Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Aug 28, 2012
THE HEADLIGHTS STARTED TO FLICKER A FEW MONTHS AGO. AT FIRST I THOUGHT I WAS IMAGINING IT UNTIL THEY STARTED TO BRIEFLY BLINK, I STILL WAS NOT SURE IT WAS HAPPENING. TONIGHT, AS I WAS DRIVING HOME, THE LIGHTS ABRUPTLY TURNED OFF. I STOPPED THE CAR AS I WAS DRIVING WITH NO HEADLIGHTS AND NOTICED A WARNING LIGHT THAT SAID LOW BEAM FAILURE. I TURNED THE CAR OFF AND BACK ON AND THE HEADLIGHTS STARTED... Read more
Incident date: Aug 1, 2012
2004 VOLVO XC-90. CONSUMER STATES PROBLEM WITH CRANKCASE VENT *TGW THE CONSUMER RECEIVED A SECOND A OPINION AND WAS INFORMED THE THROTTLE BODY NEEDED TO BE CLEANED.
Incident date: Aug 1, 2012
2004 VOLVO XC-90. CONSUMER STATES PROBLEM WITH CRANKCASE VENT *TGW THE CONSUMER RECEIVED A SECOND A OPINION AND WAS INFORMED THE THROTTLE BODY NEEDED TO BE CLEANED.
Incident date: Jul 6, 2012
TL* CONTACT OWNS A 2007 VOLVO VNM670. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASHED AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 450,000.
Crash
1 injured
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE BRAKE AND SRS WARNING LIGHTS ILLUMINATED, IN ADDITION TO ALL OF THE DASH BOARD LIGHTS AND GAUGES FAILING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS AWAITING RESULTS. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 78,000... Read more
Incident date: Aug 22, 2012
VEHICLE WAS COASTING INTO PARKING SPOT AND EXPERIENCED SUDDEN UNINTENDED ACCELERATION, HIT WALL. NEITHER GAS NOR BRAKE PEDAL WAS DEPRESSED AT THIS POINT AND FLOOR MATS WERE CLEAR OF PEDALS. *TR
Crash
Incident date: Aug 22, 2012
VEHICLE WAS COASTING INTO PARKING SPOT AND EXPERIENCED SUDDEN UNINTENDED ACCELERATION, HIT WALL. NEITHER GAS NOR BRAKE PEDAL WAS DEPRESSED AT THIS POINT AND FLOOR MATS WERE CLEAR OF PEDALS. *TR
Crash
Incident date: Jul 18, 2011
FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL SOUNDS. *TR
Incident date: Jul 18, 2011
FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL SOUNDS. *TR
Incident date: Jun 20, 2010
ENGINE STOPPED ON FREEWAY, IN HEAVY TRAFFIC. WIFE AND CHILDREN IN THE CAR. EXACT DESCRIPTION AS IN NHTSA CAMPAIGN I.D. 07V226000. DEALER (CARLSEN VOLVO, PALO ALTO, CA), CLAIMED THE CAR HAD NO INDICATION OF RECALLS ON THEIR COMPUTER, BUT VOLVO RECALL CAMPAIGN R181 CLEARLY STATES MY VEHICLE AND SPECIFIC ENGINE # 61 (6TH AND 7TH DIGITS IN VIN) WERE SUBJECT OF RECALL FOR THE SPECIFIC SYMPTOMS INVOL... Read more
Incident date: Jun 20, 2010
ENGINE STOPPED ON FREEWAY, IN HEAVY TRAFFIC. WIFE AND CHILDREN IN THE CAR. EXACT DESCRIPTION AS IN NHTSA CAMPAIGN I.D. 07V226000. DEALER (CARLSEN VOLVO, PALO ALTO, CA), CLAIMED THE CAR HAD NO INDICATION OF RECALLS ON THEIR COMPUTER, BUT VOLVO RECALL CAMPAIGN R181 CLEARLY STATES MY VEHICLE AND SPECIFIC ENGINE # 61 (6TH AND 7TH DIGITS IN VIN) WERE SUBJECT OF RECALL FOR THE SPECIFIC SYMPTOMS INVOL... Read more
Incident date: Aug 16, 2012
TL* THE CONTACT OWNS A 2004 VOLVO V70. THE CONTACT STATED THAT THE CHECK ENGINE AND OIL PRESSURE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE CONTACT WAS TOLD THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 07V266000 (ENGINE AND ENGINE COOLING)... Read more
Incident date: Dec 25, 2011
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT ANY WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT AUTO SHOP FOR DIAGNOSIS. THE TECHNICIAN STATED THE COUNTER BALANCE SHAFT BEARING WAS FROZEN AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE HEADLIGHTS WOULD INTERMIT... Read more
Incident date: Dec 25, 2011
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT ANY WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT AUTO SHOP FOR DIAGNOSIS. THE TECHNICIAN STATED THE COUNTER BALANCE SHAFT BEARING WAS FROZEN AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE HEADLIGHTS WOULD INTERMIT... Read more
Incident date: Mar 1, 2010
3 SEPARATE ISSUES: 1. ELECTRICAL: POWER WINDOWS AND POWER LOCKS SPORADICALLY STOP WORKING. THIS STARTED HAPPENING AROUND MARCH OF 2011. THIS HAPPENS WITHOUT WARNING AND DOES NOT MATTER IF THE CAR IS IN MOTION OR NOT. 2. SUSPENSION: AFTER ONLY 33,000 MILES OF DRIVING IN SOUTHERN CALIFORNIA MILD WEATHER, SEVERAL PARTS OF THE SUSPENSION SYSTEM ARE BROKEN, INCLUDING THE STRUTS, CONTROL ARMS, AND... Read more
Incident date: Mar 1, 2010
3 SEPARATE ISSUES: 1. ELECTRICAL: POWER WINDOWS AND POWER LOCKS SPORADICALLY STOP WORKING. THIS STARTED HAPPENING AROUND MARCH OF 2011. THIS HAPPENS WITHOUT WARNING AND DOES NOT MATTER IF THE CAR IS IN MOTION OR NOT. 2. SUSPENSION: AFTER ONLY 33,000 MILES OF DRIVING IN SOUTHERN CALIFORNIA MILD WEATHER, SEVERAL PARTS OF THE SUSPENSION SYSTEM ARE BROKEN, INCLUDING THE STRUTS, CONTROL ARMS, AND... Read more
Incident date: Mar 1, 2010
3 SEPARATE ISSUES: 1. ELECTRICAL: POWER WINDOWS AND POWER LOCKS SPORADICALLY STOP WORKING. THIS STARTED HAPPENING AROUND MARCH OF 2011. THIS HAPPENS WITHOUT WARNING AND DOES NOT MATTER IF THE CAR IS IN MOTION OR NOT. 2. SUSPENSION: AFTER ONLY 33,000 MILES OF DRIVING IN SOUTHERN CALIFORNIA MILD WEATHER, SEVERAL PARTS OF THE SUSPENSION SYSTEM ARE BROKEN, INCLUDING THE STRUTS, CONTROL ARMS, AND... Read more
Incident date: Mar 15, 2012
TWICE, WITHIN 50 METRES OF THE SAME SPOT EACH TIME, MY CAR HAS SUFFERED EXTREME ACCELERATION WHILST I WAS BRAKING AS HARD AS I COULD. FIRST TIME, MY MECHANIC CHECKED ALL COMPUTER DIAGNOSTICS USING TWO DIFFERENT COMPUTER TESTING DEVICES BUT THERE WERE NO FAULT CODES. NOW, AS WELL AS HAPPENING TWICE WITHIN 50 METRES OF THE SAME SPOT, I WAS AT THE SAME SET OF TRAFFIC LIGHTS, WHICH I DO NOT S... Read more
Incident date: Mar 15, 2012
TWICE, WITHIN 50 METRES OF THE SAME SPOT EACH TIME, MY CAR HAS SUFFERED EXTREME ACCELERATION WHILST I WAS BRAKING AS HARD AS I COULD. FIRST TIME, MY MECHANIC CHECKED ALL COMPUTER DIAGNOSTICS USING TWO DIFFERENT COMPUTER TESTING DEVICES BUT THERE WERE NO FAULT CODES. NOW, AS WELL AS HAPPENING TWICE WITHIN 50 METRES OF THE SAME SPOT, I WAS AT THE SAME SET OF TRAFFIC LIGHTS, WHICH I DO NOT S... Read more
Incident date: Aug 17, 2012
TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT WAS TRAVELING 55 MPH WHEN THE SMELL OF FUEL EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 86,635.
Incident date: Jul 16, 2012
THE CONSOLE AND STEERING WHEEL WERE WET FROM RAIN. THE SRS DASH WARNING LIGHT CAME ON. ABOUT 5 MILES AFTER THAT, THE DRIVER'S SIDE AIR BAG DEPLOYED. THE BAG WAS THE ORIGINAL BAG. THE SRS LIGHT HAD GONE ON ONCE 20 MONTHS BEFORE WHEN THE CONSOLE GOT WET. THE DEALERSHIP RAN A TEST FOR ABOUT $115 EACH ON BOTH OCCASIONS AND SAID THE CAUSE OF THE SRS LIGHT COMING ON WAS INDETERMINATE. TWENTY ... Read more
1 injured
Incident date: Jun 5, 2012
THE TRANSMISSION IS SLIPPING. ENGINE REVS AND THE TRANSMISSION WON'T UPSHIFT...EVENTUAL GEAR CHANGE CAUSE THE VEHICLE TO LURCH FORWARD A BIT, WITH A LOUD THUD HEARD. THE VEHICLE ALSO FAILS TO MOVE OFF FROM A STOP ON OCCASION...WITH THE ENGINE REVVING FOR A WHILE BEFORE MOVING FORWARD. DISPLAY MESSAGE IN THE CLUSTER: "TRANSMISSION SERVICE URGENT"...GOES OFF AND ON FOR DAYS AT A TIME. *TR
Incident date: Jun 1, 2012
ALL INTERIOR LIGHTS, GUAGES, WINDSHIELD WIPERS RANDOMLY SHUT DOWN AT FREEWAY SPEEDS AND AT IDLE. ENGINE POWER IS ALSO AFFECTED AS UNABLE TO ACCELERATE PROPERLY. DEALER REPLACED DRIVER INFORMATION MODULE HOWEVER PROBLEM CONTINUES. DEALER UNABLE TO SOURCE THE PROBLEM AS THE VEHICLE NEEDS TO BE IN THE PROCESS OF FAILING FOR THEM TO SOURCE THE PROBLEM. THIS HAS NOT BEEN POSSIBLE AS THE ISSUE IS RANDOM... Read more
Incident date: Jun 1, 2012
ALL INTERIOR LIGHTS, GUAGES, WINDSHIELD WIPERS RANDOMLY SHUT DOWN AT FREEWAY SPEEDS AND AT IDLE. ENGINE POWER IS ALSO AFFECTED AS UNABLE TO ACCELERATE PROPERLY. DEALER REPLACED DRIVER INFORMATION MODULE HOWEVER PROBLEM CONTINUES. DEALER UNABLE TO SOURCE THE PROBLEM AS THE VEHICLE NEEDS TO BE IN THE PROCESS OF FAILING FOR THEM TO SOURCE THE PROBLEM. THIS HAS NOT BEEN POSSIBLE AS THE ISSUE IS RANDOM... Read more
Incident date: Jun 1, 2012
ALL INTERIOR LIGHTS, GUAGES, WINDSHIELD WIPERS RANDOMLY SHUT DOWN AT FREEWAY SPEEDS AND AT IDLE. ENGINE POWER IS ALSO AFFECTED AS UNABLE TO ACCELERATE PROPERLY. DEALER REPLACED DRIVER INFORMATION MODULE HOWEVER PROBLEM CONTINUES. DEALER UNABLE TO SOURCE THE PROBLEM AS THE VEHICLE NEEDS TO BE IN THE PROCESS OF FAILING FOR THEM TO SOURCE THE PROBLEM. THIS HAS NOT BEEN POSSIBLE AS THE ISSUE IS RANDOM... Read more
Incident date: Jul 1, 2012
TL* THE CONTACT OWNS A 2001 VOLVO S-60. THE CONTACT STATED THAT THERE WERE STRONG GASOLINE FUEL FUMES COMING FROM THE OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THERE WAS A POSSIBLE FUEL PUMP DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V152000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP)... Read more
Incident date: Aug 15, 2012
MY VOLVO S60 IS BECOMING DIFFICULT TO START AND IS BEGINNING TO SMELL LIKE GASOLINE. I'VE BEEN RESEARCHING ONLINE AND THE PROBLEM APPEARS TO BE THE FUEL FILTER. THERE HAS BEEN A RECALL IN OTHER STATES LIKE ARIZONA AND FLORIDA BUT APPARENTLY VOLVO HAS NOT ISSUED A RECALL FOR CARS IN CALIFORNIA. IT IS AN EXTREMELY DANGEROUS SITUATION TO DRIVE A CAR THAT IS LEAKING FUEL DUE TO A MANUFACTURES DEFECT R... Read more
Incident date: Jun 1, 2012
WHEN I APPLY PRESSURE TO THE BRAKE PEDAL I GET AN ERROR MESSAGE SOMETIMES, NOT ALWAYS, THAT SAYS "CHECK BRAKE LIGHTS". WHEN THE MESSAGE IS UP, THE LEFT AND RIGHT BRAKES IN THE BACK OF THE VEHICLE DO NOT ILLUMINATE, BUT THE MIDDLE ONE IN THE BACK OF MY REAR WINDOW STILL DOES. WHEN THE MESSAGE GOES AWAY, ALL LIGHTS ILLUMINATE. *TR
Incident date: Jun 1, 2012
WHEN I APPLY PRESSURE TO THE BRAKE PEDAL I GET AN ERROR MESSAGE SOMETIMES, NOT ALWAYS, THAT SAYS "CHECK BRAKE LIGHTS". WHEN THE MESSAGE IS UP, THE LEFT AND RIGHT BRAKES IN THE BACK OF THE VEHICLE DO NOT ILLUMINATE, BUT THE MIDDLE ONE IN THE BACK OF MY REAR WINDOW STILL DOES. WHEN THE MESSAGE GOES AWAY, ALL LIGHTS ILLUMINATE. *TR
Incident date: Aug 9, 2007
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE WOULD JERK ABNORMALLY AND WITHOUT WARNING. IN ADDITION, THE SHIFT GEAR LEVER WAS DEFECTIVE AND BOTH THE POWER STEERING FLUID AND TRANSMISSION FLUIDS WERE LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE VEHICLE AGE HAD EXCEEDED THE TIME FRAME IN WHICH THEY WERE WILLING TO OFFER ANY ASSISTANCE. ... Read more
Incident date: Aug 9, 2007
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE WOULD JERK ABNORMALLY AND WITHOUT WARNING. IN ADDITION, THE SHIFT GEAR LEVER WAS DEFECTIVE AND BOTH THE POWER STEERING FLUID AND TRANSMISSION FLUIDS WERE LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE VEHICLE AGE HAD EXCEEDED THE TIME FRAME IN WHICH THEY WERE WILLING TO OFFER ANY ASSISTANCE. ... Read more
Incident date: Aug 10, 2012
ON TWO OCCASIONS MY CAR DECELERATED WITHOUT WARNING TO 30 MPH. DEALER UNABLE TO IDENTIFY THE PROBLEM. *TR
Incident date: Aug 10, 2012
ON TWO OCCASIONS MY CAR DECELERATED WITHOUT WARNING TO 30 MPH. DEALER UNABLE TO IDENTIFY THE PROBLEM. *TR
Incident date: Jul 20, 2010
TL* THE CONTACT OWNS A 2004 VOLVO XC70. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE VEHICLE MADE A THUMPING SOUND AND DECELERATED. ALSO, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL TURNED OFF AND THE BRAKE LIGHTS AND TURNING SIGNALS FAILED. THE CONTACT MENTIONED THAT ALL OF THE LIGHTS AND INSTRUMENT PANEL WERE OPERATING NORMALLY AFTER A FEW HOURS. THE VEHICLE WAS TAKEN TO THE DEALER WHO ... Read more
Incident date: Aug 10, 2012
WHILE DRIVING OUT OF A PARKING LOT AND ACCELERATING TO 35 MPH, ENTIRE DASHBOARD BLACKED OUT. NO SPEEDOMETER, NO ODOMETER, NO GAS GAUGE,NO MESSAGE. RADIO, WINDOWS, AND AIR CONDITIONING CONTINUED TO WORK NORMALLY, AS DID HEADLIGHTS, INTERIOR LIGHTS, AND TURN SIGNALS. I TURNED OFF ENGINE AND THEN RESTARTED CAR. SAME SYMPTOMS. THE THIRD TIME I RESTARTED CAR I RECEIVED MESSAGE ON PANEL, SRS/AIRBAG SERV... Read more
Incident date: Aug 10, 2012
WHILE DRIVING OUT OF A PARKING LOT AND ACCELERATING TO 35 MPH, ENTIRE DASHBOARD BLACKED OUT. NO SPEEDOMETER, NO ODOMETER, NO GAS GAUGE,NO MESSAGE. RADIO, WINDOWS, AND AIR CONDITIONING CONTINUED TO WORK NORMALLY, AS DID HEADLIGHTS, INTERIOR LIGHTS, AND TURN SIGNALS. I TURNED OFF ENGINE AND THEN RESTARTED CAR. SAME SYMPTOMS. THE THIRD TIME I RESTARTED CAR I RECEIVED MESSAGE ON PANEL, SRS/AIRBAG SERV... Read more
Incident date: Aug 10, 2012
WHILE DRIVING OUT OF A PARKING LOT AND ACCELERATING TO 35 MPH, ENTIRE DASHBOARD BLACKED OUT. NO SPEEDOMETER, NO ODOMETER, NO GAS GAUGE,NO MESSAGE. RADIO, WINDOWS, AND AIR CONDITIONING CONTINUED TO WORK NORMALLY, AS DID HEADLIGHTS, INTERIOR LIGHTS, AND TURN SIGNALS. I TURNED OFF ENGINE AND THEN RESTARTED CAR. SAME SYMPTOMS. THE THIRD TIME I RESTARTED CAR I RECEIVED MESSAGE ON PANEL, SRS/AIRBAG SERV... Read more
Incident date: Jun 28, 2010
I'VE HAD MY CAR ALL OF 4 MONTHS AND I STARTED TO NOTICE WHEN IT GOT REALLY HOT OUTSIDE (SUMMER) AND WHEN I WENT TO START MY CAR IT WOULD STALL AS IF IT WAS HAVING A HARD TIME STARTING UP. LONG STORY SHORT I TAKE IT IN TO THE DEALER, THEY RUN A DIAGNOSTICS TEST AN TELL ME THERE IS A CRACK IN MY FUEL PUMP. I CURRENTLY LIVE IN PENNSYLVANIA WHICH IS NOT ONE OF THE STATES LISTED FOR THE FUEL PUMP RECAL... Read more
Incident date: Aug 8, 2012
AS I WAS DRIVING HOME THE CAR STARTED RUNNING VERY ROUGH AND WAS NOT ABLE TO GET IT ABOVE 25 MPH. IT ALSO STARTED TO LUNGE FORWARD SPORADICALLY AND IT SEEMED LIKE IT WAS GOING TO STALL AT ANY MOMENT. I CONTACTED VOLVO DIRECTLY AND THEY CALLED IT "LIMP HOME MODE" AND THAT'S EXACTLY WHAT IT WAS, HORRABLE!!. I CONSIDER MYSELF LUCKY THAT MY CHILDREN WERE NOT WITH ME. APPARENTLY VOLVO RECOGNIZES TH... Read more
Incident date: Aug 8, 2012
AS I WAS DRIVING HOME THE CAR STARTED RUNNING VERY ROUGH AND WAS NOT ABLE TO GET IT ABOVE 25 MPH. IT ALSO STARTED TO LUNGE FORWARD SPORADICALLY AND IT SEEMED LIKE IT WAS GOING TO STALL AT ANY MOMENT. I CONTACTED VOLVO DIRECTLY AND THEY CALLED IT "LIMP HOME MODE" AND THAT'S EXACTLY WHAT IT WAS, HORRABLE!!. I CONSIDER MYSELF LUCKY THAT MY CHILDREN WERE NOT WITH ME. APPARENTLY VOLVO RECOGNIZES TH... Read more
Incident date: Mar 21, 2012
THE ENTIRE INSTRUMENT PANEL WENT DEAD, AND WILL NOT COME BACK TO LIFE. THE TACHOMETER, ODOMETER, SPEEDOMETER AND FUEL GAUGE ARE OFF AS THOUGH THE CAR IS OFF. SEVERAL MECHANICS HAVE QUOTED ME $1200+ TO REPLACE THE ENTIRE INSTRUMENT PANEL. THE INSTRUMENTS WENT DEAD WHILE I WAS ON THE INTERSTATE AND LEAVE ME WITHOUT THE INFORMATION I NEED TO SAFELY DRIVE. VOLVO SHOULD RECALL THESE VEHICLES AND RE... Read more
Incident date: May 22, 2012
AUGUST 8, 2012 I AM SENDING THIS COMPLAINT CONCERNING THE SERVICE I RECEIVED ON A RECALL FOR A 2000 V-70 VOLVO, CAMPAIGN# R115 ( VEHICLE SPEED ), NHTSA -CAMPAIGN# O6V441000, ACTION # EAQ-5021. I SCHEDULED AN APPOINTMENT WITH A VOLVO DEALERSHIP. I WENT TO THE SCHEDULED APPOINTMENT AND LEFT MY VEHICLE TO BE SERVICED. I WAS CALLED FROM THE DEALERSHIP AN... Read more
Incident date: May 22, 2012
AUGUST 8, 2012 I AM SENDING THIS COMPLAINT CONCERNING THE SERVICE I RECEIVED ON A RECALL FOR A 2000 V-70 VOLVO, CAMPAIGN# R115 ( VEHICLE SPEED ), NHTSA -CAMPAIGN# O6V441000, ACTION # EAQ-5021. I SCHEDULED AN APPOINTMENT WITH A VOLVO DEALERSHIP. I WENT TO THE SCHEDULED APPOINTMENT AND LEFT MY VEHICLE TO BE SERVICED. I WAS CALLED FROM THE DEALERSHIP AN... Read more
Incident date: Oct 9, 2009
TL* THE CONTACT OWNS A 2000 VOLVO C70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION UP TO 75 MPH. THE VEHICLE FAILED TO SLOW DOWN AND CRASHED INTO THE REAR PASSENGER SIDE OF ANOTHER VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE AND THEN CRASHED INTO A UTILITY POLE. THERE WERE NO INJURIES REPORTED. A POLIC... Read more
Crash
Incident date: Feb 6, 2012
SUDDEN FAILURE OF THE POWER STEERING, AMONGST OTHERS, RIGHT IN THE MIDDLE OF A CROSSROADS. VERY DANGEROUS EMERGENCY STOPPING OF THE CAR, ENGINE STOPPED, ALL ALARMS ON, STEERING NEARLY IMPOSSIBLE TO USE WITHOUT POWER. HAD TO TOW THE VEHICLE TO SERVICE CENTER. VOLVO CLAIMS THIS IS NOTHING MORE THAN A COMMON PLACE ALTERNATOR FAILURE (THERE HAS BEEN A RECALL CAMPAIGN FOR SIMILAR PROBLEMS WITH AUXILIA... Read more
Incident date: Feb 6, 2012
SUDDEN FAILURE OF THE POWER STEERING, AMONGST OTHERS, RIGHT IN THE MIDDLE OF A CROSSROADS. VERY DANGEROUS EMERGENCY STOPPING OF THE CAR, ENGINE STOPPED, ALL ALARMS ON, STEERING NEARLY IMPOSSIBLE TO USE WITHOUT POWER. HAD TO TOW THE VEHICLE TO SERVICE CENTER. VOLVO CLAIMS THIS IS NOTHING MORE THAN A COMMON PLACE ALTERNATOR FAILURE (THERE HAS BEEN A RECALL CAMPAIGN FOR SIMILAR PROBLEMS WITH AUXILIA... Read more
Incident date: Jun 9, 2011
I WAS DRIVING 65 MPH ON THE I-95 WHEN MY WINDSHIELD TURNED ON BY ITSELF, THEN I GOT ABS SYSTEM FAILURE ALERT ADVISING ME TO PULL OVER SAFELY. NEXT THE DASHBOARD DIED, WINDOWS DIDN'T WORK AND THE POWER STEERING SEEMED TO STOP WORKING. IT WAS VERY SCARY. I GOT THE VEHICLE TO A DEALERSHIP AS LUCKILY WE WERE CLOSE TO OUR DESTINATION. I TURNED OFF THE IGNITION AND EXPLAINED THE PROBLEM TO THE TECH.... Read more
Incident date: Jul 24, 2012
TL* THE CONTACT OWNS A 2001 VOLVO S60. WHILE PARKED, THE CONTACT NOTICED A STRONG FUEL SMELL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE FUEL PUMP WAS FRACTURED AND LEAKING FUEL.THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INC... Read more
Incident date: Jul 31, 2012
TL* THE CONTACT OWNS A 2001 VOLVO S40. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE STALLED A SECOND TIME. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 107,000.
Incident date: Jul 30, 2012
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH AT NIGHT, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY FAILED TO ILLUMINATE. IN ADDITION, THE LOW BEAM WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ACTIVATED THE FOG LIGHTS IN ORDER TO CONTINUE DRIVING. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE F... Read more