Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: May 15, 2024
On the morning of December 13, 2026, an incident occurred involving our 2024 Subaru Forester. While attempting to make a right-hand turn, the vehicle failed to decelerate as expected and subsequently struck a utility pole. The vehicle’s safety systems did not appear to activate in an effort to prevent the collision, and the airbags did not deploy. The driver sustained minor injuries, including ... Read more
Incident date: May 15, 2024
On the morning of December 13, 2026, an incident occurred involving our 2024 Subaru Forester. While attempting to make a right-hand turn, the vehicle failed to decelerate as expected and subsequently struck a utility pole. The vehicle’s safety systems did not appear to activate in an effort to prevent the collision, and the airbags did not deploy. The driver sustained minor injuries, including ... Read more
Incident date: Apr 18, 2023
My vehicle all of a sudden showed a "power steering assist fault," luckily it was parked. This is a problem with the 2012 Ford Fusion and I called Koon's Ford in Baltimore to see if this would be covered since my vehicle has never had steering issues before. They said yes, but after a couple days they called to tell me that Ford denied the claim since it is outside of the ten year warranty window.... Read more
Incident date: Jan 12, 2026
On 10/17/2025 while parked at Bethpage Campground in Urbanna, VA, the roof of our RV caught fire. The fire alarms did not sound the only indication was smoke filling the RV. Thankful this was during the day and we were awake. I felt the walls finding nothing hot then went outside and discovered the roof was on fire. I grab the fire extinguisher and climbed the ladder onto the roof and began put... Read more
Fire
Incident date: Jan 12, 2026
Honda accords have a 1.5 L engine, which all have an issue with the head gaskets either overheating or mixing coolant into the cylinders. They’re all doing it eventually because there is a design flaw Honda doesn’t want to honor it and the car will just stop on you on the freeway because coolant touches the spark plugs. Honda is denying the issue when there’s a whole Facebook page and Intern... Read more
Incident date: Nov 12, 2025
Dash warning light indicates check airbags. (About a year ago). Upon using a code reader it states that the wrong airbags are installed and needs to be replaced. The airbags had been replaced in 2007 by GMC after a serious accident as a program\loaner. I purchased the repaired vehicle from Southern Chevrolet in December of 2007 from their used car lot. I do not know why it has gone unnoticed for a... Read more
Incident date: Nov 12, 2025
The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Aug 1, 2025
After I received a software update for my 2018 Honda Odyssey Elite the car has been stalling when idle. It is very dangerous because I will be at a stop light in drive, and the vehicle will shut off with no power. Cars will be behind me or no cars, and I have almost been rear ended. I did not have this problem until I received the new software update. It keeps occurring more and more often.
Incident date: Aug 1, 2025
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in Houston, Texas to obtain an estimate for repair. The police did not respond to reported incident. Incident ... Read more
Crash
Incident date: Jul 1, 2025
When at a complete stop, going to pull out, or continue driving, there is a noticable lag to the acceleration. It sometimes does nothing for a few seconds before acceleration. If backing up, then switching to drive,.there is a delay and or a small jerk motion before the vehicle accelerates. This has caused issues when pulling out and vehicles are coming at normal speeds with plenty of time to p... Read more
Incident date: Jul 1, 2025
When at a complete stop, going to pull out, or continue driving, there is a noticable lag to the acceleration. It sometimes does nothing for a few seconds before acceleration. If backing up, then switching to drive,.there is a delay and or a small jerk motion before the vehicle accelerates. This has caused issues when pulling out and vehicles are coming at normal speeds with plenty of time to p... Read more
Incident date: Jul 1, 2025
The fuel door would not open, preventing me from refueling the vehicle. I had to purchase a new fuel door actuator and have the vehicle towed to a repair shop, which caused a significant inconvenience.
Incident date: Jan 14, 2026
When accelerating from a standstill, the car hesitates for 1 to 2 seconds after I press the accelerator pedal. This is a safety concern, especially when merging onto the highway (we have stoplight-controlled merge lanes where I live), where accelerating the vehicle is essential to a safe merge into traffic going 65+ mph. There have been no warning lamps.
Incident date: Jan 8, 2026
The software for the ProSystem is flawed. When using the "lane keeping" part of the software, the vehicle, during a curve, will go to the left or right solid or dotted line, as appropriate, and exceed that limit by at least 2 feet, then sharply turn and go to the opposite solid or dotted line and exceed that limit by at least 2 feet. The vehicle will then oscillate between the two line for up to ... Read more
Incident date: Jan 15, 2026
The software for the ProSystem is flawed. When using the "lane keeping" part of the software, the vehicle, during a curve, will go to the left or right solid or dotted line, as appropriate, and exceed that limit by at least 2 feet, then sharply turn and go to the opposite solid or dotted line and exceed that limit by at least 2 feet. The vehicle will then oscillate between the two line for up to ... Read more
Incident date: Jan 15, 2026
The software for the ProSystem is flawed. When using the "lane keeping" part of the software, the vehicle, during a curve, will go to the left or right solid or dotted line, as appropriate, and exceed that limit by at least 2 feet, then sharply turn and go to the opposite solid or dotted line and exceed that limit by at least 2 feet. The vehicle will then oscillate between the two line for up to ... Read more
Incident date: Jan 15, 2026
When initially starting the vehicle, when at a complete stop, the vehicle lags when pressing the accelerator. It’s almost as if the vehicle doesn’t recognize that I’m pressing it at all and I have to reset my foot and start the process over. There is a slight incline hill that has a stop sign that I come to everyday after work and this happens maybe twice a week.
Incident date: Jan 15, 2026
Three major problems stand out: faulty CV joints/axles that produce loud clicking or knocking noises when turning, false activations of the automatic emergency braking (AEB) system, which I had to turn off, and high-voltage system failures that can disable charging or limit performance. Other concerning issues include steering malfunctions, infotainment system blackouts, USB-C not connecting, batt... Read more
Incident date: Jan 15, 2026
Three major problems stand out: faulty CV joints/axles that produce loud clicking or knocking noises when turning, false activations of the automatic emergency braking (AEB) system, which I had to turn off, and high-voltage system failures that can disable charging or limit performance. Other concerning issues include steering malfunctions, infotainment system blackouts, USB-C not connecting, batt... Read more
Incident date: Dec 1, 2025
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Dec 1, 2025
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Dec 1, 2025
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Jan 14, 2026
Throttle lag When I accelerate from a stop, such as at a red light or stop sign, after I gently press down on the gas pedal, there is consistently a 1-2 second delay before the truck accelerates. This can cause potential delays in getting through an intersection, in turning in front of oncoming traffic, and getting going in traffic. This happens consistently since I’ve owned the vehicle sin... Read more
Incident date: Jan 14, 2026
Throttle lag When I accelerate from a stop, such as at a red light or stop sign, after I gently press down on the gas pedal, there is consistently a 1-2 second delay before the truck accelerates. This can cause potential delays in getting through an intersection, in turning in front of oncoming traffic, and getting going in traffic. This happens consistently since I’ve owned the vehicle sin... Read more
Incident date: Jan 14, 2026
Ive been noticing a significant lag sometimes when I press the gas pedal. It last just a couple seconds. This could possibly become something bigger. Will update of it gets worse. Also the cruise control doesn't hold the set speed it stays 1 or 2 miles under.
Incident date: Jan 1, 2026
Ive been noticing a significant lag sometimes when I press the gas pedal. It last just a couple seconds. This could possibly become something bigger. Will update of it gets worse. Also the cruise control doesn't hold the set speed it stays 1 or 2 miles under.
Incident date: Jan 15, 2026
Hybrid mode, parking vehicle 2mph stopping/breaking. Vehicle lurches forward toward trees. I continue to apply breaks place into park and pull up break, while turning wheel to left doing circles to avoid collision w anything for approximately 30 feet. The hybrid mode seemed to go from electric to gas, which may have triggered the erratic jolt forward?
Incident date: Jan 15, 2026
Hybrid mode, parking vehicle 2mph stopping/breaking. Vehicle lurches forward toward trees. I continue to apply breaks place into park and pull up break, while turning wheel to left doing circles to avoid collision w anything for approximately 30 feet. The hybrid mode seemed to go from electric to gas, which may have triggered the erratic jolt forward?
Incident date: Nov 20, 2025
There’s a knocking noise coming from the engine that could lead to potential engine failure. There is a known manufacturers defect in these engines. Audi has extended a warranty, but not all cars are eligible. This should be a recall because if the engine fails on a high speed through a highway, it could be a highly dangerous situation
Incident date: Jan 1, 2026
Have severe throttle lag and/or hesitation when giving gas from a stop. It causes a unsafe condition when you give it gas to go and it hesitates so bad I have almost gotten into accidents. This has been happening since new. Currently 30k miles on the truck.
Incident date: Jan 1, 2026
Have severe throttle lag and/or hesitation when giving gas from a stop. It causes a unsafe condition when you give it gas to go and it hesitates so bad I have almost gotten into accidents. This has been happening since new. Currently 30k miles on the truck.
Incident date: Jan 14, 2026
Engine hesitation from a stop. Engine takes 1-2 seconds to respond to throttle pedal input. Creates timing safety hazard when attempting to cross oncoming lane to enter roadway. Puts vehicle at risk of not clearing the oncoming lane in time to avoid collision. Intermittent and haven’t been able to reproduce with dealer.
Incident date: Dec 24, 2025
Engine hesitation from a stop. Engine takes 1-2 seconds to respond to throttle pedal input. Creates timing safety hazard when attempting to cross oncoming lane to enter roadway. Puts vehicle at risk of not clearing the oncoming lane in time to avoid collision. Intermittent and haven’t been able to reproduce with dealer.
Incident date: Jan 15, 2026
Limp mode, knocking , engine light. Only has 62,768 miles on it. I can't fill out campaign 966 or 982 on the official web site for extended coverage.
Incident date: Jan 15, 2026
Limp mode, knocking , engine light. Only has 62,768 miles on it. I can't fill out campaign 966 or 982 on the official web site for extended coverage.
Incident date: Jan 15, 2026
Pickup has regular but not every time throttle delay. For 1-3ish seconds and then it CHARGES forward. Making pulling onto a busy road a bit of a gamble. Seems very very unsafe. I’ve had the new engine put in and still the same issue.
Incident date: Jan 12, 2026
Sometimes at a red light or stop sign, I go to take off and the truck will hesitate for a second or two. I press the pedal down aways and then it lurches and takes off slowly. Been happening regularly.
TOYOTA
HIGHLANDER
(2019) - ENGINE
Jan 15, 2026
Incident date: Dec 14, 2025
I bought the vehicle in November of 2025. No warning lights or problems running. Check the engine oil upon purchase and have the dealership sticker showing oil change was recently done and oil showed that it was full. Approximately 3 weeks after purchasing, the car starting idling rough and stalled a few times during my commute to work. The check engine light came on and it showed that the vvt was... Read more
TOYOTA
HIGHLANDER
(2019) - POWER TRAIN
Jan 15, 2026
Incident date: Dec 14, 2025
26’ GMC Sierra 1500 AT4 3.0l Duramax experiencing Harsh shifting occurring sporadically while accelerating and deceleration. More frequent and severe during quick deceleration. Severe clunking/rear wheel lock up while reversing. Very repeatable. Truck was a dealer demo and had 2400 miles on it when I bought it last week. Took it in to the dealer today and they said I need a complete new transmis... Read more
TOYOTA
HIGHLANDER
(2019) - VISIBILITY/WIPER
Jan 15, 2026
Incident date: Dec 14, 2025
I am writing to formally document a series of catastrophic mechanical failures regarding the aforementioned vehicle. Despite rigorous maintenance and significant financial investment, the car remains non-drivable, posing a severe safety risk. Chronology of Failures: October 2024: Four months post-purchase, the timing chain failed on I-94. Atwater Chevrolet replaced the component; however, this d... Read more
Incident date: Jan 12, 2026
While driving my 2016 BMW i3 with Range Extender, the vehicle experiences sudden and complete loss of propulsion at very low state of charge (0–1%). The car abruptly loses motive power, forcing me to pull over, sometimes while in traffic. After sitting for several minutes, limited power may return, but the vehicle often shuts down again, and in some cases the Range Extender engine does not engag... Read more
TOYOTA
COROLLA CROSS
(2022) - ENGINE
Jan 15, 2026
Incident date: Jan 15, 2026
While driving in traffic, after changing lanes, the vehicle experienced a complete electrical shutdown without warning. The engine shut off, the dashboard went completely black, and hazard lights were not functional. There were no warning lights, messages, or audible alerts prior to the failure. The vehicle was in active traffic and, stopped without power steering or brake assist. After opening t... Read more
TOYOTA
COROLLA CROSS
(2022) - ELECTRICAL SYSTEM
Jan 15, 2026
Incident date: Jan 15, 2026
While driving in traffic, after changing lanes, the vehicle experienced a complete electrical shutdown without warning. The engine shut off, the dashboard went completely black, and hazard lights were not functional. There were no warning lights, messages, or audible alerts prior to the failure. The vehicle was in active traffic and, stopped without power steering or brake assist. After opening t... Read more
Incident date: Dec 21, 2025
My Onstar module and Telematics is not working and Chevy/GM is trying to refuse to fix it and claim it's due to not having the Onstar internet plan. If that was the case it would never work, yet it works some days then other days it shows me in another city. My Google assistance will show not connected when Google maps doesn't work. I've only had this car since April 2025. This needs to become a r... Read more
Incident date: Dec 21, 2025
Was driving 47 mph at 12:35 EST on a clear sunny day and car braked automatically. No car in front of me.
TOYOTA
HIGHLANDER
(2017) - ENGINE
Jan 15, 2026
Incident date: Oct 8, 2025
On January 14, 2026, my 2018 Jeep Wrangler JK Sport (3.6L) with approximately 134,099 miles was inspected at Cox’s Automotive & Repair Inc. due to a check engine light and rough engine operation. During diagnostic testing, multiple fault codes were identified, including P000A (camshaft position slow response), P0300 In addition to the diagnostic findings, I contacted and visited multiple automo... Read more
Incident date: Jan 7, 2025
Water condensation within the driver side headlight which caused the complete headlight unit, control unit, and module to fail. This is a huge safety issue due to unable to operate vehicle safely during the when it comes to making left turns due to no signal indicator and a safety issue/hazard when driving at night. The issue has been inspected with a local dealer and with corporate being aware of... Read more
Incident date: Jan 15, 2026
Vechicle returns to limp mode. Almost causing several accidents on interstate. Engine 3.6. variable valve timing enough jeep at one time offered a longer warranty. Replaced cams,heads,phasers,oil pump,computer,timing chain,timing gears, over 9000.00 parts and labor. Mopar parts very problematic with the varible timing valve train.after problems in timing was fixed, there now is a oil pressure ... Read more