Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Mar 1, 2024

New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off... Read more

1 injured

Incident date: Jan 26, 2026

Warning light came on stating that we needed to have the electrical system checked asap. Vehicle would not charge from Level 2 charger. It needed to be towed from our house to the dealer to get its ICCU replaced since there was a risk that it would no longer power vehicle on 4 mile drive to dealer for repair. Problem was fixed in one week by Roseville Hyundai by replacing the ICCU in the vehicle

Incident date: Jan 29, 2026

The front and rear windshields of my Tesla Model 3 developed long cracks requiring full replacement. For over six months, I have been unable to complete these replacements due to repeated failures in the replacement process. The vehicle and damaged glass are available for inspection upon request. My insurance claim was filed with Esurance, and Safelite AutoGlass, Esurance’s designated auto glas... Read more

Incident date: Oct 1, 2025

The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that th... Read more

Incident date: Oct 1, 2025

At highway interstate travel speeds, vehicle was losing intermittent power. Exhaust at stopped, idle during trip smelled heavily of gasoline. White smoke blowing from exhaust with only 38k miles on the truck. Dealership is replacing the entire engine now and sounds like GM doesn’t want them to fully explore the cause of failure.

Incident date: Jan 28, 2026

The vehicle experiences harsh shifting, surging, and jerking forward during normal driving conditions. The behavior has occurred repeatedly over several years and has been confirmed by the dealership. Multiple repair attempts, including transmission-related work, have not resolved the issue. The vehicle has surged forward unexpectedly, creating near-miss accident situations. I no longer feel the v... Read more

Incident date: Jan 28, 2026

The contact owns a 2022 Ford Explorer. The contact stated that while driving approximately 35 MPH, the vehicle stalled. There was no warning light illuminated; however, before the vehicle stalled, the engine was sputtering. The vehicle was towed to a local dealer where it was diagnosed, and determined that the fuel pump had failed; however, the part to repair the vehicle was not available. The veh... Read more

Incident date: Jan 28, 2026

I am reporting a serious and ongoing safety defect involving my 2024 Volvo XC90. The vehicle has experienced intermittent unintended acceleration, intermittent loss of safety and alert systems, and false obstacle detection that triggers unexpected braking or steering input. These events occur randomly and without warning, and are not tied to a specific driver, key, driving condition, or user beha... Read more

Incident date: Sep 11, 2025

In 2024, while the vehicle was still under warranty, we brought it to our GM dealer due to an air suspension fault. The problem typically occurs in extreme cold weather, and following that visit, we did not experience further issues during the remainder of that winter as it was never that cold again. However, the following winter the same issue returned and was diagnosed yet again, and this year w... Read more

Incident date: Jan 27, 2026

The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the vehicle was leaking oil from the top of the engine onto the drive belts. The contact stated that the VIN was not included in NHTSA Campaign Number: 12V288000 (ENGINE AND ENGINE COOLING). The vehicle was taken to the dealer but was not repaired. The manufacturer was not notified of the failur... Read more

Incident date: May 1, 2024

I was backing out of my driveway and I went about ten feet and my vehicle stopped i then put it in drive and it wouldn’t go anywhere ,i then put back in reverse and it wouldn’t go backwards either i shut the vehicle off and called triple aaa to get my vehicle towed.while I was waiting I started it up again and the i saw lit up on my dashboard Awd malfunction so I shut it off again.the tow comp... Read more

Incident date: Jan 23, 2026

Right and left lower control arms are failing. Steering rack replacement is required for repair and imperative for safe vehicle driving. The safety of people in the car is greatly at risk. Since learning about the true problem, the van is parked and we're having to borrow another car for transportation. The issue is that when turning, the steering wheel gets stuck. This seems to occur at 11 o'cloc... Read more

Incident date: Jan 26, 2026

The contact owns a 2018 Dodge Ram 2500. The contact received a recall letter related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at 20-25, the brakes were applied, but the front wheels locked up and crashed into the rear of a Chevrolet SUV. There were no reported injuries, airbag deployments, or fire. A police report was filed. The steeri... Read more

Crash

Incident date: Jan 26, 2026

Vehicle experienced sudden loss of propulsion while driving despite indicated remaining battery charge (~13%). Vehicle became immobilized and required towing. Dealer performed static diagnostics after recharging and found no stored fault codes, but no testing was performed to evaluate sudden loss-of-propulsion under load. Manufacturer closed case without investigation. This presents an ongoing saf... Read more

Incident date: Mar 1, 2025

The contact owns a 2019 Land Rover Range Rover. The contact stated that while driving and slowing down to approximately 5 MPH, the braking system malfunctioned and the vehicle did not immediately stop. The contact indicated that while pressing the brake pedal, the vehicle continued to drive forward and crashed into the rear of a second vehicle. During the crash, no air bags deployed . No injuries ... Read more

Crash

Incident date: Aug 1, 2025

While driving shifting gears on its own without my control. Slowed me down on freeway from going 50 mph to 35 mph without me slowing it down as I am driving. I was still pushing gas pedal buy while shift was in normal drive from went from 8 to a 3 without my control so I had to pull over because I could not go any faster at all and was in danger zone on freeway that had up to 70mph driving. Once I... Read more

Incident date: Aug 1, 2025

The owners manual for the 2024 VW Atlas SEL fuse diagrams and descriptions do not match the fuse box (interior) found in the vehicle. As an example the owners manual states the telephone system is controlled via fuse 16, but in my vehicle fuse 16 is an airbag fuse (as detailed in third-party fuse diagrams (e.g. [XXX] )). While third-party sources do display the correct and accurate fuse diagrams t... Read more

Incident date: Jun 25, 2025

I purchased a 2012 Corvette from Coast Chevrolet on 1-24-26. This car was supposed to have been inspected for safety issues prior to being listed for sale. Being that this is a reputable General Motors dealership I assumed all safety issues and recalls would have been up to date. I drove the car home about 90 miles and immediately put it in my garage. After about 30 minutes of it being in there I ... Read more

Incident date: Jan 10, 2026

Component/System Failure The Supplemental Restraint System (SRS) failed to function as designed. Specifically, the driver steering wheel airbag and front passenger airbag did not deploy during a collision involving frontal impact forces. The vehicle is currently retained by the insurance carrier and is available for inspection upon request. Safety Risk The failure of the SRS materially increase... Read more

Crash 2 injured

Incident date: Dec 15, 2025

The contact's friend owns a 2024 Nissan Rogue. The contact stated that when the vehicle was being started, it was observed that the glass on the liftgate had shattered. The contact stated that the vehicle was parked in an apartment complex parking lot and was not near any trees or other vehicles. The contact called a local dealer and was advised to bring the vehicle to the dealer to be inspected; ... Read more

Incident date: Jan 3, 2026

I believe something is wrong with the electrical system tied into the infotainment system of the car, which displays the radio, heating, cooling, shows the rear camera controllers, as well as some fo the lighting in the sport L is not fully lit, for example where the shift gears is there a light that goes across the front, mines if red, only 1 side is actively turninig on, but the other side is of... Read more

Incident date: Jan 28, 2026

At 4400 miles on new truck started a random cylinder misfire which engine jerking and causes ESC, Emerg breaking and adaptive cruise control to turn off. Will reset itself then do it again. Little over 100 hours on new engine. It happens on longer trips on of off the highway.

Incident date: Jan 28, 2026

I was driving down the highway going about 60-65mph with cruise control and LKA on. I turned my blinker on to switch lanes, checked my blind spot, and moved over to the left. As I was doing so, a semi switched lanes from the left into the right (my new lane) right in front of me. The truck then slowed down a lot, and usually my Forward Collision Warning would say something if my Adaptive Cruise Co... Read more

Crash 1 injured

Incident date: Oct 7, 2025

Crash 1 injured

Incident date: Jun 1, 2022

Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e... Read more

Incident date: Dec 20, 2025

The automatic transmission shift cable, has malfunctioned. The center piece that connects to the gear shift has melted, and prevents the car from starting and shifting gears. The damage was created due to high temperatures from the motor, being that it is very close to it. This should be replaced by the manufacturer.

Incident date: Jan 3, 2026

My 2023 Jeep Grand Cherokee Plug-In Hybrid Electric Vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety Recall 73C (NHTSA 25V-576) addresses a Hybrid Control Processor software defect that may cause sudden and unexpected loss of drive power without warning, increa... Read more

Incident date: Jun 18, 2025

My vehicle went in for recall 73B at the end of August 2025. Every since the recall it has been back to the dealer for multiple check engine lights, service hybrid system, abs system, battery heater fail, blind spot warning temporary unavailable, service shifter(would not go into gear), parking brake, stability control light, partial loss of power steering while driving, service electronic throttl... Read more

Incident date: Nov 15, 2025

“Service safety restraint system” light came on. I feel this is a defect and a serious concern. I’ve seen where others are experiencing the same issue. I bought this vehicle specifically because I wanted to a safe vehicle to drive my 4 children around in.

Incident date: Jan 23, 2026

I've taken my car in now 4 times to Chevy dealers just to be told there was nothing wrong. Turnes out that my torque converter (transmission) is going bad. And I can't get a Chevy dealer to honor my almost expired warranty.

Incident date: Jan 20, 2026

The contact owns a 2019 Toyota RAV4. The contact stated that the headlights failed to produce adequate lighting at night. While driving at 30 MPH in the dark with the headlights on, making a turn into her subdivision, she crashed into the stop sign, pedestrian crossing sign, and a street sign. There were no reported injuries, fire, or airbag deployment. A police report was filed. The local deale... Read more

Crash

Incident date: Sep 11, 2025

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 65 MPH, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. Additionally, the vehicle failed to exceed 40 MPH. The contact was able to pull over into a rest area. The power tailgate and power windows failed to function as intended, and the vehicle failed to resta... Read more

Incident date: Jan 14, 2026

ICCU failure and fuse, the car became unoperational and needed to stop. The car would no longer charge the 12V battery, and the EV battery would not charge. Hybrid Control Problem Detected at 3,160 miles. DTC P056216

Incident date: Oct 7, 2025

Electrical short behind dashboard. No signs of failure until it caught on fire. Interior was in flames in under 2 minutes.

Fire

Incident date: Nov 19, 2025

CDF Drum - Transmission Transmission unable to find gear, repeatedly skips when downshifting. Slips when engine braking. Unable to safely exit traffic on the highway. Problem is reproduced at dealer. A common issue nation-wide. Hefty repair bill on a young truck. (90,000 miles) No warning lamps, messages, or symptoms.

Incident date: Jan 5, 2026

The contact owns a 2024 Kia EV9. The contact stated that while driving approximately 20 MPH, there was an abnormal slapping sound coming from the rear passenger’s side of the vehicle. While observing the tires, the contact became aware that the rear tires were bald, and the steel belts were coming from the inside of the tires. The contact used Fix a Flat inside the tires and was able to drive th... Read more

Incident date: Jan 5, 2026

The airbag service light was on prior to purchase. It wasn’t acknowledged by the dealership. When I asked about it he said “it’s because the car was sitting in the cold”. I took the car in to get looked at at a Ford dealership and they said my airbags are inoperable. My safety is at risk.

Incident date: Jan 28, 2026

The car became inoperable after a "Check EV" warning appeared. The vehicle had to be towed to the dealership. Fortunately I was able to avoid an accident. The dealer tells me that the ICCU (Integrated Charge Controller Unit) failed which was part of an earlier recall that I took the car in to the dealer for and they only updated software but now the related hardware has failed afterwards. This is ... Read more

Incident date: Jan 28, 2026

Thing accelerate by itself while on highway od light blinking at high speeds and then when you come to a complete stop and try to takeoff it goes really slow with the RPMs high then it will kick into gear, unsafe on the road. Truck willjump in gear then out on takeoff.

Incident date: Jan 28, 2026

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionally. Additionally, the front passenger’s side B-pillar trim was loose, and there was an abnormal whistling sound coming from the B-pillar. The dealer was made aware of the failure; however, the contac... Read more

Incident date: Jan 28, 2026

BATTERY FOR VEHICLE WILL NOT HOLD A CHARGE EVEN THOUGH ONE YEAR OLD. EVEN IF VEHICLE IS DRIVEN THE DAY BEFORE THE BATTERY GOES DEAD DEALERSHIP ADVISES VEHICLE MUST BE DRIVEN DAILY TO MAINTAIN BATTERY DUE TO ELECTRONICS IN HYBRID CONSTANTLY RUNNING. NOTE: VEHICLE GARAGED IN CT. WEATHER ON AVERAGE WAS IN LOW 30 DEGREES MUST USE A TRICKLE CHARGER TO MAINTAIN BATTERY OR A JUMPSTART IS REQUIRED D... Read more

Incident date: May 19, 2024

I got an oil change 12/20/2025 and was told I have an oil leak coming from under the timing cover. An estimated expense of $4000 to repair. My vehicle is newer, 2019 and only has 77,000 miles on it. This issue shouldn’t be happening to a newer car.

Incident date: Jan 27, 2026

Today at 1/27/25 630 pm my vehicle caught fire.i was told that the vehicle was subject to the Active Curve System (Recall 18V272) and Fuel Pump (Recall 23V010).

Fire

Incident date: Jan 27, 2026

Attempted to start 2023 Nissan Altima. Engine did not turn over. Dashboard lights came on and then shut off. No further response. Had Altima towed to Nissan Dealer and after two weeks of sitting at the dealership. We were informed that the BCM unit needed to be replaced and fobs reprogrammed. Cause of BCM FAILURE UNKNOWN.

Incident date: Jan 27, 2026

Incident date: Jan 20, 2026

Driver seat belt gets stuck sometimes or sometimes does not want to click not often but pretty randomly. The driver window control panel also started to smoke for 5 minutes the smoke started coming out the whole driver panel door and caused excessive heat. Seems that something burnt it was smelling like burnt plastic .

Incident date: Jan 27, 2026

Incident date: Nov 1, 2025

On returning to my locked vehicle that had been in the parking ramp for 3 days, I started the car and the display message indicated that my vehicle was completely out of gas and the oil was very low. The vehicle had nearly a full tank of gas when it was parked. The vehicle was towed to the dealership who assessed the vehicle. The service department indicated that the vehicle likely did not soun... Read more

Incident date: Jan 26, 2026

The AC charging for this car stopped working around [XXX]. After 3 trips to the dealership for repair I brought it back a 4th time and because the dealership was unable to repair it they gave me a loaner to use while they tried to figure out the problem. During this time they removed the entire battery from the car, dropped the suspension, experienced the car not being able to go into gear (rever... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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