Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Sep 1, 2011
MAKING A LEFT TURN, CHANGING LANES, SLOWING DOWN. ENGINE REVVED UP TO NEAR MAXIMUM. I WAS ABLE TO CONTROL THE VEHICLE. AFTER ENGINE RETURNED TO NORMAL SPEED, NO FURTHER PROBLEMS UNTIL 12/14/11. ON THAT DATE, A REPEAT OF THE SURGE. I HAVE OWNED THIS CAR FOR 7 YEARS. THESE INCIDENTS HAPPENED ONLY AFTER THE LAST SERVICE AT THE DEALER. *TR
Incident date: Sep 1, 2011
MAKING A LEFT TURN, CHANGING LANES, SLOWING DOWN. ENGINE REVVED UP TO NEAR MAXIMUM. I WAS ABLE TO CONTROL THE VEHICLE. AFTER ENGINE RETURNED TO NORMAL SPEED, NO FURTHER PROBLEMS UNTIL 12/14/11. ON THAT DATE, A REPEAT OF THE SURGE. I HAVE OWNED THIS CAR FOR 7 YEARS. THESE INCIDENTS HAPPENED ONLY AFTER THE LAST SERVICE AT THE DEALER. *TR
Incident date: Jul 25, 2007
THE CAR WAS PURCHASED NEW AND CAME EQUIPPED WITH PIRELLI TIRES. WE FOUND THEM FLAT ON MULTIPLE OCCASIONS (AT LEAST 5) AND HAD ONE FLAT WHILE DRIVING. NO CRASHES THUS FAR. WE THOUGHT IT TO BE A FAULT OF THE TIRES. NO PUNCTURES WERE EVER FOUND WHEN TAKEN TO BE REPAIRED. WE PUT ONE DUNLOP ON THE CAR THINKING THAT IF IT STAYED PROPERLY INFLATED, THEN SURELY THE PROBLEM WOULD BE THE PIRELLI BRANDE... Read more
Incident date: Dec 12, 2011
DRIVING ON FREEWAY AT NIGHT, EXPERIENCED A SUDDEN LOSS OF POWER. ENGINE CHECK LIGHT CAME ON. FORTUNATELY COASTED TO A STOP ON AN EXIT RAMP. UPON STOPPING OBSERVED SMOKE COMING THROUGH THE EDGES OF THE HOOD. TURNED OFF THE IGNITION AND EXITED THE CAR. NOTICED A FLAME UNDER THE ENGINE COMPARTMENT. WITHIN ONE MINUTE THE FRONT END OF THE CAR BURST INTO FLAMES AND BURNED IN A BRIGHT YELLOW FIREBA... Read more
Fire
Incident date: Dec 12, 2011
DRIVING ON FREEWAY AT NIGHT, EXPERIENCED A SUDDEN LOSS OF POWER. ENGINE CHECK LIGHT CAME ON. FORTUNATELY COASTED TO A STOP ON AN EXIT RAMP. UPON STOPPING OBSERVED SMOKE COMING THROUGH THE EDGES OF THE HOOD. TURNED OFF THE IGNITION AND EXITED THE CAR. NOTICED A FLAME UNDER THE ENGINE COMPARTMENT. WITHIN ONE MINUTE THE FRONT END OF THE CAR BURST INTO FLAMES AND BURNED IN A BRIGHT YELLOW FIREBA... Read more
Fire
Incident date: Dec 7, 2011
WHILE DRIVING ALONG WITH FUEL INDICATOR READING 1/4 - 1/2 TANK REMAINING, MY 2008 XC70 ENGINE COMPLETELY STALLS OUT. THIS HAS HAPPENED TWICE AND BOTH TIMES COULD HAVE BEEN POTENTIALLY VERY DANGEROUS. I AM SICKENED TO LEARN THERE IS A RECALL FOR THE 2011 MODEL (SOFTWARE CALIBRATION FOR THE FUEL CUT-FUNCTIONALITY IN THE ENGINE CONTROL MODULE IS TOO SENSITIVE) BUT NOT THE 2008! THANKS VOLVO!! *TR
Incident date: Dec 8, 2011
COUNTER BALANCE SHAFT FAILURE LEADING TO COMPLETE ENGINE FAILURE. DEFECTIVE DESIGN. *TR
Incident date: Dec 12, 2011
I HAD THE TRANSMISSION SERVICE ENGINE LIGHT COME ON. I TOOK IT TO THE MECHANIC AND HE SAID THE COOLANT HAS LEAKED INTO TO THE TRANSMISSION CAUSING THE TRANSMISSION TO GIVE OUT. THEY SAID IT NEEDS REPLACED AT A COST OF 6000. THIS WOULD BE THE 3 RD TRANSMISSION IN THIS CAR ALONE. THEIR ARE MULTIPLE PEOPLE WITH THE SAME PROBLEM. THIS IS VOLVOX FAULT AND IT NEEDS REPLACED ON THEIR DIME. *TR
Incident date: Dec 9, 2011
12/9/2011 WHILE ON AN INCLINE DRIVING AT APPROXIMATELY 25 MPH BRAKES FAILED, EVEN AFTER PRESSING PEDAL ALL THE WAY TO THE FLOOR, CAR FAILED TO STOP CAUSING COLLISION WITH VEHICLE IN FRONT DESPITE MORE THAN NECESSARY BRAKING DISTANCE MAINTAINED BETWEEN TWO VEHICLES AND UNDER CLEAR, SUNNY CONDITIONS. NOTE: DEALER HAD COMPLETED 10-POINT INSPECTION DURING OIL CHANGE 14 DAYS BEFORE OCCURRENCE. 8/2011... Read more
Crash
1 injured
Incident date: Nov 25, 2011
ENGINE STALLED WHILE THE CAR WAS IN A MOVING MOTION. A CRACKED CASE OF THE BREATHER SENSOR DAMAGED IDLE AIR CONTROL VALVE AND BLOWN THE FUSE FOR THE ENGINE SENSORS.THIS IS A VERY SERIOUS PROBLEM. LUCKILY, I WAS NOT ON HIGH WAY AND RUNNING 65 MILES A HOUR. MY SON AND I WOULD BE KILLED. WITHOUT WARNING, ONE FAILED SENSOR BLOWN OTHER ENGINE SENSORS' FUSE THAT ON THE SAME CIRCUIT. NO DOUBT THERE IS AN... Read more
Incident date: Nov 25, 2011
ENGINE STALLED WHILE THE CAR WAS IN A MOVING MOTION. A CRACKED CASE OF THE BREATHER SENSOR DAMAGED IDLE AIR CONTROL VALVE AND BLOWN THE FUSE FOR THE ENGINE SENSORS.THIS IS A VERY SERIOUS PROBLEM. LUCKILY, I WAS NOT ON HIGH WAY AND RUNNING 65 MILES A HOUR. MY SON AND I WOULD BE KILLED. WITHOUT WARNING, ONE FAILED SENSOR BLOWN OTHER ENGINE SENSORS' FUSE THAT ON THE SAME CIRCUIT. NO DOUBT THERE IS AN... Read more
Incident date: Dec 9, 2011
LAST SUMMER WE PURCHASE A 2004 VOLVO XC 90 AND AFTER REVIEW OF CARFAX NOTICE WE SAW A RECALL ON THE FUEL PUMP. WE TOOK IT IN FOR THE RECALL AND VOLVO OF NEW BERN, NC CHANGE OUT THE PART. I HAVE NOTICED A STRONG SMELL OF GAS AND THE VOLVO IS LEAKING OUT FUEL FROM WHERE THE FUEL TANK IS LOCATED UNDER THE PASSENGER SEAT ON THE DRIVER SIDE. WE HAVE NOTIFIED BOTH VOLVO HOME OFFICE ASWELL AS VOLVO OF... Read more
Incident date: Dec 30, 2010
2004 VOLVO S80. CONSUMER IS REQUESTING REIMBURSEMENT FOR THE FUEL PUMP REPLACEMENT DUE TO IT LEAKING. *TGW THE CONSUMER IS SEEKING REIMBURSEMENT. THE CONSUMER SENT IN A RECALL LETTER REGARDING THE FUEL PUMP. *JB
Incident date: Jun 6, 2011
INTERMITTENT SUDDEN LOSS OF POWER AT FREEWAY SPEEDS AND IN TOWN .. VERY DANGEROUS !!! FUEL PRESSURE SWITCH PART NO. 8699449 HAS FAILED. VOLVO MODEL S60 IN YEARS 2003, 2004 HAVE BEEN RECALLED FOR SAME PROBLEM. VOLVO MODEL S40 & V70 IN YEAR 2005 & 2006 HAVE BEEN RECALLED FOR SAME PROBLEM. THE PRESSURE SWITCH WITH PART NUMBER 8699449 IS THE REAL PROBLEM ACROSS ALL VOLVO MODELS AND RECALLS SHOULD... Read more
Incident date: Nov 3, 2008
I HAVE HAD TO REPLACE THE ENGINE COOLING SYSTEM (RADIATOR) TWICE FOR THIS CAR IN LESS THAN 66K. WHILE YOU ARE DRIVING, THE WARNING "STOP CAR IMMEDIATELY COOLANT LOW" COMES ON. VOLVO HAS CHANGED THE SUPPLIER FOR THIS PART, WHICH TELLS ME THEY KNOW IT IS A PROBLEM. NOT ONLY IS THIS SCARY, BUT THE COST TO REPLACE (WITH LABOR) IS OVER $1,300. I THINK THIS IS BOTH A HAZARD FOR THE DRIVER, OTHER DRI... Read more
Incident date: Dec 1, 2011
RADIO FAILS TO RELIABLY POWER UP AND AFTER OCCASIONALLY OPERATING, CEASES TO WORK AFTER A FEW MINUTES. RADIO INTERFACES WITH REAR COLLISION AVOIDANCE SYSTEM, WHICH IS NOW NONOPERATIONAL. *TR
Incident date: Dec 1, 2011
RADIO FAILS TO RELIABLY POWER UP AND AFTER OCCASIONALLY OPERATING, CEASES TO WORK AFTER A FEW MINUTES. RADIO INTERFACES WITH REAR COLLISION AVOIDANCE SYSTEM, WHICH IS NOW NONOPERATIONAL. *TR
Incident date: Oct 28, 2010
WHILE DRIVING ON THE HIGHWAY AT NIGHT, ALL ELECTRICAL INDICATORS ON DASHBOARD INCLUDING THE TURN SIGNALS STOP WORKING THEN THE VEHICLE STARTED SLOWING DOWN. AFTER STOPPING I WAS UNABLE TO OPEN GAS TANK AND TAILGATE WHERE THE BATTERY IS LOCATED. I TOOK THE VEHICLE TO THE VOLVO DEALER AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT. NOW THIS HAS HAPPEN 7 MORE TIMES. I AM A SINGLE PARENT WITH MINOR CH... Read more
Incident date: Oct 28, 2010
WHILE DRIVING ON THE HIGHWAY AT NIGHT, ALL ELECTRICAL INDICATORS ON DASHBOARD INCLUDING THE TURN SIGNALS STOP WORKING THEN THE VEHICLE STARTED SLOWING DOWN. AFTER STOPPING I WAS UNABLE TO OPEN GAS TANK AND TAILGATE WHERE THE BATTERY IS LOCATED. I TOOK THE VEHICLE TO THE VOLVO DEALER AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT. NOW THIS HAS HAPPEN 7 MORE TIMES. I AM A SINGLE PARENT WITH MINOR CH... Read more
Incident date: Oct 28, 2010
WHILE DRIVING ON THE HIGHWAY AT NIGHT, ALL ELECTRICAL INDICATORS ON DASHBOARD INCLUDING THE TURN SIGNALS STOP WORKING THEN THE VEHICLE STARTED SLOWING DOWN. AFTER STOPPING I WAS UNABLE TO OPEN GAS TANK AND TAILGATE WHERE THE BATTERY IS LOCATED. I TOOK THE VEHICLE TO THE VOLVO DEALER AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT. NOW THIS HAS HAPPEN 7 MORE TIMES. I AM A SINGLE PARENT WITH MINOR CH... Read more
Incident date: Nov 25, 2011
TL* THE CONTACT OWNS A 2005 VOLVO XC70. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER THE FAILURE AND TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 109,900 AND THE CURRENT MIL... Read more
Incident date: Nov 25, 2011
TL* THE CONTACT OWNS A 2005 VOLVO XC70. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER THE FAILURE AND TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 109,900 AND THE CURRENT MIL... Read more
Incident date: Aug 27, 2010
TL* THE CONTACT OWNS A 1992 VOLVO 240. THE CONTACT STATED THAT HE PURCHASED A PLASTIC FUEL LINE (PART NUMBER: 3547865) BUT THE COMPONENT FAILED. THE DEALER WAS NOTIFIED OF THE FAILURE ADVISED THAT HE CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THEY WOULD RETURN HIS CALL WITHIN THE NEXT TWO DAYS AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 215,000. KMJ
Incident date: Dec 21, 2010
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE BEGAN TO SHAKE BACK AND FORTH UNCONTROLLABLY. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE FOUR WHEEL DRIVE MOTOR WAS NOT ENGAGING AND WOULD HAVE TO BE REPLACED. THE FOUR WH... Read more
Incident date: Nov 1, 2011
THE BALANCER BEARING AND SHAFT ON THE 2005 VOLVO XC90 SUV IS DEFECTIVE IN THE FIRST 6000 VEHICLES MANUFACTURED FOR THAT MODEL YEAR. THE BALANCER SHAFT BEARING CAN GO BAD AT ANY TIME WITHOUT WARNING, CAUSING CATASTROPHIC ENGINE DAMAGE. IF THIS HAPPENS ON A HIGHWAY WHILE TRAVELING AT A HIGH RATE OF SPEED, THE RESULTS COULD BE DEADLY. VOLVO NORTH AMERICA IS AWARE OF THIS AND DOES NOTHING TO ADDRESS ... Read more
Incident date: Nov 23, 2011
DRIVING ON CITY STREET AT ABOUT 30-35 MPH. AS I APPROACHED INTERSECTION I TOOK FOOT OFF ACCELERATOR PEDAL AND STEPPED ON BRAKE PEDAL TO SLOW DOWN AND STOP AT INTERSECTION. AS I STEPPED ON BRAKE PEDAL, I COULD HEAR ENGINE START ACCELERATING AND CAR WOULDN'T STOP. I NOTICED TACH READING BETWEEN 4 AND 5. ALTHOUGH ENGINE WAS ACCELERATING AND VEHICLE WAS MOVING FORWARD IT WAS NOT MOVING AT EXCESSIV... Read more
Incident date: Nov 23, 2011
DRIVING ON CITY STREET AT ABOUT 30-35 MPH. AS I APPROACHED INTERSECTION I TOOK FOOT OFF ACCELERATOR PEDAL AND STEPPED ON BRAKE PEDAL TO SLOW DOWN AND STOP AT INTERSECTION. AS I STEPPED ON BRAKE PEDAL, I COULD HEAR ENGINE START ACCELERATING AND CAR WOULDN'T STOP. I NOTICED TACH READING BETWEEN 4 AND 5. ALTHOUGH ENGINE WAS ACCELERATING AND VEHICLE WAS MOVING FORWARD IT WAS NOT MOVING AT EXCESSIV... Read more
Incident date: Sep 1, 2011
BEGAN EXPERIENCING WHAT I NOW REALIZE MANY, MANY PEOPLE WITH THIS MODEL/YEAR HAVE EXPERIENCED WITH LURCHING, REVVING HIGH AND JERKING FORWARD, AND MISSING IN DRIVE (WITH TRANSMISSION). VOLVO HAS TOLD MANY THAT A SOFTWARE UPDATE WILL FIX THIS PROBLEM, BUT IT DOES NOT FIX THE PROBLEM...AT ALL. I HOPE THIS WILL BE INVESTIGATED SO THAT A RECALL CAN BE ISSUED THAT WILL FIX THE PARTS/MECHANICS OF THIS R... Read more
Incident date: Dec 1, 2011
TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE INSTRUMENT PANEL FAILED. AFTER STOPPING THE VEHICLE AND RESTARTING, THE PANEL AND THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER WAS CONTACTED AND THEY ADVISED HER THAT THE AIR BAG MAY NEED REPLACEMENT. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AW... Read more
Incident date: Dec 1, 2011
TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE INSTRUMENT PANEL FAILED. AFTER STOPPING THE VEHICLE AND RESTARTING, THE PANEL AND THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE DEALER WAS CONTACTED AND THEY ADVISED HER THAT THE AIR BAG MAY NEED REPLACEMENT. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AW... Read more
Incident date: Nov 30, 2011
TRANSMISSION FAILED WITH NO WARNING. FLUID IS IN GREAT SHAPE, BAD TRANSMISSION. *TR
Incident date: Oct 15, 2011
THE LEAKING FUEL RAIL SPURTS GASOLINE ONTO THE HOT AUTOMOBILE ENGINE, CAUSING GASOLINE FUMES IN THE PASSENGER COMPARTMENT AND IS POTENTIALLY DANGEROUS. THERE IS RISK OF FIRE DUE TO THIS HAZARD. VOLVO DEALERS ARE AWARE THAT THIS PROBLEM EXISTS. I HAVE CONTACTED VOLVO NA CUSTOMER CARE BUT THEY HAVE NOT PROVIDED AN ACCEPTABLE RESPONSE. THIS COMPLAINT IS AN ADDENDUM TO A PREVIOUS COMPLAINT BY ANOTHER ... Read more
Incident date: Oct 15, 2011
THE LEAKING FUEL RAIL SPURTS GASOLINE ONTO THE HOT AUTOMOBILE ENGINE, CAUSING GASOLINE FUMES IN THE PASSENGER COMPARTMENT AND IS POTENTIALLY DANGEROUS. THERE IS RISK OF FIRE DUE TO THIS HAZARD. VOLVO DEALERS ARE AWARE THAT THIS PROBLEM EXISTS. I HAVE CONTACTED VOLVO NA CUSTOMER CARE BUT THEY HAVE NOT PROVIDED AN ACCEPTABLE RESPONSE. THIS COMPLAINT IS AN ADDENDUM TO A PREVIOUS COMPLAINT BY ANOTHER ... Read more
Incident date: Nov 28, 2011
I PURCHASED MY 04' XC 90 SIX MONTHS AGO FROM A PRIVATE PARTY (ORIGINAL OWNER) WHO KEPT THE CAR IN IMMACULATE CONDITION. THE REASON I PURCHASED A VOLVO WAS THAT I WANTED A DEPENDABLE AND SAFE CAR FOR MYSELF AND MY YOUNG CHILDREN. RECENTLY, I WAS LEFT STRANDED WITH MY CHILDREN AND NO CELL SERVICE BECAUSE MY KEY WOULD NOT TURN PAST POSITION ONE TO TURN ON THE CAR. THERE WERE NO SIGNS THAT THE CAR ... Read more
Incident date: Nov 28, 2011
I PURCHASED MY 04' XC 90 SIX MONTHS AGO FROM A PRIVATE PARTY (ORIGINAL OWNER) WHO KEPT THE CAR IN IMMACULATE CONDITION. THE REASON I PURCHASED A VOLVO WAS THAT I WANTED A DEPENDABLE AND SAFE CAR FOR MYSELF AND MY YOUNG CHILDREN. RECENTLY, I WAS LEFT STRANDED WITH MY CHILDREN AND NO CELL SERVICE BECAUSE MY KEY WOULD NOT TURN PAST POSITION ONE TO TURN ON THE CAR. THERE WERE NO SIGNS THAT THE CAR ... Read more
Incident date: Nov 1, 2011
2000 S70 VOLVO. CONSUMER WRITES IN REGARDS TO ELECTRONIC THROTTLE AND VEHICLE SPEED *TGW THE CONSUMER STATED THE ETS LIGHT ILLUMINATED AS THE VEHICLE WAS ACCELERATING BY ITSELF AND THEN WENT INTO LIMP MODE. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE THROTTLE BODY WAS REPLACED. ALSO, A SOFTWARE UPGRADE WAS NEEDED, BECAUSE THE VEHICLE WOULD NOT START. *JB
Incident date: Nov 14, 2011
I OWN A '07 VOLVO S40 WITH 78,000 MILES. IT BEGAN MAKING A LOUD WHISTLING NOISE COMING FROM THE OIL DIPSTICK. AFTER RESEARCHING ONLINE I FOUND THAT IT WAS A KNOWN PROBLEM BY VOLVO AND THE DEFECTIVE PART IS COVERED UNDER AN EXTENDED WARRANTY, HOWEVER THIS DEFECTIVE PART CAUSES EXCESSIVE DAMAGE TO THE ENGINE THAT IS NOT COVERED BY VOLVO. IT IS NOW UP TO THE CONSUMER TO PAY FOR THE ENGINE DAMAGE OR I... Read more
Incident date: Oct 1, 2011
DEFECTIVE FUEL PUMP STARTED LEAKING AS DESCRIBED IN NHTSA ACTION NUMBER PE09039. THE CONSUMER BELIEVED THE LEAK WAS DUE TO A DEFECTIVE FUEL PUMP PART, THAT DEVELOPED CRACKS BECAUSE THE VEHICLE WAS IN A LOCATION WITH EXTREME CLIMATES AND TEMPERATURE CYCLING AS DESCRIBED IN RECALL 09V483000. THE MECHANIC FOUND GAS LEAKING FROM THE TOP PLASTIC PORTION OF THE FUEL PUMP ASSEMBLY FLANGE. UPDATED 12/15... Read more
Incident date: Nov 23, 2011
THE CAR BEGAN MAKING HOWLING NOISES WHEN TURNING RIGHT. THE NOISES WERE COMING FROM THE RIGHT FRONT WHEEL AREA. THE CAR IS AN AWD MODEL WITH MANUAL 6 SPEED TRANSMISSION. IT WAS TAKEN TO THE DEALER TO DETERMINE THE SOURCE OF THE NOISE. INVESTIGATION REVEALED THAT THE RIGHT FRONT HUB ASSEMBLY WAS FAILING AND REQUIRED REPLACEMENT. HAD THIS COMPONENT LOCKED UP, STEERING CONTROL WOULD BE LOST AND ... Read more
Incident date: Nov 23, 2011
THE CAR BEGAN MAKING HOWLING NOISES WHEN TURNING RIGHT. THE NOISES WERE COMING FROM THE RIGHT FRONT WHEEL AREA. THE CAR IS AN AWD MODEL WITH MANUAL 6 SPEED TRANSMISSION. IT WAS TAKEN TO THE DEALER TO DETERMINE THE SOURCE OF THE NOISE. INVESTIGATION REVEALED THAT THE RIGHT FRONT HUB ASSEMBLY WAS FAILING AND REQUIRED REPLACEMENT. HAD THIS COMPONENT LOCKED UP, STEERING CONTROL WOULD BE LOST AND ... Read more
Incident date: Nov 28, 2011
I OWN A 2005 VOLVO S60. WHEN DRIVING TODAY TO WORK, WITH NO WARNING, THE VEHICLE STALLED. I WAS UNABLE TO CONTROL THE GAS AND THE STEERING BECAME ROUGH. HITTING THE ACCELERATOR DID NOTHING. I WAS ABLE TO SLOW THE VEHICLE TO THE SIDE OF THE ROAD. ONCE I TURNED IT OFF AND BACK ON IT RESTARTED. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE RESULTED IN A MAJOR ACCIDENT. RESEARCH SHOWS THAT T... Read more
Incident date: Nov 28, 2011
I OWN A 2005 VOLVO S60. WHEN DRIVING TODAY TO WORK, WITH NO WARNING, THE VEHICLE STALLED. I WAS UNABLE TO CONTROL THE GAS AND THE STEERING BECAME ROUGH. HITTING THE ACCELERATOR DID NOTHING. I WAS ABLE TO SLOW THE VEHICLE TO THE SIDE OF THE ROAD. ONCE I TURNED IT OFF AND BACK ON IT RESTARTED. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE RESULTED IN A MAJOR ACCIDENT. RESEARCH SHOWS THAT T... Read more
Incident date: Jul 28, 2010
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE JERKED VIOLENTLY AND WOULD NOT SHIFT IN OR OUT OF GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 97,000.
Incident date: Sep 23, 2009
WHILE DRIVING THE VEHICLE THE REAR OF THE VEHICLE SWAYED & THERE WAS A CLUNKING SOUND THAT WAS HEARD. UPON INSPECTION THE REAR COIL SPRINGS WERE BROKEN ON BOTH SIDES. WHILE DRIVING THE CAR LAST WEEK WITH JUST 130,000 MILES THE FRONT END STARTED CLUNKING. UPON INSPECTION THE FRONT COIL SPRINGS WERE ALSO FOUND BROKEN.
Incident date: Nov 26, 2009
TL* THE CONTACT OWNS A 2006 VOLVO V70. THE CONTACT STATED THAT THE VEHICLE WOULD LUNGE WHILE DRIVING. THE DEALER DIAGNOSED THAT THE VEHICLE WOULD NEED A NEW TRANSMISSION. THE MANUFACTURER WAS NOTIFIED AND NEGOTIATED TO PAY FOR A PERCENTAGE OF THE PARTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 65,000.
Incident date: Oct 24, 2011
TL* THE CONTACT OWNS A 2000 VOLVO S70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LUNGE FORWARD. THE CONTACT APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE AND THE ELECTRONIC THROTTLE SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTO REPAIR SHOP. THE MECHANIC STATED THAT THE ACTUATOR, THE ELECTRONIC THROTTLE AND HOUSING WOULD ... Read more
Incident date: Nov 1, 2010
TL* THE CONTACT OWNS A 1999 VOLVO S80. WHILE THE VEHICLE WAS PARKED THE CONTACT SMELLED A STRONG FUEL ODOR IN THE VEHICLE. THE SMELL WAS COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THE FUEL PUMP WAS FRACTURED AND HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAIL... Read more
Incident date: Nov 7, 2011
TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT WAS DRIVING 30 MPH WHEN THE SMELL OF FUEL EMITTED FROM THE REAR PASSENGER COMPARTMENT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY CONFIRMED THAT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER : 09V483000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE FAILURE AND THE CU... Read more
Incident date: Sep 28, 2011
TL* THE CONTACT OWNS A 2006 VOLVO V70. THE CONTACT STATED THAT ONE OF THE TIRES WOULD FREQUENTLY LEAK AIR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS A HOLE IN THE WHEEL. THE CONTACT REPLACED THE WHEEL AND WITHIN A COUPLE OF MONTHS, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 44,7... Read more
Incident date: Nov 17, 2011
I JUST BOUGHT A SUNSHINE KIDS JUVENILE PRODUCTS RADIAN XTSL CONVERTIBLE CAR SEAT. I HAD IT INSTALLED REAR-FACING BY A CHILD PASSENGER SAFETY TECHNICIAN USING THE SUPERLATCH OPTION. THE TIGHTENING MECHANISM FOR THE SUPERLATCH STRAP WAS BUMPED BY MY HAND WHEN I WAS SITTING IN THE SEAT NEXT TO THE CAR SEAT. THE SUPERLATCH STRAP BECAME LOOSE AND THE INSTALL WAS NO LONGER SAFE. (RELATED VEHICLE INF... Read more