (VIN: [XXX] ), which affects the drivetrain and vehicle propulsion. On 11/26/2025, my vehicle was evaluated by Ourisman Chrysler Dodge Jeep Ram of Bowie after dashboard warnings “Service 4WD” and “Service Shifter” appeared. The dealership diagnosed a PTU failure, provided a $3,835 estimate, and stated the... Read more
Incident date: Dec 23, 2025
The contact owns a 2026 Tesla Model Y. The contact stated that while driving 60 MPH with the ADAS Autonomous Self Driving Mode activated and the TESLA Navigator set to operate lane changes, the vehicle attempted to enter the EZ-PASS lanes while the gates were down, and the contact had to take corrective action. The contact stated that the vehicle failed to yield to the gates being down. The manufa... Read more
Incident date: Dec 23, 2025
The contact owns a 2014 Kia Optima. The contact received notifications of NHTSA Campaign Numbers: 20V10000 (FUEL SYSTEM, GASOLINE) and 21V331000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor coming from the engine and entering the cabin of the vehicle through the A/C vents. The check engine warning light and ABS warning ... Read more
Incident date: Dec 6, 2025
I bought a truck from Paul Gerber Auto sales, Inc(used car dealer) in Omaha Nebraska. The transmission is bad because of the torque converter and a known issue where the transmission fluid gets too hot causing the torque converter to become damaged. There are also multiple known safety recalls with this vehicle and the issue with the transmission has been confirmed by a independent mechanic. The d... Read more
Incident date: Nov 11, 2025
Fuel line under the hood was spewing gas after starting the vehicle. My safety was put at risk by being stranded in a dangerous part of town for 5 days before getting the car towed back home No inspections have been done by those companies No warning light where on.
Incident date: Dec 31, 2025
Blinking lights on dashboard, notified Nissan, they stated they knew of recall, but didn't know how to resolve yet, engineers were working on the issue, they stated when it breaks down just bring it in. Car engine light blinks, all warning lights blink, car stops immediately while pulling into to drive way. Lights appeared 1 day ago, then drove ok. Started car this morning to go to work, 4 miles ... Read more
Incident date: Dec 26, 2025
The ICCU unit failed causing the car to first have low power, reducing the maximum vehicle speed to 25 MPH, then causing the 12V battery to lose charge making the car inopperable.
Incident date: Dec 26, 2025
The ICCU unit failed causing the car to first have low power, reducing the maximum vehicle speed to 25 MPH, then causing the 12V battery to lose charge making the car inopperable.
Incident date: Dec 30, 2025
today ( Dec 30, 2025) . my wife was driving my HONDA ODYSSEY on Highway 287 east NJ ( closed to livingston NJ ) . Here is the whole thing : The ODYSSEY suddenly stopped while my wife was downshifting. At that time, there was a car in front of our car at least 30 feet away. Once the car stopped almost completely. Some red warning letters were shown on the front dashboard. But since we all filled... Read more
Incident date: Dec 30, 2025
today ( Dec 30, 2025) . my wife was driving my HONDA ODYSSEY on Highway 287 east NJ ( closed to livingston NJ ) . Here is the whole thing : The ODYSSEY suddenly stopped while my wife was downshifting. At that time, there was a car in front of our car at least 30 feet away. Once the car stopped almost completely. Some red warning letters were shown on the front dashboard. But since we all filled... Read more
Incident date: Dec 30, 2025
While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.
Incident date: Dec 30, 2025
The problem that happened on my truck was the telecommunication module went out at 45k miles. That controls several features on my truck such as compass, navigation, remote start from cell phone, clock and several others. The biggest problem is that a check engine light pops up and you cant use your key fob to remote start your truck since the check engine light is on. I took it to the GM dealer t... Read more
Incident date: Sep 26, 2025
This is a 2007 Saturn Sky base. The GM recall is # 17036. Every time I contact a GM dealer for getting this recall taken care of, I am told they cannot get the parts, or that there is NOT any recall on this vehicle ! The first notice I rec'd for this recall is dated April 2017. I WANT TO GET THIS DONE AND TAKEN CARE OFZ. THIS has gone on long enough !!!
Incident date: Sep 26, 2025
2022 Hyundai Palisade had issue with wipers (stopping at 5 inch from designated place), it was reported and repaired previously in 2023 by Hyundai Dealer. However, recently after cold weather, drive side wiper arm was bent inward and passenger side wiper was not working. It is physically impossible for some one to bend wiper arm inwards and provided Hyundai with pictures and Dealer is claiming imp... Read more
Incident date: Sep 26, 2025
The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil stains on the ground during rainy weather. The contact noticed that the new tires that the dealer inst... Read more
Incident date: Dec 28, 2025
13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service. Tried to get out of vehicle and door could not be opened from inside the vehicle. I had friend come and get me out of vehicle by me pushing on the inside and her pulling the emergency ... Read more
Incident date: Dec 28, 2025
13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service. Tried to get out of vehicle and door could not be opened from inside the vehicle. I had friend come and get me out of vehicle by me pushing on the inside and her pulling the emergency ... Read more
Incident date: Dec 28, 2025
The auto slide door latch will not disengage. The rear passenger door cannot be opened electronically OR manually.
Incident date: Dec 28, 2025
The auto slide door latch will not disengage. The rear passenger door cannot be opened electronically OR manually.
Incident date: Dec 28, 2025
Electric Power Steering has stopped working completely. A service Power steering warning has popped up on the dashboard.
Incident date: Dec 1, 2025
The contact owns a 2019 Toyota Rav4. The contact stated while driving 70 MPH, the vehicle experienced a loss of motive power. No warning light was illuminated. The contact managed to push the vehicle over to the shoulder of the road, and the vehicle was towed to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of... Read more
Incident date: Dec 18, 2025
My 2017 Chevy Volt is having Battery Energy Control Module (BECM) issues. I receive the occasional error message of "propulsion is reduced" and engine fault codes of P1E00, U2619, U2620, U2621, U2622, U2623, and U2624. GM issued a Special Coverage bulletin (N232432680) extending the warranty for the Battery Energy Control Module (BECM) on 2016-2018 Chevy Volts to 15 years/150,000 miles. My Chevy ... Read more
Incident date: Dec 19, 2025
Transmission stutters. Only has 32000 miles.
Incident date: Dec 11, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated that in the first month that the vehicle was purchased, the vehicle intermittently hesitated before slamming into gear hard. No warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that the manufacturer was aware of the failure and suggested that a triple fluid flush was needed, and the triple... Read more
Incident date: Dec 11, 2025
The ABS brake actuator in my 2013 Prius V failed at just over 91,000 miles in December 2025, making the vehicle unsafe to drive. I understand that this is a known issue with this model of vehicle.
Incident date: Dec 18, 2025
The contact owns a 2014 Forest River Georgetown RV. The contact received notification of NHTSA Campaign Number: 24V913000 (EXTERIOR LIGHTING); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Dec 16, 2025
The rear window exploded out of no where on my 2023 Nissan Rogue. It was parked, I was outside when this happened. No vehicles or other people around, window just exploded. Glass and weatherstripping were blown across the parking lot. Nissan consumer affairs state they will do an investigation and they may or may not help. Once this happened I see many other Nissan owners experience this same thin... Read more
Incident date: Dec 16, 2025
The contact owns a 2018 Hyundai Sonata. The contact stated that while receiving an oil change, the technician advised that the oil level was very low. The contact stated that the low oil warning was intermittently illuminated. The contact was advised to take the vehicle to a dealer to be diagnosed. The contact had taken the vehicle to a local dealer, where an oil consumption test was performed. Th... Read more
Incident date: Dec 16, 2025
A "service brakes" warning came up when I was parked in a parking lot and immediately afterwards the brakes stopped working when I was reversing in the parking lot and I almost backed up into another car. I had my car towed to Paradise Chevrolet and they diagnosed the problem as a faulty "brake pressure modulator valve" (BPMV) that needs to be replaced. I saw that there is a recall for the 2012 Ch... Read more