Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 49,794 complaints for VOLKSWAGEN

VOLKSWAGEN TAOS (2023) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING Jan 2, 2024
Incident date: Dec 20, 2023
I recently filed a safety problem concerning my brakes activating for no reason. It had happened 3 times before I filed. It want to report that it happened a 4th time. On New Year's Eve, at approximately 6:20PM, I was driving on a 4 lane road about 35-40 MPH when my brakes slammed down hard. There was a long beeping sound only while the car was breaking but no other indicators. It was raining and ... Read more
VOLKSWAGEN EOS (2014) - SUSPENSION Jan 2, 2024
Incident date: Sep 26, 2023
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is cu... Read more
VOLKSWAGEN EOS (2014) - WHEELS Jan 2, 2024
Incident date: Sep 26, 2023
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is cu... Read more
VOLKSWAGEN ATLAS CROSS SPORT (2023) - ELECTRICAL SYSTEM Jan 2, 2024
Incident date: Jan 2, 2024
My Chevy Volt has been having spotty pop-ups stating that "Propulsion Power is Reduced" for about a month, but I was not sure how reliable the pop-up was as there were plenty of days the pop-up would not come on when starting the car. On the day of my incident in October 2023, I once again received the "Propulsion Power is Reduced" pop-up when I started my car. While driving, I stopped at a stopli... Read more
VOLKSWAGEN JETTA (2013) - ENGINE Jan 2, 2024
Incident date: Jan 1, 2024
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shift... Read more
VOLKSWAGEN TOUAREG (2017) - STEERING Jan 1, 2024
Incident date: Nov 13, 2023
I bought this 2008 Saturn Aura from dealer on 09/13/2023. Since I bought it, I fractured my hand and foot while checking the tires and brakes. 10/27/23 - I put the car in park to investigate what was causing the constant rattling noise while at the same time the car would shudder. While I was on one knee with one hand on ground so l could bend and look into the wheel well, the car rolled the tire... Read more
Crash 2 injured
VOLKSWAGEN TOUAREG (2017) - POWER TRAIN Jan 1, 2024
Incident date: Nov 13, 2023
I bought this 2008 Saturn Aura from dealer on 09/13/2023. Since I bought it, I fractured my hand and foot while checking the tires and brakes. 10/27/23 - I put the car in park to investigate what was causing the constant rattling noise while at the same time the car would shudder. While I was on one knee with one hand on ground so l could bend and look into the wheel well, the car rolled the tire... Read more
Crash 2 injured
VOLKSWAGEN ATLAS (2019) - FORWARD COLLISION AVOIDANCE: WARNINGS Dec 31, 2023
Incident date: Mar 29, 2023
When driving with adaptive cruise control engaged I have had multiple incidents where the forward collision warning and automatic emergency braking engages when there is no vehicle in front of me. Similarly, with adaptive cruise control engaged and approaching a red light, I have had multiple incidents where the cruise control does not sense the stopped cars and does not automatically engage the... Read more
VOLKSWAGEN ATLAS (2019) - ENGINE Dec 30, 2023
Incident date: May 2, 2023
The car has been having problems with oil consumption. The problem became known in 2022, but the dealer/service department (Frank Hyundai, National City, CA 91950) did not take care of the issue and did not care about safety. The dealer told me, "Your car is OK." On 7/3/2023, the engine light came on. A second round of oil consumption tests began along with a 90,000-mile service, including repla... Read more
VOLKSWAGEN JETTA (2019) - ELECTRICAL SYSTEM Dec 30, 2023
Incident date: Jul 18, 2023
While driving for about 50miles, the electrical system failed, I lost power to the entire vehicle, steering was hard, brakes hard as well. as I pulled over, the car started back up. Next day car drove fine. Few days later the car cut off at red light in the middle of the intersection while other cars almost hitting me. Changed the fuel pump out because fuel pump would work at times. No one hurt, n... Read more
VOLKSWAGEN ID.4 (2022) - ENGINE Dec 30, 2023
Incident date: Sep 6, 2023
Engine bypass coolant valve… Engine maintenance required pops up intermittently. Per dealer there is a short circuit in valve/ bypass part. The dealer had already known this was issue prior to car being diagnosed. They stated they are aware and this is a known issue.
VOLKSWAGEN GOLF (2019) - STEERING Dec 29, 2023
Incident date: Dec 29, 2023
On my 2023 Honda civic sport the steering wheel is sticking specially during freeways speeds. I took the vehicle to Stockton Honda in Stockton Ca . According to the tech he was unable to reproduce the sticky steering wheel. (To be noted the car had the same miles as when I dropped it off at Stockton Honda ) this vehicle is unsafe for me to drive.
VOLKSWAGEN GOLF (2022) - ENGINE Dec 29, 2023
Incident date: Dec 4, 2023
I was sitting at a red light with my foot on the brake. When I took my foot off the brake when the light turned green, my car would not drive forward!! I checked to make sure my car was not in Park. All of the lights on the dash were on and the engine was no longer running. Not to mention something similar happened November 18, 2023 where I was driving and the engine suddenly lost power And cut of... Read more
VOLKSWAGEN JETTA (2016) - ENGINE Dec 29, 2023
Incident date: Jul 29, 2023
My vehicle stalled and had a horrible noise while stalling. Dealership took it back to their shop as we thought if was due to yhe work they just finished and after inspecting they determined a rod bearing had spun. The safety issue is we stalled out on the highway in the middle of traffic, almost got into several wrecks with my child in the vehicle. Only light that came on while stalling was the c... Read more
VOLKSWAGEN JETTA (2016) - AIR BAGS Dec 29, 2023
Incident date: Jul 29, 2023
I was hit from behind on the interstate 2 weeks ago. My Jeep Compass was stopped in heavy traffic on the interstate. A large white pickup truck hit my car first going at least 80 mph. He did not see that traffic was stopped. This caused my jeep to roll and come to a stop on the passenger side on the ground and the driver side in the air. My airbags did deploy, but not on impact. They deployed afte... Read more
Crash 2 injured
VOLKSWAGEN JETTA (2016) - VISIBILITY/WIPER Dec 29, 2023
Incident date: Jul 29, 2023
The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the front windshield wipers became inoperable. The contact's wife was driving at night while it was raining. The contact stated that after inspecting and researching the cause of the failure, he discovered that a failure with the windshield wiper transmission assembly. The contact... Read more
VOLKSWAGEN ATLAS (2018) - STEERING Dec 29, 2023
Incident date: Apr 1, 2023
Cars steering jolts to the left or right when making minor adjustments at all speeds. Sticky steering. This needs to be addressed and a recall needs to be implemented immediately. This is not safe. When making minor adjustments when steering, there is an obvious wall of resistant that jolts as soon as you overcome that resistance by adding pressure. This can cause serious injury or death due to jo... Read more
VOLKSWAGEN ATLAS (2018) - UNKNOWN OR OTHER Dec 29, 2023
Incident date: Mar 29, 2023
Battery became disabled without any warning. Safety of driving down the road and battery stop working is an issue. I replaced battery through no help of Toyota. Only person to inspect was person replacing battery.
VOLKSWAGEN ATLAS (2018) - SUSPENSION Dec 29, 2023
Incident date: Mar 29, 2023
Frame is rotting quickly and causing suspension issues
VOLKSWAGEN ATLAS (2018) - STEERING Dec 29, 2023
Incident date: Mar 29, 2023
Frame is rotting quickly and causing suspension issues
VOLKSWAGEN TAOS (2022) - LATCHES/LOCKS/LINKAGES Dec 29, 2023
Incident date: Nov 8, 2023
The contact owns a 2016 Honda Pilot. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The contact stated that while driving at high speeds, the hood vibration was visible after the recall repair. No warning lights were illuminated. The vehicle was taken back to the dealer and the contact was infor... Read more
VOLKSWAGEN TAOS (2022) - STRUCTURE Dec 29, 2023
Incident date: Nov 8, 2023
The contact owns a 2016 Honda Pilot. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The contact stated that while driving at high speeds, the hood vibration was visible after the recall repair. No warning lights were illuminated. The vehicle was taken back to the dealer and the contact was infor... Read more
VOLKSWAGEN TAOS (2022) - FUEL/PROPULSION SYSTEM Dec 29, 2023
Incident date: Nov 8, 2023
There's something SERIOUSLY wrong with the Lambda Ii GDI engine similar to the theta ii. Like the SAME oil problems. I have a perfect service record at 89,600 miles and no accident and the oil light came on with solid oil, and even after the new oil, the new transmission flush and full injection service the oil light came on. They took it in numerous times and turned off the oil light and said not... Read more
VOLKSWAGEN TAOS (2023) - SERVICE BRAKES Dec 29, 2023
Incident date: Dec 11, 2023
- On 12/28/2023, Car developed a brake fluid in the rear near the differential after sitting, unused, for 3 weeks. - Car is available for inspection. - Brake system operates with diminished capacity. - An appointment has been scheduled with an independant repair center. - The brake warning light illuminated and a brake fluid warning message appears when the vehicle is started.
VOLKSWAGEN TOUAREG (2013) - STEERING:RACK AND PINION Dec 29, 2023
Incident date: Dec 25, 2023
The contact owns a 2017 Ram 1500. The contact stated that while her son was driving at an undisclosed speed and turning the steering wheel to make a turn, the steering wheel became inoperable. The contact stated that the steering wheel failed to turn in either direction. The vehicle was towed to the dealer where it was diagnosed with a failed electronic rack and pinion. The contact was informed th... Read more
VOLKSWAGEN TIGUAN (2022) - EXTERIOR LIGHTING Dec 28, 2023
Incident date: Dec 28, 2023
Brake light stays due to brake pedal stays stuck.. on while driving causing the motorcycle to be activate the ABS Also handlebar tends to become loose
VOLKSWAGEN ATLAS (2019) - ENGINE Dec 28, 2023
Incident date: Sep 7, 2023
The system that had failed is the engine. According to the dealership where I took my car, which is the same dealership I purchased the car from, the engine has a coolant intrusion in cylinder #2 that has compromised the engine. There is a technical service bulletin [XXX] stating similar issues in Ford Escapes and my VIN # is not included in that service bulletin. The problem has been confirmed b... Read more
VOLKSWAGEN ATLAS (2024) - STEERING Dec 28, 2023
Incident date: Dec 26, 2023
When driving at mainly 35MHP+ the steering has a “catch” to it. They refer to this as “sticky steering”. Took the car into the Honda dealership and they confirmed the issue. Parts are on back order with no ETA available. This problem has been ongoing for months now and still nothing is being done about it.
VOLKSWAGEN ATLAS (2024) - LANE DEPARTURE: ASSIST Dec 28, 2023
Incident date: Dec 26, 2023
When driving at mainly 35MHP+ the steering has a “catch” to it. They refer to this as “sticky steering”. Took the car into the Honda dealership and they confirmed the issue. Parts are on back order with no ETA available. This problem has been ongoing for months now and still nothing is being done about it.
VOLKSWAGEN GTI (2012) - ELECTRICAL SYSTEM Dec 28, 2023
Incident date: Dec 28, 2015
I was driving home on i-91 S when my car started smoking from under the hood. There were no warning lights and the temperature gauge read normal with the lever at the center. I pulled off at the next Exit and parked in a parking lot. I popped the hood and found that a fire had started around the engine. The fire grew to the point that the whole front half of the car was burned before the fire depa... Read more
Fire
VOLKSWAGEN GTI (2012) - ENGINE Dec 28, 2023
Incident date: Dec 28, 2015
I was driving home on i-91 S when my car started smoking from under the hood. There were no warning lights and the temperature gauge read normal with the lever at the center. I pulled off at the next Exit and parked in a parking lot. I popped the hood and found that a fire had started around the engine. The fire grew to the point that the whole front half of the car was burned before the fire depa... Read more
Fire
VOLKSWAGEN ID.4 (2022) - FUEL/PROPULSION SYSTEM Dec 28, 2023
Incident date: Dec 22, 2023
This is in regard to E350 2010. Gas smell after tank fill up (only when full). Fuel pump cover on the driver side under the back seat. The tank cover (plastic) breaks and leaks. Similar problem was noted on previous models (2009) and recall was issued. [XXX] Very hazardous (Flammable and combustible) and the dealer stated that it is a common problem. I removed the back seat and is gasoline leakin... Read more
VOLKSWAGEN ID.4 (2022) - POWER TRAIN Dec 28, 2023
Incident date: Dec 22, 2023
In the past week, the truck started randomly going into “limp mode” while driving; the wrench light would come on and the truck would be undriveable. This left the driver stranded, sometimes blocking traffic, until multiple attempts at restarting the truck eventually lead to success. This could take anywhere from 30 seconds to five minutes. It happened a few times a day. We identified Ford Cus... Read more
VOLKSWAGEN JETTA (2019) - ELECTRICAL SYSTEM Dec 28, 2023
Incident date: Jun 1, 2023
The contact owns a 2012 Hyundai Veracruz. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was no sound of the starter motor. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact called an independent mechanic who diagnosed that the starter motor needed to be re... Read more
VOLKSWAGEN JETTA (2021) - ELECTRICAL SYSTEM Dec 28, 2023
Incident date: Dec 28, 2023
The footwell module that controls the lights, brake lights windows and dashboard is faulty on all mini cooper of this module. Every time I change my battery or disconnect it the module brakes and the dealership knows this problem and still want to charge 1300 dollars to fix it it is a safety and hazard issue.
VOLKSWAGEN GTI (2016) - ELECTRICAL SYSTEM Dec 27, 2023
Incident date: Jun 27, 2018
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The contact drove the vehicle to the residence and while attempting to leave, the vehicle had no electrical power. The contact took the battery to be tested and the battery tested to be in proper working orde... Read more
VOLKSWAGEN ID.4 (2022) - ELECTRICAL SYSTEM Dec 27, 2023
Incident date: Oct 30, 2023
The transmission will sometimes fail to engage immediately after putting the vehicle in drive or reverse. If the driver steps on the gas pedal, the transmission jerks violently to engage. Also while driving, the transmission will have a slight slipping before allowing acceleration. No OBD codes appear and no dashboard warning messages appear. In addition to the transmission problem, I obtained a P... Read more
VOLKSWAGEN ID.4 (2022) - ENGINE Dec 27, 2023
Incident date: Oct 30, 2023
The transmission will sometimes fail to engage immediately after putting the vehicle in drive or reverse. If the driver steps on the gas pedal, the transmission jerks violently to engage. Also while driving, the transmission will have a slight slipping before allowing acceleration. No OBD codes appear and no dashboard warning messages appear. In addition to the transmission problem, I obtained a P... Read more
VOLKSWAGEN ID.4 (2022) - ENGINE Dec 27, 2023
Incident date: Oct 30, 2023
Oil Consumption issue in which the oil is burning in in the engine. It's a known issue KIA acknowledges however; will not recall to replace the engine. My car has gone through the oil consumption test which they acknowledged it is consuming oil but would cost 1600 to correct a 92% success rate. I don't have the money to fix. Solution from the service dealer was to wait for the engine to go so it c... Read more
VOLKSWAGEN TIGUAN (2020) - STEERING Dec 27, 2023
Incident date: Nov 17, 2023
Steering Sticks and Very Stiff
VOLKSWAGEN TIGUAN (2020) - ENGINE AND ENGINE COOLING Dec 27, 2023
Incident date: Nov 17, 2023
The contact owns a 2018 Ford Edge. The contact stated while driving and coming to a complete stop, the heater started blowing cold air. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The vehicle ... Read more
VOLKSWAGEN ATLAS (2019) - UNKNOWN OR OTHER Dec 27, 2023
Incident date: Dec 27, 2023
Passenger door handle fell off in my hand. Worried the orhers will do the same. When I called the dealership in Cocoa FL they said that was the 5th call for door handles falling off this week. There was a recall for kia door handles in Canada. 5 calls to one dealership in a week! Multiply that by all the dealerships in the USA and add the ones that don't go through the dealerships. I believe it... Read more
VOLKSWAGEN ATLAS (2022) - ELECTRICAL SYSTEM Dec 27, 2023
Incident date: Dec 27, 2023
The contact owns a 2018 Honda Accord. The contact stated that while driving at undisclosed speeds, the vehicle started jerking. The contact stated that the vehicle failed to move forward. There were several unknown warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a spark plug was cracked. The vehicle was repaired; however, the failure recurred. The... Read more
VOLKSWAGEN ATLAS CROSS SPORT (2023) - STEERING:ELECTRIC POWER ASSIST SYSTEM Dec 27, 2023
Incident date: Nov 5, 2023
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. The vehicle was restarted but the failure persisted. The contact stated that the Traction Control System warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the electric power steering assi... Read more
VOLKSWAGEN ATLAS (2018) - SERVICE BRAKES Dec 26, 2023
Incident date: Dec 26, 2023
The vehicle started displaying random Brake malfunctioning alerts, and the vehicle did not stop even while applying brakes causing a bit of a panic. This repeated again today while driving back from the gym, so this is a concern and unsafe to drive the vehicle. Raised tickets with the company with no responses or anyone to reach out to. Vehicle is just a month old and several other issues from b... Read more
VOLKSWAGEN JETTA (2013) - SERVICE BRAKES Dec 26, 2023
Incident date: Dec 23, 2023
While my Student Driver 15 year old son was practicing for his driving test, the Brakes went out. The dash was lit up like a Christmas Tree, and when the Brake pedal was depressed, it touched the floor. The car did slow down briefly, then there was no friction what so ever from the brakes. My son, and wife could have ended up in a horrible accident, as the only way to stop the car was by allowing... Read more
VOLKSWAGEN JETTA (2013) - SEAT BELTS Dec 26, 2023
Incident date: Dec 23, 2023
The passenger safety belt latch comes undone for no reason. This happens frequently. We always check to make sure it is properly fastened with the clicking sound. While driving, the buckle comes unlatched causing a safety issue. I have taken my Jeep to the Jeep Dealer and they stated there are no recalls on this particular ID and that both safety belt systems will have to be replaced for $7... Read more
VOLKSWAGEN GOLF R (2017) - UNKNOWN OR OTHER Dec 26, 2023
Incident date: Dec 14, 2023
When I got into my car and closed the front door the back windshield completely shattered. My car was parked and was not on yet. The glass from the back windshield had not been hit by anything external (there was nothing in the car that had come from the outside and there are cameras in the parking lot where I was which confirmed nothing had damaged it). If the back windshield's glass had shattere... Read more
VOLKSWAGEN ATLAS (2021) - UNKNOWN OR OTHER Dec 25, 2023
Incident date: Oct 22, 2021
My car suddenly shuts off even while in motion. When this happens I have to brake, put the car in Parking, press the off button, press it again to turn the car on, put the car on Drive, and the I can keep going. This is extremely dangerous, and have almost been hit several times. I don’t feel safe driving my car anymore. I brought my car to the VW dealer and they said there is nothing wrong with... Read more
VOLKSWAGEN TAOS (2022) - ELECTRICAL SYSTEM Dec 25, 2023
Incident date: Dec 20, 2023
While driving the vehicle at around 45 MPH it suffered a complete loss of power for 3-5 seconds. The dashboard lights illuminated and then the vehicle restarted without having to restart via the ignition and all of the dash lights turned off. This has happened intermittently on two prior occasions. No electrical issues were evident, new battery and charging system appears to be functioning normall... Read more
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