Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Jun 11, 2025

There was a message " Motor coolant over temperature '' popped up on 05/21/2026. Sent the car to Ford dealership for diagnosing it .Found out there was a big hole on the Motor casing . Told them, there was a crash on 04/14/2026. After diagnosing ,they did not know what caused the issue. We resubmitted the case to AAA insurance company for the sub-claim, they told me that the issue was not rela... Read more

Incident date: Jun 11, 2025

My Seat Belt Reminder System Not Operating Properly. In fact, the second-row seat belt behind the passenger seat is malfunctioning. I learned that Honda put out a service bulletin (26-027) (https://dot.report/bulletins/MC-11028510-0001.pdf) in regards to the safety issue. I contact Honda and was told the issue was covered under a warranty claim. However, my vehicle has 39,000 miles and is no ... Read more

Incident date: Jun 11, 2025

About two months ago, I had to replace the camshaft on my vehicle. Then about 3 weeks ago while driving down the road I began to hear a grinding slap near the front right of the vehicle. Then the power died and the vehicle limped into a parking lot. After stopping for about 30 minutes, I was able to restart the vehicle and get it home. The same noise occurred the whole drive. I couldn't start it a... Read more

Incident date: Jul 9, 2024

The taillight came loose and every time i take it in to get checked or fixed at the dealer they ignore me, so i went in and tightened my self. there were 4 nuts already off and inside my trunk and there was no loctite on the bolts holding the light on. now the lamp is leaking water into the trunk and the tail light has water inside of it.

Incident date: Jul 9, 2024

Back window of vehicle just shattered while parking without any physical damaged. This happened common with 23 and 24. Did not expect happened with model 25

Incident date: Jul 23, 2026

On 7/28/26, my 2018 Honda Odyssey began displaying the following warning lights and system messages on the dash: •Adaptive Cruise Control (ACC) system error •Lane Keeping Assist System (LKAS) error •Auto High Beam system error •Collision Mitigation Braking System / forward collision error These errors were present before I replaced the 12V battery. I had the battery tested at that time an... Read more

Incident date: Jul 26, 2026

Odometer Fraud. The contact purchased a 2009 Honda Fit. The contact stated that there was an abnormal clicking sound coming from the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 54,247. While the contact’s uncle was using a car app scanner, he discovered that the mileage was 172,429. The odometer was currently 90,000. There were no other agencies contacted.

Incident date: Jul 2, 2026

Vehicle had an engine fire yesterday. Inner cv boot is burned. Luckily fire was put out quickly with a fire extinguisher.

Fire

Incident date: Jul 25, 2026

My EPB malfunction light goes off for no reason and kicks my cruise control off . My transmission is now making a crazy noise. Has happened MULTIPLE times since ownership.

Incident date: Jul 25, 2026

My EPB malfunction light goes off for no reason and kicks my cruise control off . My transmission is now making a crazy noise. Has happened MULTIPLE times since ownership.

Incident date: Jul 25, 2026

Vehicle exhibited a fluid leak at the rear of the engine near the transmission/transfer case junction. An independent shop is currently evaluating; suspected power take-off unit failure. This matches the failure pattern described in NHTSA Defect Petition DP26001 covering 2022-2023 Acura MDX and 2021-2023 Acura TLX for interfacing spline failure between the transmission and the rear-wheel-drive pow... Read more

Incident date: Jul 20, 2026

The dealer replaced the brake tow module the end of June and I was still getting trailer warning lights afterwards and took it back to the dealer and they said everything is fine found no problems that it was possible the trailer hitch was sticking out to far and maybe the sensors were randomly picking up the trailer hitch so I have been driving with no trailer connected and sensors turned off and... Read more

Incident date: Jul 4, 2026

The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that exhaust fumes were entering the cabin of the vehicle. The contact st... Read more

Incident date: Jul 1, 2026

About one month ago, I noticed that the paint on my rear quarter panel (to the right of my rear window) was peeling. It continues to peel. My insurance will not cover the paint failure, as the adjuster stated that they "will not touch my car because there are several class action lawsuits again Honda for the paint on this specific model and color of white" '. I have contacted Honda and they stated... Read more

Incident date: Jul 1, 2026

Due to the loss of power steering the tech at Rainier Dodge of Olympia performed electrical testing per diagnostic chart and found water intrusion into steering harness that has corroded wiring from the body harness into electric steering gear motor/module unit. The electric power steering gear assembly and harnesses must be replaced. The vehicle recieved a fault code U0140 stating loss of communi... Read more

Incident date: Jun 24, 2026

I purchased my vehicle new in 2020. It presently has around 83,000 miles. From early on, it has occasionally hesitated, then jumped when putting the car in reverse. I spoke to the dealership years ago but they said it was nothing. On July 19, 2026, my car randomly would not shift above (probably) second gear on the highway. After parking, it would not shift into reverse at all. The vehicle was t... Read more

Incident date: Jul 23, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed in the rain, the brake pedal position sensor signal failure warning light illuminated. The check engine and ABS warning light were illuminat... Read more

Incident date: Jul 23, 2026

bushing fault and disconnection of gear shifter operation.

Incident date: Jul 23, 2026

The contact owns a 2019 Kia Niro. The contact stated that while driving 65 MPH, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact pulled over to the shoulder of the roadway and the parking brake was engaged to keep the vehicle from moving. The message "Stop the Vehicle and Check Regenerative Brakes" was displayed. The failure was a recurring failure. The veh... Read more

Incident date: Jul 9, 2026

While at a 4 way intersection and red light my car went into extreme temperature overheat and shut down. I was the first car in the line at the red light. When the light turned green I started the vehicle, put on my emergency flashes and had to dodge other vehicles in limp mode ( 5 mile per hour) across 3 lanes of incoming to make it to a parking lot. This was all caused by the well known and docu... Read more

Incident date: Jul 9, 2026

Our 2017 Ford F150 Raptor is having issues with hard shifting. It does a clunking and jerking noise while changing into certain gears, 3rd and 4th. It sounds like the transmission is about to fall out. Ford has had to do a software diagnostic on it. It will work for a while then will hard shift again. It has been doing this on and off again since 2021. This issue is not remedy by a software update... Read more

Incident date: Jul 13, 2026

Vehicle suffered a violent, un-commanded highway-speed downshift due to NHTSA Campaign 26V237000 / Ford Recall 26S28. The tachometer was redlined during the incident. The mechanical overspeed immediately damaged the engine's cam phasers. Eide Ford in Mandan, ND, applied the recall software patch after the structural failure already occurred, cleared the diagnostic trouble codes without providing a... Read more

Incident date: Jul 24, 2026

The contact owns a 2026 Kia Sportage equipped with Kumho Tires, Tire Line: Crugen HP71, Tire Size: 235/60/R18, DOT Number: 1K2CMYA8E . While the contact’s daughter was driving approximately 75 MPH, the vehicle suddenly started shaking violently and vibrated abnormally, causing the driver to almost lose control of the steering wheel. The driver regained control of the steering wheel and parked th... Read more

Incident date: Jul 24, 2026

I am submitting this complaint regarding a suspected manufacturing defect involving an original equipment Hankook iON evo AS tire installed on my 2026 Hyundai IONIQ 9. At approximately 8,000 miles, and with the vehicle only six months old, the tire developed a severe vibration that increased with vehicle speed, becoming most noticeable above approximately 55 mph. The vibration became progressivel... Read more

Incident date: Jul 20, 2026

When at a stop, the automatic idle stop shuts off the engine and doesn’t come back out of that to start back up. Have to put the car in park to restart. This is a major safety issue especially when vehicles are behind me beeping the horn. Happened on several occasions.

Incident date: Jul 2, 2026

1. The SUV experiences complete power loss and goes into limp mode. Have been in nearly 3 accidents on highways with a vehicle that goes from 65 to 35 with no warning and then cannot accelerate or gain speed. 2. Battery, out of no where, goes from 3/4 full to 1 or 2 bars. 3. Extreme shaking of the vehicle while driving and at rest. 4. Vehicle is less than a year old and has been in for the same... Read more

Incident date: Jul 25, 2026

Multiple lights and warnings on dashboard of 2019 Honda CRV. Warnings were sudden and all at once and included, Emissions system problem, braking problem, power steering problem, collision mitigation system problem, electric parking brake problem and many others. Honda service centers stated this is a very known problem with 2019 CRV and it’s the fuel injectors and head gasket.

Incident date: Jul 25, 2026

Incident date: Jun 15, 2026

Car drove fine day before incident, went to drive to water a neighbors plants and noticed a puddle of oil in my garage. Did the shock test by making the rear of the vehicle shake on each side. Rear drivers side shock failed as the vehicle kept bouncing and had no tension when pushing down. Seal between oil reservoir and shock blew and all oil had leaked out. Shock no longer functions, dealer is ho... Read more

Incident date: Jun 15, 2026

Harness button gets everyday dirt and debris lodged under the release mechanism causing the harness to not tighten. My son’s straps randomly loosened. He does not eat in his car seat but the slit in the seat cover is in the perfect position for things to fall straight into the release buckle. Very dangerous.

Incident date: Jun 15, 2026

It originally started about two years ago when the check engine light came on (along with others) that point to a code with the Mass Air Flow sensor. It would stall at low RPMs at traffic lights, and was extremely worrying during normal driving. We got it replaced and so far okay, but recently the ABS and traction control lights come on and stay on. Another issue that many MANY Nissan owners exper... Read more

Incident date: Jul 7, 2026

Summary of Complaint I am submitting this complaint to report what I believe may be a safety-related defect involving the twin-turbocharger system on my 2022 Toyota Tundra (VIN: [XXX]). The driver’s side turbocharger failed at approximately 58,000 miles and had to be replaced. Approximately 6,000 miles later, at around 64,000 miles, the passenger-side turbocharger also failed. The vehicle ha... Read more

Incident date: Jun 24, 2026

Took my car to Honda they stated my head gaskets and turbo charger was bad .. every shop that i talked to about the problem had stated that they have been getting a alot of my models coming in with the same issue

Incident date: Jun 24, 2026

Incident date: Jul 24, 2026

There is currently an ongoing recall for the GR Supra over the starter. I currently drive a 2020 and have had periodic starter malfunctions. This is when I go to start the car it states starter system malfunction then lets me still turn it on after clearing the error message. I have brought this up to my dealership and due to the intermittent nature of the issue they said they could not diagnose a... Read more

Incident date: Jul 24, 2026

We are getting intermittent failures with screen going dark and/or warning lights flashing. This has happened on multiple occasions with the car while driving. We first brought into Preston Hyundai in Millsboro DE June 27 for this problem. There were some standard recalls (unrelated) but they hoped those recalls would fix the problem. They did not. We brought it back July 19 and remained i... Read more

Incident date: Jul 24, 2026

I was working, and as I was on my way to a location a lady in front of me came to a complete stop since a couple of ducks were crossing causing me to come to a complete stop as well. As I stopped I looked into my rearview mirror I noticed the lady behind me was not stopping and then smashed into the back of me launching me into the car in front of me. My passenger air bag went off, however my driv... Read more

Crash

Incident date: Jul 24, 2026

My vehicle's instrument cluster has failed, leaving me without a functioning speedometer, fuel gauge, or other critical displays. I believe this makes the vehicle unsafe to operate. I will also not pass Massachusetts state inspection. My local Hyundai dealerships told me the earliest repair appointment is about one- two months away. They also refused to provide a loaner vehicle or authorize a ren... Read more

Incident date: Jul 23, 2026

The contact owns a 2017 Ford Transit Connect. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen with the message "Camera Unavailable. The contact stated that the VIN was not included in NHTSA Campaign Number: 25V572000 (Back Over Prevention). The local dealer was contacted. The vehicle was not repaired. The manufacturer was not made aware of th... Read more

Incident date: Jul 23, 2026

All the warning lights in the day lit up. Brake, LDWS, AEB, outside air temperature won’t read and the a/c blows hot. $486 to diagnose at dealer and they state that it’s an electrical issue due to a bad vacuum pump. I can’t get an answer as to whether the vacuum pump safety campaign was completed or not. Dealer wants $1500 to replace.

Incident date: Jul 23, 2026

The two most recent incidents occurred on XXX. During one incident, we were stopped at a red light on a road with a 55-mph speed limit. The vehicle shut off and did not restart normally when traffic began moving. We were left immobilized in an active traffic lane while vehicles approached and passed us at approximately 55 mph. We had difficulty getting the vehicle restarted and moving again. This... Read more

Incident date: Jul 8, 2026

At the end of March 2026, the hybrid battery was replaced due to a recall by the dealership. After this, several software updates done, including the BCM, per technician's notes. In May 2026, my vehicle was found bricked in my driveway, unable to jump start, giving warnings regarding the dual charging system. After being towed to the dealership, they found my 12v battery was dead and stated that i... Read more

Incident date: Jul 8, 2026

Incident date: Jul 23, 2026

The contact owns a 2019 Ford Expedition. The contact stated that while attempting to park the vehicle, the message to shift to park(P) was displayed. The contact stated that later while driving at an undisclosed speed, the transmission independently shifted to park. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the failure cause... Read more

Incident date: Jun 7, 2026

When using "Lane Keeping Assistance" the vehicle pulls slightly to the right and continues correcting itself creating a snake like pattern. This is unsettling and other vehicles that I own do not have this pattern including the same model from previous years. This feature is design for safety, however when "Lane Keeping Assistance" in operation the pulling to the right looks like you are going int... Read more

Incident date: Jun 7, 2026

The power door lock system intermittently malfunctions. During the initial failure, the passenger rear door lock seized in the unlocked position and could not be manually operated. The vehicle was taken to an authorized Nissan dealership, where all three passenger door lock actuators were replaced. Following the repair, the seized lock condition was resolved; however, the underlying malfunction co... Read more

Incident date: Jun 7, 2026

Due to braking system electronic failure vehicle automatically disables safety features such as ABS, parking collision sensors disabled, traction control, and vehicle will automatically and abruptly go into P (park) when coming to a stop while braking. This can be caused by wheel speed sensors, brake control module, or communication failure to PCM. Engine codes U0418, U0415, and U1003 linked to pr... Read more

Incident date: Jul 23, 2026

The first time the collision warning lights and sounds came on when I was parked but had my engine on in the morning of 7/21/2026. The second time was when I was merging on a busy highway with cars going 65+mph... There were no cars around me, but the collision warning said crash, the sounds came on, and my brakes went into effect. I pulled off the road, and now I am terrified to drive my car. I c... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog