Consumer Safety Complaints

Incident date: Oct 24, 2025

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to an independent mechanic, who determined that the camshaft module and variable valve timing (VVT) gears needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure... Read more

Incident date: Nov 18, 2025

While driving home from work last night, I heard a loud noise that sounded like a gun going off right in the passenger compartment of my Jetta. A lot of wind noise followed. I thought initially that a tire might have blown out, but it was the car’s sunroof that had spontaneously and inexplicably exploded. There was no one close to me on the road, so I don’t believe a foreign object struck the ... Read more

Incident date: Nov 3, 2025

The vehicle displays including back up cameras and speed display failed to start with the car. I was able to move the car under power and believe I could have operated the vehicle at speed. I decided that it was unsafe to operate a vehicle without speed information and left the vehicle for approximately 10 hours. When I returned it was functioning again.

Incident date: Nov 14, 2025

I’ve owned the Atlas for a little over a year now and throughout the year the vehicles infotainment system and electrical system has had several recurring issues. I’ll get notifications while I’m driving of the front and rear sensors being inactive, the entire infotainment system will periodically reboot while driving, the automatic braking system unexpectedly engaged on a couple occasions -... Read more

Incident date: Nov 14, 2025

I’ve owned the Atlas for a little over a year now and throughout the year the vehicles infotainment system and electrical system has had several recurring issues. I’ll get notifications while I’m driving of the front and rear sensors being inactive, the entire infotainment system will periodically reboot while driving, the automatic braking system unexpectedly engaged on a couple occasions -... Read more

Incident date: Nov 14, 2025

I’ve owned the Atlas for a little over a year now and throughout the year the vehicles infotainment system and electrical system has had several recurring issues. I’ll get notifications while I’m driving of the front and rear sensors being inactive, the entire infotainment system will periodically reboot while driving, the automatic braking system unexpectedly engaged on a couple occasions -... Read more

Incident date: Nov 18, 2025

I am experiencing the Driver Door Control Switch / EBS error. When this occurs my emergency break activates when I am driving, throwing me into a complete stop unexpectedly, pulls several check engine lights and a series of loud distracting alert sounds. This is extremely dangerous on the road and I’ve almost been rear-ended multiple times. I have brought my vehicle in to Volkswagen and European... Read more

Incident date: Nov 18, 2025

I am experiencing the Driver Door Control Switch / EBS error. When this occurs my emergency break activates when I am driving, throwing me into a complete stop unexpectedly, pulls several check engine lights and a series of loud distracting alert sounds. This is extremely dangerous on the road and I’ve almost been rear-ended multiple times. I have brought my vehicle in to Volkswagen and European... Read more

Incident date: Nov 18, 2025

My car is only 14,200 miles and the rear brakes are gone, I need to find help because is a safety concern and VW doesn’t want it to replace because the extended warranty is already expired, but nobody, either the VW or the dealership where I bought my car informed me regarding this issue and the extended warranty. The issue is not only for me there are a lot of customers having the same issue an... Read more

Incident date: Aug 19, 2024

I currently lease this vehicle through Volkswagen, and it's been nothing but causing me trouble. The Engine Power Control (EPC) light comes on at random, and it significantly reduces my RPMs to the point where I cannot accelerate properly on the highway or up a hill. I have almost been t-boned after pulling out into a road, and as soon as I get on the road, the car does a "rocket ship" maneuver.

Incident date: Oct 8, 2025

The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-syst... Read more

Incident date: Oct 8, 2025

The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-syst... Read more

Incident date: Oct 8, 2025

The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-syst... Read more

Incident date: Nov 5, 2025

The seat belt receptacle on the rear passenger side seat has failed. The vehicle is barely 4 years old. The dealership offered to replace it at a cost of $808.00. There was no warning that it would fail, it simply quit working. There has not been any foreign substance spilled on the receptacle. There were no injuries, but the seat belt is a critical safety feature and should last longer than ... Read more

Incident date: Nov 17, 2025

PTC auxiliary heater core connection point failure . It was reported that the wrong type of metal was used for the main electrical connection point for this part causing significant over heating further leading to melting and burning plastic. This then introduces potentially dangerous fumes into the vehicle cabin via the HVAC system. If unaddressed this would likely cause fire damage. The proble... Read more

Incident date: Aug 16, 2025

My 2021 Volkswagen ID.4 frequently disconnects from the network while driving. When this happens, multiple vehicle systems stop working as intended. The built-in GPS begins to drift or shows incorrect vehicle position, making navigation unreliable and unsafe. Other connected features (such as driver attention and traffic signs alerts) also fail or freeze. This issue occurs repeatedly, often withou... Read more

Incident date: Nov 16, 2025

I’ve had my Volkswagen Tiguen since 2021 fresh off the lot. I have been the only owner of the car at about 30,000 miles my head gasket blew, causing the engine to go into default after weeks in the dealer. They replaced the head gasket and stitched it up, the head gasket blew again at this point I was still under warranty so they agreed to replace the engine. It drove fine after the engine was r... Read more

Incident date: Nov 16, 2025

I’ve had my Volkswagen Tiguen since 2021 fresh off the lot. I have been the only owner of the car at about 30,000 miles my head gasket blew, causing the engine to go into default after weeks in the dealer. They replaced the head gasket and stitched it up, the head gasket blew again at this point I was still under warranty so they agreed to replace the engine. It drove fine after the engine was r... Read more

Incident date: Nov 16, 2025

I’ve had my Volkswagen Tiguen since 2021 fresh off the lot. I have been the only owner of the car at about 30,000 miles my head gasket blew, causing the engine to go into default after weeks in the dealer. They replaced the head gasket and stitched it up, the head gasket blew again at this point I was still under warranty so they agreed to replace the engine. It drove fine after the engine was r... Read more

Incident date: Jul 16, 2025

Drumming/Grinding Brakes and my pads and rotors are still have life left on them. This is an ongoing problem.

Incident date: Aug 20, 2025

The airbag system/clockspring assembly in the steering column appears to have failed. The airbag warning light turned on and all steering-wheel controls stopped working at the same time, which indicates that the driver airbag may not function in a crash. The vehicle can be inspected upon request. This is a major safety risk because the primary airbag might not deploy during a collision, putting t... Read more

Incident date: Aug 20, 2025

The airbag system/clockspring assembly in the steering column appears to have failed. The airbag warning light turned on and all steering-wheel controls stopped working at the same time, which indicates that the driver airbag may not function in a crash. The vehicle can be inspected upon request. This is a major safety risk because the primary airbag might not deploy during a collision, putting t... Read more

Incident date: Nov 15, 2025

The main console display (e.g. Speedometer, Cruise Control, Dashboard) is displaying an error message: "Warnings and Information not available. Drive with Greater Care". I have tried to reset the system without success.

Incident date: Nov 15, 2025

The main console display (e.g. Speedometer, Cruise Control, Dashboard) is displaying an error message: "Warnings and Information not available. Drive with Greater Care". I have tried to reset the system without success.

Incident date: Oct 25, 2025

The rearview camera and rear cross-traffic alert system in my vehicle failed to function while I was reversing. The camera screen went completely black, and the cross-traffic warning did not activate. Because I had no visibility behind the vehicle and received no alerts, I backed into a neighbor’s mailbox post. The impact damaged my rear right turning lights and the mailbox post. These safety sy... Read more

Crash

Incident date: Nov 13, 2025

The last two days I have been receiving a child lock error on my ID.4. Looking online, it seems like this is a common issue. When that issue occurs, it disables all window and lock functions in the car. Needless to say, I cannot engage the child lock, lock my car, nor roll down my windows. If I were in an accident, I cannot get out by rolling the windows down. Now, going back to researching... Read more

Incident date: Oct 13, 2025

Check engine light came on with excessive oil leaking from engine. Dealer inspected and diagnosed the PCV/Oil separator had failed, multiple valve stem seals had failed, and valve stem guides were worn causing excessive crankcase pressure. Dealer recommended cylinder head replacement. Vehicle has been at the dealer a month with the cylinder head on backorder and no timeline for resolution. Dealer ... Read more

Incident date: Nov 11, 2025

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first availa... Read more

Incident date: Nov 11, 2025

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first availa... Read more

Incident date: Nov 11, 2025

The defect has occurred since the day the vehicle was leased. The entire multimedia and safety interface shuts down randomly while driving (screen goes black, GPS stops, rear camera and driver-assistance functions stop working). This happens in multiple areas across the city, not in a single location. The dealership initially blamed my internet or phone, delaying proper diagnosis. The first availa... Read more

Incident date: Jul 2, 2024

The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and othe... Read more

Incident date: Nov 13, 2025

The contact owns a 2008 Volkswagen EOS equipped with Goodyear Tires, Tire Line: Assurance A/S, Tire Size: 215-55/R16, DOT Number: (NA). While the contact’s son was driving approximately 60 MPH, there was an abnormal thumping sound coming from underneath the vehicle. After pulling over and inspecting the vehicle, the driver noticed a blowout of the front passenger’s side tire. The tire was repl... Read more

Incident date: Jul 31, 2025

My daylight running headlights are out, went out before 40k miles. They said they would have to replace the whole assembly for over 1000 each. I have read many people’s complaints with the same issue. How can a car company not provide safe headlights that last more than 40k miles. I cannot afford to fix it and with all these atlas on the road with people in the same financial situation it is dan... Read more

Incident date: Nov 13, 2025

Incident date: Oct 11, 2025

During normal operation on a public road, the 2024 Volkswagen Tiguan suddenly began emitting smoke from the front of the vehicle. This occurred without any warning lights, messages, unusual smells, or symptoms beforehand. Within moments, flames became visible from under the hood. The occupants, including a child and an elderly family member, immediately exited the vehicle. The fire spread rapidly ... Read more

Fire

Incident date: Oct 11, 2025

During normal operation on a public road, the 2024 Volkswagen Tiguan suddenly began emitting smoke from the front of the vehicle. This occurred without any warning lights, messages, unusual smells, or symptoms beforehand. Within moments, flames became visible from under the hood. The occupants, including a child and an elderly family member, immediately exited the vehicle. The fire spread rapidly ... Read more

Fire

Incident date: Oct 11, 2025

During normal operation on a public road, the 2024 Volkswagen Tiguan suddenly began emitting smoke from the front of the vehicle. This occurred without any warning lights, messages, unusual smells, or symptoms beforehand. Within moments, flames became visible from under the hood. The occupants, including a child and an elderly family member, immediately exited the vehicle. The fire spread rapidly ... Read more

Fire

Incident date: Jan 23, 2023

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars... Read more

Incident date: Jan 23, 2023

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars... Read more

Incident date: Jan 23, 2023

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars... Read more

Incident date: Nov 13, 2025

Mechanical trunk lid emergency release will not release from the rear of the vehicle. The locking mechanism failed and lid will not open.

Incident date: Nov 13, 2025

Mechanical trunk lid emergency release will not release from the rear of the vehicle. The locking mechanism failed and lid will not open.

Incident date: Nov 8, 2025

Engine turns off completely traveling at moderate speeds in drive gear while approaching and then stopped at lights or stop signs. Issue became more constant and prevalaint with time. Message then shows up " Please start engine manually P". Vehicle then has to be put in "park" and manually restarted. All this is completed in a panic and a rush as your are on a road with traffic and cars behind ... Read more

Incident date: Nov 4, 2025

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Incident date: Oct 6, 2025

There’s a chemical smell entering the cabin of my vehicle from the engine ever since my car was serviced at the dealership. I’ve had headaches burning, watering eyes, nausea, dizziness, fatigue, eye twitching, and generally unwell. My daughter has had a cough and they refused to acknowledge any issue. They changed the filter and clean the vents and they’re saying nothing‘s wrong. There’... Read more

Incident date: Oct 6, 2025

There’s a chemical smell entering the cabin of my vehicle from the engine ever since my car was serviced at the dealership. I’ve had headaches burning, watering eyes, nausea, dizziness, fatigue, eye twitching, and generally unwell. My daughter has had a cough and they refused to acknowledge any issue. They changed the filter and clean the vents and they’re saying nothing‘s wrong. There’... Read more

Incident date: Oct 6, 2025

There’s a chemical smell entering the cabin of my vehicle from the engine ever since my car was serviced at the dealership. I’ve had headaches burning, watering eyes, nausea, dizziness, fatigue, eye twitching, and generally unwell. My daughter has had a cough and they refused to acknowledge any issue. They changed the filter and clean the vents and they’re saying nothing‘s wrong. There’... Read more

Incident date: Nov 7, 2025

Pulled out of driveway onto major road. Brake fluid alert showed up on dash. Brakes completely stopped working. Was able to roll the car to a stop. Called tow truck which delivered car to mechanic. Mechanic confirmed that there were no brakes and advised that the brake master cylinder leaked into the brake booster which caused the brake booster to be damaged. Mechanic needed to remove and re... Read more

Incident date: Oct 20, 2025

The second row captains chair seat belt latch on the passenger side does not latch fully. It latches and can be pulled out by hand. If a wreck were to happen, the passenger would not be truly restrained causing bodily harm or death. The problem has been reproduced at a service center. It has not been inspected by police, insurance or representative. No warning lights or messages for the seat belt.... Read more

Incident date: Oct 20, 2025

The second row captains chair seat belt latch on the passenger side does not latch fully. It latches and can be pulled out by hand. If a wreck were to happen, the passenger would not be truly restrained causing bodily harm or death. The problem has been reproduced at a service center. It has not been inspected by police, insurance or representative. No warning lights or messages for the seat belt.... Read more