Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 49,794 complaints for VOLKSWAGEN

Incident date: Mar 15, 2024

Multiple Issues to report: 1 - Transmission stuck in gear WHILE RIDING! -The transmission or shifting mechanism became unresponsive during riding. The transmission allowed for a downshift from 3rd gear into 2nd, then remained in 2nd gear as the transmission became unresponsive to upshifts/downshifts. -This could have resulted in an accident but it did not. I was able to safely stop the motorcycl... Read more

Incident date: Nov 21, 2023

GPS Navigation that is built in constantly freezes and or is close to 8-9 miles off course. Will also guide you to the complete opposite direction as you need to travel. In the past 6 months, the vehicle has been back to the dealer 5-6 times for this issue, for the past two months is have been at the dealer for close to 5 weeks, they try to reprogram, replace modules still no fix. It is a seri... Read more

Incident date: Dec 21, 2023

Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars sta... Read more

Incident date: Dec 21, 2023

Message saying driver restraint failure, air bags may not deploy properly. Random event, has been an issue with bmw i3 models.

Incident date: Mar 30, 2024

fallaron los frenos

Incident date: Mar 5, 2024

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached fr... Read more

Incident date: Mar 5, 2024

The contact owns a 2023 Land Rover Ranger Rover. The contact stated that while operating the vehicle the "Service Brakes" and "Low Coolant" warning lights were illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 15,000.

Incident date: Apr 2, 2024

The dashboard of my 2012 Mazda 3 has separated from the instrument panel causing a gap between them. The dashboard has become very sticky leaving a black sticky film on the surface. This has caused a glare on the windshield making it hard to see at times while driving. There is a letter dated May 2017 from Mazda, Special Service Program (SSP) A9. The letter states that the warranty was extended 7 ... Read more

Incident date: Oct 23, 2023

I bought this car August 2013 and I have been constantly having issues with it I contacted the BBB they showed them a check off list of the problem I was having to quiet them I was having rear in issues that they claim they did a full exspection of the vehicle which isn't true they tried to give me excuses now the car shows it's in part but it's saying action is required the car isn't in parking m... Read more

Incident date: Oct 23, 2023

The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

Incident date: Mar 27, 2024

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall notice, the oil pump had failed. The contact stated that the manufacturer had no parts to complete the recall repair. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and d... Read more

Incident date: Mar 27, 2024

The ABS module on my vehicle is causing warning lights on my dashboard. I ran an analysis and it says the ABS Electronic module is bad. I have tried to obtain a replacement module and have been unable to locate one. The part number is 68295368AB. Two Dodge dealers have told me the part is under engineering review and they cannot even order the module until May 15, 2024 if then. What is a con... Read more

Incident date: Mar 1, 2024

the interior is malting and give a bad smell ( strong preform ), which effect breathing

Incident date: Mar 1, 2024

While leaving the parking spot at Winco the truck turned itself off and displayed the following message. Auto start-stop shift to P restart engine I was able to restart the engine after putting it in park, if that had happened at an intersection it could have been very severe. I am getting the truck serviced. ASAP

Incident date: Apr 9, 2024

The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent m... Read more

Incident date: Jun 1, 2023

The contact owns a 2005 Ford Escape. Upon starting of the vehicle, the contact placed the vehicle into drive(D); however, the vehicle failed to accelerate upon the depression of the accelerator pedal. The contact stated that prior to the failure, the check engine warning light illuminated and remained illuminated on the instrument panel. The contact stated while driving at highway speeds, the vehi... Read more

Incident date: Apr 7, 2024

Abs and traction control light come on. Then off. Some days every 5 minutes. Some days once a day. Alarms sound. ABS and cruise control won’t work. Dealer reported over 10k truck have issue. Parts are on backorder for 6 months. I was told july 2024 for part. There should be a recall. So many trucks with same problem.

Incident date: Apr 7, 2024

My vehicle was parked in my closed garage. My car's sunroof shattered when I came back to the car to drive it out for the evening. The incident happened in my closed garage. I took it to the dealership and the dealership said that they have no idea what happened. They didn't look too much into a diagnosis and just stated it could be environmental reasons even though it was in my closed garage. I c... Read more

Incident date: Apr 7, 2024

The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed to take the vehicle to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a rea... Read more

Incident date: Apr 8, 2024

On the [XXX] I purchased a TOYOTA RAV4 XLE AWB I VIN: [XXX] from Brampton East Toyota, 2 Maritime Ontario Blvd, Brampton, ON L6S 0C2 Canada. Very unfortunately, the vehicle is behaving dangerous to our lives because I've only had it for about 8 days and 300 KM on it on [XXX], I drove about 50 km into the city, while driving the vehicle seemed to start losing power and bucking. Several error sym... Read more

Crash

Incident date: Apr 8, 2024

Crash

Incident date: Jun 1, 2023

The contact owns a 2011 Jeep Liberty. The contact stated that while driving at unknown speeds, the horn was pressed; however, the horn failed to function as intended. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.

Incident date: Apr 6, 2024

When braking the engine goes into an uncontrolled fast idle that smokes the tires. Need to shut off engine immediately. This is intermittent. It is the 2nd time I had in to the dealer. Had it towed.

Incident date: Apr 6, 2024

While driving vehicle oil cooler line detached from fitting. There were no prior leaks before the incident. The day prior the vehicle received an oil change and no leaks were observed.

Incident date: Apr 5, 2024

the ABS pump and actuator on this vehicle have failed. The warning lights on dash indicate ABS, BRAKE, TRACTION CONTROL, and (!). Toyota knows that the actuator on over one hundred thousand vehicles has an internal leakage (which can not be seen on visual inspection). I have requested Toyota to repair and replace this manufacturing malady and Toyota has declined any assistance.

Incident date: Mar 31, 2024

The coolant is leaking into the engine. Mine and my families safety is at risk because if the coolant runs out, it can overheat the engine which could cause a fire. The problem has been confirmed by a dealer. The vehicle has not been inspected by anyone other than the dealer. The initial warning happened about a month ago (March 8th 2024) when we saw that the coolant had lowered. We filled it ba... Read more

Incident date: Apr 5, 2024

The contact’s son owns a 2015 Kia Sportage. The contact stated that the vehicle experienced lunging and the engine seized. There was no warning light illuminated. The vehicle was towed to the contact’s residence. The contact used an ODB scanner to diagnose the vehicle and retrieved DTC codes related for: camshaft timing in cylinder bank 1 advanced, low oil, phaser stuck, faulty sensor, failed ... Read more

Incident date: Apr 5, 2024

The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated while driving approximately 10 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact stated that the steering wheel seized, and the vehicle stalled. The vehicle was not able to be restarted and was towed to the deal... Read more

Incident date: Apr 5, 2024

The contact owns a 2013 Chevrolet Malibu. The contact stated that while driving at various speeds, the systems displayed on the instrument panel suddenly powered off. The radio, heater, AC, and other electrical systems also turned off independently. The contact stated that while operating the vehicle during the warmer seasons, the vehicle stalled while idling. The contact restarted the vehicle and... Read more

Incident date: Apr 4, 2024

I purchased my vehicle from Southern Pines NC and at the time it had 12k miles on it. At about 40K I started having transmission problems. It would hard shift in 1st and 2nd gears. It also would not go into reverse. Hendrix Chevy had my vehicle multiple times attempting to fix things. Telling me it was not the transmission etc etc. My power train warranty expired at 60K. I have asked for my comple... Read more

Incident date: Jan 31, 2023

On the middle of the road when driving, of a sudden, powertrain malfunction, pre-collision not available message pop up and the service light, check engine light also started blinking on the dashboard. Gas pedal was unresponsive and the truck coasted, was not able to drive,and I was luckily able to merge over into the shoulder. Started the truck a few times and the issue persisted. Could move forw... Read more

Incident date: Mar 9, 2024

The contact owns a 2018 Honda Civic. The contact stated that while driving at approximately 15 MPH, the vehicle stalled, and no warning lights were illuminated. The following day the contact stated that the brake lights were flashing, and the vehicle failed to start. The vehicle was jumpstarted, and several warning lights illuminated. In addition, while the contact was driving at unknown speeds th... Read more

Incident date: Apr 3, 2024

I was driving on a very busy tollhighway and my gas gauge showed 3/4 of a tank left.all of a sudden while driving at 70 mph ,the car began to stall rapidly and the engine shut down.i was stuck in the far right lane of the highway which was I think 5 lanes.i couldn't roll or budge the car and had to pay for a flatbed haul to my apartment where a mechanic confirmed it was out of fuel.its happened ag... Read more

Incident date: Mar 31, 2024

The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning light intermittently appeared on the instrument panel while starting the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 161,645.

Incident date: Mar 31, 2024

When going down hill and needing to brake at a stop sign the brakes feel like they release for a second causing me to move further forward than expected. When I press further on the brake peddle they seem to engage again. Concerning since I'm going into a stop sign at the bottom of hill. The sensation is as if I'm slipping on ice and loosing the ability to brake before they engage again. I hav... Read more

Incident date: Apr 1, 2024

The contact owns a 2013 Kia Soul. The contact stated that the ABS, and traction control warning lights illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with a faulty wire and was replaced. However, the warning lights illuminated again later on and the vehicle was taken to a different independent mechanic where the failure was not determined or repaired. The war... Read more

Crash

Incident date: Apr 1, 2024

There are 2 separate issues with our door handles. The first issue is that they are slow to retract, and in the cold, the often remain in an open position. This has happened numerous times over this winter when my child gets in her car booster. The second issue relates to the method in which tesla adhered the chrome to the handles. There is a small seam on the bottom of the handle that pe... Read more

1 injured

Incident date: Sep 30, 2021

The Drivers side door (light at the bottom of the door) sparked and then the door went up in flames. At that point the electricity in the car ceased to work. The car is available for inspection at the dealership where we had it towed. If the door was closed and there was someone in the car when it happened then they would have gotten burned or worse. Our insurance company is investigating an... Read more

Fire

Incident date: Apr 2, 2024

There is a known safety recall regarding brake fluid being leaked internally that has been acknowledged by Hyundai since September 2023. This can cause fires even when the vehicle is parked. NO SOLUTION has been provided except for "park your vehicle outside". This has been a known safety issue for 8 months and NO SOLUTION has been provided to us owners. Even parking outside is an issue as I live... Read more

Incident date: Apr 2, 2024

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approxi... Read more

Incident date: Mar 31, 2024

Continuous problems with illegal entry into vehicle, I have "Blocked all Android Auto on my mobile phone" and changed Carrier service , but still illegal entry is being made by the Dealership Clonning my Fab Key tracking all movement and when I park and enter Markets or Department stores CRIMINALS continue to illegally make entry into my vehicle and spraying chemicals in my vehicles causing faint ... Read more

Incident date: Mar 15, 2024

Power steering unexpectedly went out when I started the vehicle. I brought it in for diagnosis [XXX] to Winimac Indiana Chrysler, Dodge, Jeep, RAM and they cannot source a replacement rack and pinion (New or manufactured). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Apr 1, 2024

On [XXX] I was driving my newly purchased 2022 Ram 3500 on [XXX] near Mead, CO when my check engine light illuminated and I immediately lost forward driving gears. I was able to coast safely to the side of the highway. I purchased this truck new on [XXX] from Perkins Motors in Colorado Springs. After stopping on the side of [XXX], I attempted to continue forward but had no power. I placed the ... Read more

Incident date: Jan 3, 2024

The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the oil and check engine warning lights illuminated. The contact was able to move the vehicle to the next exit before the vehicle stalled. The vehicle was towed to a local dealer where it was diagnosed as an engine failure associated with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part t... Read more

Incident date: Mar 7, 2024

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Numbers: 24V064000 (Air Bags) and 23V844000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exper... Read more

Incident date: Apr 1, 2024

Vehicle loses power/loss of throttle/loss of the accelerator. The first time this happened I was unaware and stuck in the middle of a turning lane when it lost power to the accelerator, after a couple of minutes the vehicle responded and because I was pressing on the pedal it kicked into full power mode sending me over a median into oncoming traffic. This situation not only put me and my child a... Read more

Incident date: Oct 2, 2023

I have 2 complaints with my Kia Forte. What component or system failed or malfunctioned, and is it available for inspection upon request? Yes it can be inspected. 1st complaint-The component or system that malfunctioned was the brakes, possibly caused from the entire braking system, the electronic parking brake software and any damaged intermediate shafts. The problem is like the Telluride SUV KI... Read more

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog