Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,318 complaints for VOLVO
Incident date: Jan 14, 2025
The ICCU component popped and blew seconds before I entered the on ramp for an interstate. My car immediately entered "turtle mode" and capped my speed at 10 mph. I crossed 4 lanes to get out of the turn ramp and get to a parking lot. The car alerted and stopped driving as I pulled into the lot. The car provided no warning before and has the 3 prior software recall fixes. It was unsafe for the car... Read more
Incident date: Jan 14, 2025
The ICCU component popped and blew seconds before I entered the on ramp for an interstate. My car immediately entered "turtle mode" and capped my speed at 10 mph. I crossed 4 lanes to get out of the turn ramp and get to a parking lot. The car alerted and stopped driving as I pulled into the lot. The car provided no warning before and has the 3 prior software recall fixes. It was unsafe for the car... Read more
Incident date: Jan 31, 2026
Odd noise from bell housing area at 1200 miles that went with engine rpm. Took the truck in to the dealer and they said they couldn't recreate it but to bring it back in if it returned. Jan 27th at 5200 miles on the truck, I was driving down the highway at 60mph and got a reduced acceleration message on the dash along with a check engine light. Brought it to the dealer and was informed it was a ba... Read more
Incident date: Jan 6, 2026
Driving my car normally when, at around 3,800 miles, my car threw a CEL and went into limp mode, while in traffic. I had to pull over safely, immediately shut off vehicle and have it towed to the dealership for diagnostic & repair. The code was the infamous P2C90 Crankcase ventilation leak check engine light code. This has happened over the course of 14k miles, 4+ more times. Each time, the CEL tu... Read more
Incident date: Feb 11, 2026
Component / System Failure The exhaust system, specifically the exhaust manifolds and previously the EGR system components, appear to have failed or malfunctioned, allowing exhaust gases to enter the passenger cabin. The dealer initially replaced the EGR cooler diverter on December 23, 2025. However, the condition persisted. On February 3, 2026, cracked exhaust manifolds were identified by the d... Read more
Incident date: Feb 11, 2026
Component / System Failure The exhaust system, specifically the exhaust manifolds and previously the EGR system components, appear to have failed or malfunctioned, allowing exhaust gases to enter the passenger cabin. The dealer initially replaced the EGR cooler diverter on December 23, 2025. However, the condition persisted. On February 3, 2026, cracked exhaust manifolds were identified by the d... Read more
Incident date: Jan 19, 2026
The truck has approximately 5,000 miles. When adaptive cruise control is engaged, the vehicle accelerates on its own to 85 mph whenever the posted speed limit changes, and there are no available settings to prevent this. For example, if the speed limit is 55 mph and adaptive cruise control is set to 55 mph, when the limit changes to 65 mph the truck automatically increases speed to 85 mph without ... Read more
Incident date: Feb 12, 2026
****This complaint is an addendum to ODI Complaint #11715415 **** This report updates the prior complaint to reflect complete engine seizure and pending engine replacement following post-repair loss of propulsion. I respectfully request that NHTSA include my vehicle’s failure in its ongoing evaluations related to L87 engine failures, including Recall 25V-274, Engineering Analysis EA25007, and ... Read more
Incident date: Feb 5, 2026
The contact owns a 2015 Lincoln MKT. The contact stated that while reversing, the rear-view camera displayed a distorted image. The contact stated that the failure was intermittent. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The c... Read more
Incident date: Feb 10, 2026
When starting the car up and backing out of my garage It sounds like my rotors or brakes are grinding I took it to the dealer, and they told me that that was standard on the 2025 CRV. It is grinding so loud and hard like it is cutting into the rotors. I need someone to take responsibility.My car is only less than one year old.It will be one year on 2/20/2026. This is my seventh c r v and i've neve... Read more
Incident date: Jan 25, 2026
ABS module failure with no rplacement available to replace or fix. affecting braking ang driving as well. transmission stays in lower gears and causing transmission to heat up fluid. been waiting for dealearship to provide replacment item purchase a year ago 2024.
Incident date: Jan 25, 2026
In November 2025, I was told by Volkswagen that I needed to get my brakes and rotors replaced. At that time I only had around 19,000 miles on my vehicle. This was covered by Volkswagen‘s extended warranty as Volkswagen is aware that there are issues with the rear brakes in January 2026 I needed to get my car serviced for the 20,000 mile check which was to include an oil change. At that time, the... Read more
Incident date: Jan 25, 2026
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's ability to safely drive the vehicle... Read more
Incident date: Feb 11, 2026
The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehic... Read more
Crash
Incident date: Feb 6, 2026
The contact owns a 2017 Ford F-150. The contact stated that while driving 70 MPH and depressing the accelerator pedal, the transmission unexpectedly downshifted from sixth gear to third gear, causing the rear wheels to lock up temporarily for several minutes. The transmission fault warning light was illuminated. The vehicle was pulled over to the right side of the road and turned off for ten minut... Read more
Incident date: Feb 1, 2026
The engine repair was a short block only, even thoe the main bearings spun and sent debis threw the engine. #1 rod went as well. Apon recieving the truck back, with in 200 miles, I've had the same hesitation with the engines as I had just before the first engine failed. Took it by the dealer and no issues found. oil preasure stays up and temp normal. I've had many issue with throtle lag sence day ... Read more
Incident date: Feb 1, 2026
The engine repair was a short block only, even thoe the main bearings spun and sent debis threw the engine. #1 rod went as well. Apon recieving the truck back, with in 200 miles, I've had the same hesitation with the engines as I had just before the first engine failed. Took it by the dealer and no issues found. oil preasure stays up and temp normal. I've had many issue with throtle lag sence day ... Read more
Incident date: Jan 22, 2026
Vehicle failed to shift properly while making multiple left and right turns from a stop (for the record, the vehicle also had shifting problems at other times). This resulted in the vehicle hesitating while entering traffic. Multiple times other vehicles had to beep horns and brake emergently. One time an 18 wheeler almost tboned me while I had my 2 year old some in the back seat. Definitely a saf... Read more
Incident date: Dec 15, 2025
The contact owns a 2009 Lexus RX 350. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from the engine compartment with the check engine oil warning light illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the oil cooler hose was leaking due to... Read more
Incident date: Feb 4, 2026
Truck is burning oil. Talked to over 5 dealerships and they says it’s a problem that they know about and are waiting for ford to recall a section of the engine. Heard in Naples Fl all sheriff trucks are doing it and burning excessive amount of oil
Incident date: Feb 4, 2026
For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 ye... Read more
Incident date: Feb 5, 2023
While driving on the highway, without warning the tire tread separated from the rim causing danger to myself. Luckily I was able to pull to the side of the highway to await assistance. State police was called and the car was eventually towed to the dealership. The entire tire literally separated from the rim. Tire size: 235 /60 R 18.
Incident date: Oct 24, 2025
I was driving and the engine abruptly stalled. The truck self-shifted to Neutral. Once stopped, I shifted to Park to attempt a restart. It would not crank. I was on a 2-lane road so I did not have a shoulder. Once I realized it would not restart I tried to shift to Neutral so I could push it to a subdivision road about 50 yards away only to find out my transmission has no ability to shift to Neut... Read more
Incident date: Dec 19, 2025
The incident involved a 2025 Chevrolet Trailblazer, purchased new in late February 2025. The failure appears related to the vehicle’s electrical/charging system and associated control modules, resulting in a sudden loss of critical safety systems. The vehicle was towed by GM Roadside Assistance and is currently at an authorized Chevrolet dealership, where it is available for inspection upon requ... Read more
Incident date: Dec 15, 2024
Sunday [XXX] downtown Sacramento, driving about 25 mph. Heard a loud bang—bolt sheared off front subframe. Steering felt lagging upon making a right turn vehicle proceeded in a very wide turn, pulled into parking lot. Wheel locked right as I exited [XXX] parking spot; steering went slack, brakes scraped rotor. Two witnesses saw hardware hit pavement. AAA tech removed tire: lower control arm bolt... Read more
Incident date: Dec 15, 2024
Sunday [XXX] downtown Sacramento, driving about 25 mph. Heard a loud bang—bolt sheared off front subframe. Steering felt lagging upon making a right turn vehicle proceeded in a very wide turn, pulled into parking lot. Wheel locked right as I exited [XXX] parking spot; steering went slack, brakes scraped rotor. Two witnesses saw hardware hit pavement. AAA tech removed tire: lower control arm bolt... Read more
Incident date: Dec 15, 2024
With no warning except a pop, the vehicle iccu will fail and leave you stranded, very dangerous if you are driving on the parkway
Incident date: Oct 1, 2025
System/Component Malfunction: Systemic failure of the onboard computer (Infotainment/Connectivity Module) and Advanced Driver Assistance Systems (ADAS), specifically the Collision Avoidance/Auto-Braking system, Rear-view Camera (FMVSS 111 non-compliance), and the 12V Battery management system. All components remain in the vehicle and are available for inspection. Safety Risk: The vehicle exhibits... Read more
Incident date: Oct 1, 2025
System/Component Malfunction: Systemic failure of the onboard computer (Infotainment/Connectivity Module) and Advanced Driver Assistance Systems (ADAS), specifically the Collision Avoidance/Auto-Braking system, Rear-view Camera (FMVSS 111 non-compliance), and the 12V Battery management system. All components remain in the vehicle and are available for inspection. Safety Risk: The vehicle exhibits... Read more
Incident date: Nov 10, 2023
The contact owns a 2024 Chevrolet Blazer EV. The contact received notification of NHTSA Campaign Number: 25V433000 (PARKING BRAKE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Nov 10, 2023
Driving the vehicle at highway speeds (around 55mph). Driver hear a loud hum, lost power and needed to pull over. The rear axle housing grenaded and twisted the pinion clean off the rear axle. The truck was loaded with tools and pulling a trailer. However this load was well within the GVWR of the vehicle
Incident date: Nov 10, 2023
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the vehicle entered LIMP Mode. During the failure, the transmission became stuck in 5th gear, and the vehicle operated at reduced speeds. The vehicle was turned off but failed to immediately restart. After approximately 15 minutes, the vehicle restarted, and the failure was self-corrected. Th... Read more
Incident date: Jan 27, 2025
Last month, while transporting my brother to his arm surgery in Chapel Hill, NC, I observed unusual and audible shifting behavior when engaging the vehicle's sport mode. This mode is typically utilized for extended journeys on highways and interstates. Although the anomaly was brief, I did not initially consider it significant. Several weeks later, upon departing from my community college campus,... Read more
Incident date: Jan 27, 2025
The contact owns a 2025 Toyota Sequoia Hybrid. The contact stated that while his wife was driving approximately 10 MPH, the vehicle was rear-ended by another vehicle driving approximately 50 MPH. The rear of the vehicle sustained significant damage. There was no warning light illuminated. The air bags failed deploy. The driver hit her head against an unknown part of the vehicle. The driver sustain... Read more
Crash
1 injured
Incident date: Jan 29, 2026
The contact owns a 2016 Honda Pilot. The contact stated that while driving at slow and moderate speeds, the transmission was slipping, and the vehicle lurched and jerked. The failure was more evident while driving uphill. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle was repaired.... Read more
Incident date: Sep 15, 2025
I'm driving down the road and unexpectedly the power steering completely goes out and the car is almost impossible to steer. When I shut the car off it usually resets sometimes for only a couple seconds, sometimes longer before the power steering fails again. It has happened in the middle of multiple turns, highways driving, city driving and is very dangerous. If you look online it is a very commo... Read more
Incident date: Sep 15, 2025
On the morning of [XXX] I received an error message on my dashboard (attached) "Stop Vehicle and Check Power Supply". The car had started to lose acceleration power to no more than 30MPH. I contact the service department at my local dealer. They instructed me to bring it in or have it towed. I was about 2 miles from home so I headed back. While in transit the car lost all power i... Read more
Incident date: Dec 19, 2025
The incident involved a 2025 Chevrolet Trailblazer, purchased new in late February 2025. The failure appears related to the vehicle’s electrical/charging system and associated control modules, resulting in a sudden loss of critical safety systems. The vehicle was towed by GM Roadside Assistance and is currently at an authorized Chevrolet dealership, where it is available for inspection upon requ... Read more
Incident date: Dec 19, 2025
The incident involved a 2025 Chevrolet Trailblazer, purchased new in late February 2025. The failure appears related to the vehicle’s electrical/charging system and associated control modules, resulting in a sudden loss of critical safety systems. The vehicle was towed by GM Roadside Assistance and is currently at an authorized Chevrolet dealership, where it is available for inspection upon requ... Read more
Incident date: Dec 15, 2025
My family and I were returning home from vacation in another state, and while we were driving on the interstate, an alarm popped up on the DTC stating ruduced engine power. I tried to start slowing down so I could take the next off ramp and could not push the brake pedal in. I had absolutely no brakes trying to slow down from interstate speed. I was able to pull into a gas station parking lot whil... Read more
Incident date: Nov 23, 2025
ABS module internal electrical failure. Causes traction control, antilock brakes, and trailer brakes to fail. Brakes could lose power and cause a collision. Parts are unavailable new. No remedy available from manufacturer.
Incident date: Jan 27, 2025
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, there was a loud grinding sound coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with failure. The contact was informed that the rear differential assembly needed to be replaced. The vehicle was not repaired. The c... Read more
Incident date: Feb 1, 2026
My 2014 f150 xlt Ecoboost 4x,4 was experiencing symptoms directly related to Recall 24S37 / 24V444 (erratic/harsh shifting while on the highway). P0606, P0607 (PCM Processor Faults) P0706, P0707 (Transmission Range Sensor issues) P1702-00 (TRS Circuit Intermittent) P1921-00 (Transmission Range Signal issues) This was following the software update in the last recall. Plus the truck would not start ... Read more
Incident date: Feb 1, 2026
Anytime I turn the steering wheel to the left, there is a really loud clanking noise coming from the front left tire. It gets really loud when the car is cold, and only slightly improve when the car is warmed up. I worry that there is a problem with the axle that can be a safety issue. While I am just reporting this today, it has been going on for at least 12 months.
Incident date: Feb 1, 2026
The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, the low engine oil pressure warning light illuminated while depressing the brake pedal. A dealer was contacted and informed to add oil as needed. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the engine valves needed to be replaced. The vehicle was not repair... Read more
Incident date: Feb 1, 2026
Anytime I turn the steering wheel to the left, there is a really loud clanking noise coming from the front left tire. It gets really loud when the car is cold, and only slightly improve when the car is warmed up. I worry that there is a problem with the axle that can be a safety issue. While I am just reporting this today, it has been going on for at least 12 months.
Incident date: Feb 2, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear windshield (tempered glass) and the integrated rear defroster heating element system. Yes, the vehicle and the shattered glass (contained within the frame/cargo area) are available for immediate inspection. 2. How was your safety or the safety of others put at risk? Luckily, this incid... Read more
Incident date: Jan 31, 2026
My 2016 Hyundai Sonata (2.0T/2.4L engine) has been experiencing loss of motive power and severe engine stumbling at stoplights, creating an unreasonable risk of a crash in traffic. The Check Engine light is on with DTC P0010. Upon inspection, the internal oil seal plug at the intake camshaft E-CVVT has become unseated, causing an active oil leak. This matches the exact defect and symptoms (elevat... Read more
Incident date: Nov 22, 2025
When my windows are up the heater whines, now yesterday the rear window blew out, I’m being told it is a known issue with the 2015 Chevy Silverado, I saw it was recalled and fixed in 2020, obviously the fix did not work and now my truck is a fire danger.
Incident date: Jan 30, 2026
When driving, frequent knocking sounds can be heard coming from the engine when at a stop to turn, and accelerate. The electrical system was faulty with the engine electrical system indicating problems- the heater shut off, so we had no heat during a 90-minute road trip. Tire pressure monitor indicates low tirepressure and seems unresponsive. I brought it in for service. The electrical system... Read more