Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Jan 30, 2026

Touchscreen Issues: The center infotainment screen becomes unresponsive, particularly in frequently used areas, making it hard to control navigation and climate.

Incident date: Feb 18, 2026

The vibration occurs consistently above approximately 40 mph and becomes more pronounced at highway speeds. It is felt in: • Gas pedal • Underbody near shifter • Steering wheel • Seat Despite numerous repair attempts and replacement of major drivetrain components, the vibration has not been permanently resolved. Truck keeps throwing road force on brand new tires as well. Repairs a... Read more

Incident date: Feb 18, 2026

The vehicle experiences sudden engine shutdown while driving. The engine completely turns off without warning. There are no warning lights, no check engine light, and no prior indication of failure. The exact component causing the failure is unknown at this time, but it appears to involve the engine and/or electrical system. The vehicle is available for inspection and has been taking to doge and n... Read more

Incident date: Feb 26, 2026

All 4 of my BH255/50R20 XL 109v NOKIAN WR G4 vehicle tires are exhibiting abnormal tread degradation and excessive sidewall cracking. The tire defect includes a circumferential crack along the top of all 4 tires, where the top of the tire's sidewall and tread base meet. Upon tire inspection, the structural integrity and safety of these tires with continued usage is questionable. The tires in quest... Read more

Incident date: Mar 1, 2026

My 2017 Acura was involved in a low-speed collision where it failed to stop in a timely manner, resulting in a total loss declaration. This vehicle had open safety recalls (including the fuel pump/rod bearing issues) that remained unrepaired for over 1.5 years. Despite multiple inquiries, the manufacturer failed to provide a repair timeline or remedy. I believe these unresolved defects directly co... Read more

Crash 1 injured

Incident date: Mar 1, 2026

Started vehicle in morning and no sound from the infotainment system (even if radio screen is on). Noticed turn indicators sound no longer functioned as well as I believe auto stop function also became non-functional. Safety concern while driving. Had to reset by performing a system re-set/re-boot myself to make everything work again. This issue occurred 2 times in 2 seperate days.

Incident date: Mar 1, 2026

Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not abl... Read more

Incident date: Mar 1, 2026

On two occasions now, the car will start and all other electronic screens will turn on and be normal, but the driver screen behind the steering wheel does not. We can put the car in drive and it operates normal but the screen only shows the display to "press brake and push button to start" the button icon and odometer mileage. Everything else is blank. We have no way of knowing the speed/rpm/fuel/... Read more

Incident date: Feb 5, 2026

On Feb 1, 2026, while driving my panoramic ceiling on my 2023 Sportage just imploded . It sounded like a bomb or a gun was shot. The dealer didn't want to take ownership of the accident and had to file a claim through my insurance. There is more than 2000 cases of this just in 2025 alone. They stated something must of hit it. There was no one on the road that morning and it was right in the middl... Read more

Incident date: Feb 5, 2026

No anti lock brakes which causes unsafe braking in acclimate weather which slid sideways as well as almost rear end vehicles ,also causes multiple functions to not work like exhaust brake and transmission issues !

Incident date: Feb 5, 2026

Incident date: Feb 17, 2026

One only needs to google or ask an AI about "Tesla Model Y Juniper" front end suspension noises and you will find links to hundreds of complaints and at least two YouTube videos now. Based on reports from recent 2026 Tesla Model Y owners, particularly those with the Juniper refresh, the front-end noises over rough or bumpy roads at very slow speeds sound like a widespread suspension-related issue... Read more

Incident date: Feb 17, 2026

car flashed engine temperature near limit, avoid heavy acceleration and high speed, see dealership warning on dash. sounds like water moving thru the dash board when driving or turning or right when starting car. took car in to dealership right away and they confirmed it is a head gasket issue and that they have at least 20 other cars there due to the same issue. my car has now been in the dealers... Read more

Incident date: Jun 30, 2025

While driving my 2021 Chevrolet Tahoe at highway speeds (approximately 60 mph), the transmission suddenly malfunctioned due to what the dealership is telling was a valve body failure. Without warning, the vehicle lost proper propulsion and began to decelerate rapidly in active traffic. I did not receive adequate warning before the failure occurred. The sudden loss of power at highway speed create... Read more

Incident date: Nov 13, 2025

The vehicle will hard brake on its own while going down the freeway, no blockage of the camera or vehicle in front when it happen

Incident date: Feb 27, 2026

I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when i hit a bump & sometimes when i steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks i didn’t have any sound, moving forward I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension... Read more

Incident date: Jan 29, 2026

On 2/23/26 my GMC sierra 1500 AT4 3.0L Inline-6 Turbo-Diesel, it auto stopped (which I will never keep on again) on an incline and would not start back up or shift gears and rolled a few feet. I had to turn it off and restart it, then the engine light came on and a notification about conditions not favorable for shifting? My app said service was needed for engine/transmission issue. I took it to ... Read more

Incident date: Jan 29, 2026

I am reporting a potential safety concern with my engine. The oil pumps are known to fail due to plastic internal components. BMW has issued a new pump with metal parts, but existing engines are not being helped and if oil pressure drops the car can suddenly stop in traffic, creating a safety hazard.

Incident date: Jan 29, 2026

Oil pump failure due to plastic brittle materials failing prematurely. It is a common problem that is well documented across the owners that have this vehicle.

Incident date: Feb 24, 2026

I have a 2025 Hyundai Kona Limited. On [XXX], around the afternoon on Sunnyvale, California, while exiting [XXX] headed to Lake Tahoe, the liftgate bolt that attaches to the body had buckled mechanically as the system did not back away when a flashlight that came out of a travel bag was blocking the way to have it closed. The car computer thinks the liftgate is open even though the lock is secured... Read more

Incident date: Feb 13, 2026

The vehicle's Autopilot/Full Self-Driving (HW3) computer has failed at approximately 70,000 miles. Tesla Service has diagnosed the vehicle as requiring replacement of the HW3 computer. As a result of this failure, multiple safety related systems are inoperative, including collision avoidance, lane assist, lane departure warning, automatic wipers, and other driver assistance features including ad... Read more

Incident date: Feb 25, 2026

Vehicle went in to limp mode in the middle of driving. Would not accelerate past 30mph. Was able to turn around and pull in to a neighborhood when the vehicle stopped responding altogether and had an additional warning about letting the engine recharge the hybrid system. Restarting the car got it home. This would have been extremely dangerous had it happened on the highway, at highway speeds. ... Read more

Incident date: Feb 25, 2026

Incident date: Feb 27, 2026

Good Morning, Ms. Edds My name is [XXX] . I spoke to you a few years back in regards, to a vehicle I had. Well, today I am writing about another situation . I have a 2020 Ford F250 vin [XXX] . Since purchasing this vehicle, I have had recall after recall on it and getting nowhere with Ford Motor Company Customer Service Division. I have a local dealership that I have taken it to Spalding Ford w... Read more

Incident date: Feb 1, 2026

The headlights do not produce enough light to see the road. Every time the car is driven at night it is extremely dangerous.

Incident date: Feb 1, 2026

The contact owns a 2021 Kia Seltos. The contact stated that while driving 65 MPH up a slight hill, the vehicle shuddered significantly and failed to accelerate upon depression of the accelerator pedal. The check engine warning light then started flashing. The driver was able to pull over to the side of the road. The vehicle was taken to Hamlin Automotive on several occasions. The mechanic replaced... Read more

Incident date: Feb 1, 2026

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The c... Read more

Incident date: Feb 26, 2026

I bought my 2015 Pilot in 2024 and since then my local mechanic has told me I am burning oil and I have had to replace several spark plugs. I have had error codes like P0304 come up in conjunction with the replacements. I now have a total engine failure. I looked online after my failure and saw the VCM Warranty Extension, but I was never notified about it. I saw where the codes could come up as "m... Read more

Crash

Incident date: Jan 6, 2026

I purchased a 2021 car in April 2024, which was originally side-swiped in November 2024. I filed an insurance claim and had to wait for the other insurer’s statement. In January 2025, the insurance company sent the car to one of their approved shops for electrical repairs, but the shop refused to work on it after noticing a missing airbag and flagged the car as a liability. They also mentioned t... Read more

Incident date: Sep 10, 2025

The contact owns a 2024 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, there was a loud whistling and vibrating sound coming from the door. The contact received notification of NHTSA Campaign Number: 25V593000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was determined that the door trim had fa... Read more

Incident date: Sep 10, 2025

On 2-23-2026, while traveling at highway speeds on the freeway, the front upper and lower A-arms (control arms) suffered a complete structural failure. This caused an immediate loss of steering control, forcing the vehicle off the road. By sheer luck and reactive maneuvering, I was able to avoid a multi-vehicle collision; however, the failure resulted in over $4,000 in mechanical and body damage.

Incident date: Sep 10, 2025

Vehicle has a 10-speed electronic controlled transmission that has been identified having issues in other models. The vehicle is experiencing jerking, hard shifting, and shifting delays. I want my model of vehicle to be included in the recall. Recently had the engine replaced due to another recall.

Incident date: Feb 25, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.... Read more

Incident date: Jul 1, 2025

While driving into town, the dashboard illuminated with every warning light before the vehicle suffered a total electronic and engine shutdown. This happened twice—the second time while I was mid-turn in an intersection. Several vehicles had to slam on their brakes to avoid a high-speed collision with my stalled truck. I had to get the vehicle towed as it is fundamentally unsafe to operate.

Incident date: Jul 1, 2025

Incident date: Feb 25, 2026

I was driving on the highway, and there was an abrupt loss of drive and failure of the car. The transmission failed suddenly when I was traveling at highway speed, and there was no prior warning. This nearly caused an accident with the cars behind me, but I managed to get off the road into the shoulder. This is a safety concern, since there were no prior signs at all of this happening. The transmi... Read more

Incident date: Aug 14, 2024

The left handlebar (unusually large) horn button and turn signal switch are reversed compared to the standard positioning of these thumb switches (when compared to the majority of motorcycles). The horn button is above the turn signal switch. This causes confusion in operation of the motorcycle with the horn button being pressed rather than the turn signal being switched left or right creating dan... Read more

Incident date: Feb 24, 2026

The ICCU and fuse failed, rendering the vehicle unusable and stranding my wife and child. The problem has been confirmed by the dealer. The component was inspected and confirmed to have failed. There were no warnings or indications of any kind prior to failure. My wife heard a pop from the back of the vehicle, then all sorts of warning lights lit up and the vehicle stopped.

Incident date: Feb 24, 2026

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 30 MPH, the driver's side roof rack cover panel ejected from the vehicle and made contact with a second vehicle. The driver of the second vehicle swerved to avoid the airborne projectile and crashed into a third vehicle. During the incident, no damage to the vehicles or injuries to the occupants in either ve... Read more

Crash

Incident date: Nov 20, 2025

On 12/06/2025, I purchased a 2023 Jeep Wrangler 4xe from a Chrysler Jeep dealership in Myrtle Beach, SC. Recall 68C (NHTSA 25V741000) had been published on 11/05/2025 — one month prior to my purchase. The recall involves high voltage battery cells with separator damage that may cause a vehicle fire while parked or driving. A Stop Sale order was active on this VIN at the time of sale. I raised th... Read more

Incident date: Nov 19, 2025

The contact owns a 2022 Volkswagen Tiguan. The contact stated that the vehicle had been at the dealer since November 2025 unrepaired regarding the side curtain air bag. The dealer informed the contact that Part Number: 5NN880742G; was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the part for the repair. The manufacturer was made aware o... Read more

Incident date: Nov 19, 2025

Vehicle was hit hard on the front & left, totalling the truck. None of the air bags activated.

Crash 2 injured

Incident date: Dec 15, 2025

The vehicle display flashed red and then the vehicle turned off completely while in traffic with no ability to change gear, operate the electronic door releases, or turn the hazards on. Safety was put at risk because insufficient notice of failure was given so it was impossible to get out of traffic, the vehicle could not be put in neutral so could not be pushed out of traffic, further the hazard ... Read more

Incident date: Feb 13, 2026

The contact owns a 2016 Ford F-150. The contact stated that while stopped at a traffic light, the light changed, the accelerator pedal was depressed, and the vehicle rolled backwards unexpectedly while in drive(D). The vehicle was stopped and shifted to park(P) and then shifted into drive(D) and responded normally. While driving and close to the residence, the vehicle started to lose motive power.... Read more

Incident date: Feb 13, 2026

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more

Incident date: Feb 13, 2026

The contact owns a 2016 Volkswagen Passat. The contact stated that while driving at various speeds, there was an abnormal fuel odor coming from the vehicle. There was no warning light illuminated. The dealer was notified of the failure but offered no assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 16V403000 (Fuel System, Gasoline). The manufacturer was notified of th... Read more

Incident date: Nov 1, 2025

The contact owns a 2008 Chevrolet HHR. The contact stated that the key was stuck in the ignition switch and failed to release. Additionally, the TPMS warning light was illuminated. The vehicle was towed to the local dealer, who confirmed that the key was stuck and needed to be broken, and any damages would be at the owner's expense. The vehicle was not repaired. The contact received notification o... Read more

Incident date: Jul 1, 2025

• Cracks in the Pin Box: A reputable RV dealer/shop has identified significant cracks in the pin box, indicating a serious structural compromise. • Slide-out failures: The GIBs on the slide-outs have broken, causing them to extend while the RV is in transport on highways. • Cargo door malfunctions: Cargo doors are repeatedly popping open during highway travel. • Main entry door instabi... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog