Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Mar 14, 2026

It is not just this vehicle; it is ALL vehicles with adaptive cruise control and automatic emergency braking. When sensors get snow or debris on them, they shut the vehicles down without warning. I have had 3 times this winter when the roads were fine, cruise control set, and because another vehicle was kicking up road salt, the vehicle instantly shut off the cruise control without any warning to ... Read more

Incident date: Mar 14, 2026

On January 16, 2026 our 2024 GMC Terrain Denali experienced complete loss of power. The car was unmovable from the road, unable to shift into neutral, and unable to release the braking system in addition to the emergency brake. There were no warnings or indications prior to the vehicle's failure at 30,000 miles. The failure happened on a somewhat busy road with no ability to move the car out of th... Read more

Incident date: Apr 23, 2026

Our Odyssey is equipped with idle stop. Sometimes when idle stop engages, the engine won't start again afterwards. We need to turn the car off completely, and then try again. Usually it turns on after doing so. We try to always turn off the idle stop when we start up the vehicle, but sometimes forget. This hasn't led to an accident yet, but has led to some angry vehicles when we can't move when a ... Read more

Incident date: Apr 26, 2026

The contact owns a 2017 Acura RDX. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's wife enabled the parking brake. The contact stated that at a later while, the vehicle independently accelerated. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure wa... Read more

Incident date: Dec 31, 1969

Transmission developed a "whine" just before 87,000 miles resulting in the transmission and torque converter needing to be replaced as the transmission was failing.

Incident date: Dec 31, 1969

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle became difficult to maneuver. The message that the "Vehicle Needed Attention" was displayed on the instrument panel. The vehicle was taken to back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not associated with the recall. The ... Read more

Incident date: Dec 31, 1969

ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.

Incident date: Apr 20, 2026

I was only allowed 3 components to choose from, but I want to make certain that Im including the these additional components that has been failing:Forward Collision Warning, Engine,Fuel/Propulsion System,Engine,Lane assistance/ Departure, and Lighting. There could be more to include but heres the dangerous issue I encounter everyday I utilize my vehicle,that has yet to be fixed nor addressed appro... Read more

Incident date: Oct 18, 2024

Roof molding detached from driver's side of 2023 Land Rover Discovery Sport, upon arriving at home checked the passenger side and it came off without excerpting any force. Subsequent check on search engines indicate this may be a common occurrence in recent model Land Rover SUVs. I ran a VIN check for recalls on NHTSA and did not find one open for the 2023 Land Rover Discovery Sport, though the sa... Read more

Incident date: Apr 2, 2026

I am filing a formal safety complaint regarding my hybrid Jeep vehicle due to ongoing and unresolved safety issues that present a significant risk to myself and others. Since the beginning of ownership, I have experienced repeated and escalating problems with the vehicle, including: * Hybrid system malfunction warnings and persistent red wrench indicator * Aggressive and unsafe gear shifting whi... Read more

Incident date: Jul 25, 2025

The contact owns a 2022 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended, and the vehicle was driving sluggishly, with the check engine warning light illuminated and the message “Engine Power Reduced” displayed. The vehicle was taken to the dealer, where it was diagnosed with turbocharger failure. The contact was info... Read more

Incident date: Jul 25, 2025

The DC/DC converter went out. While driving [XXX], all the warning lights came on, no abs, no front collision warning and all other safety warnings lights flashed. Immediately after the lights came on vehicle completely shut down while driving leaving me stranded in the street in Greenwood, AR. I had my vehicle towed to the dealership. Land Rover was already aware of the DC/DC converter issue but... Read more

Incident date: Jul 25, 2025

Incident date: Jun 27, 2025

When in drive, the vehicle will roll backwards when on a slope if you do not have your foot on the break. The torque converter and control body has been replaced by Gullo ford of Conroe TX. They state that i should use the auto break function. Ford itself states that i need to contact the dealer to rectify any problems with the vehicle. Ford refuses to do any additional work and state this is norm... Read more

Incident date: Jun 27, 2025

Incident date: Apr 23, 2026

Passenger side headlight was making a loud noise. When it began, it happened sporadically, but in ~two weeks, it happened consistently whenever the car was on and could often be heard while driving. The sound was consistent with other reports of the headlight assembly failure and those covered by TSBs for 2019–2023 models. The vehicle was brought to the dealership, the noise was verified as bein... Read more

Incident date: Aug 28, 2025

Windshield seal leak drivers side. The windshield and seal comprise of about 60% of the structure to keep roof from collapse in an accident. A leak can cause electrical component failure Issue was brought forward to dealership, leak confirmed by dealership on 3/11/26 Dealership ordered new windshield which was finally installed on 4/9/26

Incident date: Apr 22, 2026

The contact owns a 2022 Toyota Corolla. The contact stated that while driving at an undisclosed speed, a passing vehicle suddenly attempted to merge lanes and struck the vehicle on the passenger side door at approximately 45 MPH. No warning lights were illuminated. The contact stated that the air bags did not deploy. The contact stated that she sustained pain in her right chest, head, and left arm... Read more

Crash 1 injured

Incident date: Apr 25, 2025

Coolant leak observed at the upper radiator hose quick-connect fitting. The leak appears to originate from the internal seal at the radiator inlet connection. This issue developed without warning and is consistent with a known defect in the radiator hose seal design used in 2023 GMC Canyon vehicles. Vehicle experienced coolant loss and visible residue at the connection point. No visible external ... Read more

Incident date: Apr 25, 2025

The frame of my 2018 Chevrolet Silverado 1500 has rusted through to the point of failing Maine state safety inspection at only 41,000 miles. A licensed Maine inspection station identified structural frame corrosion and determined the vehicle is unsafe to operate. A Chevrolet dealer confirmed the frame rust and stated the truck must have rusted sections cut out and welded to be made roadworthy. The... Read more

Incident date: Apr 22, 2026

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed and stopping at a stop light, the accelerator pedal was depressed, and the accelerator pedal became stuck, and the engine unexpectedly revved to 5,000 RPM. The contact stated that the accelerator pedal failed to release. The brake pedal was depressed several times within 15 seconds, and ... Read more

Incident date: Apr 22, 2026

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed in heavy rain, the windshield wiper motor started to operate at an excessively high speed. The contact attempted to change the setting; however, the wipers continued to operate very quickly. The following day, the contact discovered a significant amount of spider cracks on the windshield, specifica... Read more

Incident date: Jan 24, 2001

While traveling at normal highway speeds (55 MPH), the vehicle's battery capacity rapidly dropped from 80-90% down to 10% in less than 30 seconds, resulting in activation of the vehicle's "turtle mode" and power throttling, which made it impossible to maintain posted highway speed of 55 MPH. A warning appeared on the dashboard, which stated, "Warning Power Reduced". The vehicle traveled at approxi... Read more

Incident date: Apr 15, 2026

I have a 2013 Jeep Wrangler with 180,000 miles. I never off road the vehicle, but after driving on a dirt road, the stability control kicked in during a turn. At the start of the next drive after that, there were 3 lights on the dashboard: brake, ABS, stability control. Connecting the JScan app to the vehicle, the ABS module is completely unresponsive and the vehicle gives a C2200 error code. ... Read more

Incident date: Apr 21, 2026

My 2018 Honda Odyssey began exhibiting intermittent acceleration lag several years before the repair, and the condition progressively worsened. At the time of repair, the vehicle had 68,957 miles. The safety concern occurs when accelerating from a stop, such as at a red light, stop sign, or when merging into traffic. I depress the accelerator normally and the vehicle does not respond. There is a d... Read more

Incident date: Feb 1, 2026

The front lateral links, compliance links, and stabilizer bar link on my 2018 Tesla Model 3 Long Range failed and required replacement in January 2026. Prior to failure, abnormal creaking and clunking noise from the front suspension began appearing weeks before the repair — no warning lights illuminated at any point. The failed components were replaced by a Tesla-certified Service Center and are... Read more

Incident date: Feb 1, 2026

I am reporting a documented and unresolved brake system safety issue on my 2024 Kia K5 involving repeated premature brake pad wear and rotor damage. The vehicle has required three full brake pad and rotor replacements by approximately 40,000 miles, with each set lasting less than 15,000 miles. Service records consistently document uneven wear on the front brakes, particularly the outer pads, with ... Read more

Incident date: Feb 1, 2026

After owning this truck a little over a year I’ve had to replace the transmission and now it’s in the because the motor sounds like a bag of marbles was put in it and the warranty company is a joke they only want to replace just the cam and lifters but yet the dealership hasn’t be authorized to go to the bottom of the motor to check it out this truck has been nothing but a lemon!!!!!

Incident date: Apr 21, 2026

The vehicle reads the speed limit signs improperly and the adaptive cruise control will speed up the vehicle to the improper speed limit. For instance it is 45 mph on SR 70 in TN and the vehicle will read the speed limit as 70 mph and take off up to 70 mph on it's own. Very dangerous. Took it to 2 dealers and they are unable to fix the problem.

Incident date: Apr 14, 2026

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the i... Read more

Incident date: Apr 14, 2026

Incident date: Dec 5, 2025

The contact owns a 2026 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with engine and radiator failure. The contact was informed that the engine and the radi... Read more

Incident date: Dec 1, 2025

2025 CADILLAC XT6 AWD SPORT, VIN [XXX] , PURCHASED NEW FROM [XXX] [XXX] ON FEBRUARY 20, 2026. THE VEHICLE'S AUDIO SYSTEM INTERMITTENTLY ACTIVATES ALL SPEAKERS WITHOUT COMMAND WHILE THE VEHICLE IS IN MOTION. THE CONDITION OCCURS UNPREDICTABLY AND PRODUCES A SUDDEN LOUD AUDIO EVENT INSIDE THE CABIN THAT STARTLES THE DRIVER AND CREATES A DRIVER- DISTRACTION HAZARD. THE VEHICLE HAS ALSO DEVELOPED ... Read more

Incident date: Apr 20, 2026

The contact owns a 2011 Ford F-150. The contact stated that while driving 50 MPH, the transmission unexpectedly downshifted from second gear to first gear. The contact almost lost control of the vehicle. No warning lights were illuminated during the failure; however, an unknown warning light illuminated several days later. The vehicle was taken to the dealer where an unknown recall repair for the ... Read more

Incident date: Apr 20, 2026

I purchased Used in Jan 2026 When starting the lifters were loud and I thought was normal engine operation. Since 2/17/2026 the engine vibrated or ran rough when idling. The auto/Stop Start feature failed randomly as the engine stalled when trying to start. The car passed the recall for the 6.2 Gm L85 engine issue, but is still having issues. The dealership Val Ward Ft Myers has the car now, and i... Read more

Incident date: Apr 20, 2026

My car had extended crank, shaking/jerking while driving, engine failed and cut off in traffic. Tried to restart extended crank, still shaking/jerking while driving, sparking in the engine and engine failed and cut off in traffic. I was terrified didn't know if the car was going to be on fire when I heard the spark in the engine on the highway. Not only did this failure of the part put myself in d... Read more

Incident date: Apr 1, 2026

I was driving down the Interstate and my sunroof exploded without apparent cause. This was in Colorado, and there was a change in altitude, so I thought perhaps a difference in pressure might have played a part. There were no cars in front of me nor any visible debris. I was just driving, and heard a loud bang over my head. My sunroof and shade were closed at the time.

Incident date: Apr 1, 2026

The contact owns a 2026 Tesla Model Y. The contact stated while driving using the ADS feature, the vehicle failed to slow down while making a right turn. The contact stated that when the vehicle came to the turn sign, the vehicle failed to yield and continued making the right turn. The contact's vehicle crashed into the rear of the vehicle in front of the contact's vehicle. The contact had to depr... Read more

Crash

Incident date: Apr 1, 2026

My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Although my VIN isn't showing as 'active,' this is clearly a safety defect. I would like to open a case for a Goodwill Repair or a 'Special Pol... Read more

Incident date: Feb 3, 2026

Over time the car began to lose coolant. I read codes and troubleshot the systems, replacing a sensor first, no visible leak from collant hoses was discovered. I took the car to bethlehem ford and after a diagnostics process told me there was a crack in the engine on cylinder three that was allowing coolant to leak into the piston and be burnt off during ignition which created misfires and damage ... Read more

Incident date: Apr 13, 2026

The following systems and features have been repeatedly failing in my vehicle, posing a safety hazard: 1) The side view mirrors change orientation automatically while driving. 2) The blind spot warning is inconsistent and is not trustworthy. 3) The infotainment display turns off erratically while crossing critical intersections where I am supposed to turn. This is extremely distracting and pose... Read more

Incident date: Mar 11, 2026

The contact owns a 2018 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, a fuel odor was detected, and the vehicle failed to accelerate above 30 MPH. The check engine warning light was illuminated. Additionally, the rearview camera intermittently failed to display while reversing, and the vehicle made an abnormal clicking sound. Upon inspection, the contact discover... Read more

Incident date: Mar 11, 2026

The vehicle’s transmission failed. While driving on the highway, the transmission began slipping and then would not allow the vehicle to accelerate beyond approximately 10 mph. The vehicle also lost the ability to reverse. My family’s safety was put at significant risk. The incident occurred on a highway with a speed limit of 70 mph and low visibility. Due to the sudden loss of acceleration,... Read more

Incident date: Apr 18, 2026

The contact owns a 2015 Ford Explorer. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera intermittently operated and turned on and off. Occasionally, the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dea... Read more

Incident date: Apr 18, 2026

My 2020 Subaru Ascent struggles to retain power when accelerating, especially from stopping and especially when the fuel is low. The vehicle stalls or loses some power when trying to accelerate. The check engine light is not on and there is no other indication that there is a problem with the vehicle. I have discussed it thoroughly with my mechanic and we both think it sounds like a fuel pump is... Read more

Incident date: Sep 19, 2024

This vin is most likely affected by the aftermarket DTN inflator wheel airbag. Please let the final owner know of this. This vehicle was sold to Auto Boutique LLC from Jacksonville Florida on January 11, 2023 who then sold it to the current owner.

Incident date: Apr 19, 2026

Second incident relating to U1412 code where ABS related warning lights coming on. On 1/19/26 it had the same issue but was towed due to undriveable and would turn off. This time I drove straight to Dodge dealership where they got the codes, unlike last time due to batteries dead. Ram performed two flash updates and felt issue was fixed. Car is currently at dealership for third incident of same na... Read more

Incident date: May 6, 2019

I have a 2018 Jeep Wrangler JL Sport S (2 door) with approximately 66,000 miles. On March 26th, 2026 I had a flashing check engine light come up along with the vehicle shaking in low gears. I had the vehicle towed to the Jeep dealership (Gandrud Auto Group) from which I bought it from and upon their inspection they found the left bank head gasket leaking coolant into the combustion chamber causing... Read more

Incident date: May 6, 2019

Car went into limp mode

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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