Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 138,338 complaints for TOYOTA

Incident date: Mar 2, 2026

The electronic part of the dash stopped working. This has been an issue on many jeeps of this year with no recall to get it repaired

Incident date: Mar 2, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and the vehicle failed to respond as intended. The contact stated that the vehicle felt like it was sliding, ... Read more

Incident date: Feb 21, 2026

There is a recall on the towing control module that prevents me from towing with the vehicle, which is the reason I purchased the vehicle. They are unable to get the parts required to complete the repair. The recall started in february, it is now april with no parts ordered , avaliable, or repair scheduled. If I dont tow my boat it a few weeks, I will start incurring fees for storage. I called d... Read more

Incident date: Mar 16, 2026

I experienced an unexpected Loss of Motive Power (LOMP) event. Late afternoon traffic was fast, estimate 75-80 MPH. I attempted to change lanes get to the righthand shoulder and was very nearly involved in a high-speed collision with a semi-petroleum tank truck. He applied his brakes to avoid hitting me and started to jackknife, but regained control and continued. The truck missed by inches. ... Read more

Incident date: Apr 1, 2026

The plastic part on the transmission melted. I had to get my transmission rebuilt. This has been a problem for many Ford vehicles with this engine type because who makes a transmission out of plastic!?

Incident date: Apr 1, 2026

Safety Complaint – 2019 Ford Edge Transmission and Engine Shutdown Issues To Whom It May Concern, I am submitting this complaint to report ongoing safety-related defects with my 2019 Ford Edge, which I purchased new. At 30,000 miles, the auto on/off stopped working and was not fixed. After approximately 50,000 miles, the vehicle began shutting off after refueling. At 68,000 miles, the tr... Read more

Incident date: Mar 1, 2026

My SUV pulls hard to the right when braking at speeds above 50 mph and much more on the interstates at 65 mph and above. I first experienced this after three weeks of ownership on a drive up I-95 on a trip to NC. It has happened numerous times while traveling on the interstates and has almost caused loss of control when having to brake hard when cut off by another driver or traffic suddenly coming... Read more

Incident date: Apr 1, 2026

My 2023 Lincoln Aviator has a grinding noise when I back up. Also a rattle has begun at all speeds. I had vehicled check and the axles were found to be totally rusted. Prior to having it towed to the detail i did some research and found the following -- A 2023 Lincoln Aviator recall regarding a "rusted" or breaking axle generally refers to a serious issue where the rear axle bolt can fracture, ... Read more

Incident date: Mar 29, 2026

The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was parked, the front driver's side seat belt and the second-row driver's side seat belt failed to latch as intended. The vehicle was taken to the dealer, and the seat belt failures were confirmed. The contact was informed that the seat belts needed to be replaced. The contact was informed that parts were not avail... Read more

Incident date: Mar 29, 2026

Incident date: Mar 11, 2026

Complete transmission failure.

Incident date: Mar 18, 2026

The Transmission mount failed and the transmission was loose and clunking around in the vehicle when I applied the breaks and occasionally when I accelerated. The car has less than 50K miles and the transmission mount should not fail. There was no accident or rust and no reason for it to fail. I believe it is a safety hazard that Honda should do a recall or at least cover the cost of the repair.

Incident date: Oct 11, 2025

I reported problems with my truck to Beck and Masten South GMC. I was put off a number of times with ridiculous excuses. My vehicle sat in the shop for a month to get my OnStar safety equipment repaired. I also had arguments with them regarding the oil light coming on and it burning excessive amounts of oil. I was told this was normal. I know better. Also, I needed to get it back into the shop for... Read more

Incident date: Jan 25, 2026

Vehicle was dormant overnight and caught fire. Battery disintegrated and fire tore across the entire engine compartment and front end. Fire department conducted investigation and determined mechanical failure. Showed no signs of issue before hand was driven shortly the night before to move parking spots.

Fire

Incident date: Jul 17, 2023

Purchased the vehicle used Oct 5, 2021 with 27285 miles on it. Last year engine light came on and the problem was coolant getting into the engine block. Was told there was no recall. Dealer I purchased it from replaced the bad engine. it cost me $7100.00, which they said was their cost to replace with no extra fees. Vehicle had 33,000 miles when this happened.

Incident date: Mar 27, 2026

Vehicle experienced loss of power while in travel down a mountain. After inspection by a mechanic, CP4 pump had a catastrophic failure sending metal shards throughout the fuel system. This was less than a month after Fords SAFETY RECALL 24S78 that failed to remedy the problem, but before recall Number26V158 was issued.

Incident date: Aug 30, 2025

My 2015 Mercedes-Benz GLE 450 experienced an unexpected vehicle fire on Feb 13th 2026. The vehicle was just parked when I noticed smoke from the engine. The vehicle caught fire within a short period of time, and 911 was called. There was no known external cause for the fire. The incident appeared to originate from the engine compartment. This created a serious safety hazard and posed a risk of in... Read more

Fire

Incident date: Aug 30, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated. While stopped at a traffic light, there was an abnormal sound coming from the engine. The vehicle was idling rough. No... Read more

Incident date: Aug 30, 2025

Vehicle traveling at highway speeds 70 mph, will suddenly slam on brakes. While there is nothing in front of the vehicle and or sensor. weather type was clear not a sight of rain or snow.

Incident date: Feb 25, 2026

Coolant leak/known engine issue is now effecting my car. 3/31/26 my mechanic said to take it to an engine place as it will need a new engine due to this known fault. I am too late for their extended warranty which I was never notified of, including when I purchased the car in 2021 when the issue was already well-known.

Incident date: Feb 25, 2026

I am submitting this complaint regarding an active fire‑risk recall on my Mercedes‑Benz EQB and MBUSA’s refusal to provide a safety remedy. My vehicle was previously placed under a no‑drive instruction due to the fire‑risk recall. MBUSA attempted a remedy, but that remedy failed, and the safety impairment remains. Despite this, MBUSA Customer Care has declined to confirm or deny a safet... Read more

Incident date: Mar 31, 2026

There issue with bad smell or chemicals that causes an health issues. I tried resolving on several issues it's always more money. To resolve,there several Dealship that appraiser now it's at the lowest with the same deal.. There bleeding& spitting. Once come vehicle for and day. I've been there several times.

1 injured

Incident date: Nov 1, 2022

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more

Incident date: Mar 31, 2026

Polestar 2 software version 4.2.13. While reversing out of a parking spot the rear camera briefly turned on, but after a second, the infotainment system crashed, with the screen shutting off. The infotainment system automatically rebooted after ~1min of driving. This system crash also temporarily disabled rear cross traffic alert and the parking sensors. Backup cameras are a federally mandated sa... Read more

Incident date: Jan 27, 2026

See attached document for complaint.

Incident date: Mar 30, 2026

My brakes stopped working while driving on highway I80 West. I had to have AAA tow my car to nearby shop. The mechanic said my vacuum pump needed to be replaced and he sees this happen often with Chevrolets.

Incident date: Mar 31, 2026

I am reporting a Failure of the Remedy for NHTSA Recall 23V634000 (Kia Recall SC281). The original recall attempted to "fix" a High-Pressure Fuel Pump (HPFP) issue via a software update to the Engine Control Unit (ECU). This remedy has failed. My vehicle is currently experiencing the exact safety hazard described in the recall: loss of motive power and stalling at various speeds due to HPFP failur... Read more

Incident date: Feb 1, 2024

As I was traveling in my Thor Tellaro with Dodge Ram 3500 chassis at 70 mph with cruise control set down I-10 northward a few miles past the rest stop after entering at [XXX] , my satellite dome flew off the top of my vehicle. It did not hit another vehicle but by time I could stop and get back around it had been hit by other vehicles in the roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM O... Read more

Incident date: Mar 6, 2026

Following a 25-day repair at a certified collision center due to an earlier accident, the vehicle's Full Self-Driving (FSD) and Active Safety Systems began failing. The vehicle repeatedly failed to keep speed and failed to stay centered in the lane. On March 25, 2026, while traveling at low speed on a public roadway with FSD actively engaged, the system failed to maintain a stable path and incorr... Read more

Crash

Incident date: Mar 31, 2026

While backing up back up camera suddenly went to a blue screen unable to see anything.

Incident date: Sep 26, 2025

Office of Defects Investigation National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 Re: Safety Defect Complaint — Ram ProMaster (2018–2025) — Cowl Water Intrusion into Engine Compartment To Whom It May Concern, I am writing to formally report what I believe to be a serious, systemic, and unresolved design defect in the Ram ProMaster van, affecting... Read more

Incident date: Feb 27, 2026

Much like in the NHTSA bulletin concerning 2024-25 Hyundai's Santa Fe, Santa Cruz, and Tuscan, my 2024 Hyundai Kona SEL has a glitching/flashing infotainment screen. Perhaps it is due to the Coaxial shield as in the bulletin for other same model years Hyundais. The screen flickers and the pace at which it flickers and becomes static-y increases, and eventually turns all snowy and sometimes goes bl... Read more

Incident date: Feb 27, 2026

Traveling southbound onXXX in Virginia between the hours of 7-9am. Weather was clear with bright sunshine. While traveling at highway speed with the cruise control activated the emergency braking system activated on 3 separate occasions. Traffic was heavy but moving at a steady speed. I suspect the angle of the sun and the sunlight intensity caused the inadvertent activation.

Incident date: Mar 30, 2026

Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

Incident date: Mar 30, 2026

When my car gets to about 20mph the abs light comes on and stays on until I restart the car and drive it again then at 20 mph it come on again I know there are recalls on other Nissan Murano midnight edition for there abs system issues the nhtsa number is 19v807000 other numbers were r1916 and 1920 also 18v601000 my car is showing the same issues the other recalled vehicles are showing and needs t... Read more

Incident date: Mar 30, 2026

See Attached Letter They are not reimbursing me for a flaw I corrected they issued a safety recall and to date refuse to give me money I spent.

Incident date: Mar 25, 2026

Brakes repetitively seize, causing the wheels to overheat and the vehicle to shake while braking, putting the vehicle at risk of fire, reduced brake performance, and brake failure. Two different dealerships have confirmed from the problem at various points, the brakes are "repaired" and then have the same failure with the same components again. There are no warnings that the brakes are seizing oth... Read more

Incident date: Jan 21, 2026

Vehicle has a major problem steering down the road as I am traveling, its also makes loud clicks while turning left or right, also if freezing up and getting stiff along the way, The item that's causing this problem is call EPS , my light will not go out on its own, My local dealership will not honor the warranty or the recall stated it was repair ed I am the 2 or 3 owner of said vehicle, I c... Read more

Incident date: Oct 7, 2025

Recall notice has been present for > 1 year and no remedy yet available for dangerous battery overheating.

Incident date: Mar 4, 2026

The contact owns a 2011 Dodge Ram 1500. The contact stated that while the vehicle was being serviced by an independent mechanic, the contact was informed that the motor mounts were old and fractured. The independent mechanic suggested that the vehicle was taken to the dealer for the repair. The vehicle was taken to the dealer, who confirmed that the motor mounts were fractured and that the vehicle... Read more

Incident date: Mar 4, 2026

I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditions, my new 2024 RX 350’s AC condenser was punctured by small road debris, causing a refrigerant leak and loss of air conditioning. The condenser is located directly behind the f... Read more

Incident date: Mar 4, 2026

Incident date: Oct 22, 2025

The contact owns a 2020 BMW X5. The contact stated that the vehicle was taken to a dealer for routine maintenance and it was discovered that there was a coolant leak and that there was a failure with the front differential failure, and that the A/C unit was leaking. The leaking valve was replaced but the differential was not repaired. The contact stated that the failure was a known failure with th... Read more

Incident date: Mar 30, 2026

The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle started driving sluggishly and failed to accelerate properly. Additionally, the contact reported excessive oil consumption, although there were no external leaks found. The contact stated that the engine was consuming an excessive amount of engine oil. The vehicle was driven to a d... Read more

Incident date: Mar 24, 2026

There was previously a recall on the power distribution modules on these Chassis the recall was insufficient, and these PMs continue to fail. This is a very much a safety hazard as the PDM controls lights as well as the electric fan clutch, which can cause the engine to overheat leaving you stranded on the road also it can cause lights to fail and the operator does not know they have failed. The i... Read more

Incident date: Mar 24, 2026

The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lightning, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the part was not yet available. The manufacturer was contacted and informed the contact that the part was not yet available. In addition... Read more

Incident date: Mar 24, 2026

Incident date: May 25, 2025

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more

Incident date: May 25, 2025

Due to a dead battery issue in 2025, I bought a new battery. A year later, the car wouldn't start & I finally got it jumped. Ran fine for 3 weeks, then wouldn't start again. I brought car back to the Interstate battery shop, who tested the alternator, which was fine, but he said the battery was appearing low. After researching this problem, I discovered there's a known issue that the battery die... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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