Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Sep 30, 2025
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that the door locks were independently locking and unlocking, and the hazard lights were flashing intermittently. The contact stated that the interior lights and the headlights were activated without the contact using the key fob or manually turning the lights on. The contact stated that the 12-Volt battery and alternator were re... Read more
Incident date: Sep 30, 2025
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that the door locks were independently locking and unlocking, and the hazard lights were flashing intermittently. The contact stated that the interior lights and the headlights were activated without the contact using the key fob or manually turning the lights on. The contact stated that the 12-Volt battery and alternator were re... Read more
Incident date: Aug 1, 2025
2019 Nissan Leaf, purchased in USA, 3 years ago. Moved to Canada and imported vehicle through proper methods. When entered into Canada and waiting for safety inspection paperwork, learned that there was an open recall. The open recall is for battery Level3 charging issues. Can catch fire. In order to get safety inspection paperwork, this recall needs to be resolved. Constantly communicating with N... Read more
Incident date: Sep 1, 2025
Rear window shattered due to heat
Incident date: Sep 1, 2025
I have this truck from 2024 , the safety recall came up from February 2025 . But the company not fixing this issue. I’m a rideshare platform driver . My rideshare company also remove this vehicle from their platform for open safety recall . I contacted with my dealer also the Toyota main phone number . They still not solving my issues . Please help me out I’m now job less person because of t... Read more
Incident date: Sep 20, 2025
Vehicle 2022 Tesla Model Y AWD with Long Range Battery (Steel Grey) VIN: [XXX] License Plate: [XXX] State: CA Production Date: 03/2022 Incident Date/Time: September 20, 2025 ~7:30 AM Location: [City, CA] Description: While using Tesla’s Full Self-Driving (FSD), the vehicle approached a construction zone with a red light. The car slowed as if preparing to stop, then suddenly veered towar... Read more
Crash
Incident date: Sep 25, 2025
My vehicle’s fuel delivery system failed after a recall repair. The in-tank fuel pump was replaced under recall by the dealer, even though I had no drivability complaints, no warning lights, and a full inspection that day confirmed no issues with my vehicle. Immediately after the recall pump replacement, the vehicle developed drivability problems including sputtering, hesitation, and failure to ... Read more
Incident date: Sep 25, 2025
My vehicle’s fuel delivery system failed after a recall repair. The in-tank fuel pump was replaced under recall by the dealer, even though I had no drivability complaints, no warning lights, and a full inspection that day confirmed no issues with my vehicle. Immediately after the recall pump replacement, the vehicle developed drivability problems including sputtering, hesitation, and failure to ... Read more
Incident date: Sep 25, 2025
1st incident vehicle lost power while operating. No way to operate hazard lights, steering and control goes dead and wipers come on continuously. 2nd incident car was returned from dealership. 15 minutes into the drive on a busy highway in Minneapolis car began to replicate similar issues. No power, no hazard lights, SOS call button is inoperable as well.
Incident date: Jul 25, 2024
The rear brake lights and turn signals on my 2025 Hyundai Tucson are not visible to following drivers due to their low placement and design. Multiple drivers have nearly rear-ended us because they could not see when I was braking or signaling. The lights function electrically, but their position makes them obstructed and not noticeable from normal following distances. This is a serious safety haza... Read more
Incident date: Sep 18, 2025
The contact owns a 2019 Dodge Charger. The contact stated that the driver's side headlight persistently failed to operate as needed, and the headlight bulb was replaced several times. The contact stated that while driving at an undisclosed speed, a Police Officer pulled the contact over because the headlight was inoperable. The contact stated that upon returning to the residence, the contact and h... Read more
Incident date: Sep 18, 2025
The contact owns a 2022 Toyota Tundra. The contact stated that while driving at approximately 70 MPH, the check engine warning light illuminated, and the messages “Low Power Mode” and “See Dealer” were displayed on the instrument cluster before the vehicle stalled. The contact was unable to restart the vehicle and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle an... Read more
Incident date: Sep 18, 2025
My car is a 2022 Volvo hybrid T8, 6-passenger XC90. I purchased the SUV in August of 2023 as a "certified pre-owned" vehicle with only 17,923 miles on it at the time of purchase. This SUV has been fine until within the last two to three months (July-Sept. 2025). Now, in Sept. of 2025, my SUV only has 30,795 miles and we have had it serviced regularly, as required, and taken care of it as respons... Read more
Incident date: Sep 15, 2025
Since I’ve got the vehicle i experienced issues with it not going in drive or reverse sporadically. I was air to obtain this in video and show it to the dealer for the first time Dec 2023. In addition and overtime it’s seems this issue may go hand and hand with the lane assist issue that had been known on Chevy models where they either don’t work of they don’t recognize the lanes correctly... Read more
Incident date: Sep 12, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more
Incident date: Sep 12, 2025
I am having to replace the engine for the second time in 3 year due to a design defect where the antifreeze is leaking into the cylinders and burning up the coolant and possibly cracked the head.
Incident date: Sep 1, 2025
The rims and the rotor have rusted together causing you to use excessive force to remove the lug nut holding on the tire and the nut snaps off.
Incident date: Aug 15, 2025
First I had my engine replaced in May 2025 under the recall and service advisor informed me it would be about 3 days before they completed the engine swap and it had to sit to make sure there were no leaks anywhere and in less than 24 hrs the called me and told me my truck was all done. I went to pick my truck up they had it waiting in the service line with the engine running, I heard a strange t... Read more
Incident date: Aug 20, 2025
There were several code error messages describing a fuel pump issue that also creates other engine components to fail. For my concern of the safety my life, I paid to tow my vehicle directly to the car dealership service department to be inspected and am currently waiting to be contacted of their findings. In order to be able to move my car from blocking traffic and out of harm's way, the error co... Read more
Incident date: Aug 18, 2025
engine begin to misfire and felt like it was ready to stall. within a minute of the misfiring the engine light came on. i was in the middle of highway struggling to get my vehicle to the dealership where purchased which thankfully was only 5mins away. tech heard noise coming from fuel pump near the engine and recommended replacing along with spark plug. after replacing tech advised me to take my v... Read more
Incident date: Aug 18, 2025
engine begin to misfire and felt like it was ready to stall. within a minute of the misfiring the engine light came on. i was in the middle of highway struggling to get my vehicle to the dealership where purchased which thankfully was only 5mins away. tech heard noise coming from fuel pump near the engine and recommended replacing along with spark plug. after replacing tech advised me to take my v... Read more
Incident date: Sep 6, 2025
The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed and coming to a stop, the steering wheel seized. There was no warning light illuminated. The contact stated that while attempting to make a turn, the steering wheel became difficult to maneuver. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made awa... Read more
Incident date: Sep 17, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was repaired. The contact stated that on a se... Read more
Incident date: Sep 16, 2025
The throttle body went bad while driving 55mph and 35mph. Over 5 times I could not accelerate while stepping on the gas peddle and it would stall out trying to get it to ford on the same road for 5 miles. I had to quickly stop and turn it back on with my flashers going less than 35mp on a 55mph road. This happened at first going around a corner you can not stop on due to no visual on the other sid... Read more
Incident date: Sep 16, 2025
The contact owns a 2015 Maserati Ghibli. The contact stated that after driving and arriving at his destination, the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic. The mechanic used a handheld scanner to retrieve DTC: P2402. The mechanic advised the contact that the issue was related to the fuel line. The vehicle was not repaired. The contact r... Read more
Incident date: Sep 16, 2025
Interior car speakers stopped working which made collision audio cues not operational. During driving no blind spot audio, turn signal, and other audio was playing
Incident date: Aug 17, 2025
Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system
Incident date: Aug 18, 2025
I received the recall notice approximately 2 weeks ago, the notice state “parts are anticipated to be available beginning in Q4 2025” so I did not schedule for an inspection. This morning, 09/16/2025, I was unable to accelerate after being stopped at a traffic light. I was able to get to a parking lot to have my car towed to an Infiniti Dealership/service center for $260 at their recommended t... Read more
Incident date: Oct 28, 2024
The instrument panel above the information display in my 2011 Mazda3 has warped and created a visible gap, which is a known defect previously covered under Mazda’s Special Service Program A9 (SSP A9). While originally described as a cosmetic issue, in my vehicle the gap now allows engine odors and emissions to enter the passenger cabin. This condition presents a safety and health risk to occupa... Read more
Incident date: Sep 15, 2025
The contact owns a 2022 Thor Motor Coach Tellaro built on a 2021 Ram 3500. The contact stated that while driving at an undisclosed speed, there was an abnormal thumping sound coming from the roof of the RV, prompting the contact to pull over to the shoulder of the roadway to investigate. After a visual inspection, the contact observed that the roof mounted solar panel had partially detached. Upon ... Read more
Incident date: Sep 15, 2025
Major engine failure in my 2019 Chevrolet Suburban Premier equipped with the 6.2L V8 engine (L87). Despite routine maintenance and responsible operation, the engine recently suffered a serious failure that has rendered the vehicle inoperable. After researching the issue and speaking with several service professionals, it appears this type of engine failure may not be isolated, but part of a broad... Read more
Incident date: Jun 7, 2025
The front strap that holds the gas tank up broke loose from the frame rusting out.
Incident date: Jun 7, 2025
DASH POPPED UP TIRE TRACATION NOT WORKING, TOOK TO DEALER AFTER I SCANNED. BRAKE MODULE IS BAD AND WAS TOLD COULD NOT DRIVE UNTIL REPLACED, DUE POSSIBLE LOSS OF CONTROL. ABS BRAKE MODULE PN#68295368AC NEEDS REPLACING. THE DEALER AT THE TIME SAID THE PART WAS BACK ORDERED WITH 5 WAITING FOR OVER 2-3 MONTHS. THAT WAS AUGUST 5TH. I HAVE CHECKED WITH DEALER EVERY WEEK SINCE, ON THE PART AND STILL NO... Read more
Incident date: Jun 7, 2025
i bought a brand new truck in march 19 2025. it was a Volvo vnl 860 tractor. The incident happened on June, 7, 2025. i was driving on i81 northbound near exit 228 Verona city, Augusta County. i was in the left lane and my speed was 70 mph and approaching a bridge suddenly a SUV from right lane comes into my lane and hit my truck from right and then comes in front of my truck makes a direct front i... Read more
Crash
Fire
2 injured
Incident date: Jul 1, 2025
While traveling in my 2019 Honda Odyssey (40,000 mile) the vehicle completely shut off and placed itself into neutral. The warning lights for emissions system problem, brake problem, and parking assist problem lit up on the dashboard. The vehicle went into neutral and would not allow me to drive at all. Then the vehicle shut off all within 30 seconds. The vehicle would then not restart and now i h... Read more
Incident date: Sep 10, 2025
Was pulling into parking spot when car went haywire and started accelerating on its own. It would not stop until it has hit 5 cars and crashed into a cement wall. The brakes did NOT stop the acceleration. This occurred at the exact same time there was an incoming call which was not answered. The airbags did NOT deploy. The car appears to be totaled and has been towed to a State Farm affiliated a... Read more
Incident date: Sep 9, 2025
I have a 2021 ram 1500 and the belt started to make a lot of noise. I got it to the dealership and they had it a whole month and a half. They said it was the alternator but no it was something called a MGU (motor generator unit). Can't find it no where in the country. Im stuck with a 50k truck that I can drive. Warranty can't fix it and now I can't sleep.
Incident date: Sep 9, 2025
water intrusion into the spare tire well compartment and the battery compartment affecting the battery and starter.
Incident date: Sep 9, 2025
While driving my 2025 RAM 2500, the entire digital dash is intermittently going dark and will stay dark for several minutes, powering back up and functions as it should then goes back out. This presents the possibility for significant hazard potential as all visual indicators for speed etc are lost. The vehicle loses the ability to use turn signals as well as many other functions while this is occ... Read more
Incident date: Dec 2, 2024
On rare occasions (about once every 500 miles), when uniformly applying force to the brake pedal, the deceleration suddenly ceases and the vehicle seems to jerk forward. To a passenger, it feels like the driver's foot slipped off the brake pedal, but the driver continued to provide the same uniform force to the brake pedal and lost all deceleration. Typically, the driver is startled and presses... Read more
Incident date: Dec 2, 2024
The contact owns a 2020 Hyundai Kona. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated there was a pinging sound inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for a multi-point inspection, and it was confirmed that the oil level was extremely low. The contact stated that an oil consumpt... Read more
Incident date: Dec 2, 2024
My car was backed into July 4, 2024, unoccupied and had damage done to the hood and front light and bumper. The person who hit the car had insurance and I took it to a local collison company for the repairs In November 2024. (Insured would not return calls to insurance company so it took this long for repairs) I began taking it to Volvo OC in December because the sensors were constantly lighting... Read more
Incident date: Sep 5, 2025
Driving at night , headlights low beam were weak and did not project far enough for me to see objects, the headlights cut off with complete darkness above a certain height I feel the car is unsafe to drive at night in low light situations , also raining conditions make the weak headlights worse
Incident date: Sep 5, 2025
Subject: Supplemental Evidence – ODI Complaint [NHTSA complaint 1663939 and 11673063.] Dear NHTSA, I am submitting supplemental evidence regarding my complaint of loss of propulsion in my 2022 Jeep Grand Cherokee 4xe (VIN ending [XXX] ). On September 4, 2025, Chrysler (FCA US, LLC) filed Recall 25V576 covering 91,787 Jeep Grand Cherokee PHEVs (2022–2026) for the exact defect I reported: a ... Read more
Incident date: Sep 3, 2025
The transmission failed in October 2023 on my way home from work. Brought it to a transmission place and had another one put in. Cost $6k - The truck is now at another mechanic as it broke down again while driving home from work - transmission and engine this time. Mechanic says needs new transmission and timing chain kit - Cost $10k This is a truck that has 100k miles on it and only 6 years old. ... Read more
Incident date: Aug 25, 2025
in reference to NHTSA Recall No: 25V347 & Manufacturer Recall No:25S53. according to ford my vin does not apply due to the dates within the recall. both of my B pillar outside trim have been separated from the vehicle, just like it states in the recall. i replaced the passenger side last year, now my drivers side is blown off. due to the sticky tape holding them on. when i asked ford they said the... Read more
Incident date: Aug 13, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that on several occasions while the vehicle was started, the check engine, brake system, and another unknown warning light illuminated. Additionally, the messages brake system failure, steering wheel failure, low oil, and two other unknown messages were displayed. The contact also stated that the rear-view camera remained displayed while ... Read more
Incident date: Aug 13, 2025
car flashes transmission low fluid and gives a code of p193b-79. when trans downshifts upshifts will not happened. to clear the problem you have to turn car off and on , and then normal operation resumes, but shifting is now slower. and sluggish. this is the second transmission to have this problem. Seem hyundai has not fixed it from the 2022 recall.
Incident date: Dec 31, 1969
While driving my 2019 Honda Accord, the engine began misfiring and losing power. A diagnostic scan showed misfire codes (P0300–P030X). The issue was traced to coolant leaking into the combustion cylinder due to a head gasket defect. This caused engine hesitation, reduced acceleration, and risk of stalling while in traffic. I have learned that Honda has issued a Technical Service Bulletin (TSB) f... Read more
Incident date: Dec 31, 1969
Check engine light came on intermittantly and would turn off. When it stayed on I took it into the dealer who diagnosed leak of coolant into number 3 cylinder, requiring a new engine. This happened at just above 65,000 miles. Car is starting and driving rough, some erratic acceleration and is worse every day.