Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jan 1, 2010
I PURCHASED A 2000 VOLVO S80 IN DECEMBER 2010 AND SOON AFTER I NOTICED THAT THERE IS A STRONG GAS SMELL COMING FROM THE REAR PASSENGER SIDE. YOU CAN SMELL GAS ALL AROUND THE CAR. THE FUMES ARE ALSO INSIDE THE CAR AND IF YOU ARE IN THE CAR FOR A LONG PERIOD OF TIME YOU DO NOT FEEL WELL LATER. THIS PROBLEM MAY HAVE BEEN HAPPENING FOR A LONG TIME BUT I HAVE NOT SPOKEN WITH THE PREVIOUS OWNER. THI... Read more
Incident date: Feb 1, 2010
I PURCHASED A 2000 VOLVO S80 IN DEC 2010. SEVERAL MONTHS AFTER PURCHASE I NOTICED A HISSING SOUND COMING FROM UNDER THE DASH NEAR THE FIRE WALL. THE SOUND IS COMING FROM THE BRAKE BOOSTER. THIS HAS CAUSED WEAK BRAKES. SOMETIMES WHEN YOU PUSH THE BRAKE PEDAL IT GOES TO THE FLOOR AND THE BRAKES HAVE TO BE PUMPED TO STOP THE CAR. *TR
Incident date: Jan 6, 2011
DURING A SCHEDULED SERVICE IN 2008-09 THE TECH. FAILED TO CHECK FOR LEAKS AFTER AN OIL AND FILTER CHANGE. THE CAR WAS DRIVEN FOR A FEW DAYS WITH OIL UNDETECTED UNTIL THE ENGINE COWL COULD NOT HOLD AN MORE OIL AND STARTED LEAKING ON THE DRIVEWAY. NOW AFTER A RECALL FOR A HEATER HOSE SMYTHE SERVICE DETECTED AN OIL LEAK COMING FOR THE BRAKE VACUUM PUMP AND HAS TO BE REPLACED AT A COST OF $1154.00 (V... Read more
Incident date: Jan 2, 2011
CATASTROPHIC PARKING BRAKE FAILURE CAUSED RIGHT REAL WHEEL TO LOCK UP WHILE VEHICLE WAS MOVING. THIS COULD HAVE LED TO LOSS OF CONTROL, BUT DID NOT IN THIS INSTANCE. I HAVE NOTICED SEVERAL OTHER VOLVO CUSTOMERS HAVE FILED THIS SAME COMPLAINT. COST OF REPAIR IS UNREASONABLE AT OVER $1000 DUE TO POOR DESIGN AND INFERIOR MATERIALS USED. BRAKE LININGS DELAMINATION WAS THE ROOT CAUSE. THE VEHIC... Read more
Incident date: Dec 10, 2010
DECEMBER 10, 2010 - JAN 5, 2011) FREQUENT ENGINE STALLS, CHECK ENGINE LIGHT ILLUMINATED. SERVICE DIAGNOSES (CHESAPEAKE IMPORT SERVICES, ANNAPOLIS, MD) REVEALED ECM & DTC CODES POINTING TO VOLVO RECALL 181, NHTSA CAMPAIGN # 07V2Z6000. DEALER AND VOLVO CARS OF NORTH AMERICA, LLC INDICATE VEHICLE (VIN: [XXX]) IS NOT COVERED BY RECALL; VOLVO WILL NOT PAY FOR REPAIR. VEHICLE REPAIRED ON JANUARY 9,... Read more
Incident date: Oct 20, 2010
TL*THE CONTACT OWNS A 2002 VOLVO S40. WHILE DRIVING 30 MPH THE CONTACT ENGAGED THE BRAKES WHEN THE VEHICLE IN FRONT OF HER SLOWED DOWN CAUSING A CRASH. THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKES WERE APPLIED. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE CONTACTS VEHICLE HAD FRONT END DAMAGES. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT A LOCAL MECHANIC REPLACED ALL OF TH... Read more
Crash
Incident date: Jan 1, 2007
TL*THE CONTACT OWNS A 2001 VOLVO V70. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT WHEN THE GEARS WERE SHIFTED, HE WOULD HEAR A BANGING NOISE, WHICH CAUSED THE TRANSMISSION TO FAIL. THE DEALER WAS NOTIFIED AND THEY ADVISED THE CONTACT TO TAKE THE VEHICLE IN. THE MANUFACTURER OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 116,000. THE FAILURE M... Read more
Incident date: Dec 17, 2010
I RECEIVED A NOTICE FROM VOLVO OF NA REGARDING MY 2010 S-80. VOLVO SAID THEY WERE EXTENDING THE WARRANTY COVERAGE FOR THE STEERING GEAR TO 7 YEARS FROM 5 YEARS BECAUSE "THERE IS A POTENTIAL FOR INSUFFICIENT SEALING IN THE STEERING GEAR. THIS CAN LEAD TO WATER OR MOISTURE INTRUSION, RESULTING IN INTERNAL CORROSION AND OIL SEEPAGE. THIS CONDITION CAN RESULT IN A LONG TERM GRADUAL INCREASE IN STE... Read more
Incident date: Jan 6, 2011
BALANCE SHAFT FAILURE ON 2005 VOLVO XC90 V8 WITH 115K MILES. UNBELIEVABLE THAT VOLVO WILL NOT ISSUE A RECALL FOR THIS. BALANCE SHAFT FAILED TODAY AT JUST UNDER 115K MILES... UNBELIEVABLE... AND I THOUGHT IT WAS JUST AN INTERNET RUMOR. IF YOU HAVE A 2005 XC90, SELL IT NOW! SERIOUSLY, THIS IS UNACCEPTABLE FOR A $50,000 VEHICLE, AND EVEN MORE UNACCEPTABLE FOR VOLVO NOT TO ISSUE A RECALL. NEEDLESS T... Read more
Incident date: Jan 3, 2011
EXHAUST LEAKS INTO CAB WHILE DRIVING. THIS HAS BEEN AN ONGOING CONCERN SINCE OWNING THE TRACTOR. IT HAS BEEN IN THE SHOP AT LEAST 10 TIMES WITH CONTINUAL LEAKS WITHIN WEEKS TO MONTHS AT A TIME. MY WIFE AN I DRIVE TANDEM AND HAVE HAD A LOT OF SINUS PROBLEMS AS A RESULT OF DIESEL EXHAUST. IT MAKES MY WIFE SICK TO HER STOMACH.
Incident date: Sep 18, 2010
TL*THE CONTACT OWNS A 2009 VOLVO XC70. THE CONTACT STATED THAT WHEN THE ELECTRICAL SYSTEM MALFUNCTIONED THE SPEEDOMETER AND THE FUEL GAUGE STOPPED WORKING; LEAVING THE CONTACT UNAWARE OF SPEED AND THE AMOUNT OF FUEL IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAD MAJOR ELECTRICAL PROBLEMS. THE BATTERY CAUSED THE ENTIRE ELECTRICAL SYSTEM TO MALFUNCTION. THE DEALER REPLACED THE BATTERY; HOW... Read more
Incident date: Dec 27, 2010
2001 VOLVO S60 PASSENGER SIDE SEAT BELT RETRACTOR FAILED AND ALLOWED FOR THE BELT TO FULLY RELEASE WITHOUT ANY TENSION. VOLVO DEALERSHIP INFORMED SEAT BELT MECHANISM MUST BE REPLACED. *TR
Incident date: Dec 29, 2010
THERE IS A STRONG FUEL ODOR AT THE REAR OF MY 2001 VOLVO S60. IT IS STRONGER WHEN I HAVE A FULL TANK OF GAS. I FOUND OUT THAT THERE IS A RECALL FOR THIS EXACT PROBLEM (ODI # 09V483000) SO I TOOK IT TO A DEALERSHIP TO HAVE IT FIXED. THEY CONFIRMED THAT MY FUEL PUMP IS LEAKING BUT SAID THE RECALL EXPIRES AFTER 150K MILES. MY CAR HAS 161K MILES ON IT. I CALLED VOLVO AND THEY ALSO SAID MY VEHICLE IS N... Read more
Incident date: Dec 29, 2010
THERE IS A STRONG FUEL ODOR AT THE REAR OF MY 2001 VOLVO S60. IT IS STRONGER WHEN I HAVE A FULL TANK OF GAS. I FOUND OUT THAT THERE IS A RECALL FOR THIS EXACT PROBLEM (ODI # 09V483000) SO I TOOK IT TO A DEALERSHIP TO HAVE IT FIXED. THEY CONFIRMED THAT MY FUEL PUMP IS LEAKING BUT SAID THE RECALL EXPIRES AFTER 150K MILES. MY CAR HAS 161K MILES ON IT. I CALLED VOLVO AND THEY ALSO SAID MY VEHICLE IS N... Read more
Incident date: Dec 22, 2010
CAR HAS APPROX 94,000 MILES. STANDARD STREET AND HIGHWAY DRIVING. FRONT PASSENGER SIDE COIL SPRING BROKE. DANGEROUSLY CLOSE TO TIRE PUNCTURE. THANKFULLY, THIS DID NOT HAPPEN WHILE MOVING. REPLACED BOTH FRONT COIL SPRINGS. *TR
Incident date: Dec 30, 2010
INSTRUMENT CLUSTER GOES BLACK IF TURN CAR OFF COMES BACK ON. MESSAGE CENTER SAY SRS AIR BAG FAILURE. *TR
Incident date: Dec 30, 2010
INSTRUMENT CLUSTER GOES BLACK IF TURN CAR OFF COMES BACK ON. MESSAGE CENTER SAY SRS AIR BAG FAILURE. *TR
Incident date: Dec 1, 2010
TL* THE CONTACT OWNS A 2008 VOLVO S40. THE CONTACT STATED WHILE DRIVING 40 MPH DURING A SNOW STORM, THE WINDSHIELD WIPERS FAILED IMPAIRING THE CONTACTS VIEW OF THE ROADWAY. THE CONTACT WAS ABLE TO MOVE OFF THE ROADWAY AND THE VEHICLE WAS LEFT UNTIL THE SNOW STOPPED. THE VEHICLE WAS LATER TAKEN TO THE DEALER AND THE DEALER NOTICED THAT THE WIPER ARM HAD FRACTURED. FOUR WEEKS LATER WHILE THE CONTACT... Read more
Incident date: Dec 16, 2010
MY HUSBAND HAD A 55MPH CRASH IN MY 2004 VOLVO XC90 ON THE FREEWAY. HE REAR ENDED ANOTHER DRIVER AT TOP SPEED, WAS SPUN AROUND SEVERAL TIMES ON THE FREEWAY AND ENDED UP FACING TRAFFIC. THE PASSENGER SIDE AIRBAG DEPLOYED, BUT THE DRIVER'S SIDE DID NOT. THE INSPECTOR FROM MY INSURANCE COMPANY SAID THERE WAS NOT REASON THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY AT THAT SPEED, OTHER THAN A DEFECT, AS F... Read more
Crash
1 injured
Incident date: Jul 19, 2008
2002 VOLVO S80 TRANSMISSION FAILED AT 63,000 MILES, REPLACED WITH NEW VOLVO TRANSMISSION, LASTED 2 YEARS 1 MONTH, VOLVO STATES 2 YEARS IS THE WARRANTY, SO FAR WE HAVE 8900.00 IN REPAIRS TO THIS CAR IN THE LAST 3 YEARS,THIS CAR IS A REAL LEMON. *TR
Incident date: Jul 19, 2008
2002 VOLVO S80 TRANSMISSION FAILED AT 63,000 MILES, REPLACED WITH NEW VOLVO TRANSMISSION, LASTED 2 YEARS 1 MONTH, VOLVO STATES 2 YEARS IS THE WARRANTY, SO FAR WE HAVE 8900.00 IN REPAIRS TO THIS CAR IN THE LAST 3 YEARS,THIS CAR IS A REAL LEMON. *TR
Incident date: Jul 19, 2008
2002 VOLVO S80 TRANSMISSION FAILED AT 63,000 MILES, REPLACED WITH NEW VOLVO TRANSMISSION, LASTED 2 YEARS 1 MONTH, VOLVO STATES 2 YEARS IS THE WARRANTY, SO FAR WE HAVE 8900.00 IN REPAIRS TO THIS CAR IN THE LAST 3 YEARS,THIS CAR IS A REAL LEMON. *TR
Incident date: Jul 19, 2008
2002 VOLVO S80 TRANSMISSION FAILED AT 63,000 MILES, REPLACED WITH NEW VOLVO TRANSMISSION, LASTED 2 YEARS 1 MONTH, VOLVO STATES 2 YEARS IS THE WARRANTY, SO FAR WE HAVE 8900.00 IN REPAIRS TO THIS CAR IN THE LAST 3 YEARS,THIS CAR IS A REAL LEMON. *TR
Incident date: Dec 31, 2010
MY 2006 VOLVO S60 WILL NOT SHIFT OUT OF PARK WHEN THE VEHICLE IS COLD (AFTER SITTING OUTSIDE OVERNIGHT AT TEMPERATURES BELOW 45F). DEPENDING ON HOW COLD IT IS, IT TAKES FROM 5 TO 20 MINUTES FOR THE VEHICLE TO WARM ENOUGH THAT I CAN SHIFT IT INTO DRIVE. THE DEALER IS UNHELPFUL: I LEFT IT OVERNIGHT FOR THEM TO CHECK. EVEN THOUGH IT WOULD NOT SHIFT FOR THEM, A SERVICE REP STARTED IT, NOT THE TECHN... Read more
Incident date: Dec 30, 2010
OPTIONAL WHEELS (17") CORRODE SO TIRE BREAKS SEAL CAUSING AIR LOSE AND DESTRUCTION OF TIRE. OUR CAR HAS ABOUT 30,000 MILES ON IT AND HAS HAD 6 TIRES REPLACED BECAUSE OF THIS PROBLEM. *TR
Incident date: May 10, 2009
ON MY 2006 VOLVO S60 TURBO, THE HEADLIGHT LENSES CLOUDY DUE TO OXIDIZATION. THIS IS A SAFETY AND DURABILITY ISSUE. *TR
Incident date: Dec 27, 2010
TL* THE CONTACT OWNS A 2010 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, BOTH FRONT AND REAR PASSENGER SIDE TIRES EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE FRONT AND REAR PASSENGER SIDE RIMS WERE BENT AND CAUSING THE TIRES TO BLOW. THE CONTACT STATED HE HAD EXPERIENCED THE FAILURE SIX TIMES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT BELIEVED T... Read more
Incident date: Dec 28, 2009
TL* THE CONTACT OWNS A 2006 VOLVO VNL. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE CLEAR PLASTIC THAT COVERED THE HEADLIGHT ASSEMBLY WOULD IMPAIR THE DISTANCE OF ILLUMINATION CAUSING HIM TO UTILIZE THE HIGH BEAMS INSTEAD IN ORDER TO PROPERLY SEE THE ROADWAY. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT TO PURCHASE A KIT TO IMPROVE THE ILLUMINATION DISTANCE. THE CONTACT DID NOT INFORM TH... Read more
Incident date: Mar 10, 2009
2 SEPARATE SEAT BELT LATCHES/CATCHES ON DIFFERENT SEATS HAVE FAILED ON MY 2003 VOLVO XC70 SINCE MARCH OF 2009. IN BOTH INSTANCES, THE PROBLEM WAS DISCOVERED AND REPAIRED UNDER NORMAL CIRCUMSTANCES. THERE WAS NO ACCIDENT OR COLLISION ASSOCIATED WITH THE FAILURES. I FIND IT VERY STRANGE THAT 2 DIFFERENT SEAT BELT CATCH ASSEMBLIES WOULD FAIL ON THE SAME CAR. I WILL BE SUBMITTING SEPARATE COMPLAIN... Read more
Incident date: Mar 10, 2009
2 SEPARATE SEAT BELT LATCHES/CATCHES ON DIFFERENT SEATS HAVE FAILED ON MY 2003 VOLVO XC70 SINCE MARCH OF 2009. IN BOTH INSTANCES, THE PROBLEM WAS DISCOVERED AND REPAIRED UNDER NORMAL CIRCUMSTANCES. THERE WAS NO ACCIDENT OR COLLISION ASSOCIATED WITH THE FAILURES. I FIND IT VERY STRANGE THAT 2 DIFFERENT SEAT BELT CATCH ASSEMBLIES WOULD FAIL ON THE SAME CAR. I WILL BE SUBMITTING SEPARATE COMPLAIN... Read more
Incident date: Dec 18, 2010
2 SEPARATE SEAT BELT LATCHES/CATCHES ON DIFFERENT SEATS HAVE FAILED ON MY 2003 VOLVO XC70 SINCE MARCH OF 2009. IN BOTH INSTANCES, THE PROBLEM WAS DISCOVERED AND REPAIRED UNDER NORMAL CIRCUMSTANCES. THERE WAS NO ACCIDENT OR COLLISION ASSOCIATED WITH THE FAILURES. I FIND IT VERY STRANGE THAT 2 DIFFERENT SEAT BELT CATCH ASSEMBLIES WOULD FAIL ON THE SAME CAR. I WILL BE SUBMITTING SEPARATE COMPLAIN... Read more
Incident date: Dec 18, 2010
2 SEPARATE SEAT BELT LATCHES/CATCHES ON DIFFERENT SEATS HAVE FAILED ON MY 2003 VOLVO XC70 SINCE MARCH OF 2009. IN BOTH INSTANCES, THE PROBLEM WAS DISCOVERED AND REPAIRED UNDER NORMAL CIRCUMSTANCES. THERE WAS NO ACCIDENT OR COLLISION ASSOCIATED WITH THE FAILURES. I FIND IT VERY STRANGE THAT 2 DIFFERENT SEAT BELT CATCH ASSEMBLIES WOULD FAIL ON THE SAME CAR. I WILL BE SUBMITTING SEPARATE COMPLAIN... Read more
Incident date: Dec 18, 2010
ON DECEMBER 18, 2010 I ENCOUNTERED A TOTAL LOSS OF HYDRAULIC BRAKING CAUSED BY AN ABRADED BRAKE-LINE TO THE RIGHT, FRONT WHEEL OF MY 2010 V70. THE REPAIR WAS COMPLETED AT NORCO GOODYEAR IN MAMMOTH LAKES, CA. THE SERVICE TECHNICIAN WHO COMPLETED THE REPAIR FOUND THAT MY CAR WAS MISSING A BRACKET TO CLAMP THE BRAKE LINE AND HOLD IT AWAY FROM THE TIRE: AS A RESULT, THE BRAKE-LINE (HOSE) WAS SLOWLY AB... Read more
Incident date: Dec 22, 2010
DURING LONG DURATIONS(>4HRS) OF DRIVING MY 2004 VOLVO XC90, IT SEEMS TO HAVE ELECTRICAL PROBLEMS THAT HAVE CAUSED ME AND THE PASSENGERS TO BE PUT INTO DANGEROUS SITUATIONS. FOR EXAMPLE, DRIVING ON A LONG TRIP WITH THE CRUISE CONTROL ENABLED AND TRYING TO ACCELERATE UP A HILL AND SUDDENLY THE CAR WILL GO INTO AN ENGINE PROTECTION MODE AND REDUCE POWER TO THE EXTENT THAT I CAN'T ACCELERATE AND HAVE... Read more
Incident date: Nov 1, 2010
ALTHOUGH THE CAR WAS A NEW CAR, WITHIN THREE WEEKS OF PURCHASE, THE AIR-CONDITIONER DID NOT WORK. WHEN WE BROUGHT IT INTO THE DEALERSHIP, THE SERVICE MANAGER SAID THAT A PEBBLE HIT THE CONDENSER, AND I WAS TOLD THAT I WOULD BE CHARGED $950.00 FOR THE REPAIR. I GOT A MANAGER AND THE OWNER OF THE DEALERSHIP INVOLVED, AND THEY FINALLY AGREED NOT TO CHARGE ME. INASMUCH AS I AM ON THE TOLL ROAD EVER... Read more
Incident date: Nov 9, 2006
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT WAS DRIVING APPROXIMATELY 55-65 MPH WHEN THE TRANSMISSION BEGAN TO JERK WITH EXCESSIVE HESITATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TRANSMISSION WAS REPLACED FOR THE THIRD TIME. THE MANUFACTURER WAS NOTIFIED OF THE TRANSMISSION FAILURES BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 07/2... Read more
Incident date: Nov 1, 2010
TL*THE CONTACT OWNS A 2004 VOLVO S60. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT THE VEHICLE WOULD MOVE INTO LIMP MODE, CAUSING THE VEHICLE TO STALL. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT DID NOT INFORM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 96,000.
Incident date: Dec 20, 2010
TL*THE CONTACT OWNS A 2010 VOLVO S80. THE CONTACT STATED THAT WHILE STOPPING AT AN INTERSECTION AND TRYING TO ACCELERATE, THE VEHICLE SUDDENLY STALLED AND WOULD NOT MOVE. ONCE THE VEHICLE WAS STARTED, IT SUDDENLY STALLED AGAIN HALFWAY THROUGH THE INTERSECTION; THE ENGINE REVVED BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,... Read more
Incident date: Jun 15, 2010
TL* THE CONTACT OWNS A 2004 VOLVO XC70. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE TRANSMISSION SLIPPED. THE FAILURE PERSISTED FOR APPROXIMATELY FOUR MONTHS BEFORE THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE FAILURE AND THE DEALER REPLACED THE TRANSMISSION. SHE THEN CONTACTED THE MANUFACTURER AND THEY WERE WILLING TO TAKE THE LIABILITY FOR A PORTION OF THE REPA... Read more
Incident date: Dec 17, 2010
TL*THE CONTACT OWNS 1989 VOLVO 240 DL. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THAT THE GASKETS OF THE WALKER PART NUMBER 35145 EXHAUST RUBBER INSULATOR HANGERS FOR THE REAR MUFFLER HAD CRACKED AND DISINTEGRATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Incident date: Dec 19, 2010
2004 VOLVO XC 90 T6 TRANSMISSION. PURCHASED THIS VEHICLE NEW FROM DEALER. @ 35,000 THE TRANSMISSION FAILED. PRIOR TO THE FAILURE TRANSMISSION BEGAN TO SLIP AND THE VEHICLE WAS NON RESPONSIVE. DUE TO THE DELAY OF THE TRANSMISSION CATCHING AND PROPELLING THE VEHICLE FORWARD WE WERE IN A NEAR COLLISION WITH ANOTHER VEHICLE. UNIT WAS REPLACED WITH A REFURBISHED ONE FROM THE DEALER. @ 85,000 THE VEH... Read more
Incident date: Dec 18, 2010
WHILE DRIVING VEHICLE NOTICED VERY STRONG BURNING SMELL. FELT BURNING SENSATION THROUGH SLACK LEG WHILE STILL DRIVING. NOTICED A HOLE HAD BURNED THROUGH LEATHER ON REAR LEFT SIDE OF DRIVERS SEAT. SMOKE WAS PUMPING OUT OF HOLE IN LEATHER (APPX 1/2-INCH ROUND) FROM SEAT PADDING. I IMMEDIATELY TURNED SEAT WARMER OFF AND THE BURNING STOPPED. AN HOUR LATER, I TURNED SEAT WARMER ON WHILE AUTO WAS RUNNIN... Read more
Fire
Incident date: Dec 19, 2010
I WAS DRIVING WITH MY DAUGHTER ON A VERY LONG BRIDGE AT NIGHT IN MY 2005 VOLVO XC90. THE CHECK ENGINE LIGHT CAME ON AND WHILE THE CAR STAYED ON, IT APPEARED TO HAVE LOST POWER. I HAVE HAD OTHER ELECTRICAL PROBLEMS WITH THE CAR AND HAVE HAD IT TO THE DEALER 3 TIMES BUT THEY SAY THEY CAN'T FIND ANYTHING WRONG WITH IT. THIS WAS BY FAR THE MOST DANGEROUS INCIDENT! AFTER DOING SOME INTERNET RESEARC... Read more
Incident date: Aug 2, 2010
TL*THE CONTACT OWNS A 2001 VOLVO V70. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND HEARD A THUMPING NOISE. THE FAILURE HAD BEEN OCCURRING SINCE AUGUST 2010. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAI... Read more
Incident date: Dec 13, 2010
MY 2000 VOLVO XC70 DEVELOPED A DANGEROUS ENGINE CONDITION THAT NEEDS TO BE REPORTED AND CORRECTED. THE DASHBOARD INDICATED A RED ETS LIGHT WHICH ACCORDING TO THE OWNERS MANUAL NEEDS TO BE DIAGNOSED BY A CERTIFIED VOLVO MECHANIC. I TOOK THE CAR TO AN INDEPENDENT VOLVO GARAGE WHO IDENTIFIED THE PROBLEM AS A THROTTLE BODY MALFUNCTION IN THE INTAKE OF THE ENGINE. THE GARAGE MADE A TEMPORARY ($300) REP... Read more
Incident date: Oct 15, 2010
PULLING INTO RESTAURANT PARKING SPACE. PUSHED ON BRAKE AND VEHICLE SHOT FORWARD. ENDED UP IN RESTAURANT. NOT SURE WHAT HAPPENED, BUT NEVER ACCIDENTALLY HIT THROTTLE BEFORE. CONCERNED, INSURANCE CHECKED RECALLS AND FOUND A PROBLEM. *TR
Crash
2 injured
Incident date: Nov 10, 2010
TL*THE CONTACT OWNS A 2010 VOLVO XC60. UPON STARTING THE VEHICLE HE ATTEMPTED TO OPERATE THE AIR CONDITIONING UNIT BUT ONLY WARM AIR WOULD BLOW FROM THE VENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS TOLD THAT THE REFRIGERANT WAS LEAKING FROM THE AIR CONDITIONING UNIT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,142 AND THE CURRENT MILEAGE WAS 5,000.
Incident date: Dec 1, 2010
TIRE PRESSURE CHECK SIGNAL COMES ON VERY OFTEN - SEVERAL COMPLAINTS TO DEALER OVER THE LAST TWO YEARS - ALWAYS TOLD THAT'S IT MY PROBLEM. CHECKING YOUR WEBSITE IT APPEARS TO BE A RECALL BY THE FACTORY ON THEIR OWN - INCORRECT. *TR
Incident date: Sep 24, 2010
A RUBBING NOISE BEGAN IN LATE SEPTEMBER. I HAD AN INSPECTION AND DIAGNOSTIC AT THE DEALERSHIP ON SEPTEMBER 23RD. THEY TOLD ME THE FRONT BEARINGS AND THE LOWER ENGINE MOUNT PAD SHOULD BE REPLACED. THE NEXT DAY, WHILE I WAS DRIVING, THE TRANSMISSION SEIZED. THE CAR WAS TOWED AND THE DEALERSHIP SAID THEY HAD TO REPLACE THE TRANSMISSION AND ENTIRE COOLANT SYSTEM. THEIR DIAGNOSTIC SPECIALIST WAS UNABLE... Read more
Incident date: Sep 24, 2010
A RUBBING NOISE BEGAN IN LATE SEPTEMBER. I HAD AN INSPECTION AND DIAGNOSTIC AT THE DEALERSHIP ON SEPTEMBER 23RD. THEY TOLD ME THE FRONT BEARINGS AND THE LOWER ENGINE MOUNT PAD SHOULD BE REPLACED. THE NEXT DAY, WHILE I WAS DRIVING, THE TRANSMISSION SEIZED. THE CAR WAS TOWED AND THE DEALERSHIP SAID THEY HAD TO REPLACE THE TRANSMISSION AND ENTIRE COOLANT SYSTEM. THEIR DIAGNOSTIC SPECIALIST WAS UNABLE... Read more