Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 138,338 complaints for TOYOTA

Incident date: Jun 19, 2023

2018 Hyundai Sonata 2.4L Theta II engine experiencing severe oil consumption and loss of oil pressure. Oil pressure warning light actively blinking and dipstick completely dry. This is consistent with the known Theta II engine defect subject to prior NHTSA investigations and class action settlements. Mission Hills Hyundai documented low oil concern in service notes during December 2025 visit but f... Read more

Incident date: Feb 28, 2026

Axle clicking initially only while making turns left and right - now when it drives straight the axle sometimes clicks as well.

Incident date: Mar 14, 2026

Excessive oil consumption, a sticky dash and power window switch

Incident date: Mar 14, 2026

While driving down the road a vehicle in front of me braked to stop for a bus loading kids, as I stepped on the brakes nothing happened and the vehicle surged forward. After the accident I viewed the vehicles onboard system status and it had logged several errors including errors to the activsense driver assist control. I used the vehicle’s emergency assist button and contacted 911, and report... Read more

Crash 1 injured

Incident date: Mar 14, 2026

Crash 1 injured

Incident date: Mar 14, 2026

After turning my car on and the car running for several minutes, the engine shut off on its own and it said “engine stopped steering power low”. This is the second time this has happened. The vehicle is available for inspection. My safety was put at risk because I am concerned about this happening while driving, or being stranded somewhere. I have not taken my vehicle in yet, but many ot... Read more

Incident date: Mar 14, 2026

-The hub bolt in the rear axle broke. Truck had to be towed to dealership. Problem was confirmed by dealership. There was no warning lamp and only found out due to flat tire. -In 12/2022, power train failure left vehicle "dead" in the middle of the highway with family of four stranded 400 miles away from home.

Incident date: Mar 14, 2026

The accelerator pedal has gotten stuck at full throttle 3 times under the all weather rock creek floor mat. The mat appears to be properly placed in its molded position, but it allows the pedal to go behind the mat and get stuck. 3 separate times this has happened.

Incident date: Mar 5, 2026

While traveling from upstate New York, the vehicle displayed an engine overheating warning shortly after startup while the engine was still cold. Because I was away from home, I stayed overnight and the next morning took the vehicle to a Kia dealership for inspection. The dealership inspected the vehicle and diagnosed a problem with the exhaust heat recovery system pipe. According to the service ... Read more

Incident date: Jan 1, 2026

2022 gmc sierra The tailgate is electrical which cause safety awareness and concern due to the tailgate opening by itself. The tailgate seems to continuously electronically open and continue to release the latch causing the tail gate to open possibly loosing cargo from the bed or tailgate opening and hitting other vehicles that may park too close or cause damage on a hitch if available. It is a p... Read more

Incident date: Mar 11, 2026

While driving on highway, on 3/11/26, car powered down. I had to coast to side of highway. I was able to turn vehicle on after several minutes, but SEVERAL system malfunction error messages (hybrid, accelerator, pre-collision, tpms, airbag, engine…) appeared. The vehicle would not accelerate beyond 10mph. Once I moved it to a safe location, I had the vehicle towed to the dealership. The deale... Read more

Incident date: Mar 11, 2026

The 2026 suburban has a loud wind noise coming from the driver window and door side and the passenger side . The wind noise in abnormal and very high and it could be the weatherstripping and the door stripping and latch because the driver door needs a hard push to close completely but there is wind noise coming from the driver and passenger windows and doors . This create a safety issue that the d... Read more

Incident date: Mar 11, 2026

Incident date: Mar 1, 2026

At 4 AM on March 10,2026, I received a recall for the tires (Recall ID:26T009). I took it to the Hyundai dealership to get it serviced. The Director Mr. [XXX] , informed me that the only recall they have for me is a software recall. In addition, the do not fix any tire recalls I would have to reach out to the manufacturer such as Kumho tires co. When the service tech [XXX] looked at the tires, he... Read more

Incident date: Nov 20, 2024

My 2010 Volkswagen CC became completely inoperable because of the active fuel pump control module recall (NHTSA 17V509). The vehicle stalled and nearly caused an accident. The check engine light came on just before I noticed a burning smell coming from the backseat of my car immediately after smelling that the car suddenly stalled out in the middle of a busy intersection and the engine would not s... Read more

Incident date: Mar 6, 2026

LKAS, adaptive cruise control, auto high beams, forward collision, auto breaking warning lights all came on and failed. Lots of other Honda pilots of this vintage are experiencing this issue according to Honda forums.

Incident date: Mar 13, 2026

Reported this previously, but more information was gathered, thanks to collision mechanic who guessed immediately when he heard 2023 hybrid Sonata - he said "they're notorious for it." Was at a stand still in a parking space/lot I know well. Cautious driver, watch my speed, very aware of other drivers, quick reaction time. Incident mid day, no pedestrians, distractions, no moving traffic. Vehicle ... Read more

Crash

Incident date: Mar 13, 2026

Odometer Fraud. The contact purchased a 2006 Toyota Rav4. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 122,000, and at the time of registration, it was discovered that the mileage was 199,694.

Incident date: Mar 13, 2026

The contact owns a 2022 Honda Accord. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. Multiple warning lights illuminated intermittently: TPMS, ABS, Traction, brake system, power steering, Uphill, and Cruise Control. The contact stated that on a separate occasion, the Collision Mitigation Braking Sy... Read more

Crash 1 injured

Incident date: Mar 13, 2026

Crash 1 injured

Incident date: Mar 5, 2026

Within months of purchase, I reported to James Wood Hyundai in Decatur that my children were repeatedly becoming unbuckled in the rear bucket seats. I was told the seatbelts were fine yet I continued raising this concern at multiple service visits because the issue persisted. This was an ongoing safety problem not an isolated complaint. Years later, Hyundai issued a recall for this exact defect. I... Read more

Incident date: Mar 4, 2026

My 2020 Ford Edge Titanium AWD, with approximately 64,000 miles, recently began exhibiting a brief vibration or shudder when accelerating at low speeds, below 40 mph. The vibration lasts approximately one to two seconds and occurs around the time the vehicle shifts gears under acceleration. The vehicle does not exhibit the vibration while maintaining a constant speed. Prior to this issue appearing... Read more

Incident date: Mar 12, 2026

Odometer Fraud. The contact purchased a 2019 Honda CR-V. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a public auction sale. At the time of purchase, the mileage was 19,229 and at the time of registration, it was discovered that the mileage was 34,000.

Incident date: Mar 13, 2026

The contact owns a 1994 N/A Jeep Wrangler. The contact stated that the vehicle failed the State Inspection because the VIN was included in NHTSA Campaign Number: 02V041000 (PARKING BRAKE). However, the part to do the recall repair was no longer available. The contact had not experienced a failure. The vehicle was not repaired. The manufacturer was notified of the issue. The mileage at the failure ... Read more

Incident date: Dec 24, 2025

The contact had performed service on the 2011 Ford Escape. The contact stated that the owner had experienced unintended loss of power steering functionality, making the steering wheel difficult to turn in either direction. The failure was intermittent. During the failure, the check engine warning light illuminated. Additionally, while the vehicle was idling, the steering wheel was turning from rig... Read more

Incident date: Mar 13, 2026

Wife was driving car and the steering locked up and she could not turn it for about 5 seconds. second issue was put it in reverse and it would not come out of reverse, she had to turn car off and on 3 times to get it to put it in park or drive. I ran this through my Claude AI and it says this is an ongoing problem with the Hyundai Tucson. Please make them fix this before selling anymore vehicl... Read more

Incident date: Feb 19, 2026

The contact owns a 2023 Ford F-150. The contact stated that while driving at 60 MPH, there was an exploding sound coming from the vehicle. The contact became aware that the front glass panel in the panoramic sunroof had shattered without impact. The contact pulled over and discovered that shattered glass was all over the sunroof liner. The vehicle was initially driven back to the residence, and th... Read more

Incident date: Mar 13, 2026

I was driving in highway and just engine lockout and vehicle shutdown

Incident date: Mar 12, 2026

Ok this is getting old, I'll leave this one here then I'm done for now. I was driving to work like I always do and came up on this curve on the road. Not an intersection or an off ramp, the road just curved. So I figured SuperCruise right! Before I bought the car everybody on YouTube was raveling about how great it was so me leaving from my old school regular low income cruise control to SuperCru... Read more

Incident date: Mar 11, 2026

On June 9, 2025, I was involved in a motor vehicle accident while driving my 2016 Honda Accord. During the crash, the seatbelt system failed in a way that caused severe force to my body rather than restraining me properly. The seatbelt detached and violently pulled my body, resulting in significant injuries. The force from the seatbelt failure ruptured my right breast implant, which required surg... Read more

Crash 1 injured

Incident date: Sep 10, 2025

Error message that said 'drive start control malfunction. Took 6 mos and numerous attempts to resolve. Replaced numerous parts including the fuel pump because the plastic it's made out of was just disintegrating and and cracking. This has cost thousands of dollars in parts and labor. Also getting a msg on info screen 'connected device not supported' now. Apparently toyota did an update and ther... Read more

Incident date: Sep 10, 2025

My transmission has failed at 131,000 miles on my vehicle. It roughly shifts into reverse and harshly shifts while in drive and the vehicle is in motion. My truck shakes while the transmission searches for gears and shifts slowly requiring extra power to move in normal operating conditions.

Incident date: Sep 10, 2025

I received a notice regarding NHTSA Recall 25V-514 and despite repeated attempts to get the problem fixed, I have repeatedly been told that no solution is available. I am fearful that a failure of the knuckle joint will cause a severe incident resulting in injury or death.

Incident date: Feb 25, 2026

I own a new 2026 Audi A6 Prestige that I just purchased and have 320 miles on so far. The vehicle is experiencing a driver assistance system malfunction. The instrument cluster repeatedly displays “Driver assistance: limited,” along with warnings that Lane Assist and High Beam Assist are unavailable. The warning messages and audible chimes occur repeatedly while driving, approximately every f... Read more

Incident date: Jan 6, 2026

Car started making knocking noise at 3k miles coming from axle. I reported to Dealership. Car sways on highways when steering straight. Car stop s at 10mph when turning corners saying that a pedestrian is infront of vehicle when there is no one. Backup camera glitches. Vehicle very unsafe. Dealership not doing anything. Contacted employees that sold me the vehicle and they are acting non chalant.

1 injured

Incident date: Nov 6, 2025

Driving 40 mph coming around a bend. There was a car stopped about to rear off to the left and when coming up around the turn I saw and tried to stop. I was about two car lengths behind the car when I pressed the brake down and I pushed it all the way down and nothing happened. It was grinding and shaky when pressing it down. Not tight or anything. I feel like I normally would have that tension ri... Read more

Crash

Incident date: Mar 11, 2026

Multiple warning lights on including Engine System, CMBS, Electric Parking, Electric Power Steering, RDM and Adaptive Cruise control warnings caused by Fuel System Too Rich. Either Fuel injector not properly installed or issue with fuel pump. As per Service Bulletin 19-032, this is issue with fuel injector but VIN lookup not showing my VIN for recall and warranty repair. please do needful.

Incident date: Mar 12, 2026

In April, 2025, my vehicle's engine power was significantly reduced while on the highway. I could not keep pace with traffic. My mechanic said there were recalls for the turbo engine but my car was not included. I paid forbthe part and repair. Less than a year later and the car began burning a lot of oil very fast. I add oil weekly. The car has again been losing power and there is still no recall ... Read more

Incident date: Jun 2, 2023

Engine has a crack in the head, well under 100,000 miles. It's a known defect but Mazda refuses to do anything about it. It is currently a very expensive paperweight sitting under our carport.

Incident date: Mar 11, 2026

I own a 2021 Jeep Grand Cherokee Trailhawk which we purchased new. On Dec 30, 2025 we were driving home and received a service suspension message on the dash. We took it to our mechanic immediately and they diagnosed it and replaced the left front ride sensor. $380.88 In Jan 21,2026 the ride height message was back. They removed and replaced the air pump assembly with a new united. To remove... Read more

Incident date: Mar 12, 2026

The contact owns a 2009 Mercedes-Benz C300. The contact stated that while starting the vehicle, the check engine, seat belt, and air bag warning lights illuminated. Additionally, the headlights and navigation lights failed to activate for a while. There was burning odor inside the vehicle with the heat activated or turned off. The contact also stated the vehicle failed to start for three days befo... Read more

Incident date: Jan 26, 2026

My vehicle is experiencing EV system failures, stalling, and system shutdown warnings that make the vehicle unsafe to operate. These symptoms began after a recall repair that was performed by the dealership. The dealership initially stated the recall was repaired, but the same symptoms have continued and have now worsened. The vehicle will display EV system warnings and will stall or shut down sy... Read more

Incident date: Jan 28, 2026

I own a 2020 Lexus RX 450h with approximately 129,803 miles. The check engine light came on and the vehicle stored diagnostic trouble code P0A2D, which indicates a failure of the drive motor/temperature sensor circuit that is integrated into the transmission/hybrid motor assembly. According to the Lexus dealer’s diagnosis, the temperature control sensor located on the transmission/hybrid drive u... Read more

Incident date: Jan 28, 2026

Incident date: Mar 10, 2026

The contact owns a 2013 Kia Optima. The contact stated that while driving 75 MPH, the vehicle lost motive power. The accelerator pedal was depressed; however, the vehicle eventually stalled on the side of the road. The key, battery, oil, and engine warning lights were illuminated. There was an abnormal ticking sound coming from the vehicle. The contact stated the failure was related to NHTSA Campa... Read more

Incident date: Aug 19, 2025

The contact owns a 2018 Ford F-150. The contact stated that while towing a camper at an undisclosed speed, the vehicle occasionally hesitated to upshift in gear while the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that while driving at high speeds with cruise control, the vehicle shuddered abnormally. The contact pulled over to the shoulder ... Read more

Incident date: Jan 1, 2026

Glendale Dodge (CA) is actively using Federal Fire Risk Recall 68C to fraudulently conceal a separate, critical High-Voltage hardware failure on my 2021 Jeep Wrangler 4xe. Upon intake, my vehicle’s internal VIP diagnostic scan showed an active P0E15 code (Electric Coolant Heater Failure). Per Stellantis Technical Service Bulletins, this code indicates a severe failure requiring a physical hardwa... Read more

Incident date: Aug 20, 2025

APIM module has failed. very common on these models and should be recalled!

Incident date: Nov 1, 2025

The contact owns a 2020 Lincoln Corsair. The contact stated that while attempting to reverse(R), the rearview camera became inoperable. The contact stated that the rearview camera failed to function properly during inclement weather. The contact received notifications of NHTSA Campaign Numbers: 25V510000 (Back Over Prevention) and 26V123000 (Back Over Prevention); however, the part to do the recal... Read more

Incident date: Nov 1, 2025

The contact owns a 2022 Ford F-450 SD. The contact stated that while driving at 25 MPH and depressing the accelerator pedal, the vehicle failed to respond and shut down unexpectedly. The check engine warning light was illuminated. The vehicle was restarted and operated as intended. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the fuel syst... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog