Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Feb 7, 2026

Driving on the highway dash goes completely black. Can’t see speed. Cruise control shuts down. Have to pull off the highway shut the engine down and wait for a couple minutes then restart. I have had all recalls repaired at the dealership where purchased but this happens weekly. At 50,000 miles I noticed rough and abrupt transmission shifting and clunking with a lag in acceleration. This continu... Read more

Incident date: Jan 13, 2026

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not ... Read more

Incident date: Jan 13, 2026

I have experienced a ICCU failure at 7200 miles on my 2025 EV6 GT Line. This failure is a safety hazard as it will quickly disable the vehicle and strand the occupants wherever they be at the time of failure. (highway, back roads, day or night). There are warning lights when this occurs, but there is a very limited time to get to safety, depending on the state of charge of the onboard 12v battery... Read more

Incident date: Feb 9, 2026

The contact owns a 2018 GMC Terrain. The contact stated that while driving at various speeds, there was an abnormal grinding sound coming from the vehicle while transitioning to 4WD. The contact continued driving and the driving sound became more frequent while shifting into 4WD. Upon inspecting the vehicle, the contact discovered that the driveshaft had detached and was hanging down from the susp... Read more

Incident date: Feb 8, 2026

Am smells as if wires are burning and vehicle turns off whilst driving causing me to nearly hit a pole in one instance. Car will shut off also whilst parked or when reversing to park. Emergency Brake light come on at random times during driving as well. Or the seatbelt light will come on whilst seatbelt is engaged.

Incident date: Oct 31, 2025

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s wife was driving and depressing the brake pedal, there was resistance to the bra... Read more

Incident date: Oct 31, 2025

The steering is sticky, and jerky. It's hard for me to maintain a safe driving experience. I'm going to get pulled over. There is a recall on this problem but I have no recalls for my car!!!! The dealership will not acknowledge. And ot is getting so much worse. 52233 miles.

Incident date: Oct 31, 2025

Complete transmission failure and need replacement the car is less than 10 years old Nissan has had major issues with the CVT system and transmission…transmission lose power on the highway

Incident date: Oct 7, 2025

I am filing this complaint regarding my 2023 Jeep Wagoneer, which I have owned for approximately 1.5 years. Since purchasing the vehicle, I have experienced repeated and ongoing mechanical failures, primarily involving the fuel injection system and chronic battery drainage. The vehicle has been taken to the dealership for fuel‑related issues more than five times. During these visits, the fuel pu... Read more

Incident date: Jan 20, 2026

The IPC intermittently goes blank and I lose driver information like remaining fuel and speed limit and other safety information. The IPC also turns green and gets distortion.

Incident date: Jan 15, 2026

Went to back out of a parking space got a “check lane keep assist” warning on dash as well as red steering light. Steering was totally locked up luckily I was parked but if I was driving It could’ve caused a serious issue. I’ve seen multiple other people with this vehicle have had this problem as well and still no recall.

Incident date: Feb 8, 2026

Hard jerking while driving clunks while driving shifts rough really bad when driving changes gears its an automatic stalls at lights runs rough jumps forward has no power at times brakes fail when stopping lunges when breaking Dealership and manufacture know about this Its been to dealership over 9 times same problem

Incident date: Dec 19, 2025

The Honda Pilot completely lost power on my husband's way home from work in a snow storm. It would not start but it did yesterday. It sounds like clinking/clunking when started but stalls out if you try to put it in drive or reverse. It has a brand new battery. But otherwise it had to be towed and is now sitting. It didnt give any warning signs or lights on the dash until after it completely broke... Read more

Incident date: Feb 2, 2026

while driving at about 50 mph, the truck will go from 6th to 1st, and lock up the rear end briefly. I'm the mechanic filing this for my customer, seems to me, its the lead frame failing in the trans, and they have done nothing about it, customer says ford worked on this transmission, the only updated part i found was 1 extra magnet. old part number for the lead frame, and a known failing lead fra... Read more

Incident date: Feb 2, 2026

Vehicle was purchased certified pre-owned from dealer at around 35k miles. Currently around 65k miles. Complete loss of power at 45 miles an hour. Truck shifted from 7th gear to 1st in a split second and brought the truck to a complete stop. Luckily able to pull onto shoulder to avoid getting rear ended from car behind. Decent maintenance records with dealer, no prior issues with transmission ot... Read more

Incident date: Feb 2, 2026

On two separate occasions, while driving at approximately 60 mph on New York parkways, my vehicle unexpectedly shifted into neutral and lost power without warning. During the first incident, a message appeared instructing me to “press start to continue.” I was able to restart the vehicle and drive home. Two days later, the same failure occurred again under similar conditions. This time, after... Read more

Incident date: Jun 5, 2025

Vehicle: 2016 Ford F-150, 5.0L V8, 6R80 automatic transmission Mileage at time of failure: Approximately 118,000 miles Approximate date of occurrence: Late 2025 (Late October to Early November) While driving at speeds above approximately 40 mph, the transmission would randomly and unexpectedly downshift, causing a severe and sudden jerking motion accompanied by extremely high engine RPMs. After s... Read more

Incident date: Oct 4, 2025

Hi as I was driving my car on a clear road no cars near my car all of a sudden my sunroof exploded as if it was shot my a military tank we panicked thankfully tried to maintain calm and it didn’t hurt my children and thankfully no car was around as the sound did put us at panick mode which could have resulted in a car crash from the cause of the incident

Incident date: Feb 5, 2026

Rear view camera intermittently works. Blackout when reversing. Car is in reverse camera starts then stops

Incident date: Jan 30, 2026

8/28/23: fuel pump replacement at just 16 miles, 10/12/23: check engine light with no documented repair, only that the code was cleared and the vehicle test driven, 12/18/25: pre-delivery inspection revealed clicking noise while turning and a leaking oil pressure switch requiring replacement parts and realignment, 1/19/26: check engine light on - battery replaced, 1/20/26: check engine light on - ... Read more

Incident date: Jan 30, 2026

The vehicle has been brought to an authorized dealership for numerous service visits related to electrical system issues that ultimately affected the braking system. During one service visit, the vehicle was returned to me with multiple active dashboard warning lights illuminated related to the braking system, including Electronic Stability Control and Automatic Emergency Braking. I questioned th... Read more

Incident date: Mar 6, 2024

My family and I was I involved in a hit and run accident. My minor child is still suffering from shoulder/rotator cuff injuries. Hewas in the process to start conditioning for football. The seatbelt on the day of the accident did not lock. GM sent a criminal investigator not a trained engineer for the vehicle. The seatbelts needs to be inspected. The motor/transmission is making a ticking sound.

Incident date: Feb 6, 2026

On 1/8/26, while driving in morning rush hour traffic on a busy expressway, a loud bang was heard under the car and the car suddenly lost power/propulsion. A warning light for low power displayed on the dash at the same time. Fortunately, I was able to drift to the right shoulder as much of the traffic was exiting the expressway just behind me. Otherwise, this could have caused a collision. Since ... Read more

Incident date: Dec 8, 2025

Despite repeated repair attempts, months-long delays due to unavailable parts, and providing dealership technicians with clear video/audio evidence, authorized Volkswagen dealerships failed to properly diagnose/document defects causing severe safety hazards. My vehicle continues to suffer from persistent braking defects, defective sensors resulting in sensor failures, recurring software safety ma... Read more

Incident date: Dec 8, 2025

I paid almost 3,500 dollars and Kia kept my car two months and I’m still having transmission issues and now they are asking for service receipts. After I picked up my vehicle from the original transmission repair I was back in less than 7 days because transmission was roughly jumping in gear and shifting horribly with burning smell. The technician noticed the problem and immediately took my car ... Read more

Incident date: Oct 1, 2025

Check engine turned on and at the same time the vehicle turned into safety mode abruptly, it slowed down to 10 miles an hour while on the high way and receiving a message stating that the "engine power reduced", the issue was presented to the dealership and they believe to be fixed with a sensor issue, the light came back on a few days after the initial repair and once again the engine lost power ... Read more

Incident date: Jan 31, 2026

2021 Camry, original owner. Maintained through lot through Toyota Care, whining noise began at 67k miles, after 3-4 years of ownership.(with in timeframe, but outside of 60k warranty) Toyota Vacaville quoted 12k for total transmission replacement.

Incident date: Jan 31, 2026

While driving my Nissan Altima 2018 on Sunday 2-1 the indicator light came on. I looked it up in the manual to the car and it stated it was something with the air bag. I took it to the Larry Miller Nissan Mesa AZ. Wednesday, 2-4. According to them I was told the light indicated the air bag would not deployed if I were in an accident. That is life threating. This is report I got from them: They ... Read more

Incident date: Oct 7, 2025

The contact owns a 2021 Alfa Romeo Giulia. The contact stated that it was difficult refuel the fuel to full. Additionally, it was difficult to insert the nozzle into the fuel filler neck. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and it was determined that the fuel vapor canister had become clogged and needed to be replaced. The vehicle... Read more

Incident date: Feb 5, 2026

While driving on US-rt1 in Dinwiddie Va, in my 2017 Hyundai Santa Fe Sport. I was in a collision where a vehicle pulled out in front of me at no fault of my own, and I hit that vehicle going about 47mph. the front nor rear/side air bags deployed. My body slammed into the steering wheel causing severe whiplash as well and contusions to my left shoulder and neck, as well as my wife to be who also su... Read more

Crash 1 injured

Incident date: Dec 10, 2025

the following issues with my truck. 1. October 29-November 4. rear crossing traffic not working. front windshield camera not working, side detection now working. 2. 17 December Adaptive Cruise would accelerate when not in use. side camera not available. back up camera not in use, all dash related to the radio, phone and google not working. 3.5 Feb 26 blind spot indicator, forward collision, and re... Read more

Incident date: Dec 10, 2025

Incident date: Feb 6, 2026

I am reporting premature tire wear on OEM Goodyear Assurance 235/60R18 tires installed on my AWD 2025 Hyundai Santa Fe SEL (VIN: [XXX] ). Component/System: OEM tires; documented and can be inspected at the dealership, which serves as a neutral, third-party verifier, or via submitted records. Safety risk: AWD vehicles require uniform tires; uneven tread risks drivetrain damage and unsafe handli... Read more

Incident date: Feb 6, 2026

Incident date: Nov 25, 2025

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineerin... Read more

Incident date: Nov 25, 2025

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made awa... Read more

Incident date: Jan 28, 2026

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while driving at 60 MPH, the steering wheel seized. The vehicle had lost power steering functionality. The contact was forced to pull over to the side of the road. The vehicle was towed to the dealer and repaired without the owner’s consent. The manufacturer was notified of the failure. The failure mileage was 150,000. The... Read more

Incident date: Feb 6, 2026

NHTSA Safety Complaint Summary Component: Braking System / Electronic Stability Control / Electrical System Incident Date: November 5, 2025 Vehicle Mileage: 5,207 Description of Defect: While operating the vehicle at highway speeds on the Grand Central Parkway, the vehicle suffered a sudden and complete loss of primary braking function. Simultaneously, the dashboard displayed multiple critical sy... Read more

Incident date: Feb 1, 2026

Incident date: Dec 18, 2025

I bought my Rogue August 2025, brand new. I am at home and my rear windshield has just busted out for no reason. It is 38 degrees today outside. I have not moved my vehicle at all today. For no reason, just sitting in driveway, it has busted. I looked up and it looks as if other Rogues are doing this. This is very dangerous. What if I had been driving the vehicle.

Incident date: Feb 6, 2025

I am submitting this complaint to report an unresolved safety recall and the inability to obtain a timely inspection or repair, which I believe places me and my family at increased risk of a crash. My vehicle is a 2015 Ford Transit Connect. The vehicle is subject to Ford Safety Recall 25S89 and NHTSA Recall 25V572, concerning a failure of the rearview camera system. The rearview camera on my vehic... Read more

Incident date: Feb 2, 2026

The contact owns a 2015 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS and the traction control warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leak in the brake fluid hose. The contact was unsure what repair was performed, but the vehicle was repaired. The contact stated that the failure reoccurred w... Read more

Incident date: Feb 6, 2026

The contact owns a 2021 Ford Escape. The contact stated that while driving at various speeds, there was an abnormal gasoline odor inside the vehicle. The gasoline odor was stronger while stopped in traffic. The windows were opened to lessen the odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was not taken to a local dealer or independent mechanic, and the ... Read more

Incident date: Feb 6, 2026

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more

Incident date: Mar 28, 2023

Recall campaign R24B2 was issued 9/20/24 and there is still no remedy. It has prevented me from using my vehicle as intended because I am unable to go anywhere with a longer distance since I can't use level 3 charging. This issue has not been fixed in a timely manner and I contacted the dealership in 2025 - they DID NOT RESPOND. This is unacceptable. I believe I am entitled to a repurchase si... Read more

Incident date: Mar 28, 2023

The contact owns a 2017 Ram 3500. While the contact’s wife was driving into the driveway, the ABS and the traction control warning lights illuminated. Additionally, the brakes locked up while depressing the brake pedal. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not... Read more

Incident date: Mar 28, 2023

Power lift gate working sporadically

Incident date: Dec 17, 2025

2021 tahoe with 3.0L diesel engine and 139k miles recently began overheating when on interstate but temp would jump up quickly then quickly back down. Reduced acceleration mode is triggered and AC is turned off automatically. Diagnostic report shows coolant control valve error code and it was explained to me that valve is sticking then as engine pressure rises, it knocks it loose again explaining ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog