Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Oct 11, 2025
cracked engine block leaking coolant. Honda says it's not covered after the extended warranty expired. The issue starts happening in many vehicles after 100K miles and my car started seeing the issue at 135K miles . Dealer will not help, Honda of America won't help. this needs to turn into a recall please. Honda must reimburse or have the crack fixed.
Incident date: Oct 11, 2025
I purchased my 2022 Volvo XC60 in April 2025. I had no problems with the backup camera, until I installed a new version of software, 3.7, over the air, in September. The update was described as addressing a recall, for a safety issue where the backup camera would sometimes not work. Since the recall update, I've had issues with the backup camera not working, at the same time all of the cameras, pr... Read more
Incident date: Oct 8, 2024
The rear view camera is not working when placing the vehicle in reverse. The dash screen is blank even though it changes to appropriate display mode. The area where camera image is supposed to be to display is blank.
Incident date: Oct 8, 2024
appears to be significant electrical issue or internal computer issue causing a safety issue
Incident date: Jun 10, 2025
The contact owns a 2019 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer and diagnosed with head gasket failure, resulting in damage to the engine. T... Read more
Incident date: Oct 21, 2025
When from a stop vehicle does not accelerate as normal, especially while turning. Lag and hesitation is experienced for a moment and then catches causing a rapid acceleration. When turning across oncoming lanes of traffic the unexpected lag and lack of acceleration considerably increases risk of side collision from cross traffic and risk of rear collision from traffic behind due to inability to kn... Read more
Incident date: Oct 21, 2025
There has been at least 5 incidences where the audio stopped working for the turn signals, navigation stopped, radio stopped and air conditioning stopped. The first 2-3 times the system reset itself. The 4th incident I was driving in torrential rain, the wiper auto sensor stopped and every warning light on the dashboard lit up. As the rain dissipated, the system seemed to clear itself. Today, on m... Read more
Incident date: Sep 14, 2025
After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and needs to be replaced. Upon further research, I discovered that the PTU part is recalled for vehicles manufactured between 2017 and 2019. However, as my vehicle is a 2020 model, it unfortunately falls outside of the recall window. Despite this, it appears that similar PTU failures are ... Read more
Incident date: Sep 14, 2025
Driving the car at under 20 mph making a left turn into my cul-de-sac which has an upward slope. Car system thought it would crash into the tree straight ahead and started emergency braking making loud noise and then the steering wheels locked. Ended up hitting the parked car in front of neighbors house due to brake and steering malfunction. Heard from other Volvo owners that this has been a probl... Read more
Crash
Incident date: Sep 14, 2025
Driving the car at under 20 mph making a left turn into my cul-de-sac which has an upward slope. Car system thought it would crash into the tree straight ahead and started emergency braking making loud noise and then the steering wheels locked. Ended up hitting the parked car in front of neighbors house due to brake and steering malfunction. Heard from other Volvo owners that this has been a probl... Read more
Crash
Incident date: Sep 30, 2025
The transmission failed at only 63,000 miles. Prior to the failure i had no codes or warning lights. It began to shift harshly and jump gears. At a stop light it would remain in 7th gear and then trying to get moving again would require a large amount of acceleration, then it suddenly would jump down to 1st gear and shoot ahead. This is a large pickup and i am concerned for the safety of pede... Read more
Incident date: Sep 30, 2025
On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: Engine / Power Train. An indepe... Read more
Incident date: Sep 30, 2025
On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: Engine / Power Train. An indepe... Read more
Incident date: Oct 6, 2025
I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I ... Read more
Incident date: Oct 5, 2025
The rear body fairings/panels do not correctly assemble together on this motorcycle, which leaves unintended gaps between the panels and insecure connections to each other and to the motorcycle. It seems that interference with the gas tank is preventing correct assembly.
Incident date: Oct 5, 2025
While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to t... Read more
Incident date: Oct 5, 2025
While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to t... Read more
Incident date: Sep 16, 2025
Rear sliding glass window track pops loose which is extremely common with these and should be fixed by ford. I’ve had mine fixed twice already. It’s unsafe and unfair for this many customers to have this issued and ford not warranty it or recall it.
Incident date: Sep 16, 2025
On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason ... Read more
Incident date: Sep 16, 2025
On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason ... Read more
Incident date: Sep 1, 2025
Water pump failed coolant leaked all over the vehicle five years old and a $7500 repair vacuum seals and most of the engine is damaged from the coolant. I have the video from the dealership but can’t upload
Incident date: Sep 1, 2025
When slowing to a stop the vehicle is unsmooth and unpredictable, there is also a sudden release when braking downhill (not sure if they are related). There’s been occasions where the car lurched when coming to a stop almost resulting in me rear ending the vehicle in front of me. The unsmooth/unpredictable stopping only happens at speeds under 10mph when approaching a stop like with city driving... Read more
Incident date: Sep 1, 2025
When slowing to a stop the vehicle is unsmooth and unpredictable, there is also a sudden release when braking downhill (not sure if they are related). There’s been occasions where the car lurched when coming to a stop almost resulting in me rear ending the vehicle in front of me. The unsmooth/unpredictable stopping only happens at speeds under 10mph when approaching a stop like with city driving... Read more
Incident date: Oct 13, 2025
Received a Uconnect update on 10/10/2025 OTA. Vehicle is no longer opperating correctly and e-save mode will no longer turn on. Vehicle is randomly shutting off while driving and check engine light is now present. Dropping at a jeep location to investigate as vehicle is not save to opperate when driving due to issue of randomly dying while in motion.
Incident date: Oct 12, 2025
12V battery drains if the car is left unused for more than 3-4 days. Car needs to be jumped to start it up again. The issue occurred in August and I jumped it first time. It started happening again September and had a service appointment with Kia. They hard reset the software but the issue occured again every time I left the car unused for more than 3-4 days.
Incident date: Jul 10, 2025
Multiple warning lights appeared and remained illuminated on my dash, all related to safety features (LKAS, ACC, CMBS AND ROAD DEPARTURE). The problem was confirmed by Capitol Honda Service Department. The vehicle was scanned and stored DTC was found at INTEGRATED DRIVER SUPPORT SYSTEM. U3000-49 MULTIPURPOSE CAMERA UNIT INTERNAL ELECTRONIC FAILURE. The DTC was set as hard code, unable to clear. RE... Read more
Incident date: Jul 10, 2025
Car accelerates and lurches forward on its own sometimes.
Incident date: Oct 7, 2025
Car accelerates and lurches forward on its own sometimes.
Incident date: Oct 7, 2025
I experienced a serious safety issue with my 2025 Volvo EX90 around 1:15 PM on October 7, 2025. It was drizzling at the time. I had stopped in front of an ATM to deposit and withdraw money. After finishing, when I released the brake pedal to leave, the vehicle suddenly accelerated forward on its own, much faster than normal creeping speed. I had to keep pressing the brake pedal to control the car... Read more
Incident date: Oct 9, 2025
Coolant leak caused car to overheat and engine failure
Incident date: Oct 6, 2025
The contact owns a 2025 Land Rover Range Rover. The contact stated that while depressing the accelerator pedal, the vehicle shut off independently and drove in Hybrid Mode and switched back to Electrical Battery Mode. Several warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the electrical battery converter needed to be replaced. The contact stated t... Read more
Incident date: Oct 10, 2025
I BOUGHT MY JEEP COMPASS LATITUDE 2022 BRAND NEW FOR A DEALERSHIP IN NOVEMBER OF 2021. SINCE THEN MY RANDOM DASHBOARD LIGHTS HAVE COME ON AND OFF, THE CALL HAS STALLED NUMEROUS TIMES ALL RELATING SUPPOSELY TO THE BATTERIES GOING BAD. I HAD BOTH BATTERIES CHANGED LESS THAN 2 YEARS. I FEEL THERE IS AN ISSUE THAT NEEDS TO BE ADDRESSED
Incident date: Oct 10, 2025
While driving about 40 MPH on a two land road the sidewall blow out . Right before I got a low tire pressure warning from my vehicle.
Incident date: Oct 6, 2025
I lose power steering randomly. When this occurs I get a service rear diff message on my dash, the fan motor cuts out, and gauges like the speedometer and tachometer go to zero. I took it to a dealer because I saw there was a recall for the exact problem I'm having with power steering, but I guess it's VIN specific and my car is not included in the recall. They also told me they couldn't get it to... Read more
Incident date: Oct 6, 2025
Hello. I went to the Acura dealership because I got a recall letter. I lost the letter itself a few days ago. I also had the check engine light come on once while driving. But then it went out on its own during the same trip. At the moment of checking my car by my foreman, he heard a knocking noise in the engine. He said that they will check my car on the recall and see what's wrong with the engi... Read more
Incident date: Sep 23, 2025
Was driving about 30 miles a hour and there were no other cars on the road and there were no obstacles in the road and tbe forward collision warning alert started flashing and dinging on the dashboard. There was absolutely no reason it should have gone off this is about the 4th time it has randomly done this now and it’s a bit concerning
Incident date: Sep 23, 2025
Was driving about 30 miles a hour and there were no other cars on the road and there were no obstacles in the road and tbe forward collision warning alert started flashing and dinging on the dashboard. There was absolutely no reason it should have gone off this is about the 4th time it has randomly done this now and it’s a bit concerning
Incident date: Sep 23, 2025
1. The passenger side daytime fog light occasionally fails to operate, which could be a safety concern in certain driving conditions. 2. The one-pedal drive feature automatically switches off, even though it is saved in my profile. This may present a hazard if I accelerate as if one-pedal drive is still active. 3. The blind spot warning system does not provide an audible alert, and it sometimes ac... Read more
Incident date: Oct 3, 2025
Please failure of windshield camera 36160 thr a11 has malfunctioned IDAS
Incident date: Oct 3, 2025
The contact owns a 2020 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts needed for the recall repair were not yet available. The dealer advised the contact not to have a passenger seated in the front passenger’s seat due to... Read more
Incident date: Oct 4, 2025
I just filled a report but on October 3rd @ 3:34pm the same thing happened where while in cruise control the car just brakes and there was no reason for that to happen.
Incident date: Sep 25, 2025
Radio/ car play jumping screens cuts in and out just randomly. Sometimes goes completely black screen
Incident date: Oct 4, 2025
Safety Complaint – Volvo XC90 Electrical and Airbag Malfunction Issues I am reporting ongoing safety concerns with my Volvo XC90 related to electrical malfunctions and unexpected engine shutdowns while driving. The vehicle has suddenly turned off multiple times, including: •Once before merging onto a highway, •Once while entering a roundabout, and •Once while driving in traffic. Each in... Read more
Incident date: Oct 4, 2025
I just filled a report but on October 3rd @ 3:34pm the same thing happened where while in cruise control the car just brakes and there was no reason for that to happen.
Incident date: Oct 2, 2025
I tow full-time as a working nomad. My truck has gone into limp-mode (low-power mode) onto a complete loss of power. I have been stranded on 3 difference occasions. The issue first began at 75,000 miles which I have records of. After this most recent incident, I realized there was a pattern emerging. After further research, I have discovered that there is a lawsuit out for these CP4 fuel syst... Read more
Incident date: Oct 1, 2025
Transmission exhibits harsh shifting and slippage. One scary example is when accelerating at highway speeds, transmission will occasionally and suddenly drop into first gear causing complete loss of power to the wheels. On occasion will also display transmission warning on dash and lock into 4th gear, causing vehicle to exhibit downshift breaking and rapidly slow vehicle when in traffic at highw... Read more
Incident date: Sep 15, 2025
The contact owns a 2013 Jeep Wrangler. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The contact was concerned that the air bag might not deploy in a crash. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 18V021000 (Air Bags). The contact stated that the vehicle had experienced the failure listed in the rec... Read more