Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Dec 23, 2025

Kim drive over same bump on r

Incident date: Apr 13, 2026

The contact owns 2016 Ford Explorer. The contact recieved notice of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at unknowns speeds, she observed something hitting the vehicle. The vehicle was stopped and when she observed the vehicle the lower passenger windshield had a missing trim piece. The contact added on another occasion while parked and examining the... Read more

Incident date: Sep 14, 2025

Front subframe on the right side prematurely rusts, causing the vehicle to loose steering and pull to the right.

Incident date: Apr 1, 2026

Front subframe on the right side prematurely rusts, causing the vehicle to loose steering and pull to the right.

Incident date: Jun 3, 2026

I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due... Read more

Incident date: Jun 4, 2026

The contact owns a 2020 Toyota Highlander. the contact stated that while driving, the back driver side , the minor child occupant expressed an issue with the seatbelt which began to tighten, The vehicle was stopped to assist the minor child occupant, the seatbelt became tighter and the contact had to go into a store to get scissors to free the minor occupant from the seatbelt. The minor occupan... Read more

1 injured

Incident date: May 15, 2026

he contact owns a 2019 Ford Expedition. The contact stated while driving 35MPH, occupied with his wife in the vehicle, the contact heard a loud bullet noise and his wife thought she has gotten injured from a weapon. The contact pulled over to the right side of the road and he noticed the passenger seat belt had retracted independently the exposed. The vehicle was taken to a dealer where they infor... Read more

Incident date: May 28, 2026

Message on dash "Service High Voltage charging system" . Code cleared by inexperienced mechanic. Stalled on the side of the road with "Engine not available" , "Low propulsion" . My local Chevy dealership confirmed a high volt battery leak its now at risk for catching on fire

Incident date: May 28, 2026

Service Power Steering alerted. Power steering is out. Took truck to shop, shop recommended I take to dealership for a recall that was issued for EPS recall. Believe my truck just so happens to have been built some months outside the window the manufacturer claims were impacted vehicles. Awfully suspicious. I have not yet taken vehicle to dealership but wanted to document this consumer report... Read more

Incident date: May 31, 2026

The contact owns a 2015 Ford Escape. The contact recieved notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse (R) on several occasions the rear view camera went dark and did not work as intended. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. ... Read more

Incident date: May 20, 2026

The contact owns a 2024 Volkswagen Atlas. The contact stated that while driving the vehicle hesitated and failed to respond, while driving at 20 mph, contact depressed the accelerator pedal all the way to make it respond. There was no warning lights illuminated. The contact stated that the failure was a recurring failure. The dealer was contacted and notified of the failure. The vehicle was not ... Read more

Incident date: Jan 13, 2026

VEHICLE: 2023 Land Rover Range Rover Sport HSE, Original owner since February 2023. NATURE OF DEFECT: Persistent and unresolved coolant loss from the engine cooling system, with evidence suggesting leaked coolant is contacting hot engine components and creating a potential fire hazard. CHRONOLOGY: Beginning in February 2026, the vehicle began displaying recurring "low coolant" warnings on the ins... Read more

Incident date: May 26, 2026

[XXX] [XXX] Fax: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 2, 2026

Back up camera quit working. Stated intermittently not working for about 2 days then completely stopped working. No warning lights

Incident date: Jun 3, 2026

Truck has 116k miles, started losing power and acceleration diminished. CEL and Trac Off light came on. Pulled over twice after experiencing same issue. Took to mechanic and diagnostic code P0301 (cylinder 1 misfire). Replaced 6 spark plugs to be safe, and replaced broken coil in cylinder 1. Drove less than a mile and CEL came back on. Brought to dealership this time and they found a leak in the h... Read more

Incident date: May 15, 2026

I am reporting a safety defect in Tesla’s Full Self-Driving (Supervised) system. On XXX, while using FSD, my 2024 Tesla Model Y (VIN: [XXX]) failed to recognize that the road terminated into the desert after a roundabout on the [XXX] road near [XXX]. The vehicle accelerated straight instead of making the sharp 90-degree left turn, left the roadway, traveled down an embankment, and crashed. Airba... Read more

Crash 1 injured

Incident date: May 15, 2026

Crash 1 injured

Incident date: Jan 24, 2026

While driving my 2022 Honda CRV at highway speeds and at operating temperature, the steering sticks and/or pauses then releases causing the steering to jerk back in the opposite direction. This creates a major safety issue while driving on the highway and can potentially cause an accident. Additionally, when turning the vehicle left at slow speeds, we would periodically hear a clicking noise. Thes... Read more

Incident date: Jun 1, 2026

Parking Brake The Sticker on this U-Haul 15 foot Truck says, "Engage the Parking Brake before turning off the Engine, otherwise UNCONTROLLED OPERATION OF VEHICLE may occur.". I pulled on the Parking Brake as the Sticker warned. With my foot off the Gas Pedal, at about 25 - 30 MPH the U-Haul Steered way to the right by itself, and drove onto the Right Curb. This was quite Frightening and Une... Read more

Incident date: Jun 3, 2026

I purchased my 2020 Chrysler Pacifica in January 2020. By April 2021, I began experiencing ongoing issues that have never been fully resolved. In the six years I have owned this vehicle, I have gone through six batteries. The vehicle has stalled in the middle of the road and, at other times, has failed to start altogether. The vehicle also does some jolting randomly which can be very harsh to the ... Read more

Incident date: May 27, 2026

was moving vehicles around in driveway and vehicle was running and in parked position in the driveway on slight hill and after 4-5 mins of sitting there idle vehicle rolled down the hill towards kids playing and struck another vehicle. when i got back into vehicle, the vehicle was in park and the reverse lights and reverse camera were on while the vehicle was in park.

Incident date: Dec 1, 2025

My sunroof windscreen arm broke which in turn caused the glass to go off track. The windscreen arm is a known issue! But there is no recall. I SHOULDN'T HAVE TO PAY $7000 to fix a known problem!

Incident date: May 16, 2026

There have been numerous days that I press brake to start car in which it does not start. I wait until it will. The trunk seems unaligned as there's more gap on right side. Carpet in front floor is not correct as I have to tuck under trim by door constantly. Backup camera seems distorted and has been not correct in lines to park but remains distorted by the unclear view and awkward angle. While dr... Read more

Incident date: May 28, 2026

The speedometer, cold and hot metter is malfunctioning

Incident date: Nov 11, 2025

The contact owns a 2021 Audi Q3. The contact stated while attempting to refuel the vehicle, fuel spilled out of the filler neck and fell onto the ground. The vehicle was taken to dealer, where it was diagnosed and determined that the fuel tank needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 22V673000 (Fuel System, Gasol... Read more

Incident date: May 9, 2026

The brake pump and actuator on my 2015 prius has been faulty and the repair was apparently covered under the customer support program but it expired in December. I had no knowledge of it and when I took my car in to a toyota dealership, no one told me about about the profram but told me that they needed to be replaced. I did not get the repair because of the hefty cost and I missed the deadline. M... Read more

Incident date: May 9, 2026

The rear driver side door does not lock/unlock when pressing the lock/unlock buttons on the key fob nor the buttons on either of the front seat door panels. It is only able to be locked/unlocked by manually flipping the lock/unlock switch on the (rear driver side) door. No other doors have this issue. I believe either the door switch actuator or faulty wiring is the cause of the issue. I believe i... Read more

Incident date: Dec 17, 2025

The contact owns a 2015 Ford F-150. The contact recieved notice of a NHTSA Campaign Number: 26V237000 (Power Train). The contact stated while driving on two occasions at approximately 25 MPH the steering wheel became stiff and the power train warning light illuminated and he felt the vehicles gears changing. during the first occasions he continued to drive the vehicle, during the second occasion ... Read more

Incident date: Dec 17, 2025

Odometer Fraud. The contact purchased a _____. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale/dealer sale. At the time of purchase, the vehicle mileage was ___ and at the time of registration, it was discovered that the mileage was ___.

Incident date: May 1, 2026

On May 23, 2026 I was driving family and friends around San Francisco, CA in my 2017 Honda Pilot (48K miles). We were driving up multiple steep hills, up to a 20% grade in some places with a full car of 7 people. The car handled it well. However, as we neared my home 25 miles away, the car started shaking and the check engine light started flashing. We searched online and the advice was to pull ... Read more

Incident date: Mar 13, 2026

Loosing oil putting oil in every 3 to 4 days no leaks on ground or oil pan or drain plug.oil don't smell or looks burnt happened around did 2 oil changes in a week still the same. Car will sputer hesitation on acceleration every so often

Incident date: Jun 1, 2026

The driver side Keyless door entry pillar has come off on the highway and hit something. The keyless door entry panel came off in 2023 and Koons Ford of Annapolis charged me $ 523.00 to fix the panel. The panel has a small clip and double stick tape. Sorry, double stick tape is not going to hold up to weather variations throughout the year, wind speed and age. Terrible and dangerous desi... Read more

Crash

Incident date: May 30, 2026

, I had MY Honda dealership replace my touchscreen and head unit due to issues with ghost touches and apps switching back and forth. Once I got my car back, which took two weeks, the problems seemed to be resolved. However, after a few weeks, the ghost touches started happening again, about once a week. I was planning to live with that, given the amount of time they had my car. Now, fast forward... Read more

Incident date: Jun 3, 2026

The contact owns a 2015 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The dealer was contacted, and it was confirmed that the remedy was not available. The contact stated that while in Park,... Read more

Incident date: Jun 2, 2026

While the van is at a complete stop at the intersection it shuts off and behaves as if it needs to be restarted. A message appears instructing me to press the brake and push the start button to start the van. I took it to Honda, but they were unable to find the issue. They replaced the battery to see if that would fix the problem, but about a month later, it happened again.

Incident date: Jun 3, 2026

I bought this truck and its got 50000 miles on it and it has a clunking noise c coming from the steering shaft took it to ford to have trailer module recall fixed and had them inspect the noise and they said the whole steering shaft needs replaced and I have co workers with f250s and they have the same noise... something comes apart in steering shaft could cause a wreck and even death... dealer sa... Read more

Incident date: May 26, 2021

WHAT FAILED: Ford-shipped OTA software (update ID OBCC-AS.AU, "Plug & Charge Improvements," delivered May 10, 2026) generates an admitted false-positive instrument-cluster wrench-light and Ford App service-needed notification. The OTA is installed; vehicle available for inspection on request. FORD'S OWN ADMISSION (verbatim, from Ford's published OTA release note): "In some instances after this upd... Read more

Incident date: May 29, 2026

More than 3 times, I have had a SiriusXM pop-up completely covering my Subaru Outback's headunit screen while I was actively driving. It completely disables all functions on the screen until you are able to click the small red X in the far right corner, away from the driver. Even though the message says you can call to opt out, if you call Sirius, they will tell you there is no way to opt out of t... Read more

Incident date: May 7, 2026

The parking brake has engaged on it's own 4 times. Twice while I was driving and twice while I was parked in my driveway with car started and attempting to leave. When parked it will not let me roll. When driving the vehicle shimmies and acts like it has serious problems like the wheel is about to fall off. One time there was a yellow exclamation point as a warning light as it was having the issue... Read more

Incident date: Jun 2, 2026

The vehicle experiences a recurring electronic and sensor failure where critical advanced safety systems completely shut down while driving. The dashboard displays active failures for the Front Collision Detection System, Automatic Headlights, and Lane Keeping Assistance. These sudden defects directly compromise the vehicle's crash avoidance features, nighttime visibility, and lane safety, creatin... Read more

Incident date: Jun 2, 2026

Many controls are integrated within the main infotainment screen on the 2024 Outback. Every month or so, a SiriusXM advertisement will randomly pop-up on the screen, taking up the entire screen, rendering all screen controls/buttons useless. This is a safety concern, as not only screen controls are blocked when this ad appears, but air and comfort controls are blocked until the ad pop-up is closed... Read more

Incident date: May 31, 2026

I pulled my car out of the garage and proceeded to drive up the street. I suddenly heard a weird sound and an emergency warning appeared on my dashboard stating to check vehicle electrical system. I immediately stopped the car and returned it to the garage. Upon turning the car on a second time to check the message a second message appeared saying “stop vehicle and check power supply”. I calle... Read more

Incident date: Jun 2, 2026

I own a 2020 Lincoln Aviator. After starting the vehicle, I exited without intentionally placing the vehicle in gear. The vehicle began rolling backward unexpectedly after I exited. I was struck and injured by the vehicle, resulting in a laceration to my shin requiring eight stitches. At no point did I intentionally place the vehicle in a position that would allow it to move. The vehicle did not a... Read more

Incident date: May 21, 2026

Incident Report – 2026 Tesla Model Y Date of Incident:XXX Time of Incident: 12:30 am Location: [XXX] I was operating my 2026 Tesla Model Y and was driving manually. Full Self-Driving (FSD), Autosteer, and other self-driving functions were not engaged at the time of the incident. While traveling on Highway 16 at approximately 60 mph, the vehicle approached the right-side white lane line. At t... Read more

Crash

Incident date: May 21, 2026

Crash

Incident date: Jun 11, 2025

2019 Flex , Odometer reading 58,190. Coolant seen on lower part of engine along with low coolant level. Took to dealership who confirmed the water pump failed and was leaking. We were lucky it was caught early before coolant leaked into the engine, causing the engine to stop while driving and permanently damage engine. There are no warnings for this when it happens (coolant leaking into engine),we... Read more

Incident date: May 1, 2026

The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact had not experienced a failur... Read more

Incident date: Jun 2, 2026

The contact owns a 2015 Ford Taurus. The contact stated while reversing, the rear view camera displayed an unfocused image. The contact stated that the rear view camera displayed an unclear and zoomed-out image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The ... Read more

Incident date: Jun 2, 2026

While operating the vehicle, I began to hear a metallic grinding noise originating from the center of the engine compartment. The sound was clearly audible within the cabin. Approximately one mile before the vehicle ultimately failed, the engine began to malfunction. As I slowed to a stoplight, the vehicle started to shake before shutting off abruptly and entering a coasting state. All electrical ... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog