Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Jan 5, 2026

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a ... Read more

Incident date: Jul 1, 2024

Nissan still has not provided a remedy for recall number Nissan recall R24B2 NHTSA 24V700000. This prevents me from being able to access the full use of the car because I cannot fast charge without risk of damaging the EV battery. Just last week I had to borrow a gas car and pay for gas in order to take a road trip. This is unacceptable. We should have a remedy by now.

Incident date: May 21, 2025

While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but... Read more

Incident date: Jan 7, 2026

There was no accident .Airbag light on the dash, on the driver side, remains on at all times. The airbag indicator on the passenger side says off. Dashboard has completely cracked, both sides and the center. Unknown incidents- I don’t know of any incidents.

Incident date: Jan 5, 2026

The contact owned a 2022 Dodge Durango. The contact stated that while approaching the vehicle after it was remotely started, the contact discovered that both headlights had failed to function as needed. A dealer was contacted and notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,000.

Incident date: Jan 7, 2026

Odometer Fraud. The contact purchased a 2012 Honda Accord. The contact stated that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 64,163. It was later discovered, upon checking the Carfax report that the mileage was 200,000.

Incident date: Dec 12, 2025

The front and rear subframes of my 2013 Infiniti JX35 has experienced severe corrosion, perforation, and structural weakening, resulting in an unsafe driving condition. The corrosion is extensive enough to compromise suspension geometry, stability, and overall vehicle control. A structurally compromised subframe poses a serious risk of loss of control, increased stopping distance, and potential cr... Read more

Incident date: Dec 12, 2025

Supposedly The oil cooler ended up failing causing oil to be pumped into the cooling system at 26000 miles 8 months after purchase. A low oil message popped up upon start up looked under the hood a noticed no oil on the dip stick and a coolant reservoir full of jet black oil (supposed to be a bright red) and a fluid level higher than the normally observed coolant level. Thankfully happened in my d... Read more

Incident date: Dec 12, 2025

Window not rolling up properly, drivers side

Incident date: Dec 25, 2025

New Safety Recall 78C (NHTSA 25V-766) for 2.0L engine fire risk due to sand contamination. And there is no current remedy. Attached recall letter.

Incident date: Dec 25, 2025

My wife was driving on a highway while taking our grandchildren to day care. The vehicle lost power causing her try ti pull to the side of a main highway. All of the check engine lights went on. We brought the vehicle to Honda and the dealership said they found coolant in the combustion chamber. It needs a head gasket, at a cost of $4800.00. The car has 76,000 miles on it. We understand that ther... Read more

Incident date: Dec 25, 2025

When I was heading to work I started to hear a grinding sound. After my shift I drove my car to pickup my kids from school and the sound I was hearing was louder. It sounded like something was cracking as I was driving . I was worried that we were going to be stranded in the middle of the road. I drove as slow as possible till we made it home. So, the very next morning I took it to a mechanic sh... Read more

Incident date: Dec 11, 2025

The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the... Read more

Incident date: Jan 5, 2026

I purchased a new 2023 Kia Sorento in February 2023 from Ken Garff Kia Avondale. Since shortly after purchase, the vehicle has experienced repeated electrical and mechanical failures that substantially impair safety. In July 2023, the vehicle began displaying flashing lights, dashboard error messages, and system malfunctions while driving, despite no collision or visible damage. The air condition... Read more

Incident date: Dec 19, 2025

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (POWER TRAIN). The vehicle was taken to the dealer for the recall repair. The contact was informed that the parts to do the recall repairs were not yet available. The contact dialed the Ford Customer Service line, and the representative informed the contact that the anticipated date for the re... Read more

Incident date: Jan 5, 2026

loss of EPS, no the vehicle has not been inspected yet, no prior symptoms . drove vehicle to store and parked in parking lot, when returned to vehicle, no power steering with warning lamps

Incident date: Jan 2, 2023

While driving (vehicle NOT parked), a message advertising popped up on the in-dash display, blocking other information and not dismissible - making it impossible to use the screen. This distracted me from driving.

Incident date: Jan 2, 2023

Issue has occurred at least 4 times: upon start, vehicle infotainment system appears in Italian language (difficult to revert to English as menu controls are now in a foreign language). Forward Collision OFF warning light illuminates on dash. Vehicle settings show all forward collision warning systems are ON. Servicing dealership has not identified any Diagnostic Trouble Codes with forward col... Read more

Incident date: Jan 2, 2023

Incident date: Jan 5, 2026

Vehicle shut down a few times at low speed.

Incident date: Oct 23, 2025

When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these wi... Read more

Incident date: Jun 5, 2025

See attached document for complaint.

Incident date: Jun 5, 2025

See attached document for complaint.

Incident date: Jan 2, 2026

The inability to fast charge has been open since Sept 2025 and there still is no resolution available.

Incident date: Dec 30, 2025

Airbags deployed without collision or any bumps or anything. I was pulling out of parking space in public parking lot. I turned my wheel to the left and the airbags deployed.

Incident date: Dec 30, 2025

While the vehicle was parked and powered off, a fire originated inside the driver seat area. There was no collision, no aftermarket electrical equipment installed, and no heated seat or accessory usage at the time of the incident. The vehicle was stationary when the fire began. The fire damage was concentrated within the driver seat assembly, consistent with a suspected electrical failure involv... Read more

Fire

Incident date: Nov 7, 2025

I purchased a Certified Mercedes GLE 350 with many advanced safety features. Including a SOS feature that allows I believe detects an accident and reports it to Mercedes as well as allows me to press the SOS button to manually contact Mercedes to report a need for help plus other functions. Thnis is a very important safety feature to me as I am getting order and may need assistance. In addition ... Read more

Incident date: Jan 1, 2026

Car died/lost power while driving in traffic 11/28/25. Good Samaritan was kind enough to push me off the road out of traffic. Car was towed to Hyundai dealer that day, then 12/1 told engine failure, required engine replacement. Class action lawsuit settlement for engine replacement, but denied by Hyundai because of "neglect", since I am not able to locate all of the service records that t... Read more

Incident date: Dec 20, 2025

I bought my Kia ev6 new in October 2022, I have had problems with the charging system. I had the ICCU replaced on 9/12/2024 60,488. I just had to have it towed to the dealership because the same issue came up on 1/2/2026 92,943. It went into check electric system and pull over, then went into limp mode got it pulled over to the side of the road and it died. Dealership has it now and will give upda... Read more

Incident date: Dec 20, 2025

The contact owns a 2023 Toyota BZ4X equipped with Goodyear Tires, Tire Line: Electric Drive 2, Tire Size: 215/50/R20, DOT Number: (N/A). The contact stated that while driving at various speeds above 50 MPH, the vehicle experienced severe shaking and abnormal vibration. The vehicle was taken to the local service center who determined that the foam pad inside the tire had malfunctioned. The foam was... Read more

Incident date: Dec 20, 2025

Incident date: Dec 24, 2025

Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.

Incident date: Nov 1, 2025

While I was driving on the highway, the EPC light came on and the car began to lose power. It went into "limp" mode and lost all oil. I had it diagnosed at VW Carlock North Nashville. They told me the "exhaust camshaft cover bolts backed themselves out causing oil to get into timing belt and make belt swell causing it to lose tension and sheer timing belt, must replace timing belt, timing belt ten... Read more

Incident date: Dec 8, 2025

The vehicle is jerky, loss of power, jolts, and very high concern of safety while in use.

Incident date: Jul 2, 2025

Recall 78C on my 2024 Jeep Wrangler 4xe poses an imminent threat. Jeep has no current fix for the issue. Jeep is providing no buyback options or trade-in assistance to get out from under the vehicle. I was told by Stellantis not to drive the vehicle and that I was to fully front the cost of a rental (and be reimbursed later) while still paying a car payment for a vehicle they said not to drive. ... Read more

Incident date: Jul 2, 2025

Went to drive 18 minutes away from where I originally parked to get something to eat. When I came back to my original parking spot, I went into work. Thirty minutes later, my car was on fire and completely gone.

Fire

Incident date: Dec 28, 2025

While driving on the interstate vehicle begin to surge and lag with a check engine light appearing. Vehicle never became disabled but after reading it sounds like this a very known issue with Trax’s. Chevy app stated it was the emissions control system which is most common for purge valve failure. GM needs to issue a recall as the purges valve in every Trax is defective just like the did with ... Read more

Incident date: Dec 28, 2025

The HPFP failed and left my child and me dead in the water, stalled in the middle lane of a 50mph street for a half hour, nearly getting hit several times (two other vehicles crashed behind us trying to avoid us). Eventually a Sheriff helped us get the vehicle out of the road and into a nearby parking lot to wait for the tow truck. After we got to the parking lot, the Sheriff got another radio cal... Read more

Incident date: Dec 28, 2025

I recently started to experience hard steering while in transit the power assist light came on and so does the advanced track warning light. I discovered there was a recall so I took it in to the Ford dealership, which was JC Lewis Ford in Savannah, Georgia, but the technician told me that there were too many miles and after 150,000 miles, the recall was null and void

Incident date: Oct 8, 2025

Water leaking from the windshield seal (possibly the moonroof) gets into electronics under the dash and causes the transmission to stop working properly and also causes the engine to just stop completely. It happened 4 years ago and Volvo replaced a module but it happened again a week ago.

Incident date: Dec 29, 2025

In early October 2025, my 2021 RAM 1500 experienced a steering malfunction in which the vehicle attempted to steer on its own without driver input. This created a loss-of-control scenario and posed a serious safety risk to me and surrounding traffic. The vehicle was removed from service immediately and taken to an authorized RAM dealer. Stellantis Customer Care and Fleet Case Management have ackn... Read more

Incident date: Dec 6, 2025

A common issue with Jeeps with plastic oil filter housing is the oil filter housing cracks leading to oil leaks and engine damage.

Incident date: Nov 1, 2025

The magnetic material on the tone wheel detached causing a crank position sensor error code (P0336) and subsequent misfire while accelerating into traffic. The software had been updated per recall W58 (NHSTA 20V-475). Vehicle could be restarted but lacked full power. The vehicle is out of warranty, however, Stellantis directed that a dealer make repairs, customer pays out of pocket ($3200), and... Read more

Incident date: Nov 2, 2024

- Automatic Emergency breaking system unavailable - service required alert -Blind spot unavailable - service required alert - car was sold with these lights coming on. Dealership told us it was just tightening up some wires. They ended up replacing two modules. After 5 trips to the dealership the service fixed it for approximately 3 days before it came back.

Incident date: Nov 10, 2025

The contact owns a 2012 Kia Sorento. The contact stated that her son had reported that the vehicle was losing motive power and had failed to exceed 15 MPH while driving. The check engine warning illuminated. The contact advised the driver to pull over and to stop the vehicle. The vehicle was towed to a local dealer, who diagnosed the vehicle and advised that the engine had failed the engine beari... Read more

Incident date: Dec 16, 2025

Summary of Defect and Repair History My 2024 Kia Telluride EX AWD has experienced repeated and ongoing transmission failures. The failures include the vehicle becoming stuck in 5th gear, unsafe acceleration characteristics, and loss of normal drivability. Two transmissions have been replaced, and the same defect continues to occur. The vehicle remains at the dealership today with the defect unres... Read more

Incident date: Dec 16, 2025

Over the past month, I have experienced several incidents where my 2025 Honda Odyssey’s Auto Idle Stop (AIS) system failed to restart the engine after stopping at traffic lights. Each time, the engine did not turn back on when I released the brake, leaving me stalled in traffic and prompting error messages on the dashboard. There is currently no way for owners to permanently turn off this featur... Read more

Incident date: Dec 30, 2025

The contact owns a 2020 Ford F-250 SD. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The contact stated that the vehicle failed to restart, and a Police Officer assisted the contact in moving the vehicle to the shoulder of the road. The contac... Read more

Incident date: Dec 29, 2025

The contact owns a 2023 KIA Telluride. The contact stated the vehicle was experiencing heating system failures. The contact stated that the vehicle was taken to the dealer on three occasions for heating and cooling failures. The dealer replaced an unknown sensor and the thermostat; however, the heat became inoperable. The contact stated that the heat was only operable while driving, and the vehicl... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog