Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: May 16, 2026

SUN ROOF EXPLODED/ SHATTERED while driving. no inclement weather- no hot temperature

Incident date: May 15, 2026

Sunroof glass failure that occurred on my 2024 Mazda CX-5. While driving to work on May 9th at 11:16 pm going 67 miles per hour on route XXX in [XXX] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had shattered unexpectedly. There was no known object strike that I or my two passengers observed, no prior... Read more

Incident date: May 15, 2026

Drivers side seat belt jammed and will not pull out and work properly. Can not use seat belt.

Incident date: May 1, 2026

the steering on the '25 Hybrid Sport L is a little loose? Even small movements make the car drift, and it's hard to keep it straight. the feels like the car won’t track straight. The Lane keep assist does not work like the 10th gen. It’s like a ping pong bouncing off the lines. Who’s experiencing this as well.

Incident date: May 15, 2026

I purchased my truck from Karl Chevrolet in Ankeny, IA around September of 2019. Approximately 1.5 years after purchasing the vehicle, I began having issues with my infotainment system intermittently resetting itself while I was driving. On or about the end of 2021 (after this had occurred a few time), I brought the truck into the Karl Chevrolet in Ankeny, IA, as it seemed to become more frequent ... Read more

Incident date: May 15, 2026

The infotainment system does ghost touches and changes settings randomly such as tpms, airbag, and maintenance settings while driving causing major distractions by also turning on and off randomly increasing and decreasing volume settings.

Incident date: Mar 15, 2025

I purchased my vehicle 4.25. soon after I noticed lights flickering. I was notified shortly after my car was part of the major recall. I brought it in, they said no engine bearings, car is ok, they did not acknowledge the lights because there was no code. I was due for an oil change a few months later and the dealer gave me a 2600.00 estimate for repairs. soon after the FEB light and the lane as... Read more

Incident date: May 15, 2026

Since before September 2025, the driver’s side rear TPMS sensor has been intermittently showing a TPMS fault while the vehicle is already in motion. The vehicle is still under the bumper to bumper warranty. This fault is not always on, but it does comes on while driving. The vehicle always shows the fault in the rear driver’s TPMS sensor. I brought the vehicle to a Ford dealer on September 2... Read more

Incident date: Apr 20, 2026

The vehicle experienced a sudden steering malfunction involving the electronic steering gear. While backing out of a parking structure, the steering wheel suddenly jerked and locked instead of naturally correcting, resulting in collision with a pillar. There were no warning lights, steering fault messages, or prior symptoms before the incident. Restarting the vehicle did not resolve the issue. Th... Read more

Crash

Incident date: May 14, 2026

My 2017 Tesla Model X (VIN: [XXX] ) is experiencing stiff and binding steering caused by corrosion at the lower steering column I-shaft universal joint. The steering intermittently binds and resists normal turning force, which has caused Tesla’s Full Self-Driving (FSD) system to disengage due to abnormal steering resistance — a direct safety concern. Tesla’s own Service Bulletin SB-20-32-004... Read more

Incident date: May 14, 2026

I began to notice some occasional loss of the steering with violent shakes - the death wobble - and once in the rain down a street with potholes which seemed to agitate the car further. I made an appointment to get the car checked and took it into the dealership. At that time, the tech mentioned that there was a recall out - which I had seen in the mail before - and asked if I wanted to get the ... Read more

Incident date: May 13, 2026

Lifter failure causes cylinder to misfire resulting in loss of power while towing. Defect causes catastrophic failure to the engine.

Incident date: May 13, 2026

Truck has stalled out multiple times, has been left in middle or road due to electrical drainage of battery. Person needed to get jumper cables to move truck.

Incident date: Mar 9, 2026

Observed changes in transmission with lack of smooth shifting between gears and hard bang going into drive. While operating on the roadway noticed downshifts were causing issues with braking smoothly. Took vehicle to Ford dealership where diagnosis was CDF drum failure due to bushing movement which was already stated in a TSB. Current mileage on the truck is only 60300 miles.

Incident date: Mar 1, 2026

The contact owns a 2016 Ford F-150. The contact received notice of NHTSA Campaign Number: 26V237000 (Power Train). The contact stated that while driving on two occasions—once at 65 MPH on cruise control and another at an unknown speed—the vehicle slowed down and lost power. The powertrain warning light illuminated. The contact stated that on each occasion, he stopped on the side of the road, t... Read more

Incident date: May 12, 2026

The contact owns a 2019 Nissan Rogue. The contact stated that while driving at 70 MPH, the seat heater on the front passenger seat was on and overheated, causing smoke to come from the seat. It had burned through the leather seat and caused a hole. The vehicle was not taken to the dealer for diagnosis or repair. The manufacturer was not informed. The failure mileage was approximately 92,000.

Incident date: May 5, 2026

The sunroof spontaneously shattered as I was driving down the road.

Incident date: May 5, 2026

I am filing this complaint regarding my 2020 Hyundai Palisade affected by the recall involving the third-row seat airbag not deploying properly and the risk of occupant ejection during a rollover accident. I purchased this vehicle in December 2024 and have experienced a pattern of ongoing mechanical failures, repeated dealership visits, lack of manufacturer support, diminished use of my vehicle, a... Read more

Incident date: May 5, 2026

Incident date: May 14, 2026

Travelling on a highway with 70 MPH posted speed limit, the vehicle dashboard signaled the check engine light and a variety of warnings that "power reduction measure" was enabled and to "service brake assist." At the next available exit, I was able to exit from the highway and go to a gas station, where upon pulling next to a pump the brake pedal became extremely hard and nonresponsive, resulting ... Read more

Incident date: May 14, 2026

leaking head gasket

Incident date: May 14, 2026

leaking head gasket

Incident date: Mar 14, 2026

Nissan issued a recall notice well over a year ago about batteries catching fire when using the DC fast charging port. They still have not offered a fix. I can't travel long distances with the car since slower level 2 charging is impractical (8 hrs to full recharge). If I sell the vehicle with this limitation, I will have do to so at a substantial loss, so I cannot replace the car. I want a fix, ... Read more

Incident date: May 1, 2026

The car has 57,000miles and needed a new transmission. Safety concern of the transmission failing while driving. There was a persistent and worsening rubbing noise once the car ran for 20 minutes or so. 4 visits to the dealer later, they confirmed the issue and Hyundai issued a warranty to replace the transmission with a remanufactured transmission. When I asked the dealer what happened, he said t... Read more

Incident date: May 5, 2026

Tesla FSD on HW3 vehicles has become very unstable. Users complain the car ping pongs within the lane and occasionally will steer onto the left or opposite lane. This seems to have happened after a recent update between Feb/March 2026. Growing reports of the same issue reported on Reddit. Ping pong tesla fsd Sources: r/TeslaFSD, r/TeslaLounge, r/TeslaSupport Tesla FSD Ping Pong Effect Software ... Read more

Incident date: Apr 30, 2026

When you press the button in the middle row to fold the seat forward so that the rear passenger can go to the back, the force of the chair is very strong. It almost knocked me out because my head was there and it flung forward. Also the middle seat on the middle row doesn't latch. You really have to use all your force to have it latch. The dream drive (auto drive) on the lucid is activated by th... Read more

Incident date: May 1, 2026

I purchase a 2019 CRV at 80.00 miles. it had problems in the first year. I was driving the car stop while was driving in a residential area with no warning sign. I have pics, the next things my rear view mirror fell down I just stop driving to tape it up, next my wire harness broke blacken my dash broad. After that my hatch back stay up it couldn't get it down I drove with it up until I got t... Read more

Incident date: Jan 9, 2025

This Toyota Highlander make whining sound when I try to speedup, even a little bit. I had a transmission shop checked, and I was informed there is metal pieces in transmission fluid. I am concerned it will break one day on highway while driving.

Incident date: May 1, 2026

The contact owns 2017 Ford -F150. The contact stated while driving 55 MPH occupied with his wife in the vehicle, the gear shift independently downshifted into second gear causing the vehicle to engage into limp mode and the speed decreased. The service advance track warning light illuminated. An independent mechanic and dealer was contacted. The vehicle was not taken a dealer and an independent me... Read more

Incident date: May 13, 2026

While driving on a high-speed interstate with two children in the vehicle, and without any prior warning signs or issues, the dashboard began displaying sequential warnings from multiple Advanced Driver Assistance Systems (ADAS) sensors. As the vehicle continued cycling through numerous dashboard warnings, the power steering failed, making the vehicle difficult to control. Additional electronic sy... Read more

Incident date: Feb 2, 2026

The contact owns a 2021 KIA Sorento. The contact stated while driving the vehicle on a hill he states the vehicle stutters very hard and moves back and forth with hesitation to accelerate. The vehicle was seen by a dealer 3 months before and was made aware of a transmission failure starting, the contact moved to an area that has much more hills and is now experiencing hard transmission failure sym... Read more

Incident date: May 8, 2026

Backup camera does not work dealership has done absolutely nothing regarding this matter it’s been almost 8 months

Incident date: Jan 1, 2021

The issue I'm experiencing with my 24 Prologue is the infotainment screen (which controls a lot of the vehicle) sometimes having issues showing the backup camera, or issues with the car not allowing me to utilize ACC (says temporarily unavailable), etc. I feel less safe in the vehicle as a result. The issue is an OPEN recall and the dealership I've contacted 5x [XXX] ) has refused to do the upda... Read more

Incident date: May 14, 2026

The contact owns a 2019 BMW 540i. The contact stated that while slowly driving into the driveway the vehicle erroneously accelerated forward at a high rate of speed and crashed into the garage door. The contact indicated that during the incident the brake pedal was being pressed but the vehicle did not immediately stop. During the incident the front end of the vehicle was damaged but no air bags d... Read more

Crash

Incident date: May 13, 2026

In October of 2025 my husband noticed that our car was idling roughly and checked that there was plenty of oil in the system. The dipstick was pretty much empty so my husband added approximately 3 quarts of oil to bring it up to a little over half. After a thousand miles he checked to make sure it was still holding stead just in case. When he did so the dip stick again showed nearly empty. On appr... Read more

Incident date: May 13, 2026

Nissan had a recall 2 years ago for a tie rod issue. When I brought the car in for that recall Nissan said that the tie rods showed no sign of bending so they didn't replace them. Two years later my car is not steering correctly and making noises. I find out that Nissan has a new tie rod recall (recall R23B3, NHTSA #23V-581) that requires the tie rods to be changed regardless if they show any sign... Read more

Incident date: May 13, 2026

Hybrid battery failed causing electrical issues. - Fix in October 2024. During this time Service repair for the recall related to the power steering. Car became jerky and would lose the ability to hold turns. Took to mazda and told there was a gear housing need to be replaced. Was quoted at 4000 for the repair due to car having 49000. Mazda customer service stepped in and dropped the price i... Read more

Incident date: Apr 11, 2026

At only 24,000 miles, the rear brakes are already showing significant wear. When checked by the dealer, they were 2mm, while the front brakes were 12mm. The service representatives at the dealership have said this is a known problem with this model year, and they have already seen several cars with the same issue of brakes wearing out way too quickly. If a driver wasn't getting regular inspections... Read more

Incident date: Apr 11, 2026

I have fell victim to the now infamous PCS failure. My truck stopped being able to charge from home, and Tesla requires me to use their Supercharging system in order to drive it. I was actually around the truck when it failed and could smell a potent odor of electrical smoke coming from outside the vehicle. I have observed the same odor every time I’ve charged it since. Tesla will not accept t... Read more

Incident date: Apr 11, 2026

When i drive on the interstate i noticed my hood shaking and seems like its going to fly open.

Incident date: May 12, 2026

Between 35 -45 mph transmission seems confused on shifting, sounds like sensor or fluid control issue, also mild periodic vibrations 1-2 sec at random times Also 12v to 120 v transformer constantly faults even when low amp device is connected. Both have been previously reported this to service dept but issue seems to be ignored...

Incident date: May 3, 2026

While my vehicle was in for the Audi piston issue, they stated my water pump needed to be replaced and isn’t covered by a recall (yet). My vehicle had less than 42,000 mile on it. I was lead to believe that this problem is coming up more often and they believe a class action lawsuit will come about. I needed to pay over $1,700 out of pocket and was told I was saving so much money because they al... Read more

Incident date: May 13, 2026

The contact owned a 2002 Chevrolet Tahoe. The contact stated that while driving at 20 MPH occupied with his sister-in-law and her children, the contact smelled smoke coming from the driver seat of the vehicle the contact mention he pulled to the right side of the road, exiting everyone out the vehicle when he noticed that the drive seat caught fire. No warning lights illuminated. The contact menti... Read more

Fire

Incident date: Nov 21, 2025

The upper radiator hose on some huge percentage of these trucks fail (mine has failed at just over 35k miles). You can check the Colorado Chevy forum, youtube, etc., et al, and find plenty of instances where this has failed. As this is the cooling system, it can cause the engine to overheat and potentially ruin the engine. The flaw seems to be an engineering issue with the rubber seal they use (in... Read more

Incident date: May 3, 2026

The headlights on our 25 Escalade started to fail. They basically became more and more dim to the point it looks like the Daytime running lights are on at night instead of the headlights. When we took it into the dealer to get checked they stated it was a known issue. Apparently it’s such a large issue that one of the headlights is back ordered with no timeline. This seems like a serious safety ... Read more

Incident date: Nov 1, 2024

Car makes a whining noise Toyota Pinellas park said it was normal but the transmission is jolting/slipping not accelerating vs the first test drive. Both cv axles were bad tires were bald when sold to me tps sensors were bad. Had to get a new set of tires and paid the Toyota for work on the vehicle

Incident date: Dec 31, 1969

Lifegate wont open all the way airbag light is on and truck shimmering when I drive it

Incident date: Dec 31, 1969

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 28,00... Read more

Incident date: Dec 31, 1969

The contact owns a 2015 GMC Sierra. The contact stated that while driving at an undisclosed speed and also while the vehicle was parked, the ABS and stability control warning lights would unexpectedly illuminate. The vehicle was taken to an independent mechanic, where the warning lights were cleared. The contact was informed that if the failure recurred, the EBCM and BPMV would need to be replaced... Read more

Incident date: Dec 15, 2024

Air compressor fail

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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