Consumer Safety Complaints

Incident date: Dec 18, 2025

I have a 2024 VW Atlas and this is the second time I'm taking the car to the dealer to have the fuel door opened. There is a problem with the fuel door actuator and it was replaced one time about 14-16 months ago. Often the fuel door will not open and there is no pull string to open it. The fuel door locks and unlocks with the vehicle. It often sticks and it could cause a problem with someone r... Read more

Incident date: Oct 19, 2025

I am experiencing severe oil consumption and leakage with my 2021 Volkswagen Tiguan. The low oil level light began coming on weekly, and I have had to add oil nearly every week to keep the engine from running dry. Recently, I noticed oil leaking underneath the vehicle and immediately parked it. After parking, the vehicle began leaking oil excessively. The problem appears related to PCV system fai... Read more

Incident date: Dec 11, 2025

Steering wheel controls stopped working, no horn either. Probably no airbag but haven't got into an accident. There was recall on the same part for the until 2018, but the new part I was going to install lists that if fits cars 2016-2022 Part # 5K0-953-569-BC Recall from VW. Number: VWP-18-11, Will replace part for my fiance,

Incident date: Dec 11, 2025

Steering wheel controls stopped working, no horn either. Probably no airbag but haven't got into an accident. There was recall on the same part for the until 2018, but the new part I was going to install lists that if fits cars 2016-2022 Part # 5K0-953-569-BC Recall from VW. Number: VWP-18-11, Will replace part for my fiance,

Incident date: Dec 11, 2025

Steering wheel controls stopped working, no horn either. Probably no airbag but haven't got into an accident. There was recall on the same part for the until 2018, but the new part I was going to install lists that if fits cars 2016-2022 Part # 5K0-953-569-BC Recall from VW. Number: VWP-18-11, Will replace part for my fiance,

Incident date: Dec 13, 2025

The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact's dad who was following behind the vehicle noticed oil splashing onto the front windshield of his vehicle. The contact's dad then noticed while the contact was driving uphill, oil was splashing out of the oil pan. In addition, the contact's dad noticed smoke coming out of the exhau... Read more

Incident date: Dec 18, 2025

The infotainment system where the back up camera is held and all other safety features started re booting and eventually went black December 17th 2025. I brought into Volkswagen Riverhead NY dealer where they said there was an update that needed to be done and all was fixed. I am 1000 miles under warranty so all was covered. After driving about 20 minutes home the issue started happening again whe... Read more

Incident date: Dec 12, 2025

The radio keeps turning off and on and random stuff keeps popping up on the dash I have read that atlas models from 2019 to 2023 have wiring harness issues why Is there no recall for this and all research I have done with what is going on is leading up to a wiring harness issue

Incident date: Dec 11, 2025

My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a spee... Read more

Incident date: Dec 11, 2025

My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a spee... Read more

Incident date: Dec 11, 2025

My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a spee... Read more

Incident date: Dec 17, 2025

DLRs faulty and went out around 77k miles. I cannot burn lights in Daytime. Yes, has been confirmed by Leith VW of Raleigh There were no warning lights of the light going out.

Incident date: Dec 17, 2021

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica ... Read more

Incident date: Dec 17, 2021

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica ... Read more

Incident date: Nov 28, 2025

The car was purchased brand new in 2020. In 2022, the heating core broke and had to be replaced. This has happened again. This is a safety issue, the defroster is blowing cold air and not clearing the windshield properly. Having to drive a vehicle while freezing is also a safety hazard. A vehicle that is 5 years old, should not have this happen twice. Volkswagen was contacted and said there was no... Read more

Incident date: Nov 28, 2025

The car was purchased brand new in 2020. In 2022, the heating core broke and had to be replaced. This has happened again. This is a safety issue, the defroster is blowing cold air and not clearing the windshield properly. Having to drive a vehicle while freezing is also a safety hazard. A vehicle that is 5 years old, should not have this happen twice. Volkswagen was contacted and said there was no... Read more

Incident date: Dec 16, 2025

The infotainment system on my 2022 Volkswagen Atlas SE failed completely at 58,435 miles. The screen goes blank/black and the system will not remain operational. The vehicle was inspected and diagnosed by an authorized Volkswagen dealership (AutoNation Volkswagen of Hilton Head, Repair Order #434220). The dealer confirmed failure of the 5F Information Electronics (Infotainment) Control Module and... Read more

Incident date: Nov 26, 2025

November 26th, I was leaving my home to go tPublix. Upon exiting the Eagle Creek community gate, I proceeded down Eagle Creek Sanctuary Boulevard to avoid hitting a cat, I ended scraped the side of my tires and rims on the side curb. Unexpectedly, while driving, the airbags deployed, even though I had not come into contact with the cat or any other object. The steering wheel airbag did not deploy ... Read more

Incident date: Sep 8, 2025

Side airbag deployed for no reason while driving straight at the speed limit of 75 mph. The local VW dealer determined the side impact sensor is defective. This is a very interesting situation because a fail safe exists in these systems in that the supplemental restraint control module in the center of the car must simultaneously "see" a side impact g force in order to deploy the side air bag. In ... Read more

1 injured

Incident date: Aug 15, 2025

The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more

Incident date: Aug 15, 2025

The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more

Incident date: Aug 15, 2025

The contact owns a 2024 Volkswagen Jetta. The contact stated while driving approximately 35 MPH up an incline, the hill assist system engaged. The contact stated that while descending the incline, the hill assist was still engaged. The contact pulled over and turned off and restarted the vehicle to disengage the feature. There was no warning light illuminated. The contact stated that the failure w... Read more

Incident date: Nov 29, 2025

The 2021 Tiguan, R-Line that I own now requires a new engine after roughly 70,000. The engine is no longer under warranty, According to the VW Dealership, this is what is wrong with the engine - Based on our observations and diagnostic review, we have determined that damage to the rotating assembly was caused by the presence of one or more metal objects entering the engine. This type of fo... Read more

Incident date: Dec 2, 2025

1. At my recent 20'000 mile service, I was informed that my rear brakes and rotors failed. We purchased the car in Jan 2025 with about 10,000 miles on it. The rear brakes and rotors failed with the car having 18574 miles at time of service. 2. We had no idea the rear brakes and rotors had issues. I did not receive any notice in the mail. The dealership informed me that the vehicle had an exte... Read more

Incident date: Dec 13, 2025

When pushing the driver side seat belt into the buckle, it instantly unlatched buckles. Yea it can be inspected. If in a car accident the driver could be seriously injured or fatally injured. I contacted Germain Westerville, Ohio who informed me it’s not under warranty and it would be $500 - $600 dollars. Contacted corporate who said it’s out of warranty but will have a supervisor call my on... Read more

Incident date: Nov 25, 2025

1)My sunroof/window is leaking. This has caused internal damage. My car had 2-2.5 inches of water that has damaged by carpeting and pads the 60E5 was performed. ~72,500 miles 2018 Tiguan. 2) dealer service has advised of service:REPLACE SET OF (4) FUEL INJECTOR O-RINGS DUE TO FUEL LEAK AT FUEL RAIL-INCLUDE INTAKE MANIFOLD GAKET AND THROTTLE BODY GASKET.

Incident date: Nov 25, 2025

1)My sunroof/window is leaking. This has caused internal damage. My car had 2-2.5 inches of water that has damaged by carpeting and pads the 60E5 was performed. ~72,500 miles 2018 Tiguan. 2) dealer service has advised of service:REPLACE SET OF (4) FUEL INJECTOR O-RINGS DUE TO FUEL LEAK AT FUEL RAIL-INCLUDE INTAKE MANIFOLD GAKET AND THROTTLE BODY GASKET.

Incident date: Dec 12, 2025

The contact owns a 2025 Volkswagen ID Buzz. The contact stated that while the daughter was turning right onto a curb to park and lifting her foot off the brake pedal, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked Honda vehicle, pushing the Honda vehicle approximately eight feet during the impact. During the crash, the vehicle experienced sever... Read more

Crash

Incident date: Dec 12, 2025

The contact's son owned a 2005 Volkswagen Beetle Turbocharged. The contact stated that while her son was driving at 60 MPH during early evening hours, he traveled over black ice in the road, which caused the vehicle to spin around several times before crashing into the guardrail and concrete wall several times, striking the front and rear of the vehicle, where it eventually came to a stop. The ai... Read more

Crash 2 injured

Incident date: Dec 14, 2025

I believe there is a fire risk. Attached is a picture of the fuse block and a device attached to an empty fuse location. Correct procedure is to attach here with a fuse. Instead they attached a wire to the hot side of a fuse location that has no fuse. This small red wire goes to the device. The device is fused and a small black wire comes off the device to a ground . The problem is that the ... Read more

Incident date: Dec 14, 2025

Sunroof Glass Implosion While Driving (2018 Volkswagen Golf) While driving my 2018 Volkswagen Golf at normal highway speed, my sunroof suddenly and violently imploded without any warning or external impact. The sound was extremely loud—similar to a gunshot or an explosion—and initially I believed something had struck the vehicle or that a large object had landed on the sunroof.Glass shattered ... Read more

Incident date: Nov 6, 2025

I am writing to formally report a serious and ongoing defect with my 2025 Volkswagen ID.4, purchased 3 months and 2 days ago and currently located in Las Vegas, Nevada. Since purchase, the vehicle has experienced at least eight 8 separate failures of the infotainment / central display system, which controls essential vehicle functions including climate control, audio, vehicle settings, and camera... Read more

Incident date: Dec 11, 2025

The vehicle’s SOS/emergency call system has been inoperative since the vehicle was purchased. At delivery, the emergency call function did not work and displayed error messages. The vehicle was taken to an authorized Volkswagen dealer, and the OCU (online connectivity unit) module responsible for the SOS system was replaced under warranty on 3/17/2025 at approximately 6,294 miles. After the rep... Read more

Incident date: Dec 13, 2025

I was at a complete stop at the red light, vehicle began shaking and shut down. Gears would not work therefore I was not able to put it in neutral to at least push out of the road. The vehicle then began cranking on and off on its own, without me pushing start/stop engine. This was completely unexpected as the truck is one week old, had a full tank of gas and it was especially dangerous to have sh... Read more

Incident date: Dec 13, 2025

I was at a complete stop at the red light, vehicle began shaking and shut down. Gears would not work therefore I was not able to put it in neutral to at least push out of the road. The vehicle then began cranking on and off on its own, without me pushing start/stop engine. This was completely unexpected as the truck is one week old, had a full tank of gas and it was especially dangerous to have sh... Read more

Incident date: Dec 13, 2025

I was at a complete stop at the red light, vehicle began shaking and shut down. Gears would not work therefore I was not able to put it in neutral to at least push out of the road. The vehicle then began cranking on and off on its own, without me pushing start/stop engine. This was completely unexpected as the truck is one week old, had a full tank of gas and it was especially dangerous to have sh... Read more

Incident date: Aug 17, 2023

Since purchasing my vehicle in January of 2023 the front breaks have been squeaking. I brought this to the attention of the dealer where I purchased the vehicle, several times. I even asked them how I will I even supposed to know if I need new brakes because the start of the squeaking is typically a sign to get your brakes checked. Anyway, online auto forums are loaded with this squeaking brak... Read more

Incident date: Jun 2, 2025

On [XXX], my 2024 Volkswagen Tiguan SEL R-Line AWD (VIN: [XXX] ) was damaged in a deer collision, requiring replacement of the right headlight assembly (P/N 5NL941114D/E, adaptive IQ.Light matrix with turning signal). The part was ordered June 9, 2025, via New Motors VW (Erie, PA) but remains on national backorder with no ETA (dealer confirms not even "top 25" priority). The vehicle has been undr... Read more

Crash

Incident date: Dec 12, 2025

Went to work, drove home, went to take my daughter to her friends and noticed my windshield on the passenger side was cracked big time. Just from sitting in my driveway.

Incident date: Apr 8, 2024

Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring rep... Read more

Incident date: Apr 8, 2024

Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring rep... Read more

Incident date: Apr 8, 2024

Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring rep... Read more

Incident date: Dec 10, 2025

The passenger day time running light quit working randomly. This also is part of the lamp that provides cornering light. Without this, it decreases visibility early morning or evening driving. The issue has been confirmed with a mechanic and is a huge impact for this vehicle model. There were no warning lights or alerts about an issue prior to the failure of the part.

Incident date: Mar 1, 2025

Brake system-Unresolved repair and inadequate investigation.

Incident date: Dec 6, 2025

The contact owns a 2021 Volkswagen Atlas. The contact stated while the contact's wife was driving at an undisclosed speed, the engine seized. In addition, the EPC engine warning light illuminated. The contact stated that the failure occurred while the contact's wife was in traffic. The contact's wife was able to safely drive the vehicle to the shoulder of the road. The contact's wife noticed a bur... Read more

Incident date: Dec 4, 2025

The contact owned a 2021 Volkswagen ID.4. The contact stated that while her husband was driving approximately 25 MPH, the brake pedal was depressed and there was a loud revving noise coming from the engine compartment. The vehicle then independently accelerated at full speed. The contact stated that her husband depressed the brake pedal several times, but the vehicle did not slow down, and the ste... Read more

Crash 1 injured

Incident date: Dec 4, 2025

The contact owned a 2021 Volkswagen ID.4. The contact stated that while her husband was driving approximately 25 MPH, the brake pedal was depressed and there was a loud revving noise coming from the engine compartment. The vehicle then independently accelerated at full speed. The contact stated that her husband depressed the brake pedal several times, but the vehicle did not slow down, and the ste... Read more

Crash 1 injured

Incident date: Dec 10, 2025

A warning lamp came on that I didn’t know what it was for. It came on yesterday along with a tire warning lamp. The steering wheel buttons won’t work. I had it inspected by a local service center and it was confirmed to be the clock spring. I was informed it may fall under an active recall. It is a safety issue due to the airbag not being able to deploy if need be.

Incident date: Apr 1, 2024

I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the... Read more

Incident date: Apr 1, 2024

I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the... Read more