Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Feb 3, 2026

Component Failing: Telematics Control Unit (TCU) / SOS Emergency Call System This vehicle is experiencing an intermittent, total failure of the factory-installed SOS/Emergency Call System due to a known manufacturing defect. BMW has documented this issue in Technical Service Bulletin SIB 65 12 22, admitting that an improper factory paint and sealing process causes the roof-mounted shark fin antenn... Read more

Incident date: May 8, 2026

The contact owns a 2016 Land Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of... Read more

Incident date: May 6, 2026

I purchased a brand new 2026 Jeep Grand Cherokee L Summit in April 2026. At approximately 1,205 miles, while traveling with my wife and [XXX] child in [XXX] , the vehicle suddenly developed a flashing check engine light and severe engine misfire condition. The engine began shaking violently, idling rough, and lost smooth drivability during operation. I scanned the vehicle using an OBD-II scanner... Read more

Incident date: May 12, 2026

Between August 5 and August 9, 2025 we purchased 46 Nebula brand 245/70R 19.5 16PR tires. We experienced a complete tire failure on one of our trucks while operating on the highway. Fortunately, our driver was able to safely steer the truck to the shoulder with minimal damage to the tow truck. Upon closer inspection of the tires we noticed 32 of the tires installed on our fleet began showing a ... Read more

Incident date: Apr 8, 2026

My 2021 Toyota Highlander equipped with the UA80 transmission developed a whining/grinding noise under acceleration around 73,000 miles. Toyota diagnosed internal transmission failure and recommended full replacement costing approximately $9,000. Toyota issued TSB T-SB-0008-21 acknowledging defects involving the front carrier assembly pinion shafts in these transmissions. This defect creates a pot... Read more

Incident date: May 10, 2026

The contact owns a 2023 Ford Maverick. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal sound coming through the back windshield. The contact stated that the failure was persistent. The vehicle was taken to the dealer, the abnormal sound was confirmed. The contact was informed that there was nothing that can be done to remedy the issue. The vehicle was not ... Read more

Incident date: Apr 15, 2026

Vehicle has been at dealership since March 21, 2026 due to multiple active safety recalls and unresolved repair issues. Dealer confirmed recalls involving defective seat belt buckle assemblies that may fail to properly latch and a separate recall involving third-row occupant protection/ejection mitigation safety standards. One recall currently has no available remedy or repair solution. Vehicle h... Read more

Incident date: May 6, 2026

Incident date: Nov 28, 2024

While on the open road, no vehicles or obstructions ahead or behind, the jeep suddenly and momentarily jolted. Causing a similar reaction to what it feels like to have a minor collision, a sudden application of brakes, or perhaps a similar feeling hitting something small at highway speeds.

Incident date: Nov 28, 2024

My 2021 Ford F-150 with the 10-speed transmission has started shifting very hard and making grinding noises while accelerating. The truck will sometimes hesitate between gears and then slam into gear unexpectedly. I have also experienced sudden hard downshifts while driving at normal speeds. The issue seems to be getting worse over time. The grinding noise and harsh shifting are most noticeable d... Read more

Incident date: Feb 28, 2026

6.2 liter engine seized on the interstate, I lost propulsion as the car switched to neural on it's own. Auto was towed to Applegate Chevrolet in Flint, MI

Incident date: Feb 28, 2026

Car makes a heavy humming noise when driving 30mph or more very loud Dealer couldn’t fix this issue Please help I Don’t feel safe when driving on higher speeds

Incident date: Apr 1, 2026

Relay box underneath drivers side headlight prone to corrosion, causes jeeps from this era to stall and die randomly.

Incident date: Apr 21, 2026

I am reporting a serious safety concern involving my 2026 Chevy Traverse that occurred on May 9, 2026 at 6:46pm. While driving at freeway speed in the carpool lane with adaptive cruise control and gap assist engaged, my vehicle suddenly applied the brakes unexpectedly even though there were no vehicles directly in front of me. The nearest visible vehicle was a significant distance ahead, and ther... Read more

Incident date: Apr 21, 2026

On May 11, 2026, I was driving on Interstate XXX from [XXX] to [XXX] . Throughout the drive, I had difficulty getting my vehicle to 45 and staying there. At the [XXX] exit (roughly halfway to my destination), my check engine light came on with a message, "CVT malfunction Service Now". On May 12, 2026, I took my vehicle to Loyalty Nissan for diagnostic testing and repair. INFORMATION REDACTED P... Read more

Incident date: Apr 21, 2026

After the low-pressure fuel pump recall repair was performed on my 2018 Honda CR-V at Doggett Honda Med Center on March 6, 2026, the vehicle began experiencing a serious and repeated loss-of-power condition. The vehicle suddenly loses power without warning. This happens with no clear pattern, at highway speeds and also at low speeds. The engine does not shut off, but the vehicle loses the ability... Read more

Incident date: Apr 29, 2026

The contact owns a 2022 Kia Niro. The contact stated while driving at an undisclosed speed, the vehicle intermittently entered limp mode and loss automotive power while the vehicle was still at full battery. No warning lights were illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer to get a diagnosis however, the dealer stated that the failure was no... Read more

Incident date: Mar 1, 2026

For the third time, my vehicle died on me while I was driving; 2 of those times were on the highway going highway speeds. The last (3rd) time, I was towing my travel trailer/RV on the highway. In all incidents, the engine stopped propelling the vehicle. I could see and hear the engine revving but I failed to accelerate. After various warnings on the dash, I was able to pull safely off the road... Read more

Incident date: May 6, 2026

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The suspected failed components involve the 1.5L engine system and head gasket on my 2020 Honda Accord. The vehicle experienced frequent overheating along with repeated check engine light activation. Multiple mechanics, including Heritage Honda Parkville, indicated that head gasket failure is a co... Read more

Incident date: Apr 4, 2026

While attempting a slow right turn from a complete stop at an intersection, I heard a loud thunk sound followed by an immediate loss of power steering response. The steering wheel spun freely with little resistance while the front tires did not respond proportionally. I was able to safely pull over. Upon restarting the vehicle it produced an abnormal wheezing sound suggesting additional mechanical... Read more

Incident date: Mar 6, 2026

On March 21st, while driving my Hyundai vehicle, I noticed the vehicle began making a ticking sound. After stopping the vehicle, it slowly began catching on fire. The fire ultimately spread and resulted in the vehicle becoming a total loss. This created a serious safety concern and placed me at risk. I later learned there was a recall associated with the vehicle. However, I never received any rec... Read more

Fire

Incident date: May 12, 2026

The torque converter(automatic transmission) began failing causing the vehicle to stall when at a traffic light in heavy city traffic allowing for the possibility of being struck by other vehicles because of a restart delay. The only way to bypass the issue we learned was to put the vehicle in neutral when stopping. This reduced the stalling incidents but created other issues in heavy stop and go ... Read more

Incident date: Feb 13, 2025

Cylinder 2 and 4 misfire, that will cause all the sensor lights to come on and the vehicle will stall out. Doesn't matter if driving 15 mph or 55 mph, it will just stall.

Incident date: May 6, 2026

Vehicle developed a check engine light and camshaft sensor fault at approximately 48,000 miles. Engine began making abnormal ticking noise and later entered reduced power/limp mode condition. Vehicle was initially evaluated by an authorized Porsche dealership, where damage to the camshaft trigger/tone wheel and internal mechanical concerns within the valvetrain were identified through diagnostic ... Read more

Incident date: May 6, 2026

The contact owns a 2017 Honda Pilot. The contact stated while the vehicle was at a red light, the vehicle stalled; the contact restarted the vehicle for the vehicle to return to normal operation. No warning lights were illuminated. The vehicle was taken to an independent mechanic to get a diagnosis however, the failure cause was unidentifiable. The contact did research and was made aware of an unk... Read more

Incident date: May 10, 2026

Incident date: May 12, 2026

For the past several weeks, I have experienced an ongoing issue with my truck’s transmission shifting unpredictably. At random times, it becomes stuck in third gear, and while driving it has downshifted from fifth to third and then to first without warning. Even when stopped at a red light, the vehicle will sometimes remain in third gear. These incidents have created multiple safety concerns whi... Read more

Incident date: Sep 1, 2025

The contact owns a 2013 BMW X3. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light and drivetrain warning light illuminated. The vehicle failed to restart and was towed to the dealer. The dealer diagnosed that the positive battery terminal motherboard had failed and needed to be replaced. The vehicle was repaired; howeve... Read more

Incident date: May 12, 2026

I lease a 2023 Tesla Model Y. The rear passenger side seat belt/buckle assembly had previously experienced issues involving unexpected disengagement/unlatching. The vehicle was previously brought to Tesla for service regarding the restraint system/rear passenger buckle area and Tesla represented that the issue had been addressed. On April 4, 2026, during an emergency braking event to avoid anothe... Read more

1 injured

Incident date: May 10, 2025

Description of Defect: When the vehicle is shifted into reverse, the rearview camera display freezes for several seconds before going black. This malfunction creates a direct and serious safety hazard — during the period the display is frozen, the image shown does not reflect actual real-time conditions behind the vehicle. Any pedestrian, child, or object that moves into the path of the vehicle ... Read more

Incident date: Jan 1, 2017

I was on the highway heading home with my [XXX] son in the backseat and without warning the engine shut down and luckily we were on the exit ramp and away from heavy traffic. I pulled over to the side and tried to start it again but it won’t even crank. The cabin heater stopped working too, It was -9 Degrees outside that day and we started to freeze, luckily my wife was able to get to us in 20m... Read more

Incident date: May 3, 2026

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fract... Read more

Incident date: Mar 28, 2026

I've sent earlier not sure if it went through transmission dropingvout of gear at any time putting my. Life in danger, and family, hope I don't end up needing a lawyer if a major fatality happens

Incident date: Mar 28, 2026

I've sent earlier not sure if it went through transmission dropingvout of gear at any time putting my. Life in danger, and family, hope I don't end up needing a lawyer if a major fatality happens

Incident date: Mar 28, 2026

I've sent earlier not sure if it went through transmission dropingvout of gear at any time putting my. Life in danger, and family, hope I don't end up needing a lawyer if a major fatality happens

Incident date: May 11, 2026

2026 GV70, rattle onset at exactly 50 mph. Aero-induced (not road-surface dependent) Local dealer service department confirmed the same rattle on two other 2026 GV70s on the lot.

Incident date: Apr 29, 2026

The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The af... Read more

Incident date: May 11, 2026

When slightly braking, steering becomes heavy and resistant. Steering is slightly vague. Sometimes the lane departing warning shows up stating “check lane departing warning system” on my dash.

Incident date: Aug 26, 2024

The contact owns a 2022 Honda CR-V. The contact stated that while driving at 40 MPH, the moonroof unexpectedly exploded. There was no impact to the sunroof to have caused the failure. The moonroof cover was closed. There were no injuries sustained. The vehicle was taken to the dealer, who determined that the moonroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was not... Read more

Incident date: May 7, 2026

1 month after warranty was up the dash light came on. After researching and speaking with the dealers. Pull the F11 fuse then try un hooking the negative battery terminal. This worked for a few weeks. Then told it could be a software issue. I spent many hours search the internet only to find out there are thousands of trucks dealing with the same issue. Why is there a recall on a grill and not th... Read more

Incident date: May 7, 2026

first incident rear defrost tab would come on and get so hot it was burning the rear glass. major fire risk burning the components, reported to dealer, dealer replaced glass and component, no warnings, owner reported "smelling something burning". fire fighter found burned glass and component which was then unplugged. 2nd- hub centric ring loose and causing noise rubbing inside of wheel. owner stat... Read more

Incident date: May 7, 2026

Incident date: Dec 19, 2025

1.) The Bosch CP4 High-Pressure Fuel Pump (HPFP), OEM part number 13517824477 / 0445010517, failed catastrophically. This is the factory-installed pump on the 2014 BMW 328d equipped with the N47 diesel engine. Upon failure, the pump's internal cam and roller assembly disintegrated, releasing metal shavings throughout the entire fuel system — contaminating the fuel lines, injectors, fuel rail, an... Read more

Incident date: Apr 6, 2026

The contact owns a 2021 Chevrolet Silverado1500. The contact stated while driving the vehicle he felt shuttering and noticed his automatic start does not start. The contact also experienced engine reduced power issues, preceded by a warning sign on the dashboard stating "Engine Power is Reduced" while driving. Additionally, the contact noticed a significant loss of mileage per gallon and a loss of... Read more

Incident date: Nov 1, 2025

Back up camera started getting a fog on it and stopped working. I believe water has seeped into the back up camera. My VIN is not included in recall list and dealerships offer no help. I would have to cover complete cost. This is a safety issue and should be covered

Incident date: Nov 1, 2025

Incident date: Mar 14, 2026

While operating my 2013 Lincoln Navigator under normal driving conditions, a spark plug ejected from the cylinder head, causing immediate and catastrophic engine failure. The engine lost power and began producing severe mechanical noise, creating a potential safety hazard due to sudden loss of propulsion. Inspection by both an independent mechanic and an authorized Ford dealership confirmed that t... Read more

Incident date: May 11, 2026

Engine has developed a miss and has check engine code P0300 random misfires. There are subcodes pending of P0011 and P0016 indicating Crank and Cam misalignment. This has all the classic signs for a failing engine. I am taking this truck in for the GM Picoscope test, the oil was changed to 0w40 mobile one supercar oil approx. 2,800 miles ago when the truck was under Powertrain warranty. I will pre... Read more

Incident date: Jan 15, 2024

Our sunroof on our Honda 2022 Pilot spontaneously shattered while we were sitting at a stop light. Nothing fell on it and nothing hit, it just suddenly shattered while we were sitting in the stop light.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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