Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 140,155 complaints for TOYOTA
Incident date: Dec 1, 2025
The contact's friend owns a 2026 Buick Envista. The contact stated that while driving 5 MPH into a parking lot, the vehicle stopped unexpectedly. The contact stated that the vehicle jolted as if the vehicle was in a crash. The steering wheel was unresponsive while attempting to turn to the left or the right, and the front wheels failed to respond as intended. After stopping the vehicle, the ABS an... Read more
Incident date: Feb 17, 2026
The vehicle motor goes out with no indication that anything’s going to happen. It does this a different stages of miles. Mine happened when I was passing someone on the high way. It just shut off
Incident date: Feb 1, 2026
Recall maintenance with regard to NHTSA ID Number: 19V515000 for a Purge Valve was completed 1/9/2025. Starting in October 12, 2025, driving on the freeway, a large "bang" was felt/heard. I pulled over, the dust cover under the car had ripped partially off and took a portion of my grill trim with it. The car still ran perfectly fine, so I continued the mile and a half to my house. I did not see a... Read more
Incident date: Aug 3, 2025
On [XXX], I was involved in a serious motor vehicle collision in Arkansas while driving my Dodge Challenger. The crash was severe enough that the vehicle was declared a total loss. Despite the severity of the collision and significant front-end damage, none of the airbags deployed at any point during the crash. As a result of the collision and the failure of the airbag system to deploy, I sustain... Read more
Crash
1 injured
Incident date: Feb 1, 2026
I am filing a complaint regarding an unresolved safety recall affecting my 2016 Range Rover Sport TDV6, VIN: [XXX] . This vehicle is subject to Recall D019 (NHTSA Recall 25V-514). Despite the recall being issued, I have contacted the dealership multiple times and have repeatedly been told that the remedy or required parts are not yet available. There has been no clear timeline provided for when th... Read more
Incident date: Feb 1, 2026
I am filing a complaint regarding an unresolved safety recall affecting my 2016 Range Rover Sport TDV6, VIN: [XXX] . This vehicle is subject to Recall D019 (NHTSA Recall 25V-514). Despite the recall being issued, I have contacted the dealership multiple times and have repeatedly been told that the remedy or required parts are not yet available. There has been no clear timeline provided for when th... Read more
Incident date: Feb 1, 2026
The panoramic roof on the 2018 Camry XSE is stuck in the vented position and will not close. This is a known issue with this car and year, as well as other years. Window makes loud noises when trying to close and just remains open with no other way to manually close it.
TOYOTA
GRAND HIGHLANDER
(2024) - ELECTRICAL SYSTEM
Mar 10, 2026
Incident date: Mar 6, 2026
Vehicle has an active safety recall where the rear hatch may open while driving. Manufacturer states there is no remedy until August 2026, making the vehicle unsafe to operate. I am still making loan and insurance payments on a vehicle that cannot safely be used due to the recall.”
TOYOTA
GRAND HIGHLANDER
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 10, 2026
Incident date: Mar 6, 2026
Daughter was driving the car when she approached a stop sign the electronic emergency brake engaged while the vehicle was still moving. This caused the vehicle to stop suddenly. She had to manipulate the electronic switch several times to disengage the brake to get the vehicle to move. Luckily this was in a rural town with little traffic.
TOYOTA
GRAND HIGHLANDER
(2024) - EXTERIOR LIGHTING
Mar 10, 2026
Incident date: Mar 6, 2026
Driver side Daytime Running Light (DLR) went out without warning. Another motorist notified me. Fixing requires the entire headlamp assembly to be replaced and the part, alone, is over $1,100.
TOYOTA
RAV4 PLUG-IN HYBRID
(2025) - POWER TRAIN
Mar 10, 2026
Incident date: Mar 8, 2026
The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known proble... Read more
Incident date: Mar 9, 2026
the vehicle developed a extremely hard down shift and then a check engine light came on. the vehicle went into limp mode, took the vehicle to local diesel mechanic and i was informed that the transmission was bad and had to be replaced, while replacing the transmission i was also told the transfer case was making noise and needed to be replaced. this happened in November of 2025 and the parts are ... Read more
TOYOTA
PRIUS PRIME
(2018) - POWER TRAIN
Mar 10, 2026
Incident date: Jan 9, 2026
The contact owns a 2019 Ford Escape. The contact stated that while coming to a stop, there was an abnormal clanking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the flex plate had failed and needed to be repaired. The vehicle was not repaired. The dealer was contacted. The... Read more
Incident date: Mar 1, 2026
The antilock brake system locked up causing me not to be able to stop the vehicle .The shift gear froze up .When I put my foot on the brake pedal it was frozen, I could not control the pedal Also the shift level gear did not work presenting a safety hazard when I tried to put it in park. The Sudden Transmission Downshift which was a safety recall happened There were no warning lamps or lights pr... Read more
Crash
1 injured
Incident date: Mar 1, 2026
The antilock brake system locked up causing me not to be able to stop the vehicle .The shift gear froze up .When I put my foot on the brake pedal it was frozen, I could not control the pedal Also the shift level gear did not work presenting a safety hazard when I tried to put it in park. The Sudden Transmission Downshift which was a safety recall happened There were no warning lamps or lights pr... Read more
Crash
1 injured
TOYOTA
RAV4 PRIME
(2023) - VEHICLE SPEED CONTROL
Mar 10, 2026
Incident date: Jan 10, 2026
The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal. Immediately afterward, the vehicle suddenly accelerated forward approximately 75 feet. The driver attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to respond. The vehi... Read more
Crash
1 injured
Incident date: Mar 9, 2026
I am filing this complaint regarding misleading and inconsistent safety labeling on the Nuna REVV convertible car seat. The car seat’s physical sticker, the Nuna website product page, and the user manual all contain conflicting information about the height and weight limits for different installation configurations (vehicle belt vs. lower anchor, rear-facing vs. forward-facing). Specifically: ... Read more
Incident date: Mar 9, 2026
I am filing this complaint regarding misleading and inconsistent safety labeling on the Nuna REVV convertible car seat. The car seat’s physical sticker, the Nuna website product page, and the user manual all contain conflicting information about the height and weight limits for different installation configurations (vehicle belt vs. lower anchor, rear-facing vs. forward-facing). Specifically: ... Read more
Incident date: Mar 9, 2026
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver... Read more
Incident date: Mar 8, 2026
The dealership has advised replacing the transmission at a cost of $11,937.77 following diagnostic code P0776 (A/T Clutch Pressure Control Solenoid Valve B Stuck Off). I believe this expense should not fall entirely on me for the following reasons: • Honda has a documented history of transmission and torque‑converter‑related issues on the 2017–2019 Ridgeline. Honda Service Bulletin 23‑07... Read more
Incident date: Feb 6, 2026
225/60R17 tire purchased new started going flat in the first week. Walmart tire said there was no warranty. Receipt says otherwise. P&M tire of Blackwell, OK found defects in the interior sidewall and told us the tire had manufacturing defects. Reported to Nexen by making an account and filing a warranty request which they denied. They keep saying we are lying to deflect blame. We have the tire, i... Read more
Incident date: Mar 7, 2026
I went to Chevy in Warwick Rhode Island a few months back after all my adaptive cruise control and lane departure stuff stopped working. They reset it and it was fine for a couple months and now it isn’t working again. I went there and they said that my camera is not getting enough power and they have seen so many of these problems happening with these trucks but still no recall. Was waiting to ... Read more
Incident date: Nov 15, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available for the recall repair. The manufacturer ... Read more
TOYOTA
HIGHLANDER
(2021) - PARKING BRAKE
Mar 10, 2026
Incident date: Jan 21, 2026
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed and accelerating to enter the highway, the parking brake activated unintendedly, and the vehicle stalled. The failure also occurred while driving 5 MPH. The contact was able to restart the vehicle. No warning light was illuminated. The contact stated that the vehicle stalled and lost automotive power on... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - ENGINE
Mar 10, 2026
Incident date: Dec 19, 2025
In 2024, the vehicle began experiencing severe jerking and drivability issues that appear to be transmission-related. We first took the vehicle to Terry Cullen Chevrolet in Southlake. The vehicle remained in the shop for months while still under warranty, yet the issue was never properly resolved. Attempts to communicate with management were largely unsuccessful, and we received little support in ... Read more
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Mar 10, 2026
Incident date: Jan 12, 2026
The check engine light is on and upon diagnostics it shows there is an issue with the EVAP purge valve. This cause the vehicle to have problems starting when refueled. Cost of the repair is around $1000 due to where the valve is.
Incident date: Mar 9, 2026
Was in an accident and no air bags deployed.
Crash
5 injured
TOYOTA
HIGHLANDER
(2023) - STEERING
Mar 9, 2026
Incident date: Oct 14, 2025
The vehicle is experiencing multiple serious mechanical failures affecting the brake system, powertrain, and steering/wheel components. The brake system produces a constant hissing sound and appears to have lost braking assist. When the brake pedal is depressed the vehicle continues to roll forward and requires excessive force to stop. The vehicle has rolled forward while braking at intersections,... Read more
Incident date: Sep 26, 2025
National Highway Traffic Safety Admin March 9, 2026 I am submitted a vehicle safety complaint regarding a 2011 Subaru that I recently purchased on [XXX]. I purchased a used 2011 Subaru Impreza from Clear Cut Auto {241 S Dupont Hghwy – New Castle, DE 1920 (302-322-2050) on [XXX] for $5,147.04. The dealership person name was Erika Fernandez which reported the car was recently dropped of by a femal... Read more
Fire
Incident date: Jan 8, 2026
I had a recall for my 2011 Jeep grand Cherokee to repair a faulty fuel pump relay causing hard starting now it’s starting to intermittently do the same thing sometimes starts right up then sometimes will crank a long time before starting. This is what it was doing before they did the recall now it’s doing it again
Incident date: Mar 9, 2026
Engine completely seized while driving.
Incident date: Mar 9, 2026
The contact owns a 2019 Ram 3500. The contact stated that while driving approximately 55 MPH, a warning light for the exhaust system illuminated, and the vehicle stalled. The vehicle was pulled over to the side of the road, and the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed, but the vehicle was not repaired. An unknown dealer was contacted a... Read more
Incident date: Feb 2, 2024
Date: March 9, 2026 FORMAL COMPLAINT: Safety Concern Regarding Unintended Acceleration** Vehicle Information: Year/Make/Model: 2021 Volkswagen Arteon VIN: [XXX] Purchased From: Clay Cooley Volkswagen (October 2024) To Whom It May Concern, I am writing to formally report a series of escalating electrical and mechanical failures regarding my 2021 Volkswagen Arteon. While the vehicle initially pr... Read more
Incident date: Feb 2, 2024
Date: March 9, 2026 FORMAL COMPLAINT: Safety Concern Regarding Unintended Acceleration** Vehicle Information: Year/Make/Model: 2021 Volkswagen Arteon VIN: [XXX] Purchased From: Clay Cooley Volkswagen (October 2024) To Whom It May Concern, I am writing to formally report a series of escalating electrical and mechanical failures regarding my 2021 Volkswagen Arteon. While the vehicle initially pr... Read more
TOYOTA
PRIUS PRIME
(2021) - UNKNOWN OR OTHER
Mar 9, 2026
Incident date: Mar 6, 2026
One week ago, I was driving on a highway, accelerating to the 65 MPH speed limit on that road, my van's accelerator completely stopped responding. Despite pumping the pedal repeatedly, I was unable to control my speed at all, and the car continued to lose speed. I had my three children in the car at the time, and given that people regularly go in excess of 70 MPH on that road, I was in danger of n... Read more
TOYOTA
SIENNA HYBRID
(2025) - VEHICLE SPEED CONTROL
Mar 9, 2026
Incident date: May 6, 2025
On July 3rd I was driving on the highway, and the Jeep went into limp mode. When it ran out of the electric charge, it didn’t switch over to the gas engine and became un-drivable. I brought it to a Jeep service center and they kept it until July 7th. They were not able to figure out why that happened, but obviously it is part of the recall.
TOYOTA
RAV4 HYBRID
(2026) - LATCHES/LOCKS/LINKAGES
Mar 9, 2026
Incident date: Mar 7, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that after driving home and parking the vehicle in the driveway, the contact later discovered that the rear tailgate had erroneously opened. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the exterior touchpad switch assembly on the rear tailgate was damaged due to water intrusion and nee... Read more
TOYOTA
RAV4 HYBRID
(2026) - ELECTRICAL SYSTEM
Mar 9, 2026
Incident date: Mar 7, 2026
The contact owns a 2022 Honda Ridgeline. The contact had received notification of an unknown recall regarding the Auto START/STOP feature. The vehicle was taken to the dealer; however, the contact was advised that the vehicle could not be repaired. The battery on the vehicle was replaced. The manufacturer was made aware of the issue; however, no assistance was provided. The contact had not experie... Read more
Incident date: Feb 6, 2026
The car engine autorestart causes all sorts of problems. We have repeatedly had the warning come on and the engine stop while at a light or paused in moving traffic. We have replaced the battery and other parts. The safety issue is that the car totally stops while in traffic and we have almost been hit multiple times as we try to restart the car. You have to put the car in park and restart the e... Read more
Incident date: Mar 7, 2026
The contact owns a 2021 Tesla Model S. The contact received notification of NHTSA Campaign Number: 22V045000 (ELECTRICAL SYSTEM, SEAT BELTS); and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.
Incident date: Jun 2, 2025
The Ford dealer where I bought this vehicle denies that there is a safety recall for this vehicle. That is Christina, Service Depart, Auto Nation Ford, Littleton, Colorado This recall states that I should not drive the vehicle until the recall has been serviced. I am unable to get Ford to honor the recall.
Incident date: Feb 26, 2026
Constant errors in dash. Cruise control fails while driving. Auto braking no longer works. Warning of other vehicles in blind spots does not work anymore. Many error in dash display regarding the camera and lkas are displayed.
Incident date: Feb 16, 2026
On [XXX], I received a warning on my 2023 IONIQ 5 that said “stop vehicle and check braking system” and the car went into “turtle mode”. I took it into the dealer for repairs and they said the issue was related to the 12V battery and returned the car to me as repaired. Then, on [XXX], I was driving the car and I got the same error message but this time the car’s brakes didn’t work. Tha... Read more
Incident date: Feb 16, 2026
On [XXX], I received a warning on my 2023 IONIQ 5 that said “stop vehicle and check braking system” and the car went into “turtle mode”. I took it into the dealer for repairs and they said the issue was related to the 12V battery and returned the car to me as repaired. Then, on [XXX], I was driving the car and I got the same error message but this time the car’s brakes didn’t work. Tha... Read more
Incident date: Mar 11, 2025
Please see attached document Tire size is , lt265/70r17
Incident date: Mar 8, 2026
Vehicle: Dodge Charger GT Recall: SABIC Side Airbag Inflator Replacement Dealer: ourisman chrysler dodge jeep ram of clarksville, maryland Date of Recall Repair: feb 27, 2026 Complaint Description: After the dealer performed the SABIC inflator recall on my Dodge Charger GT, the vehicle immediately developed new electrical failures that were not present before the repair. As soon as I picked up th... Read more
TOYOTA
SIENNA HYBRID
(2025) - ENGINE
Mar 9, 2026
Incident date: Dec 31, 1969
The contact owns a 2021 Hyundai Kona. The contact stated that while attempting to accelerate from a stop and while driving at various speeds, the vehicle stalled unexpectedly. The vehicle was coasted to the side of the road, and the vehicle was turned off and restarted, and continued driving. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was determine... Read more
Incident date: Feb 26, 2026
3/6/26 5:50 am unintended acceleration w such force pulling car toward right side n unable to stop, jumped over side walk, then stopped, it happened very fast, very scary accident, I was in shock and shaking so bad. Wknd disrupted, couldn't sleep n reliving bad experience over n over. Bringing it to the dealer 3/9/26. no damage to anybody or third party, unknown under car damage. Didn't file a re... Read more
Incident date: Apr 15, 2023
My car suddenly started making a loud noise while driving and one day , I was driving to work and my car started to lose power it won’t accelerate even thoe I was trying to accelerate my car was slowing the speed down and I had to return to my house with emergency lights because my car won’t accelerate . The next day I took my car to a collision center and they changed some of the old car part... Read more
Incident date: Feb 10, 2026
My car suddenly started making a loud noise while driving and one day , I was driving to work and my car started to lose power it won’t accelerate even thoe I was trying to accelerate my car was slowing the speed down and I had to return to my house with emergency lights because my car won’t accelerate . The next day I took my car to a collision center and they changed some of the old car part... Read more