Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Feb 17, 2026

Car into a brick wall, hit on front passenger side at 15 mph no airbag deployed.

Crash

Incident date: Mar 2, 2026

Vehicle: 2018 Ford Escape SE, 1.5L EcoBoost, 130,000 miles Problem: Coolant intrusion into cylinder 2 has caused engine misfires, rough starting, check engine light, and the engine now requires replacement. Circumstances: The failure occurred suddenly. The vehicle was properly maintained and regularly serviced. Safety concern: Coolant intrusion can lead to sudden engine stall and loss of power, cr... Read more

Incident date: Mar 8, 2026

Transmission harsh and delayed gear engagement, sometimes it won’t shift unless it’s done manually, few times it didn’t shift even though I shifted manually, I had to increase engine speed to about 5000 RPM so it shifts, transmission goes into neutral when trying to to accelerate while it’s in drive and intermittent vibration caused by hydraulic circuit pressure issues, I’ve had the vehi... Read more

Incident date: Jan 1, 2023

2021 Polestar 2, consistently the rear back up camera fails to display. In my case the issue did not occur until my car was updated past 3.2.8. The issue is caused by extremely dated hardware. The processor, and memory are insufficient for the more modern software that is being released. I also believe this is why my car will slam on the brakes in reverse when there is no object behind the car whi... Read more

Incident date: Mar 8, 2026

Pulled into parking space. Applied brakes and came to a complete stop. Could hear engine revving up.. Thought ok, that gas pedal seem to be pressed. Look at my foot wasn’t pressing the pedal. Looked at floor mats. It was laying flat on floor, not manipulating the pedal. I thought what’s happening? And lifted foot off brake ever so slightly and car jumped 6 inch high curb and hit the building..... Read more

Crash 1 injured

Incident date: Mar 7, 2026

Primary Symptom: Pronounced, abnormal vibration felt specifically through the driver or passenger seat frame and floorboard. Operating Conditions: Vibration starts at 45 mph and is most severe between 55-65 mph. Also can be felt at idle when vehicle is in P or N or D. Safety Risk: Distracts the driver from road conditions and the vibration seems to be getting worse over time.

Incident date: Mar 6, 2026

While driving, I attempted to depress my clutch pedal in order to bring my vehicle to a stop. My clutch pedal only went halfway to the floor. I was able to force it down to the floor using a higher than usual amount of force. After bringing my vehicle to a stop I inspected my clutch pedal and found that it had side to side play resulting from a cracked weld where the clutch pedal was welded to a s... Read more

Incident date: Oct 6, 2025

Engine caught on fire while driving down the hhighway in SC. Vehicle was towed to Fred Anderson KIA of Greer & has since been sold by them after sitting in their lot for almost 3 years. I was driving down the highway not knowing my car was on fire. I only pulled off at the exit because my son, who was in the car behind me, had called to tell me he needed to use the facilities at the next exit. I... Read more

Fire

Incident date: Oct 6, 2025

2020 Chevrolet Traverse vehicles may experience a loud, rumbling exhaust leak caused by a failing front exhaust pipe bracket weld, frequently noted in complaints. While special coverage exists for other model years, 2020 owners are experiencing similar issues, with some reports suggesting it may not be covered under the same official, extended recall. My vehicle is experiencing the same issues th... Read more

Incident date: Oct 6, 2025

When stopped, my 2025 Honda Odyssey often fails to restart after the auto-idle stop engages. The engine stops, and fails to restart, and lights flash on the screen. I have to then turn the car all the way off, and on again, a process that can take upwards of 15 seconds. The issue happens daily. It will happen on the highway. Additionally, the button to disable the auto-idle engine stop is unr... Read more

Incident date: Dec 13, 2025

I own a 2013 Ford Fusion SE with a 1.6L EcoBoost engine. Prior to the incident, the vehicle displayed a “Check Charging System” warning and the engine overheated. After parking the vehicle and shutting it off, a fire started under the hood in the engine compartment. The fire occurred shortly after the overheating warning and while the vehicle was not running. The fire appeared to originate in ... Read more

Fire

Incident date: Mar 7, 2026

UConnect screen is out. Started glitching but now it is completely black yet the touch part of it is responsive?? Now if only i could remember EXACTLY where everything is located and in what order.. haha. Not. Also I have no backup camera view, not being able to see what temp my ac/heat is at or which mode it is on. What time is it even? How do i turn on the passenger heated seat for my daughte... Read more

Incident date: Feb 22, 2026

Vehicle startered to deccelerate and lose engine functionality while I was going 60mph on the freeway. Had to involuntarily stop in traffic. No system warnings were on or lights. After the incident mechanic saw a head gasket failure just as other models and coolant had leaked into cylinder two. Seems to be a recurring problem with these models .

Incident date: Feb 22, 2026

While driving down the highway I went over a bridge joint and my sunroof suddenly exploded sending glass both into and off the back of the vehicle. I was able to find the moment of the explosion on my rear dashcam (saw the falling glass) and checked the front dashcam for any evidence of an object that would have impacted and did not find any. Neither I or my two passengers saw an object hit. The f... Read more

Incident date: Oct 1, 2025

While driving on the interstate at highway speed, my 2017 Hyundai Tucson lost power without any warning lights or prior symptoms. The vehicle experienced an immediate loss of propulsion while I was traveling in traffic, creating a dangerous situation because surrounding vehicles were also moving at highway speed & I had to quicky maneuver the vehicle to the shoulder with no power. The vehicle had ... Read more

Incident date: Jul 5, 2024

Heavy vibration of entire vehicle when in reverse. Occasional lack of power when accelerating. Issues with the transmission occasionally failing to shift gears.

Incident date: Jan 16, 2002

Driver side rear upper fender scoop came off at highway speeds.

Incident date: Jan 4, 2026

I was driving 55 miles an hour on an Expressway. And suddenly my truck just shut off.The brake became very hard unable to break very scary situation for me and my children. Engine power was reduced and would not start, many errors came up. The vacuum pump failed, which also caused the cam shafts to fail.The vacuum pump exploded into pieces and sent metal into my engine.

Incident date: Mar 4, 2026

The headlights failed their soldered incorrectly. It looks like a child did it. The back camera has yet to work since shows black screen, and then the lane Assistant shuts off in the middle of the road and there’s nothing blocking it. lights went out and kept going out no matter how many times I replaced the bulb when I was on the highway. I took it into Firestone and they stated that the compan... Read more

Incident date: Mar 4, 2026

Recall number N192211320 ( Left Front Lower Control Arm Ball Joint Not Seated ) Chevrolet is refusing to fix this issue, saying that it's not a safety recall. This issue can effect the steering control and its very evident thats its a safety issue. They're saying this recall expires with the base warranty. This is a clear attempt to circumvent the law, by not classifying this as a safety issue.

Incident date: Mar 6, 2026

1. Component/system that failed/malfunctioned — Braking system (electronic parking brake and brake control modules) combined with electrical/communication defect preventing storage of diagnostic trouble codes (DTCs). Vehicle available for inspection upon request. 2. How safety was put at risk — Repeated "Park Brake Fault – Service Now" and "Brake System Fault" warnings on dash while driving ... Read more

Incident date: Dec 5, 2025

When driving the transmission acts like it goes into neutral the it down shifts into 4th gear from 6th gear at highway speeds. They did do a reprogramming recall but the problem is still there after replacing the parts they said were bad

Incident date: Oct 7, 2025

I have several different things going on. First of all my rear turn signals do not work, nor do my rear hazard lights. I've taken it to a mechanic who has extensively looked at this and has determined that it's the body control modular and is suggested replacement. I have been waiting for several months for this part to come in but he keeps telling me it's on back order. Also, my radiator fan/asse... Read more

Incident date: Mar 6, 2026

2021 Kia Telluride experienced sudden engine failure at approximately 120,000 miles. The failure occurred without any prior warning. There were no oil warning lights, dashboard alerts, or other indicators of low oil or engine malfunction before the engine failed. After inspection, the mechanic found no oil on the dipstick and discovered metal flakes in the engine and oil filter, indicating severe... Read more

Incident date: Mar 4, 2026

Odometer Fraud. The contact owns a 2015 Honda Civic. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of the purchase, the mileage was 63,000, and at the time of registration, it was discovered that the mileage was 248,000.

Incident date: Nov 23, 2025

Vehicle is experiencing sudden loss of drive power without warning. There is no error code, nor dashboard indicator (check Eng, etc.). It suddenly just loses power - engine still running. This loss of motive-power safety condition is identical to the fuel pump cavitation issue, consistent with the NHTSA recall 23V630000. My VIN is currently not on the recall, but was manufactured exactly in t... Read more

Incident date: Feb 13, 2026

Painting chipping on front top car... Seatbelt don't fasten all the time...Lights are dim.

Incident date: Feb 27, 2026

System failures with lights and warnings include: hill start assist, All wheel drive fault, precollision assist, advanctrac. Rear differential and AWD module had to be replaced. Car has 57,000 miles on it and is a 2020. Safety is put at risk with a failing rear differential. There were minor vibrations that could've turned into wheel lock. All of the different drive modes were unavailable, and wit... Read more

Incident date: Feb 27, 2026

Incident date: Mar 4, 2026

2021 Silverado tailgates often stop working due to a faulty, corroded electronic switch caused by water intrusion. A major 2020-2024 GM recall exists for this, which can cause unexpected opening. Check for corrosion in the tailgate switch/connector, a pinched wiring harness, or check for a blown fuse. This is the 2nd time my truck is at ganley Chevy in Cleveland Ohio. They already fixed 1 ro... Read more

Incident date: Mar 1, 2011

The contact owned a 2016 Jeep Cherokee. The contact stated that twenty minutes after her husband parked and turned off the vehicle in a parking lot, the vehicle caught fire while unoccupied. There was no warning light illuminated. The contact stated that she noticed sparks coming from beneath the rear driver's side taillight before the vehicle caught fire. The fire consumed half of the vehicle, c... Read more

Fire

Incident date: Mar 1, 2026

The suv pulls hard to the right when accelerating and has almost driven me off the road. it does it at random times and its super dangerous

Incident date: Mar 6, 2026

The suv pulls hard to the right when accelerating and has almost driven me off the road. it does it at random times and its super dangerous

Incident date: Mar 4, 2026

Tailgate control module damaged by water leaking from faulty rear body seam seals on left top of vehicle Doors would lock and unlock on their own while driving and tailgate signaled it was open but never unlatched Manual tailgate opening/closing did not work at all Constantly beeped when unlocked and alarm went off randomly All electrical activity drained battery and made vehicle undriveable; tow ... Read more

Incident date: Dec 8, 2025

The contact owns a 2020 Ford F-450. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Mar 6, 2026

Water enters headlamp assembly causing a he assembly to fail. Failed assembly ruins control module. Ruined control module disables multiple safety features (7 errors code show upon failure). Root cause is a faulty seal from original manufacturing. Manufacturer has corrected the faulty seal but did not issue safety recall leaving owners with defective and unsafe equipment as well as hefty repair bi... Read more

Incident date: Feb 6, 2026

I need repair my car because i have recall battery hybryd i m scare driving my vehicles With my family I need Loaner car from Dealer

Incident date: Mar 4, 2026

The engine continues to have a burning smell or rotten egg smell at high speeds, the car continues to hesitate when taking off from a red light like it is going to shut off and then jumps forward, and the engine continues to lag as does the battery or power when turning on the vehicle most mornings. I have brought the car in several times to the dealership and due to there being no codes showing, ... Read more

Incident date: Jun 10, 2025

My vehicle started making a weird noise and when I took it to the shop, they told me my crankshaft has gone bad and I was lucky I caught it before the entire engine blew

Incident date: Dec 20, 2023

Odometer Fraud. The contact purchased a 2007 Chevrolet Tahoe. The vehicle was purchased from a private seller. At the time of the purchase, the odometer was reported at 137,900. The vehicle was purchased on February 28, 2026. The vehicle was taken to O’Reilly’s for a service appointment. The contact was provided with a maintenance report, which indicated that the next maintenance service was r... Read more

Incident date: Mar 3, 2026

I previously had major issues and recall 23V534000 fixed on my 2017 Kia Niro. I had issues again and took it to the local Kia dealership in Wichita, KS. They found a leak in a seal causing fluid to leak on to the clutch actuator. The service tech indicated it is related to the recall. I have spoken with Kia customer service escalations on multiple occasions. Originally they stated it was related t... Read more

Incident date: Jan 21, 2026

The contact owns a 2024 Nissan Rogue. The contact stated that while using the key fob to unlock the vehicle, the vehicle failed to open unless the key fob was nearby the front driver's side exterior door lock button. The contact stated that while idling, the steering wheel locked up on one occasion, and on another occasion, the vehicle lunged forward while depressing the brake pedal. Additionally,... Read more

Incident date: Mar 4, 2026

The vehicle was being driven on a city street when it suddenly felt sluggish and lost acceleration ability. It would not drive above 43mph in a 50mph zone. The display showed the error "Check electrical vehicle system". After getting home a mile away and turning it on, driving was tested again after about 30 minutes. Upon entering drive mode, it beeps rapidly and displayed "Stop vehicle and check ... Read more

Incident date: Mar 4, 2026

To Whom It May Concern, I am writing to formally complain about an ongoing issue with my 2024 Kia Telluride, which has experienced four separate windshield cracks in a little over two years of ownership. This frequency is excessive and well beyond what I would consider normal wear and tear for a vehicle of this class and price point. Each incident occurred during routine driving conditions, such a... Read more

Incident date: Feb 12, 2026

OnStar Telematics module is defective and keeps draining the battery causing the need for multiple jump starts. The problem has been confirmed by Don Hewlett Chevrolet Buick on March 5th, 2026 and was told that the part is on backorder and that there is no ETA.

Incident date: Mar 15, 2023

I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision. During an insurance claim handled by Tesla Insurance Company, a repair estimate from a Tesla-preferred repair facility was used to declare the vehicle a total loss. However, a manufacturer-owned repair facility estimate would be significantly lower and could make the vehic... Read more

Crash 1 injured

Incident date: Mar 5, 2026

The contact owns a 2020 Toyota Supra. The contact stated that while attempting to start the vehicle with the Push-to-Start button, the vehicle hesitated while starting. A message that the engine was overheating was displayed. The contact stated that the vehicle was idling in Low Power Mode while at a stoplight, and the vehicle hesitated while accelerating with the accelerator pedal depressed. The ... Read more

Incident date: Feb 2, 2026

On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency braking system needs service.” The battery warning light was also on. The vehicle would not start init... Read more

Crash

Incident date: Jan 10, 2026

Hi, was driving Vehicle GMC 1500 Denali, vehicle Lost power, all Lites lite up on Dashboard, Vehicle Just lost power and i swerved off Road and sideswiped a Plant Holder on side of Road, damaging side passenger Rear door. I bought the truck to GMC Rvc and they said vehicle Blew Cam shaft and Lifters. I explained to them I'm very concerned for others safety in these Vehicles with the 6.2 Engine. So... Read more

Crash

Incident date: Feb 26, 2026

Component Failure & Inspection: The rear windshield glass spontaneously imploded/shattered. This is a documented manufacturing defect involving the rear defroster grid, as detailed in Acura Technical Service Bulletin (TSB) 22-014. The vehicle and the shattered glass are currently available for inspection. Safety Risk: The glass shattered while the vehicle was occupied, spraying shards of tempered... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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