Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Nov 25, 2014

Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better... Read more

Incident date: Apr 27, 2026

While making the turns (either side left or right or u turns ) it makes tik tik loud sound at both wheels. Took the vehicle to Honda dealership they said it’s known issue can’t be fixed until the Honda company fixes the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Apr 17, 2026

This hasn't caused an accident or stranded me yet, but Ford won't do anything to help me avoid danger in the faulty vehicle they sold. There have been several recalls on my 2022 Ford Escape PHEV over the past year or so, including safety recalls. The number of recalls, requiring me to take the time to deal with scheduling, drop off/pickup the car, and being unable to use the car when it is in the... Read more

Incident date: Apr 17, 2026

The sun roof glass spontaneously combusted

Incident date: Nov 24, 2025

The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that extra effort was needed to maintain control of the vehicle. No warning light was illuminated. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: ... Read more

Incident date: Apr 27, 2026

Subject: BBB Auto Line Claim – Water Intrusion and Sunroof/Moonroof Motor Damage Related to Recall To Whom It May Concern, I am submitting this written statement as supporting explanation to claim # XXX) with regarding my 2018 Ford Explorer Sport (VIN: [XXX] ) and issues related to a known exterior trim defect that allows water intrusion into the vehicle. Ford has issued recalls and service cam... Read more

Incident date: Nov 15, 2025

Complete failure and shut down of all systems while driving through an intersection. Result found by dealer: Frayed wiring harness on right side of engine rubbing near exhaust parts. Known problem in several models of Jeep due to TBS issued to dealers. Jeep failed in intersection in [XXX] and was able to coast to curb. Started later and was able to drive it back to Prescott, AZ with fingers c... Read more

Incident date: Jan 27, 2026

I am filing a safety complaint regarding a 2022 vehicle with approximately 47,000 miles that experienced a sudden and dangerous mechanical failure while in operation. While driving at approximately 37 mph, a dashboard warning message appeared indicating that the vehicle required attention but could continue to be driven for a short period. Shortly after the warning, the vehicle suddenly lost the ... Read more

Incident date: Apr 13, 2026

A very bad ticking noise from the engine. Since I purchased this vehicle, all maintenance and any recall repairs have been completed by the dealership. I first thought that when the oil was changed they did not change the oil filter. Then after a diagnosis of possible lifters in the engine, I did a little research and it appears that Chevy knew this problem existed in 2016 and continued to allow t... Read more

Incident date: Apr 3, 2026

After a rain fall a "swooshing" sound is heard above, water will pour through the overhead lights where the onstar is, the seatbelts and the back interior lights. The drain tubes to the sunroof have been cleared and the problem still persist. When the water comes in the buttons start blinking and it causes a risk to the person driving when they are distracted by the water pouring in and the water... Read more

Incident date: Sep 6, 2024

The clock spring needs fixed no features including the horn is working in my airbag light is staying on. Also I now have a loud knock in my motor I understand this should fall under the extended 15 yr 150k warranty; 2012 Kia vehicles (specifically the Sorento) with V6 engines are covered under major safety recalls for engine failure and fire risks. The primary issue involves metal debris from man... Read more

Incident date: Apr 25, 2026

Incident date: Apr 2, 2026

Vehicle: 2005 Nissan Altima | VIN: [XXX] To the Executive Team and Legal Counsel, I am writing this under extreme duress following a catastrophic, life-threatening vehicle failure on April 23, 2026, in Ripley, WV. While transporting my [XXX] son, my 2005 Nissan Altima suffered a sudden engine stall, followed by the engine bay becoming saturated with oil and emitting heavy smoke. This event is... Read more

Incident date: Mar 27, 2026

The rear hatchback window shattered with the vehicle sitting still overnight. All of the glass was shattered and most of it was in place and many pieces behind the vehicle on the driveway (as if it happened from inside the vehicle). Low temperature for the night was about 45 degrees, so nothing significant. The only explanation I can think of is the rear glass defroster turned on and overheated... Read more

Incident date: Apr 27, 2026

I’ve been driving my car since September when it was purchased I just got it from dealership 4/9/26 spent over $1100 and have been working like regular full time schedule, I wake up today 4/27/26 trying to work and car is stalling. Not sure what’s going on with these mechanics and technicians. I pay to dollar to ensure my family safety on the road here I am stuck without support due to my circ... Read more

Incident date: Apr 26, 2026

My car is a 2024 Volvo XC60 PHEV. I was exiting a parking garage on the evening of April 24, 2026, going very slowly as I tried to get into a line of cars, when the brakes suddenly lost pressure. The brake pedal did nothing; I had no control over the car, which lurched forward, hitting the car in front of me. Then my car did the same thing again, and hit the next car again. I strongly suspect mech... Read more

Crash

Incident date: Apr 26, 2026

Multiple issues with vehicle transmission. Sometimes will not shift out of 1st gear even after the vehicle has been in operation (restarting at stoplight after 10 min of driving). While driving, transmission starts intermittently revving on its own, error shown on dash but check engine light stays off. Vehicle will then only downshift to 3rd gear even when stopped. This is remedied when vehicle ... Read more

Incident date: Jan 1, 2026

I was driving on the highway at approximately 65 mph and the passenger side SRS (seatbelt and airbag) deployed. There was no collision, pothole or any other change in momentum to the vehicle immediately prior to deployment. No other airbags deployed.

Incident date: Apr 26, 2026

This incident occured in The Woodlands, Texas, about a 45 min drive north of my home. I was headed south on [XXX] . I had pulled into a left turn lane at the intersection of [XXX] . After the oncoming traffic had cleared, I proceeded to make a left turn onto [XXX] . My Hyundai Tucson slammed on the brakes just as I entered the oncoming lane. The FCA was OFF. I was able to hit the gas an... Read more

Incident date: Aug 12, 2024

(NHTSA Tracking Number 11726105) I am updating my existing complaint regarding my 2024 Hyundai Tucson (NHTSA Tracking Number 11726105) for an ongoing safety concern involving an intermittent warning chime while driving. This issue began shortly after I purchased the vehicle in Nov 2025 and has been reported to the dealership multiple times over several months. The warning chime occurs randomly wh... Read more

Incident date: Oct 6, 2025

My windshield randomly cracked from driver side top edge and down in a diagonal direction. There is no visible impact from an object hitting my windshield, which might be a manufacturer defect. This is my daily drive vehicle but the crack is in my line of sight while driving and is not safe. This crack happened yesterday while driving and I contacted KIA service department and left a message since... Read more

Incident date: Apr 1, 2026

Our front and backup camera do not work. We took it to a Nissan dealer on April 20, 2026, and was advised that the AVM control unit has to be replaced. They found and recommended: "All system scan found AVM missing from dtc sheet. Performed can diag found AVM offline. Rec replace AVM control unit." Research shows that there is a defect in the rear wiper grommet or seal allowing water to ente... Read more

Incident date: Apr 1, 2026

To Whom It May Concern, I am submitting a formal safety complaint regarding my Kia Sorento and a recurring brake light failure that poses a serious risk to my safety and the safety of my children. After every single oil change, without exception, my brake lights stop functioning properly. This has happened repeatedly and consistently. Most recently, immediately after an oil change, both brake li... Read more

Incident date: Apr 16, 2026

Alternator & DC/DC Converter failure or DC/DC Converter failure that also led to Alternator failure. I will attach letter correspondence sent to Jaguar Land Rover North America, LLC.

Incident date: Apr 21, 2026

While driving over small bumps the suspension has gone from a smooth gentle ride to a rather violent THUMP or as described on the forums as a CLUNK - making vehicle very unstable. This is not related to speed - since it even happens on city streets when hitting a very minor crack, bump or pothole. It is particularly scary when driving on Fwy across the road to bridge connection at 55-60 mph and ... Read more

Incident date: Apr 21, 2026

All 4 car doors lock and unlock and the trunk lock door (tries yo open) warning comes on

Incident date: Apr 25, 2026

At idle or while driving the engine suddenly stalls for no reason. If the stall happened while idling then it restarts after 1 -2 tries. If the stall occurred while driving then it may take 2-5 tries to restart. Very dangerous especially while driving on freeway - since all power assisted brakes and steering immediately fail at once. Immediately shifted to neutral & managed to coast to side wh... Read more

Incident date: Apr 19, 2026

The automated emergency breaking system has been triggered unintentionally twice traveling at speeds of 50 miles per hour. There was no vehicle or object that entered our path. We were traveling behind cars at least three car lengths behind that remained at the same speed. Had there been vehicles behind us, we would have been rear ended at high speeds as the truck came to almost a complete stop on... Read more

Incident date: Apr 1, 2026

Was changing the oil on my car and noticed grease running out from between the transfer case and transmission and also fluid build up on the transfer case higher up a little below the driveshaft. The car has 41k miles on it, there should be no leaks. My concern is the transfer case/transmission spline failure issue.

Incident date: Jul 26, 2025

My 2024 Nissan Frontier has experienced repeated intermittent shut off and no-start failures. The problem began in late 2024 and continued through January 2025, throughout 2025, 2026, and is still occurring. The truck has randomly shut off while driving and has failed to restart at different times. This creates a serious safety risk in traffic and on the freeway because loss of power can cause an ... Read more

Incident date: Apr 20, 2026

The passenger side roof is leaking water. It’s leaks through the roof and through the headliner. The water leaks onto the passenger curtain airbag before it leaks onto the headliner. It’s on the pass side between the sunroof and the passenger door of the car and on the A pillar. Worried it will affect airbag or make the roof moldy. It’s hard to see in photos but easy to see in person

Incident date: Apr 9, 2026

The dealer is refusing to remedy the recall campaign No.26V-09 stating that we need to wait for service to be due to address it. NHTSA letter says otherwise.

Incident date: Apr 20, 2026

Became aware of open recalls circa 09.2025, and requested the parts be ordered at Ford Auto Nation (FAN) Panama City, FL. Was told by John, dealership would call when parts became available. Parts have not either been available and/or there have been no calls. Calling the dealer is ludicrous as all calls are answered by an incompetent call center. Dropped by the dealership today 04/25/2026, an... Read more

Incident date: Mar 24, 2026

I was driving on the freeway, no contact, I was taking a slight turn left and then my car buckled I lost full control of the car for a moment and the I gained it back but the whole steering wheel was misaligned.

Incident date: Mar 24, 2026

I am submitting a formal consumer complaint regarding a persistent brake issue—specifically a loud squeal when coming to a stop in a 2022 Ford Expedition Max Limited purchased as a Certified Pre-Owned vehicle through Ford’s Blue Advantage Program. At the time of sale, I was assured the vehicle met certification standards, had no unresolved safety concerns, and that any recalls had been addres... Read more

Incident date: Apr 7, 2026

The component or system that failed their malfunction is the evaporation system in the Honda vehicles especially after 2017 that regarding the R – 1234YF refrigerant - yes it has been confirmed by the dealership that the evaporator is leaking inside the car, but it is a known issue that warranty only covers the condenser in front of the car which also leaks. My problem is is since both equally r... Read more

Incident date: Apr 7, 2026

Incident date: Feb 12, 2026

Occasionally, the vehicle will jerk the steering wheel when going around a curve (almost like its trying to center the line while driving in a curve) and sometimes it steers out of the lane or simply won’t function correctly at all.

Incident date: Mar 20, 2026

I noticed a few days ago that the wheel was getting harder to turn so I made a maintenance appointment for Saturday I was driving to work in Texas in Fort Worth coming from Arlington today and smoke started coming from under the hood I pulled over and it was smoking I was on the highway so to get off the highway in a safe area I had to drive about 5 more miles up the road to the next exit so I sta... Read more

Fire

Incident date: May 1, 2025

The contact owns a 2023 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The dealer was contacted several times. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the i... Read more

Incident date: Jan 3, 2026

- Engine leaking oil / burning oil - vehicle stuttered while turning left - can lead to sudden breakdown or stalling - dealer performed warranty repair of oil pan and oil filter housing in February. 2 months later, no oil on dipstick. Dealer reports this is a common issue. - manufacturer states one quart of oil lost every 1000 miles is acceptable. Car holds 6 quarts of oil. Dealership oil change i... Read more

Incident date: Jan 3, 2026

The steering wheel locks up partially when you turn the wheel making it super dangerous when driving. It’s done it for as long as I have had the vehicle. There was never any warning messages prior to the problem. I have not had it inspected by anyone. Unknown if it’s been reproduced by dealer.

Incident date: Dec 30, 2025

Sometimes when I’m driving the steering wheel just jerks to the left sometimes causing me to swerve into incoming traffic. It’s very scary. Luckily I’m holding tight to the steering wheel to keep myself from hitting someone.

Incident date: Apr 4, 2026

} I am submitting an update to my previous complaint. In my original complaint, I stated that the vehicle had not received transmission service. After reviewing my records, I confirmed that a transmission fluid service (drain and refill with inspection) was performed at an Acura dealership in July 2024. Despite this maintenance, the transmission still failed at approximately 84,000 miles. I am p... Read more

Incident date: Mar 4, 2026

Car has delayed shifting and is still down shifting when the car has already stopped. 2011-2012 mustangs have some extended coverage for this problem. 16N02. My 2013 was manufactured at flat rock in 2012 but not covered.

Incident date: Mar 4, 2026

The contact owns a 2021 Toyota Corolla. The contact stated that while his son was driving at 3 MPH, they were rear-ended by a BMW X5 and pushed forward, crashing into a Ford Explorer. No warning lights were illuminated. The contact stated that his son sustained injuries consisting of lacerations to his face and was taken to the hospital by ambulance, where medical attention was provided. There was... Read more

Crash 1 injured

Incident date: Jan 6, 2026

This vehicle has an electrical deficiency when trying to park, The console will NOT recognize that the vehicle is in park, causing bell warnings, beeping, and an INABILITY to lock the vehicle, thus draining the battery. We cannot walk away from it, nor ever leave anything of value in it. This is a recurring problem, causing stress, and having to start, shut off, re-start, wiggling the shifter knob... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog