Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Mar 20, 2026

Recall/Loss of Power I am filing a safety complaint regarding a 2023 Chevy Equinox. The vehicle began losing engine power and will not go over 40 mph. This creates a dangerous driving situation because the vehicle cannot maintain highway speed. The vehicle has a fuel system recall, and the issue appears to be related to the fuel system. The vehicle is currently at a Chevrolet dealership and has... Read more

Incident date: Mar 20, 2026

The rear camera recall is many many months overdue for a fix. My rear camera hasn’t worked probably in almost a year. Neither The dealership nor Ford have provided updates.

Incident date: Mar 20, 2026

My vehicle is a GMC Sierra 1500 Duramax diesel. The vehicle experienced a failure of the DEF (Diesel Exhaust Fluid) system, which was diagnosed by the dealership as a failure of the DEF tank heater. The heater is integrated into the tank assembly, requiring full replacement of the DEF tank. As a result of this failure, the vehicle became unusable and has been out of service since March 3, 2026. Th... Read more

Incident date: Mar 28, 2026

The vehicle flashed a warning not to drive the car because of an electrical system problem after a loud popping noise. I had the car towed to a dealership who told me the Integrated Charging Controller Unit had failed. The car is only 9 months old with under 5000 miles.

Incident date: Jun 13, 2025

Based on all symptoms - loud pop followed by limp mode and electrical warning, and inability to charge -- iccu is busted.

Incident date: Nov 15, 2025

1) The engine failed and lost propulsion while driving. It is currently at the dealership where I purchased the vehicle new, so it may be available for inspection upon request. 2) My safety was put at risk because the vehicle lost propulsion while driving. This is a dangerous situation in general. In my case I was able to pull over safely and have it towed to the dealership. 3) The problem is t... Read more

Incident date: Mar 20, 2026

My leased 2020 Ford EcoSport is at Merchant Ford of Selma, AL for three safety recalls: airbag system, engine oil pump failure, and rearview camera failure. The dealership told me they do not know how to fix the recalls, installed wrong parts, and the vehicle has been sitting for weeks without repair and without a loaner vehicle. They have stopped returning my calls. Ford has had years to remedy t... Read more

Incident date: Mar 22, 2026

Eyesight camera randomly turns off and on while driving. Has been consistent over several months pierced to be an ongoing issue that was previously recorded from 20 14–20 21 super Forrester. Very similar issue now with my 2023.

Incident date: Mar 22, 2026

I've had an oil leak for a couple of years, typically having to put in 5 - 7 quarts of oil in between oil changes. In 2025 I had my spark plugs and some oil seal replaced it was quite expensive to have done. 6ish months later my 4th cylinder started misfiring. I took it to the repair shop. They performed an oil wash and it seemed to fix the misfire issue at the time. 3 months later it started t... Read more

Incident date: Mar 22, 2026

Incident date: Dec 19, 2025

The powertrain/transmission in my 2016 Ford Focus is malfunctioning. Specifically, the vehicle shudders and hesitates when accelerating in low gears, causing delayed engagement and unpredictable power delivery. This issue occurs at low speeds, such as when entering traffic or moving through intersections, creating a potential safety risk for myself and other drivers. The problem has been official... Read more

Incident date: Mar 1, 2026

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more

Incident date: Mar 1, 2026

NHTSA Recall Number 24V031. Exterior A-pillar applique trim flew off my vehicle while driving on I-95 in Florida in May 2023. This part is on my 2017 Ford Explorer and is listed on the NHTSA safety recall, 24V031, which was initiated in 2023. I have received two recall notifications from Ford, the first saying that the parts would be available in early 2024. I brought my vehicle to my local Ford d... Read more

Incident date: Mar 24, 2026

My vehicle stopped handling as it usually had and I at a significant decrease in traction and slid off the road and slammed into a road sign. No injuries but significant damage to the vehicle. It seemed as though the all-wheel drive was not working. No warning lamps and computer system indicated that all four wheels were getting power. Took it to dealer and they confirmed that the all-wheel drive ... Read more

Crash

Incident date: Mar 24, 2026

EPS light came on and we changed the part and it came back on again I spent $350 for this service but I saw online that Hyundai is having a recall for my year and model car to reprogramming eps but my vin is not included. Is it possible they can include my vin ?

Incident date: Mar 24, 2026

I was driving down the road, on Pinewood rd Sumter sc 29154, the front camera sensed something in the road but nothing was in the road I didn’t brake because I didn’t see anything in the road the orange brake light flashed on dash, so the car did a hard brake of its own, it jerked me the driver I had a sore neck and upper back area for a day due to the hard brake that jerked me. I continue to ... Read more

1 injured

Incident date: Mar 1, 2026

Incident Summary: On 2/2/2026, my vehicle was serviced under Safety Recall 25V-274 at an authorized GMC dealership. The service technician performed the mandated diagnostic protocol (including the PicoScope test) and informed me that the engine had "passed" inspection. No internal components were replaced; the remedy was limited to an oil change to a higher-viscosity oil (0W-40) and a new oil fill... Read more

Incident date: Nov 19, 2025

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly vibrated and shifted in and out of gear with the transmission warning light illuminated. The contact stated that the vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was... Read more

Incident date: Mar 26, 2026

Beginning in January 2026, the vehicle exhibited progressive symptoms including repeated lurching and difficulty shifting gears. These symptoms are consistent with the open and incomplete recall for the transmission shifter cable bushing and the powertrain control module reprogram. On or around March 25–26, 2026, while operating the vehicle at approximately 35 mph on a surface street, the foll... Read more

Incident date: Dec 27, 2025

Incident date: Dec 1, 2025

My truck because of the transmission and it's "powertrain" faults; puts itself in low power mode. I can be driving fine, stop for a red light, to turn a corner or before pulling into oncoming traffic leaving a parking lot etc and without warning, no power. It won't go over 5-10 miles an hour. You have to let off the gas and give gas sometimes more than once to get the truck to finally pick up and ... Read more

Incident date: Dec 1, 2025

Incident date: Mar 27, 2026

I was getting off the highway in late January 2025- in my fairly used 2019 Hyundai Elantra Value edition, that had less than 70,000 miles on it- when a piston rod suddenly shot from my engine, causing a slight implosion. This set off the oil pan gasket & caused it to blow into hundreds of pieces, leaking my engine oil all over the highway. The vehicle has never been in an accident and has always b... Read more

Incident date: Mar 27, 2026

The contact owns a 2011 Honda CR-V. The vehicle was taken to an independent mechanic for routine maintenance, where it was determined there was a front passenger’s air bag issue with the wiring underneath the seat related to DTC: F1-11 and E2-11. No warning lights were illuminated. The contact stated the failure was associated with NTSA Campaign Number: 19V502000 (Air Bags). The local dealer was... Read more

Incident date: Mar 27, 2026

Odometer Fraud. The contact purchased a 2014 Toyota Sienna. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of the purchase, the mileage was 59,500. It was later discovered upon checking the paperwork that the mileage was 176,047.

Incident date: Jul 24, 2025

The vehicle exhibits multiple critical safety defects that pose a severe risk to my life and the lives of my children. Most notably, the steering system performs sudden, unintended maneuvers and the steering wheel moves with dangerous abruptness without driver input. Additionally, severe electrical failures frequently prevent the doors from opening or the vehicle from powering down, creating a hig... Read more

Incident date: Oct 7, 2025

The contact owns a 2006 Chrysler 300. The contact stated that while driving at undisclosed speeds, the vehicle shut off unexpectedly. The contact stated that the vehicle sputtered and stalled after refueling. There was an abnormal rumbling sound coming from the vehicle. The contact waited for 30 minutes to restart the vehicle. The accelerator pedal was depressed; however, the vehicle failed to res... Read more

Incident date: Dec 29, 2025

The vehicle caught fire while in operation/driving and later engulfed entie cabin. No warning lamps, in-vehicle alerts, or other warning signs were activated or displayed. Car has not yet been inspected.

Fire

Incident date: Dec 29, 2025

This vehicle comes with idle stop. Many times especially at red light, the idle stop switches off the engine but then it does not restart automatically. We have to switch off the car and then restart it again. This takes some time. In the meantime, it is the panic with cars honking behind us.

Incident date: Dec 29, 2025

Incident date: Mar 9, 2026

Onstar keeps running and failed. Nothing works on car without it. Its dead after shutting it off. And no safety features work.

Crash 2 injured

Incident date: Mar 25, 2026

The engine stop/start system on my 2016 Honda Accord, VIN [XXX], has stalled and shut off without warning in active Los Angeles traffic dozens of times since September 2025. The vehicle loses all power mid-drive with no warning — no dashboard lights, no warning sounds — leaving me unable to accelerate or respond to surrounding traffic. The condition has progressively worsened and now includes ... Read more

Incident date: Mar 25, 2026

Open Recall – Brake/ABS System – No Remedy Available & Active Safety Issue I am reporting a safety concern regarding my 2018 Ram 2500 truck that currently has an open recall affecting the braking/ABS system. My vehicle is actively experiencing warning indicators, including ABS/brake system alerts and constant audible warnings while driving. This indicates the system is not functioning as des... Read more

Incident date: Mar 26, 2026

On [XXX], at approximately 4:10 PM, I was at the McDonald’s drive-through located at [XXX] and [XXX] in Springfield, Missouri. I was stopped at the final service window. As I pulled away from the window, I approached a 90-degree left turn heading south. I removed my foot from the accelerator pedal to allow the truck to coast slowly around the corner, as the area is heavily pedestrian and require... Read more

Incident date: Mar 25, 2026

ICCU failed

Incident date: Dec 22, 2025

Hazard lights are inoperable this will be the second time going in for repair but 4th time it has occured. It also makes SOS inoperable and the roof lights. This is a safety concern that has not caused an accident but is a big issue since hazard lights are used when accident or emergencies occur and they are inoperable and this has been a frequent issue

Incident date: Mar 26, 2026

I am reporting a Safety Remedy Denial by Audi of America (Case #[XXX]) regarding a failed suction jet pump and charcoal canister in my 2015 Audi S3. This failure resulted in a fuel leak and strong fuel odor near the exhaust, creating an immediate fire hazard. Although Audi issued a 15-year/150,000-mile warranty extension ([XXX]) for the 8V chassis A3 population, they are denying coverage for m... Read more

Incident date: Mar 26, 2026

For several months I have been having problems off and on with my vehicle not shifting into drive, neutral, or reverse. It runs fine but becomes undrivable. Until this last time, I was always able to keep trying, let it sit overnight, etc... and it would eventually shift into gear. Currently it does not, I had to have it towed to a shop to be repaired. This is a problem, the vehicle has left m... Read more

Incident date: Mar 24, 2026

While driving the car, the steering locked up making the vehicle unable to turn. Thank got it happened in a parking lot where the truck blocked traffic for hours before getting towed. The dealer took 6 weeks of guessing the problem with Ford engineers. Replacing numerous parts in an attempt to guess what the issue was. After contacting Ford directly and expressing my concerns over the safety o... Read more

Incident date: Mar 26, 2026

The contact owns a 2014 Audi Q5. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor inside the vehicle. The contact stated that while exiting the vehicle, the fuel odor was also outside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking fuel pump. The contact was inform... Read more

Incident date: Mar 22, 2026

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving 35 MPH on the highway, the vehicle started vibrating abnormally. The Electronic Stability Control (ESC) warning light was illuminated. The vehicle remained operable, but the vibration remained constant. The vehicle was taken to the dealer, but it was not diagnosed or repaired. The manufacturer was notified of ... Read more

Incident date: Oct 15, 2025

I own a 2008 Chevrolet Malibu LTZ (VIN [XXX] ) with an electric power steering (EPS) issue that matches GM’s known EPS defect and recall 14V‑153 / bulletin 15356 for 2007–2012 Malibus. The steering is very stiff and hard at low speeds, the car feels like it is dragging, and the steering wheel shakes back and forth while driving, especially at low to moderate speeds. A Chevrolet customer‑se... Read more

Incident date: Mar 5, 2026

The first problem part is the airbag. The clockspring was fixed twice under warranty. Then the dealership said they wont keep doing it and blamed me wrongly. I had a private mechanic repair the same part twice due to the code it was giving but it turns out thats not what's wrong with it. The entire airbag and electrical components are bad, that is why the two repairs the dealership as well as the ... Read more

Incident date: Mar 5, 2026

My transmission control valve failed while I was driving causing my speed to reduce on a high speed high. I know longer could go in reverse, about 35mph or above 2nd gear. This is a known issue on the 10 speed transmission for 2022 Chevrolet Tahoe, Suburban, GMC Yukon however my vin number was not included in the recall but it happened to me. This was a terrifying situation and i am so shocked as... Read more

Incident date: Oct 7, 2025

The failure involves the engine (powertrain), which was under warranty. The vehicle has experienced four catastrophic engine failures resulting in sudden loss of power, including at highway speeds (65–75 mph). The most recent failure also involved an oil-saturated catalytic converter. These failures occurred between 06/25/2024 and 03/16/2026. During this ~629-day period, the vehicle was only in ... Read more

Incident date: Aug 23, 2025

I am experiencing repeated and unpredictable software failures in my vehicle that create serious safety concerns. While driving, the vehicle will intermittently trigger system faults that: •Disable advanced safety features (including driver assistance systems) without warning •Emit a frequent, high-pitched warning tone that is distracting and disruptive •Occur mid-drive, forcing me to manag... Read more

Incident date: Mar 5, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The “Service 4WD” warning light was illuminated. The contact pressed and held down the brake pedal to stop the vehicle. In addition, the contact stated that when the vehicle stopped, the vehicle rolled forward. The contact turned off the vehicle. The contact s... Read more

Incident date: Feb 1, 2026

My 2016 Subaru Outback CVT transmission has exhibited an intermittent jerking and grabbing sensation when accelerating from a stop, worse when cold, since at least February 2023. This is a known defect covered under Subaru warranty extension bulletin 16-115-18. February 2023 — An authorized Subaru dealer documented the complaint in writing. The technician stated the vehicle never warmed up durin... Read more

Incident date: Mar 25, 2026

The wheel bearings inside of the transmission of the 2018 CHR and newer models commonly fail and seize up causing the vehicle to lock up and create a dangerous situation while driving. In Canada the highway safety has recalled the Transmissions and had them repaired unlike in the United States. The wheel bearings in my 2018 CHR CVT transmission or seizing up and causing damage to the engine which ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog