Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Aug 1, 2023

The backup camera on my Transit does not work. When in reverse the screen turns blue or says camera not available. It has shown the image upside down a few times, but it never works for more than a few seconds. I just bought this vehicle in November, and it has been doing this the entire time it has been in my possession.

Incident date: Mar 25, 2026

The contact owns a 2019 Honda Accord. The contact stated that while driving at various speeds, the vehicle independently decelerated, and the brakes independently activated while the accelerator pedal was depressed. The BRAKE warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the costs. Upon further investigation, the contact related the... Read more

Incident date: Jan 7, 2026

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more

Incident date: Jan 7, 2026

The contact owns a 2022 Kia Sorento. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a blank screen. In addition, the check engine warning light illuminated. The contact stated that the failure had occurred several times. The vehicle was taken to the dealer where it was diagnosed with battery sensor failure. The contact was informed that the battery se... Read more

Incident date: Jan 7, 2026

The sliding portion of the panoramic sunroof spontaneously shattered with an explosive sound and force without provocation or impact damage occurring. We were driving at 5-10 MPH through our apartment complex, but it would have been more dangerous had we been driving at a higher rate of speed on a street or highway. My husband suffered some light scratches on his left arm, but no other injuries th... Read more

Incident date: Dec 15, 2025

I am reporting a repeated safety-related issue involving my 2021 Jeep Cherokee Overland. The vehicle has experienced ongoing engine misfires and overheating, which create unsafe driving conditions. The issue presents as follows: -Engine begins to misfire, causing rough operation and shaking. -The check engine light flashes intermittently indicating active misfire. -Vehicle performance becomes... Read more

Incident date: Jan 19, 2026

Rear camera wiring harness recall completed 11-21-25. Rear camera again intermittent black screen by end of February. Dealer says must be completely out, not intermittent before recall harness replaced again. Ever present safety danger to driver and passengers.

Incident date: Mar 23, 2026

The contact owns a 2026 Chevrolet Trax. The contact stated that while starting the vehicle, the message "Brake System Failure" was displayed. The contact turned off the vehicle, waited for a while, and then restarted the vehicle. After restarting the vehicle, the message "Steering System Not Engaged" was displayed. The contact turned off the vehicle. The vehicle was towed to the dealer, who inform... Read more

Incident date: Jan 18, 2025

Safety Hazard: Oil Pump Failure Leading to Sudden Engine Stall (BMW G05 X5) Description of Defect: The oil pump module in the 2020 BMW X5 (G05) contains internal plastic components that are prone to thermal degradation and premature failure. These plastic parts can crack or disintegrate, causing a sudden loss of oil pressure. Safety Risk: A failure of the oil pump leads to insufficient lubricati... Read more

Incident date: Jan 15, 2020

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact s... Read more

Incident date: Mar 1, 2026

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was... Read more

Incident date: Oct 15, 2025

Second row seats not latching when moved forward. Sliced up multiple finger when trying determine what was causing it not to latch. Put in a couple of stitches in 2 finger and bandage up the remaining 2 fingers

1 injured

Incident date: Feb 15, 2026

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the vehicle bucked abnormally. The check engine warning light was illuminated. The contact stated that the failure had recurred on several occasions. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The mechanic informed the contact that the failure was related to a... Read more

Incident date: Nov 20, 2017

Cascading air conditioning system failures in my 2018 Subaru Forester. The failures occurred in the following sequence: 1. Expansion Valve Failure – The AC expansion valve failed, requiring repair. 2. Evaporator Core Failure – Shortly thereafter, the evaporator core failed, causing complete loss of air conditioning and requiring a second very costly repair. 3. AC Compressor Failure – Then th... Read more

Incident date: Mar 7, 2026

Immediately after the manufacturer recall requiring full frame replacement (completed November 2017 by the same dealership referenced below), the vehicle developed abnormal handling not present before the repair, including improper tracking and rear end instability. No warning lights/diagnostic messages were present. These issues were reported to the servicing dealership within weeks and repeatedl... Read more

Incident date: Mar 7, 2026

On March 5, 2026, while I and my 2 passengers were traveling on the 405 Freeway at approximately 40–50 mph, the vehicle suffered a catastrophic total loss of power. The engine shut off and all electronic systems failed simultaneously, including the instrument cluster and all interior lighting. Most critically, the hazard lights were inoperable, leaving the vehicle invisible to high-speed traffic... Read more

Incident date: Mar 7, 2026

Incident date: Mar 18, 2026

The Instrument panel that shows the Tire Pressure, Speed, Oil, Mileage etc. goes blank black then comes back on. Its been happening for a year and I did contacted Chevy about it. I waited for them to contact me back but they never did. I have taken it for the oil changes at the dealer but its usually on. I explain to the Chevy Dealer service about it over the phone, they told me it would co... Read more

Incident date: Mar 24, 2026

In Feb. 2026, I had a software recall service performed on my Honda Accord. Later that same day, a persistent error message appeared on my dash: Software Update Not Available See Dealer. I contacted the dealer and they said sometimes that error message clears on its own and to wait and see. A few days later as I was leaving work, I turned my car on, put it in reverse and realized I had no propulsi... Read more

Incident date: Sep 15, 2025

The vehicle lost power and went into limp mode on 3/3. I had it transported to a dealership and they said there was metal containments in the motor. I got it back on 3/17 and they said all was well but it never drove right. It broke down again on 3/20 and the said the throttle body was out. Why had they not found this issue before? This seems to be a recurring issue with this model truck.

Incident date: Sep 15, 2025

My 2026 Hyundai Santa Fe has a dangerous power-fold feature for the middle row. This problem is making headlines in another model, the Hyundai Palisade, and for good reason. Why isn't the Santa Fe included in the recall(s) that are intended to correct the problem in the Palisade? In my vehicle, the second row has two seats (captain's chairs). The power-fold feature is the only way to fold the ... Read more

Incident date: Nov 1, 2025

I was driving on the highway at about 80 miles per hour and all of the sudden, a piece of the front grill detached and flew off, hitting the top of the of the roof.

Incident date: Oct 1, 2025

I had ANOTHER door latch lock assembly fail on my 2016 Hyundai Tucson. There was a TSB for this issue that the dealership said expired for my vehicle three months ago. They wanted a $200 diagnostic fee for a total repair of close to $1000. They confirmed it was another door latch lock assembly, although I’m not sure how because the door would not open from the inside OR the outside. When the... Read more

Incident date: Mar 20, 2026

While driving down the highway at about 60 mph, the vehicle made a loud noise like a gunshot, and the sunroof exploded. Fragments of glass fell from the sunroof onto the backseat and floor board and large chunks of glass fell after. There was not any indication that the sunroof was damaged prior to failure and there were no other cars around that could have caused a rock or other debris to fly up ... Read more

Incident date: Oct 7, 2025

I parked the vehicle in a parking lot. I walked away and it immediately started smoking. Shortly after that, flames appeared coming from the hood. Shortly after that, the entire vehicle was engulfed in flames.

Fire 1 injured

Incident date: Mar 2, 2026

The contact owns a 2017 Acura RDX. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly sputtered, and the transmission warning light illuminated. The vehicle was taken to an independent mechanic, and DTC: P0741 was retrieved. The mechanic determined that the torque converter clutch had failed and needed to be replaced. The vehicle was not repaired. The vehicle w... Read more

Incident date: Feb 14, 2026

The contact owns a 2016 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a distorted image or a black screen intermittently while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which... Read more

Incident date: Feb 14, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 30 MPH, there was a grinding sound coming from the rear of the vehicle. The vehicle stalled and failed to drive forward. The vehicle was later towed to the local dealer to be diagnosed. The contact was informed that the PTU had failed and needed to be replaced. The contact was informed that the vehicle was n... Read more

Incident date: Mar 21, 2026

The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, there was a loud banging coming from the engine, and the low oil warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and it was determined that the engine and transmission needed to be replaced. The vehicle was repaired. The contact later received notificatio... Read more

Incident date: Jan 19, 2026

VEHICLE INFORMATION Year: 2018 Make: Honda Model: HR-V VIN: [XXX] Mileage at Time of Incident: 96,993 Incident Date: 03/10/2026 I am filing this complaint regarding the premature and complete failure of the CVT (Continuously Variable Transmission) on my 2018 Honda HR-V with approximately 96,993 miles. DESCRIPTION OF FAILURE: The transmission on my 2018 Honda HR-V failed without prior warning. ... Read more

Incident date: Mar 9, 2026

The contact's brother owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his brother was driving at an undisclosed speed, the ABS ... Read more

Incident date: Mar 24, 2026

I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded braking while driving at speed. Without any warning the car slams on the brakes creating an immediate risk of a Rear end collision. Diagnostic scans show multiple critical failures: PO128 (the initial warning of a computer communication issues). Dealership (Echo Park) refuses to fix... Read more

Incident date: Sep 10, 2018

Incident date: Jun 1, 2024

The vehicle has experienced two critical drivetrain failures. The first occurred in December 2025 at approximately 2,000 miles. The transmission failed, leaving the vehicle undriveable and requiring a tow. After repair, the vehicle was returned still displaying brake-system service warnings and had to go back to the dealer a second time. The second failure occurred on March 23, 2026 at 3,471 miles... Read more

Incident date: Dec 7, 2025

The contact owns a 2020 Jaguar I-Pace. The contact stated that one of the batteries overheated and damaged the other batteries. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System). There was an abnormal burning odor coming from the vehicle. The traction control warning light was illuminated. The local dealer was contacted for the vehicle to be diagnosed. The c... Read more

Incident date: Nov 29, 2025

The contact owns a 2018 Kia Forte. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed. There was no warning light illuminated. The vehicle was taken to the dealer, and it was discovered that the engine oil level was extremely low. The dealer kept the vehicle for nine months and performed an oil change. The failure persisted. The vehicle was taken b... Read more

Incident date: Mar 6, 2026

I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes... Read more

Incident date: Mar 1, 2025

Was driving approximately 70 miles per hour on the highway. While driving the vehicle just stopped in the middle of the highway after going 70 miles per hour. Was unable to put car in park. Car just shut off. Four police cars had to surround car due to being stuck in the middle of the highway with my small child in the car. Took an hour to get a tow truck. Being told our engine is now completely s... Read more

Incident date: Feb 14, 2026

I purchased a 2016 Chevrolet Tahoe on March 8, 2026, in [XXX] . After the sale, I discovered that the vehicle has serious undisclosed safety defects, including evidence that the airbag (Supplemental Restraint System) had previously deployed and was not properly repaired or restored to working condition, and were actually cut and removed from the vehicle and glued and covered up. This defect was no... Read more

Incident date: Dec 23, 2025

My Escalade had just been into the dealer because the battery died at only 4200 miles. I drove away and after 10 minutes, I was getting warning messages that the engine was overheating and to turn the vehicle off immediately. I had to pull over on the freeway while listening to my engine knock and click. I eventually got it back to the dealer where they were unable to turn the car on and unable to... Read more

Incident date: Dec 23, 2025

Subject: Safety Complaint – Premature Frame Failure on 2018 Ford F-150 Raptor (VIN: [XXX] ) To Whom It May Concern, I am submitting a formal safety complaint regarding my 2018 Ford F-150 Raptor, VIN: [XXX] , with approximately 99,700 miles. My vehicle has been diagnosed by a Ford-authorized service department with severe frame corrosion and structural deterioration, including extensive rust a... Read more

Incident date: Mar 20, 2026

The problem first appeared after I bought my car to the dealership to replace an amplifier. Since then, my car has been there twice and they have not been able to identify the problem. I’m going back-and-forth with the dealership and hyundai corporation. after numerous incidents with my other vehicles, I no longer trust this place to repair and at this time it’s a safety issue while I’m dri... Read more

Incident date: Mar 20, 2026

The vehicle suddenly braked on its own without any obstruction, causing a violent stop and injury. I took it to the nearest dealership to check for a recall. They said there wasn't a recall for this VIN, although online searches show this as a known defect for 2018-2020 Honda Accord Collision Mitigation System.

1 injured

Incident date: Mar 20, 2026

While driving on the interstate, the vehicle experienced a sudden hard jerk followed by erratic shifting between gears. The transmission temperature rapidly increased (over 219°F), and transmission fluid began leaking. The vehicle became unsafe to drive and had to be pulled over. This vehicle is equipped with a 10-speed automatic transmission (10R80), which has widespread reports of failure, har... Read more

Incident date: Mar 22, 2026

First off the service shifter keeps coming on and off every time I take it to the dealership it’s off so they can’t read the code. Then the parking sensors keep coming on saying unavailable. Today when the service shifter came on, it went right back off and then when I went to turn onto the highway it felt like the truck stalled for a second then it started driving normal again and down the ro... Read more

Incident date: Jan 8, 2026

These vehicles are not suitable to be on the road, and you NHTSA and Hyundai are doing NOTHING ABOUT IT. These vehicles are EATING oil, a quart every 200 miles. My daughter(college) can't even go on a short road trip to another city without adding oil. The engines in these crap cars are blowing up left & right. There are numerous Facebook page groups for these and sister Kia vehicles with the sa... Read more

Incident date: Mar 23, 2026

Driving along the freeway, the sunroof spontaneously exploded glass went out everywhere

Incident date: Mar 19, 2026

The contact owned a 2018 Buick Encore. While driving at an undisclosed speed, the "Service AWD" warning light illuminated on the instrument panel. The warning light remained illuminated while driving. The vehicle was taken to the dealer several times, however, the vehicle was not yet repaired. The vehicle was taken to the dealer to be repaired, but the failure persisted. The vehicle was repaired. ... Read more

Incident date: Mar 19, 2026

I am reporting a potential safety defect involving Goodyear Wrangler TrailRunner AT tires size LT275/65R20. I purchased a new 2025 GMC Sierra 3500HD in August 2025. By the time the vehicle reached approximately 1,800 miles, noticeable sidewall bulges appeared on both rear tires. As a 36-year automotive professional, I recognized the serious safety risk posed by this condition and replaced all fou... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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