Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 639 complaints for TRIUMPH
TRIUMPH
TIGER SPORT
(2022) - ENGINE
Jun 13, 2023
Incident date: Jun 13, 2023
The issue is well known across the DN8 platform, hundreds if not thousands of people have this problem.Car and driver even did an article on a car with this same 2.5L turbo DCT engine having the same problem! The problem is the ITMS or thermostat housing unit. I first experienced this getting on to a highway, I lost all acceleration, the turbo dropped to 0 pSI and I received an engine overheating ... Read more
Incident date: May 20, 2023
The front bedroom slide out has caused a structural crack.
Incident date: May 20, 2023
We have had our car for under 3 months and have had repeated episodes (easily 2 to 3 dozen) of extremely rapid braking when the car is in cruise control on the open interstate road when there are no cars ahead of us or any other obstacles that might have triggered the camera sensor. Tried turning off the forward collision avoidance option and the events still happen. Have kept the windshield over ... Read more
TRIUMPH
STREET SCRAMBLER
(2018) - UNKNOWN OR OTHER
May 4, 2023
Incident date: Nov 27, 2022
The vehicle was parked in a parking log unattended and suddenly caught on fire. The vehicle was driven 15 - 20 minutes before the car was noted of being on fire. The vehicle was known to be leaking oil.
Fire
TRIUMPH
ROCKET 3 TFC
(2020) - ENGINE
Apr 15, 2023
Incident date: Apr 9, 2023
I pulled up to a stop light at a busy intersection/highway exit and, after depressing the brake, the vehicle abruptly turned off and shifted to neutral. The brake became very difficult to depress and the parking brake enabled on its own. The entire dashboard lit up and the car would not shift or respond to any input. The vehicle would not turn off, turn back on, or shift for approximately 15 mi... Read more
TRIUMPH
TRIDENT 660
(2022) - ELECTRICAL SYSTEM
Apr 12, 2023
Incident date: Apr 12, 2023
Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But ... Read more
TRIUMPH
TRIDENT 660
(2022) - POWER TRAIN
Apr 12, 2023
Incident date: Apr 12, 2023
Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But ... Read more
Incident date: Feb 2, 2023
My 2018 Tesla Model 3 Long Range abruptly parks itself when a seatbelt is not used. The car does not wake up when sitting into the driver seat and the likely culprit is the driver side occupant sensor. To wake up the car one must press the brake or tap on the screen multiple times. If the sensor is faulty this means the airbags on the driver side will not deploy due to the car thinking there is no... Read more
Incident date: Feb 2, 2023
My 2018 Tesla Model 3 Long Range abruptly parks itself when a seatbelt is not used. The car does not wake up when sitting into the driver seat and the likely culprit is the driver side occupant sensor. To wake up the car one must press the brake or tap on the screen multiple times. If the sensor is faulty this means the airbags on the driver side will not deploy due to the car thinking there is no... Read more
Incident date: Feb 2, 2023
“Hybrid System Alert” comes up on the dash and the system shuts down, all electrical is lost including HAZARD LIGHTS and the ability to put the car into Neutral. Since the car shuts down Hyundai says they cannot retrieve the code to solve it. It has been happening on and off for over a year and I’ve been stranded on a dark road with no lights on the car and no ability to push it off the road... Read more
TRIUMPH
TRIDENT 660
(2022) - WHEELS:LUGS/NUTS/BOLTS/STUDS
Feb 23, 2023
Incident date: Feb 1, 2023
Swollen lug nuts. If I had a flat tire I could not change, and or roadside assistance. Dealer could not rotate tires. Inspected by dealer, seems to be because of aluminum lug nuts characteristics. No warning light attached to this part.
TRIUMPH
TRIDENT 660
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 23, 2023
Incident date: Dec 1, 2022
While driving in a gravel driveway, the window curtain airbags and the middle console airbags deployed, with no collision what so ever causing injury to the driver and should you have a child this could have been very damaging as the airbags came out in all the way back through the vehicle. This incident was inspected by police and fire as OnStar called them as it detected a collision, and withou... Read more
1 injured
TRIUMPH
TRIDENT 660
(2022) - ELECTRICAL SYSTEM
Feb 23, 2023
Incident date: Dec 1, 2022
While driving in a gravel driveway, the window curtain airbags and the middle console airbags deployed, with no collision what so ever causing injury to the driver and should you have a child this could have been very damaging as the airbags came out in all the way back through the vehicle. This incident was inspected by police and fire as OnStar called them as it detected a collision, and withou... Read more
1 injured
TRIUMPH
TIGER 1200 GT
(2022) - STEERING
Feb 21, 2023
Incident date: Feb 11, 2023
The contact owns 2014 Toyota Camry. The contact stated while driving approximately 40 MPH or above, the vehicle was shuddering with a whining sound coming from the front-end of the vehicle. The contact stated that the ECO light was illuminated. The contact took the vehicle to the dealer who had previously updated the ECM software under a Warranty Enhancement Program. The failure persisted. The veh... Read more
TRIUMPH
ROCKET 3 R
(2020) - SERVICE BRAKES
Jan 2, 2023
Incident date: Jan 1, 2023
Over the course of 16 months of ownership, I have now scheduled a second appointment to have my rear brake lines flushed and refilled under warranty. This can be inspected if necessary. The reason for scheduling this maintenance is the brakes will "fade" over the course of several weeks to months due to an admitted manufacturing/ assembly defect where there are air bubbles inadvertently allowed i... Read more
TRIUMPH
ROCKET 3 GT
(2020) - SERVICE BRAKES
Dec 24, 2022
Incident date: Dec 3, 2022
Triumph has issued a recall for rear brakes failing that does NOT fix the issue. Myself and many other owners are experiencing multiple rear brake failures after several recall attempts. I have had my rear brakes fixed by recall 3 times, including an ABS modulator replacement and my brakes are going bad again. This is an extreme safety issue and someone is going to get seriously injured.
TRIUMPH
BONNEVILLE T100 BLACK
(2017) - ELECTRICAL SYSTEM
Dec 20, 2022
Incident date: Dec 19, 2022
The contact owns a 2017 Triumph Bonneville. The contact stated that while riding at an undisclosed speed, the motorcycle lost motive power while making turns. The motorcycle was taken to the dealer, where it was diagnosed that the wiring harness was faulty and needed to be replaced. The motorcycle was then taken to an independent mechanic, who connected a split wire from the wiring harness; howeve... Read more
TRIUMPH
ROCKET 3 GT
(2022) - SERVICE BRAKES
Dec 18, 2022
Incident date: Dec 18, 2022
My Triumph Rocket 3 loses pressure to the rear brake and stops working. Triumph currently has a recall and a service bulletin for Rocket motorcycles, however it does not work. Approximately every 4-6 months i must bring my motorcycle to the dealership to have the rear brake bleed. it will work for a short while then stop again after a couple months
Incident date: Mar 24, 2022
Spokes keep break been fixed 4 at the dealership getting fixed again
Incident date: Jul 1, 2022
The wire harness has torn under ignition. The traction control stops working, needles bounce, and at times will not start. The wire pulls when the handlebars are turned to the right. I brought it to Moto primo to have it fixed. There was a recall for this issue and they want to charge me over $700 for an issue that they are obviously aware of. I had the bike in AZ over last winter and bro... Read more
TRIUMPH
STREET TRIPLE S
(2018) - SERVICE BRAKES
Nov 19, 2022
Incident date: Apr 1, 2021
The the front brakes are soft and slow to engage when pulling the brake lever. However, when pulling the lever immediately afterwards, the brakes engage quickly and firmly. After a short period of time without engaging the front brakes, pulling the lever again results in soft and slow engagement. Slow and soft engagement of the front brake is a clear safety issue and may result in an accident. The... Read more
Incident date: Nov 13, 2022
My bike has the same issue as many other Triumph Thruxton 1200Rs with a soft initial brake application. The first time that the brakes are applied, there is extra travel and a softer lever feel. After the first application, a subsequent application has a shorter travel. I reported this to a dealer early on, and they stated that they did not find anything out of spec. This is not a normal t... Read more
Incident date: Nov 12, 2022
Engine won’t start. Gearshift indicator shows a dash line, no fuel level shown, and engine modes are flashing on the dashboard. Once this occurs, the engine will not start. Turning the handlebars or tugging slightly on the wire harness may occasionally cause a connection to occur, and the fuel pump will run again with the dash returning to normal. No noticeable chafing is visible on the wiring... Read more
Incident date: Nov 12, 2022
Engine won’t start. Gearshift indicator shows a dash line, no fuel level shown, and engine modes are flashing on the dashboard. Once this occurs, the engine will not start. Turning the handlebars or tugging slightly on the wire harness may occasionally cause a connection to occur, and the fuel pump will run again with the dash returning to normal. No noticeable chafing is visible on the wiring... Read more
TRIUMPH
SPEED TWIN
(2019) - SERVICE BRAKES
Oct 7, 2022
Incident date: Jul 14, 2022
The front brakes lost compression so much that the breaks wouldn't engage until the lever was pulled all the way back to the grip. Took to the shop they said there was air in the line. Front brakes were flushed and fresh brake fluid was added. Brakes felt fine once I got it out of the shop but then lost compression again a few weeks later.
TRIUMPH
SPEED TRIPLE
(2016) - SERVICE BRAKES
Oct 3, 2022
Incident date: Nov 1, 2018
My motorcycle has what I call a "double pull' front brake problem. When the brake lever for the front brake is pulled, I get a significant difference in lever pull. On the first pull the lever comes close to the handle bar. If I release the lever and pull it a second time, the lever pulls to a normal reach. I would add the brakes engage/bite much better and what would be expected for a high perfor... Read more
Incident date: Oct 2, 2022
This vehicle has a dangerous flaw while downshifting and holding in the clutch lever. The engine will stall ! It is dangerous because I am relying on the engine braking to help slow down the motorcycle in a turn. Because the engine stalls the speed of the motorcycle increases. It is a worldwide problem BUT I do not see a recall listed in the NHTSA's website. Please have this matter resolved b... Read more
TRIUMPH
ROCKET 3 GT
(2020) - SERVICE BRAKES
Sep 28, 2022
Incident date: Sep 28, 2022
The rear brake pedal when pushed goes all the way down and does not actuate the rear brake at all. This failure affects the breaking safety of the motorcycle substantially.
Incident date: May 6, 2022
The contact owns a 2004 Triumph Thruxton equipped with Continental Tires, Tire Line: ContiGo!, Tire Size: P130/80/17, DOT Number: H669DDE. The contact received notification of NHTSA Campaign Number: 22T006000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
TRIUMPH
BONNEVILLE
(2004) - TIRES
Aug 25, 2022
Incident date: Aug 25, 2022
The contact owns a 2004 Triumph Bonneville motorcycle equipped with Continental Tires, Tires Line: Contigo, Front Tire Size: 100/90/19, DOT Number: H86N5VDE; Rear Tire: 130/80/17, DOT Number: H669VDE. The contact received notification of NHTSA Campaign Number: 22T006000 (Tires) and submitted a recall repair request form to the manufacturer; however, the manufacturer denied the request and advised ... Read more
Incident date: May 6, 2022
The contact owns a 2006 Triumph Scrambler. The contact received notification of NHTSA Campaign Number: 22T006000 (Tires) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Incident date: Jul 16, 2022
Front fork axle bracket. If ridden it may have broken thru and loss of front wheel To be inspected at the dealer, July 23, 2022 no symptoms or warnings, observed break after riding oddly
Incident date: Jul 16, 2022
Front fork axle bracket. If ridden it may have broken thru and loss of front wheel To be inspected at the dealer, July 23, 2022 no symptoms or warnings, observed break after riding oddly
TRIUMPH
ROCKET 3 R
(2021) - SERVICE BRAKES
Jun 24, 2022
Incident date: Jun 18, 2022
-Rear brake pedal travels to the mechanical stop with very little braking effectiveness. The motorcycle is available for inspection. -With the rear brake effectively useless full braking capability is not available. The inability to stop efficiently is absent putting the rider and other motorists at risk. -The motorcycle is currently at the dealer for inspection/repair. The service desk confirmed ... Read more
Incident date: Jun 7, 2022
Brakes feel spongy or grinding at times. The grip on the front brakes is not good.
TRIUMPH
SPEED TRIPLE
(2016) - SERVICE BRAKES
Jun 8, 2022
Incident date: Jan 1, 2016
This is a fairly well known issue for this year Triumphs, as well as other Makes/years, fitted with this type of Brembo brakes. The brakes have an inconsistent pressure issue during operation. The first pull of the brake is soft and "spongey" and takes multiple pulls to build pressure. Full bleeding of brake system, replacement of pads, etc. does not resolve the issue. this is obviously a huge saf... Read more
TRIUMPH
SPEED TRIPLE RR
(2022) - SERVICE BRAKES, HYDRAULIC
May 2, 2022
Incident date: Feb 11, 2022
The contact owned a 2022 Triumph Speed Triple motorcycle. The contact stated that while driving at approximately 30 MPH, the motorcycle did not stop immediately while the brake pedal was depressed, causing the motorcycle to crash into another vehicle. The contact suffered two fractured ankles and received medical attention. No police report was filed. The motorcycle was towed to a tow yard and dee... Read more
Crash
1 injured
Incident date: Apr 22, 2021
The front brake requires a first 'pump' to become effective. On subsequent application the brakes work as expected. After a short time I need to 'pump' the brake again (when first applying the brakes I can almost pull the lever to the grip). This is a known problem on many owner forums. Due to the safety hazard this should really be addressed.
TRIUMPH
ROCKET 3 GT
(2020) - SERVICE BRAKES
Apr 15, 2022
Incident date: May 15, 2020
Triumph issued a recall (SRAN 587) regarding the rear braking system. I have had the bike to the dealer twice in which they replaced the rear ABS module and bled the brakes and the problem continues. I have scheduled to take it in for servicing again on 4/28/2022. They have no remedy besides frequent bleeding of the brakes at their expense. I told them I was wanting to sell the bike due to the iss... Read more
TRIUMPH
TROPHY SE A1
(2017) - POWER TRAIN
Mar 28, 2022
Incident date: Mar 11, 2022
Second Gear slips in the shaft drive. Upon shifting into second gear and applying throttle, the vehicle will "slip" a "tooth" causing a terrible lurch and an enormous safety issue. This issue has been going on since about 2,000 miles on my 2017 Triumph Trophy ES and is now "out of warranty". People on various newsgroups have been reporting this issue since 2014. Many people report the problem bec... Read more
TRIUMPH
ROCKET 3 GT
(2021) - SERVICE BRAKES
Mar 17, 2022
Incident date: Mar 15, 2022
Rear brakes intermittently soft and sometimes pedal goes to do nothing.
TRIUMPH
ROCKET 3 R
(2021) - FUEL SYSTEM, GASOLINE
Mar 15, 2022
Incident date: Sep 1, 2021
The contact owns a 2021 Triumph Rocket 3R. The contact stated that fuel was leaking from the fuel tank while riding the motorcycle and, while the motorcycle was stationary. One day after refueling the motorcycle, fuel started spewing out of the fuel tank while riding. The contact then took the motorcycle to a dealer as fuel continued to spew out of the fuel tank. The motorcycle remained in the pos... Read more
TRIUMPH
ROCKET III
(2006) - ENGINE
Mar 11, 2022
Incident date: Mar 3, 2022
The contact owns 2006 Triumph Rocket III. The contact stated while riding the motorcycle at approximately 50 MPH, there was a vibration. The contact noticed the rear output shaft bearing assembly had deteriorated. The contact also mentioned that the shift lever was loosened and not installed properly. The contact made it safely to the destination. The contact notified a local dealer and provided t... Read more
TRIUMPH
ROCKET 3 GT
(2021) - SERVICE BRAKES
Feb 12, 2022
Incident date: Feb 12, 2022
Rear bake failed. Pressing pedal down does not apply braking. No brake error light.
Incident date: Nov 22, 2021
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Component that failed was pivot plate, Triumph part T1194900. I have the defective part. 2. How was your safety or the safety of others put at risk? Failure of this component due to poor design led to intermittent issues upshifting during operation. Downshifting unaffected. This created an un... Read more
Incident date: Oct 1, 2021
The front braking system on my 2017 Triumph Thruxton R has excessive brake lever travel that has gotten progressively worse. This has resulting in 'double pumping' the front brake lever to achieve adequate braking power, which in an emergency situation may not be possible. The brakes have been maintained at the appropriate intervals, new brake pads have not solved the issue. The brakes have bee... Read more
TRIUMPH
TIGER 1200 XRX
(2019) - SERVICE BRAKES
Oct 23, 2021
Incident date: Oct 22, 2021
front brake failure/malfunction resulting in loss of control and accident. no inspection by dealer or others at this point. No warning lamps appeared only symptom was unanticipated braking performance the last 7-10 days. Issue reported to dealer on 10-22 and inspection appointment made. application of front brake lever failed to slow motorcycle. Additional pressure on lever resulted in over-... Read more
Crash
1 injured
TRIUMPH
SPEED TRIPLE
(2020) - SERVICE BRAKES
Oct 20, 2021
Incident date: Oct 20, 2021
I bought the bike new in June 2021. Since new, The front brake, on first pull, has limited effect, it needs to be pumped using several pulls to have the expected power. I had the dealer look at it, they agreed and bled the brakes which fixed the problem for a couple of days, then it reverted to the same poor operation. I was accepting of it until the other day; a car pulled in front of me, I had t... Read more
TRIUMPH
SPEED TRIPLE RR
(2022) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Oct 5, 2021
Incident date: Jun 8, 2021
The contact owns a 2022 Triumph Speed RS 1200. The contact stated while driving at 35-40 MPH and approaching a curve, the brake pedal was depressed and both the front and rear wheel inadvertently locked. The motorcycle rolled over and crashed into the pavement and the contact was knocked unconscious. There were no warning lights illuminated. A police report was not filed. The contact did not imme... Read more
Crash
1 injured
TRIUMPH
SPEED TRIPLE RR
(2022) - SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING
Oct 5, 2021
Incident date: Jun 8, 2021
The contact owns a 2022 Triumph Speed RS 1200. The contact stated while driving at 35-40 MPH and approaching a curve, the brake pedal was depressed and both the front and rear wheel inadvertently locked. The motorcycle rolled over and crashed into the pavement and the contact was knocked unconscious. There were no warning lights illuminated. A police report was not filed. The contact did not imme... Read more
Crash
1 injured