Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Nov 2, 2025
The vehicle’s brakes did not work, automatic emergency brakes and collision warning both did not work. I pressed on the brake for about 5 seconds but the brakes did not work, resulting in a collision with the car in front. Everything is available for inspection if needed. Both my safety and the driver of the vehicle in front of me was at risk. The problem has not been confirmed yet. The ve... Read more
Crash
Incident date: Oct 31, 2025
PTU had to be replaced. Light on, check by a authorized dealer, replaced by my local dealer as the jeep dealer could not get the part in a timely manner. I am aware other Jeeps were recalled but not this jeep. Safety at risk. I need 4 Wheel drive as I am a home health nurse in Colorado and rely on 4WD to get me to my patients.
Incident date: Oct 31, 2025
We were parked on a slight incline loading items onto a carrier onto the back of the vehicle. We heard the electronic brake release and the vehicle started to roll backwards down the hill towards us. My husband jumped in the driver's seat and slammed on the brake pedal. He confirmed that the vehicle was still in park.
Incident date: Sep 25, 2025
Engine locked up and honda says that my vin is not part of the recall
Incident date: Nov 1, 2025
Check engine light acceleration on it own and loses power
Incident date: Nov 1, 2025
Design of rear window, side mirrors and large rear pillar greatly reduce the visibility and checking of blind spot if you are a taller person. Blind spot electronic detection can not be trusted as it's performance is intermittent. Solution would be for Toyota of retrofit electronic mirror feature like installed in the Limited version of this car. This feature has live rear view camera enabled o... Read more
Incident date: Oct 28, 2025
Design of rear window, side mirrors and large rear pillar greatly reduce the visibility and checking of blind spot if you are a taller person. Blind spot electronic detection can not be trusted as it's performance is intermittent. Solution would be for Toyota of retrofit electronic mirror feature like installed in the Limited version of this car. This feature has live rear view camera enabled o... Read more
Incident date: Oct 28, 2025
Infotainment screen stuck on "Experience Drive Connect" screen which disables all the safety devices on the vehiucle. OEM needs to update the software to remove this screen. Screen is tied to Toyota subscription service. I believe all new Toyota products would have this vulnerability.
Incident date: Oct 28, 2025
Infotainment screen stuck on "Experience Drive Connect" screen which disables all the safety devices on the vehiucle. OEM needs to update the software to remove this screen. Screen is tied to Toyota subscription service. I believe all new Toyota products would have this vulnerability.
Incident date: Oct 16, 2025
Rear View camera has distorted image or changes to a blue screen before saying camera unavailable. It is an intermittent issue that has been happening over many months. No accidents or injuries have been caused.
Incident date: Nov 18, 2018
Our motor has been consuming a lot of oil, we were told that Hyundai knows about the issue and that there is nothing they can do. We got sold a poor excuse of a warranty in which they never told us that the warranty would not cover oil consumption, but we have the “best” warranty they had. Our car has died GOING DOWN THE ROAD WITH MY 4 kids and WIFE! Cars had to swerve to avoid a collision, 5 ... Read more
Incident date: Oct 13, 2025
Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.
Crash
Incident date: Oct 25, 2025
Engine and power train components show failure. Remanufactured 3.6 L pentastar engine camshaft journals and bearings show circumferential scoring from oil starvation. Rocker arm needle bearings failed shedding debris that clogged oil passages. Technician said root cause is oil pressure retention issue or internal contamination. Not caused by improper oil level but a design defect. Teardown rep... Read more
Incident date: Dec 15, 2024
We noticed that one of our tires was leaning inwards and the alignment was completely shot. There was no event that caused this but just noticed it one day driving. After having to replace two new tires, we took it into the Tesla dealership and they found that the control arm and suspension as well as the frame underneath is broken. The car has a clean tittle and this problem use to be covered by ... Read more
Incident date: Oct 21, 2025
The transmission keeps slipping at 2nd and 3rd gear. The shop I got it at fixed it twice and this time the transmission light turned on. They told me to go through this process
Incident date: Oct 30, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front A-pillar trim sealant had deteriorated, and the failure was progressing. The local dealer was contacted. The contact stated that the manufacturer had exce... Read more
Incident date: Aug 21, 2025
I purchased the car June 2025 ,The headlights go so dim that you can not see at night, I contacted Cadillac and they are only willing to give me $200. towards the $2000. repair it would cost even though the headlights used on the 2016 Cadillac SRX is the same ones that were recalled on the 2015. They said they have no more programs to help me fix this issues.
Incident date: Oct 31, 2025
Immediately after closing the trunk, the trunk lid torsion bar snapped. The trunk lid will no longer stay up and is very heavy to open. If this had happened when the trunk was open, it could have broken my neck. Honda is aware of this issue in vehicles from 2016-2020. There is a technical service bulletin (22-013) but no recall. I feel this is a physical safety hazard to anyone who owns these cars... Read more
Incident date: Oct 31, 2025
The brakes suddenly failed in our 2013 Prius V while she was driving with our two young children. It was extremely scary, and very dangerous. Toyota has known about the braking system issues for years but refused to offer a recall to avoid costs. This needs to be immediately addressed.
TOYOTA
GR COROLLA
(2023) — ELECTRICAL SYSTEM
Oct 31, 2025
Incident date: Oct 5, 2025
It was down pouring, I needed to pull over. The electronic buttons below the big display which included the HAZARD LIGHTS FAILED to respond. A symptom was the fan speed on the display would also not disappear. The dealership said maybe it was in the middle of an update. After she rebooted it worked again.
TOYOTA
GR COROLLA
(2023) — SUSPENSION
Oct 31, 2025
Incident date: Oct 5, 2025
Both front tires on my 2023 Toyota GR Corolla have developed severe inner-edge wear down to the cords, while the rest of the tread remains in excellent condition. This occurred at approximately 14,000 miles. The wear pattern is symmetrical and isolated to the inner inch of both front tires, indicating that it is not the result of normal driving, impact, or neglect, but rather points to a factory a... Read more
TOYOTA
GR COROLLA
(2023) — STEERING
Oct 31, 2025
Incident date: Oct 5, 2025
Both front tires on my 2023 Toyota GR Corolla have developed severe inner-edge wear down to the cords, while the rest of the tread remains in excellent condition. This occurred at approximately 14,000 miles. The wear pattern is symmetrical and isolated to the inner inch of both front tires, indicating that it is not the result of normal driving, impact, or neglect, but rather points to a factory a... Read more
TOYOTA
HIGHLANDER
(2017) — ELECTRICAL SYSTEM
Oct 31, 2025
Incident date: Oct 29, 2025
Electrical system failure - risk of fire warning. Car would not engage in gear. 2025, with less than 1000 miles
TOYOTA
VENZA HYBRID
(2021) — POWER TRAIN
Oct 31, 2025
Incident date: Oct 30, 2025
On May 23, 2025, I purchased a 2023 GMC Yukon XL VIN: [XXX] from the GMC dealership.
At the time of sale, I specifically asked about the active GM engine recall. They assured me the vehicle had been inspected and was unaffected. On October 30, 2025, the engine catastrophically failed on a highway while my family — including my two small children — were in the vehicle. This created a danger... Read more
TOYOTA
VENZA HYBRID
(2021) — ENGINE
Oct 31, 2025
Incident date: Oct 30, 2025
I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward a... Read more
TOYOTA
VENZA HYBRID
(2021) — UNKNOWN OR OTHER
Oct 31, 2025
Incident date: Oct 30, 2025
I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward a... Read more
TOYOTA
HIGHLANDER
(2020) — FUEL/PROPULSION SYSTEM
Oct 31, 2025
Incident date: Sep 18, 2025
Two separate times over the last year I’ve had a fuel injector go bad after using the auto start feature in semi colder temperatures. I’m not sure if the auto start has something to do with it but seems to be a cold weather issue.
Incident date: Oct 6, 2025
My from passenger seatbelt will always beep even when no one is sitting in it and the back middle seat has the wrong seatbelt installed and isn’t correct for use, so I am not able to ever use it, I don’t even know how that’s even possible that it’s an incorrect one installed but it won’t click into place at al!!!!! It’s jot safe of I have three passengers in the back. It was on recall ... Read more
Incident date: Oct 6, 2025
2013 toyota prius V. 64,000 miles and ABS Light is on also VSC warning light and brake light. There has been many issues with this type of vehicle as i researched on internet. I didnt know there has been a recall on this vehicle. And i did not make it time. 10 yrs or 150,000 k whichever comes first. many other vehicles this year have this problem its common.. i cannot brake in time because now... Read more
Incident date: Dec 31, 1969
While driving 70mph on the interstate in the middle lane with an 18-Wheeler next to me in the right lane, my can all of the sudden a warning for an over the 4000 max rpm and an EPC light, which caused my car to start loosing speeding no matter how much or hard I pressed the gas peddle, in a matter of a minute my car dropped from 70 mph to 40mph and had to hit my flashers.
Incident date: Oct 30, 2025
Day time running lights have burned out which the only way to fix this problem is to replace them at over 2800.00 per light. There are hundreds of forums stating that the Daytime running lights stop working and there is no financially feasible fix without complete headlight replacement. This is a safety issue that should be resolved by ford
TOYOTA
HIGHLANDER
(2019) — FUEL/PROPULSION SYSTEM
Oct 30, 2025
Incident date: Oct 1, 2025
EVAP blocking valve failed and car immediately went into limp mode on the highway. By doing this it could cause a crash. EVAP blocking valve also should last the life of the vehicle.
Incident date: May 1, 2025
Purchased new; problems began early in ownership and have recurred despite multiple dealer visits. At ~75,995 miles in July 2025, the vehicle developed a significant engine oil leak. Multiple inspections have found the engine oil level low due to leaks from cracks, and the dealer also verified excessive crankcase pressure from a faulty PCV system that forced oil past sealing surfaces. Parts replac... Read more
Incident date: May 1, 2025
When I purchased this vehicle there were no problems, no lights on my dash, the trim all matched and was the color blue. Then after having a falling out with some family members I started noticing problems with my HVAC system. It started with antifreeze leaks then id fix it and the next week the radiator hose would be leaking again. I started really keeping track of everything about my car after t... Read more
Incident date: May 1, 2025
When I purchased this vehicle there were no problems, no lights on my dash, the trim all matched and was the color blue. Then after having a falling out with some family members I started noticing problems with my HVAC system. It started with antifreeze leaks then id fix it and the next week the radiator hose would be leaking again. I started really keeping track of everything about my car after t... Read more
TOYOTA
SIENNA HYBRID
(2025) — SERVICE BRAKES
Oct 30, 2025
Incident date: Oct 29, 2025
I’ve now had two major safety issues with my 2024 Ford F-150 STX. 1. September 2025 – Loss of Acceleration While Driving I was driving north at about 40 mph when my truck suddenly stopped accelerating. It felt like it went into neutral on its own. I pressed the gas and nothing happened — the truck just started coasting. There were no alerts, no warning lights, and no explanation. I had to s... Read more
1 injured
Incident date: Oct 16, 2025
The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 201... Read more
Fire
TOYOTA
CAMRY HYBRID
(2025) — ENGINE
Oct 30, 2025
Incident date: Oct 30, 2025
Van was well cared for. Engine failure occurred while on interstate, causing immediate high-pitched squealing. Problem with 2015 models seems to be known to Kia, and they told us we'd have to replace the engine entirely. No warnings, messages, or symptoms prior to or following failure. Still turns on but afraid to hurt engine further while driving with the terrible noise. We are crushed that suc... Read more
TOYOTA
RAV4 HYBRID
(2024) — ENGINE
Oct 30, 2025
Incident date: Jun 1, 2024
Nationwide known cylinder head issues. Cylinder head work needing replaced.
Incident date: Oct 22, 2025
I was getting off the highway and my car stopped on me. I put my emergency lights on. I put the car on park and tried turning it on. The brake was hard to push down. I gave it a few minutes to rest and I tried 2 more times. The second time it turned on but imediately turned back off. I let it rest a minute or so and it finally turned on. I was scared for my life because there all on coming traffic... Read more
Incident date: Oct 22, 2025
On Wednesday 10/21 at approximately 11:30pm I was traveling on the Clearview Expressway. While changing from the middle last to the left lane at 20mph due to a construction merge with some traffic. When trying to accelerate the truck lost all throttle power and my speed quickly dropped to 12mph before throttle response came back. No noticeable or harsh change of gear for this episode.
Incident date: Oct 22, 2025
On Wednesday 10/21 at approximately 11:30pm I was traveling on the Clearview Expressway. While changing from the middle last to the left lane at 20mph due to a construction merge with some traffic. When trying to accelerate the truck lost all throttle power and my speed quickly dropped to 12mph before throttle response came back. No noticeable or harsh change of gear for this episode.
Incident date: Oct 21, 2025
On Wednesday 10/21 at approximately 11:30pm I was traveling on the Clearview Expressway. While changing from the middle last to the left lane at 20mph due to a construction merge with some traffic. When trying to accelerate the truck lost all throttle power and my speed quickly dropped to 12mph before throttle response came back. No noticeable or harsh change of gear for this episode.
Incident date: Oct 21, 2025
On Tuesday 10/21 at approximately 4:30pm I was on the Grand Central Parkway traveling about 50mph. When trying to accelerate the truck lost all throttle power and I quickly lost speed down to 40mph before throttle response came back. There was a noticeable change in gear upon throttle resuming.
Incident date: Oct 21, 2025
On Tuesday 10/21 at approximately 4:30pm I was on the Grand Central Parkway traveling about 50mph. When trying to accelerate the truck lost all throttle power and I quickly lost speed down to 40mph before throttle response came back. There was a noticeable change in gear upon throttle resuming.
Incident date: Oct 18, 2025
The contact owns a 2021 Lincoln Corsair. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was distorted and unclear. The contact received notification of NHTSA Campaign Number: 25V048000 (Back Over Prevention); however, the part to perform the recall repair was not yet available. The local dealer was not c... Read more
Incident date: Oct 18, 2025
On Saturday 10/18 I was traveling about 60mph on the Long Island Expressway at approximately 12:30pm when I went to accelerate to pass a vehicle. Immediately upon pressing the accelerator the truck lost all throttle power and I quickly lost speed down to 45mph before throttle response came back. The truck harshly went into gear once throttle power resumed.
Incident date: Oct 18, 2025
On Saturday 10/18 I was traveling about 60mph on the Long Island Expressway at approximately 12:30pm when I went to accelerate to pass a vehicle. Immediately upon pressing the accelerator the truck lost all throttle power and I quickly lost speed down to 45mph before throttle response came back. The truck harshly went into gear once throttle power resumed.
Incident date: Oct 30, 2025
While driving, the instrument panel went blank. I believe it is not safe to drive with no instrumentation or knowledge of your vehicle or speed. The dealer confirmed it needed a software update and performed this yesterday. We were not advised of this needed update, no recall or no communication from the manufacturer. We should be advised when something this critical is needed.
Incident date: Oct 30, 2025
Over heating , loss of heat in the vehicle , oil in the radiator fluid so possibly a bad head gasket car has 121000 on it