Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Feb 4, 2026

The cars engine vibrates when accelerating and hesitates. It is always dangerous to stall after hitting the gas. This issue causes many near accidents. It began to vibrate at less than 70k. It has 90k now. These engines have had issues and mine is no exception. They should recall this engine as it's dangerous. top of the line and poop.

Incident date: Feb 4, 2026

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made... Read more

Incident date: Feb 4, 2026

The contact owns a 2022 Cadillac Escalade ESV. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) in August of 2025. However, soon after the recall inspection, while depressing the accelerator pedal, the vehicle hesitated before responding. The vehicle also hesitated when started and shifted into drive(D) when depressing the accelera... Read more

Incident date: Feb 6, 2026

While driving the Kia on the highway (in the passing lane on Route 93, Boston, MA), the hood of the car flew open and shattered the windshield. Prior to getting into the vehicle, there was no notification, warning light/display, that alerted to the hood or anything else not being 'closed', no rattling of the hood either. The hood blocked my entire vision with the exception of a small area below,... Read more

1 injured

Incident date: Oct 7, 2025

While angling into a turn lane, I was forced to go back into lane of traffic first signaling into the turn lane (left) then out (right) turn signal seemed to get stuck on, Steering wheel became locked and would only move a fraction of an inch either left or right. Once I was around the obstruction in the turn lane I angled back into it and was able to come to a stop. Once stopped the turn signal v... Read more

Incident date: Jan 4, 2026

I went out and got in my 2025 Nissan Roque in the garage. I opened the driver's side door, got in, closed the door and heard a loud explosion. My back window completely blew out! It was frightening! Glass is all over inside the back of my car and behind it. I'm thankful no one was in that whole area! I called my insurance that day and they contacted SAFELITE immediately and set up and appoint... Read more

Incident date: Jan 4, 2026

The contact owns a 2022 Hyundai Tucson. The contact stated that while driving 15 MPH, the vehicle jerked right and inadvertently drove into a snowbank. The vehicle was taken to the residence and then towed to a dealer, where the failure could not be duplicated. The contact had not sustained injuries, and a Police Report was not filed. The vehicle was not repaired. The manufacturer was not notified... Read more

Incident date: Jan 4, 2026

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was intermittently inoperable, but the failure became permanent. The dealer was notified of the failure and informed the contact that the recall part was not ye... Read more

Incident date: Aug 1, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V576000 (Electrical System) and NHTSA Campaign: 25V741000 (Electrical System); however, parts to do the recall repairs were not yet available. The contact stated that after starting the vehicle, the message "Electric Mode Temporarily Unavailable”, “Fuel and Oil Refresh in Progress" were... Read more

Incident date: Aug 1, 2025

I took my Bronco into Michigan City Ford for recall 25V273 repair. Shortly after this the front camera stopped working. I took it back in and they are saying the camera module is M2DZ-19H405-D has gone bad. They are saying this module controls front and rear camera but is not part of the recall. On the internet, there are many examples of the front camera issue after the rear recall repair.

Incident date: Oct 31, 2025

Loud chatter/rattle noise under acceleration and idle loss of power with no engine lights on dash metallic shards in oil.

Incident date: Oct 31, 2025

Loud chatter/rattle noise under acceleration and idle loss of power with no engine lights on dash metallic shards in oil.

Incident date: Oct 31, 2025

Loud chatter/rattle noise under acceleration and idle loss of power with no engine lights on dash metallic shards in oil.

Incident date: Jan 17, 2026

After first month the trouble began. It’s a diesel. Many times this car has stalled in traffic — while stopped in traffic and while driving at high speeds. Everything just turns off and steering wheel locks up. It says to put in park. After many tries to start, it will turn back on. Has been taken to dealer many times and nothing has worked. I’ve left Jeep there for months at a time, ... Read more

Incident date: Feb 13, 2026

According to my research the part that has failed in the CV joint for my right front wheel. This was made evident to me by an occasional clicking noise when I turn and accelerate. The part is not available for inspection. So far, it has not put myself or others at risk. The problem has not been confirmed by a dealer. Neither the vehicle nor the component has been inspected by those you listed... Read more

Incident date: Jan 29, 2026

I was driving on the freeway with my kids in the car at 60 mph and without warning I get an engine power reduced message and then my car losing power and starts dropping speeds down to 35 mph within seconds. I have cars speeding up behind me and I can't go any faster than 35 mph on the freeway so I am forced to quickly pull to the side of the freeway before I get hit. This was one of the post scar... Read more

Incident date: Dec 31, 1969

On February/12/2026 I was slowing down normally in a 25mph zone to stop at a red light and just before the moment that my vehicle actually came to a stop I heard a loud breaking sound coming from the front and I felt my vehicle's nose dip down on the passenger side. It was obvious that something major broke so I did not proceed or attempt to drive from that point. I turned on my 4 way flashers and... Read more

Incident date: Feb 4, 2026

The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop lagging, being very unsafe when backing up onto a busy road out of the driveway. One pedal drive glitches and fails to brake when letting off the foot, another safety concern. TCAM and connection issues, my IPhone 16 constantly drops Bluetooth to the car, and when it drops connectio... Read more

Incident date: Feb 12, 2026

When the truck is put into reverse especially when cold the transmission does not initially go into gear. When it finally does the vehicle lurches rearward violently and I have to slam on the brakes to not hit anything. The transmission was just "bench" rebuilt under the Ford powertrain warranty supposedly with a CDF drum and valve body replacement along with software updates including adaptive re... Read more

Incident date: Feb 2, 2026

The contact owns a 2016 Ford F-150. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling and wind sound coming from the panoramic roof. While attempting to inspect the vehicle, the contact stated that the panoramic roof glass seized, opened, and failed to close. The contact stated that the panoramic roof glass seemed as if it was about to fracture. The vehi... Read more

Incident date: Feb 2, 2026

On my vehicle I’ve had to have the horn replaced at least three times. Paying about $500 for the last two instances. While there is no formal federal recall for the 2022 Hyundai Santa Fe horn specifically, it is affected by a widespread, known issue where water intrusion corrodes the horn's electrical contacts, leading to failure. Hyundai has addressed this with an extended warranty or service ... Read more

Incident date: Feb 2, 2026

Vehicle transmission failed at 60k miles and again at 146k miles. Had to pay around $4000 each time the transmission broke. This is a nightmare and these vehicles have constant transmission problems that are expensive and cause heartache. I have spent so much money on towing, dealership diagnostics, and drain and fills/flushes for the transmission to keep the fluid clean. The fluid gets dark and d... Read more

Incident date: Feb 11, 2026

Cooling system failure due to cracked coolant line beneath intake manifold at 57,000 miles. Part # 264-200-42-01. Sudden coolant loss can cause engine overheating and potential engine stall while driving, posing safety risks. The original part was plastic and has been superseded by manufacturer to metal, suggesting design inadequacy. This was confirmed by Mercedes Benz dealership and also by MB US... Read more

Incident date: Feb 11, 2026

There is a searchable TSB for these vehicles from Ford basically stating the engine has a known defect and the only remedy is to replace the engine. Coolant intrudes into the cylinders causing premature engine failures or seizures

Incident date: Jan 10, 2026

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notifications of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V668000 (Seats); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the reca... Read more

Incident date: Jan 1, 2026

Got word from the mechanic at the dealership that the cam shaft is leaking oil as well as the fuel injectors retainers are out and need to be sealed as they are also leaking. the engine went into safe mode to prevent any engine fires.

Incident date: Feb 10, 2026

My windshield cracked with no discernable impact or reason. The windshields for the vehicle are too thin for use on a highway and crack too easily. This puts my safety and the safety of others at risk, as well as affecting safety mechanisms related to or mounted to the windshield. It has been replicated by myself as it's happened twice in the last 4 months of owning the car. The first windshield w... Read more

Incident date: May 1, 2023

I have put on over 20,000 miles since I purchased new in September 2024. The entire time of ownership, I have dealt with false blind spot warnings. With a clean car/clean sensors, it doesn't matter the time of day/night... when driving at highway speeds, the right rear blind spot warning comes on intermittently even when driving in the right lane of interstate with only the shoulder of the inter... Read more

Incident date: Dec 1, 2025

The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and then lost motive power. The message "Restart Vehicle" was displayed, but the vehicle failed to restart. The contact was able to push the vehicle into the driveway. The vehicle was diagnosed by an independent mechanic, who determined that the fuel pump module had failed and ... Read more

Incident date: Feb 11, 2026

After no previous issues, car stalled out multiple times on short drive to work. No warning lights and no subsequent diagnostic codes were reported. Upon final restart, engine started knocking severely. Upon investigation, the oil stick showed no oil in the pan. Vehicle was towed to trusted, licensed mechanic for evaluation where we were informed about the potential of a failure due to rapid oil ... Read more

Incident date: Jan 22, 2026

Test

Incident date: Feb 2, 2026

My check engine light came on, I took my vehicle to Ken Ganley Chevrolet because that is where I purchased it. They claim they have no record I bought it there and at first refused service. I provided my loan documents that state I purchased it. Tim was in the service department, I brought the car in and he had it looked at. He said the issue is the turbocharger, which is a known issue with this y... Read more

Incident date: Feb 10, 2026

The contact owns a 2020 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 25V796000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more

Incident date: Feb 12, 2026

tHE HORN IS NOT WORKING AND THE AIRBAG LIGHT IS ON, DIAGNOSED AS BROKEN CLOCKSPRING.

Incident date: Jan 29, 2026

On approximately January 24, 2026 my 2020 Chevrolet Silverado 2500HD equipped with the 6.6 Duramax Diesel displayed an error code (P20B9). This error code was found to be related to the diesel exhaust fluid system specifically relating to "Reductant Heater A Control Circuit/Open." On January 27, 2026, the vehicle was diagnosed at Chevrolet dealership and the following was reported "Diesel Emission... Read more

Incident date: Feb 1, 2026

The contact owns a 2005 Chevrolet Cobalt. The contact stated that the key was stuck in the ignition. The contact had to use the key release to remove the key manually. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, no cause for the failure was found, and the failure persisted. The contact stated that on a separate occasion, while driving at an undisc... Read more

Incident date: Mar 15, 2025

Incident date: Jul 12, 2025

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not available for a year. The manufacturer was made aware... Read more

Incident date: Feb 1, 2026

I have versa Nissan recall 2008 and never fixed the airbag recall. On January 30, 2026, Nissan dealer selling me a SUV Nissan Roque 2026, after i changed oil, I tried driving the SUV Nissan Roque, the steering wheel kind loose and easy turning left and right uncontrolled. the door has cosmetic paint that I decided to return bc of unsafe performance and movement of the SUV. I check the VIN, The ca... Read more

Incident date: Feb 11, 2026

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-... Read more

Incident date: Feb 11, 2026

This vehicle is subject to NHTSA Recall 25V467 involving potential fuel injector cracking and risk of fuel leaking onto the engine, creating a fire hazard. The recall status shows “Remedy Not Yet Available,” leaving the defect unresolved. While driving, the vehicle suddenly displayed an engine overheating warning and immediately entered limp mode, causing abrupt loss of power. The vehicle dec... Read more

Crash

Incident date: Feb 8, 2026

Transmission is having hard shift and shutter at a speed of 60/65

Incident date: Feb 8, 2026

Transmission is having hard shift and shutter at a speed of 60/65

Incident date: Dec 31, 1969

Hard clunk from first to second shift. The wrench light comes on, telling you to check the manual. Vehicle stays in 3rd gear. Will not shift into 6th gear. Will not downshift into 2nd or 1st gear. stays in 3rd gear at a dead stop. The problem was independently reproduced.

Incident date: Dec 31, 1969

I am the owner of a 2017 Range Rover Evoque (VIN: [XXX] ) purchased from Star Auto Works in March 2025 with approximately 56,000 miles. Within months of purchase, the vehicle suffered a catastrophic turbocharger failure, a critical powertrain component that renders the vehicle unreliable and potentially unsafe to operate. A turbocharger is engineered to last significantly longer than the mileage ... Read more

Incident date: Dec 31, 1969

As we drove toward the highway to begin our journey home in our 2024 RWD Ioniq 5 with our entire family and luggage in the vehicle, we received a "Check Electric Vehicle System" warning and immediately pulled over and called Hyundai Roadside Assistance. They initially were going to send someone to jump the car, assuming it was an ICE, but once we said it was an EV, they said they didn't have the ... Read more

Incident date: Oct 16, 2025

I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, in... Read more

Crash 2 injured

Incident date: Oct 16, 2025

I wes driving and the over heat light came on in pulled over and had car towed to dealer. The dealer pulled the report and they said I needed a new engine and that I drove 40 miles in limp mode. There was no lights or indicators that there was an issue until the car overheated in that time it was only drove 3 miles. They cannot pinpoint when the light would ha e turned on and now I am stuck with a... Read more

Incident date: Oct 16, 2025

I am writing to formally express my dissatisfaction regarding a significant safety and reliability issue with my 2020 GMC Denali. Specifically, the vehicle is experiencing premature wear and imminent failure of the front ball joints. I expect the suspension components of a premium Denali-trim vehicle to last significantly longer than the 37,061 miles currently on my odometer. Industry standards ty... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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