Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 140,155 complaints for TOYOTA

Incident date: Jun 13, 2026

While driving the 2016 Subaru Outback, the vehicle experienced a sudden, catastrophic failure of the Continuously Variable Transmission (CVT). The transmission completely failed, resulting in an immediate and dangerous loss of propulsion while operating the vehicle. This created an immediate safety hazard for myself, my toddler and other drivers on the road, as the vehicle could no longer maintai... Read more

Incident date: Jun 10, 2026

The contact owns a 1993 Jeep Cherokee. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact moved the gear shifter several times, and the vehicle started. The vehicle was taken to the dealer. The contact was informed of two recall notifications, NHTSA Campaign Number: 02V053000 (Power Train) and 13V252000 (Fuel System, Gasoline, Structure). The de... Read more

Incident date: Sep 27, 2025

The contact owns a 2020 Honda Pilot. The contact stated that while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed with failures of 4 of the 6 fuel injectors. The vehicle was repaired. The contact related the failure to an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of ... Read more

Incident date: Jun 13, 2026

On start up (date 6/10/26) the dash warned "Check Driver Assistance System," but the car started. Turned off the car, restarted, and this warning was replaced by a yellow "check engine" light, and a remark that the hybrid controller had a fault; the Kia app on my phone indicated the trouble as well. Called for roadside assistance; just before the tow truck operator arrived the faults cleared. Deal... Read more

Incident date: Jun 1, 2026

The contact owns a 2016 Jeep Patriot. The contact stated that while driving at slow speeds through an intersection, the steering and brakes became inoperable. The accelerator pedal was depressed, but the vehicle failed to respond. The contact was able to pull into a parking lot. The vehicle was restarted. The vehicle was towed to an independent mechanic who determined that the vehicle was operatin... Read more

Incident date: Jun 1, 2026

Incident date: Jun 12, 2026

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more

Incident date: Jun 9, 2026

I have had repeated failure/wear of my rotors on my 2023 Kia Sportage X-Pro Prestige, starting at about 12k miles and recurring roughly every 3 months from there. I have had multiple dealers look at it and they keep blaming me for the problem. I am not a rough driver, I drive mostly freeway, do not brake constantly or hard unless absolutely needed, etc. The symptoms are that typical vibrating of t... Read more

Incident date: Jun 14, 2026

While driving to work, the radio seem to have a ghost inside the radio. The screen has a mind of its on. The radio turns itself off and on by itself. It’s a safe hazard to driving with all that is happening. The radio will beep constantly while driving down the road and my teenager will not driving my car, due to being scared

Incident date: Jun 14, 2026

The hood release cable snapped while trying to open the hood.

Incident date: Feb 10, 2026

Over the past year and a half I’ve had to deal with unknown reasons for at least 13 tire problems. And one of those problems was a complete blow out on the highway. When I went to get my spare tire and change it there wasn’t anything in the trunks spare compartment. I called the dealership and they said they don’t do that (meaning they don’t provide the car with a spare). I was very confus... Read more

Incident date: Apr 1, 2025

This vehicle has the auto stop start feature. The engine has shut off 3 times while driving and had to be restarted with the ignition since purchasing this vehicle. Twice at a red light and once while braking in a parking lot. This has created an extremely dangerous situation in traffic. When the light turned green the vehicle would not move. The vehicle had to be shifted to park and then started ... Read more

Incident date: Jun 11, 2026

My 2019 F-150 has only 25,000 miles. The dealership has confirmed transmission failure requiring a $9,000 replacement. A transmission is expected to last significantly longer than 25,000 miles. I have maintained the vehicle. This is an extraordinary premature failure on a critical part of the vehicle and it poses a massive safety liability

Incident date: May 1, 2025

This issue appears to be related to a known MCU failure affecting early Tesla Model S vehicles. The touchscreen exhibits screen melting/discoloration and eventually goes blank or becomes inoperative. When this occurs, critical functions including occupant detection indicators, seatbelt warnings, and windshield defrost controls may become unavailable. The loss of these functions creates potential s... Read more

Incident date: Jun 10, 2026

I keep having the shift to park issue. I had it repaired January 2022 and is beginning to have this issue again.

Incident date: Jun 14, 2026

THIS PROBLEM CAUSES MY VEHICLE TO SPUTTER AND JERK WHEN TRAVELING. I brought it to the dealership and they said to bring it back when the recall was submitted. This is ridiculous. So many recalls on this vehicle

Incident date: Jun 5, 2026

Throttle body failed, throwing code P1226

Incident date: May 27, 2026

Ford has done nothing to repair this recall. I was a vehicle defect investigator for a major Insurance Company during the ignition switch and cruise control deactivation switch. I saw fires in garages, business and carport that put peoples lives in danger. This is the same type of danger and needs to be corrected immediately. Manufacturer Recall Number25S76 NHTSA Recall Number25V467

Incident date: May 1, 2026

many times when I am using pro pilot assist it does not brake to point when it is inches of crashing into car in front, I manually have to apply brakes. in addition while being in full automatic mode (hands free mode) it turns off lane keeping assist completely where if the driver was not Able to make split second decisions it would collide with vehicle near it. there is no warning for pro pilot a... Read more

Incident date: Jun 14, 2026

Engine replacement due to defective engine at a cost of $10784.68 plus Washington tax of $949.05 for a total of $11,733.73. I file a complaint with both Ford and NHTSA. This engine replacement was done on XXX. I have yet to get a refund for the defective engine from Ford. I need your help as this is very unfair to me as the defective engine was an Ford error. Here is my contact information: [XX... Read more

Incident date: Jun 14, 2026

I am writing to report a serious safety defect regarding my 2024 Hyundai Palisade. While driving at approximately 6 mph, the vehicle went over a bump in the road. Immediately after hitting this bump, the vehicle began violently shaking and steering out of control. This shaking did not stop or diminish on its own. I immediately attempted to apply the brakes, but the brake pedal became extremely har... Read more

Incident date: Jun 14, 2026

The head light assembly is loose and vibrates. At night it is distracting to the driver and drivers of other vehicles to see the head lights flash off other cars and signs. I have had multiple cars flash me because the lights look like they are flickering when approaching on the road. The dealership told me that they are aware of all the complaints for the Uncharted having vibrating headlights ... Read more

Incident date: Jun 14, 2026

Component/Issue Description: Following a recent over-the-air (OTA) software update to the vehicle's Full Self-Driving system, a dangerous user interface defect was introduced. Immediately upon an FSD disengagement—the critical transition window where the operator must resume manual driving control—the center touchscreen populates a mandatory, invasive feedback popup menu. This menu causes a se... Read more

Incident date: Jun 14, 2026

Incident date: May 6, 2024

• a theft attempt caused by the widely reported Kia software vulnerability (documented in my police report) • a display failure that Kia refused to repair • a recall that Kia refused to perform because the display was broken • repeated defects lighting, battery warning indicators never come on when the oil is beinf consumed • and now a complete engine failure on a 2022 vehicle

Incident date: Jun 6, 2026

The vehicle's security system malfunctioned immediately after service at Parks Hyundai of Gainesville on 05/27/26 for Recall 256 & Campaign P33. The alarm blares & emergency lights flash while I am driving on public roads. This defect first presented in the dealership parking lot upon pickup. This creates a severe safety risk: the high-decibel alarm is a major distraction, the flashing lights conf... Read more

Incident date: May 10, 2026

NHTSA Complaint Narrative – 2020 Honda Odyssey VIN: [XXX] Beginning in 2021, the vehicle experienced repeated starter and idle stop system failures, including: •delayed starting •failure to restart after idle stop •multiple warning lights •intermittent no start conditions •repeated battery failures The earliest documented complaint (Culver City Honda, March 25, 2021) states: “When us... Read more

Incident date: May 16, 2026

Driving 65mph down highway and power steering lost power and Error message "Stabilitrak" "Power steering drive with care" This is a busy highway and I was scared I was going to crash into another vehicle or run off the road. I have taken this vehicle immediately to my Chevy dealer and was told it was my rack and pinion needed to be fully replaced. I checked the recall list and my vehicle was not ... Read more

Incident date: Jun 1, 2026

I STARTED HEARING A KNOCKING NOISE AT THE REAR OF MY CAR. I TOOK IT TO A REPAIR SHOP AND THEY SAID THAT THE TIE ROD OR END AND THE SUSPENSION SHOCK OR STRUT NEED TO BE REPLACE. CAN YOU CHECK THIS OUT FOR ME SO I WILL BE SAFE DRIVING IT. THANK YOU

Incident date: Jun 1, 2026

Incident date: Jun 13, 2026

Dear Sir or Madam. My name is [XXX], [XXX], [XXX] living in [XXX]. I bought my 2008 Lexus RX400h car, used, in 2014 at a non-Lexus dealership in the [XXX] where I used to live. My Lexus VIN is: [XXX]. I've been satisfied with the car..until today. The car had been running smoothly forever, and this morning while I was driving I came to a stop (red light) and the car suddenly shut down completely... Read more

Incident date: Oct 20, 2025

Repeated warning of failure of Front left safety restraint system. Now also a seatbelt warning light. Have already bright car to service three times. Tesla acknowledges inability to resolve recurrent issue. I think this was a recall issue for previous years of this model, Model S. Most recent yesterday, Friday, June 12, 2026.

Incident date: May 13, 2026

A/C System completely failed. During a diagnostic they found three components with refrigerant leaks. 1) Compressor Shaft Seal 2) A/C Condenser 3) Evaporator Core A certified Honda Service center completed the diagnostic. The issue first appeared in late 2025. During the winter I rarely use Air Conditioning but now in Spring/Summer it does not cool at all. Honda knows there is an issue with ... Read more

Incident date: Jun 1, 2026

UNKNOWN. See my statement below. I also have pictures I will upload. My vehicle is suffering from Severe factory paint and clear coat delamination on the vehicle's flat surfaces (hood and roof and now starting on the door handles and mirrors), resulting in total material deterioration down to the bare primer and exposed underlying metal sheet. This vehicle has been driven only 63,000 miles, has b... Read more

Incident date: Jun 9, 2026

The forward collision/emergency brake engages when it is not needed, necessary or appropriate, and even when the brake pedel is already being pressed. I have adjusted the sensitivity of the emergency braking and forward collision system and I still have this issue.

Incident date: Jun 10, 2026

Incident date: Jun 11, 2026

While braking in slow traffic at about 11-15 mph, the vehicle hit a pothole/road irregularity and the ABS appeared to activate. The brake pedal vibrated, but the steering wheel also began shaking rapidly left and right. Braking effectiveness was greatly reduced. Even with firm brake pressure, the vehicle did not slow as expected and continued toward stopped traffic ahead. The brake pedal pushed b... Read more

Incident date: Oct 24, 2025

While driving I saw smoke and when I pulled over I seen fuel leaking from the gas tank area. Where it was leaking it ignited and the fire department had to put out the fire and the truck is totaled

Fire

Incident date: Jun 11, 2026

Driving towards direct light/sunlight is damn near impossible with this vehicle die to the extreme amount of glare from the dashboard. It makes me worried especially now that summer is approaching, feels like it can be catastrophic. Rear brake assist is horrible on more than one occasion the car will stop as if it has just been hit by a semi. Leaving the vehicle unable to proceed in reverse(one... Read more

Incident date: Jun 1, 2026

Vehicle consistently pulls to right and on grooved concrete acts in abnormal way, weaving withing the lane. I have taken to Acura to try to diagnose - they tell me there is no adjustment they can make. I have tried with Honda corporate, but they want me to go back for another diagnosis on the car at Acura. At this time there is no reason to duplicate efforts or time. I have also taken to indep... Read more

Incident date: May 1, 2025

The recall repair for the ODS has failed again.

Incident date: Jun 8, 2026

The recall repair for the ODS has failed again.

Incident date: Jun 12, 2026

About 3 weeks ago, I was driving, and a red flashing light came on, signalling that my coolant was low. I bought radiator fluid and put it in up to the fill line. I visited my daughter, which is 11/2 hr. away. I checked the radiator reserve when I arrived at her house. The reserve was empty again. I brought it to a local mechanic shop. They diagnosed that I have coolant intrusion in the engine. T... Read more

Incident date: Jun 12, 2026

The contact owns a 2021 Vanleigh Vilano RV. The contact stated that while driving at various speeds on two separate occasions, the contact observed excessive vertical movement in the pin box/fifth-wheel hitch assembly. Upon pulling to a gas station and inspecting the vehicle, the contact noticed that the mounting screws under the fifth wheel holding the fiberglass had ripped through the fiberglass... Read more

Incident date: Sep 1, 2023

We began occasionally smelling an acrid smell, but didn't think much of it due to lack of visible leaks or warning lights. During a routine oil change at the mazda dealer, we asked about the smell, and the tech almost immediately found the issue, saying he had seen it a few times before. The oil is leaking from the head down onto the manifold due to what seems to be a recurring defective casting i... Read more

Incident date: Jun 11, 2026

I was driving my Tesla Cybertruck on the highway when I experienced unexpected steering movements from side to side. I attempted to maintain control of the vehicle and slow down. The vehicle ultimately left its intended path and collided with the median. I do not know the cause of the incident. At the time of the accident, I believe a Tesla driver-assistance feature may have been engaged, but I a... Read more

Crash 2 injured

Incident date: Feb 15, 2025

The plastic cover on the bottom is to low to the ground. Multiple times over the years it’s been torn or stuck on parking space separators or when I have to get my car towed it falls down. By this point half of it is gone and all the things under the car are exposed. Right now I barely have any plastic left. I pulled into a parking spot and it caught after it had been repairs and clipped back u... Read more

Incident date: Feb 15, 2025

The contact owns a 2023 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle intermittently entered LIMP mode. The message "Turn off to Reduce Power Failure" was displayed, and the vehicle failed to exceed 40 MPH. The Check Engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the cause of the failure was unidentifiab... Read more

Incident date: Feb 15, 2025

The contact filed the complaint on behalf of the owner of a 2021 GMC Sierra 3500. The contact stated that while the vehicle owner was driving at an undisclosed speed, the driver noticed that the rear wheels were attempting to lockup. The contact stated that the failure was noticeable while driving forward and while reversing. No warning light illuminated. The vehicle was taken to the independent ... Read more

Incident date: Jun 4, 2026

Odometer rollback and was not aware until yesterday.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog