Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Dec 15, 2025

I purchased the vehicle on February 10, 2026, at which time it had approximately 31,000 miles. Within one week, the check engine light illuminated. I brought the vehicle to a repair shop, where diagnostic testing identified a fault related to spark plug #2. Further inspection revealed that the engine was losing coolant. According to the technician, coolant intrusion into the cylinder caused the s... Read more

Incident date: Apr 15, 2026

monocular camera code set and several dash messages - failure of ACC, FCW, LKA

Incident date: Apr 17, 2026

When braking, the vehicle experiences a system failure. There is a loud impact, the dashboard shuts down, warning lights activate all gauges go to the left, and the vehicle loses power and enters a reduced speed mode before recovering. This has been ongoing and creates a dangerous driving condition. The dealership has had the vehicle over four months and has not diagnosed or repaired the issue. ... Read more

Incident date: Apr 20, 2026

Grid heater nut/bolt detached and entered engine, causing catastrophic internal failure and total engine loss while driving.

Incident date: Apr 21, 2026

Coolant leak observed at the upper radiator hose quick-connect fitting. The leak appears to originate from the internal seal at the radiator inlet connection. This issue developed without warning and is consistent with a known defect in the radiator hose seal design used in 2023 GMC Canyon vehicles. Vehicle experienced coolant loss and visible residue at the connection point. No visible external ... Read more

Incident date: Mar 30, 2026

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed 60 miles away from home, the vehicle lost automotive power and stalled. The contact stated that the vehicle started smoking. Several unknown warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed and it was determined that the failure was due to an intern... Read more

Incident date: Oct 1, 2025

2020 Tesla Model 3 Standard Range Plus, VIN [XXX] restraint control module fault codes RCM_a056 and RCM_a058. Passenger front seat occupancy sensor failure triggering "Service Required" airbag system alert. September 2024: fault code RCM a056: Tesla repaired this issue under the Supplemental Restraint System Limited Warranty (5 years, 60,000 miles) at Tesla Service Latham NY (326 Old Niskayuna Rd... Read more

Incident date: Apr 18, 2026

The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that t... Read more

Incident date: Apr 15, 2026

The contact owns a 2023 Toyota Highlander. The contact stated that while driving at 60–65 MPH, the contact's vehicle crashed into the passenger's side of an oncoming vehicle. The air bags did not deploy. In addition, the contact stated that it was a very hard impact on an older model vehicle. The contact stated that the older model vehicle was made of steel. The vehicle was towed to a local tow ... Read more

Crash 1 injured

Incident date: Apr 22, 2026

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior A-pillar trims and trims surrounding the windshield were fractured and partially detached. The dealer was contacted and informed that the recall ... Read more

Incident date: Apr 20, 2026

I experienced repeated stalling, loss of drive power while on the highway, limp mode, and all dashboard warning lights over several years. I brought the vehicle to an authorized Honda dealership multiple times and specifically asked whether these symptoms were related to the known fuel pump recall. Each time I was told the recall was not the cause. I was also told recall parts were unavailable or ... Read more

Incident date: Dec 8, 2015

On April 14, 2026, my 2019 Hyundai Sonata was parked at a retail store parking lot. Returning from the store, I attempted to start the car, and it did not start. I attempted to start it again, and I saw smoke coming out from under the hood. I immediately exited the vehicle and opened the hood. I saw open flames coming out of the engine area, about 4” high. I called 911 and waited about 10 minute... Read more

Fire

Incident date: Apr 20, 2026

Complete shut down of all electrical associated components while driving on highway Loss of power steering loss of braking loss of ability to accelerate transmission failure loss of lane detection, loss of car detection. Diagnosed as , faulty alternator recall repaired and continuation of same electrical failures despite six additional repairs Multiple failures of all electrical components on ... Read more

Incident date: Sep 8, 2022

My wife was driving down the highway and out of no where there was a loud taping sound, the vehicle started running real bad (skipping), the vehicle lost power and she lost control of the steering. As a result, she ran off the road into a ditch. this is a known concern with the 6.2 liter engines and all signs are pointing to lifter failure. She could have ben seriously injured and GM is responsibl... Read more

Crash

Incident date: Apr 1, 2025

Whole dash goes black while driving. Also fuel system is not up to par. Rear brakes fail after 6months on my third time changing them since I purchase the car.

Incident date: Apr 1, 2020

I was going to work at 5am I came to a red light, and the light turn green i press the gas to go there was no acceleration the car rolled backwards. I turned vehicle off. and restarted. still no acceleration. i moved the gear into first (this an auto vehicle). with that i catches enough to coarse. Not enough acceleration to pull into the driveway. I had gone into reverse just to get in. i ... Read more

Incident date: Apr 21, 2026

The car has a very strong gas smell, especially when full.

Incident date: Apr 21, 2026

Front (engine) subframe rusted out in 2026 after recall work was completed in 2023 for the known issue. Here is the service campaign information: "Service Campaign 984 2011-2016MY ELANTRA (MD/UD) UNDERBODY CORROSION PREVENTATIVE SERVICE"

Incident date: Mar 19, 2026

Multiple warning light activations (ABS, TCS, hill descent) diagnosed by mechanic as failed ABS module (combines electronic and hydraulic components) (PN: 68145835AE). I have been on a waiting list for a replacement part from Stellantis for almost a year. Numerous owners report online that this part is unavailable or no longer being manufactured. Stellantis has not publicly acknowledged the pro... Read more

Incident date: Apr 18, 2026

Went to turn car on engine made knocking sounds and lost power and sputtered out. Errors came on and said "warning loss of or reduced power to the engine" as well as something else I can't remember. Every warning light came on and stayed on. Car cannot be driven and is currently being towed to Nissan.

Incident date: Apr 18, 2026

My ABS Lights the triangle with the ! In the middle goes in and off the down hill control light and the sweet control light all go on when the ABS light goes on my oil was completely dry had to add two quarts while the engine was ticking when started and when accelerating it was making a clicking noise I still had 3000 miles before needed an oil change but like I said it was bone dry and then the ... Read more

Incident date: Jul 1, 2025

Hi! I brought my car in to the Ford dealership in Lexington, SC to get a recalled A Frame Pillar repaired. They took the part off and didn’t repair it because they didn’t have the parts in. When I called corporate to check on the status of that part, I found out they had marked the recall as “complete” which was not the case. Corporate opened the case again for me, so it should’ve read i... Read more

Incident date: Jul 10, 2023

The contact owns a 2026 BMW X7. The contact stated that while driving at an undisclosed speed, there was an abnormal water shifting around inside the vehicle. The contact stated that the message “Service Immediately” was displayed. The vehicle was taken to the dealer; however, the contact was informed that the failure was an unknown failure. The vehicle was not diagnosed or repaired by an inde... Read more

Incident date: Apr 18, 2026

I am filing a safety complaint regarding a catastrophic timing chain failure on my 2014 BMW X3 xDrive28i equipped with the N20 engine. While driving, the timing chain and oil pump drive chain failed without warning. This is a well-documented defect on BMW N20/N26 engines that has been the subject of extended warranties and numerous consumer complaints. This failure can cause sudden engine seizur... Read more

Incident date: Apr 18, 2026

I was driving through the tollbooth on the bayway in [XXX] , I stepped on the brake to slow down and all kinds of warning lights lit up in the car showing the brakes were not working. Anything automatic with the brakes failed. I had to stand on the brakes to get the Traverse to stop. The issue was confrmed to be the master brake cylinder I was lucky they had it in stock at Maher Chevrolet in St... Read more

Incident date: Apr 18, 2026

The shifter won’t shift, and it places its self back in park on its own. My car shudders and bucks under speed of 30. No light were on until it happened and I had a certified mechanic look at it and confirm it had power train issues

Incident date: Apr 21, 2026

After deploying the second-row Stow 'n Go captain's chair seat from its stowed position in the floor, the integrated headrest fails to lock in the upright, passenger-safety position. The headrest remains folded forward or flops forward under normal conditions and cannot be secured in the upright position required for safe occupancy of the seat. The root cause, as identified by dealership technicia... Read more

Incident date: Apr 19, 2026

Engine continuously burns oil excessively and the dealership is falsifying the oil consumption test. At my local oil change shop, there is no oil left on dipstick at 3,000 mile interval. When I took it to dealer for consumption test, they checked dipstick after 1,000 miles and it was OVER THE FULL LEVEL. How can the oil be over the full level? This indicates they overfilled it to begin with and in... Read more

Incident date: Apr 19, 2026

thermostat and temp sensor issue

Incident date: Apr 19, 2026

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering fault warning light illuminated. The vehicle was restarted; however, the failure reoccurred, and the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the steering rac... Read more

Incident date: Mar 8, 2026

I purchased this vehicle brand new from Dunphy Ford in Philadelphia, PA, along with a premium extended warranty, with the expectation that Ford would stand behind both its product and coverage commitments. This past weekend, while traveling at highway speeds 75+mph, the sun/panoramic roof began emitting a loud rumbling noise. When I attempted to open it to address the issue, the sunroof liner bun... Read more

Incident date: Mar 8, 2026

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed on the turnpike, the vehicle made an abnormal sound before it stalled. The vehicle was pulled over to the side of the road. The vehicle was towed to the dealer where it was diagnosed with engine failure. The failure was associated with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). T... Read more

Incident date: Apr 8, 2026

Head gasket failure, Over heated randomly putting myself and kids unsafe and at risk for accident. Been confirmed by independent service center. Not inspected by police or insurance. Had cylinder misfire a week prior.

Incident date: Apr 8, 2026

While driving about 35 MPH, the vehicle began to alarm and stated "the engine is off; pull over, put in park or neutral, and restart the car". I pulled over and found that the engine had indeed turned itself off in the middle of driving. When the engine turns off, both the braking vacuum system and the power steering go off, making it harder to brake and steer to safety. If I were going highway s... Read more

Incident date: Apr 17, 2026

THIS IS THE THIRD RECALL ON MY VEHICLE. FIRST TWO WERE FIXED. THIS ONE HAS NO REPAIR AND NO ETA IN SIGHT. RIDICULOUS.

Incident date: Apr 17, 2026

THIS IS THE THIRD RECALL ON MY VEHICLE. FIRST TWO WERE FIXED. THIS ONE HAS NO REPAIR AND NO ETA IN SIGHT. RIDICULOUS.

Incident date: Apr 18, 2026

Kia has a recall (Campaign SC 368) on a fuel pipe that may be defective causing a gas leak leading to fire. I called the dealer I bought the vehicle from to request an inspection of the part. I was told Kia will not send letters out until June 2 so dealers are under no obligation to inspect the impacted area before then. Why should a family have to wait six weeks or more on such a critical issu... Read more

Incident date: Apr 10, 2023

Repeated concerns involving the reliable response to pressing the gas pedal. Directly after purchase notified dealership the vehicle felt unsafe to drive. That pressing the gas pedal did not guarantee the vehicle would predictably move forward. Response ranges from high rpm with no forward propulsion, delayed response with eventual slow or regular movement, high rpm with no forward movement when t... Read more

Incident date: Sep 2, 2020

My 6.2L engine failed on 1/6/26 due to a OEM bearing issue. The vehicle was inspected and engine had to be replaced after the recall and service were done. The vehicle stalled while doing 30 mph on a local road. No warning lights or problems were observed or detected prior to the incident.

Incident date: Apr 21, 2026

Was living in South Carolina at the time, but now live in West Virginia. Airbag light came on and Horn stopped working. Has not worked since and received a recall in the mail, but they are saying my vehicle is not on the list. Has not been repaired, but still in-operative.

Incident date: Apr 20, 2026

The RV mirrors. Rattles so much. That is very hard to see anything on the roadway. See attached copy of Auto accident. It happened due to blurred vision from the right mirror. Dealership. Attempted repair was brought back to manufacture in Indiana. Manufacturer failed to repair.

Crash

Incident date: Apr 1, 2024

Battery health has gone down to 31% I’ve had it at a dealership three times and they don’t know what’s wrong. They can’t figure it out, but my mileage has dropped significantly.

Incident date: Jan 9, 2026

When my battery range falls below ~125 miles, I have extreme range fluctuations especially at freeway speeds with any hills. Because I drive over a mountain range to commute to work, I can't safely drive the car. This is a known issue related to the recall from 2024 that has not been fixed. When I first encountered the issue in December 2025, I did not know about the recall. I took it to the Nissa... Read more

Incident date: Jan 9, 2026

Hello I am reporting a safety concern involving a 2022 Honda Odyssey EX-L that was involved in an accident and declared a total loss. During the incident, I was driving in snowy conditions at approximately 50 mph while entering a split lane. The vehicle began to skid, and shortly afterward I observed warning indicators activating. It appeared that vehicle safety systems, including stability or b... Read more

Crash

Incident date: Jan 9, 2026

Crash

Incident date: Feb 18, 2026

The vehicle experienced a safety-related issue involving the hybrid system, which may cause sudden loss of power while driving. This issue is associated with a manufacturer recall (Toyota campaign 25TB15). Due to the risk of power loss, the vehicle was deemed unsafe to drive. The vehicle was taken to a dealership for repair, where the issue was confirmed. However, no repair has been completed. T... Read more

Incident date: Mar 13, 2026

3 leaks in oil cooler. When mech got in to do the repairs, they noticed the turbo was cracked. Replaced it with new turbo which also failed. After the second new turbo was installed the car ran fine for about a day and now the turbo continuously stalls while driving it.

Incident date: Mar 13, 2026

2024 Tesla model 3 driving on the turnpike heading south of NJ right between exit 5-6 when my vehicle suddenly and spontaneously spun out into the guardrail, while at the same time the automatic emergency brake was disabled. Weather conditions were slightly rainy, there was no signs of traction issues or alerts regarding any concerns. Luckily no other vehicles were hit. The vehicle has not been in... Read more

Crash

Incident date: Apr 2, 2026

Sudden Unintended Acceleration – 2024 Kia Sportage – Safety Hazard. Incident Date: April 18, 2026. Location: Parking lot. While pulling into a parking space at low speed, I brought the vehicle to a complete stop with my foot on the brake. Immediately after stopping, the vehicle suddenly and forcefully accelerated forward on its own without my foot on the accelerator. I was actively pressing... Read more

Crash

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog