Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Aug 3, 2025

I am filing a complaint concerning serious safety risks associated with my 2020 Audi Q7 (VIN: [XXX] ) purchased as a Certified Pre-Owned vehicle from Audi Dominion San Antonio. It is currently under service at Audi Central Houston, where multiple concerning events occurred. Timeline and Issues: - Initial diagnosis identified a fire-damaged electrical harness, estimated at $1,400 for replacement. -... Read more

Fire

Incident date: Aug 1, 2025

The contact owns a 2018 GMC Sierra 1500. The contact stated that the battery had been replaced three times since 2018. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact referenced an unknown recall; however, the VIN was not associated with the recall. In addition, the contact stated that the first battery was replaced a month after the vehicle was purchased,... Read more

Incident date: Aug 4, 2025

GT Radial Adventuro AT3, 275/70R-18 Load Range E The tire exploded at 65mph while pulling a trailer. I still have what is left of it. The debris flying off the vehicle into traffic and the need to pull completely off the road. The sharp reduction of speed in traffic on a 4 lane divided highway. The tire has not been inspected by any official or company. I had purchased hazard insurance from Walmar... Read more

Incident date: Aug 4, 2025

Incident date: Aug 5, 2025

I was driving down the road at speed when the gauge cluster lost power and reset, the truck jerked violently. A couple days before the truck lost all electrical power (lost gauges, door locks, interior lights, door locks and ignition) while idling.

Incident date: Aug 4, 2025

Master cylinder going bad. Pedal goes to the floor. All 4 pads rotors calipers have been replaced within the last year.

Incident date: Dec 30, 2020

I was driving my new 2025 Tucson on a 2400 mile trip. On the way back the entire dashboard went black and I got a big red notice. No signal. Could not see anything. No speedometer no nothing after while a black screen went away and I got the regular screen back but it had all of the fault lights lit up. This happened periodically through the whole trip. In addition, the heads up display worked per... Read more

Incident date: Mar 3, 2025

The contact owns a 2021 Nissan Rogue. The contact stated that while driving at various speeds, the infotainment system would turn off or reboot independently. Additionally, the contact stated that while driving at various speeds under rainy weather conditions, the forward collision avoidance system would independently disengage. There was no warning light illuminated. The vehicle was taken to the ... Read more

Incident date: Mar 3, 2025

The front lane assist camera has failed internally and now the lane assist, forward collision and adaptive cruise control no longer work. This has been a known issue and has happened to other Acura MDXs. The warning lights are now coming on saying the vehicle had a brake system error. It also states that all systems related to this camera are inoperable.

Incident date: Mar 3, 2025

Incident date: Aug 1, 2025

Gasoline Fuel System problem of the 2012 Mercedes Benz E350. Driver side fuel leak was excessive. Leak caused an excessive amount of gas to spill while driving on a 600 mile long round trip to St. Louis. The fuel filter sending unit had numerous stress cracks in the plastic. A massive failure was looming. I have pictures and have documented the failure. 2184700194 was the original part and ... Read more

Incident date: Jul 29, 2025

The issue occurs seemingly randomly about once a month when driving on the highway. All of the sudden the car starts de-accelerating. Even if you push the gas pedal all the way down it doesn’t go. It just goes slower and slower and thank goodness I’ve been able to pull over every time. Once I shutdown the car completely and turn back on then I have power again.

Incident date: Aug 4, 2024

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle jerked and vibrated while shifting into gear. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an Extend... Read more

Incident date: Aug 3, 2025

Cut off in middle of the interstate start smoking

Fire

Incident date: Jul 30, 2025

I am reporting a critical safety issue with my Tesla Cybertruck (VIN: [XXX] ). On [XXX], at [XXX] MDT, while making a turn at the corner of [XXX] , the vehicle, operating in Full Self-Driving (FSD) mode, unexpectedly veered into the oncoming traffic lane. No error messages were displayed, and this behavior poses a significant safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION... Read more

Incident date: Jul 28, 2025

Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.

Incident date: Aug 1, 2025

Car shakes around 50 mph. Took truck to my mechanic and they said it was the front differentials. They told me that there was a tecall for this issue.

Incident date: Jul 28, 2025

The vehicle finally became inoperable at 119,000 miles due to lifter failure. Lifter issues started when the vehicle had about 106,000 miles on it. There were multiple misfire and gas mileage became worse. There was a loud ticking noise coming from the engine as well. Vehicle has been well maintained and only 1 owner, purchased new. With the lifter failure, this caused damage to the camshaft and w... Read more

Incident date: Jul 31, 2025

The vehicle is experiencing multiple active safety system failures, severely impacting driver control and passenger protection. The most critical issue is a persistent SRS airbag malfunction warning, along with the system failing to detect that the seatbelt is buckled, even when properly latched. This disables key safety systems such as airbags and seatbelt pretensioners. The vehicle also suffer... Read more

Incident date: Jul 17, 2025

The contact owns a 2011 Nissan Versa. The contact stated that the rear passenger's side door failed to unlock and unlatch as intended. There was no warning light illuminated. The vehicle was taken to an unknown local dealer, where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was diagnosed at the owner's expense. The vehicle was not repaired. The manufacturer was... Read more

Incident date: Jul 2, 2025

Issues with 2.0 L EcoBoost engine overheating. A mechanic using a camera to investigate revealed coolant intrusion in engine. Mechanic located Technical Service Bulletin (TSB) #22-2133 which indicated it was a known problem by Ford and recommended engine replacement at owner's expense. This had to be performed by a Ford dealership so that the engine could be re-programmed using proprietary softwa... Read more

Incident date: Jul 30, 2025

fuel injector cracked and started spraying fuel in engine compartment and onto hot motor.

Incident date: Jul 30, 2025

The contact's father owns a 2022 Ford Expedition. The contact stated that while driving 70 MPH on the highway, the roof rail trim, and the area in front of the roof rail trim detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The manufacturer informed the contact that assistance could be provided after the dea... Read more

Incident date: Jun 27, 2025

I was driving down the road, slowed down and moved over to the left side of the lane as I was passing a bicyclist. The car interpreted the bicyclist as a car and applied AEB. The AEB was not fully applied, thankfully. The car did not come to a complete stop. If it did, I may have been rear ended by the person behind me.

Incident date: Jun 27, 2025

Only owner of a 2020 Kia Telluride SX Prestige that just crossed 60,000 miles. We don't use the sunroof but yesterday 7/30/25 we opened it, the wind deflector arms had broke which caused the sunroof glass to come off the track. Now it won't close at all. This can put my family at risk due to excessive heat in Texas, fumes that should not be getting inside the vehicle and rain water. This has be... Read more

Incident date: Jul 25, 2025

The contact owns a 2019 Ford Transit. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure an... Read more

Incident date: Jul 25, 2025

As I was driving my 2025 Traverse Z71, at 2180 miles, different lights popped up on the dashboard. I was backing out of my garage when it happened. Lights were ABS, BRAKE, Electronic Stability Control, and pre-collision warning light. Also notifications for Service Brake Assist and Service ESC also came on. The dealer had me drive it to their shop 25 miles away. After inspection, the Chevrolet ser... Read more

Incident date: Jul 30, 2023

i AM RECEIVING ALERTS ON MY FORD APP STATING THAT IT IS A PARKING AID ALERT BECAUSE OF ELECTRICAL ISSE WITHIN THE VEHICLE. ALSO STATES TO SERVICE ENGINE SOON ALERT BECAUSE OF ELECTRICAL ISSUE HAS BEEN DETECTED WITH YOUR VEHICLE. THIS MAY CAUSE THE ENGINE START/STOP FEATURE (IF EQUIPPED) TO NOT WORK. CHECKING ON THIS I FOUND 0 ON THE NHTSA WEBSITE FOR RECALLS. WITH FURTHER CHECKING I WAS INF... Read more

Incident date: Jul 30, 2023

Incident date: Jul 24, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? - ABS, Automatic Emergency Braking, Traction Control, Stability Control failed while braking using the regenerative braking. How was your safety or the safety of others put at risk? - While coming to a stop using the regenerative braking, the regenerative braking immedietely ceased to work, and the... Read more

Incident date: Jul 30, 2025

The contact owns a 2014 RAM 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be... Read more

Incident date: Jul 20, 2025

The contact owns a 2024 BMW X6. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware o... Read more

Incident date: Jul 21, 2025

This morning, I went to get into my 2014 Honda CR-V. As I shut the driver’s side door, the entire rear hatchback window suddenly shattered. There was no impact, accident, or attempted theft. The vehicle was parked and stationary at the time. I’m unsure why this happened, but it appears to have occurred spontaneously and without any external force.

Incident date: Jul 21, 2025

On our way to Florida, our car broke down on the highway. When we were able to get our car towed to a mechanic, the mechanic stated that the issue was a rod bearing went out which matches the kia recall reasons for the same vehicle as ours. We took the car to Kia and they tested it and the rod bearing was the issue. We had no warning lights prior to our car breaking down and it was taken for an oi... Read more

Incident date: Jul 29, 2025

I am leasing a 2024 Tesla Cybertruck and have experienced multiple serious and unresolved safety issues. When driving at speeds of 50–60 mph or higher, the Cybertruck begins to shake aggressively, particularly in the front wheels. The vibration makes it difficult to maintain control. I took it to the Tesla dealership, and service staff confirmed there is a known malfunction with the Cybertruck t... Read more

Incident date: Jul 10, 2024

In mid-2024, the vehicle experienced a flashing check engine light. I brought it to Murfreesboro Hyundai (TN), where they confirmed the oil was low and started an oil consumption test. A bearing clearance test (BCT) was also performed and passed. After back-and-forth over several weeks, I was told the oil consumption was within spec, but the dealership stated Hyundai would cover all necessary repa... Read more

Incident date: Mar 13, 2020

The rear hardtop panel on my 2022 Ford Bronco has developed serious cracking and surface separation after only three years of light, garage-kept use. The fiberglass is fracturing near the seams, exposing the underlying material. Water is now visibly collecting in the openings, which will lead to internal moisture intrusion, mold, and eventually corrosion of structural components underneath the har... Read more

Incident date: Mar 13, 2020

Incident date: May 29, 2025

The failure occurred in the sidewalls of the two factory‑supplied all‑season tires on the passenger‑side (front and rear) of my 2024 Hyundai Santa Fe. Both tires exhibit pronounced bulges on the outer sidewall of the front passenger tire. Tire size is 255/45 R20 105V M+S The rear OEM tire was replaced on February 10, 2025 and front OEM tire (with DOT codes visible) remain mounted on the v... Read more

Incident date: Jul 4, 2025

The contact owns a 2022 GMC Sierra 1500. The contact stated while driving 60 MPH, the vehicle stalled. The message "hot oil" was displayed on the screen. The contact was able to coast to the side of the road where the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was repaired. The contact late... Read more

Incident date: Jul 15, 2025

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side A-pillar trims detached and flew off the front windshield. The vehicle was taken to the dealer where the contact was informed that parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The c... Read more

Incident date: Jul 3, 2025

The contact owns a 2005 Hummer H2. The contact stated that while parking in the mountains, the vehicle was in the park position, and it unexpectedly rolled and stopped at a boulder. There were no warning lights illuminated. The door hit the driver and knocked him to the ground, and he sustained an injury to his head, but medical attention was not provided. Another person on an ATV provided a jump ... Read more

1 injured

Incident date: Mar 7, 2023

The contact owns a 2019 Chevrolet Malibu. The contact stated that the message "Shift to Park" was display on the instrument panel while the gear shifter was in park. The dealer was not contacted. The manufacturer was informed of the failure and stated that the VIN was not under recall. The manufacturer referred the contact to the dealer for assistance. The failure mileage was approximately 53,500.

Incident date: Jun 11, 2025

No power steering alert showed up to service power steering. Very dangerous driving and power steering goes out.

Incident date: Jul 28, 2025

Front passenger seat sensor intermittently fails, causing the Passenger Airbag indicator to switch to OFF (even if a passenger is present) with an accompanying "Service Airbag" message on the dashboard and illumination of the service airbag light. This occurs usually driving above 25mph, but can happen stationary, and lasts for anywhere from 5 seconds to a minute (more commonly shorter). The issue... Read more

Incident date: Apr 1, 2025

My power steering rack and pinion went out after the Ford recall being completed

Incident date: Jul 10, 2025

VEHICLE SHUT DOWN WHILE IN MOTION ON HIGHWAY WHICH CAUSED FOR BRAKES AND STEERING TO FAIL. VEHICLE WAS TOWED TO SUN STATE FORD DEALERSHIP WHERE THEY DID A DIAGNOSIS. THEY FOUND EXCESSIVE AMOUNTS OF METAL IN THE HIGH PRESSURE FUEL SYSTEM. THEY HAD TO REPLACE THE ENTIRE FUEL SYSTEM PLUS REPLACED ALL INJECTORS WHICH NOW HAS AN OPEN INVOICE OF $15,923.97. AFTER RESEARCH WE FOUND OUT THAT THERE IS A RE... Read more

Incident date: Jul 27, 2025

I was droving down the road with the cruise control set at 70MPH, when all of the sudden the engine lost power and stopped. It did not have a check engine light or anything on the dash to indicate that there was a problem. I coasted to the edge of the road where i attempted to restart the vehicle, but it would not even turn over. I had the vehicle towed to a repair shop where I was informed tha... Read more

Incident date: Jul 27, 2025

While driving on the freeway at 75 mph my vacuum pump seized and shattered, causing me to loose all breaking power, damaging my engine beyond repair and endangering my life and numerous other drivers on the road. There is a current recall on the particular year, make and model for this issue but my VIN is not included so the dealership refuses to fix the issue.

Crash 1 injured

Incident date: Jul 28, 2025

This is a safety concern: 2025 Toyota Corolla cross with no damage history and happening since brand new. 1) Lane keeping: there are 2 types, one with cruise control and one without. For the one with cruise control, the system has a hard time tracking center and shoulder lines and OFTEN pulls in the wrong direction. This is ESPECIALLY true in certain circumstances and the vehicle has almost caused... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog