Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jun 17, 2012
THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH... Read more
Incident date: Jun 17, 2012
THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH... Read more
Incident date: Jun 6, 2012
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TRANSMISSION FAILED. THE TRANSMISSION SERVICE REQUIRED LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED REPLACING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILE... Read more
Incident date: Mar 9, 2011
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE TRANSMISSION FAILED. THE VEHICLE STOPPED ACCELERATING AND THE SPEED DROPPED TO ZERO. THE CONTACT PULLED TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE AND THE VEHICLE ACCELERATED BUT WOULD NOT EXCEED BEYOND SECOND GEAR. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE... Read more
Incident date: Jun 5, 2012
TL* THE CONTACT OWNS A 2002 VOLVO V70. THE CONTACT STATED THAT THE VEHICLE SMELLED OF GASOLINE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP) WHICH WOULD REPLACE THE FUEL PUMP FLANGE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL... Read more
Incident date: Nov 1, 2011
TL* THE CONTACT OWNS A 2002 VOLVO C70. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT PROPERLY. SPORADICALLY, IT WOULD SEEM TO SHIFT INTO PARK WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT EVENTUALLY, THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHERE THE TRANSMISSION WAS REBUILT. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 78,000. THE VIN WAS NOT A... Read more
Incident date: May 13, 2011
DRIVING FROM PHX TO TUS AT 75 MI OUT OF PHX AT ABOUT 2200HRS. THE CAR COMPLETELY FAILED FOR FRACTION OF A SECOND THEN RESUMED NORMAL OPERATION UNTIL ARRIVING AT DESTINATION 10 MI. LATER. THE SECOND TIME A WEEK LATER WAS TRAVELING TO PHX AT 1800 HRS. 70MI OUT OF TUS. THE CAR FAILED LIKE THE FIRST TIME THEN A FEW SECONDS LATER DID IT AGAIN REACHED DESTINATION ABOUT 15MI. LATER. WHEN THIS HAPPENS THE... Read more
Incident date: May 13, 2011
DRIVING FROM PHX TO TUS AT 75 MI OUT OF PHX AT ABOUT 2200HRS. THE CAR COMPLETELY FAILED FOR FRACTION OF A SECOND THEN RESUMED NORMAL OPERATION UNTIL ARRIVING AT DESTINATION 10 MI. LATER. THE SECOND TIME A WEEK LATER WAS TRAVELING TO PHX AT 1800 HRS. 70MI OUT OF TUS. THE CAR FAILED LIKE THE FIRST TIME THEN A FEW SECONDS LATER DID IT AGAIN REACHED DESTINATION ABOUT 15MI. LATER. WHEN THIS HAPPENS THE... Read more
Incident date: May 13, 2011
DRIVING FROM PHX TO TUS AT 75 MI OUT OF PHX AT ABOUT 2200HRS. THE CAR COMPLETELY FAILED FOR FRACTION OF A SECOND THEN RESUMED NORMAL OPERATION UNTIL ARRIVING AT DESTINATION 10 MI. LATER. THE SECOND TIME A WEEK LATER WAS TRAVELING TO PHX AT 1800 HRS. 70MI OUT OF TUS. THE CAR FAILED LIKE THE FIRST TIME THEN A FEW SECONDS LATER DID IT AGAIN REACHED DESTINATION ABOUT 15MI. LATER. WHEN THIS HAPPENS THE... Read more
Incident date: May 13, 2011
DRIVING FROM PHX TO TUS AT 75 MI OUT OF PHX AT ABOUT 2200HRS. THE CAR COMPLETELY FAILED FOR FRACTION OF A SECOND THEN RESUMED NORMAL OPERATION UNTIL ARRIVING AT DESTINATION 10 MI. LATER. THE SECOND TIME A WEEK LATER WAS TRAVELING TO PHX AT 1800 HRS. 70MI OUT OF TUS. THE CAR FAILED LIKE THE FIRST TIME THEN A FEW SECONDS LATER DID IT AGAIN REACHED DESTINATION ABOUT 15MI. LATER. WHEN THIS HAPPENS THE... Read more
Incident date: May 13, 2011
DRIVING FROM PHX TO TUS AT 75 MI OUT OF PHX AT ABOUT 2200HRS. THE CAR COMPLETELY FAILED FOR FRACTION OF A SECOND THEN RESUMED NORMAL OPERATION UNTIL ARRIVING AT DESTINATION 10 MI. LATER. THE SECOND TIME A WEEK LATER WAS TRAVELING TO PHX AT 1800 HRS. 70MI OUT OF TUS. THE CAR FAILED LIKE THE FIRST TIME THEN A FEW SECONDS LATER DID IT AGAIN REACHED DESTINATION ABOUT 15MI. LATER. WHEN THIS HAPPENS THE... Read more
Incident date: Jun 13, 2012
THE VOLVO XC 90 2004 LOST ALL ELECTRICAL POWER. THE CAR CONTINUED TO DRIVE BUT, THERE WERE NO DASH LIGHTS, TURN SIGNALS, RADIO, DEFROSTER ETC. *JB
Incident date: Jun 2, 2012
DROVE TO THE GROCERY STORE ON SATURDAY MORNING, CAR WAS FINE. WHEN I CAME OUT, I COULDN'T UNLOCK THE VEHICLE WITH THE FOB, I HAD TO USE THE KEY TO OPEN THE DRIVERS DOOR. THEN I TRIED TO OPEN THE LOCKS AND WAS UNSUCCESSFUL. THE CAR DID START, BUT HAD NO DASH INFO (NOTHING WORKED), AC, RADIO DID NOT WORK EITHER, FRONT WINDOWS ONLY WORKED, REAR DID NOT. I LIMPED HOME BECAUSE THE CAR DID NOT HAVE ... Read more
VOLVO
C70 CONVERTIBLE
(2000) — VEHICLE SPEED CONTROL
Jun 6, 2012
Incident date: Aug 18, 2010
TL* THE CONTACT OWNS A 2000 VOLVO C70 CONVERTIBLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT ENGAGED THE ACCELERATOR PEDAL AND SUDDENLY THERE WAS A REDUCTION IN THE SPEED. IN 2010, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 06V441000 (VEHICLE SPEED CONTROL). THE RECALL REMEDY FAILED TO CORRECT THE PROBLEM PERMANENTLY. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE... Read more
Incident date: May 21, 2012
TL* THE CONTACT OWNS A 1999 VOLVO S70. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 65 MPH WHEN THE VEHICLE CRASHED INTO A CONCRETE CULVERT PIPE AND ONLY THE PASSENGER SIDE AIR BAGS DEPLOYED. THE PASSENGER SEAT HOWEVER, WAS NOT OCCUPIED. THE CONTACT ALSO STATED THAT BLACK AND WHITE SMOKE EMITTED FROM THE ENGINE AFTER THE CRASH. THE CRASH CAUSED HEAD INJURIES TO THE DRIVER. THE POLICE WERE CONT... Read more
Crash
Fire
1 injured
Incident date: Jun 2, 2012
WHILE DRIVING ON THE HIGHWAY MY CAR BEGAN TO SHOW SIGNS OF AN ELECTRICAL PROBLEM. DIFFERENT WARNINGS WERE COMING UP ON THE CONTROL PANEL, ALERTING ME TO BRAKE FLUID LOW, AS WELL AS MY CURRENT MILEAGE DISAPPEARING. WHEN I PULLED OFF THE HIGHWAY, SHUT THE CAR OFF, AND REMOVED THE KEY THE WINDSHIELD WIPERS CONTINUED TO RUN. THE DISPLAY MESSAGES INCLUDING "BRAKE FAILURE, STOP CAR SAFELY" AND "IMMOB... Read more
Incident date: Jun 4, 2012
I OWN A 2001 VOLVO XC AND BOUGHT THIS CAR FOR ITS RELIABILITY AND AS A FAMILY VEHICLE. I USE THIS VEHICLE TO COMMUTE 150 MILES PER DAY FOR MY JOB. DROVE THE CAR ON JUNE 3, 2012 WITH MY SON TO RUN ERRANDS AND THERE WERE NO PROBLEMS. THE NEXT DAY, JUNE 4, 2012 I GOT IN THE CAR TO GO TO WORK IN THE MORNING. THE MINUTE I STARTED PULLING OUT OF THE DRIVEWAY I HEARD A NOISE COMING FROM THE CAR. I G... Read more
Incident date: Oct 12, 2010
I NOTICED A HISSING NOISE COMING FROM MY BRAKE PEDAL. THE DEALER HAS INFORMED ME THAT IT IS THE BRAKE BOOSTER, BUT THAT IT IS NOT A PART THAT NEEDED REPLACING. HOWEVER, 18 MONTHS LATER THE BRAKES ARE NOT RESPONDING AT INITIAL PRESSURE. THE CAR IS ALSO HESITATING AT ACCELERATION AND STALLING AT IDLE, MAKING THE CAR A SAFETY ISSUE. I AM NOT THE ONLY OWNER WITH THIS PROBLEM AS THE INTERNET IS LOA... Read more
Incident date: May 1, 2012
THE PCV "FLAME TRAP" HAS CLOGGED IN MY 2004 VOLVO S60 WITH ONLY 41,000 MILES AND AS IT TURNS OUT, THIS IS A $1200 JOB. I WOULDN'T BE SO DISMAYED HAD I NOT DISCOVERED THAT THIS IS AN EXTREMELY PREVALENT PROBLEM AND THAT IT IS GUARANTEED TO HAPPEN TO YOUR CAR PRIOR TO 100,000 MILES. THAT THERE IS NEARLY NO AMOUNT OF MAINTENANCE ONE CAN DO TO PREVENT THIS PROBLEM. THE WORST PART ABOUT THIS PROBLEM IS... Read more
Incident date: May 28, 2012
BALANCE SHAFT FAILURE REQUIRING NEW ENGINE. *TR
Incident date: May 23, 2012
TL* THE CONTACT OWNS A 2008 VOLVO C70. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V508000 (EQUIPMENT:OTHER:LABELS). THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE. THE CONTACT EXPRESSED CONCERN BECAUSE SHE FELT THAT ALL VEHICLES SHOULD BE EQUIPPED WITH SPARE TIRE... Read more
Incident date: Nov 1, 2010
TL* THE CONTACT OWNS A 2009 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE HAD BEEN SITTING IDLE FOR FOUR DAYS. AFTER FOUR DAYS, THE CONTACT ATTEMPTED TO START THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER THE ELECTRICAL DRAIN COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 41,000.
Incident date: May 25, 2012
REAR TIRES WORN OUT ON THE INSIDE AFTER 21000 MILES. 1/32 INSIDE AND 5/32 OUTSIDE TREAD DEPTH. UNACCEPTABLE TIRE WEAR AS FRONT TIRES HAVE 4 TO 5/32 TREAD DEPTH ACROSS THE TIRE. NOTE THAT THIS CAR IS ALSO A FRONT WHEEL DRIVE VEHICLE! AUTHORIZED VOLVO DEALER HAS ALIGNED VEHICLE AT LEAST 2 TIMES! ALIGNMENT SAID TO BE WITHIN SPEC BOTH TIMES! I HAVE FACTS SUPPORTING THIS TO BE COMMON OCCURRENCE ON VOL... Read more
Incident date: May 25, 2012
REAR TIRES WORN OUT ON THE INSIDE AFTER 21000 MILES. 1/32 INSIDE AND 5/32 OUTSIDE TREAD DEPTH. UNACCEPTABLE TIRE WEAR AS FRONT TIRES HAVE 4 TO 5/32 TREAD DEPTH ACROSS THE TIRE. NOTE THAT THIS CAR IS ALSO A FRONT WHEEL DRIVE VEHICLE! AUTHORIZED VOLVO DEALER HAS ALIGNED VEHICLE AT LEAST 2 TIMES! ALIGNMENT SAID TO BE WITHIN SPEC BOTH TIMES! I HAVE FACTS SUPPORTING THIS TO BE COMMON OCCURRENCE ON VOL... Read more
Incident date: May 20, 2012
RUNAWAY ACCELERATOR ? ON ENTERING INTERSTATE, I QUICKLY REALIZED THAT THE ACCELERATOR WAS LOCKED INTO THE FLOORED POSITION. I HAD A RUNAWAY SITUATION WITH TRAFFIC. I WAS UNABLE TO SLOW THE CAR OR RELEASE THE ACCELERATOR. FORTUNATELY, I HAD THE KNOWLEDGE AND SENSE TO SLOW THE CAR. PUMPING THE BRAKES DID NOT HELP. I MANAGED TO HOLD THE BRAKES WHILE DOWNSHIFTING INTO THE LOW AND THEN LOWEST GEAR... Read more
Incident date: Apr 5, 2011
WHEN TURNING A CORNER. I NOTICED THE CHECK ENGINE LIGHT WAS ON. THE THIS HAPPENED A SECOND TIME A WEEK LATER, AND THEN SEVERAL ADDITIONAL TIMES. I TOOK THE CAR TO INDEPENDENT MECHANIC AND HE CHECKED IT OUT BUT COULDN'T DIAGNOSE THE PROBLEM. HE ONLY SPECULATED THAT IT COULD BE THE PVC BOX, BUT THAT THEY WERE NOT SURE IT WOULD FIX THE PROBLEM. THE CAR HAD APPROXIMATELY 100K AFTER THIS HAPPENED ABOU... Read more
Incident date: Apr 5, 2011
WHEN TURNING A CORNER. I NOTICED THE CHECK ENGINE LIGHT WAS ON. THE THIS HAPPENED A SECOND TIME A WEEK LATER, AND THEN SEVERAL ADDITIONAL TIMES. I TOOK THE CAR TO INDEPENDENT MECHANIC AND HE CHECKED IT OUT BUT COULDN'T DIAGNOSE THE PROBLEM. HE ONLY SPECULATED THAT IT COULD BE THE PVC BOX, BUT THAT THEY WERE NOT SURE IT WOULD FIX THE PROBLEM. THE CAR HAD APPROXIMATELY 100K AFTER THIS HAPPENED ABOU... Read more
Incident date: Apr 5, 2011
WHEN TURNING A CORNER. I NOTICED THE CHECK ENGINE LIGHT WAS ON. THE THIS HAPPENED A SECOND TIME A WEEK LATER, AND THEN SEVERAL ADDITIONAL TIMES. I TOOK THE CAR TO INDEPENDENT MECHANIC AND HE CHECKED IT OUT BUT COULDN'T DIAGNOSE THE PROBLEM. HE ONLY SPECULATED THAT IT COULD BE THE PVC BOX, BUT THAT THEY WERE NOT SURE IT WOULD FIX THE PROBLEM. THE CAR HAD APPROXIMATELY 100K AFTER THIS HAPPENED ABOU... Read more
Incident date: May 11, 2012
TL* THE CONTACT OWNS A 2005 VOLVO S40. THE CONTACT STATED THE SEAT BELT RETRACTOR IN THE REAR HAS FAILED. THE VEHICLE WAS TAKEN TO A MECHANIC SHOP WHO INSPECTED THE FAILURE AND STATED THE SEAT BELT RETRACTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 106,103.
Incident date: May 8, 2012
TL* THE CONTACT OWNS A 2001 VOLVO C70. THE CONTACT STATED THAT THE ENGINE LOST POWER WHEN ATTEMPTING TO ACCELERATE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS INFORMED THAT THE ELECTRONIC THROTTLE BODY FAILED. THE CONTACT ALSO NOTIFIED THE MANUFACTURER AND WAS INFORMED THAT THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V411000 (VEHICLE SPEED CONTROL) WAS EXPIRED. THE FAILURE MILEAG... Read more
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2004 VOLVO S80. THE CONTACT STATED THAT THE PASSENGER AND REAR SEAT BELTS RETRACTED WHILE DRIVING. THE PASSENGER FELT AS IF THEY WERE BEING STRANGLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT BELTS WERE WORKING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEA... Read more
Incident date: May 8, 2012
I ATTEMPTED TO PASS ANOTHER CAR AND THE ENGINE REVVED VERY HIGH WHILE THE TRANSMISSION WAS SLIPPING AND COULD NOT GO INTO GEAR. THIS PUT MY CHILDREN AND I IN A VERY DANGEROUS SITUATION WITH ONCOMING TRAFFIC. ALTHOUGH I WAS ABLE TO SWERVE BACK INTO MY OWN LANE IN TIME, IT WAS A VERY SCARY 10 OR 15 SECONDS. I HAVE BEEN AFRAID TO DRIVE IT UNTIL I CAN GET IT INTO THE REPAIR SHOP, BUT HAVE DRIVEN IT ... Read more
Incident date: May 8, 2012
I ATTEMPTED TO PASS ANOTHER CAR AND THE ENGINE REVVED VERY HIGH WHILE THE TRANSMISSION WAS SLIPPING AND COULD NOT GO INTO GEAR. THIS PUT MY CHILDREN AND I IN A VERY DANGEROUS SITUATION WITH ONCOMING TRAFFIC. ALTHOUGH I WAS ABLE TO SWERVE BACK INTO MY OWN LANE IN TIME, IT WAS A VERY SCARY 10 OR 15 SECONDS. I HAVE BEEN AFRAID TO DRIVE IT UNTIL I CAN GET IT INTO THE REPAIR SHOP, BUT HAVE DRIVEN IT ... Read more
Incident date: Apr 23, 2012
TL* THE CONTACT OWNS A 1994 VOLVO 850 TURBO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, FUEL LEAKED FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE REMEDY FOR THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V368000 (FUEL SYSTEM, GASOLINE:STORAGE) WAS PERFORMED SEV... Read more
Incident date: Jul 22, 2011
VEHICLE HAS STALLED WITHOUT ANY WARNING SEVERAL TIMES WHILE TRAVELING AT HIGHWAY SPEEDS (60 MPH). FIRST INCIDENT OCCURRED DURING THE SUMMER OF 2011 AT 105,000 MILES. A SECOND, SIMILAR INCIDENT OCCURRED IN THE FALL OF 2011 AT 108,000 MILES. AUTO SCANDIA IN HERNDON, VA, REPLACED MASS AIR FLOW METER IN AN ATTEMPT TO ADDRESS THE PROBLEM. THE VEHICLE PERFORMED WELL FOR SEVERAL MONTHS WITHOUT INCIDENT.... Read more
Incident date: Jul 22, 2011
VEHICLE HAS STALLED WITHOUT ANY WARNING SEVERAL TIMES WHILE TRAVELING AT HIGHWAY SPEEDS (60 MPH). FIRST INCIDENT OCCURRED DURING THE SUMMER OF 2011 AT 105,000 MILES. A SECOND, SIMILAR INCIDENT OCCURRED IN THE FALL OF 2011 AT 108,000 MILES. AUTO SCANDIA IN HERNDON, VA, REPLACED MASS AIR FLOW METER IN AN ATTEMPT TO ADDRESS THE PROBLEM. THE VEHICLE PERFORMED WELL FOR SEVERAL MONTHS WITHOUT INCIDENT.... Read more
Incident date: Jul 22, 2011
VEHICLE HAS STALLED WITHOUT ANY WARNING SEVERAL TIMES WHILE TRAVELING AT HIGHWAY SPEEDS (60 MPH). FIRST INCIDENT OCCURRED DURING THE SUMMER OF 2011 AT 105,000 MILES. A SECOND, SIMILAR INCIDENT OCCURRED IN THE FALL OF 2011 AT 108,000 MILES. AUTO SCANDIA IN HERNDON, VA, REPLACED MASS AIR FLOW METER IN AN ATTEMPT TO ADDRESS THE PROBLEM. THE VEHICLE PERFORMED WELL FOR SEVERAL MONTHS WITHOUT INCIDENT.... Read more
Incident date: Apr 13, 2012
IT WAS CLOSE TO 9PM. I HAD EXITED THE FREEWAY TO STOP IN A PARKING LOT TO CHECK DIRECTIONS. I HAD BEEN DRIVING FOR ABOUT AN HOUR, SO I GOT OUT TO WALK AROUND AND BUY A CUP OF COFFEE. I CAME BACK A FEW MINUTES LATER AND DROVE OUT OF THE LOT. THE ON RAMP WAS ABOUT 200 YARDS AWAY AND THERE WAS A RED LIGHT AT THE INTERSECTION, SO I WAS ONLY MOVING AT AROUND 20MPH. I WAS THE ONLY CAR IN MY LANE, SO ABO... Read more
Crash
1 injured
Incident date: Sep 1, 2011
THE DRIVER'S SEAT WAS ADJUSTING ITSELF RANDOMLY WHILE DRIVING. HOWEVER, THE CONTROLS WOULD NOT RESPOND WHEN I ATTEMPTED TO RE-ADJUST THE SEAT. SEVERAL TIMES WHILE DRIVING, THE BACKREST OF THE SEAT WOULD MOVE INTO A COMPLETELY HORIZONTAL POSITION. OTHER TIMES, THE ENTIRE SEAT (INCLUDING THE BACKREST) WOULD MOVE AS FAR FORWARD AS POSSIBLE, CREATING A MAJOR DRIVING HAZARD. I WOULD HAVE TO PULL O... Read more
Incident date: Sep 20, 2007
I HAD JUST PURCHASED MY 2001 VOLVO V70 USED FROM A REPUTABLE DEALER WHEN MY WIFE NOTICED THAT THE TRANSMISSION WOULD OCCASIONALLY "SLIP" IN AND OUT OF GEAR. I DID NOT DRIVE THE CAR VERY OFTEN, SO I DID NOT EXPERIENCE THE PROBLEM FOR ANOTHER MONTH OR SO. WHEN YOU TAKE YOU FOOT OFF THE GAS TO COAST OR SLOW DOWN FOR A TURN THE TRANSMISSION COMPLETELY DISENGAGES. WHEN YOU PUSH ON THE GAS EXPECTING ... Read more
Incident date: May 1, 2012
TL* THE CONTACT OWNS A 2000 VOLVO S80. THE CONTACT STATED THAT THE VEHICKE BEGAN TO SHAKE WHILE DRIVING 25 MPH. THE CONTACT MANEUVERED TO THE SHOULDER AND NOTICED THAT THE FRONT DRIVER'S TIRE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER HAD YET TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE WAS NOT UNDER THE REC... Read more
Incident date: Apr 2, 2012
MY DRIVER INSTRUMENT MODULE BEGAN TO FAIL, ON AND OFF, NOW IT IS COMPLETELY OFF. I CALLED VOLVO BECAUSE OF THE HIGH COST OF REPAIR 1400.00, THEY OFFERED ME 200.00 VERY QUICKLY ALMOST TOO QUICK, SOUNDS TO ME AS IF THEY KNOW THIS IS A SAFETY PROBLEM AND ARE TRYING TO KEEP IT ON THE DOWN LOW. I PLAN TO MAKE ANOTHER CALL TO THEM AND REPORT THE PROBLEM TO EVERY AGENCY I CAN. I HAVE NO IDEA IF MY AIRBAG... Read more
Incident date: Apr 22, 2012
VEHICLE BEGAN DISPLAYING CONFLICTING SPEED INFORMATION, ALONG WITH INTERMITTENT WARNING LAMPS. SPEEDOMETER FROZE AT CURRENT SPEED DURING DECELERATION, THEN GAUGES BEGAN TO FLUTTER SIDE TO SIDE. *TR
Incident date: Apr 2, 2012
2011 VOLVO XC90. CONSUMER WRITES IN REGARDS SEAT BELT AUDIO SYSTEM DEFECT *TGW THE CONSUMER STATED ACCORDING TO THE OWNER'S MANUAL, THE SEAT BELT REMINDER CONSISTED OF AN AUDIBLE SIGNAL, AN INDICATOR LIGHT ABOVE THE REAR VIEW MIRROR, AND A SYMBOL ON THE INSTRUMENT PANEL THAT WOULD ALERT THE DRIVER AND FRONT SEAT PASSENGER IF THEIR SEAT BELTS WERE NOT FASTENED. HOWEVER, THE AUDIBLE SIGNAL ONLY OC... Read more
Incident date: Feb 22, 2012
FIRST OCCURRENCE ABOUT 87000 MILES WAS TRAVELING ON FREEWAY WHEN CAR STALLED. STARTED IT BACK UP AND CHECK ENGINE LIGHT CAME ON. TOOK VEHICLE TO DEALER AND THEY INSTALLED NEW SPARK PLUG AND WIRES. STALLED AGAIN AT ABOUT 89000 MILES AND WAS TOLD TO BRING BACK WHEN CHECK ENGINE LIGHT CAME BACK ON. CHECK ENGINE LIGHT CAME ON AGAIN AND TOOK VEHICLE IN ON SATURDAY BUT STORE WAS REMODELING AND COULDN'... Read more
Incident date: May 23, 2011
INITIAL REAR SPRING FAILURE DRIVER SIDE ON 5/23/2011. CAR OUT OF WARRANTY AT 50,00. APPEALED TO DEALER AND VOLVO OF AMERICA WITH NO CONSIDERATION FOR FAILURE MAJOR SUSPENSION COMPONENT, WARRANTY, AND SAFETY ISSUE. SECOND SPRING FAILURE ON 4/2/2012, PASSENGER SIDE, MILEAGE 67,274. *J
Incident date: Mar 3, 2011
1989 VOLVO 245 DL. CONSUMER STATES VEHICLE CAUGHT FIRE WHILE DRIVING DUE TO AN UNKNOWN DEFECT *TGW THE CONSUMER STATED THE VEHICLE SUDDENLY STOPPED RUNNING AND HE COASTED TO THE SIDE OF THE ROAD. *JB
Fire
Incident date: Mar 15, 2012
PULLING INTO DRIVEWAY, PRESSED ON BRAKE PEDAL. FOOT WAS ON EDGE OF BRAKE PEDAL, AND RUBBER COVER POPPED OFF. AFTER INSPECTING, IT APPEARS THAT THE "LIPS" ON THE BACK END OF THE RUBBER PEDAL COVER THAT HOLD IT TO THE METAL PEDAL ARE NOT LONG ENOUGH TO GRASP THE PEDAL SECURELY. IT SHOULD WRAP AROUND THE PEDAL LIKE A RUBBER BAND, BUT THERE IS SO LITTLE EXTRA RUBBER ON THE BACK THAT IT APPEARED THAT T... Read more
Incident date: Apr 7, 2012
"OIL LOW" MESSAGE APPEARED ON LCD DISPLAY INSIDE SPEEDOMETER DIAL. TURNED OFF CAR, WAITED FOR OIL TO DRAIN (10 MINUTES), AND CHECKED DIPSTICK. BONE DRY. HAD TO ADD 3 QUARTS OF OIL (ADDED WHAT WAS ON STICKER IN WINDSHIELD) TO REACH THE ACCEPTABLE MIDPOINT ON THE DIPSTICK. CAR SHOULD NOT BE USING HALF OF THE OIL IN THE ENGINE BETWEEN SERVICES. PROBLEM HAS NOT POPPED UP BEFORE THIS. AS A CAR MAY BE 1... Read more
Incident date: Mar 15, 2012
THE CAR WAS PURCHASED ON MARCH 1, 2012. SHORTLY AFTER THE PURCHASE OF THE CAR THE WIPER BLADES MALFUNCTIONED. THEY DID NOT WORK PROPERLY AND WE HAD TO PULL OFF TO SIDE OF THE ROAD ON THE HIGHWAY WITH OUR CHILDREN IN THE CAR. THEY WOULD NOT SHUT OFF EVEN AFTER WE PULLED THE KEY OUT OF THE IGNITION. IT WAS A HUGE VISIBILITY HAZARD. WE CALLED THE DEALERSHIP WHERE IT WAS PURCHASED AND THEY WOULD ... Read more