Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Jul 20, 2012
WHILE DRIVING HOME FROM SCHOOL THE WINDSHIELD WIPERS AUTOMATICALLY CAME ON AND ABOUT THE SAME TIME THE BATTERY LIGHT AND ELECTRICAL WARNING SIDE CAME ON. IT ALSO AFFECTED THE POWER STEERING AND AIR CONDITION. HAD TO PULL OVER ON A BUSY STREET WHICH WAS NOT EASY. HAD THE BATTERY TESTED AND IT WAS GOOD, REPLACED IT 15 MONTHS AGO. CAR IS STILL SITTING IN THE GARAGE! *TR
Incident date: Jul 24, 2012
TL* THE CONTACT OWNS A 2004 VOLVO S60R. THE CONTACT WAS TRAVELING 12 MPH WHEN THE FRONT PASSENGER LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:04V029000 (STEERING:LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE... Read more
Incident date: Jan 29, 2007
VEHICLE START THEN DIE OR JUST CRANK AND NO START. AT THE TIME PROBLEM THOUGHT TO BE FUEL PUMP RELAY. IMMOBILIZER WAS CHECKED BUT NOTHING DONE. IMMOBILIZER CONTINUED TO BE A PROBLEM (AFTER WARRANTY EXPIRED); KEYS HAVE BEEN REPLACED/RECODED, IMMOBILIZER CONTROL MODULE FOUND FAULTY AND REPLACED, ANTENNA RING FOUND FAULTY AND REPLACED. THIS IS A SAFETY ISSUE BECAUSE THERE IS NO WARNING PRIOR TO T... Read more
Incident date: Jan 29, 2007
VEHICLE START THEN DIE OR JUST CRANK AND NO START. AT THE TIME PROBLEM THOUGHT TO BE FUEL PUMP RELAY. IMMOBILIZER WAS CHECKED BUT NOTHING DONE. IMMOBILIZER CONTINUED TO BE A PROBLEM (AFTER WARRANTY EXPIRED); KEYS HAVE BEEN REPLACED/RECODED, IMMOBILIZER CONTROL MODULE FOUND FAULTY AND REPLACED, ANTENNA RING FOUND FAULTY AND REPLACED. THIS IS A SAFETY ISSUE BECAUSE THERE IS NO WARNING PRIOR TO T... Read more
Incident date: May 11, 2012
THE ADAPTIVE CRUISE CONTROL IN MY VEHICLE HAS BEEN OCCASIONALLY MALFUNCTIONING (ABOUT 10-15 TIMES SINCE PURCHASING MY VEHICLE IN MAY) CAUSING IT TO APPLY THE PARKING BRAKE AT SPEEDS OF ABOUT 5 MPH. THIS CAUSES MY VEHICLE TO ABRUPTLY STOP WITHOUT THE BRAKE LIGHTS BEING ACTIVATED. I THEN HAVE TO DEPRESS THE BRAKE PEDAL AND RELEASE THE PARKING BRAKE. THEN MY CRUISE CONTROL IS INOPERATIVE UNTIL I REST... Read more
Incident date: May 11, 2012
THE ADAPTIVE CRUISE CONTROL IN MY VEHICLE HAS BEEN OCCASIONALLY MALFUNCTIONING (ABOUT 10-15 TIMES SINCE PURCHASING MY VEHICLE IN MAY) CAUSING IT TO APPLY THE PARKING BRAKE AT SPEEDS OF ABOUT 5 MPH. THIS CAUSES MY VEHICLE TO ABRUPTLY STOP WITHOUT THE BRAKE LIGHTS BEING ACTIVATED. I THEN HAVE TO DEPRESS THE BRAKE PEDAL AND RELEASE THE PARKING BRAKE. THEN MY CRUISE CONTROL IS INOPERATIVE UNTIL I REST... Read more
Incident date: May 11, 2012
THE ADAPTIVE CRUISE CONTROL IN MY VEHICLE HAS BEEN OCCASIONALLY MALFUNCTIONING (ABOUT 10-15 TIMES SINCE PURCHASING MY VEHICLE IN MAY) CAUSING IT TO APPLY THE PARKING BRAKE AT SPEEDS OF ABOUT 5 MPH. THIS CAUSES MY VEHICLE TO ABRUPTLY STOP WITHOUT THE BRAKE LIGHTS BEING ACTIVATED. I THEN HAVE TO DEPRESS THE BRAKE PEDAL AND RELEASE THE PARKING BRAKE. THEN MY CRUISE CONTROL IS INOPERATIVE UNTIL I REST... Read more
Incident date: Oct 7, 2011
STARTING IN 2011 AND 3 OTHER OCCASIONS VEHICLE WOULD NOT START. STARTER MOTOR WOULD NOT TURN AND SYSTEM APPEARED TO BE DEAD. BATTERY WAS TESTED TO BE IN GOOD CONDITION. PRIOR TO THESE EVENTS ELECTRICAL SYSTEM BEHAVED ERRATICALLY WITH RADIO SWITCHING ON AND OFF, DOOR LOCKS NOT OPERATING FROM REMOTE KEY FOB AND WINDSHIELD WIPERS ERRATICALLY TURNING ON AND OFF. LIGHTS AND SYSTEMS SEEMINGLY BEHAVI... Read more
Incident date: Jul 10, 2012
GAS IS LEAKING FROM THE TOP OF THE FUEL TANK ON THE PASSENGER SIDE. STRONG FUEL ODOR INSIDE THE CAR. CAR IS HARD TO START. *TR
Incident date: Jan 5, 2011
I NOTICED A GRINDING NOISE WHILE DRIVING AT NORMAL HIGHWAY SPEED AS IT GOT WORSE OVER THE NEXT DAY OR SO I BROUGHT IT TO MY LOCAL VOLVO SPECIALIST. AFTER SOME RESEARCH I WAS TOLD THAT THE PROBLEM WAS WITH THE BALANCE SHAFT AND WAS SPECIFIC TO THE 2005 XC90 V8. I CONTACTED VOLVO NORTH AMERICA AND RECEIVED NO COMPENSATION OR EVEN SATISFACTORY CUSTOMER SERVICE. MY LOCAL VOLVO TECH RECOMMENDED I BRING... Read more
Incident date: Jul 16, 2012
TL* THE CONTACT OWNS A 2001 VOLVO S80. THE CONTACT STATED THAT THE RPMS BEGAN TO FLUCTUATE ABNORMALLY AS THE VEHICLE EXHIBITED SIGNS OF POSSIBLE STALLING. THE VEHICLE THEN ACTIVATED IN LIMP MODE AND STOPPED RUNNING. THE CONTACT REFERENCED NHTSA RECALL CAMPAIGN ID NUMBER: 06V441000 (VEHICLE SPEED CONTROL) THAT DEALT WITH THE DIRTY THROTTLE HOUSING. THE RECALL REPAIR CONSISTED OF A SOFTWARE UPGRADE... Read more
Incident date: Jul 14, 2009
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT WHILE BRAKING TO A STOP, THE VEHICLE ERRONEOUSLY SHIFTED INTO NEUTRAL AND THEN RETURNED TO DRIVE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 135,000 AND THE CURR... Read more
Incident date: Jul 11, 2012
THE TRANSMISSION IN THIS VEHICLE IS SLIPPING. TRYING TO PASS A CAR ON THE HIGHWAY AND COULD NOT GET THE CAR INTO GEAR. NOTE: THE VIN # [XXX] - BUT I CAN'T VALIDATE IT ON THIS FORM BUT IT IS THE CORRECT NUMBER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 16, 2012
TL* THE CONTACT OWNS A 1999 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE RPMS DECREASED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE, ECM AND THE LIMP HOME MODE WARNING MESSAGES ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD SURPASSED THE STATUTE OF L... Read more
Incident date: Jun 16, 2012
TL* THE CONTACT OWNS A 1999 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE RPMS DECREASED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE, ECM AND THE LIMP HOME MODE WARNING MESSAGES ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD SURPASSED THE STATUTE OF L... Read more
Incident date: Jun 25, 2012
WHILE DRIVING ON THE HIGHWAY MY VEHICLE HICCUPED INTERMITTENTLY THREE TIMES AND THEN THE ELECTRONIC PANEL, WINDOWS, LOCKS, RADIO, A/C, SIGNALS, HAZARDS ALL SHUT DOWN AND A MESSAGE ABOUT THE BRAKES CAME ON. I WAS NEAR THE DEALERSHIP SO I STOPPED IN AND DESCRIBED THE PROBLEM. WITH A SMIRK ON HIS FACE THE SERVICE CONSULTANT SAID IT WOULD COST $85.00 FOR DIAGNOSTICS AND THEN HE WOULD GIVE ME A COST E... Read more
Incident date: Jul 9, 2012
TL* THE CONTACT OWNED A 2010 VOLVO S80. THE CONTACT STATED THAT WHILE DIRVING 30 MPH, SHE ATTEMPTED TO AVOID A DEER AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS INVOLVED IN A CRASH WITH THREE ELECTRICAL POLES AS A RESULT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT AND A PASSENGER SUFFERED CONCUSSIONS FROM THE CRASH. THE CONTACT THEN NOTICED THE RECALL ASSOCIATED... Read more
Crash
2 injured
Incident date: Feb 17, 2012
PURCHASED USED S60 IN NOVEMBER 2011 WITH 137,000 MILES. A FEW WEEKS LATER VARIOUS PROBLEMS MANIFESTED: SCRAMBLED LETTERS IN DASHBOARD MESSAGE, DRIVER DOOR LOCKS INTERMITTENTLY WORKED, RADIO SELF TUNED TO DIFFERENT STATION, SPEEDOMETER GIVING FALSE READINGS OR STUCK AT CURRENT SPEED OR READING ZERO, FUEL GAUGE MALFUNCTION, ALL INSTRUMENTS ON PANEL FLICKERED, ALL INSTRUMENTS WENT "DARK" WHILE DRIVI... Read more
Incident date: Feb 17, 2012
PURCHASED USED S60 IN NOVEMBER 2011 WITH 137,000 MILES. A FEW WEEKS LATER VARIOUS PROBLEMS MANIFESTED: SCRAMBLED LETTERS IN DASHBOARD MESSAGE, DRIVER DOOR LOCKS INTERMITTENTLY WORKED, RADIO SELF TUNED TO DIFFERENT STATION, SPEEDOMETER GIVING FALSE READINGS OR STUCK AT CURRENT SPEED OR READING ZERO, FUEL GAUGE MALFUNCTION, ALL INSTRUMENTS ON PANEL FLICKERED, ALL INSTRUMENTS WENT "DARK" WHILE DRIVI... Read more
Incident date: Feb 17, 2012
PURCHASED USED S60 IN NOVEMBER 2011 WITH 137,000 MILES. A FEW WEEKS LATER VARIOUS PROBLEMS MANIFESTED: SCRAMBLED LETTERS IN DASHBOARD MESSAGE, DRIVER DOOR LOCKS INTERMITTENTLY WORKED, RADIO SELF TUNED TO DIFFERENT STATION, SPEEDOMETER GIVING FALSE READINGS OR STUCK AT CURRENT SPEED OR READING ZERO, FUEL GAUGE MALFUNCTION, ALL INSTRUMENTS ON PANEL FLICKERED, ALL INSTRUMENTS WENT "DARK" WHILE DRIVI... Read more
Incident date: Jun 27, 2012
I BOUGHT MY XC-90 FROM BIG DEE VOLVO ON 12/19/2008. I HAD ANTI-SKID WARNING COME UP 2 YEAR AGO AND TOOK IT TO BIG DEE. THEY RESET THE MESSAGE. IT WAS FINE FOR A YEAR OR SO. THE SAME MESSAGE APPEARED AGAIN IN 10/2011 BUT IT WENT AWAY ON IT'S OWN. I TOOK IT TO PALISADE VOLVO AND THEY SAID IT WAS FINE. NOW THE MESSAGE APPEARS EVERY DAY AND DISAPPEARS. THE ANTISKID GOT TURNED OFF AUTOMATICALLY. TOOK ... Read more
Incident date: Jul 11, 2011
I DROVE HOME FROM WORK AND MESSAGES STARTED TO APPEAR WARNING ME OF THE ENGINE NOT WORKING PROPERLY, LOW BEAMS NOT WORKING. DROVE IT HOME. TURNED IT OFF & WIPERS WOULD NOT STOP. WE UNHOOKED THE BATTERY CABLE USING THE MANUAL. TOOK IT TO HAVE BATTERY TESTED, BAD CELL. REPLACED BATTERY & WIPERS QUIT WORKING, AIR BAG LIGHT WARNING CAME ON. TOOK TO MECHANIC TO HAVE WIPER MOTOR TESTED, IT WAS FINE. T... Read more
Incident date: Jun 18, 2012
TL* THE CONTACT OWNS A 2003 VOLVO S60. WHILE DRIVING APPROXIMATELY 30 MPH, THE SRS AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE KEY WAS REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND AN AUTHORIZED DEALER WHO BOTH ADVISED THAT THE DRIVER INFORMATION MODULE WITHIN THE COMPUTER SYSTEM WOULD NEED TO BE REPLACED. THE TECHNICIAN INFORMED... Read more
Incident date: Jun 24, 2012
TL* THE CONTACT OWNS A 2009 VOLVO S80. THE CONTACT STATED THAT THE DRIVER SEAT BEGAN TO CRACK AND PEEL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE SEAT WAS REPLACED BUT THE FAILURE RECURRED ONE YEAR LATER. THE CONTACT CALLED THE DEALER AND THEY INFORMED HIM THAT THEY WANTED TO DYE THE SEAT. THE CONTACT NOTIFIED THE MANUFACTURER BUT THEY ADVISED THAT THERE WAS NOTH... Read more
Incident date: Jul 2, 2012
I WAS UNABLE TO START THE VOLVO S70 2000 ENGINE AT ALL ON 7/2/12 AND AFTER CHECKED BY TECHNICIAN THAT THE FUEL PUMP WAS NOT WORKING AND REPLACEMENT WAS NEEDED. THIS PROBLEMS HAD OCCURRED MANY TIMES IN THE LAST 6 MONTHS, YET I WAS ABLE TO START THE ENGINE AFTER SEVERAL TRIES. THIS TIME, THE ENGINE WAS NOT STARTED AT ALL EVEN WITH MANY TRIES THAT THE FUEL PUMP REPLACEMENT IS DEFINITELY NEEDED AN... Read more
Incident date: Jul 3, 2012
TL* THE CONTACT OWNS A 2001 VOLVO V70. THE CONTACT STATED THAT THE AUTOMATIC WINDOW WOULD NOT AUTOMATICALLY STOP WHEN ACTIVATED. AS A RESULT, THE WINDOW CLOSED ON A PASSENGER'S FINGER. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 171,000.
1 injured
Incident date: Jul 1, 2011
ELECTRICAL PANEL FAILS (GAS GAUGE SAYS EMPTY), PASSENGER AND REAR DOOR LOCKS, FUEL DOOR, AND TRUNK OPENING ALSO FAILS. INCREDIBLY DANGEROUS AS CANNOT OPEN THE DOORS UNLESS PULLING THE DOOR LOCK UP MANUALLY FROM INSIDE THE CAR SO THEREFORE CAN'T GET TO CHILDREN IN THE BACKSEAT WITHOUT CRAWLING THROUGH THE FRONT SEAT AND MANUALLY UNLOCKING THEIR DOOR. HAVE NO IDEA HOW MUCH GAS IS IN THE CAR BECAUSE ... Read more
Incident date: May 16, 2008
THE VEHICLE ON SEVERAL OCCASIONS WILL COMPLETELY SHUT OFF WHILE IN THE MIDDLE OF DRIVING. I HAVE TAKEN IT TO SEVERAL MECHANICS AND WAS ADVISED THAT THEY CANNOT FIND ANYTHING WRONG WITH IT. I HAVE HAD THIS HAPPEN WHILE DRIVING ON THE EXPRESSWAY AT OVER 70 MPH AND LOCAL AT 35 MPH. I HAVE TO IMMEDIATELY SHIFT TO NEUTRAL AND TURN THE CAR BACK ON. IT IS EXTREMELY SCARY. I HAVE BEEN LUCKY THAT THERE HAS... Read more
Incident date: Jun 8, 2012
TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING SEVERAL ELECTRICAL FAILURES. THE REAR DOOR INDICATOR WAS ILLUMINATED, THE VEHICLE WAS EXHIBITING HESITATION, THE STEERING WAS HARD TO TURN AND THE INTERIOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE BRAKE, SPARK PLUGS AND AIR FILTER WAS REPLACED HOWEVER, THE FAILURE WAS ... Read more
Incident date: Jun 5, 2012
DRIVING ON STREET AND ENGINE JUST DIED, NO REASON CAN THINK OF, NO ENGINE LIGHT OR MESSAGE IN TEXT. HAPPENED AGAIN 2-3 WEEKS (YESTERDAY) WHILE SLOWING DOWN FOR STREET ACCIDENT, LOST ALL POWER, HAD TO STOP CAR WITHOUT POWER STEERING OR BRAKES, PUT IN PARK AND STARTED AGAIN. NO PROBLEM AFTERWARDS AND DROVE HOME. TOOK TO VOLVO DEALER TODAY WHERE I REGULARLY GO AND OF COURSE NO REASON FOUND FOR T... Read more
Incident date: Jun 5, 2012
DRIVING ON STREET AND ENGINE JUST DIED, NO REASON CAN THINK OF, NO ENGINE LIGHT OR MESSAGE IN TEXT. HAPPENED AGAIN 2-3 WEEKS (YESTERDAY) WHILE SLOWING DOWN FOR STREET ACCIDENT, LOST ALL POWER, HAD TO STOP CAR WITHOUT POWER STEERING OR BRAKES, PUT IN PARK AND STARTED AGAIN. NO PROBLEM AFTERWARDS AND DROVE HOME. TOOK TO VOLVO DEALER TODAY WHERE I REGULARLY GO AND OF COURSE NO REASON FOUND FOR T... Read more
Incident date: Jun 29, 2012
TL* THE CONTACT OWNS A 2003 VOLVO S40. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC STOP, THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT HAD HIS FOOT ON THE BRAKE PEDAL AND THEN HAD TO SHIFT INTO NEUTRAL TO GET THE VEHICLE TO SLOW DOWN. THE CONTACT PULLED THE VEHICLE OVER, SHUT OFF AND TRIED TO RESTART THE ENGINE BUT IT FAILED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION BUT THE CAUSE ... Read more
Incident date: Jun 27, 2012
WHILE DRIVING ON A 40MPH BUSY ROAD, MY CD PLAYER DISPLAY BEGAN TO FLASH, THEN A FEW SECONDS LATER, MY SRS AIR BAG SERVICE URGENT MESSAGE CAME ON. EVERYTHING CONTINUED TO FLASH AND THEN ALL MY INSTRUMENTS (SPEEDOMETER, REV COUNTER, TURN SIGNALS) ALL DIED. LUCKY I WAS PASSING MY DEALER WHO I JUST BOUGHT THE CAR FROM AND ABLE TO TURN INTO IT. AFTER BRAKING, I COULD NOT ACCELERATE THE CAR AND HAD T... Read more
Incident date: Jun 27, 2012
WHILE DRIVING ON A 40MPH BUSY ROAD, MY CD PLAYER DISPLAY BEGAN TO FLASH, THEN A FEW SECONDS LATER, MY SRS AIR BAG SERVICE URGENT MESSAGE CAME ON. EVERYTHING CONTINUED TO FLASH AND THEN ALL MY INSTRUMENTS (SPEEDOMETER, REV COUNTER, TURN SIGNALS) ALL DIED. LUCKY I WAS PASSING MY DEALER WHO I JUST BOUGHT THE CAR FROM AND ABLE TO TURN INTO IT. AFTER BRAKING, I COULD NOT ACCELERATE THE CAR AND HAD T... Read more
Incident date: Jun 27, 2012
WHILE DRIVING ON A 40MPH BUSY ROAD, MY CD PLAYER DISPLAY BEGAN TO FLASH, THEN A FEW SECONDS LATER, MY SRS AIR BAG SERVICE URGENT MESSAGE CAME ON. EVERYTHING CONTINUED TO FLASH AND THEN ALL MY INSTRUMENTS (SPEEDOMETER, REV COUNTER, TURN SIGNALS) ALL DIED. LUCKY I WAS PASSING MY DEALER WHO I JUST BOUGHT THE CAR FROM AND ABLE TO TURN INTO IT. AFTER BRAKING, I COULD NOT ACCELERATE THE CAR AND HAD T... Read more
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2000 VOLVO S80. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE WINDSHIELD WIPERS BEGAN WORKING ON THEIR OWN. FOR THE DURATION OF THE DRIVE, THEY KEPT TURNING ON AND OFF INTERMITTENTLY. THE CONTACT HAD TO PULL THE FUSE TO STOP THE FAILURE AND COMPLETE HIS TRIP. THE DEALER WAS CONTACTED BUT OFFERED LITTLE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. ... Read more
Incident date: Jul 11, 2011
BOUGHT THE CAR ABOUT ONE WEEK PRIOR TO THE FIRST STALLING EPISODE AND ETS LIGHT ON. CALLED VOLVO DUE TO A REPLACEMENT/EXTENDED WARRANTY ON AFFECTED PART. WAS TOLD THAT THE PART WAS NOT REPLACED AND THE WARRANTY WAS NO LONGER COVERING CAR (10 YEARS/200000 MILES). AS A RECENT PURCHASER OF THIS CAR I HAD NO CLUE OF THE REPLACEMENT NOT PREVIOUSLY DONE OR EVEN NEEDED. ALL WAS NEW TO ME AND THEY REFUSED... Read more
Incident date: Jul 11, 2011
BOUGHT THE CAR ABOUT ONE WEEK PRIOR TO THE FIRST STALLING EPISODE AND ETS LIGHT ON. CALLED VOLVO DUE TO A REPLACEMENT/EXTENDED WARRANTY ON AFFECTED PART. WAS TOLD THAT THE PART WAS NOT REPLACED AND THE WARRANTY WAS NO LONGER COVERING CAR (10 YEARS/200000 MILES). AS A RECENT PURCHASER OF THIS CAR I HAD NO CLUE OF THE REPLACEMENT NOT PREVIOUSLY DONE OR EVEN NEEDED. ALL WAS NEW TO ME AND THEY REFUSED... Read more
Incident date: Mar 20, 2012
DRIVER DOOR UNLATCHES WITHOUT WARNING; INTERIOR LIGHTS ILLUMINATED. DOOR MOVES/OPENS ABOUT 1/4-1/2 INCH BUT SAFETY CATCH PREVENTS FULL OPENING. DRIVING OVER SMOOTH ROAD, TOP DOWN. NO HIGHWAY OR SURFACE INTERRUPTIONS (SUCH AS BUMPS OR HOLES) THAT JARRED DOOR OPEN. SAME EVENTS HAS HAPPENED ABOUT 8-10 SEPARATE TIMES. DEALER REPORTS NO CODES CAPTURED AND UNWILLING TO REPLACE DOOR LOCK ASSEMBLY. *JB
Incident date: Mar 20, 2012
DRIVER DOOR UNLATCHES WITHOUT WARNING; INTERIOR LIGHTS ILLUMINATED. DOOR MOVES/OPENS ABOUT 1/4-1/2 INCH BUT SAFETY CATCH PREVENTS FULL OPENING. DRIVING OVER SMOOTH ROAD, TOP DOWN. NO HIGHWAY OR SURFACE INTERRUPTIONS (SUCH AS BUMPS OR HOLES) THAT JARRED DOOR OPEN. SAME EVENTS HAS HAPPENED ABOUT 8-10 SEPARATE TIMES. DEALER REPORTS NO CODES CAPTURED AND UNWILLING TO REPLACE DOOR LOCK ASSEMBLY. *JB
VOLVO
CROSS COUNTRY
(2001) — POWER TRAIN
Jun 26, 2012
Incident date: Jun 26, 2012
I CAME TO A STOP IN HEAVY INTERSTATE TRAFFIC (35E NORTH IN ST. PAUL). JUST AS THE CAR WAS ALMOST STOPPED, IT REVVED-UP/SURGED FORWARD. I WAS AFRAID THAT THE BRAKE WOULD NOT HOLD AND WE WOULD HIT THE CAR IN FRONT OF US. THREE YOUNG GIRLS WERE IN THE CAR WITH ME. THE CAR HAS BEEN CLUNKING INTO GEAR AT LOW SPEEDS LATELY, HESITATING FROM A COLD START, ALMOST CUTTING OUT WHEN IDLING AT STOP LIGHTS ... Read more
VOLVO
CROSS COUNTRY
(2001) — VEHICLE SPEED CONTROL
Jun 26, 2012
Incident date: Jun 26, 2012
I CAME TO A STOP IN HEAVY INTERSTATE TRAFFIC (35E NORTH IN ST. PAUL). JUST AS THE CAR WAS ALMOST STOPPED, IT REVVED-UP/SURGED FORWARD. I WAS AFRAID THAT THE BRAKE WOULD NOT HOLD AND WE WOULD HIT THE CAR IN FRONT OF US. THREE YOUNG GIRLS WERE IN THE CAR WITH ME. THE CAR HAS BEEN CLUNKING INTO GEAR AT LOW SPEEDS LATELY, HESITATING FROM A COLD START, ALMOST CUTTING OUT WHEN IDLING AT STOP LIGHTS ... Read more
VOLVO
CROSS COUNTRY
(2001) — ENGINE
Jun 26, 2012
Incident date: Jun 26, 2012
I CAME TO A STOP IN HEAVY INTERSTATE TRAFFIC (35E NORTH IN ST. PAUL). JUST AS THE CAR WAS ALMOST STOPPED, IT REVVED-UP/SURGED FORWARD. I WAS AFRAID THAT THE BRAKE WOULD NOT HOLD AND WE WOULD HIT THE CAR IN FRONT OF US. THREE YOUNG GIRLS WERE IN THE CAR WITH ME. THE CAR HAS BEEN CLUNKING INTO GEAR AT LOW SPEEDS LATELY, HESITATING FROM A COLD START, ALMOST CUTTING OUT WHEN IDLING AT STOP LIGHTS ... Read more
Incident date: Jun 25, 2012
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, ALL OF THE WARNING LAMPS ON THE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DRIVER INFORMATION MODULE AND ELECTRONIC CONTROL MODULE WERE FAULTY AND BOTH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONT... Read more
Incident date: May 26, 2012
DESPITE VOLVO'S KNOWLEDGE OF PROBLEMS WITH THE XC90 TRANSMISSION, WHEN IT FAILED COMPLETELY, I TOOK IT TO AN AAMCO DEALER BECAUSE THERE WAS NO LOCAL VOLVO DEALER. THE TACH WAS ALL THE WAY TO THE RIGHT AND THE WHEELS WOULD DO NOTHING. IT WAS VERY DANGEROUS. DESPITE HAVE THE EXTENDED 100K WARRANTY, AND THIS PRIOR KNOWLEDGE, VOLVO CORPORATE REFUSED TO ASSIST IN ANY WAY WITH THE $6K COST OF THE REP... Read more
Incident date: May 26, 2012
DESPITE VOLVO'S KNOWLEDGE OF PROBLEMS WITH THE XC90 TRANSMISSION, WHEN IT FAILED COMPLETELY, I TOOK IT TO AN AAMCO DEALER BECAUSE THERE WAS NO LOCAL VOLVO DEALER. THE TACH WAS ALL THE WAY TO THE RIGHT AND THE WHEELS WOULD DO NOTHING. IT WAS VERY DANGEROUS. DESPITE HAVE THE EXTENDED 100K WARRANTY, AND THIS PRIOR KNOWLEDGE, VOLVO CORPORATE REFUSED TO ASSIST IN ANY WAY WITH THE $6K COST OF THE REP... Read more
Incident date: Jun 23, 2012
TL* THE CONTACT OWNS A 2010 VOLVO XC70. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SHE REALIZED THAT SMOKE WAS COMING FROM THE AIR VENTS. THE CONTACT MERGED ONTO THE EXIT RAMP AND STOPPED THE VEHICLE. THE CONTACT THEN EXITED THE VEHICLE AND NOTICED FLAMES COMING FROM THE ENGINE. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE CONTACT WAS TAKEN TO THE EMERGENCY ROOM TO TREAT INJU... Read more
Fire
1 injured
Incident date: Jun 7, 2012
THE CAR WAS GOING 60-63MPH DOWN THE HIGHWAY THERE WAS A SUDDEN HARD CLUNK IN THE TRANSMISSION AND MY GUAGE CLUSTER WENT DEAD AND LOST ALL POWER OPTIONS. WAS ALMOST HIT AS I TRIED TO PULL OVER WITH NO BLINKERS, FLASHERS, ETC. AFTER ABOUT 10 MINUTES I TRIED TO START THE CAR AGAIN AND THE DASH CAME BACK BUT SRS WARNING WAS UP ON THE INFO CLUSTER. TOOK MY CAR TO THE REPAIR SHOP (AUTHORIZED VOLVO REPAI... Read more
Incident date: Jun 18, 2012
TL* THE CONTACT OWNS A 2004 VOLVO XC90 T6. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD LOSE POWER AND STALL. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT WAS ABLE TO COAST THE VEHICLE ONTO THE SHOULDER. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE ... Read more
Incident date: Jun 17, 2012
THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH... Read more