Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Aug 1, 2023
Was getting a steering assist reduced error code. Auto stop quit functioning and air conditioning stopped cooling. Engine sounded like a jet. P 0128 thermostat error code came up and had to be replaced. I see lots of similar complaints. Cost me $700.
Incident date: Aug 1, 2023
Was getting a steering assist reduced error code. Auto stop quit functioning and air conditioning stopped cooling. Engine sounded like a jet. P 0128 thermostat error code came up and had to be replaced. I see lots of similar complaints. Cost me $700.
Incident date: Aug 1, 2023
Multiple warnings on dashboard due to windshield camera malfunction. Many vehicles of the same model have this problem. This is a part defect and should be recalled. Thank you
Incident date: Jan 16, 2026
Multiple warnings on dashboard due to windshield camera malfunction. Many vehicles of the same model have this problem. This is a part defect and should be recalled. Thank you
Incident date: Jan 16, 2026
Multiple warnings on dashboard due to windshield camera malfunction. Many vehicles of the same model have this problem. This is a part defect and should be recalled. Thank you
Incident date: Dec 31, 1969
When turning my vehicle I hear a clicking & cracking sound in the cv joints of the car. It happens in both directions. This can be a safety issue when driving if the axial or CV joints fail. It could put myself, my family & other people on the road in danger if this happens & the joints go out or fail. NO warning lights it just happened over time. the car has only 14000 miles at the time of this c... Read more
Incident date: Dec 31, 1969
When turning my vehicle I hear a clicking & cracking sound in the cv joints of the car. It happens in both directions. This can be a safety issue when driving if the axial or CV joints fail. It could put myself, my family & other people on the road in danger if this happens & the joints go out or fail. NO warning lights it just happened over time. the car has only 14000 miles at the time of this c... Read more
Incident date: Dec 31, 1969
When turning my vehicle I hear a clicking & cracking sound in the cv joints of the car. It happens in both directions. This can be a safety issue when driving if the axial or CV joints fail. It could put myself, my family & other people on the road in danger if this happens & the joints go out or fail. NO warning lights it just happened over time. the car has only 14000 miles at the time of this c... Read more
Incident date: Jan 5, 2026
Many times while pushing the gas pedal the truck lags and wont move and I have almost been hit by another vehichle trying to enter traffic. This happens when the engine is warm and has been running for some time. A couple of times the truck has done this and I have had to hit the gas pedal to the point of mushing it all the way to floor and the truck finally responds and then takes off out of con... Read more
Incident date: Jan 14, 2026
Many times while pushing the gas pedal the truck lags and wont move and I have almost been hit by another vehichle trying to enter traffic. This happens when the engine is warm and has been running for some time. A couple of times the truck has done this and I have had to hit the gas pedal to the point of mushing it all the way to floor and the truck finally responds and then takes off out of con... Read more
Incident date: Jan 14, 2026
Brakes - sitting at the used car dealership since 8.8.2025. The truck will not stop when the brakes are applied. If the vehicle does not stop when brakes are applied. Lives are at risk if they are hit or ran over. Inspected by a Nissan dealership, invoices are available. The Brake Booster is no longer manufactured by Nissan. No repair is available. Unknown. No accidents have occurred due to thi... Read more
Incident date: Jan 6, 2026
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured
Incident date: Jan 14, 2026
The Anti-Lock Brake module has prematurely failed in the vehicle. The dealership can and will inspect the fault but they will say they are not trained or authorizes to fix the module. I was directed to an ABS module rebuilder and was simply told by the rebuilder that they could not fix it due to a computer chip shortage. The problem has been reproduced many times as seen with the RAM truck recall... Read more
Incident date: Jan 16, 2026
Oil filter housing assembly- Resulted in very low engine oil with no warning lights or engine lights potentially leading to engine damage. Yes the component was inspected and replaced by dealership. This was after getting the oil plan repaired for leaking oil as well
Incident date: Dec 19, 2025
Oil filter housing assembly- Resulted in very low engine oil with no warning lights or engine lights potentially leading to engine damage. Yes the component was inspected and replaced by dealership. This was after getting the oil plan repaired for leaking oil as well
Incident date: Dec 19, 2025
Transmission has been whining. A P27137F Code appeared and the vehicle is only in 2WD mode currently. Concerned to drive vehicle due to further damaging transmission or getting stuck while on the road.
Incident date: Oct 1, 2025
On [XXX] at [XXX]. in Cupey, Puerto Rico I was moving from west to east in the[XXX] parish underground parking. While parking my car in reverse, I needed to drive forward to accommodate the car in the parking space. As I shifted to drive, the vehicle accelerated on its own, the breaks were not working and hit a concrete wall. All the airbags exploded, and I was stuck inside the car. The car doors ... Read more
Incident date: Dec 30, 2025
Component or system that failed or malfunctioned Rear brake rotors and rear brake pads. Both rear rotors have been diagnosed as requiring replacement along with rear brake pads. The front rotors and pads are reported to be in normal condition. The vehicle and all replaced components are available for inspection upon request. Safety risk Degraded rear braking performance increases stopping distanc... Read more
TOYOTA
HIGHLANDER
(2022) - ELECTRICAL SYSTEM
Jan 16, 2026
Incident date: Jan 2, 2026
To Whom It May Concern, I am submitting this supplemental update to formally document continued delay and lack of action by BMW following notification of serious vehicle safety concerns involving risk to minor passengers. BMW was notified in writing of multiple safety-related incidents involving system reliability and unauthorized access behavior. These concerns escalated to an incident occurrin... Read more
TOYOTA
CAMRY HYBRID
(2026) - STEERING
Jan 16, 2026
Incident date: Dec 5, 2025
To: National Highway Traffic Safety Administration (NHTSA) Subject: Safety Complaint – 2018 BMW M550i Driver Assistance System I am filing a formal safety complaint regarding a dangerous malfunction of the driver assistance systems in my 2018 BMW M550i. These systems behave unpredictably and cannot be reliably disabled, creating an unsafe driving condition. The vehicle’s driver assistance f... Read more
TOYOTA
CAMRY HYBRID
(2026) - POWER TRAIN
Jan 16, 2026
Incident date: Dec 5, 2025
The contact owns a 2018 Ford F-150. The contact stated that upon returning to the residence in another vehicle, the contact became aware that the vehicle was missing. The contact's son soon became aware that the vehicle was in the woods by the residence. Upon locating the vehicle, the contact noticed that the doors were locked and that the vehicle was still in park(P). The contact stated that the ... Read more
TOYOTA
CAMRY HYBRID
(2026) - SERVICE BRAKES, HYDRAULIC
Jan 16, 2026
Incident date: Dec 5, 2025
The contact owns a 2024 Lincoln Navigator. The contact stated that while driving approximately 30 MPH, the vehicle abruptly stopped in the middle of the roadway. During the failure, the message "Check Brake System" was displayed. The vehicle was taken to the local dealer who was unable to duplicate or identify the cause of the failure. The vehicle was not repaired. The manufacturer was notified of... Read more
Incident date: Jan 16, 2026
The 2026 toyota suddenly accelerated when pulling into a handicap space. Suddenly the vehicle jumped the concrete barrier and sidewalk and hit a building. The airbags did not deploy and the seat belts came off as normal. The building was not damaged but my wife sustained a shoulder injury and whiplash. The vechicle was towed from the scene and is at Collison Center where the collison occurred. ... Read more
Crash
1 injured
Incident date: Jan 5, 2026
Sudden loss of power steering first occurred in early 2025. Truck was towed to nearby auto shop and it was deemed that the eps system had failed. Geico deemed I was not at fault and that it was likely due to moisture getting in the system. The steering rack and pinion was replaced with insurance and then in January 2026, the same issue occurred again despite not throwing any previous check engine ... Read more
Incident date: Jan 5, 2026
Action required steering assist reduced and coolant temperature at 0. Air con blowing hot and check engine light on. The vehicle became hard to handle and keep in my lane on the interstate at high speeds. The problem has persisted. It has not been recitfied. I am not driving the car to avoid damage and danger. I bought the blazer on 1/6/26. The lights and issues began 8 days later. Dealership will... Read more
TOYOTA
HIGHLANDER
(2025) - POWER TRAIN
Jan 16, 2026
Incident date: Jan 16, 2026
When pulling out on the highway I have lag in the powertrain
Incident date: Jan 1, 2026
Alt/Gen failure stopped the truck in the middle of an intersection No transmission power steering lights. Had to walk back home to charge the battery in a driving rain storm leaving the truck in the intersection.
TOYOTA
SIENNA HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 16, 2026
Incident date: Jan 16, 2026
In a passenger-side front collision at 25mph, no front collision warning was given, and the automatic braking system did not engage. Fire broke out inside the vehicle next to the floorboard beside the front passenger seat (bottom of B-post) almost immediately upon impact. Upon inspection of the vehicle on 1/16, I believe the wiring that powers the passenger side airbags shorted (see photos), resul... Read more
Crash
Fire
Incident date: Jan 16, 2026
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
Incident date: Jan 15, 2026
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Dec 22, 2025
The front passenger airbag warning light came on with a dash warning flashing light. I isolated the fault to the passenger seat weight sensor, which prevents the airbag from deploying when a passenger of less than 90 pounds is sensed in the front seat. The time from the onset of the warning light to discovery of the actual fault was less than a week and this was facilitated by a mechanic with a so... Read more
Incident date: Jan 2, 2026
Vehicle will suddenly shutdown in the middle of the road. This could easily have caused a crash at any time. Several batteries have been replaced due to alternator not charging the battery. Then the battery has to be jumped for emergencies. I have taken the car in for repairs of the recall twice. I was told that the front end would come off and parts would have to be replaced because of the age o... Read more
Incident date: Oct 15, 2025
The Integrated Charge Controller Unit (ICCU) failed at 7622 miles, causing the pyrotechnic fuse to fail as well. The vehicle was towed to the nearest Hyundai dealer. Repairs took 2 and 1/2 weeks due to parts availability. My wife, who was driving at the time, could have been stranded. Fortunately, the failure occurred close to our home. The dealer did confirm the fault code and failure of the ICCU... Read more
Incident date: Jul 23, 2025
The contact owns a 2020 Honda Accord. The contact stated that while the vehicle was started, there was an abnormal cranking sound coming from the engine with several unknown warning lights illuminated. While driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal fuel-burning odor coming from the rear of the vehicl... Read more
Incident date: May 18, 2022
This motorcycle has been recalled twice. The first recall my bike passed and was good to go. I received another letter about a 2nd recall. Was told it did not pass recall and is out of spec. I am now being told that my bike is passing kawasaki's new spec numbers for the recall. I do not feel safe riding a bike that was deem unsafe to ride and failing a recall. Now all of the sudden new numbers com... Read more
Incident date: May 18, 2022
I have called & been to Fletcher Chrysler in Franklin, IN and they said that there is still no remedy/fix for the brake recall on my vehicle. I use it to tow our 5th Wheel & am seriously worried about towing it in the Spring, as well as daily driving in around. It has now been 14 months and there still is no repair for this Recall issued in Nov 2024.
Incident date: Jan 1, 2026
Clunking sound from front of car when turning. Dealer inspected vehicle and reported that this is a known issue related to CV joint/ axle but parts to resolve are back ordered or unavailable. Vehicle has less than 5500 miles.
TOYOTA
HIGHLANDER
(2020) - ENGINE
Jan 16, 2026
Incident date: Jan 2, 2026
Premature failure of right bank of intake camshaft and rocker arms/tappet valves requiring a $2000 repair on a 2020 Jeep Wrangler JLU with 64,596 miles.
Incident date: Jul 16, 2025
My 2013 Hyundai Sonata (VIN: [XXX] , 2.4L Theta II GDI engine) is experiencing symptoms consistent with the known Theta II engine defects covered under prior NHTSA recalls (e.g., 17V-226) and the related class action settlement for connecting rod bearing wear due to manufacturing debris restricting oil flow. The vehicle has begun exhibiting [describe your specific symptoms here, e.g.: "a loud meta... Read more
Incident date: Jul 16, 2025
245/35 ZP 19 89Y With only 16,000 miles on this vehicle, the sidewall began to bulge, and then tore, with zero damage to the rim of the wheel, and all air was lost. Luckily it is a run flat tire so it didn't completely deflate, however, I had great concern that with the tear the tire might roll out of the rim on a turn possibly causing an accident or at least a damaged rim. The dealer said they ... Read more
Incident date: Jul 16, 2025
245/35 ZP 19 89Y With only 16,000 miles on this vehicle, the sidewall began to bulge, and then tore, with zero damage to the rim of the wheel, and all air was lost. Luckily it is a run flat tire so it didn't completely deflate, however, I had great concern that with the tear the tire might roll out of the rim on a turn possibly causing an accident or at least a damaged rim. The dealer said they ... Read more
Incident date: Dec 13, 2025
The automatic emergency barking system suddenly applies even when there are no obstructions. Happens regularly. I was almost rear-ended at a stop light by another vehicle because of the sudden application of the emergency braking system, even though there was nothing in front of me. Axel makes a loud cranking sound when making a right or let turn. Battery 'Service vehicle now' warning consistently... Read more
Incident date: Dec 13, 2025
The vehicle is consuming excessive amounts of oil. The dipstick was completely dry before 5000 miles were up. I had to add some oil to the engine to avoid engine failure. I have reported this to Jim Ellis dealership in Kennesaw GA but I was told to drive the vehicle until it knocks or the knock sensor goes.
TOYOTA
SIENNA HYBRID
(2025) - ENGINE
Jan 16, 2026
Incident date: Oct 7, 2025
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the contact felt a hard kick when the vehicle accelerated. The instrument cluster was blank. No warning lights were illuminated. Recently, while attempting to start the vehicle, the vehicle failed to start. The vehicle was not diagnosed or repaired by an in... Read more
TOYOTA
HIGHLANDER
(2022) - ELECTRICAL SYSTEM
Jan 16, 2026
Incident date: Jan 16, 2026
The contact owns a 2009 Kia Sorento. The contact stated that upon starting the vehicle, the check engine, ESC, and ABS warning lights were illuminated. Upon speaking with other independent mechanics, the contact was informed that the failure was likely linked to moisture that might have entered the ABS module. Upon investigation, the contact discovered NHTSA Campaign Number: 20V088000 (Electrical ... Read more
Incident date: Jan 16, 2026
My 2022 Toyota Highlander experienced transmission-related issues that affected the vehicle’s performance, reliability, and overall value. These problems caused inconvenience, safety concerns, and additional stress, and in some cases required diagnostic visits, repairs, or time without use of the vehicle. As a consumer who purchased the vehicle with the reasonable expectation of dependable opera... Read more
Incident date: Jan 7, 2026
While driving with my family on a busy freeway at approximately 70 mph, our vehicle suddenly displayed a loud, urgent warning: “Hybrid System Warning – Safely Stop and Do Not Drive!” At the same moment, the car lost the ability to accelerate without any prior signs of trouble. We were extremely fortunate to have enough momentum to coast to the shoulder and shut the vehicle off, unsure of how... Read more
Incident date: Jan 5, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: Jan 5, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: May 15, 2024
Our 2017 Acura MDX has developed a crank rod bearing knock. Fox Acura in Grand Rapids, Michigan, has advised that our vehicle’s VIN is not included in service bulletin 23 036 concerning connecting rod bearing failure, despite evidence that similar failures have occurred in Acura 3.5 liter engines outside the bulletin’s listed VIN range. I intend to submit a safety complaint to the NTSB regardi... Read more