Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 138,338 complaints for TOYOTA
Incident date: Oct 5, 2024
The auto shutoff is working intermittently. Also, the vehicle sometimes shutsdown and won’t restart without putting it in park, then pressing the ignition. Also, the touchscreen works intermittently
Incident date: Oct 5, 2024
The contact owns a 2024 Toyota Tacoma. The contact stated that the gas cap failed to close securely and was loose. Additionally, the contact received notifications of NHTSA Campaign Numbers: 25V058000 (Service Brakes, Hydraulic) and 25V595000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that the instrument panel was blank at start-up. ... Read more
Incident date: Oct 5, 2024
The contact owns a 2024 Toyota Tacoma. The contact stated that the gas cap failed to close securely and was loose. Additionally, the contact received notifications of NHTSA Campaign Numbers: 25V058000 (Service Brakes, Hydraulic) and 25V595000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that the instrument panel was blank at start-up. ... Read more
Incident date: Dec 5, 2025
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the brake, cruise control, and ABS warning lights illuminated. The contact stated that the cruise control and ABS failed to function as intended. The contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. In addition, the contact stated that a beeping sound was ... Read more
Incident date: Dec 5, 2025
The contact owns a 2024 Toyota Tundra. The contact stated that while driving in inclement weather, the rearview camera became inoperable, and moisture was visible in the displayed image. The contact also stated that while driving at 50 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle did not need to be restarted. The contact received notification of NHTSA Campaign Numb... Read more
Incident date: Aug 5, 2025
Headlight shut off when truck slows down
Incident date: Dec 3, 2025
The contact owns a 2013 Toyota Rav4. The contact stated that large pieces of paint had separated from the hood and contacted the front windshield while driving, creating a visibility hazard for the driver. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 120,000.
Incident date: Dec 3, 2025
My 2020 Toyota Camry SE suffered a sudden and premature transmission failure at only 114,000 miles. I am a college student and I cannot afford a major repair like this on top of my monthly car payment. The car began showing hesitation and sluggish acceleration on cold starts for a few months, but then suddenly went into limp mode with the Check Engine and Traction Control lights on. The screen dis... Read more
Incident date: Dec 3, 2025
My 2020 Toyota Camry SE suffered a sudden and premature transmission failure at only 114,000 miles. I am a college student and I cannot afford a major repair like this on top of my monthly car payment. The car began showing hesitation and sluggish acceleration on cold starts for a few months, but then suddenly went into limp mode with the Check Engine and Traction Control lights on. The screen dis... Read more
Incident date: Aug 1, 2025
While driving home after work on the interstate, I was quite startled to see a large popup on the vehicle's main screen; initially I thought it might be some sort of vehicle-problem, but it was a large advertisement for free access to SiriusXM for a limited time. The ad covered the screen and was quite jarring while driving in traffic. In order to close it, I pressed a red X in the upper corner.... Read more
TOYOTA
HIGHLANDER
(2020) — UNKNOWN OR OTHER
Dec 4, 2025
Incident date: Nov 10, 2025
Sirius XM advertizing obscures the entire screen making car data and navigation unavailable unless a driver takes their eyes of the road to press a tiny X on a corner. There are some offers when I bought the care where I had to shut the car off to get the ad to disappear. I do not want to have driver distraction from Ads that could lead to an accident or have me pull over in traffic to shut of... Read more
Incident date: Dec 2, 2025
Vehicle stops driving ; states to put in park and restart - recently happened while at airport picking up family ; called jeep, Stellanis, dealership - no help - active recall - requested buy back - crickets since. ; had happened as well in past - at dealership for 3 days - was told corrected. Still happening
Incident date: Dec 2, 2025
The vehicle illuminated the Malfunction Indicator Lamp (MIL) and stored DTC P26CB71 – Electric Water Pump Speed Stuck. The dealer confirmed the electric coolant pump actuator is mechanically stuck and requires replacement at a quoted cost of $1,257.81. Toyota official TSB-0323-17 (published December 8, 2017) explicitly states that this exact repair for DTC P26CB71 is covered under the Toyota Fe... Read more
Incident date: Dec 2, 2025
The vehicle illuminated the Malfunction Indicator Lamp (MIL) and stored DTC P26CB71 – Electric Water Pump Speed Stuck. The dealer confirmed the electric coolant pump actuator is mechanically stuck and requires replacement at a quoted cost of $1,257.81. Toyota official TSB-0323-17 (published December 8, 2017) explicitly states that this exact repair for DTC P26CB71 is covered under the Toyota Fe... Read more
Incident date: Nov 17, 2025
I am reporting a serious safety issue with my 2021 Ram 2500 (VIN: [XXX] ). The truck has experienced three separate transmission failures within a few months. Each time the transmission was replaced, the vehicle failed again shortly afterward. At one point, the dealership returned the truck to me without transmission fluid, causing additional internal damage and creating an extreme safety risk. I... Read more
Incident date: Nov 17, 2025
I am reporting a serious safety hazard involving a 2010 Toyota Camry purchased from GA Carz 4 Less, LLC through the GovDeals.com platform. The seller provided no disclosures of mechanical issues. Immediately upon receiving the vehicle, it exhibited violent engine knocking, shaking, heavy oil leakage, and repeated engine shutdowns. Two certified mechanics inspected the vehicle and confirmed that th... Read more
Incident date: Dec 4, 2025
Was driving along at approximately 25 mph and had a major sudden failure of the right rear tire
TOYOTA
CROWN SIGNIA
(2025) — POWER TRAIN
Dec 4, 2025
Incident date: Dec 15, 2024
The car has 3000 miles on it and the CV joints have failed. Every time I turn the car makes a clicking sound.
TOYOTA
RAV4 PRIME
(2021) — ENGINE
Dec 4, 2025
Incident date: Dec 2, 2025
Reduced engine power warning light came on at approximately 7600 miles on our new 2025 Yukon xl. Dealer inspected and ultimately decided the engine needs to be replaced due to crankshaft end play out of spec. This is a know GM issue. Incorrect thrust bearing was installed from the factory. Gm did not inform us of this issue. This could have resulted in catastrophic engine failure and cause to be s... Read more
TOYOTA
RAV4 PRIME
(2021) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 4, 2025
Incident date: Dec 2, 2025
During snowy but manageable conditions, the brake system on my 2021 RAV4 Prime SE failed to respond, and the vehicle did not decelerate when I pressed the brake pedal. A “Pre-Collision System Malfunction” warning appeared shortly before impact. I was unable to steer away despite attempting an evasive turn. The vehicle collided with the car in front of me, and the airbags did not deploy. I wa... Read more
Crash
TOYOTA
RAV4 PRIME
(2021) — AIR BAGS
Dec 4, 2025
Incident date: Dec 2, 2025
During snowy but manageable conditions, the brake system on my 2021 RAV4 Prime SE failed to respond, and the vehicle did not decelerate when I pressed the brake pedal. A “Pre-Collision System Malfunction” warning appeared shortly before impact. I was unable to steer away despite attempting an evasive turn. The vehicle collided with the car in front of me, and the airbags did not deploy. I wa... Read more
Crash
Incident date: Dec 3, 2025
MY 2020 5.3 L GMC AT4 IS EXPERIENCING LOSS OF POWER WITH BUCKING & STALLING. CYLINDERS ARE NOT ACTIVATING WHEN CALLED CHECK ENGINE LIGHT IS FLASHING, IT STARTS ROUGH AND MAKES NUMEROUS NOISES AT VARIOUS SPEEDS, AS WELL AS AT IDLE. SO I BROUGHT MY VEHICLE TO MY LOCAL AUTO REPAIR SHOP. OUR MECHANIC FOUND TWO FAILED FUEL INJECTORS AND A FAILED THROTTLE BODY. THEN THE LOUD KNOCKS IN MY BLOCK FAILED ... Read more
Incident date: Sep 12, 2025
Car infortainment system producing annoying and distracting advertisements while driving, overriding the the entire infotainment system and requiring human intervention that distracted me and almost caused an accident. No driver should have to deal with forced fucking ads while operating a vehicle, what fucked up dystopia are we living in?
TOYOTA
SEQUOIA HYBRID
(2023) — ENGINE
Dec 4, 2025
Incident date: Jul 1, 2024
My daughter and I are leasing our Toyota Rav4 almost paid off. Our last 2 oil changes done by professional the engine has burned off the oil in between the oil changes. I seen multiple complaints for this same issue for other owners and that there's not been any recalls only investigations. I read 1 person their engine caught fire. I'm disabled if what happened to that person's family happened to... Read more
Incident date: Nov 23, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The c... Read more
Incident date: Aug 13, 2025
The contact owns a 2025 Brinkley RV Model Z. The contact stated that while the RV was parked in the driveway, the contact heard popping sounds coming from the RV. The contact then noticed there were sparks coming from under the RV before it caught fire. The contact put out the fire with a hose. The contact stated that the fire started on the driver's side rear wheel. The fire department arrived a... Read more
Fire
Incident date: Dec 4, 2025
Engine overheating light comes on, car leaking fluid. Possible radiator or radiator hose. Unsafe to drive breaks are squeaky and bad.
Incident date: May 22, 2022
Started having issues with 10R80 transmission at 40k then a complete replacement at 53k, nothing but continued problems, now back at shop a week later for knocking and transmission.
Incident date: Dec 3, 2025
Car has 77,593 miles. The oil light came on only at idle. Immediately hauled to dealership and was told it was a faulty pressure switch and not covered by the warranty even though its part of the powertrain and the earlier models had the same problem and were extended. Should I expect every 77,000 miles or so to have to spend $1700? The tech said no because they are replacing the known faulty swit... Read more
Incident date: Dec 3, 2025
Car stalls from stop during acceleration. There are times when there is no response from throttle.
Incident date: Dec 3, 2025
Car stalls from stop during acceleration. There are times when there is no response from throttle.
Incident date: Jan 1, 2022
Hood/cowling along the windshield allows water to leak under the hood of the vehicle and wets the coils and plugs causing the engine to mis fire and shutter violently. This engine mis fire and sudden lack of power can cause the vehicle to obstruct the flow of traffic resulting in an accident. Problem was reproduced by the dealer and they replace coils, plugs, and installed an accessory engine cov... Read more
Incident date: Dec 3, 2025
The contact owns a 2017 Acura MDX. The contact stated that while driving at 50 MPH, the transmission system error message displayed. The contact pulled over to the right side of the road and turned off, and attempted to restart the vehicle however, the vehicle failed to respond. A local dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and it was determined that the trans... Read more
Incident date: Dec 3, 2025
Tundra has had and has throttle lag. Lag is so noticeable that other drivers notice. Following lag is a burst of power causing a jerk and or lunge forward. This is after a long pause. Happens on a roll, or start-stop situation. My truck has had the toyota tsb applied a long time ago.
Incident date: Dec 3, 2025
Tundra has had and has throttle lag. Lag is so noticeable that other drivers notice. Following lag is a burst of power causing a jerk and or lunge forward. This is after a long pause. Happens on a roll, or start-stop situation. My truck has had the toyota tsb applied a long time ago.
Incident date: Nov 1, 2025
while in cruise control and going up a incline or a hill The EPC light will come on and the car will start lugging down very badly and have no power, they've said vehicle has done this for a year now and we have not been able to get any kind of acknowledgment of it from another dealership or the actual company I've said make and model of vehicle Volkswagen Passat
Incident date: Dec 3, 2025
eTorque system is failing. Last week when stopped for a red light my truck stalled and would not advance when I applied the accelerator once the light turned green. My vehicle is supposed to ¨wake up¨upon touching the accelerator after going on ¨sleep mode¨whenever stopped. This did not happen and I was nearly rear ended by the vehicle behind me when my vehicle did not engage properly when app... Read more
Incident date: Dec 3, 2025
The 2016 Toyota Frame Rust Settlement (Burns v. Toyota Motor Sales, U.S.A., Inc.): This $3.4 billion class action directly addresses premature corrosion in 2007–2008 Tundras (and similar models). It claims Toyota “knowingly failed to apply adequate rust protection,” leading to frame perforation despite later treatments like HOF. The settlement’s “recurrent perforation” clause applies ... Read more
Incident date: Dec 1, 2025
The 2016 Toyota Frame Rust Settlement (Burns v. Toyota Motor Sales, U.S.A., Inc.): This $3.4 billion class action directly addresses premature corrosion in 2007–2008 Tundras (and similar models). It claims Toyota “knowingly failed to apply adequate rust protection,” leading to frame perforation despite later treatments like HOF. The settlement’s “recurrent perforation” clause applies ... Read more
Incident date: Dec 1, 2025
Vehicle hesitates to accelerate from stop or slow roll when pedal is engaged. This hesitation nearly caused a collision when attempting a left-hand turn in heavy traffic. Problem can be reproduced easily and is exacerbated when on an incline. It has not been confirmed by dealer or service center. Occurs regardless of whether auto start/stop feature is enabled or not. Putting transmission in "S" mo... Read more
Incident date: Dec 1, 2025
2015 Jeep Wrangler Sahara, 3.6L, V6. Vehicle suddenly goes into “limp mode” while on highway due to bad ABS brake control module. Mopar replacement part number 68259556AD, but it is on back order nationally for over a year. Jeep dealer will not take to fix. Chrysler Dodge doing nothing about it, forcing owners to drive vehicles without ABS or traction control. This is not right with cu... Read more
Incident date: Nov 28, 2025
The infotainment screen pushes ads for Sirius XM even while the car is in motion. This is where the GPS is located and it gets blocked from the ads. It causes me to drive distracted in order to clear away the ad to allow the GPS to work again making me more likely to get into an accident. There is no way to disable the ad feature either.
Incident date: Nov 28, 2025
While starting to accelerate from a stop whether it is going straight or turning the truck hesitates and takes multiple seconds to start accelerating leading to a potentially dangerous situation especially when turning and you can't get out of oncoming traffics way. Also when at a slow roll trying to accelerate the truck just does not apply any power for multiple seconds delaying movement and pote... Read more
Incident date: Nov 28, 2025
While starting to accelerate from a stop whether it is going straight or turning the truck hesitates and takes multiple seconds to start accelerating leading to a potentially dangerous situation especially when turning and you can't get out of oncoming traffics way. Also when at a slow roll trying to accelerate the truck just does not apply any power for multiple seconds delaying movement and pote... Read more
Incident date: Dec 12, 2024
While driving my 2013 BMW X3 xDrive28i under normal conditions, a “drivetrain malfunction” warning suddenly appeared, immediately followed by a “low oil pressure” warning. Within seconds, the engine lost all power and shut off completely while the vehicle was in motion. I had to coast and steer the car off the roadway and push it to safety with the help of others. My safety and the safety ... Read more
Incident date: Mar 22, 2022
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 60 - 65 MPH, the driver's side B-pillar trim became loosened. The vehicle was not repaired. The contact stated that on a separate ... Read more
Incident date: Mar 22, 2022
When trying to accelerate from a stop this truck lags and hesitates to the point of stalling almost when pulling into or crossing traffic. I have been in many near miss collisions due to the hesitation and lack of response. This has been going on since I’ve owned the truck in 22 and the dealership failed to address it or even acknowledge it.
Incident date: Mar 22, 2022
When trying to accelerate from a stop this truck lags and hesitates to the point of stalling almost when pulling into or crossing traffic. I have been in many near miss collisions due to the hesitation and lack of response. This has been going on since I’ve owned the truck in 22 and the dealership failed to address it or even acknowledge it.
Incident date: Dec 31, 2023
The contact owns a 2018 Nissan Rogue. The contact stated that upon taking the vehicle for the State Inspection, the contact was informed that two unknown sensors had failed. An independent mechanic reset the unknown sensor codes and advised the contact to return after 100 miles. The contact followed the instructions and returned to the State Inspection; however, the contact was informed that the f... Read more
Incident date: Dec 31, 2023
The vehicle experiences throttle lag/hesitation when going from a stop. At stop lights or when at a complete stop when you apply gas there is a good amount of hesitation before the engine moves. I found this is dangerous because the warmer the vehicle is the more I expirience it. Very concerning when trying to move out of traffic, when making left and right turns at intersections. There has not be... Read more