Consumer Safety Complaints

Incident date: Mar 5, 2022

Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was take... Read more

Incident date: Jan 27, 2022

While driving the vehicle the parking brake engaged by itself causing the car to come to a sudden stop while driving on a main road. This proceeded to happen two more times while I tried to get off main road. before the parking brake couldn’t be shut off any longer and car had to be towed. I was told by dealer this is due to an issue with the door module telling the car the door opened causing ... Read more

Incident date: Nov 15, 2021

In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who... Read more

Incident date: Nov 15, 2021

In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who... Read more

Incident date: Nov 15, 2021

In may 2021 I had the drivers side wiring harness replaced due to being faulty which included windows unrolling on their own, cruise control not working, every time I stopped car using brakes emergency brake automatically came on and car would jerk forward, to name a few. After I hand it replaced it worked until November 2021 where once again the same problems occurred. I took it to dealership who... Read more

Incident date: Mar 9, 2022

Water coming in through sunroof and pooling in the back seat foot pans. Only reason I was aware was first because someone with the same vehicle told me it happened to them and second I began to see moisture and ice on the inside of the windshield. Also began to have a mold odor. This lead to corrosion of the floor pans and damage to electrical wiring. Unknown what other long term damage could be c... Read more

Incident date: Mar 9, 2022

Water coming in through sunroof and pooling in the back seat foot pans. Only reason I was aware was first because someone with the same vehicle told me it happened to them and second I began to see moisture and ice on the inside of the windshield. Also began to have a mold odor. This lead to corrosion of the floor pans and damage to electrical wiring. Unknown what other long term damage could be c... Read more

Incident date: Mar 9, 2022

Water coming in through sunroof and pooling in the back seat foot pans. Only reason I was aware was first because someone with the same vehicle told me it happened to them and second I began to see moisture and ice on the inside of the windshield. Also began to have a mold odor. This lead to corrosion of the floor pans and damage to electrical wiring. Unknown what other long term damage could be c... Read more

Incident date: Nov 27, 2021

The plastic button for the hand brake/ parking brake pops out of the handle which then causes the brake to release. VW has replaced the part under warranty 2 times since I purchased the vehicle. In my case the second time it happened the car popped out of gear and struck 2 cars across the street from my driveway. Dealer states its a common issue. But Volkswagen has done nothing to correct the issu... Read more

Crash

Incident date: Oct 1, 2021

The contact owns a 2014 Volkswagen Beetle. The contact stated that the horn worked intermittently before receiving notification of NHTSA Campaign Number: 20V785000 (Air Bags). The contact took the vehicle to local dealer and the recall repair completed. The contact stated that the horn was still functioning intermittently after the recall repair. The dealer stated that the recall did not cover dia... Read more

Incident date: Mar 8, 2022

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was... Read more

Incident date: Mar 8, 2022

The driver door wiring harness started lowering windows randomly..it was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake..online it is saying this is a safety issue.

Incident date: Nov 27, 2021

The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.

Incident date: Nov 27, 2021

The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.

Incident date: Nov 27, 2021

The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.

Incident date: Jan 10, 2022

Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete ... Read more

Incident date: Jan 10, 2022

Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete ... Read more

Incident date: Mar 7, 2022

The information touchscreen is faulty and constantly needs to be touched multiple times. This is distracting and makes driver look away from road to double check if pushing correctly. This applies to ALL functions controlling everything from temperature, ride control, entertainment, navigation etc. There are times where I need to touch an area from 1-5+ times for response. The system is registerin... Read more

Incident date: Mar 1, 2020

The contact owns a 2010 Volkswagen Jetta. The contact stated she was unable to start the vehicle, due to a battery shortage. The contact stated that the warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the battery to be replaced. The battery had been replaced three-time. The contact also stated that the rear lights failed t... Read more

Incident date: Mar 1, 2020

The contact owns a 2010 Volkswagen Jetta. The contact stated she was unable to start the vehicle, due to a battery shortage. The contact stated that the warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the battery to be replaced. The battery had been replaced three-time. The contact also stated that the rear lights failed t... Read more

Incident date: Feb 26, 2022

THE IGNITION SWITCH, WON'T TURN TO SHUT OFF/ COME ON. Having to sit in the car for long periods of time, in a HIGH CRIME AREA! Checked on line and others are having the same problem as I am. It has happened several times. The first time was on 02/26/2022; 03/01/2022; 03/03/2022; 03/05/2022; 03/07/2022

Incident date: Aug 4, 2020

I was driving on the street and my check engine light popped on as I was making a turn at about 35 miles an hour my car kicked into neutral and when pressing the gas just revved the engine. I was fortunate there was no oncoming cars as I made the turn or I would have been killed. Had this happened on the highway I could of caused a major reck killing multiple people. I was fortunate and pulled o... Read more

Incident date: Aug 4, 2020

I was driving on the street and my check engine light popped on as I was making a turn at about 35 miles an hour my car kicked into neutral and when pressing the gas just revved the engine. I was fortunate there was no oncoming cars as I made the turn or I would have been killed. Had this happened on the highway I could of caused a major reck killing multiple people. I was fortunate and pulled o... Read more

Incident date: Mar 1, 2022

The headlights on this vehicle are constantly going out. I’ve had to repair, replace or pay someone to fix it multiple times since I had the vehicle. One repair shop told me that they needed to take the tire off in order to fix the light and charged me $130+ to replace the bulb. I don’t think that the bulbs are the issue, I think that the sockets are. I sent the car in last year because there ... Read more

Incident date: Feb 9, 2022

The airbag light is on. It is an orangish color. The controls on front of the steering wheel do not work. That means the horn, cruise control, radio controls, voice controls do not work.

Incident date: Mar 5, 2022

Coolant cap repeatedly came loose after 15,000 miles triggering low Coolant warning to come on. Appears to be a cap or reservoir issue.

Incident date: Jan 10, 2022

In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several in... Read more

Incident date: Jan 10, 2022

In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several in... Read more

Incident date: Jan 10, 2022

In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several in... Read more

Incident date: Mar 2, 2022

This car has a dangerous delayed acceleration problem. While making a left hand turn the car DID NOT apply the correct amount of acceleration proportional to the pressure applied to the gas pedal. It got to the point where I was basically flooring the gas pedal AND THE CAR DID NOT CHANGE SPEED! Because the car would not accelerate I almost got hit. After the turn a delayed surge of speed made th... Read more

Incident date: Dec 17, 2021

The airbag and horn do not work on my car. I took it to the dealership and they did nothing. I have been driving without a horn or airbag for 3 months.

Incident date: Mar 5, 2022

Cranked the car to move it and the drivers side airbag deployed with a massive amount of force. Did not move the car. As soon as in cranked I heard and felt the explosion of the airbag. Sent pieces of plastic and airbag towards me and shoved me into the door. I have a bruised wrist and my ears are ringing. This a concern from now on. I no longer want to cranked the car as more airbags may be fault... Read more

1 injured 1 deaths

Incident date: Sep 1, 2021

The contact owns a 2013 Volkswagen Passat. The contact stated that the low-beam headlights failed to illuminate as needed. The contact replaced an unknown part of the headlights; however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated w... Read more

Incident date: Mar 4, 2022

This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.

Incident date: Mar 4, 2022

This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.

Incident date: Mar 4, 2022

This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.

Incident date: Nov 30, 2020

The Blind Spot warning, forward collision warning and parking collision warning suddenly stopped working even though they showed that the features were enabled in the car's dashboard settings. Fortunately, I realized this and took it to the dealer for repairs.

Incident date: Nov 30, 2020

The Blind Spot warning, forward collision warning and parking collision warning suddenly stopped working even though they showed that the features were enabled in the car's dashboard settings. Fortunately, I realized this and took it to the dealer for repairs.

Incident date: Nov 30, 2020

The Blind Spot warning, forward collision warning and parking collision warning suddenly stopped working even though they showed that the features were enabled in the car's dashboard settings. Fortunately, I realized this and took it to the dealer for repairs.

Incident date: Feb 28, 2022

The blind spot warning of the car has again stopped working. I had a similar issue in 2020 and that was repaired by VW Dealer. This is again an issue and is a safety risk.

Incident date: Jan 19, 2022

The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of ... Read more

Incident date: Sep 1, 2021

I bought a 2021 VW Jetta GLI in June 2021. There was a recall notice issued in August regarding issues with the front airbag not deploying and/or unexpectedly deploying. I took the car to VW of Kearny Mesa in San Diego, CA, in September 2021. They made the appointment, then when I was at the dealership they said the fix wasn't available. I brought the car in again for repair in February 2022, this... Read more

Incident date: Feb 23, 2022

When the car is turned on the Adaptive cruise control is not available, the error code fault is "driver door contact switch", fault code "electronic parking brake" appears, the rear drivers side window rolls down about 6 inches, the car beeps and alerts "the engine is running". When at a complete stop, the beeping and alert with "the engine is running" appears and the parking brake appears to turn... Read more

Incident date: Feb 23, 2022

When the car is turned on the Adaptive cruise control is not available, the error code fault is "driver door contact switch", fault code "electronic parking brake" appears, the rear drivers side window rolls down about 6 inches, the car beeps and alerts "the engine is running". When at a complete stop, the beeping and alert with "the engine is running" appears and the parking brake appears to turn... Read more

Incident date: Feb 23, 2022

When the car is turned on the Adaptive cruise control is not available, the error code fault is "driver door contact switch", fault code "electronic parking brake" appears, the rear drivers side window rolls down about 6 inches, the car beeps and alerts "the engine is running". When at a complete stop, the beeping and alert with "the engine is running" appears and the parking brake appears to turn... Read more

Incident date: Feb 16, 2022

My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping a... Read more

Incident date: Feb 16, 2022

My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping a... Read more

Incident date: Feb 16, 2022

My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping a... Read more

Incident date: Mar 2, 2022

My wife, 4-year-old and 3-year-old were driving down a 3 lane NYS Highway at approximately 20mph when my abovementioned vehicle came to an immediate stop due to the fact that the parking brake automatically engaged. Error messages popped up on my informational display stating driver door contact fault as well a parking brake error. My vehicle was brought to the dealership, and it was determined th... Read more

Incident date: Jan 24, 2022

Error: Driver door contact switch - Door harness issues - car sitting at VW shop a month and no ETA for the part. Fault: Electronic parking brake There seems to be a major safety issue with the Atlas and Cross sport due to a malfunctioning driver side door harness. This causes the parking brake to engage while in motion, driver side door not to lock and windows to roll down while randomly.