Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Aug 30, 2011
A COMPLAINT WAS PREVIOUS FILED REGARDING TO TURN SIGNAL PROBLEM. SITUATION GETTING WORSE. VOLVO XC90 V8 2005; REPLACED CEM UNIT TWO YEARS BACK. RECENTLY FOLLOWING PROBLEMS HAPPENED. 1. TURN SIGNAL STOP WORKING 2. NO HIGH BEAM 3. NO WINDSHIELD WASHING 4. NO CRUISE CONTROL 5. NO VEHICLE INFORMATION FUNCTION PROBLEMS LOOK LIKE ASSOCIATED WITH FAULTY CEM AGAIN. VEHICLE IS VERY RISKY TO DRIV... Read more
Incident date: Aug 30, 2011
A COMPLAINT WAS PREVIOUS FILED REGARDING TO TURN SIGNAL PROBLEM. SITUATION GETTING WORSE. VOLVO XC90 V8 2005; REPLACED CEM UNIT TWO YEARS BACK. RECENTLY FOLLOWING PROBLEMS HAPPENED. 1. TURN SIGNAL STOP WORKING 2. NO HIGH BEAM 3. NO WINDSHIELD WASHING 4. NO CRUISE CONTROL 5. NO VEHICLE INFORMATION FUNCTION PROBLEMS LOOK LIKE ASSOCIATED WITH FAULTY CEM AGAIN. VEHICLE IS VERY RISKY TO DRIV... Read more
Incident date: Mar 15, 2011
TL* THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THAT THE HEADLIGHTS BEGAN TO FLASH AND THE INSTRUMENT PANEL GAUGES AND WINDOWS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN STATED THAT THE CENTRAL CONTROL MODULE AND THE DRIVER INFORMATION MODULE HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAI... Read more
Incident date: Aug 28, 2011
THE TRANSMISSION ON MY 2004 VOLVO XC90 WENT OUT WHILE I WAS DRIVING WITH MY CHILDREN IN THE CAR. THIS IS A WELL KNOWN DEFECT IN THIS CAR YET VOLVO HAS REFUSED TO RECALL THESE VEHICLES AND REPAIR THEM. THEY HAVE QUOTED US $7700 TO REPAIR AND REPLACE TRANSMISSION AND OTHER PARTS DAMAGED BY THE FAILED TRANSMISSION. DOES SOMEONE HAVE TO BE KILLED BEFORE SOMETHING IS DONE? THESE CARS NEED TO BE RECALLE... Read more
Incident date: Aug 15, 2011
VOLVOS-60 24T TOOK CAR TO DEALER BILL GRAY VOLVO FOR ELECTRICAL PROBLEM AND TRANSMISSION PROBLEM. CAR WAS RETURNED TO ME WITH AIR BAG PASSIVE RESTRAINT SYSTEM INOPERABLE AND DEALER REFUSES TO CORRECT PROBLEM OR TO EVEN ACCEPT RESPONSIBILITY FOR SAME. *TR
Incident date: Aug 15, 2011
VOLVOS-60 24T TOOK CAR TO DEALER BILL GRAY VOLVO FOR ELECTRICAL PROBLEM AND TRANSMISSION PROBLEM. CAR WAS RETURNED TO ME WITH AIR BAG PASSIVE RESTRAINT SYSTEM INOPERABLE AND DEALER REFUSES TO CORRECT PROBLEM OR TO EVEN ACCEPT RESPONSIBILITY FOR SAME. *TR
Incident date: Aug 15, 2011
VOLVOS-60 24T TOOK CAR TO DEALER BILL GRAY VOLVO FOR ELECTRICAL PROBLEM AND TRANSMISSION PROBLEM. CAR WAS RETURNED TO ME WITH AIR BAG PASSIVE RESTRAINT SYSTEM INOPERABLE AND DEALER REFUSES TO CORRECT PROBLEM OR TO EVEN ACCEPT RESPONSIBILITY FOR SAME. *TR
Incident date: Aug 11, 2011
DRIVING THROUGH A FLAT NEWLY PAVED PARKING LOT. CAR STALLED, TRIED TO RESTART TWICE, WOULDN'T START. OPENED DRIVERS DOOR TO FIND LARGE AMOUNT OF GASOLINE MAYBE 3-4 GALLONS UNDER THE CAR. CAN NOT BELIEVE THAT IT DIDN'T IGNITE. TOWED TO DEALER, FUEL PUMP NIPPLE CRACKED (PART OF FUEL PUMP) SENDING GAS ALL OVER THE HOT EXHAUST. DEALER CLAIMED THIS THE FIRST FAILURE OF THIS KIND THEY HAD SEEN, BUT HAD ... Read more
Incident date: Mar 12, 2010
MY CLIMATE CONTROL MODULE COMPUTER TURNS OFF MY A/C FOR NO REASON WHEN I TURN ON THE A/C IT HAPPENS WHEN IT IS VERY HOT OUTSIDE. I HAVE HAD TO MAKE NUMEROUS TRIPS TO THE VOLVO DEALERSHIP TO HAVE SOFTWARE UPDATED WHICH DID NOT COST ANYTHING. WHEN THE CCM FIRST STARTED DOING THIS VOLVO THOUGHT IT WAS MY A/C COMPRESSOR AND I SPENT $1,200 ON A NEW A/C COMPRESSOR HOPING THAT WOULD FIX MY PROBLEM. IT DI... Read more
Incident date: Aug 25, 2011
VOLVO S70, 2000 THROTTLE BODY FAILURE. CAR WOULD NOT ACCELERATE PROPERLY, LOST SOME POWER WHEN STOPPING OR TURNING, FINALLY CHECK ENGINE LIGHT CAME ON. DEALERSHIP CHARGED US $1100. CHECK ENGINE LIGHT CAME ONE AGAIN THE NEXT DAY. THAT IS TODAY, I AM TAKING IT BACK TO VOLVO TOMORROW AND RIAISING HECK TO HAVE HIS REPLACED FOR FREE. *TT
Incident date: Aug 10, 2011
BACK DOOR LATCH IS DEFECTIVE. *TT
Incident date: Aug 10, 2011
BACK DOOR LATCH IS DEFECTIVE *TT
Incident date: Aug 3, 2011
VOLVO XC90 2005, TURNING SIGNAL ACTS DANGEROUSLY. SOMETIMES IT WORKS BUT MOST TIME NO ACTION HAPPENS. COMPLETELY DEAD AND RESTARTING CAR SOMETIMES FIX THE PROBLEM. MULTIPLE CASES OF DANGEROUS INCIDENTS DUE TO NO SIGNAL. *TT
Incident date: Aug 24, 2011
TL* THE CONTACT OWNS A 2000 VOLVO S40. THE CONTACT STATED WITH HIS FOOT ON THE BRAKE PEDAL THERE WAS AN INCREASE IN ENGINE RPMS AND THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Incident date: Aug 22, 2011
TL* THE CONTACT OWNS A 2004 VOLVO V70. THE CONTACT WAS DRIVING 45 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE FAILURE AND WAS TAKEN TO A PRIVATE MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE FUEL PRESSURE SENSOR WAS SENDING FAULTY SIGNALS TO THE ELECTRONIC CONTROL MODULE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THE VIN DID NO... Read more
Incident date: Jun 27, 2011
TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE SUDDENLY STALLED FOR ONE SECOND. THERE WAS NO PRIOR WARNING AND THE CONTACT WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY INFORMED THE CONTACT THAT THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 07V226000 (EN... Read more
Incident date: Aug 20, 2011
VOLVO XC90 2005 LOW BEAM BULB FAILURE ERROR AND ONE BEAM TURNS OFF. THEN COMES BACK ON, AND SOMETIMES ALL LIGHTS GO OFF. VERY DANGEROUS AT NIGHT. IF YOU TURN THE HEADLIGHT DIAL TO ANOTHER SETTING THEY WILL COME BACK ON, BUT THEN BLINK OFF AGAIN, AND SOMETIMES OFF COMPLETELY. THE BIGGEST ISSUE IS THE INTERMITTENT OCCURRENCE OF THIS. THE CAR IS NOT SAFE TO DRIVE. *TR
Incident date: Aug 20, 2011
VOLVO XC90 2005 LOW BEAM BULB FAILURE ERROR AND ONE BEAM TURNS OFF. THEN COMES BACK ON, AND SOMETIMES ALL LIGHTS GO OFF. VERY DANGEROUS AT NIGHT. IF YOU TURN THE HEADLIGHT DIAL TO ANOTHER SETTING THEY WILL COME BACK ON, BUT THEN BLINK OFF AGAIN, AND SOMETIMES OFF COMPLETELY. THE BIGGEST ISSUE IS THE INTERMITTENT OCCURRENCE OF THIS. THE CAR IS NOT SAFE TO DRIVE. *TR
Incident date: Jul 16, 2011
I OWN A 1996 VOLVO 850 TURBO. RECENTLY THE GAS TANK BEGAN TO LEAK AT THE SEAM ON THE DRIVER SIDE NEXT TO EXHAUST HEAT SHIELD I CALLED VOLVO AND THEY TOLD ME THAT MY FOR MY VIN # THERE IS NO RECALL; ON THE INTERNET THERE IS A RECALL FOR THE SAME VEHICLE GAS STORAGE ISSUES. EXACTLY ON THE SAME SIDE SAME PROBLEM, BUT SINCE MY VIN # DOES NOT COINCIDE WITH THEIR RECALL, I HAVE TO PAY FOR IT. I DON'T ... Read more
Incident date: Jul 17, 2011
PURCHASED USED 2005 VOLVO XC90 IN SPRING OF 2010. DURING THE NEXT YEAR EXPERIENCED VERY INTERMITTENT ELECTRICAL ISSUES. EXAMPLES ARE LOCKS NOT WORKING, BLINKER, RADIO. THESE ISSUES LITERALLY ONLY HAPPENED A COUPLE TIMES. IN APRIL 2011 HAD BIYEARLY SAFETY AND EMISSIONS DONE AT LOCAL DEALERSHIP (NON VOLVO) AND IT DID NOT PASS EMISSIONS. NEXT DAY TOOK MY VOLVO XC90 TO WEISS VOLVO AND IT PASSED EMIS... Read more
Incident date: Jul 17, 2011
PURCHASED USED 2005 VOLVO XC90 IN SPRING OF 2010. DURING THE NEXT YEAR EXPERIENCED VERY INTERMITTENT ELECTRICAL ISSUES. EXAMPLES ARE LOCKS NOT WORKING, BLINKER, RADIO. THESE ISSUES LITERALLY ONLY HAPPENED A COUPLE TIMES. IN APRIL 2011 HAD BIYEARLY SAFETY AND EMISSIONS DONE AT LOCAL DEALERSHIP (NON VOLVO) AND IT DID NOT PASS EMISSIONS. NEXT DAY TOOK MY VOLVO XC90 TO WEISS VOLVO AND IT PASSED EMIS... Read more
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHEN TRAVELING AT VARIOUS SPEEDS, THE VEHICLE WOULD JERK ABNORMALLY AND EXPERIENCE A DECELERATION OF BETWEEN 10-20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE REPAIRS WERE PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER: 06V441000 (VEHICLE SPEED CONTROL).THE FSAILURE PERSISTED AND NO FURTHER REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Jun 20, 2011
1. THE CAR, VOLVO V50 2005, WAS DRIVEN IN A BUSY HIGHWAY AT 65 MPH SUDDENLY THE SPEED DROPPED TO 25 MPH QUICKLY. THE DASHBOARD STARTED SHOWING WARNING REDUCED ENGINE PERFORMANCE. THIS WAS VERY DANGEROUS WHEN I HAD MY CHILDREN IN THE CAR IN A BUSY HIGHWAY. I SEARCHED IN THE WEB, REDUCED ENGINE PERFORMANCE HAPPENS A LOT IN VOLVO VEHICLES. 2. SECOND INSTANCE, THE CAR STALLED OUT WHEN THE CAR WAS AT ... Read more
Incident date: Jun 20, 2011
1. THE CAR, VOLVO V50 2005, WAS DRIVEN IN A BUSY HIGHWAY AT 65 MPH SUDDENLY THE SPEED DROPPED TO 25 MPH QUICKLY. THE DASHBOARD STARTED SHOWING WARNING REDUCED ENGINE PERFORMANCE. THIS WAS VERY DANGEROUS WHEN I HAD MY CHILDREN IN THE CAR IN A BUSY HIGHWAY. I SEARCHED IN THE WEB, REDUCED ENGINE PERFORMANCE HAPPENS A LOT IN VOLVO VEHICLES. 2. SECOND INSTANCE, THE CAR STALLED OUT WHEN THE CAR WAS AT ... Read more
Incident date: Jun 20, 2011
1. THE CAR, VOLVO V50 2005, WAS DRIVEN IN A BUSY HIGHWAY AT 65 MPH SUDDENLY THE SPEED DROPPED TO 25 MPH QUICKLY. THE DASHBOARD STARTED SHOWING WARNING REDUCED ENGINE PERFORMANCE. THIS WAS VERY DANGEROUS WHEN I HAD MY CHILDREN IN THE CAR IN A BUSY HIGHWAY. I SEARCHED IN THE WEB, REDUCED ENGINE PERFORMANCE HAPPENS A LOT IN VOLVO VEHICLES. 2. SECOND INSTANCE, THE CAR STALLED OUT WHEN THE CAR WAS AT ... Read more
Incident date: Aug 15, 2011
TL* THE CONTACT OWNS A 2002 VOLVO V70XC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 TO 15 MPH AND TRYING TO ACCELERATE, HE NOTICED THAT THE ENGINE WOULD REV, BUT THE VEHICLE WOULD NOT ACCELERATE. AFTER PULLING INTO A GARAGE AND THEN TRYING TO REVERSE, THE VEHICLE WOULD NOT SHIFT INTO REVERSE. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT HE NEEDED A NEW TRANS... Read more
Incident date: Aug 16, 2011
UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE E... Read more
Incident date: Aug 16, 2011
UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE E... Read more
Incident date: Aug 16, 2011
UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE E... Read more
Incident date: Aug 16, 2011
UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE E... Read more
Incident date: Jul 12, 2011
MY TWO-YEAR-OLD SON RIDES REAR-FACING IN HIS SUNSHINE KIDS RADIAN XTSL, INSTALLED WITH SUPERLATCH AND THE REAR-FACING TETHER. I AM A CERTIFIED CHILD PASSENGER SAFETY TECHNICIAN, SO I KNOW THE INSTALLATION WAS CORRECT. WHEN MY SON PLACES HIS FOOT ON THE TILT LOCK MECHANISM OF THE SUPERLATCH, IT SIGNIFICANTLY LOOSENS IT. IT LOOSENS IT SO MUCH THAT THE CHILD RESTRAINT MOVES MORE THAN 1" FROM SIDE-... Read more
Incident date: Aug 1, 2011
MY 2002 VOLVO XC 70 SEEMS TO SMELL LIKE GASOLINE INSIDE THE CAR. I HAVE READ ON NUMEROUS VOLVO FORUMS REGARDING VOLVO OWNERS THAT HAS THE SAME OR SIMILAR CONCERNS. THIS CANT BE GOOD FOR THE DRIVER(MYSELF) OR THE VEHICLE. ANY INSIGHT ON A RECALL WOULD BE WONDERFUL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Aug 12, 2006
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION HAD TO BE REPLACED. AFTER THE REPLACEMENT, THE FAILURE RECURRED APPROXIMATELY 40,000 MILES AFTER THE TRANSMISSION WAS REPLACED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE AP... Read more
Incident date: Aug 10, 2011
COMPUTER WHICH CONTROLS THE AIR-BAG SYSTEM HAS FAILED AND IS $1200. TO REPLACE. THE CAR IS 8 YRS. OLD AND HAS 51000 MILES ON IT. THE MECHANIC SAYS THIS IS A RECURRING PROBLEM IN THE VOLVO CARS AND SHOULD HAVE BEEN ADDRESSED BY THE FACTORY. THE CAR WILL NOT PASS THE STATE INSPECTION WITHOUT THIS REPAIR AND SO WE MUST FIX IT. *TR
Incident date: Aug 10, 2011
TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE CONTACT ALSO STATED THAT HE LOOKED UNDERNEATH THE REAR PASSENGER SEAT AND NOTICED THAT THE SURFACE WAS WET WITH FUEL. THE VEHICLE WAS PREVIOUSLY INSPECTED BY AN AUTHORIZED DEALER UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V483000 (COMPONENT: FUEL SYSTEM, GASOLINE:DELIVERY:F... Read more
Incident date: Aug 11, 2011
I HAVE A 2004 VOLVO XC90 WITH 78,000 MILES ON IT AND THE TRANSMISSION NEEDS TO BE REPLACED. THIS IS RIDICULOUS FOR SUCH A NICE CAR. I DON'T HAVE $5,000 TO REPLACE A TRANSMISSION. VOLVO NEEDS TO STEP UP TO THE PLATE. *TR
Incident date: Jul 1, 2011
I'D LIKE TO ADD MY COMPLAINT TO THE LIST OF THOSE ALREADY REPORTING THE ABRUPT LOSS OF ALL ELECTRONICS, INCLUDING WINDSHIELD WIPERS AND ALL DASHBOARD GAUGES, DURING A RAINSTORM. MY ISSUE WAS ALSO IDENTIFIED AS A PREMATURELY CORRODED CENTRAL ELECTRONIC MODULE (CEM) CAUSED BY A DESIGN FLAW ALLOWING WATER TO ACCESS THE CEM CONNECTOR. I'M SHOCKED TO FIND OUT VOLVO KNEW ABOUT THIS IN 2005, WELL WITHI... Read more
Incident date: Jul 1, 2011
I'D LIKE TO ADD MY COMPLAINT TO THE LIST OF THOSE ALREADY REPORTING THE ABRUPT LOSS OF ALL ELECTRONICS, INCLUDING WINDSHIELD WIPERS AND ALL DASHBOARD GAUGES, DURING A RAINSTORM. MY ISSUE WAS ALSO IDENTIFIED AS A PREMATURELY CORRODED CENTRAL ELECTRONIC MODULE (CEM) CAUSED BY A DESIGN FLAW ALLOWING WATER TO ACCESS THE CEM CONNECTOR. I'M SHOCKED TO FIND OUT VOLVO KNEW ABOUT THIS IN 2005, WELL WITHI... Read more
Incident date: Aug 4, 2011
TL* THE CONTACT OWNS A 2008 VOLVO XC90. THE CONTACT STATED THAT HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION AND HAD TO USE BOTH HANDS WITH AN EXTREME AMOUNT OF FORCE TO REMOVE THE KEY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE LOCK CYLINDER HAD FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE VEHICLE WAS AWAITING REPA... Read more
Incident date: Aug 2, 2011
TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT WAS DRIVING 60 MPH WITH CRUISE CONTROL ACTIVATED WHEN THE VEHICLE BEGAN TO LOSE POWER ABNORMALLY. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC. THE MECHANIC PERFORMED A DIAGNOSTIC TEST AND ADVISED THAT THE FUEL PRESSURE SENSOR WAS DEFECTIVE. THE MECHANIC REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V22600... Read more
Incident date: Aug 1, 2011
I OWN A 2005 VOLVO S40 T5 WHICH I HAVE ENJOYED THUS FAR. HOWEVER EVERY ONCE IN A WHILE WHEN YOU INSERT THE KEY, WHICH IS AN ELECTRONIC KEY THE MESSAGE DISPLAY WILL DISPLAY "KEY ERROR TRY AGAIN." WHEN THIS HAPPENS THE CAR WILL NOT START AT ALL, NOTHING INSIDE THE CAR INCLUDING THE RADIO WILL WORK EITHER. AFTER 20 TO 30 TIMES TRYING TO START THE CAR THE KEY WILL EVENTUALLY START THE CAR. THERE ARE 2... Read more
Incident date: Aug 1, 2010
TL* THE CONTACT OWNS A 2004 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP, WHO DIAGNOSED THAT THE FUEL SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECAL... Read more
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2004 VOLVO S60. WHILE DRIVING 45 MPH, THE CONTACT STATED THAT AT ANY GIVEN TIME, THE VEHICLE WOULD STALL, THE STEERING WHEEL WOULD LOCK AND THE BRAKE PEDAL WOULD FAIL. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT THERE WAS A NHTSA CAMPAIGN ID NUMBER: 07V226000 (ENGINE AND ENGINE COOLING) RECALL. THE CONTACT NOTIFIED THE DEALER, AND THE DEALER TOLD THE CONTACT THAT T... Read more
Incident date: Aug 2, 2011
TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. AFTER THE FAILURE, THE CONTACT FOUND THE RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 07V226000 (ENGINE AND ENGINE COOLING). THIS RECALL ADDRESSED A FUEL PRESSURE SENSOR PROBLEM, WHICH WAS THE CAUSE OF THE CURRENT FAILURE. THE MANU... Read more
Incident date: Jul 25, 2011
BRAKES LIGHTS ALWAYS ON. TOOK CAR TO DEALER AND THEY ADVISED THAT WATER HAD LEAKED INTO CEM MODULE AND MAIN WIREHARNESS AND REQUIRED REPLACEMNET AT A COST OF $7000. KNOWN ISSUE TO VOLVO WITH SERVICE BULLETIN SENT TO DEALERS. FOUND INDEPENDENT VOLVO REPAIR SHOP WILLING TO REPLACE MODULE ONLY (SOFTWARE DOWNLOAD FROM DEALER) AND CLEAN BUILD-UP ON HARNESS CONNECTORS. REQUIRING REMOVAL OF PART OF DA... Read more
Incident date: Jul 11, 2011
TL* THE CONTACT OWNS A 1995 VOLVO 850. THE CONTACT STATED AFTER RECEIVING REPAIRS FOR RECALL NHTSA CAMPAIGN ID NUMBER: 04V368000 (COMPONENT: FUEL SYSTEM, GASOLINE: STORAGE), THE VEHICLE WAS STILL EXPERIENCING A FUEL LEAKAGE. THE CONTACT STATED THAT THE VEHICLE HAD TO BE TAKEN BACK TO THE DEALER AFTER IT FAILED TO PASS A SMOG TEST, AS A RESULT OF AN EVOP LEAKAGE. THE DEALER INSPECTED THE VEHICLE AN... Read more
Incident date: Jul 29, 2011
TL* THE CONTACT OWNS A 2004 VOLVO S60. WHILE DRIVING APPROXIMATELY 55 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE DECELERATED AND STALLED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE IN PARK AND TURNED THE KEY IN THE IGNITION TO RESTART THE ENGINE. AFTER THE VEHICLE WAS RESTARTED, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEAL... Read more
Incident date: Feb 14, 2004
TL* THE CONTACT OWNS 1999 VOLVO S80. THE CONTACT STATED THAT AFTER PARKING, SHE NOTICED THE VEHICLE WAS LEAKING POWER STEERING FLUID. THE VEHICLE WAS TAKEN TO A REPAIR SHOP, BUT THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VIN DID NOT QUALIFY FOR AN UNKNOWN RECALL THAT WAS MENTIONED ON TELEVISION. THE NHTSA CAMPAIGN ID WAS UNKNOWN.... Read more
Incident date: Jun 2, 2010
TL* THE CONTACT OWNS A 1994 VOLVO 940. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF WHEN THE AIRBAGS INADVERTENTLY DEPLOYED. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT WERE UNABLE TO GIVE A DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 220,000 AND THE CURRENT MILEAGE WAS 246,676.
Incident date: Jul 26, 2011
TL* THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD, THE VEHICLE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, THE CONTACT RESUMED OPERATION CAUTIOUSLY. THE VEHICLE WAS TAKEN AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER REGARDING... Read more