Consumer Safety Complaints

Incident date: Jan 17, 2026

door-handle safety recall had previously been completed on this vehicle. While driving at normal city speed, the front passenger door opened unexpectedly while a passenger was seated inside, creating a serious safety risk. The passenger was restrained by a seat belt, preventing ejection. The vehicle was taken to a Volkswagen dealership, which inspected the vehicle and documented that multiple doo... Read more

Incident date: Mar 21, 2025

Brought car last March with 23000 miles on it has had vibration in steering at highway speeds randomly gotten worse over time currently have 36000 miles and it's very dangerous when you hit a bump on the highway took it to dealer they said the steering rack is worn out

Incident date: Jan 21, 2026

Lane keep assist will activate randomly and try to steer the car and vibrate the steering wheel like lane departure warning going off. Also the Lane keep assist and emergency sos fault lights will randomly come on.

Incident date: Jan 21, 2026

Lane keep assist will activate randomly and try to steer the car and vibrate the steering wheel like lane departure warning going off. Also the Lane keep assist and emergency sos fault lights will randomly come on.

Incident date: Jan 21, 2026

Lane keep assist will activate randomly and try to steer the car and vibrate the steering wheel like lane departure warning going off. Also the Lane keep assist and emergency sos fault lights will randomly come on.

Incident date: Jan 20, 2026

Check engine light came on after attempting a remote start and failed. Upon using an OBD-II code reader, it gave the code: P2421 - EVAP Vent Valve stuck open. This part is not covered under the 8/80k federal emissions warranty but is still an issue and is affecting emissions. There were no other alerts or warnings issued before attempting the remote start that caused the issue.

Incident date: Jan 21, 2026

My vehicle is subject to Safety Recall 20UF (Suction Jet Pump failure / Fire Risk). I have attempted to contact Pacific Volkswagen in Hawthorne, CA to schedule this safety-critical repair. On two separate occasions, upon mentioning that the call was regarding the 20UF recall, the dealership staff disconnected the call. This repeated 'recall avoidance' at Pacific Volkswagen is preventing me from re... Read more

Incident date: Jan 1, 2026

The brakes on this vehicle are substandard; they produce a loud noise when cold. I took it to the dealership to assess whether the brakes were defective, but they were found to be in proper condition. However, the representative at the Volkswagen dealership mentioned that all customers with a newer Atlas experience the same issue. It appears there is a common problem with the brakes, and they have... Read more

Incident date: Mar 1, 2025

LED Low beam headlights failed while driving at night from a long distance trip. This presented a major safety issue for my family since we could not see the road. This is a common problem facing many VW Atlas owners with low milage too Also, VW will not cover the costs involved since each headlamp costs $1200 and is not covered under their highest tier warranty plan (Platinum Warranty) that we p... Read more

Incident date: Jan 20, 2024

The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. In addition, the contact stated that the turn signal and the speed control failed to function as designed. The vehicle was taken to an independent mechanic. The failure was troubleshooted; however, the failure was not diagnosed. In additio... Read more

Incident date: Jan 15, 2026

In the past I owned a 2017 jetta, which I sold approximately one year ago. It had a 1.4 liter turbo engine. At some point around 18 to 20 years ago, I started smelling gasoline fumes in the cabin. It was rare and intermittent. I did not check it out as it did not seem like an urgent issue. I sold the vehicle about a year ago. I also now own a 2016 jetta TSI model, 1.8 liter turbo with about 104,... Read more

Incident date: Jan 20, 2026

The temperature was about 1 degree this morning at my home. My vehicle was parked outside. The driver's side door will not latch closed. The visible part of the latch mechanism is not frozen. I have not not gotten the vehicle to a dealer yet because I do not know how to get it there with a door that won't latch closed. I am hoping that when it warms up the door will start working properly aga... Read more

Incident date: Jan 18, 2026

Spontaneous Panoramic Sunroof Shattering on 2025 VW Tiguan

Incident date: Jan 19, 2026

windshield cracks very easily with very minimal impact. There are countless threads and reports of this chassis having this problem and unfortunately VW put many sensors into the windshield causing the replacement to require calibration to use the some of the safety features. Second time this has happened.

Incident date: Oct 19, 2025

while driving a 2022 VW Taos started experiencing a strong wobble in the front driver side tire. It started on a 2.5 hour drive back from dropping my son off at college. While accelerating from 0-40 MPH the wobble would be very strong. After reaching 45 MPH it leveled off. It would wobble more turning or moving to the left than the right side. It was frightening to drive my hour long commute ... Read more

Incident date: Sep 28, 2025

Battery drains overnight. Started with a boost all dashboard warning lights on, vehicle runs fine all day with many starts and stops, battery dies again overnight. Diagnosed with a bad fuel pump control module that continues to run and does not shut off until all battery power is drained. Mechanic changed the fuel pump control module, cleared all fault codes, and vehicle fixed. I saw a Carfax rep... Read more

Incident date: Jan 14, 2026

Car was great for first 100000 miles. Then it was not. While driving in heavy traffic on a three lane highway, car lost power, ability to accelerate and went into limp mode. EPC code went on. Very dangerous. Took it to several mechanics, VW dealerships, could find nothing wrong. Issue has happened over 100x since, but I am unable to afford another vehicle and pray over car continually to keep me a... Read more

Incident date: Jan 14, 2026

Car was great for first 100000 miles. Then it was not. While driving in heavy traffic on a three lane highway, car lost power, ability to accelerate and went into limp mode. EPC code went on. Very dangerous. Took it to several mechanics, VW dealerships, could find nothing wrong. Issue has happened over 100x since, but I am unable to afford another vehicle and pray over car continually to keep me a... Read more

Incident date: Jan 14, 2026

Car was great for first 100000 miles. Then it was not. While driving in heavy traffic on a three lane highway, car lost power, ability to accelerate and went into limp mode. EPC code went on. Very dangerous. Took it to several mechanics, VW dealerships, could find nothing wrong. Issue has happened over 100x since, but I am unable to afford another vehicle and pray over car continually to keep me a... Read more

Incident date: Jan 17, 2026

I was driving on the road and my car just turned off. The car turned off mid drive. When I tried to turn the car on again, the engine revved and within a few seconds the car turned off again. The dash showed an error message "Error: Drive system. Please service vehicle." When the tow truck came, the tow truck driver said he has seen this issue before with VW Atlas cars. He tried to turn the car on... Read more

Incident date: Jan 17, 2026

I was driving on the road and my car just turned off. The car turned off mid drive. When I tried to turn the car on again, the engine revved and within a few seconds the car turned off again. The dash showed an error message "Error: Drive system. Please service vehicle." When the tow truck came, the tow truck driver said he has seen this issue before with VW Atlas cars. He tried to turn the car on... Read more

Incident date: Jan 16, 2026

Component or system that failed or malfunctioned Rear brake rotors and rear brake pads. Both rear rotors have been diagnosed as requiring replacement along with rear brake pads. The front rotors and pads are reported to be in normal condition. The vehicle and all replaced components are available for inspection upon request. Safety risk Degraded rear braking performance increases stopping distanc... Read more

Incident date: Jan 16, 2026

Component or system that failed or malfunctioned Rear brake rotors and rear brake pads. Both rear rotors have been diagnosed as requiring replacement along with rear brake pads. The front rotors and pads are reported to be in normal condition. The vehicle and all replaced components are available for inspection upon request. Safety risk Degraded rear braking performance increases stopping distanc... Read more

Incident date: Dec 31, 2025

Since we bought the vehicle new in 2022, it has had an ongoing brake noise at low speeds. It sounds like a screeching or grinding, and I only hear it when I press the brake pedal. It is most noticeable right after startup when driving slowly. The main issue I am reporting is uneven rear brake pad wear, which may indicate the rear brake system is not applying evenly or not functioning correctly. T... Read more

Incident date: Jan 15, 2026

I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub... Read more

Incident date: Jan 15, 2026

I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub... Read more

Incident date: Nov 28, 2025

My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough li... Read more

Crash

Incident date: Nov 28, 2025

My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough li... Read more

Crash

Incident date: Nov 28, 2025

My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough li... Read more

Crash

Incident date: Nov 30, 2016

Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. Thi... Read more

Incident date: Nov 30, 2016

Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. Thi... Read more

Incident date: Nov 30, 2016

Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. Thi... Read more

Incident date: Dec 29, 2025

I am reporting a safety concern related to Safety Recall 20UF on my 2016 Volkswagen Golf GTI SE and the handling of this recall by an authorized Volkswagen dealership (Pohanka Volkswagen, Capitol Heights, MD). Prior to the recall service, the vehicle exhibited loss of power, intermittent shuddering, and severe difficulty refueling (fuel pump nozzle repeatedly shut off even with a low fuel level).... Read more

Incident date: Dec 29, 2025

I am reporting a safety concern related to Safety Recall 20UF on my 2016 Volkswagen Golf GTI SE and the handling of this recall by an authorized Volkswagen dealership (Pohanka Volkswagen, Capitol Heights, MD). Prior to the recall service, the vehicle exhibited loss of power, intermittent shuddering, and severe difficulty refueling (fuel pump nozzle repeatedly shut off even with a low fuel level).... Read more

Incident date: Jan 5, 2026

While driving approximately 75 mph on an interstate highway, the engine suddenly shut off without warning. There were no warning lights or messages prior to the failure. Power was lost while the vehicle was still moving at highway speed. When the engine shut off, I lost propulsion and had to coast across lanes to reach the shoulder while surrounded by fast-moving traffic. Steering and braking wer... Read more

Incident date: Nov 12, 2025

I'm not exactly sure on what happened but when using the lane stay assist it doesn't read the lines correctly causing the car to abruptly jerk in a unexpected direction! doing this during certain scenarios would cause an accident for sure. also the headlight auto switching for high beams malfunctions often causing the lights to flicker

Incident date: Nov 12, 2025

I'm not exactly sure on what happened but when using the lane stay assist it doesn't read the lines correctly causing the car to abruptly jerk in a unexpected direction! doing this during certain scenarios would cause an accident for sure. also the headlight auto switching for high beams malfunctions often causing the lights to flicker

Incident date: Nov 12, 2025

I'm not exactly sure on what happened but when using the lane stay assist it doesn't read the lines correctly causing the car to abruptly jerk in a unexpected direction! doing this during certain scenarios would cause an accident for sure. also the headlight auto switching for high beams malfunctions often causing the lights to flicker

Incident date: Jan 5, 2026

ABS sensor has failed. Air bag sensor is faulty due to abs

Incident date: Jan 5, 2026

ABS sensor has failed. Air bag sensor is faulty due to abs

Incident date: Jan 5, 2026

ABS sensor has failed. Air bag sensor is faulty due to abs

Incident date: Jan 13, 2026

The center display and the instrument panel on our ID4 reset unexpectedly while driving, even though recall with Campaing ID 24V344000 was performed on our vehicle. This caused both displays to turn off, first the instrument panel followed by the center display - we pulled over as we did not have any information of any kind of the status of the car. After a couple of minutes, it came back up again... Read more

Incident date: Dec 3, 2025

1) Transmission vehicle is not able to be driven Driving on the highway taking kids to school as my vehicle would not accelerate put me the kids and all that were on the road that morning at risk because all i could do is coast to get off on the side of the highway. I had it towed to independent center No warning signs, lights or messages nor any other symptoms. 2)also faulty steering wheel cloc... Read more

Incident date: Dec 3, 2025

1) Transmission vehicle is not able to be driven Driving on the highway taking kids to school as my vehicle would not accelerate put me the kids and all that were on the road that morning at risk because all i could do is coast to get off on the side of the highway. I had it towed to independent center No warning signs, lights or messages nor any other symptoms. 2)also faulty steering wheel cloc... Read more

Incident date: Jan 6, 2026

The contact owns a 2025 Volkswagen Atlas Cross Sport. While driving at approximately 50 MPH on a main road, the contact received a message indicating that the transmission was in emergency mode. Shortly thereafter, the vehicle entered LIMP Mode and began to vibrate. The contact pulled over because the vehicle failed to exceed 25 MPH. The check engine, air bag, and oil warning lights were illuminat... Read more

Incident date: Jan 13, 2026

An error, "Travel Assist Not Working" intermittently pops up and then disappears. This has been happening for several months. Sometimes many times per minute. In one instance, up to 10x in one minute. It is a safety issue as it has a loud ding every time it happens and sometimes it surprises me and distracts me from driving. Because there is no common thing that causes the error to pop up, it has ... Read more

Incident date: Jan 10, 2026

Driver's side door cannot be opened from outside. Exterior handle pulls but produces only clicking sounds inside the door—latch does not release. Interior handle requires multiple pulls to open the door. Emergency release handle (pulling exterior handle fully upward) also fails to open the door. This vehicle has had both door handle recalls (23V-706 and 24V-329) performed by an authorized VW dea... Read more

Incident date: Jan 13, 2026

Passenger daytime running lights stop working. Vehicle has low mileage but beyond warranty due to years owned.

Incident date: Jan 8, 2026

I purchased a new 2020 Atlas Cross Sport in 2020. The car currently has 108,000 miles. In the time I have owned the car I have had to replace the heater core THREE times. The heater core has failed once again and I must replace it a FOURTH time. The dealer (Nucar, Norwood, MA) nor VW will admit the defect and I must pay $1000.00 to replace the defective part. This part is obviously defective. I w... Read more

Incident date: Nov 29, 2025

Problem Description: 2022 Volkswagen Tiguan (VIN: [XXX] ) diagnosed with excessive oil consumption and coolant loss requiring cylinder head replacement. Vehicle at dealer since December 6, 2025, part on national backorder, estimated 6-7 more months wait (total downtime already ~1.5 months). Dealer advised retrieving car tomorrow and driving it while monitoring/adding oil and coolant as needed. Thi... Read more