Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Mar 20, 2026

Travel Assist option is controlled by a sensor in the steering wheel. There is no way to disable it. When the sensor malfunctions, it plays an extremely loud and repetitive beep that cannot be disabled. It’s extremely distracting while I drive and happens every 30-45 seconds.

Incident date: Mar 20, 2026

We have two forward facing car seats in the third row. When buckled according to the car seat user manuals - the seatbelts do not stay buckled. The seatbelts unbuckle while driving, creating an extremely dangerous situation for our toddlers. We take out and redo their car seats daily due to them being unbuckled while the vehicle is in motion. Our toddlers are not able to unbuckle them - so we know... Read more

Incident date: Nov 1, 2025

The contact owns a 2012 Dodge Ram 1500. The contact stated that while driving approximately 65 MPH, the check engine warning light was flashing, and the vehicle unexpectedly decelerated. While depressing the accelerator pedal, the vehicle was shaking and continued decelerating. The vehicle was pulled over to the side of the road. A certified mechanic was contacted and advised the contact to drive ... Read more

Incident date: Feb 14, 2026

GOING INTO A TURN OIL LIGHT FLASHED BRIEFLY AND CAR COMPLETELY SHUT DOWN MID TURN THIS HAPPEND 2 TIMES IN A MONTH I HAVE PREVIOUSLY LOGGED A COMPLAINT WHERE THE START STOP DID A SIMILAR SHUTDOWN IN MIDDLE OF DRIVING THIS IS EXTREMELY DANGEROUS THE ISSUE IS ALL OVER THE FORUMS ON JEEP SOMEONE WILL DIE AS A RESULT OF THIS AND NOTHING IS BEING DONE ITS A REAL LIFE SAFTEY ISSUE!!!

Incident date: Feb 14, 2026

The Integrated Charging Control Unit (ICCU), part number 36400-1XAD5, failed on my 2025 Hyundai Ioniq 5 SEL RWD at 2138 miles. The ICCU is responsible for charging the 12V auxiliary battery from the high voltage traction battery. DTC P1A9096 was recorded on 03/02/2026. When the ICCU fails, the 12V battery drains because it has no charging source. The vehicle becomes undrivable as all vehicle syst... Read more

Incident date: Mar 19, 2026

The paint is chipping and cracking and just falling off. It started on the hood now it’s going to around the windows seals and part of the roof.

Incident date: Mar 19, 2026

The paint is chipping and cracking and just falling off. It started on the hood now it’s going to around the windows seals and part of the roof.

Incident date: Mar 2, 2026

The vehicle experienced a sudden failure of the 12V battery while on the road. The car stopped completely and became inoperable. At the time of failure, there were no tail lights or proper warning indicators working, which created a very dangerous situation, especially in traffic. I was stuck on the road for about one hour waiting for a tow truck. During that time, other vehicles were honking and ... Read more

Incident date: Mar 19, 2026

ICCU failure causing the car to go into low power mode. Tow required to get the car to the dealership for repair.

Incident date: Mar 19, 2026

We are experiencing fule injector issues which causes all the systems to switch off, and has caused issues with the car starting, battery draining and issues in getting the car to accelerate. This car has only 110000 miles and should not be having issues this early.

Incident date: Mar 19, 2026

I was a front seat passenger in a 2016 Chevrolet Silverado 1500 and was properly wearing my seatbelt at the time of the incident. The vehicle struck a deer, and during the collision, the passenger seatbelt failed to properly restrain me. I was thrown forward and struck the windshield. The seatbelt did not appear to lock or tighten as expected during impact. It is unknown whether the seatbelt pret... Read more

Crash 2 injured

Incident date: Mar 19, 2026

I was driving on the highway going around a ramp when I went to press on the brakes to slow down the pedal just went to the floor and the car would not slow down, causing me to go off the road. My insurance company did an inspection and said the accident was caused by engine failure and won’t cover damage. GM did inspection said it wasn’t their fault but won’t release their inspection repo... Read more

Crash

Incident date: Mar 19, 2026

Crash

Incident date: Mar 19, 2026

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image or a black screen while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver f... Read more

Incident date: Dec 8, 2025

While driving the car the car will suddenly stop working, it will be unable to accelerate. When this happens a multitude of alerts display on the screen. The car is very dangerous to drive and I’m concerned someone may die if this car is not recalled for safety.

Incident date: Mar 19, 2026

I was merging into traffic on interstate. The car lagged as if it wasn't getting gas. I pulled over to get out of traffic. Scary situation. Please advise!

Incident date: Mar 17, 2026

I bought a 2013 Honda Civic used off the first and only owner, got it at about 98,000 miles. A month later the check airbag system light came on. Brought it to the mechanic down the road from me and it threw a B0001-13 code - driver side airbags faulty. I ran my VIN and it looks like there are no recalls, although there is an investigation into airbag deflators for cars from this year. Really fru... Read more

Incident date: Sep 19, 2024

The vehicle experienced a sudden and complete electrical failure while driving, related to the DC converter. Warning lights did appear prior to the failure; however, I was driving down a mountainous road and do not recall the exact messages. Shortly after, the vehicle shut down and lost power, causing it to roll to a stop in active traffic. At the time of the incident, I was partially in the road... Read more

Incident date: Sep 19, 2024

I hear a crackling or a popping sound coming from the windshield area as I’m driving. It is irregular and going over bumps seems to trigger it but yesterday as I was driving on a smooth highway with no vehicles nearby I heard a deafeningly loud crack sound. Then I noticed a tiny crack in the windshield. The sound was so loud that I considered it a potential accident inducing distraction as it re... Read more

Incident date: Mar 19, 2026

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (Engine and Engine Cooling) and 25V322000 (Exterior Lighting); however, the parts to do the recall repairs were not yet available. The contact stated that the brake lights were intermittently inoperable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stat... Read more

Incident date: Mar 19, 2026

Incident date: Dec 1, 2025

Engine light came on loss of power. I had to have it towed back home. A independent shop investigated the situation found coolant in the cylinder head. They found out it was a bad head gasket, which led to engine failure when going to replace the head gasket part of the cylinder wall peace was missing. I had to replace the whole engine.

Incident date: Dec 23, 2025

Receiving Front Camera Malfunction Service required warning. Also receiving pre-collision assist, adaptive cruise control and automatic emergency break system warnings. Other systems likely disabled. Found that there was a TSB issued for the same year but on the F-150. DTC's C1001:31, U3000:89, U3000:49. This issue is likely caused by faulty cable connections where condensation has caused corrosio... Read more

Incident date: Dec 23, 2025

Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Recall StatusRecall Incomplete, remedy not yet available Some (2017-2018 MY Ram xxx) vehicles may have been built with a brake hydraulic control unit ("HCU") that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performa... Read more

Incident date: Dec 23, 2025

The steering locked up and was completely unable to turn the wheel. This resulted in an accident that sent the car into a ditch. The safety recall for the steering was fixed and it failed again, in which it cost me 1700 to replace the same part again. It has AGAIN failed!!! This is extremely unsafe and should not fail on multiple occasions. This problem needs to be resolved!!!!

Crash

Incident date: Mar 19, 2002

I was parking my car slowly until it suddenly accelerated. I hit a wall and car got totaled.

Crash

Incident date: Mar 17, 2026

The car is subject to a NHTSA recall 26V073. Mercedes has scheduled warranty repair for December 31, 2026, or more than 9 months from now. Our dealer advises that the scheduled date is just a holding date; there is no assurance that the repair will occur on or before that date. Mercedes has also said in writing that "the battery replacement remedy is not yet available" and that we should compla... Read more

Incident date: Oct 17, 2025

While I was coming home from work driving up the mountain on highway 35 in Fort Payne Alabama my vehicle stopped moving and I rolled to a stop on the side of the road. I had to call a rollback and my dad so he could come pick me up. He heard the noise and knew it was the flex plate torque converter issue that Ford is having.

Incident date: Mar 4, 2026

Battery charging system cannot be used on fast chargers without potential overheating and fire, therefore, I cannot travel safely beyond my immediate area without incurring a risk to myself and others. The recall has been ongoing with empty promises of a fix since September of 2024, over 1 year and 6 months ago. So, that means this risk has been in place for much longer.

Incident date: Mar 18, 2026

Driving on highway when engine shutdown suddenly and ended up on side of highway. Had a recall done a few months back for engine rods and dealership did not replace them and stated the test passed so not necessary.

Incident date: Sep 11, 2025

On 7 March 2026 our Kia Sportage PHEV died its first time on the highway with less than 1000 miles on it. There were no warning lamps or messages before the issue happened. The car's acceleration pedal stopped working and it slammed us from 70mph to less than 20mph. It had a loud grinding noise and the check engine light came on. My family was almost hit by a semi truck because of this. The car w... Read more

Incident date: Mar 18, 2026

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 MPH, the A-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contac... Read more

Incident date: Feb 6, 2026

The contact owns a 2019 Honda Ridgeline. The contact stated that the rear-view camera was inoperable, and a black screen or a flashing screen was displayed. The contact referenced NHTSA Campaign Number: 22V867000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the... Read more

Incident date: Mar 18, 2026

The contact owns a 2018 Honda Accord. The contact stated that while driving 70 MPH in the fast lane, the vehicle experienced head gasket failure. The vehicle lost automotive power and decelerated to 5 MPH. The contact was able to pull over safely. The engine light was illuminated. The vehicle was taken to the local dealer the next day, where it was diagnosed with a misfire in cylinders #2 and #3, ... Read more

Incident date: Apr 1, 2025

Fueling issue is a known problem, which should be a recall. They even issued a bulletin about it. Fuel Tank Filling Issues (TSB 14-001-22): Affected 2018–2020 Ram 1500s built on or before June 9, 2020 (3.6L V6) or March 16, 2020 (5.7L V8), often due to a faulty rollover valve within the tank. Symptoms include the gas nozzle clicking off repeatedly, making it difficult or impossible to fill the... Read more

Incident date: Mar 10, 2026

Crash avoidance Collision system randomly goes off with no cars in front or behind it. This is extremely dangerous as it will make the car stop on its own. Lane departure does not activate until completely over center line. Another big safety issue. This is a loaner car from Carter Subaru in Shoreline WA. My car is in their shop for exact same reasons and more issues. Obviously this is a sys... Read more

Incident date: Nov 1, 2025

The contact owns a 2013 Ford Taurus. The contact stated that while driving under normal conditions, the vehicle became extremely difficult to steer, and significant physical strength was needed to turn the steering wheel. The contact referenced NHTSA Campaign Number: 15V340000 (STEERING); and associated the failure with the recall; however, the VIN was not included in the recall. The vehicle was t... Read more

Incident date: Mar 17, 2026

I was driving a 2025 Genesis GV80 loaner vehicle at approximately 65-70mph when I began to hear a loud noise and feel shaking consistent with a tire issue. A tire pressure warning appeared on the dashboard. I immediately slowed down and attempted to safely move to the shoulder of the road. While trying to pull over, the vehicles lane keeping assist appeared to resist my steering input, making it ... Read more

Crash 2 injured

Incident date: Feb 27, 2026

Description of Safety Defect: While operating the vehicle at approximately 25-30MPH and make a right turn, the vehicle experienced a sudden and total loss of power/engine stall, accompanied by a "Check Engine" light and a "Reduced Engine Power" notification. This resulted in a near-collision on a public roadway. The vehicle's steering and braking response were significantly compromised during thi... Read more

Incident date: Mar 16, 2026

Consistent with NHTSA Recall bulletin 24V444000, my truck suddenly downshifts on its own from 5th or 6th gear to 1st or 2nd gear, even at highway speeds. When that happens, the RPMs increase dramatically and the truck slows down. I have almost wrecked while driving in snow when this happens, because the rear wheels slide out of control when the transmission drops to 1st or 2nd gear. So, why isn't ... Read more

Incident date: Feb 25, 2026

The major, widely reported, 1.4-million-vehicle Ram recall regarding malfunctioning tailgates that may open while driving primarily affects 2019–2022 model year Ram 1500, 2500, and 3500 trucks, not the 2023 model year. The issue stems from misaligned striker plates that can cause the tailgate to unlatch.

Incident date: Feb 25, 2026

coolant bypass valve

Incident date: Dec 16, 2025

I own a 2017 Kia Sorento SX 3.3L V6 FWD with 68,000 miles and full documented service history. The HECU (Hydraulic Electronic Control Unit) failed, disabling the ABS and electronic stability control system. This is a known defect covered under Kia's settlement for some Sorento vehicles with identical HECU components. Despite the same defect occurring on my 2017 model, it was excluded from the sett... Read more

Incident date: Jul 10, 2021

Bought truck 0n 12/26/2025 from lot in Michigan had it transported to Missouri. First time I drive it Check Engine comes on and goes into "Limp Mode". Had it towed to GM Dealer and they say it was the high pressure fuel pump. Got it back and check engine light comes back on then goes off then back on again. Not happy at all!!!

Incident date: Mar 2, 2026

On 11.25.25, my MDX was involved in a multi-car hit and run on highway 101 SB at the Laurel Drive off ramp. The vehicle sustained two points of impact: (1) substantial front/driver side impact (2) rear-passenger side impact. Despite the severity, location of impact and speed of travel at the time of the collision, all airbags deployed except for the driver side curtain airbag. Importantly, at t... Read more

Crash 2 injured

Incident date: Mar 2, 2026

Crash 2 injured

Incident date: Mar 2, 2026

ICCU went bad. Battery warning light appeared a few hours before Vehicle stopped. Vehicle was inoperable and needed to be towed.

Incident date: Jun 10, 2025

After driving the 2025 c300 sedan and leaving it parked for an hour or two, I come back to the car and turn it on. Neither the central screen or drivers screen were operable. The engine, interior lighting, sounds, and other systems were working however all the screens were completely dead. The car had no speedometer, gear selection, park brake, A/C control, or any function. This is the second time... Read more

Incident date: Feb 22, 2026

The car had a complete engine failure at 92,000 miles. I was the second owner so this was not covered by any warranties. Well serviced and maintained vehicle.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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