Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Jul 8, 2025
The AWD light came on while the vehicle was in normal operation on October 25, 2025. Two days later, a diagnostic service was done at Bay Ridge Honda (Bay Ridge Honda did not previously worked on my vehicle), and it was determined that the rear differential on my vehicle failed. A differential is quite durable and does not fail easily. The mechanic who performed the diagnostic, stated that it look... Read more
Incident date: Dec 2, 2025
The contact owns a 2011 Ford F-150. The contact stated that while driving at various speeds, the vehicle failed to decelerate and come to a complete stop while the brake pedal was depressed. No warning light was illuminated. Additionally, the contact stated that excessive force was needed, or the brake pedal needed to be pumped several times to start operating as needed. The vehicle was taken to a... Read more
Incident date: Nov 5, 2025
I would prefer that the vehicle be bought by RAM due to the unsafe issues ie . (the vehicle stopped at a all of the sudden while driving ,the emergency brake activated while driving, the transmission gave out and would not accelerate while driving on the highway, my wife and I could have been killed.
Incident date: Dec 31, 1969
The contact owned a 2012 Hyundai Sonata. The contact stated that while driving to her residence at unknown speeds, the vehicle suddenly caught fire while making a U-turn. The brakes and emergency brake were inoperable. The seatbelt was inoperable. The driver jumped out of the window. A pedestrian attempted to alert her of the fire. The vehicle exploded after exiting the vehicle. The contact susta... Read more
Fire
1 injured
TOYOTA
CAMRY HYBRID
(2025) — UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Nov 10, 2025
I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traf... Read more
Incident date: Dec 3, 2025
The Display stops working or goes blank. Speed sometimes shows incorrectly on display. Today with a full tank of fuel it showed the Telluride was empty. Dealer service is scheduled for next week. No warnings.
Incident date: Nov 29, 2025
The adaptive cruise control does not allow the use of sunglasses to be worn while the cruise control is engaged. The cruise control will immediately shut off when sunglasses, and some prescription glasses are worn. This is a safety issue as you are not allowed to wear sunglasses on a sunny day or when the sun is low in the sky and it is below the car's sun visor. The same camera that is looking at... Read more
Incident date: Nov 29, 2025
On 29 Nov 2025 while braking at low speed (<10 mph) to park, my 2022 Toyota Venza Hybrid suddenly lunged forward despite firm brake pedal application and no accelerator input. The vehicle accelerated on its own and struck a stationary pole causing front-end damage.
Crash
Incident date: Nov 29, 2025
On 29 Nov 2025 while braking at low speed (<10 mph) to park, my 2022 Toyota Venza Hybrid suddenly lunged forward despite firm brake pedal application and no accelerator input. The vehicle accelerated on its own and struck a stationary pole causing front-end damage.
Crash
Incident date: Dec 31, 1969
This vehicle's backup camera does not work adequately in the dark. It poses a major safety risk especially in rainy conditions where the driver is unable to utilize the backup camera at all. All rear lights are functioning properly, and the vehicle is in brand new condition with under 3k miles, pointing to a defective configuration for the camera or rear lighting.
Incident date: Dec 31, 1969
When accelerating from a low speed (under 15mpg) there is significant throttle lag causing risk of accident
Incident date: Dec 12, 2024
When accelerating from a low speed (under 15mpg) there is significant throttle lag causing risk of accident
Incident date: Sep 28, 2025
I have had all recall updates on the car including a recent one on 10/13/2025. Turned on the heater on the first cold night in Dallas this fall and got the engine warning light. Checked the ODB and code was P1A90(96). I was able to drive it to the dealer with a 40 mph max speed. The funny thing is my ICCU has already been replaced under warranty once like 16 months ago, so it seems the replacement... Read more
Incident date: Sep 28, 2025
The contact owns a 2019 Toyota Camry. The contact stated that while driving 25-30 MPH, the transmission slipped out of gear. There was no warning light illuminated. The contact stated that the failure progressively worsened. The contact stated that while driving, the vehicle failed to accelerate properly or exceed 15 MPH, and the vehicle stalled in the middle of the highway. The check engine warni... Read more
Incident date: Oct 12, 2025
The contact owns a 2019 Toyota Camry. The contact stated that while driving 25-30 MPH, the transmission slipped out of gear. There was no warning light illuminated. The contact stated that the failure progressively worsened. The contact stated that while driving, the vehicle failed to accelerate properly or exceed 15 MPH, and the vehicle stalled in the middle of the highway. The check engine warni... Read more
Incident date: Oct 12, 2025
Huge delay in the throttle response. You press on the throttle and there is sometimes a hesitation and the vehicle will not move or is jerky.
Incident date: Oct 12, 2025
Huge delay in the throttle response. You press on the throttle and there is sometimes a hesitation and the vehicle will not move or is jerky.
Incident date: Jul 16, 2024
On November 24, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on November 26th. The car was "fixeed" and we picked it up on December 2... Read more
TOYOTA
HIGHLANDER
(2019) — POWER TRAIN
Dec 2, 2025
Incident date: Dec 1, 2025
My 2018 Ford F-150 3.5L EcoBoost experienced cam phaser rattle/failure at 72,000 miles. The vehicle never received the 21B10 PCM reflash, and Ford Customer Care has denied any goodwill assistance. The cam phaser noise is a known widespread defect covered under Customer Satisfaction Program 21N03. I had the repair done out-of-pocket at a Ford Dealership because I was fearful that catastrophic engin... Read more
TOYOTA
HIGHLANDER
(2019) — ENGINE
Dec 2, 2025
Incident date: Dec 1, 2025
•What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission and power train failure during normal operation. Vehicle was occupied by mother and two small children. Vehicle produced a whining noise, delay in shifting and power failure. No warning lights appeared to give any indication of failure prior to occurring. Vehicle is available for... Read more
TOYOTA
HIGHLANDER
(2023) — SERVICE BRAKES
Dec 2, 2025
Incident date: Dec 1, 2025
Regen braking sporadically not working when going down mountain or steep roads. Sometimes they work and sometimes they won’t. This is after extensive driving on warm days while battery is between 70-80%. Support could not help me and they don’t have any technicians available. I’ve sent them videos and time stamps and they are ignoring the issue and unable to help due to lack of knowledgab... Read more
Incident date: Nov 21, 2025
While driving, the infotainment screen was overtaken with an advertisement for SiriusXM radio which had to be manually cleared by hitting an X button on the screen. The vehicle was in motion when the advertisement appeared and completely covered the screen. At the time of the incident, the vehicle had been on and driving for over an hour.
Incident date: Dec 2, 2025
I was using the snow mode because there was a little bit of snow and ice on the road. I had been driving it that morning and did not have a problem until I turned in to my street. I turned right and the steering and brakes and accelerator all locked, leaving me where my car slid across the road and the left drivers side tire ran over the curb. I was not able to correct anything as everything locke... Read more
Crash
TOYOTA
HIGHLANDER
(2019) — AIR BAGS
Dec 2, 2025
Incident date: Aug 15, 2025
The vehicle is affected by Toyota Safety Recall 23TA15 / 23TB15 (NHTSA 23V865) involving the front passenger Occupant Classification System sensor. The recall notice states that the sensor may have been improperly manufactured, which could prevent the passenger airbag from deploying in a crash. As of 2025, the manufacturer continues to list the remedy as “not available,” far past the originall... Read more
TOYOTA
HIGHLANDER
(2019) — UNKNOWN OR OTHER
Dec 2, 2025
Incident date: Aug 15, 2025
Adaptive cruise control issue and transmission issue transmission is whining. Vehicle taken to the dealer and I am told nothing is wrong with the vehicle.
Incident date: Aug 1, 2025
The contact owns a 2021 RAM 1500. The contact stated that while driving at 47 MPH, towards a four-way intersection, the vehicle coming off the road on the left side of the vehicle ran a stop causing another vehicle to collide with his vehicle. The contact stated that no air bags deployed. The contact stated that he sustained whiplash and bruises to the head. Medical attention was required via hosp... Read more
Crash
1 injured
Incident date: Aug 1, 2025
I paid off my var in June. By the ed of august my cars engine started going bad out of no where. started with oil and coolant mixing into the engine and then transmission started whining. Long story short I had to get both replaced. Oh yea my car only has 56k miles. Can you guys explain or give me any ideas on how this happened?
Incident date: Aug 1, 2025
I paid off my var in June. By the ed of august my cars engine started going bad out of no where. started with oil and coolant mixing into the engine and then transmission started whining. Long story short I had to get both replaced. Oh yea my car only has 56k miles. Can you guys explain or give me any ideas on how this happened?
Incident date: Oct 10, 2025
The contact owns a 2021 BMW 530I. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The contact called a local dealer several times and was advised that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact ... Read more
Incident date: Nov 21, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had ... Read more
Incident date: Oct 11, 2022
Subaru Forester 2019 January - February of 2025: issue initially presented as the hatch beeping, indicating that it was not closing fully. The hatch would not pop back up as if something was in the way, just remain down & continue beeping. The car would then not start, with only the hatch beeping noise (beep beep beep) going off. When I drove it, it kept warning me that the hatch wasn't shut compl... Read more
Incident date: Oct 11, 2022
The contact owns a 2010 Toyota Prius. The contact stated that while driving 70 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. Additionally, the steering wheel seized, and the vehicle stalled. The contact pulled over to the side of the road, opened the hood, and disconnected and reconnected the battery terminals to reboot the vehicl... Read more
Incident date: Dec 2, 2025
My 2021 TLX Type S front wheels started to spin upon acceleration at 44K miles. I immediately scheduled an appt for the dealership. Was informed I needed a new Transfer Case Unit, as the splines were shredded. With this, I also had to replace the transmission. All replaced and picked up today 12/2/2025
TOYOTA
HIGHLANDER
(2018) — ENGINE
Dec 2, 2025
Incident date: Nov 30, 2025
I bought a brand new 2025 GMC Yukon AT4 3.0 Diesel on 8/16/25 (had 213 miles on). A month later, with only 2000 miles on the vehicle, I was driving down the road and got a warning "reduced acceleration, drive with caution". Car would hardly accelerate. Had it towed to the dealer on 9/22/25. They found metal shavings in the engine oil. Said there was a quarter inch play around the camshaft (manufac... Read more
Incident date: Oct 2, 2025
GM has failed to resolve repeated issues on my vehicle (VIN: [XXX] ). I was never notified of any official buyback denial. GM Customer Assistance continues to avoid clarifying the status and refuses to provide documentation of the denial. This creates an unresolved safety and reliability concern. I need an investigation into the consistent mechanical defects paired with GM’s refusal to properly ... Read more
TOYOTA
RAV4 PRIME
(2023) — ELECTRICAL SYSTEM
Dec 2, 2025
Incident date: Dec 2, 2025
Check engine light codes match possible recall for vehicle now I'm having the same issues
Incident date: Nov 28, 2025
Recently the radio and display system in the vehicle stopped working properly. It was basically ghosting all commands. It could not be controlled by knobs, touch screen or voice command. the dealer stated that the screen delaminated and was causing the issue. This is a safety concern because the radio was calling 911 randomly and I was unable to stop it, it was turn on and off features in the v... Read more
Incident date: Nov 19, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that while attempting to start the vehicle, the engine failed to turn over as intended. Additionally, the vehicle would not charge when connected to a charger. The check engine warning light illuminated. The vehicle was taken to a local dealer, where the BECM was reset. The vehicle was repaired; however, the check engine warning light rema... Read more
TOYOTA
HIGHLANDER
(2021) — ENGINE
Dec 1, 2025
Incident date: Dec 20, 2023
An alert showed on the message board SVC 4WD and 4WD unavailable. We live part time in the mountains and rely on 4WD. Last winter we had snow and could not get up our driveway. When leaving the mountains we were going through the steps to tow our Jeep behind our RV. The system indicated failure to disengage the transmission so we were unable to tow the Jeep and we were still 1000 miles from h... Read more
Incident date: Oct 19, 2025
Engine light is on, message pops up stating "engine power is reduced" and pedal acceleration is limited. I received a message from Onstar stating there is a recall on some GMC vehicles regarding this issue, however my vin is not part of the recall, but it should be, as all the elements stated in the recall are the exact issues in my vehicle.
Incident date: Oct 19, 2025
I am the second owner of a 2024 Toyota Tundra that is branded as a manufacturer buyback/lemon. The first owner had the engine short block replaced at around 31,000 miles due to bearing failure. I later bought this truck at around 36,000 miles specifically because Toyota stated that the engine problem had been fixed with the short-block replacement. I relied on that representation and believed I wa... Read more
Incident date: Oct 19, 2025
I am the second owner of a 2024 Toyota Tundra that is branded as a manufacturer buyback/lemon. The first owner had the engine short block replaced at around 31,000 miles due to bearing failure. I later bought this truck at around 36,000 miles specifically because Toyota stated that the engine problem had been fixed with the short-block replacement. I relied on that representation and believed I wa... Read more
TOYOTA
HIGHLANDER
(2020) — UNKNOWN OR OTHER
Dec 1, 2025
Incident date: Sep 1, 2025
Since Ford issued the first recall notice for Recall 24S02, I have been contacting my local Ford dealerships every few months to check whether the replacement parts were available. Each time, I am told the parts are still not in stock. As of today, multiple pieces of my vehicle have flown off while I was driving. This has become a serious safety hazard. Most recently, while driving on the freeway... Read more
Incident date: Nov 27, 2025
Since the remedy was completed for the last recall for the fuel injectors cracking my Ford Escape 2020 has had many issues resulting in warning lights on in 5 different modules. My escape will not pass NY state inspection and the dealer wants 600$ just to diagnose these issues. I have a powertrain/AWD fault that results in not AWD and vehicle has no power and does not run smoothly. The RPMs jump c... Read more
Incident date: Nov 27, 2025
While driving the vehicle on an uphill stretch of highway with cruise control set at approximately 65 mph, the vehicle suddenly slowed down without warning. A distinct clunk was heard at the same moment. The cruise control system attempted to restore speed, and the engine became noticeably louder, but the vehicle struggled to return to the set speed. The driver tapped the brake to disengage cruise... Read more
Incident date: Nov 27, 2025
While driving the vehicle on an uphill stretch of highway with cruise control set at approximately 65 mph, the vehicle suddenly slowed down without warning. A distinct clunk was heard at the same moment. The cruise control system attempted to restore speed, and the engine became noticeably louder, but the vehicle struggled to return to the set speed. The driver tapped the brake to disengage cruise... Read more
Incident date: Jan 20, 2024
On November 28th at 10:00 AM, my 2016 Acura MDX suffered a catastrophic and sudden engine failure that resulted in a total loss of motive power. I was driving on Scott Boulevard in Santa Clara, just after exiting the Central Expressway. I first heard a loud metallic noise, and the engine immediately seized and shut down. The vehicle started slowing rapidly on a busy street, creating a life-t... Read more
TOYOTA
HIGHLANDER
(2020) — UNKNOWN OR OTHER
Dec 1, 2025
Incident date: Nov 18, 2025
Below issues has been going on for a months now, latest was yesterday (11/30/2025). The rear-view camera image not appearing on the display (a safety hazard). Audio and display flickering or the entire screen going black. Error messages like "MOST Net off" or general communication errors. There seem to be a recall by Honda below but my car was not included. All the same symptoms as described in ... Read more
Incident date: Dec 1, 2025
Engine oil cooler lines leaking from crimp joints. "Oil Pressure Low Turn Vehicle Off" display showed on dashboard. Oil is present all over the bottom of my truck as well as a trail along the road and the parking lot where I parked it. I have not brought it to the dealership yet. There has been a Customer Service Program notice about this issue, I got my truck after the issue was sent out so I did... Read more
Incident date: Dec 2, 2024
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags ) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.