Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,069 complaints for VOLVO
Incident date: Dec 4, 2013
VOLVO IS AWARE OF THE BALANCER SHAFT DEFECT THAT CAUSING A VERY PRICEY AND SERIOUS PROBLEM. THE FIX WAS TO DRILL A HOLE BUT NOT TO REPAIR ANY DAMAGE CAUSED BY THE DESIGN FLAW. I WAS INFORMED BY THE VOLVO DEALERSHIP THAT THIS IS A DESIGN FLAW IN THE 2005 CX90 AND THE COST WOULD BE AROUND $4000 TO FIX THE DAMAGE DONE TO THE BALANCE SHAFT BECAUSE OF THE DESIGN FLAW. *TR
Incident date: Jan 23, 2014
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC DIAGNOSED THAT THE CENTRAL ELECTRONIC MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT ... Read more
Incident date: Jan 20, 2014
DRIVERS POWER SEAT MECHANISM RANDOMLY AND FREQUENTLY MOVES FORWARD PINNING THE DRIVER AGAINST THE STEERING WHEEL. PUSHING THE CONTROL BUTTON TO THE REAR WILL STOP FORWARD MOVEMENT. PUSHING IT TO THE REAR AGAIN WILL BEGIN SEAT MOVEMENT TO THE REAR. BUT REARWARD MOVEMENT OFTEN IS STOPPED AND INTERRUPTED BY FORWARD MOVEMENT AGAIN. THIS IS A SAFETY ISSUE. A PARTIAL SEARCH ON THE INTERNET INDIC... Read more
Incident date: Dec 26, 2013
KNOWN TRANSMISSION DEFECT WITH THIS MODEL HAS MANIFESTED ITSELF IN MY VEHICLE. CAR BEGAN LURCHING WHEN ACCELERATING AND TRANSITIONING INTO THE NEXT GEAR WHILE ATTEMPTING TO MERGE ONTO A BUSY INTERSTATE HIGHWAY. DEALER DIAGNOSED THE PROBLEM AND STATES THAT THE TRANSMISSION NEEDS TO BE REPLACED. APPARENTLY VOLVO HAS ACKNOWLEDGED THIS DEFECT WITH THE POWER-TRAIN AND IN 2012 AGREED TO SETTLE A CLASS A... Read more
Incident date: Aug 24, 2013
ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO.... Read more
Crash
2 injured
Incident date: Aug 24, 2013
ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO.... Read more
Crash
2 injured
Incident date: Aug 24, 2013
ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO.... Read more
Crash
2 injured
Incident date: Jan 17, 2014
THE COMPLAINT IS ABOUT HEADLIGHT HEIGHT - THE HEADLIGHT FROM ONCOMING TRAFFIC SHINE INTO YOUR EYES WHEN THEY ARE HIGHER THAN THE AVERAGE CAR HEIGHT. TRUCKS, SUVS ETC SHOULD ALL HAVE THE SAME HEIGHT EVEN IF THEY LOOK OUT OF PROPORTION. BEEN BLINDED MANY TIMES ON CORNERS BY TRAFFIC . WHY NOT MAKE AUTOMATIC HEADLIGHT ON AT DUSK A NECESSITY? DITTO AUTOMATIC LIGHTS ON WHEN WIPERS ARE ON.? MANY DRIV... Read more
Incident date: May 15, 2010
WHILE DRIVING AT NIGHT WITHOUT WARNING: ?INTERIOR LIGHTS, WIPERS ON ?ALL GAUGES WENT TO ZERO ?ALL WARNING LIGHTS, AIRBAG, STABILITY CTRL, ABS, OTHERS-ON ?NO TURN SIGNALS OR HAZARD LIGHTS ?NO DOOR LOCKS ?NO WINDOW OPERATION ?RANDOM MESSAGES SUCH AS TRUNK OPEN ?ALL PROBLEMS CONTINUING CANNOT DRIVE CAR DURING PREVIOUS INCIDENTS GAUGES STARTED JUMPING, LIGHTS BLINKING, WARNINGS FLASHING, C... Read more
Incident date: May 15, 2010
WHILE DRIVING AT NIGHT WITHOUT WARNING: ?INTERIOR LIGHTS, WIPERS ON ?ALL GAUGES WENT TO ZERO ?ALL WARNING LIGHTS, AIRBAG, STABILITY CTRL, ABS, OTHERS-ON ?NO TURN SIGNALS OR HAZARD LIGHTS ?NO DOOR LOCKS ?NO WINDOW OPERATION ?RANDOM MESSAGES SUCH AS TRUNK OPEN ?ALL PROBLEMS CONTINUING CANNOT DRIVE CAR DURING PREVIOUS INCIDENTS GAUGES STARTED JUMPING, LIGHTS BLINKING, WARNINGS FLASHING, C... Read more
Incident date: Jan 6, 2014
THE INTERIOR OF MY VEHICLE HAS A STRONG SMELL OF GASOLINE. WE ARE AWARE OF THE RECALL 220 IN 2010. MY VEHICLE WAS REGISTERED IN THE DISTRICT OF COLUMBIA IN 2010 YET THE MANUFACTURER INDICATES THAT IT IS NOT ELIGIBLE FOR THE RECALL BASED ON THE FACT THAT IT WAS ORIGINALLY PURCHASED IN NEW YORK, A STATE NOT MADE PART OF THIS RECALL. {IF THE LANGUAGE IN THE RECALL BULLETIN STATES THAT THE VEHICLE ... Read more
Incident date: Jul 6, 2013
DESPITE SEVERAL SERVICE BULLETINS AND RECALL, THE VOLVO DEALERSHIP REFUSED TO HONOR THE RECALL #155 CAMPAIGN CHARGING ME $1,120.92 FOR A NEW ELECTRONIC THROTTLE. WE WOULD LIKE TO KNOW WHERE WE CAN SEND THIS INVOICE FOR REIMBURSEMENT. WE ALSO WOULD LIKE THE ADMINISTRATION TO TRIPLE FINE VOLVO CARS FOR ITS BLATANT DISREGARD OF THE LAWS GOVERNING RECALLS. *TR
Incident date: Dec 24, 2013
I HAVE A WINDSHIELD PROBLEM: THE SEAL THAT SECURES THE WINDSHIELD TO THE ROOF OF THE CAR HAS FAILED ALONG THE ENTIRE LENGTH OF THE TOP OF THE WINDSHIELD. THIS WAS FOUND DURING TROUBLESHOOTING A LEAK PROBLEM -- WATER WAS ENTERING THE CAR WHEN IT RAINED, LEAKING FROM THE REAR-VIEW MIRROR AND THE LIGHT ABOVE IT (NOTE - MY V70 WAGON DOES *NOT* HAVE A SUNROOF). UPON INSPECTION BY AN AUTO GLASS TECHN... Read more
Incident date: Dec 24, 2013
I HAVE A WINDSHIELD PROBLEM: THE SEAL THAT SECURES THE WINDSHIELD TO THE ROOF OF THE CAR HAS FAILED ALONG THE ENTIRE LENGTH OF THE TOP OF THE WINDSHIELD. THIS WAS FOUND DURING TROUBLESHOOTING A LEAK PROBLEM -- WATER WAS ENTERING THE CAR WHEN IT RAINED, LEAKING FROM THE REAR-VIEW MIRROR AND THE LIGHT ABOVE IT (NOTE - MY V70 WAGON DOES *NOT* HAVE A SUNROOF). UPON INSPECTION BY AN AUTO GLASS TECHN... Read more
Incident date: Jan 6, 2014
I'VE HAD THIS PROBLEM FOR MONTHS NOW. THE CAR SHUTS DOWN AND WON'T RESTART! I BEEN TAKING OFF THE BATTERY AND LETTING IT SIT OVER NIGHT, THEN PUTTING CABLES BACK ON TO GET IT TO RESTART! TODAY I DROVE IT FOR A MILE AND PARKED IT AND WHILE IT WAS RUNNING IT SHUT DOWN AGAIN! MOST OF THE TIME IT SHUTS DOWN WHEN I'M DRIVING AND I LOSE BRAKE CONTROL! *TR
Incident date: Jan 6, 2014
I'VE HAD THIS PROBLEM FOR MONTHS NOW. THE CAR SHUTS DOWN AND WON'T RESTART! I BEEN TAKING OFF THE BATTERY AND LETTING IT SIT OVER NIGHT, THEN PUTTING CABLES BACK ON TO GET IT TO RESTART! TODAY I DROVE IT FOR A MILE AND PARKED IT AND WHILE IT WAS RUNNING IT SHUT DOWN AGAIN! MOST OF THE TIME IT SHUTS DOWN WHEN I'M DRIVING AND I LOSE BRAKE CONTROL! *TR
Incident date: Jan 6, 2014
I'VE HAD THIS PROBLEM FOR MONTHS NOW. THE CAR SHUTS DOWN AND WON'T RESTART! I BEEN TAKING OFF THE BATTERY AND LETTING IT SIT OVER NIGHT, THEN PUTTING CABLES BACK ON TO GET IT TO RESTART! TODAY I DROVE IT FOR A MILE AND PARKED IT AND WHILE IT WAS RUNNING IT SHUT DOWN AGAIN! MOST OF THE TIME IT SHUTS DOWN WHEN I'M DRIVING AND I LOSE BRAKE CONTROL! *TR
Incident date: Dec 18, 2013
THE CENTRAL ELECTRONIC MODULE (CEM) WILL NOT PERFORM AS INTENDED. AS A RESULT, AUDIO SYSTEM, PARKING ASSIST, AND PASSENGER AIRBAG DOES NOT WORK. AUDIO SYSTEM TURNS ON SPORADICALLY BY ITSELF AND RUNS CONTINUOUSLY(I HAVE TO PULL OVER, TURN THE ENGINE OFF, THEN WAIT 3+ MINUTES TO STOP IT). AS A RESULT, THE FRONT WINDSHIELD WIPERS MIGHT RUN CONTINUOUSLY WHEN THE IGNITION IS ON. ALSO, THE TURN SIGN... Read more
Incident date: Dec 18, 2013
THE CENTRAL ELECTRONIC MODULE (CEM) WILL NOT PERFORM AS INTENDED. AS A RESULT, AUDIO SYSTEM, PARKING ASSIST, AND PASSENGER AIRBAG DOES NOT WORK. AUDIO SYSTEM TURNS ON SPORADICALLY BY ITSELF AND RUNS CONTINUOUSLY(I HAVE TO PULL OVER, TURN THE ENGINE OFF, THEN WAIT 3+ MINUTES TO STOP IT). AS A RESULT, THE FRONT WINDSHIELD WIPERS MIGHT RUN CONTINUOUSLY WHEN THE IGNITION IS ON. ALSO, THE TURN SIGN... Read more
Incident date: Oct 12, 2013
DRIVING HOME FROM WORK ON I93 WHEN I HEAD A LOUD BANG. PULLED OFF THE HIGHWAY AND COULD NOT FIND ANYTHING WRONG. GOT HOME WITH NO OTHER ISSUES. IN THE MORNING I NOTICED THE CAR LEANING TO THE RIGHT. WENT OUT AND LOOKED UNDER THE CAR AND FOUND MY COIL SPRING HAD SNAPPED. NO SIGN OF IMPACT. CAR WAS OUT OF WARRANTY SO HAD TO PAY FOR REPAIR. REPAIR SHOP TOLD ME SPRING MUST HAVE BEEN DEFECTIVE AND IT ... Read more
Incident date: Dec 24, 2013
AS I WAS DRIVING I HEARD A BANG AND SAW SMOKE COMING FROM UNDERNEATH AND BEHIND THE PASSENGER SEAT AND QUICKLY FIRE SPREADING THROUGHOUT THE BACK OF THE VEHICLE. THE REAR WINDOW BLEW OUT. THE CAR WOULD NOT STOP AS I DROVE THE VEHICLE OFF THE STREET. I HAD TO THROW MYSELF OUT OF THE VEHICLE. THE ENTIRE VEHICLE WAS INFLAMED AND EXPLODED. *TR
Fire
1 injured
Incident date: Dec 24, 2013
AS I WAS DRIVING I HEARD A BANG AND SAW SMOKE COMING FROM UNDERNEATH AND BEHIND THE PASSENGER SEAT AND QUICKLY FIRE SPREADING THROUGHOUT THE BACK OF THE VEHICLE. THE REAR WINDOW BLEW OUT. THE CAR WOULD NOT STOP AS I DROVE THE VEHICLE OFF THE STREET. I HAD TO THROW MYSELF OUT OF THE VEHICLE. THE ENTIRE VEHICLE WAS INFLAMED AND EXPLODED. *TR
Fire
1 injured
Incident date: Dec 1, 2013
THE HEADLIGHTS ON THIS CLASS 8 TRUCK ARE DANGEROUS, VERY LOW LIGHT, YOU HAVE TO RUN WITH HIGH BEAM ALL THE TIME. I DON'T KNOW HOW VOLVO SLIP THIS BY DOT NEED TO BE RECALLED. *TR
Incident date: Oct 15, 2013
I BEGAN TO NOTICE A FUEL SMELL AND DRIP MARKS UNDER THE VEHICLE AFTER PARKING THE VEHICLE AFTER DRIVING INTO THE GARAGE IN THE EVENING. UPON INVESTIGATION, I NOTED FUEL DRIPS ON THE UNDERBODY OF THE VEHICLE IN THE AREA SLIGHTLY IN THE FRONT OF THE FUEL TANK. I ALSO NOTICED THE DEVELOPMENT OF A FUEL PUDDLE IMMEDIATELY UNDER THE VEHICLE IN THAT LOCATION. I IMMEDIATELY CONTACTED THE VOLVO DEALER FOR ... Read more
Incident date: Dec 1, 2013
WHEN THE FRONT PASSENGER DOES NOT USE SEAT BELT, THE CAR DOES NOT ISSUE ANY AUDIBLE WARNING (EVEN WHEN THE CAR IS IN MOTION, E.G. AT 30 MPH). NOTE THAT, IN CONTRAST, THE AUDIBLE WARNING WILL RING FOR 6 SECONDS IF THE DRIVER DOES NOT USE SEAT BELT. I CALLED THE LOCAL DEALER AND VOLVO NORTH AMERICA AT (201) 768-7300, THE REPLY WAS THAT THIS IS EXACTLY HOW IT IS DESIGNED TO WORK. THE DEALER ALSO ... Read more
Incident date: Dec 16, 2013
TL* THE CONTACT OWNS A 2011 VOLVO VNL. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE CHECK ENGINE AND ENGINE FAULT WARNING LAMPS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE NOX SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 247,000 AND CURRENT MILEA... Read more
Incident date: Aug 13, 2013
TL* THE CONTACT OWNS A 1986 VOLVO 740 GLE (NA). THE CONTACT STATED THAT THE MASS AIR FLOW SENSOR MALFUNCTIONED. AS A RESULT, THE VEHICLE WAS UNABLE TO PASS STATE EMISSIONS STANDARDS. THE VEHICLE WAS TAKEN TO A STATE CERTIFIED MECHANIC. THE MECHANIC DIAGNOSED THAT THE MASS AIR FLOW SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMAT... Read more
Incident date: Dec 11, 2013
SMELL GASOLINE, HAD THAT FIX, BUT AUTO HARD START WHEN HOT, NOT WHEN COLD, TAKE AWHILE FOR AUTO TO START, BELIEF TO BE THE GASOLINE PUMP. NEED RECALL INF. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Dec 3, 2012
THE CAR IS SHIFTING HARD AND NOW WONT SHIFT AT ALL MECHANICS SAY IT NEEDS A NEW TRANSMISSION. SO I EMAIL VOLVO FOR HELP IN REGARDS TO THIS ISSUES WITH NO HELPING RESPONSE FROM THEM OTHER THAN SORRY HERE IS A LIST OF DEALERS NEAR YOU THAT DO SERVICE. *TR
Incident date: Dec 3, 2012
THE CAR IS SHIFTING HARD AND NOW WONT SHIFT AT ALL MECHANICS SAY IT NEEDS A NEW TRANSMISSION. SO I EMAIL VOLVO FOR HELP IN REGARDS TO THIS ISSUES WITH NO HELPING RESPONSE FROM THEM OTHER THAN SORRY HERE IS A LIST OF DEALERS NEAR YOU THAT DO SERVICE. *TR
Incident date: Nov 23, 2013
I PURCHASED THIS 2003 VOLVO XC70 RECENTLY AND A FEW WEEKS AFTER DRIVING IT I NOTICED A BAD SMELL OF GAS. I LOOKED AROUND AND DID NOT SEE ANYTHING LEAKING. I KEPT DRIVING DAILY AND SMELLED GAS EVERY SINGLE TIME THE CAR WAS ON. I BECAME VERY CONCERNED BECAUSE I DRIVE WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. AFTER SOME TIME I NOTICED THAT THERE WAS A GAS LEAK COMING FROM THE PASSENGER SIDE REAR AND TH... Read more
Incident date: Dec 2, 2013
MY WIFE DROVE THE 2001 VOLVO S60 AND NOTICED A NOXIOUS BURNING SMELL AND IMMEDIATELY DROVE IT HOME. SHE THOUGHT IT WAS SOMETHING EXTREMELY WRONG WITH THE HEATER. I DROVE THE CAR 3 DAYS LATER AND AFTER 3 MINUTES NOTICED THE BURNING SMELL AS WELL. I TURNED OFF THE HEATER, AND THE SMELL CONTINUED. I SAW SOME SMOKE TO MY LEFT SIDE AND NOTICED THE SEAT HAD A HOLE THAT WAS MELTING AND BURNING. I TU... Read more
Fire
Incident date: Dec 2, 2013
MY WIFE DROVE THE 2001 VOLVO S60 AND NOTICED A NOXIOUS BURNING SMELL AND IMMEDIATELY DROVE IT HOME. SHE THOUGHT IT WAS SOMETHING EXTREMELY WRONG WITH THE HEATER. I DROVE THE CAR 3 DAYS LATER AND AFTER 3 MINUTES NOTICED THE BURNING SMELL AS WELL. I TURNED OFF THE HEATER, AND THE SMELL CONTINUED. I SAW SOME SMOKE TO MY LEFT SIDE AND NOTICED THE SEAT HAD A HOLE THAT WAS MELTING AND BURNING. I TU... Read more
Fire
Incident date: Jul 7, 2013
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS... Read more
1 injured
Incident date: Jul 7, 2013
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS... Read more
1 injured
Incident date: Jul 7, 2013
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS... Read more
1 injured
Incident date: Jul 7, 2013
I WAS NOT AWARE OF THE DESIGN DEFECT IN SUN ROOF & THE WATER DAMAGES THAT RESULT IN ELECTRICAL ISSUES. I HAD ALWAYS PARKED MY VEHICLE IN COVERED PARKING UNTIL MOVING THIS YEAR IN JANUARY. I HAD TAKEN MY CAR IN TO HAVE A TUNE UP IN NOV 2012 AT WHICH TIME I WAS GIVEN AN ESTIMATE OF REPAIRS NEEDED IN MY CAR. MY CAR REMAINED PARKED FOR MOST OF 2013 DUE TO HAVING MOVED I WASN'T ABLE TO AFFORD REPAIRS... Read more
1 injured
Incident date: Oct 30, 2013
BOTH FRONT WHEEL BEARINGS HAD TO BE REPLACED AFTER LOW MILEAGE AND JUST PAST WARRANTY. FAILURE OF BEARINGS LEAD TO ABS BRAKE SYSTEM BEING INOPERATIVE UNTIL REPAIR CONCLUDED. AS PART OF REPAIR, VOLVO ENGINEERED RETAINING RINGS WERE FITTED. THIS INDICATES AN ADMISSION BY VOLVO OF THE INADEQUACY OF THE ORIGINAL PART DESIGN. *TR
Incident date: Nov 17, 2013
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED AND THE INSTRUMENTAL PANEL BECAME DARK AS THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE TECHNICIAN ADVISED THAT THE ELECTRONIC CONTROL MODULE FAILED DUE TO WATER INTRUSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. TH... Read more
Incident date: Nov 13, 2013
THE FUEL PUMP IT CRACKS FROM THE TOP OFF THE FUEL PUMP FLANGE A GAS COMES FROM THE TOP OFF THE FUEL PUMP AND LEAK ALOT OFF GAS THE PUMP IS NOT DAMAGE JUST THE TOP OFF THE LANGE OFF THE PUMP IT CRACKS AND LEAKS GAS. *TR
Incident date: Jun 22, 2013
ON JUNE 2013, MY INTERIOR DOOR HANDLES BOTH FRONT AND BACK ALL BEGAN TO BREAK. ALL INTERIOR DOOR HANDLES BOTH FRONT AND BACK BEGAN TO BRAKE AROUND A 2 1/2 MONTH PERIOD, AT DIFFERENT TIMES WHILE I WAS EXITING MY CAR. THIS IS RIDICULOUS. ALL HANDLES BREAKING AROUND THE SAME TIME. I HAVE TO NOW LOWER MY WINDOW AND REACH THREW THE OUTSIDE TO OPEN THE DOOR. THIS PROBLEM NEEDS TO BE ADDRESSED AND RECAL... Read more
Incident date: Nov 9, 2013
MICHELIN PRIMACY MXV4 TIRES - DRY ROT ON ALL 4 TIRES AFTER ONLY 20,000 MILES. THE WARRANTY IS FOR 60,000 MILES. THIS DRY ROT IS A HUGE SAFETY CONCERN. *TR
Incident date: Nov 8, 2013
CAR WAS PARKED IN THE DRIVEWAY AT MY HOUSE OVERNIGHT. WHEN I OPENED THE DRIVER'S DOOR TODAY MID-DAY, I SAW GLASS ALL OVER THE FRONT SEATS. THE SUNROOF HAD EXPLODED UPWARD. THE EDGES OF THE GLASS STILL REMAINING IN THE SUNROOF ARE CLEARLY PUSHED UP AND OUTWARD, NOT DOWNWARD INTO THE CAR AS IT WOULD BE IF SOMETHING HAD FALLEN THROUGH THE SUNROOF FROM THE OUTSIDE. OTHER THAN SHATTERED GLASS, THERE WA... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2001 VOLVO S60. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH ON CRUISE CONTROL, THERE WAS A SUDDEN LOSS OF ENGINE POWER AS THE SERVICE ENGINE URGENT WARNING LIGHT ILLUMINATED. THE SERVICE ENGINE URGENT WARNING ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND... Read more
Incident date: Jun 25, 2013
BOTH HEADLIGHTS WENT OUT AT THE SAME TIME. I WAS ON INTERSTATE 77 BOTH LIGHTS WENT OUT DIDN'T KNOW IT UNTIL I WAS BEHIND A CAR THE ONLY LIGHTS WERE ON WERE MY FOG LIGHTS. *TR
Incident date: Aug 1, 2013
OIL TRAP BROKEN. WAS TOLD BY MY MECHANIC THERE WAS A VOLVO RECALL FOR THIS PROBLEM (DEALERSHIP RECALL # 202). VOLVO DEALERSHIP SAID MY MAKE AND MODEL WAS NOT INCLUDED IN THE RECALL. I BELIEVE IT WAS AN OVERSITE, AS MY VEHICLE WAS MANUFACTURED IN THE SAME COUNTRY AS THE OTHER VOLVO MAKE AND MODELS INCLUDED IN THE RECALL. THIS 2008 C30 IS THE FIRST MODEL OF THIS TYPE. IT SHOULD HAVE BEEN INCLU... Read more
Incident date: Sep 21, 2013
I WAS DRIVING ON A MAIN ROAD AND MY BRAKES FAILED. IT WAS DETERMINED THAT A BRAKE LINE CORRODED THROUGH. IT APPEARS THAT THE VEHICLE HAS A SINGLE MASTER BRAKE CYLINDER. I ASKED A VOLVO DEALERSHIP ABOUT THIS, AND THEY CONFIRMED TO ME THAT THE MASTER BRAKE CYLINDER IS A SINGLE ONE. IT IS MY UNDERSTANDING THAT IN THE 80'S, ALL VEHICLES SOLD IN THE UNITED STATES WERE TO HAVE A DUAL MASTER BRAKE CY... Read more
Incident date: Oct 30, 2013
EXCESSIVE VIBRATION/SHAKING IN THE DRIVE TRAIN OF A V8 ENGINE XC90 DURING LIGHT/MODERATE ACCELERATION (SEVERE SHAKING DURING FULL THROTTLE ACCELERATION). ACCORDING TO A NUMBER OF VOLVO DEALER SERVICE ADVISORS, THIS VIBRATION/SHAKING HAS BEEN A 'MAJOR ISSUE' CAUSED BY FAILING RIGHT SIDE FRONT AXLES (350.00) &/OR FAILING TRANSMISSION VALVE BODIES ($3500.00). GIVEN THAT THIS APPEARS TO BE A MAJOR... Read more
Incident date: Oct 26, 2013
HIT ANOTHER CAR FROM BEHIND BEFORE A RED TRAFFIC LIGHT. TRIED THE BEST TO STOP MY 2004 XC90, BUT SEEMED I LOST THE BRAKE (FULLY OR PARTIALLY) AND WAS NOT ABLE TO STOP IT TO AVOID THE COLLISION. ALTHOUGH I DID ALL MY BEST TO BRAKE IT, DID NOT FEEL ABS AT ALL. I WAS NOT DRIVING FAST, 10 - 30 MPH, MAYBE. THE WEATHER WAS PRETTY NICE, SUNNY AND DRY. NORTHERN NJ. *TR
Crash
1 injured
Incident date: Oct 22, 2013
MY WIFE WAS DRIVING HOME FROM A GROCERY STORE 3 MILES AWAY. A QUARTER MILE FROM THE HOUSE SHE NOTICED A BURNING SMELL. SHE THOUGHT IT WAS FROM THE OUTSIDE SINCE BRUSH FIRES ARE COMMON AROUND SOUTH FL. SHE PARKED ONTO OUR DRIVEWAY AND NOTICED SMOKE RISING FROM AROUND THE HOOD. SHE TOOK THE KEY OFF OF THE IGNITION AND THE ENGINE KEPT RUNNING. SHE CALLED THE FIRE DEPARTMENT WHILE A NEIGHBOR HELPED AN... Read more
Fire