Consumer Safety Complaints

Incident date: Apr 8, 2024

I believe the malfunction exists within the car's electronic system. The vehicle could potentially be up for inspection. When the issue I am describing occurs, it prevents the user from being able to use the backup camera, change the climate controls, and utilize the rear traffic alert and the park distance control. I have taken my vehicle to the dealership multiple times since purchase for the... Read more

Incident date: Apr 8, 2024

I believe the malfunction exists within the car's electronic system. The vehicle could potentially be up for inspection. When the issue I am describing occurs, it prevents the user from being able to use the backup camera, change the climate controls, and utilize the rear traffic alert and the park distance control. I have taken my vehicle to the dealership multiple times since purchase for the... Read more

Incident date: Jan 12, 2026

when I got in my car the display showed that my driver’s door was open, but it wasn’t. When I tried to put it in drive, the car had an awful beeping sound and wouldn’t go into drive unless I released the emergency brake button. Once I came to a stop the car would automatically go into park and wouldn’t not proceed unless I released the emergency brake again. I did look up if there was a re... Read more

Incident date: Nov 29, 2025

Vehicle went in for service on the airbags. The dealer has been sent the incorrect OEM part 5 times from Volkswagen parts dealers.Volkswagen Cstomer Care sent email confirmation that the part is correct, dealer is stating part is not correct. The part delivered is a different part number than what is on the packaging. The vehicle has been in the shop since 12/8/2025. The invoice for the part the f... Read more

Crash

Incident date: Dec 29, 2025

The hood release latch fails during normal operations rendering the engine compartment inaccessible and constituting a safety issue.

Incident date: Jan 8, 2026

Snow sticks between the rim and brake when I am driving causing vehicle to majorly shake. I can not manually reach in this area to remove the snow This is a hazard when I am driving on a thruway or country roads. The dealer does not know why this is sticking so badly.

Incident date: Jan 28, 2026

The owners manual for the 2024 VW Atlas SEL fuse diagrams and descriptions do not match the fuse box (interior) found in the vehicle. As an example the owners manual states the telephone system is controlled via fuse 16, but in my vehicle fuse 16 is an airbag fuse (as detailed in third-party fuse diagrams (e.g. [XXX] )). While third-party sources do display the correct and accurate fuse diagrams t... Read more

Incident date: Jan 21, 2026

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more

Incident date: Jan 16, 2026

The speedometer on the new 2025 Volkswagen Taos undervalues the speed by 5%. For example, if the SUV speedometer says 40 mph the actual speed of the vehicle is 42 mph. This seems to be a known problem on new Taos vehicles but is not being addressed by Volkswagen. They are saying legally a 10% variance is allowed and the vehicle passes electrical tests. This problem has been reported to corporate a... Read more

Incident date: Jan 16, 2026

The speedometer on the new 2025 Volkswagen Taos undervalues the speed by 5%. For example, if the SUV speedometer says 40 mph the actual speed of the vehicle is 42 mph. This seems to be a known problem on new Taos vehicles but is not being addressed by Volkswagen. They are saying legally a 10% variance is allowed and the vehicle passes electrical tests. This problem has been reported to corporate a... Read more

Incident date: Jan 12, 2026

The driver-side seat belt buckle is getting stuck and does not release the seat belt when the release button is pressed.

Incident date: Jan 24, 2026

LED Headlight and DRL burned out and bulbs cannot be replaced, the entire headlight assembly needs to be replaced costing upwards of $1500. Commonly known problem with VW Atlas, occurring right after the car falls out of manufacturer warranty. Dealership refuse to replace at their expense.

Incident date: Oct 27, 2025

The contact owns a 2023 Volkswagen Atlas. The contact stated that on the first day the vehicle was purchased, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the carbon canister and evaporative (EVAP) canister had failed. The... Read more

Incident date: Feb 1, 2025

Not even a year old and brakes squeaking/ gurgling sounds coming from the front wheels. As time goes on seems to get worse to the point where I am braking and slips a little. I've taken by car to the dealership twice and made several calls they keep sayings it is a known issued and a flaw for VW not a safety issue. The gurling sound is not normal and not safe especially for a new vehicle. I have a... Read more

Incident date: Jul 19, 2025

My 2018 Volkswagen Atlas V6 experienced a catastrophic engine failure at approximately 116,000 miles. The vehicle has been at a Volkswagen dealership for approximately six months (since July 2025) while repeated diagnostic attempts and repairs were made. I was ultimately informed that the engine requires full replacement. No clear warning was provided prior to failure, and the prolonged diagnosis ... Read more

Incident date: Dec 15, 2025

The navigation system does not work. It places the vehicle in places where it is not and shows erroneous speed limit displays and erroneous messages about traffic conditions which do not exist where the vehicle is actually located. The Volkswagen dealer says they have no fix for this and that many of their models have this problem.

Incident date: Aug 18, 2025

I own a 2025 Volkswagen Tiguan SE R-Line purchased new in August 2025. Since shortly after purchase, the vehicle has exhibited a recurring safety defect where the electronic parking brake engages without driver input and the vehicle shifts itself into Park. This happens suddenly and without warning. This defect occurs multiple times per week, on average (upwards of 50+ times total since purchase)... Read more

Incident date: Aug 18, 2025

I own a 2025 Volkswagen Tiguan SE R-Line purchased new in August 2025. Since shortly after purchase, the vehicle has exhibited a recurring safety defect where the electronic parking brake engages without driver input and the vehicle shifts itself into Park. This happens suddenly and without warning. This defect occurs multiple times per week, on average (upwards of 50+ times total since purchase)... Read more

Incident date: Aug 18, 2025

I own a 2025 Volkswagen Tiguan SE R-Line purchased new in August 2025. Since shortly after purchase, the vehicle has exhibited a recurring safety defect where the electronic parking brake engages without driver input and the vehicle shifts itself into Park. This happens suddenly and without warning. This defect occurs multiple times per week, on average (upwards of 50+ times total since purchase)... Read more

Incident date: Jan 27, 2026

After spending the past 3 hours with VW's customer care department I have a serious problem with their decision to close my case until VW determines a recall action plan even though... VW has instructed me not to park in my garage or charge overnight due to fire risk VW has no parts and no timeline Vehicle range is materially reduced from stated 290 miles to 160 in winter / 225 in summer VW refus... Read more

Incident date: Jan 27, 2026

After spending the past 3 hours with VW's customer care department I have a serious problem with their decision to close my case until VW determines a recall action plan even though... VW has instructed me not to park in my garage or charge overnight due to fire risk VW has no parts and no timeline Vehicle range is materially reduced from stated 290 miles to 160 in winter / 225 in summer VW refus... Read more

Incident date: Dec 4, 2025

The windshield has a cracking and/or popping sound in cold temperatures. The car was 2 weeks old with less than 1709 miles on it in 12/2025. Took back to dealership for service check. They confirmed the sound, but verified the windshield was safe and properly installed. They made sure seals were in all proper places on the windshield. The dealership stated all new cars make these types of sounds i... Read more

Incident date: Dec 4, 2025

The windshield has a cracking and/or popping sound in cold temperatures. The car was 2 weeks old with less than 1709 miles on it in 12/2025. Took back to dealership for service check. They confirmed the sound, but verified the windshield was safe and properly installed. They made sure seals were in all proper places on the windshield. The dealership stated all new cars make these types of sounds i... Read more

Incident date: Nov 12, 2025

I am reporting a recurring engine defect in a 2014 Volkswagen Passat that has resulted in repeated engine failure and loss of power while driving. Approximately six months after purchase, the vehicle required a complete engine replacement. One to two years after the replacement, the vehicle began exhibiting the same engine-related failures and has since become inoperable again. Manufacturer-issued... Read more

Incident date: Nov 12, 2025

I am reporting a recurring engine defect in a 2014 Volkswagen Passat that has resulted in repeated engine failure and loss of power while driving. Approximately six months after purchase, the vehicle required a complete engine replacement. One to two years after the replacement, the vehicle began exhibiting the same engine-related failures and has since become inoperable again. Manufacturer-issued... Read more

Incident date: Jan 22, 2026

The vehicle was rear-ended, lost control, traveled approximately 500 feet, and rolled multiple times. Side and curtain airbags deployed; however, the front airbags did not deploy. The vehicle was declared a total loss. The driver exited the vehicle without assistance. The vehicle is currently preserved at a tow lot.

Crash

Incident date: Jan 22, 2026

The vehicle was rear-ended, lost control, traveled approximately 500 feet, and rolled multiple times. Side and curtain airbags deployed; however, the front airbags did not deploy. The vehicle was declared a total loss. The driver exited the vehicle without assistance. The vehicle is currently preserved at a tow lot.

Crash

Incident date: Jan 12, 2026

The vehicle's sunroof glass failed catastrophically and shattered spontaneously without any external impact or contributing factor. The glass was not safety glass and shattered into sharp shards, dispersing throughout the vehicle interior, including the rear seating area. This failure posed a serious safety risk, as glass shards caused minor injuries to my skin, and could have resulted in signific... Read more

Incident date: Jan 23, 2026

While operating my vehicle, the engine shuts off and stalls unexpectedly, including while driving at low speeds. When this occurs, the vehicle loses power and must be manually restarted, creating a dangerous situation, especially in traffic. This issue began within the first year of ownership and has continued despite multiple service visits. Early on, the dealership was unable to diagnose the is... Read more

Incident date: Apr 30, 2025

The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a cod... Read more

Incident date: Apr 30, 2025

The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a cod... Read more

Incident date: Apr 30, 2025

The ABS violently stops at random times in parking lots or reversing from my garage going FWD or backwards, screen has turned black, software updates won’t go through, charging issues/wont charge, premature inner tire wear notably in the right rear passenger side, doors, especially passenger doors, won’t open, the heat is nonexistent in the rear & barely works in the front, most recently a cod... Read more

Incident date: Jan 1, 2026

Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power l... Read more

Incident date: Jan 1, 2026

Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power l... Read more

Incident date: Jan 1, 2026

Problem Description The core issue stems from a production fault in the battery cells that can cause increased self-discharge. In a high-voltage battery pack, which operates like a chain of interconnected modules, a single faulty module with elevated self-discharge becomes the “weakest link.” This leads to: • Degradation of the overall usable capacity. • Reduced driving range and power l... Read more

Incident date: Nov 19, 2025

Powered sunroof exploded while driving. Contacted Volkswagen and explained the issue to no avail. Also contacted local glass repair business that said they have replaced 3 sunroofs on the same vehicle for the same issue

Incident date: Dec 18, 2025

The oil separator / PCV system on my 2023 Volkswagen Atlas failed prematurely, causing oil leakage and abnormal crankcase pressure. This resulted in oil escaping into the engine bay and related components. Failure of this system can lead to oil contacting hot engine surfaces, potential fire risk, loss of oil pressure, and possible engine damage. The defect occurred well before expected service lif... Read more

Incident date: Jan 16, 2026

On January 16, 2026, the 2021 Atlas had a severe gas leak and a large pool of gas was observed underneath the vehicle. The vehicle was towed to the VW dealership in Bradenton, FL. The dealership stated they needed to take the car apart as it was suspected the fuel injectors were leaking. After disassembly, the technician stated the #3 fuel injector had a severe leak and there was so much gas, he c... Read more

Incident date: Jan 9, 2026

When the vehicle was shifted from park to drive, the vehicle went neutral and began to roll back. Immediately there was a transmission error and warning light illumination. The vehicle was put in park and a shift to drive was attempted again. The car again rolled backwards. The vehicle was turned off and after 30 seconds restarted with warning lights still on the vehicle was shifted to drive,... Read more

Incident date: Jun 15, 2025

We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while... Read more

Incident date: Jun 15, 2025

We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while... Read more

Incident date: Jun 15, 2025

We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while... Read more

Incident date: Apr 11, 2025

Odometer Fraud. The contact purchased a 2022 Volkswagen Tiguan. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 36,274; however, while attempting to trade in the vehicle, it was discovered that the vehicle had a branded title due to a mileage discrepancy.

Incident date: Jan 22, 2026

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle had experienced a failure related to the high-voltage battery, which prevented the vehicle from charging properly. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts we... Read more

Incident date: Jan 22, 2026

My 2011 Volkswagen Tiguan was included in the Volkswagen clock spring safety recall. According to Volkswagen’s records, the recall repair was completed in 2016. The same defect has now reoccurred: the steering wheel controls, horn, and driver airbag are disabled again due to a failed clock spring. This is a reoccurring safety defect that directly affects the airbag system. The airbag warning li... Read more

Incident date: Dec 15, 2025

On December 15th, 2025, in Bradenton Fl, I was changing a tire in front of my house's parking area. I removed the tire and properly installed the car's original jack in the correct location on the vehicle. After about a minute, the jack collapsed, and the entire vehicle, along with the rotor, crushed my right foot. I couldn't get it out and had to scream for help because of the terrible pain. Afte... Read more

1 injured

Incident date: Jan 18, 2026

I purchased a new 2025 Volkswagen Tiguan (VIN [XXX] ) on December 9, 2025. On January 18, 2026, with 1,243 miles, the closed sunroof suddenly shattered as I slowly backed out of my indoor garage. There was no debris, no storm, and no outside impact. I took photos immediately, including wide and close‑up shots; none show any impact point. I reported the incident to Brookdale Volkswagen the same d... Read more

Incident date: Jan 20, 2026

Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

Incident date: Jan 20, 2026

Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

Incident date: Jan 20, 2026

Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.