Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Mar 12, 2013
THIS CAR HAS DEVELOPED AN ELECTRICAL PROBLEM WHERE THE DASH LIGHTS START FLICKERING ON AND OFF DISPLAYING VARIOUS FAILURES ON THE DASHBOARD DISPLAY, LIKE IMMOBILIZER FAILURE AND CRASH MODE AND VARIOUS OTHER WARNINGS. AT THE SAME TIME, THE RADIO CUTS OUT AND AN AUDIBLE "CLICKING" IS HEARD UNDERNEATH THE DASH BOARD. ON SEVERAL OCCASIONS THE VEHICLE HAS STALLED OUT COMPLETELY WHILE DRIVING CAUSING A ... Read more
Incident date: Apr 16, 2012
THE STEERING WHEEL BEZEL DELAMINATES ON THE BOTTOM OF THE STEERING WHEEL AND BECOMES VERY SHARP CAUSING CUTS ON HANDS. DEALER REPLACED THE BEZEL AND WE HAVE THE SAME PROBLEM AGAIN. IT APPEARS TO BE A DEFECT IN THE DESIGN OR MANUFACTURE OF THE BEZEL. THERE SHOULD BE NO SHARP CUTTING EDGES ON THE STEERING WHEEL! *TR
1 injured
Incident date: Sep 15, 2012
BRAKE PADS ON PASSENGER SIDE/RIGHT REAR WEARING PREMATURELY OR FASTER THAN PADS ON OTHER WHEELS, OR IN RELATION TO OTHER 3 WHEELS. EITHER BRAKE CALIPERS ARE STICKING OR THERE IS A SOFTWARE OR ELECTRONIC BRAKING PROBLEM ON THE CAR. LOCAL VOLVO DEALER (ONLY ONE IN IDAHO) INDICATED THAT THE VOLVO REGIONAL REP INSTRUCTED SERVICE DEPARTMENT TO NOTIFY THEM OF EACH CASE THIS IS REPORTED BY AN OWNER - UNO... Read more
Incident date: Sep 15, 2012
BRAKE PADS ON PASSENGER SIDE/RIGHT REAR WEARING PREMATURELY OR FASTER THAN PADS ON OTHER WHEELS, OR IN RELATION TO OTHER 3 WHEELS. EITHER BRAKE CALIPERS ARE STICKING OR THERE IS A SOFTWARE OR ELECTRONIC BRAKING PROBLEM ON THE CAR. LOCAL VOLVO DEALER (ONLY ONE IN IDAHO) INDICATED THAT THE VOLVO REGIONAL REP INSTRUCTED SERVICE DEPARTMENT TO NOTIFY THEM OF EACH CASE THIS IS REPORTED BY AN OWNER - UNO... Read more
Incident date: Mar 12, 2013
RIGHT FRONT SPRING BROKE, FRACTURE HAPPENED IN THE TRANSITION FROM THE LOWEST COIL (THE ONE ALWAYS ON THE SPRING SEAT) TO THE FIRST ACTIVE COIL. ANTI-CORROSION COATING WAS MISSING IN THAT AREA, AND A SMALL AMOUNT OF SURFACE PITTING WAS PRESENT. PHOTOS OF FAILED SPRING ARE AVAILABLE UPON REQUEST (BOTH IN PLACE BEFORE REMOVAL, AND CLOSEUP VIEW OF THE FRACTURE ON THE COIL THAT BROKE OFF). *TR
Incident date: Jun 25, 2010
COUNTER BALANCE SHAFT BEARING FAILURE AND COMPLETE DESTRUCTION OF ENGINE WHILE TRAVELING DOWN A CROWDED I-95 GOING INTO NY CITY WITH TWO CHILDREN IN CAR. THIS IS SUCH A COMMON PROBLEM WITH THE VEHICLE, THAT IT'S CRIMINAL TO NOT HOLD VOLVO ACCOUNTABLE TO FIX THIS. *TR
Incident date: Feb 3, 2013
WAS DRIVING ON FREE WAY, AS I WAS ACCELERATING I LOST ALL POWER AND STEERING.. THE ENGINE STALLED OUT AND I HAD TO VEER OFF TO SIDE SO THAT I WOULDN'T CAUSE AN ACCIDENT. *TR
Incident date: Feb 3, 2013
WAS DRIVING ON FREE WAY, AS I WAS ACCELERATING I LOST ALL POWER AND STEERING.. THE ENGINE STALLED OUT AND I HAD TO VEER OFF TO SIDE SO THAT I WOULDN'T CAUSE AN ACCIDENT. *TR
Incident date: Feb 3, 2013
WAS DRIVING ON FREE WAY, AS I WAS ACCELERATING I LOST ALL POWER AND STEERING.. THE ENGINE STALLED OUT AND I HAD TO VEER OFF TO SIDE SO THAT I WOULDN'T CAUSE AN ACCIDENT. *TR
Incident date: Mar 9, 2013
I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN IT STARTED TO STALL AND THEN THE ENGINE JUST CUT OFF. THIS HAPPENED IN THE MIDDLE OF THE ROAD WITH TRAFFIC IN BOTH DIRECTIONS LEAVING ME AND MY WIFE VULNERABLE IN THE MIDDLE OF TRAFFIC. I MADE SEVERAL ATTEMPTS TO RESTART THE ENGINE AND IT WOULD NOT START, IT STARTED TO SMOKE AFTER A FEW ATTEMPTS. ROADSIDE ASSISTANCE HAD TO BE CALLED AND THE VEHICLE W... Read more
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 1995 VOLVO 850. THE CONTACT STATED THAT THE ODOR OF GASOLINE FUEL WAS EMITTED INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FUEL HOSE WAS LEAKING. THE HOSE WAS REPLACED HOWEVER, THE CONTACT CONTINUED TO SMELL FUEL. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC AND ANOTHER CRACK... Read more
Incident date: Nov 16, 2012
I SMELLED SOMETHING LIKE ACETONE AND DID NOT KNOW WHAT IT WAS. THE DRIVER'S SIDE SEAT HEATER NEARLY BURNED MY LEG BEFORE IT WENT COLD ON THE LEFT HALF. THE LEATHER WAS BURNT AND PUCKERED ON THE LEFT OUTSIDE. WHEN I WENT TO MY MECHANIC, I HAD THEM UNPLUG THE ELEMENT SO FURTHER DAMAGE OR INJURY WOULD NOT OCCUR IF THE SEAT HEATER WERE ACCIDENTALLY TURNED ON. PEDERSEN VOLVO WANTS AT LEAST $230 TO ... Read more
Incident date: Feb 16, 2013
I FILED A COMPLAINT WITH VOLVO CARS NORTH AMERICA DUE TO A LEAK AT THE HOSE AND MY POWER STEERING RESERVOIR. I STATED THE FOLLOWING: IS MY CAR ELIGIBLE FOR RECALL REPAIR OF POWER STEERING LEAK? MY POINTS OF REFERENCE ARE AUTOMD.COM AND HTTP://WWW.AUTOSAFETY.ORG/NODE/39837 POST FOR 2001 VOLVO V70 FAILING COMPONENT(S): 016000 STEERING:ELECTRIC POWER ASSIST SYSTEM, BULLETIN 229826 NHTSA: 1002261... Read more
Incident date: Feb 16, 2013
I FILED A COMPLAINT WITH VOLVO CARS NORTH AMERICA DUE TO A LEAK AT THE HOSE AND MY POWER STEERING RESERVOIR. I STATED THE FOLLOWING: IS MY CAR ELIGIBLE FOR RECALL REPAIR OF POWER STEERING LEAK? MY POINTS OF REFERENCE ARE AUTOMD.COM AND HTTP://WWW.AUTOSAFETY.ORG/NODE/39837 POST FOR 2001 VOLVO V70 FAILING COMPONENT(S): 016000 STEERING:ELECTRIC POWER ASSIST SYSTEM, BULLETIN 229826 NHTSA: 1002261... Read more
Incident date: Aug 22, 2012
TL* THE CONTACT OWNS A 2002 VOLVO V70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS ADVISED TO THE CONTACT THAT THE ELECTRONIC THROTTLE MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAM... Read more
Incident date: Jul 2, 2012
FRONT LIGHTS GO OFF GOT A TICKET FOR THAT REASON AND ONLY THRU THAT TICKET DID I KNOW THAT THE LIGHTS GO OFF IT HAPPENS ONCE IN A WHILE AND WHEN SO I HAVE TO GO TO SIDE OF THE ROAD AND TURN CAR OFF AND TURN ON AGAIN, WONT HAPPEN FOR A PERIOD AND THEN SURPRISE IT HAPPENS AGAIN.WE BOUGHT THE CAR USED AND WE DONT KNOW IF THERE IS ANY RECALLS IT MIGHT NOT HAVE BEEN TAKEN CARE OF. *TR
Incident date: Jul 2, 2012
FRONT LIGHTS GO OFF GOT A TICKET FOR THAT REASON AND ONLY THRU THAT TICKET DID I KNOW THAT THE LIGHTS GO OFF IT HAPPENS ONCE IN A WHILE AND WHEN SO I HAVE TO GO TO SIDE OF THE ROAD AND TURN CAR OFF AND TURN ON AGAIN, WONT HAPPEN FOR A PERIOD AND THEN SURPRISE IT HAPPENS AGAIN.WE BOUGHT THE CAR USED AND WE DONT KNOW IF THERE IS ANY RECALLS IT MIGHT NOT HAVE BEEN TAKEN CARE OF. *TR
Incident date: Feb 27, 2013
FUEL LEAK AT TOP OF PUMP UNDER RECALL, INSPECTION AND REPAIR AT NO COST REFUSED BY VOLVO. MY VOLVO S80, 2005 WAS PURCHASED AS A USED VEHICLE IN SAN DIEGO CA FROM THE VOLVO DEALER ABOUT 2 YEARS AGO. THE FUEL LEAK LOCATION WAS DIAGNOSED BY INDEPENDENT SHOP AND THEY CONFIRMED THE PUMP WAS UNDER RECALL. THE INDEPENDENT SHOP RECOMMEND TAKING THE CAR TO THE LOCAL DEALER FOR REPLACEMENT AT NO CHARG... Read more
Incident date: Feb 1, 2013
TL* THE CONTACT OWNS A 2007 VOLVO C70. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES BECAME HESITANT TO RESPOND. ADDITIONALLY, THE PARKING BRAKE WOULD NOT ENGAGE. THE FAILURE RECURRED INTERMITTENTLY WHEN THE CONTACT WAS TRAVELING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE REAR CALIPER SEIZED AND WAS NOT HOLDING THE B... Read more
Incident date: Feb 26, 2013
THE DRIVER SEAT OVERHEATED, APPARENTLY FROM A MALFUNCTIONING SEAT WARMER, CAUSING COMBUSTION. THE FIRE BURNED THROUGH THE SEAT PADDING, OUTER LEATHER COVERING, AND THE DRIVER'S CLOTHING. IT BURNED INTO A WALLET IN THE DRIVER'S BACK POCKET, WHICH PROTECTED THE DRIVER FROM A BURN. THE BURN HOLE IN THE SEAT IS ABOUT THE SIZE OF A NICKEL. *TR
Fire
Incident date: Dec 1, 2010
TL* THE CONTACT OWNS A 2000 VOLVO S80. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE AND EXITING, THE DRIVER'S SIDE, PASSENGER'S SIDE AND THE CURTAIN AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE TECHNICIANS COULD NOT DETERMINE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND AGREED TO COVER THE COST OF THE REPAIRS. THE VEHICLE WAS REPAIRED.... Read more
Incident date: Feb 28, 2013
TODAY, WE LEARNED OUR VOLVO XC90'S YAW RATE SENSOR HAS FAILED. THE ROOT CAUSE WAS WATER LEAKING INTO THE PASSENGER SIDE OF THE CAR DUE TO BLOCKED MOONROOF (I.E. SUNROOF) DRAINS, WHICH SHORTED THE YAW RATE SENSOR. THIS IMPAIRED THE ELECTRONIC STABILITY CONTROL AND BRAKES OF OUR VOLVO, PUTTING US AT RISK OF ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT AND RECURRING PROBLEM KNOWN SINCE AT LEAST 20... Read more
Incident date: Feb 28, 2013
TODAY, WE LEARNED OUR VOLVO XC90'S YAW RATE SENSOR HAS FAILED. THE ROOT CAUSE WAS WATER LEAKING INTO THE PASSENGER SIDE OF THE CAR DUE TO BLOCKED MOONROOF (I.E. SUNROOF) DRAINS, WHICH SHORTED THE YAW RATE SENSOR. THIS IMPAIRED THE ELECTRONIC STABILITY CONTROL AND BRAKES OF OUR VOLVO, PUTTING US AT RISK OF ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT AND RECURRING PROBLEM KNOWN SINCE AT LEAST 20... Read more
Incident date: Feb 28, 2013
TODAY, WE LEARNED OUR VOLVO XC90'S YAW RATE SENSOR HAS FAILED. THE ROOT CAUSE WAS WATER LEAKING INTO THE PASSENGER SIDE OF THE CAR DUE TO BLOCKED MOONROOF (I.E. SUNROOF) DRAINS, WHICH SHORTED THE YAW RATE SENSOR. THIS IMPAIRED THE ELECTRONIC STABILITY CONTROL AND BRAKES OF OUR VOLVO, PUTTING US AT RISK OF ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT AND RECURRING PROBLEM KNOWN SINCE AT LEAST 20... Read more
Incident date: Feb 13, 2013
TL* THE CONTACT OWNS A 2003 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE WAS INFORMED THAT THE TURN SIGNALS HAD FAILED. THE CONTACT ALSO MENTIONED THAT THE CLOCK FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE INSTRUMENT PANEL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE INSTRUMENT PANEL MODULE. THE MANUFAC... Read more
Incident date: Feb 6, 2013
TL* THE CONTACT OWNS A 1999 VOLVO C70. THE CONTACT STATED WHILE DRIVING 80 MPH, THE ETS LIGHT ILLUMINATED AND THE VEHICLE DECELERATED TO 20 MPH INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 177,000....UPDATED 05/22/13 *BF THE CONSUMER STATED THE LIMP MODE AFFECTS THE BREAKING SYSTEM, IT'S DIFFICULT ... Read more
Incident date: Feb 25, 2013
I HAVE ~15 YEARS EXPERIENCE DRIVING MOST MAKE/MODELS OF CLASS 8 TRUCKS IN ALASKA AND LOWER 48 STATES. I HAVE NEVER OPERATED ANY TRUCK WITH LOW BEAM HEADLIGHTS SO BAD THAT I HAD TO RISK BLINDING ON-COMING TRAFFIC WITH MY HIGH BEAMS IN ORDER TO OPERATE AT ALL AFTER SUNSET - UNTIL THIS ONE. THE PROJECTOR STYLE LENS SHEDS LITTLE MORE LIGHT ON THE PAVEMENT AHEAD THAN I EXPECT FROM A CLEARANCE LAMP SH... Read more
Incident date: Oct 25, 2012
WHILE DRIVING THE DASH (NOT THE RADIO, OR OTHER ELECTRICAL COMPONENTS) WENT OUT-COMPLETELY BLANK. I LOST, THE TAC, THE SPEEDOMETER/ODOMETER, ENGINE GAUGE AND GAS GAUGE. THIS PROBLEM HAS CONTINUED INTERMITTENTLY AND I CAN NOT RELATE IT TO A GIVEN SPEED OR WEATHER. NOT KNOWING YOUR SPEED IS A SAFETY ISSUE AND AT NIGHT IT'S ODD TO BE DRIVING A CAR W/OUT AN ILLUMINATED DASH/CONTROLS. I DO HAVE AN SRS... Read more
Incident date: Feb 19, 2013
AT 97000 MILES THE COUNTERBALANCE SHAFT BROKE RESULTING IN ENGINE FAILURE. SERVICE AT VOLVO SAYS I NEED A NEW ENGINE. 7000-10000 FOR A USED ENGINE. CONTACTED MANUFACTURER, WAITING FOR RESPONSE. *TR
Incident date: Feb 18, 2013
WHILE DRIVING ON SMOOTH SURFACE- HEARD A SUDDEN LOUD SOUND AS IF SOMETHING LARGE DROPPED ON THE ROAD. CAR CONTINUED TO DRIVE NORMALLY EXCEPT WITH A LOUD CLUNKY SOUNDS HEARD OVER BUMPS. LESS THAN 5-MILES LATER, WHEN I PULLED OVER TO THE GARAGE- I RECOVERED A PIECE OF THE SPRING COIL WHICH DROPPED: THE DRIVER SIDE COIL SPRING HAD BROKEN/FAILED INSTANTANEOUSLY. THIS UNCOMMON PROBLEM APPEARS TO BE COM... Read more
Incident date: Feb 14, 2013
AT 111,000 THOUSAND MILES THE COUNTER BALANCE SHAFT BEARING WENT INSIDE THE MOTOR. I DID A LITTLE RESEARCH ON LINE AND FOUND OUT THAT IT IS A DESIGN PROBLEM, THAT VOLVO KNOWS ABOUT. IT COULD COST ANY WHERE FROM $5000.00 TO $15000.00. I BELIEVE THAT THEY SHOULD BE FORCED TO DO A RECALL FOR THIS KNOWN PROBLEM, AND HELP THERE CUSTOMERS WITH THE REPAIRS. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Incident date: Feb 14, 2013
AT 111,000 THOUSAND MILES THE COUNTER BALANCE SHAFT BEARING WENT INSIDE THE MOTOR. I DID A LITTLE RESEARCH ON LINE AND FOUND OUT THAT IT IS A DESIGN PROBLEM, THAT VOLVO KNOWS ABOUT. IT COULD COST ANY WHERE FROM $5000.00 TO $15000.00. I BELIEVE THAT THEY SHOULD BE FORCED TO DO A RECALL FOR THIS KNOWN PROBLEM, AND HELP THERE CUSTOMERS WITH THE REPAIRS. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Incident date: Dec 17, 2012
INSTRUMENT CLUSTER PANEL FAULTY, UNABLE TO DETECT VEHICLE SPEED, BLINKER OPERATION, GAS IN FUEL TANK REMAINING. *TR
Incident date: Feb 13, 2013
NOTICED A BURNING SMELL WHILE DRIVING, AND SMOKE EMANATING FROM LEFT SIDE OF DRIVER'S SEAT. FELT AROUND AND MY HAND WAS BURNED. PULLED OVER TO FIND THAT THE HEATING ELEMENT INSIDE THE SEAT HAD BURNED THROUGH THE CUSHION AND LEATHER LEAVING A HOLE ON THE SIDE OF THE DRIVER'S SEAT. SEARCHING THE INTERNET, THIS APPEARS TO HAVE ALSO HAPPENED TO OTHER DRIVERS. *TR
Fire
1 injured
Incident date: Jan 29, 2013
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE INSTRUMENT PANEL LIGHTS STOPPED ILLUMINATING AND ALL OF THE GAUGES FAILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Incident date: Feb 9, 2013
THE REAR CAMBER ARMS OF THE VOLVO C 70 ARE FAILING AT AN ALARMING RATE. NOT ONLY ARE TIRES WEARING UNEVENLY AT OWNERS EXPENSE, THE FAILURE OF THE ARMS CAUSES THE CAR TO BECOME TOTALLY UNCONTROLLABLE. VOLVO IN A RECENT PUBLICATION ACKNOWLEDGED THE PROBLEM WITH THEIR ORIGINAL EQUIPMENT BUT YET FAILS TO ISSUE A RECALL AND REPLACE ORDER. *TR
Crash
Incident date: Feb 9, 2013
THE REAR CAMBER ARMS OF THE VOLVO C 70 ARE FAILING AT AN ALARMING RATE. NOT ONLY ARE TIRES WEARING UNEVENLY AT OWNERS EXPENSE, THE FAILURE OF THE ARMS CAUSES THE CAR TO BECOME TOTALLY UNCONTROLLABLE. VOLVO IN A RECENT PUBLICATION ACKNOWLEDGED THE PROBLEM WITH THEIR ORIGINAL EQUIPMENT BUT YET FAILS TO ISSUE A RECALL AND REPLACE ORDER. *TR
Crash
Incident date: Feb 5, 2013
MY WIFE WAS DRIVING ALONE IN HER 07 VOLVO STATIONWAGON ON A ROUTINE ERRAND DOWN THE I-83 INTERSTATE AT 65 MPH ON A STRAIGHT SECTION WHEN SHE HEARD A LOUD BANG; LIKE SOMEONE HAD SHOT AT THE CAR ON THE RIGHT SIDE. HAVING BEEN UNNERVED BY THE LOUD NOISE AND NOT KNOWING WHAT IT WAS, SHE TOOK THE EXIT RAMP SLOWLY, AND THE CAR SLID OUT A BIT TO THE RIGHT LIKE IT WAS ON ICE, BUT THERE WAS NO ICE PRESENT... Read more
Incident date: Apr 19, 2012
ON MULTIPLE OCCASIONS OVER SEVERAL MONTHS , THE PASSENGER SIDE DOOR WOULD POP OPEN WHILE DRIVING AT HIGHWAY SPEEDS OR EVEN AT SLOWER SPEEDS WHEN TAKING A TURN. WAS RANDOMLY OCCURRING AND NOT NECESSARILY RELATED TO DRIVING OVER ANY BUMPS. DEALER KEPT FOR SEVERAL WEEKS STATING DOOR LATCH WAS IN SPEC AND THAT MANUFACTURER WOULD NOT REIMBURSE DEALER IF NOT DEFECTIVE PART. FIRST DEALER ATTEMPTED TO P... Read more
Incident date: Feb 9, 2012
I RETURNED TO MY CAR AND FOUND THAT I COULD NOT TURN THE IGNITION SWITCH AND AS A RESULT OF THE SECURITY SYSTEM MY CAR WAS TOTALLY INOPERATIVE. THE CAR HAD TO BE TOWED TO THE NEAREST DEALER, WHERE IT WAS DIAGNOSED WITH A BROKEN IGNITION SWITCH, SPECIFICALLY THE DEVICE THAT READS THE CHIP IN THE KEY HAS FAILED AND WILL NOT ACCEPT ANY KEY. CURRENTLY THE CAR HAS BEEN SITTING AT THE DEALER FOR OVER ... Read more
Incident date: Feb 1, 2013
PURCHASED THIS CAR IN 2010 WITH 51,000 MILES. SHORTLY AFTER PURCHASE CHECK ENGINE LIGHT CAME ON WITH SERVICE ENGINE SOON MESSAGE. CAR WORKED FINE. THEN BRAKE FAILURE MESSAGE CAME ON, BRAKES WORKED FINE. TOOK VEHICLE TO VOLVO DEALERSHIP AND THEY FOUND A WAY TO "RESET" SYSTEM. GO IN TRUNK, REMOVE BLACK BATTERY CABLE, TOUCH IT TO RED BATTERY CABLE FOR APPROX 10 SECONDS AND THE SYSTEM WILL. WE'V... Read more
Incident date: Jan 16, 2013
I HAVE A 2000 VOLVO S70 WITH ETS LIGHT AND CHECK ENGINE LIGHT ON. THE CAR STALLS AND SURGES/LUNGES AT ALL RATES OF SPEED AND IS VERY UNSAFE. AFTER DOING RESEARCH I FOUND OUT THERE WAS A RECALL ON THIS PART. I CALLED MY LOCAL DEALER AND RAN THE VIN#. THEY STATED THE RECALL WAS DONE IN 2009. I CALLED VOLVO CORP. CUSTOMER CARE LINE AND THEY STATED THAT MY CAR WAS TOO OLD AND NO LONGER COVERED UNDER T... Read more
Incident date: Jan 16, 2013
I HAVE A 2000 VOLVO S70 WITH ETS LIGHT AND CHECK ENGINE LIGHT ON. THE CAR STALLS AND SURGES/LUNGES AT ALL RATES OF SPEED AND IS VERY UNSAFE. AFTER DOING RESEARCH I FOUND OUT THERE WAS A RECALL ON THIS PART. I CALLED MY LOCAL DEALER AND RAN THE VIN#. THEY STATED THE RECALL WAS DONE IN 2009. I CALLED VOLVO CORP. CUSTOMER CARE LINE AND THEY STATED THAT MY CAR WAS TOO OLD AND NO LONGER COVERED UNDER T... Read more
Incident date: Jan 16, 2013
I HAVE A 2000 VOLVO S70 WITH ETS LIGHT AND CHECK ENGINE LIGHT ON. THE CAR STALLS AND SURGES/LUNGES AT ALL RATES OF SPEED AND IS VERY UNSAFE. AFTER DOING RESEARCH I FOUND OUT THERE WAS A RECALL ON THIS PART. I CALLED MY LOCAL DEALER AND RAN THE VIN#. THEY STATED THE RECALL WAS DONE IN 2009. I CALLED VOLVO CORP. CUSTOMER CARE LINE AND THEY STATED THAT MY CAR WAS TOO OLD AND NO LONGER COVERED UNDER T... Read more
Incident date: Jan 26, 2013
TL* THE CONTACT OWNS A 2004 VOLVO S60. THE CONTACT STATED THAT HE ACTIVATED THE HEATED SEATS AND AFTER A MATTER OF MINUTES, SMOKE BELLOWED FROM THE SIDE OF THE DRIVER'S SEAT. THE SEAT WARMER WAS DEACTIVATED AND THE CONTACT NOTICED THAT A ONE INCH HOLE HAD BEEN BURNED INTO THE SEAT. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE VEHICLE HAD NOT BEEN RE... Read more
Incident date: Jan 11, 2013
DRIVING ON COMMUNITY STREET 25MPH HEARD LOUD EXPLOSION . CAR BARELY RAN BUT GOT 1 BLOCK TO AN AUDI DEALER . THEY INSPECTED CAR AND TOLD ME PARKING BRAKE EXPLODED AND GAVE ME LOTS OF METAL PIECES TO SHOW THE VOLVO MECHANIC . CALLED VOLVO OF NORTH AMERICA BUT THEY DENIED EVER HEARING ABOUT THIS TYPE OF PROBLEM AND VOLVO DEALER WANTS TO CHARGE ME $1700 TO REPLACE PARKING BRAKES . TALKING TO OTHER VOL... Read more
Incident date: Jan 26, 2013
WHILE DRIVING ON A LOCAL STREET THE VEHICLE WITHOUT WARNING SUDDENLY SHUT DOWN, BRAKING THE VEHICLE TO A SUDDEN STOP AND LOCKING THE STEERING WHEEL IN THE MIDDLE OF MOVING TRAFFIC. THE VEHICLE CAME TO A SUDDEN COMPLETE STOP WITHOUT DRIVER INPUT NARROWLY AVOIDING A COLLISION. VEHICLE WAS UNABLE TO START OR BE MOVED AND HAD TO BE PLACED ON A FLATBED BY THE USE OF A DOLLY SYSTEM. IF THE VEHICLE HAD... Read more
Incident date: Jan 26, 2013
WHILE DRIVING ON A LOCAL STREET THE VEHICLE WITHOUT WARNING SUDDENLY SHUT DOWN, BRAKING THE VEHICLE TO A SUDDEN STOP AND LOCKING THE STEERING WHEEL IN THE MIDDLE OF MOVING TRAFFIC. THE VEHICLE CAME TO A SUDDEN COMPLETE STOP WITHOUT DRIVER INPUT NARROWLY AVOIDING A COLLISION. VEHICLE WAS UNABLE TO START OR BE MOVED AND HAD TO BE PLACED ON A FLATBED BY THE USE OF A DOLLY SYSTEM. IF THE VEHICLE HAD... Read more
Incident date: Jan 26, 2013
WHILE DRIVING ON A LOCAL STREET THE VEHICLE WITHOUT WARNING SUDDENLY SHUT DOWN, BRAKING THE VEHICLE TO A SUDDEN STOP AND LOCKING THE STEERING WHEEL IN THE MIDDLE OF MOVING TRAFFIC. THE VEHICLE CAME TO A SUDDEN COMPLETE STOP WITHOUT DRIVER INPUT NARROWLY AVOIDING A COLLISION. VEHICLE WAS UNABLE TO START OR BE MOVED AND HAD TO BE PLACED ON A FLATBED BY THE USE OF A DOLLY SYSTEM. IF THE VEHICLE HAD... Read more
Incident date: Jan 15, 2013
DRIVER INFORMATION MODULE (DIM) ORIGINALLY STARTED DROPPING OUT AND RETURNING MULTIPLE TIMES DURING A TRIP, NOW IT IS GOING OUT COMPLETELY AFTER ROUGHLY 15 MILES, NO CLUSTER GAUGES OR DASH LIGHTS. WILL COME BACK ON AFTER COOL DOWN TIME OF ROUGHLY 2-3 HOURS. NO SPEEDOMETER, TACH, GAS OR TEMP GAUGES. SIGNAL LIGHTS WORK, BUT NO DASH INDICATORS. *TR